Attachment_L-3_Past_Performance_Questionaire.docx

Attachment L-3 Past Performance Questionnaire

Complete one set of letters and forms for each Past Performance reference. Additional space or blank sheets may be added to answer any question.

Transmittal Letter to Accompany Present/Past Performance Questionnaire

FROM:

SUBJECT: Present/Past Performance Questionnaire for contract:

We are currently responding to NASA Johnson Space Center’s (JSC’s) Request for Proposal (RFP). This RFP requires Offerors to identify customers and solicit their response regarding our performance and the performance of the proposed executive manager.

We are providing present and past performance data for the past 5 years to NASA JSC relating to our performance/ the performance of the proposed executive manager identified on contract ___________________ (contract name/number/proposed executive manager name). The RFP instructs that we provide our customers with the attached questionnaire and requests that you provide requested data and submit it by October 11, 2016, directly to:

You are also encouraged to email the questionnaire(s).

The information contained in the completed Past Performance Questionnaire is considered sensitive and cannot be released to us, the Offeror. If you have any questions about the acquisition or the attached questionnaire, your questions must be directed back to the JSC point of contact identified above. Thank you for your timely assistance.

Sincerely, (Company Official)

Offeror Identification

Please provide the following information:

1. Contractor/Proposed executive manager Name Information Company:

Proposed executive manager:

Division:

Mailing Address:

2. Contract Number:

3. Contract Type:

4. Product/Service Description:

5. Contract Award Date:

6. Period of Performance (basic and any options):

7. During this contract period of performance, this firm was the: |_| Prime Contractor |_| Significant Subcontractor |_| Team Member |_| Other (please describe): _____________________________

What percentage of the Total Contract Value for this contract did the firm/proposed executive manager manage/ perform, and what is the Total Contract Value? Percentage of work performed by contractor ___________; percentage of work managed or performed by the proposed executive manager____________; total contract value ___________

8. Does a corporate or ownership relationship exist between the contractor being evaluated and your organization? |_| No |_| Yes – If yes, please describe the relationship:_______________________

Delete the above question for proposed executive manager inquiries.

9. Unusual contract features or conditions: _____________________________________________________

Past Performance Evaluation

Based on your knowledge of the contract/proposed executive manager identified above, please provide your assessment of how well the contractor/proposed executive manager performed on each of the following questions. It is very important to keep in mind that only performance in the past 5 years is relevant.

Please rate the contractor as described below in the following technical, schedule, contract management and cost performance, and general areas.

Excellent (E) – Of exceptional merit, exemplary performance in a timely, efficient and economical manner, very minor (if any) deficiencies with no adverse effect on overall performance.

Very Good (VG) – Very effective performance, fully responsive to contract requirements; contract requirements accomplished in a timely, efficient, and economical manner for the most part, only minor deficiencies.

Good (G) – Effective performance, fully responsive to contract requirements; reportable deficiencies, but with little identifiable effect on overall performance.

Satisfactory (S) – Meets or slightly exceeds minimum acceptable standards, adequate results; reportable deficiencies with identifiable, but not substantial, effects on overall performance.

Poor/Unsatisfactory (P) – Does not meet minimum acceptable standards in one or more areas; remedial action required in one or more areas; deficiencies in one or more areas which adversely affect overall performance.

Not Applicable – Contractor not required to provide the service or product indicated.

NOTE: IF PAST PERFORMANCE INFORMATION ON PROPOSED EXECUTIVE MANAGER IS BEING REQUESTED, MARK N/A FOR THOSE QUESTIONS NOT APPLICABLE TO THE EXECUTIVE MANAGER

1. Overall performance in planning and controlling the program

2. Overall quality of technical services and support

3. Compliance with technical requirements and performance standards in providing safety and mission assurance support and services

4. Insight in understanding customer requirements and priorities

5. Initiative in identifying and resolving unforeseen technical and schedule problems (causes, impacts, and resolutions)

6. Surveillance, and management of major/critical subcontractors

7. Contractor’s ability to correct performance deficiencies

8. Ability to use metrics and other tools to accurately measure and track program

9. Record in demonstrating a thorough understanding of the nature of the work required and the disciplines required to accomplish them

10. Record in identifying and mitigating risks

11. Effectiveness of technical training program

12. Please give a short narrative as to why you chose the adjective you did for the 11 areas above, especially for those answers that are other than “satisfactory.”

13. Other particular strong/weak points of contractor’s technical performance.

1. Ability to provide a qualified workforce to fulfill schedule requirements

2. Content, accuracy, and timeliness of technical reports

3. Adherence to task schedules

4. Timeliness and accuracy of cost and business reports

5. Record in completing technical tasks/milestones, deliverables within established schedules

1. Adherence to estimated costs and contract cost targets

2. Ability to effectively plan efforts, provide realistic cost and schedule estimates, etc.

3. Ability to forecast and control costs

4. Ability to submit accurately and timely financial reports and credible forecasts of future resource requirements

5. Rate the degree of monitoring/guidance required in contract administration

6. Contract change order management (discuss contractor commitment to negotiate and implement contract changes in a timely manner)

7. Rate the contractor’s record in effectively selecting and managing subcontractors

8. Rate the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction

9. Rate the contractor’s record in reacting quickly and adjusting staffing levels and make-up to meet changing requirements

10. Performance in managing problems and implementing corrective actions:

11. Record in managing multiple and diverse projects/tasks from planning through execution phases

12. Record in managing complex projects at multiple, geographically dispersed sites

13. Record in adhering to or ability to meet goals for Small Business Subcontracting Goals

14. Overall effectiveness in communications, including lines of authority and reporting relationships

15. Contract Value:

Fee/Fee $______________ $______________

Total Value $______________ $______________

Briefly describe any change(s) from original contract value:

16. Was there a cost overrun/under-run? |_| No |_| Yes – If yes, what was the magnitude? Please explain:

17. Does the contract have ceilings rates? |_| No |_| Yes – If yes, what are the rates?

18. Has the contractor exceeded the rates? |_| No |_| Yes – If yes, please explain:

19. If an award/incentive fee type contract, percent of available fee earned? _____%

20. Has the contract been partially or completely terminated for default or convenience? |_| No |_| Yes – If yes, please explain the reason for termination (i.e., inability to meet cost or delivery schedules, performance, etc:

21. What has been the proposed executive manager turnover rate for this contract? _____________________

1. Rate the contractor’s record in identifying key positions, filling these positions with individuals with required skills, and providing back-ups:

2. Rate the contractor’s record in recruiting, maintaining, and managing a workforce with the required skill mix:

3. Rate the contractor’s compliance with export control requirements:

4. Rate the contractor’s record in complying with safety, health, and environmental procedures/requirements:

5. Record in establishing and maintaining an effective quality assurance program and meeting quality improvement requirements:

6. Approximately how many people were/are employed under this contract? ______________

7. Was it a union workforce? |_| No |_| Yes

8. Were/Are there harmonious relationships between the company and its workforce (union and non-union)?

|_| No |_| Yes – If no, please provide details:

9. Did any accidents or industrial illnesses resulting in lost time occur under this contract? |_| No |_| Yes – If yes, please provide details:

10. In what areas below do you feel the contractor is strong?

11. In what areas below do you feel the contractor is weak?

RESPONDENT INFORMATION

1. Name of evaluator: _________________________________________________________

2. Position title: ______________________________________________________________

3. Agency/Company

4. Your role in the program/contract:

5. Length of involvement in this program/contract: _____________________

6. Date questionnaire completed: _______________________