Attach_7_-_CSP.pdf

RFP# N0042117R0060

Attachment 7

SOURCE SELECTION INFORMATION-SEE FAR 2.101 AND 3.104

FOR OFFICIAL USE ONLY

Contractor Surveillance Plan (CSP) for

Department Level and Integrated Project Management/Schedule Development Support for AIR 4.2

Contract

1. Purpose

This Contractor Surveillance Plan (CSP) is a Government developed and applied document used to make sure the systematic quality assurance methods are used in the administration of the Non-Performance Based Statement of

Work (NPBSOW). The intent is to ensure that the contractor performs in accordance with the performance metrics and the Government receives the quality of services called for in the order.

This order is to provide support to the NAVAIR Cost Department/AIR 4.2 Department Level and

Integrated Project Management/Schedule Development Support. Specifically, the Cost Department has a need for Integrated Project Management and Integrated Government Scheduling to support the Naval

Aviation programs. The resulting Task Order (TO) will be under Single Award IDIQ contract.

2. Authority

Authority for issuance of this CSP is provided in the task order under Section E, Inspection and

Acceptance, which provides for inspection and acceptance of the services and documentation required to be executed by the Contracting Officer or a duly authorized representative.

3. Scope

To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between quality control and the CSP. The contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the order.

The CSP is executed to provide Government surveillance and oversight of the contractor’s efforts to ensure that the efforts are timely, effective, and producing the results as specified in the order.

4. Government Resources

The following definitions for Government resources are applicable to this plan:

Contracting Officer – The person duly appointed with the authority to enter into (Procuring Contracting

Officer (PCO)) or administer (Administrative Contracting Officer (ACO)) contracts and make related determination and findings on behalf of the Government. The PCO for this contract is Ms. Melinda K.

Stann, AIR-2.5.1.5. The ACO will be designated in the resulting order. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer’s Representative (COR) – The individual appointed in writing by the PCO to act as their authorized representative to assist in administering the contract. The COR will be appointed in the resulting task order. The limitations of authority are contained in written letter of appointment.

RFP# N0042117R0060

Attachment 7

5. Responsibilities

The following Government resources shall have responsibility for the implementation of this CSP:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United

States in the contractual relationship. It is the Contracting Officer that assures the contractor receives impartial, fair, and equitable treatment under the order. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the order and assures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

6. Methods of Surveillance

a. Contractor Performance Assessment Reporting System (CPARS) – The marketplace for contractor support services is very competitive. As such, the successful offeror has a vested interest in the Government-generated CPARS. Additionally, the CPARS ratings will be the determinant in exercising an option. For this procurement, the Government will address the quality of product or service, schedule, cost control, business relations, management of key personnel, and other important areas. As this information may affect future source selections throughout the Department of Defense

(DoD) and the continuation of the order, the annual Government assessment of this contract will be documented in CPARS.

b. CSP - The below listed methods of surveillance shall be used by the COR in the technical administration of this SAC. In addition to the below instructions, the forms to be used for documentation of quality assurance surveillance is the CSP provided as Enclosure (3) herein.

7. Surveillance

The CSP will be provided to the contractor on a monthly basis, as feedback on the performance of their management and quality control actions for services and products provided under the order.

8. Documentation

In addition to providing annual reports to the Contracting Officer, the COR shall maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function, including the original copies of the CSPs. All such records will be maintained for the life of the order. The COR shall forward these records to the officer at termination or completion of the task order.

9. Enclosures

Enclosure (1) – Data Reporting Standards

Enclosure (2) – Incentives

Enclosure (3) – Definitions for Evaluation Areas/Ratings

Enclosure (4) – Quarterly Contractor Surveillance Plan

RFP# N0042117R0075

Attachment (1)

Enclosure (1)

SOURCE SELECTION INFORMATION-SEE FAR 2.101 AND 3.104

DATA REPORTING STANDARDS

Description

Performance Standard and

Acceptable Quality Level

(AQL)

Surveillance Method/Measure Incentives

Strategic Research and Analysis

(SOW Paragraph 5.1)

Requirements and objectives met on time, and within budget 95% of the time.

Surveillance by COR, TPOC feedback

See enclosure 3.

Supplier Analysis and Management

Support (SOW Paragraph 5.5)

Requirements and objectives met on time, and within budget 95% of the time.

Surveillance by COR, TPOC feedback

See enclosure 3.

Integrated Government Scheduling

(SOW paragraph 5.8)

Requirements and objectives met on time, and within budget 95% of the time.

Surveillance by COR, TPOC feedback

See enclosure 3.

Financial Reports / Submission is in accordance with the DID cited in the

CDRLs

95% of content acceptable on

1st submission to

Government; 100% acceptable on 2nd submission to Government

Surveillance by COR, TPOC See enclosure 3.

Enclosure (2)

INCENTIVES

The following incentives shall apply to performance under this contract.

Assessment

Period

Acceptable Performance

Definition

How Measured

Incentives

Base: All measurement areas rated “Satisfactory” or above. See Enclosure (3).

Midpoint of the assessment period (6th month) evaluation using the monthly Contract

Surveillance Plan covering the previous 6 months.

(+) Meet the acceptable performance definition as a condition for exercise of option 1. *

Receives a positive assessment (CPAR), appropriate for the quality of service provided.

(-) Does not meet the acceptable performance definition as a condition for exercise of option

1.* Receives a negative assessment (CPAR), appropriate for the quality of service provided.

Option 1:

All measurement areas rated “Satisfactory” or above. See Enclosure (3).

Midpoint of the assessment period (18th month) evaluation using the monthly

Contract Surveillance Plan covering the previous 12 months.

(+) Meet the acceptable performance definition as a condition for exercise of option 2. *

Receives a positive assessment (CPAR), appropriate for the quality of service provided.

(-) Does not meet the acceptable performance definition as a condition for exercise of option

2.* Receives a negative assessment (CPAR), appropriate for the quality of service provided.

Option 2: All measurement areas rated “Satisfactory” or above. See Enclosure (3).

Midpoint of the assessment period (30th month) evaluation using the monthly

Contract Surveillance Plan covering the previous 12 months.

(+) Meet the acceptable performance definition as a condition for exercise of option 3. *

Receives a positive assessment (CPAR), appropriate for the quality of service provided.

(-) Does not meet the acceptable performance definition as a condition for exercise of option

3.* Receives a negative assessment (CPAR), appropriate for the quality of service provided.

Option 3: One-third of all measurement areas rated

“Very Good” or above.

See Enclosure (3).

Midpoint of the assessment period (42nd month) evaluation using the monthly

Contract Surveillance Plan covering the previous 12 months.

(+) Meet the acceptable performance definition as a condition for exercise of option 4. *

Receives a positive assessment (CPAR), appropriate for the quality of service provided.

(-) Does not meet the acceptable performance definition as a condition for exercise of option

4.* Receives a negative assessment (CPAR), appropriate for the quality of service provided.

Option 4: One-third of all measurement areas rated

“Very Good” or above.

See Enclosure (3).

Midpoint of the assessment period (54th month) evaluation using the monthly surveillance checklists covering the previous 12 months.

(+) Receives a positive assessment (CPAR), appropriate for the quality of service provided.

(-)Receives a negative assessment (CPAR), appropriate for the quality of service provided.

* The Government reserves the right not to exercise options unless all regulatory requirements are met and the contractor meets the acceptable performance definition.

Enclosure (3

DEFINITIONS FOR EVALUATION AREAS/RATINGS

All NPBSOW/CDRL tasks, including NPBSOW/CDRL sub-tasks, will be assessed focusing on the following:

Quality of Product or Service – Assess the contractor’s conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, or safety and health standards). Include, as applicable, a discussion of the accuracy of reports/data; the extent to which the products/services provided meet the specifications of the contract; the extent to which the contractor’s work measures up to commonly accepted technical or professional standards; and the degree of Government technical direction required to solve problems that arise during performance.

Schedule – Assess the timeliness of the contractor against the completion of the contract, task orders, milestones, delivery schedules and administrative requirements. This assessment of the contractor’s adherence to the required delivery schedule should include the contractor’s efforts during the assessment period that contribute to or affect the schedule variance. This element applies to contract closeout activities as well as contract performance.

Cost Control – Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost.

Include, as applicable, a discussion of the contractor’s ability to perform within the total estimated cost (what is the relationship of the negotiated costs and budgeted costs to actuals); innovative approaches implemented by the contractor that resulted in cost savings; the timeliness, accuracy, and completeness of invoices; and the adequacy of the contractor’s budgetary internal controls.

The evaluation ratings for all areas are as follows:

Exceptional - Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the contractor has not yet identified corrective actions.

The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s actions appear or were ineffective.

Attachment 1

Enclosure (4)

CONTRACTOR SURVEILLANCE PLAN CHECKLIST - Quarterly

Quarterly Surveillance:

The COR will perform a quarterly assessment of Quality, Schedule, and Cost Control as applicable utilizing the CPARS evaluation rating definitions listed in Enclosure (3).

Description Surveillance Method/

Measure

Date

Planned

Date

Completed Quality Schedule

Cost

Control Other

Strategic Research and Analysis

(SOW Paragraph 5.1)

Surveillance by COR, TPOC feedback TBD

Supplier Analysis and

Management Support (SOW

Paragraph 5.5)

Integrated Government Scheduling

(SOW Paragraph 5.8)

Financial Reports / Submission is in accordance with the DID cited in the CDRLs

100% Inspection by

COR TBD

Strategic Research and Analysis

(SOW Paragraph 5.1)

Attachment 1

Enclosure (4)

SOURCE SELECTION INFORMATION-SEE FAR 2.101 AND 3.104

Quarterly Summary of Ratings

Quality Schedule

Number of Exceptional ____ Number of Exceptional ____

Number of Very Good ____ Number of Very Good ____

Number of Satisfactory ____ Number of Satisfactory ____

Number of Marginal ____ Number of Marginal ____

Number of Unsatisfactory ____ Number of Unsatisfactory ____

Cost Control Other

Number of Exceptional ____ Number of Exceptional ____

Number of Very Good ____ Number of Very Good ____

Number of Satisfactory ____ Number of Satisfactory ____

Number of Marginal ____ Number of Marginal ____

Number of Unsatisfactory ____ Number of Unsatisfactory ____