Performance Work Statement (10Feb26) FINAL_W912PB26QA018.pdf

Performance Work Statement (PWS) Base Operations

Maintenance, Repair and Safety Inspection of Door System

Manual and Power Operated Sectional Doors, Automatic

Doors, Rolling Grill, Power Operated Side Sliding doors and Gates at

USAG Bavaria, Military Communities:

- Tower Barracks Grafenwoehr

- Rose Barracks Vilseck

- Hohenfels and

- Garmisch-Partenkirchen

10 February 2026

Table of Contents

1.0 INTRODUCTION

1.1 Background

1.2 Climatic Conditions

1.3 Facility Access

2.0 REQUIREMENTS

2.1 Description of Services

2.2 General Information

2.3 Emergency Services

2.4 Contract Administration and Management

2.5 Work Management

2.6 Demand Maintenance Orders (DMOs)

2.7 Preventive Maintenance Orders (PMOs)

2.8 Technical Document Library Operation

2.9 Special Requirements

2.10 Environmental Requirements

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels

3.2 Quality Assurance (QA)

3.3 Quality Control Plan (QCP)

3.4 Quality Control Files

4.0 PERFORMANCE REQUIREMENTS AND STANDARDS

5.0 COMMON LEVELS OF SUPPORT (CLS)

6.0 DELIVERABLES – PROVIDED AS ATTACHMENT

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.2 Acronyms

7.3 Applicable Directives, Publications

7.4 Technical Exhibit (TE)

7.5 Government-Furnished Material

7.6 Contractor-Furnished Material

1.0 Introduction. This is a non-personal services contract to provide Base Operation and Support Services for the U.S. Army Garrison Bavaria Military Communities: Tower Barracks Grafenwöhr, Rose Barracks Vilseck, Hohenfels and Garmisch-Partenkirchen. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background. Enterprise Contracts are rendering services on Door Systems at all USAG Bavaria Military Communities (MC) since FY16. Services includes maintenance, repair and safety inspection. The services are mandatory to keep the doors and gates in a reliable state of functionality. Without periodic maintenance and recurring safety inspections, gates and doors are at risk of failure and malfunctions and will cause further expensive damages and repairs as well as cause a high-risk impact on mission and safety to life.

The Contractor shall provide non-personal services for recurring annual maintenance, safety Inspection, routine and on-call repair services on manual and power operated sectional doors, automatic doors and sliding doors of various types and manufacturers. The Contractor shall provide services on a call or scheduled basis at the following USAG Bavaria Military Communities:

- Tower Barracks Grafenwoehr (TB)

- Rose Barracks Vilseck (RB)

- Hohenfels (HOH)

- Garmisch-Partenkirchen (GAP)

Objectives. The contract calls for the following basic service objectives:

- Performance of Preventive Maintenance of Manual and Power Operated:

o Sectional Doors o Automatic Doors o Rolling Grill o Side Sliding Doors and Gates o Venetian Blind

- Performance of Recurring Safety Inspection

- Routine Repair Services

- On-Call Repair Service

- Urgent Repair Work

- Inventory and Labeling

- Provision, Supply and Installation of Repair Parts

- Documentation, Financial Control and Reporting

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented.

The Contractor shall determine the best and most cost-effective ways to fulfill Maintenance, Repair and Safety Inspection and their component needs, emphasizing innovation and commercial best practices.

1.2 Climatic Conditions. N/A

1.3 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

2.0 Requirements.

2.1 Description of Services. Reference is made to Attachment 01 – Common Level of Support CLS 411

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.2 General Information.

2.2.1 Place of Performance and Hours of Operation.

Place of Performance. The work to be performed under this contract will be performed at USAG Bavaria Military Communities Tower Barracks Grafenwöhr, Rose Barracks Vilseck, Hohenfels, and Garmisch-Partenkirchen.

USAG Bavaria Tower Barracks Grafenwöhr (TB) is located between the towns Nürnberg and Weiden app. 70km north-east of Nürnberg, Federal Republic of Germany.

USAG Bavaria Rose Barracks Vilseck (RB) is located between the towns Nürnberg and Weiden app. 50km north-east of Nürnberg, approx. 30km south-west of Tower Barracks Grafenwöhr, Federal Republic of Germany.

USAG Bavaria Hohenfels (HOH) is located near the town of Hohenfels, approx. 50km south-east of Nürnberg, in the south-east area of the Federal Republic of Germany.

USAG Bavaria Garmisch-Partenkirchen (GAP) is located near town Garmisch-Partenkirchen, approx. 90km south of Munich in the south area of the Federal Republic of Germany.

2.2.2 Hours of Operation. The Contractor shall conduct business, between the hours of 0730 to 1600, Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

2.2.3 Federal Holidays. The Contractor’s performance shall not be required on U.S. and Host Nation Federal public holidays listed below, unless there is a requirement to respond to a Priority 1, Emergency. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).

U.S. Federal Holidays:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

Host Nation Holidays:

New Year’s Day (Neujahr) 1st day of January Three King’s Day (Hl. Drei Könige) 6th day of January Good Friday (Karfreitag) Varies yearly Easter Monday (Ostermontag) Varies yearly Labor Day (Tag der Arbeit) 1st May Ascension Day (Christi Himmelfahrt) Varies yearly Whit Monday (Pfingstmontag) Varies yearly

Corpus Christi (Fronleichnam) Varies yearly Assumption Day (Mariä Himmelfahrt) 15th August Day of German Unity (Tag der deutschen Einheit) 3rd October All Saint’s Day (Allerheiligen) 1st November 1st Christmas Day (1. Weihnachtsfeiertag) 25th December 2nd Christmas Day (2. Weihnachtsfeiertag) 26th December

NOTE: When a U.S. holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a U.S. holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

2.3 Emergency Services.

2.3.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident. The Contractor shall be re-sponsible for the emergency medical treatment services for Contractor personnel.

2.3.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational dis-ease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be delivered to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs.

2.4 Contract Administration and Management.

2.4.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation. The KO and COR/ACOR will meet periodically with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.4.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.4.3 The following provides the roles and their respective authority during the performance of the contract:

2.4.4 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.4.5 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.4.6 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions regarding cost, quantity, or schedule of the resulting order.

2.4.6.1 The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.4.7 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.4.8 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.4.9 Key Personnel. The following personnel are considered key personnel by the Government and shall be able to understand, speak, read, and write the English language:

2.4.9.1 Project Manager (PM) and Alternate Project Manager (APM). The Contractor shall provide a PM who is responsible for the performance of the work. In the circumstances when the PM is not available, the Contractor shall designate an APM who can perform the same duties during the absence of the Project Manager. The PM and APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM and APM shall have a baccalaureate degree from an accredited College or University and one year of experience in base support management or a contract similar in scope and breadth to this solicitation. The PM and APM shall be available between 0730 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

2.4.9.2 Site Foreman The Contractor shall assign a site foreman for each individual place of performance who is the first POC for the COR and shall have the authority to act on or make decisions for the Contractor on all matters pertaining the day-to-day business of this contract and work performance. The site foreman shall be available by telephone, fax and electronic mail communications and provides 24/7 liaison with the Government.

2.4.9.3 Technician. Contractor shall appoint at least one certified Technician for each individual place of performance.

All, contractors and sub-contractors technicians performing maintenance, safety inspection and repair work on Door Systems shall be Qualified Persons or Technical Experts, certified by independent approved certifying organizations (e.g. TÜV, DEKRA, Technical Review Board) or equal test organizations. Technicians shall demonstrate their expertise by successfully attending at least one of the following courses of instruction or seminars:

- Qualified Person or Technical Expert for testing power operated doors and gates.

- Qualified Person or Technical Expert for Safety Inspection at Power Operated Doors and Door Systems, IAW ASR A1.7, Part 10.2 - (2) (Technische Regeln für Arbeitsstätten Türen und Tore / Technical rules for workplaces doors and gates).

- Technicians performing work at Door Systems of different manufacturers must prove additional professional qualifications of these manufacturers.

Manufacturers Specialized Training and Authorization for the performance of maintenance, repairs, testing, adjustment, safety inspections, check and functional test of the protective device (force measurement at closing edges) or SPS-Controls, test reporting and documentation from various manufactures of door system:

BEA (Sensorik Automatiktüren), Beta, Crawford, Ditec, DORMA, Elkosta, Faltec, Gartner, GEZE, GU-Automatic, Hörmann, Marantec, Normstahl, Portalp, Riexinger.

- Proof as a qualified electrician IAW DGUV 3 (Unfallverhütungsvorschrift, Elektrische Anlagen und Betriebsmittel / Accident Prevention Regulations, Electrical Installations and Equipment) and DIN VDE 0105-100 (Anlagenpruefung - Betrieb von elektrischen Anlagen / Inspection - Operation of electrical systems).

Proof of qualification for each Technician performing work at Door Systems needs to be submitted to the COR within five (5) days after contract award (Deliverable # 1)

2.4.9.4 Other Personnel: All other contractor's service personnel that perform work under this contract shall have at a minimum a German Journeyman’s Certificate (Gesellenbrief) or shall have an apprenticeship in either a mechanical or electric field. This needs to be submitted to the COR within five (5) days after the contract award (Deliverable # 2)

Furthermore, Contractor’s performing personnel shall specifically meet all applicable European and German safety/accident prevention laws, regulations and ordinances such as law covering Implementation of work safety measures for improvement of safety and for sanitary precautions of employees on the job and law on work safety regulations.

2.4.9.5 Special Qualification / Certifications. The work asked for in this PWS is to be accomplished by a contractor experienced in the field of Maintenance, Safety Inspection and Repair of Door Systems. The certification of the contractor, their personnel and sub-contractor personnel shall be an essential part of contractor’s quality control plan.

- The Contractor shall be certified IAW DIN EN ISO 9001 (Quality Management), DIN EN ISO 14001 (Environmental Management System). ). The Contractor shall submit the certificates to the KO with the submission of offer.

2.4.10 Authorization to Perform Services in Germany. Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

2.4.10.1 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

2.4.10.2 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

2.4.10.3 Electromagnetic Compatibility Directive: The Contractor certifies that all electrical and electronic equipment and appliances furnished are in compliance with the Electromagnetic Compatibility Directive 2004/108/EC. For radio transmitting and telecommunication devices furnished in the Federal Republic of Germany, the Contractor certifies that all such items have been approved by the “Bundesamt fuer Zulassungen”. Any penalties for noncompliance imposed by the Government of the European country where the equipment or appliances are delivered, or product liability claims caused by interference generated by furnished appliances or equipment are solely the responsibility of the Contractor.

2.4.10.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or Sub-contractor personnel.

2.4.10.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.4.10.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement

Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.4.10.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employ-ees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

2.4.10.8 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of Subcontractors. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.5 Work Management. Applicable to all CLS’. All coordination requirement in this section and inherent to this Contract shall take into consideration the DPW and their operations.

Work requirements and timelines shall include coordination with the DPW.

2.5.1 Coordination. The Contractor shall schedule and coordinate with the COR to minimize disruptions to the facility mission. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the Contractor.

2.5.2 General Fund Enterprise Business System (GFEBS): GFEBS is the web-based asset and accounting system that is used as the key component for work that is performed on the Garrison. The Government will use GFEBS as a production scheduling and contract monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities, as well as minor construction and alteration (new work) project expenditures.

2.6 Demand Maintenance Orders (DMOs). The Contractor shall receive notification of work from the COR. The Contractor is authorized to execute DMOs that do not exceed ten (10) work hours in labor and/or $5,000.00 material cost. DMOs exceeding the Contractor’s authorized limit shall include a cost estimate. The Cost estimate shall be provided to the COR within five (5) workdays. The estimate shall include labor hours and all spare parts for the repair outside normal inspection/maintenance work. The contractor may start work only with the approval by the COR, or with the receipt of a separate task order. The Contractor shall send work/repair report within five (5) workdays after finishing repair work to the COR.

2.7 Preventive Maintenance Orders (PMOs). Common Level of Support CLS 411

2.7.1 PMO Schedules. The Contractor shall create a PM schedule. The Contractor shall continually update the list as required. The PM scheduler shall be Microsoft Excel based and include maintenance plan, equipment number, equipment description, building number, date called/scheduled. Additionally, by close of business each week, the Contractor shall provide the COR in Microsoft Excel, a project PM planning schedule of work to be accomplished in the following week.

2.7.2 Approved PM Schedule. The Contractor shall strictly adhere to the scheduled PM dates to facilitate verification of work. If the Contractor finds it necessary to reschedule a PM, a written request shall be made to the COR/ACOR detailing the reasons for the proposed change at least five (5) working days prior to the originally scheduled PM date. No scheduled PM dates shall be changed without the prior written approval of the COR.

2.7.3 PMO Stickers. Upon completion of the PM inspection, the Contractor shall attach a sticker to the equipment item (or in the immediate vicinity thereof) indicating the equipment MCD number, the date of maintenance, and the initials and identification number of the Contractor employee who performed the work. PM will not be considered performed unless the sticker is current and affixed.

2.7.4 Warranty Program. The Contractor shall establish and maintain a Warranty Program to warrant all equipment, parts, components, where the manufacturers provide a warranty and shall be exercised for the duration of this contract. When Contractor personnel determine that a warranted item not installed by the Contractor requires service, the Contractor shall notify the COR in writing no later than 0900 the next working day or give telephone notification. The COR/ACOR will direct the Contractor to: (1) repair the deficiency if potential damage may result from deferring repairs; or (2) clean the work area and stop work. The Contractor shall not receive payment for work not authorized by the COR/ACOR which is performed on warranted equipment, unless the COR/ACOR concurs that such work was a legitimate response to a true emergency condition.

2.7.5 Operation and Maintenance (O&M) Manual Digital Library. The Contractor shall create and maintain a current electronic repository of all O&M Manuals from the manufacturer or supplier for all facilities and equipment delineated in the Contractor’s PMO program. The repository shall be organized by shop/work center.

2.7.6 Specially Subcontracting Work. For specialized services where estimating software or other estimating standards are not applicable, the Contractor shall prepare a proposal that shall include a minimum of three (3) Subcontractor quotes. Quotes shall include all labor, material, and equipment necessary for Subcontractor to complete the work to be performed on the work request. If the work is of such a type that only one (1) Subcontractor can be found to perform the work, then a proposal, including breakout of costs, shall be provided sufficient for the KO to determine that the price is reasonable. If only one (1) Subcontractor is solicited the Contractor shall provide information to the KO sufficient to justify the sole source procurement.

2.7.7 Warranty Records. The Contractor shall comply with standard Army execution and warranty claim action re-porting programs as defined in AR 700-139.

2.7.8 Exceptions. The existence of a warranty does not alleviate the Contractor of his responsibility to perform work needed to prevent potential damage to personnel and property or to prevent unnecessary shutdown of facilities and functions.

2.8 Technical Document Library Operation. The Contractor shall store, maintain, and make technical documents available to all Government personnel and others approved by DPW upon request. If electronic versions are available, the Contractor shall provide these via e-mail or other electronic media. If no electronic copy is available, the hardcopies will be scanned and sent to the Government personnel and others approved by DPW. Contractor shall obtain and record adequate contact information from the borrower, and the documents will be checked out for no longer than five (5) days. In the case where only one hardcopy exists, and the document cannot be scanned; the documents shall be made available for reference or for copies.

2.8.1 Completed Work. The Contractor, certifying the work was satisfactorily performed, shall identify with signed work certificate.,

2.8.2 Materials. The Contractor shall be responsible for all materials required for DMO repair work. For clarity, the price for DMOs reflected in the Pricing Matrix and applicable contract CLINs shall be inclusive of all DMO related repair costs.

2.8.3 Repair and Replacement. The Contractor shall report damages to the COR/ACOR within one (2) hour.

2.9 Special Requirements.

2.9.1 Security.

2.9.1.1 Access and General Protection/Security Policy and Procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation provost marshal office, director of emergency services, or security office. Contractor workforce must comply with all personal identification verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.9.1.1.1 For contractors that do not require CACs, but require access to a DOD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or at

OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.9.1.2 Rules, regulations, direction, and requirements issued by the Commander apply to the Contractor. The Contractor shall become acquainted with and comply with all Government regulations as posted, or as required by the KO. Regulations, manuals, and technical documents applicable to this Contract are listed in Section 6.0 of this PWS. Control for classified publications requirements can be located in AR 380-5, Department of The Army Information Security Program, and secured in a filing type cabinet with a built-in locking device with tumblers and General Services Administration (GSA) approved security container.

2.9.1.3 Contractor Vehicle Registration. Currently there is no requirement to register Contractor owned vehicles with the Provost Marshal or DES. However, the Contractor shall maintain a list of all Contractor-owned or operated vehicles and trailers operating on the installation at all time. The list may be used in case of emergency and/or other contingency.

Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.9.1.3.1 The contractor shall provide the Initial Installation Pass Log for all employees and subcontractors employees working under this contract at the Post Award Conference. The log must at a minimum contain the following information: first and last name, date of birth and the place of residence of the employee. The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) calendar days after any changes to the log (Deliverables # 3)

2.9.1.3.2 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within five (5) workdays (Deliverables # 4).

2.9.1.3.3 Upon termination or cancellation of this contract, the Contractor is responsible for collection of all outstanding installation access passes and returning them to the issuing office within five (5) workdays (Deliverables # 4).

2.9.1.4 Contractor and Vendor Access. All privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installation FPCON, vehicle and equipment operators and passengers must possess identification documents to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state and/or commercial driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access. All vehicles must be registered IAW current state requirements in which they are registered.

2.9.1.4.1 Contractor personnel, not possessing a Common Access Card (CAC), requesting ac-cess will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States National or State issued identification that is capable of being scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed. The maximum access length for visitor badging is one year.

Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate. All Contractor personnel and their vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit.

2.9.2 Secure Area Access. Portions of the work under the contract are performed in secure areas and all persons requiring access to a secure area will be escorted by the activity or Government personnel. In the case of escort, forty-eight (48) hours advance notice to the activity shall be required except in emergency or urgent work. Contractor employees requiring access to secure areas shall be free of felony convictions, and prior Military Service Members shall have an honorable discharge (See DD Form 254, Department of Defense Contract Security Classification Specification).

2.9.3 Key Control. The Contractor shall establish a control system to ensure no keys issued to the Contractor by the Government are lost, misplaced, or used by unauthorized persons.

Government keys shall not be duplicated by the Contractor without the COR's/ACOR’s authorization. Procedures developed to control Government keys shall be included in the Contractor's QCP. The Contractor shall comply with AR 190-13 The Army Physical Security Program and AR 190-51 Security of Unclassified Army Property (Sensitive and Non-sensitive, applicable to key and lock).

2.9.4 Security Training

2.9.4.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated Subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

(Deliverables # 5)

2.9.4.2 Anti-Terrorism (AT) Level 1 Awareness Training. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 30 calendar days after the contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within ten (10) calendar days after training is completed by all employees and subcontractor personnel. AT Level I awareness training is available online at https://atlevel1.dtic.mil/at. (Deliverables # 6)

If access to a computer is not available, the unit’s Level II Anti-Terrorism Officer (ATO) will conduct AT Level I training for the Contractor and employees within 30 business days after contract start and maintain a copy of the attendance roster for one (1) year. Any Contractor hired after contract start will be required to receive AT Level I training within 30 calendar days by USAG Bavaria ATO. It will also be acceptable for the new hire to take the training online and present the training certificate to the KO or designated Government representative/COR within 30 calendar days. If the requiring activity does not have an ATO, the first ATO in the chain of command will conduct this training.

2.9.4.3 Operational Security (OPSEC) Awareness Training.

According to AR 530-1, new contractor employees must complete Level I OPSEC training within 30 calendar days after they report for duty. All contractor employees must complete annual OPSEC awareness training. https://securityawareness.usalearning.gov/opsec/index.html.

(Deliverables # 7)

2.9.5 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.9.5.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change. (Deliverable #8)

2.9.5.2 Occupational Safety and Health Administration (OSHA). The Contractor shall comply with the OSHA standards. The Contractor shall comply with all applicable Federal, State, and Local Laws, Regulations, and Directives. If the Contractor fails or refuses to comply promptly with safety requirements, the Government may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of claim for extension of time or for excess costs or damages to/by the Contractor. The Contractor shall be responsible for enforcement of all safety requirements by the Contractor and his Subcontractors/teaming partners and/or joint venture partners.

2.9.6.3 The Contractor is also responsible to ensure that no goods and services used by the Contractor or any of its subcontractors deviate from USAG Bavaria Environmental Division Environmental Policy.

2.9.6.3 Compliance with Environmental Laws and Regulations: Contractor shall comply with all applicable Federal, State, and local environmental laws, statutes, regulations, executive orders, permits, Army regulations (with supplements), and European DIN regulations. Contractor shall https://securityawareness.usalearning.gov/opsec/index.html immediately report any conflicts between applicable Federal, State, local environmental laws, statutes, Executive Orders, AR 200-1, and any specifications within this contract to the KO and COR and the DPW-ED. Any questions regarding EMS may be directed to the Installation EMS Coordinator or Contracting Officer’s Representative.

2.9.6.3 Spill Plan. Any spillage caused by the contractor during work performance has to be handled, cleaned and disposed of by the contractor and to the contractor’s expense.

2.9.6.4 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan. (Deliverable # 9)

2.10 Environmental Requirements. Conformance with Environmental Management System (EMS): USAG Bavaria Environmental has implemented an Environmental Management System (EMS) to proactively deal with the environmental impacts of its processes, activities and services. All personnel performing work for or on behalf of USAG Bavaria Military Communities must be aware of and understand USAG Bavaria Environmental Division Environmental Policy.

Upon request the policy can be obtained at USAG Bavaria Environmental Office Grafenwoehr - (Tower Barracks)

2.11 Suspicious Activity Reporting Program training. The contractor and all associated subcontractors will brief all employees on the local suspicious activity reporting program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days after the contract is awarded and within 15 calendar days after new employees commence contract performance, with the results reported to the COR within 30 calendar days after the contract is awarded. (Deliverable # 11).

3.0 Performance Requirements and Standards.

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels

(AQLS).

3.2 Quality Assurance (QA). The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Con-tractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected.

Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the

Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

3.3 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each SERVICE can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation. (Deliverables # 11)

3.3.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within thirty (30) days upon completion of each option period (Deliverables # 12)

3.3.2 The contractor shall inform the COR of issues or potential issues that might affect the performance within two (2) working hours of identifying those issues. Verbal reports shall be followed up by written reports within five (5) days. (Deliverables # 13).

3.4 Quality Control Files. The Contractor shall maintain files of all inspections or tests conducted by the Contractor, to include any corrective actions taken. These files shall be subject to Government review at the COR’s discretion during the contract term, to include any extensions of contract term. The Quality Control Files will be the property of the Government and shall be turned over to the Government upon completion or termination of the contract.

4.0 Performance Requirements Summary (PRS) Matrix

Performance objective Standard Performance threshold (this

Method

(the service required—usually a shall statement) is the maximum error rate. It could possibly be “zero deviation from standard”)

Of surveillance

#1 – PWS, Common Level of Support - 5.5.4.3 Personnel and Vehicles

- Key Personnel: The Contractor shall submit a list of Key Personnel to the KO with the submission of offer. This list shall include each employee's name, title, office and mobile Telephone number, work assignment, training and qualification, evidence of qualifications and period of experience (Reference Para 5.5.4.3, Deliverables # 21)

Post Award Conference

100% Compliance

100% Compliance

#2 -PWS 2.4.9.5 Special Qualifications / Certifications Contractor The Contractor shall be certified IAW DIN EN ISO 9001 (Quality Management), DIN EN ISO 14001 (Environmental Management System).The Contractor shall submit the certificates to the KO with the submission of offer.

Evidence of membership shall be submitted to the KO with the submission of offer

100% Compliance

100% Compliance

#3 PWS, Common Level of Support - 5.5.4.3 Personnel and Vehicles

- Other Personnel: The Contractor shall submit same information and qualification of employees - other than key personnel to the COR at the Post Award Conference (Deliverables # 11).

List shall be submitted at he post award conference and if changes in personnel take place

100% Compliance

100% Compliance

#4 - 5.5.4.1 Financial Status Report (FSR):

Contractor shall submit a financial status report for each Task Order to the COR at the same time the invoice is announced to WAWF (Deliverables # 17). The financial status report, associated with the applicable task/delivery order CLINs, shall be transmitted to the COR electronically and shall include the following:

- Option, Task Order –Number and PoP

- Billing period,

- Total amount per CLIN,

- Amount invoiced against each

CLIN,

- Cumulative amount invoiced to date against each CLIN

- Remaining balance amount of each task order CLIN.

- Order-Pipeline: ordered, processed but not yet billed amounts of open WCs against each CLIN

Contractor shall submit a financial status report on a monthly basis with the submission of invoice, but NLT thirty

(30) days after the end of invoiced month

100% Compliance

100% Compliance

#5 - 5.5.4.2 Cost Consumption Report (CCR):

The contractor shall establish and provide a cost consumption report for each Wand door system electronically to COR on a bi-annual basis or on request by the COR (Deliverables # 18). The cost consumption report shall be structured as follows

The Contractor shall report each government fiscal year NLT 31 October of each calendar year.

Zero Deviation from Standard

100% Inspection, COR

Validation

#7 - Combating…