nc.ATTACHMENT 7 SLR Exceptions.xls

This is a Service Level Requirements (SLR) Exceptions document for the New Jersey Department of Consumer Affairs (DCA) detailing printing and production print services requirements across multiple state divisions and agencies. The document establishes system job names, processing frequencies, and service level agreements (SLAs) for the production and delivery of various forms, labels, certificates, notices, and reports. The print services encompass a comprehensive range of outputs including registration labels, inspection documents, certificates of inspection, course materials, business permits, renewal notices, tax documents, refund checks, delinquency notices, and homestead notifications. Processing frequencies vary from daily to annually, with SLA response times ranging from 1 day to 4 days depending on the job category and urgency level. The document identifies numerous job codes across multiple divisions including DCA consumer affairs, health/education services (HEA), FAMIS (financial management system), IEVS (income and eligibility verification), REACH programs, tax operations (TULIPS), pensions, and motor vehicle commission (MVC) functions, indicating a multi-departmental printing operation supporting state administrative and regulatory requirements.

The document does not specify pricing terms, set-aside provisions, incumbent vendors, contract award dates, or contract term information within the provided content. The SLR exceptions reflect operational requirements with defined turnaround times and print frequencies that serve critical state administrative functions including tax administration, social services delivery, occupational licensing, business regulation, and pension management. The extensive list of job codes and forms suggests significant printing volume across multiple operational periods, from daily checks and notices to quarterly reports and annual certifications, with certain high-priority items requiring one-day turnaround and standard processing items requiring two to four days.