Attachment_10_-_QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Synthetic Signature Generation (SSG) based simulation systems

1.0 BACKGROUND

The QASP identifies procedures to help ensure that the contractor is performing in accordance with the Statement of Work (SOW). The QASP and associated performance standards are identified prior to contract award to ensure that the Government receives the quality of services required and pays only for services meeting an acceptable level.

2.0 PURPOSE

This QASP provides the performance standards for the SSG based simulation systems effort and identifies the procedures by which the Government plans to monitor contract performance. It is intended that the QASP be a tool to guide the Contracting Officer's Representative (COR) and Technical Advisors (TAs) in assessing contractor performance. To ensure contractor performance is appropriately monitored, the performance, timing, and frequency of inspections are determined at the discretion of the Government. As the performance period progresses, the levels of surveillance may be altered for service areas where performance is either consistently exceptional or consistently unsatisfactory. The Government retains the right to utilize a variety of surveillance methods and/or Quality Assurance (QA) procedures; or to increase/decrease the degree of surveillance efforts at any time to support contract/Task Order (TO) compliance.

The contractor is responsible for management and quality control actions to meet the terms of the contract/TO. The contractor shall measure quality through its own Quality Control Plan (QCP). The contractor’s responsibility for ensuring quality control applies to all work performed under this contract/TO, regardless of whether the effort is performed by the contractor or by subcontractors. The contractor’s QCP shall set forth the procedures for how the contractor will self-inspect the quality, timeliness, responsiveness, customer satisfaction, problem resolution, communication, and other performance requirements of all work performed under this contract/TO. The subject QASP is not intended to replace the contractor’s QCP.

3.0 PERFORMANCE OF QUALITY ASSURANCE

Contractor performance may be monitored by the Government through various surveillance methods including 100% inspection, periodic inspection, and/or customer feedback. When surveillance indicates that performance is not in compliance with the contract/TO requirements, the COR/TA will determine if the deficiency is a result of the actions of the contractor. If the cause of the defect is due to action/inaction by the contractor, the contractor is responsible for correction of the problem at no additional expense to the Government.

Adjectival ratings, the same or similar to those identified in the table below, will be utilized when evaluating contractor performance.

requirements to the Government’s benefit.

requirements to the Government’s benefit.

The element being assessed reflects a serious problem for which the contractor has not yet implemented satisfactory corrective measures.

recovery is not likely in a timely manner. Contractor’s corrective actions to-date are non-existent or ineffective.

4.0 PERFORMANCE EVALUATIONS

Annual performance evaluations will be completed by the COR for the subject contract/TO unless extraordinary circumstances warrant an interim evaluation. Informal performance reviews will be completed on a monthly basis and submitted as part of the COR Monthly Status Report to the PCO for review via the Contracting Officer’s Representative Tool(CORT). Formal evaluations will be completed via the Contractor Performance Assessment Reporting System (CPARS) at the end of each year of performance. The CPARS evaluations may also be a deciding factor in the Government’s determination as to whether or not it elects to exercise options under the subject contract/TO. For this contract/TO, the Government will address the quality of product/service, schedule, cost control, management, and regulatory compliance areas in the formal CPARS report. The Government may use QASP surveillance to assist in a CPARS evaluation.

5.0 PERFORMANCE OBJECTIVES & STANDARDS

The performance objectives, performance standards, acceptable quality levels (AQLs), and potential monitoring methods utilized when evaluating contractor performance are identified in the following table. Performance encompasses Quality of the product/service, Schedule, Cost Control, Management, Utilization of Small Business (if applicable) and Regulatory Compliance areas in the formal CPARS report. These measures are applicable to all functional areas of the SOW/PWS and also apply to any/all contract/TO provisions to which the contractor must comply. Detailed metrics, standards, and surveillance methods may vary depending on the task or subtask being adjudicated.

LEVEL OF EFFORT

(LOE) TASK

PERFORMANCE

Performance of SOW tasks are commensurate with the specialized experience and labor categories set forth in the contract/TO and Key personnel meet the qualifications/certifications/experience levels specified in the contract/TO (whether specifically stated in the contract/TO or incorporated by reference)

Organizational structure provides for qualified personnel assigned with duties, responsibilities, and authority necessary to achieve project goals.

Lines of communication facilitate timely exchange of information, both technical and contractual, in order to meet project goals.

Any Government Oversight Team (COR/TA) inspections support a rating of satisfactory or above with respect to performance standards, with major and minor issues/problems resolved as follows:

Evidence of qualifications, certifications, experience provided for Key personnel meets minimum requirements and performance is commensurate with the same.

No major performance issues are identified, or, if major performance issues are identified, they are immediately addressed by the contractor and the contractor develops and communicates to the Government an adequate plan to resolve the issue(s) within two weeks.

Direct observation of performance.

Periodic inspection of performance and/or draft deliverables.

100% inspection of invoices, final deliverables, and/or stringent requirements (tasks required by law, safety, or security).

Customer Feedback.

DELIVERABLE

CONTENT

Deliverable reports are technically accurate, grammatically correct, clear, and concise.

Deliverables follow Data Item Description (DID) format/content requirements and are delivered on time, per the Contract Data Requirements Lists (CDRLs) under the contract/TO.

Discrepancies are minor. Analyses, reports, and drawings include adequate depth and breadth to clearly identify and qualify issues.

Minor issues are easily correctable.

Repeated minor issue(s) identified over two (or more) consecutive months, that continue to recur will be raised to a major issue level.

Any CDRL deliverable requiring Government approval shall require no more than two review/comment/approval cycles to be determined as acceptable to the Government.

PERSONNEL

REQUIREMENTS

All personnel meet the education and qualifications specified in the contract/TO (whether specifically stated or incorporated by reference via the contractor’s proposal). All contractor/subcontractor personnel have proper security badges (e.g. site badge and Common Access Card (CAC)), announce themselves when entering Government offices, and identify themselves as contractors in e-mail and other communications.

Badging requirements are submitted no later than 30 days prior to badge expiration.

DD 254 requirements are followed.

Navy provided, mandatory training (e.g. Information Assurance (IA), etc.) is completed by, or prior to, the specified due dates.

Costs are commensurate with the cost of the work actually performed under the contract/TO.

Cost Vouchers/Invoices are prepared and submitted in accordance with the terms and conditions set forth in the contract/TO (e.g. WAWF Clause, Pricing Structure in Section B of the Contract/TO).

Interim billing is submitted timely for both the prime contractor, and is invoiced no later than 30 days after the monthly cost was incurred.

Invoices contain sufficient detail and cost breakdown so as to allow the Government to monitor cost related to performance.

Performance and reported or billed costs NEVER exceed the amount of funds on contract/TO.

Minor issues are easily correctable.

Repeated minor issue(s) identified over two (or more) consecutive months, that continue to recur will be raised to a major issue level.

Questions regarding the interim billing are addressed by the contractor within two weeks of the contractor receiving the question/s.

Requests for corrections to the invoice are corrected in the invoicing period following the request; or addressed in writing by the contractor to the Government if the contractor does not agree with the validity of the request for the correction.