LMS Business Requirements Matrix S-DASOBO-00012614_Final .xlsx
XLSX spreadsheet 46 KB Posted
- Attached to
- BCD Learning Management System (LMS) State and local contract opportunity
- Solicitation number
- S-DASOBO-00012614
- Issued by
- Marion County, Oregon
About this file
This document is a comprehensive Learning Management System (LMS) Business Requirements Matrix for the Bureau of Curriculum Development (BCD), detailing extensive technical and functional requirements for a new LMS platform. The matrix outlines over 205 specific requirements across multiple categories including overall system requirements, technical support, user management, classroom management, student and teacher profiles, accessibility features, collaboration tools, and technical specifications. The document is structured to allow potential vendors to respond to each requirement as mandatory, desirable, requiring description, or with an alternative approach.
Key technical requirements include a browser-based, hosted solution with mobile device compatibility, robust security features like two-factor authentication, LDAP integration, SSL web component security, and comprehensive reporting capabilities. The LMS must support multiple user roles, provide seamless integration with existing systems like Microsoft Office and student information systems, offer extensive collaboration tools, and maintain high availability with a 99.9% system uptime service level agreement. Additional critical requirements include offline capabilities, flexible enrollment processes, adaptive learning features, comprehensive grading and assessment tools, and the ability to support various educational models including proficiency-based learning and individualized student experiences.
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Requirements
BCD Learning Management System RFP Requirements
| The BCD functional requirements are a list of features expected from the proposed software | ||||||||||
| NOTE: Comments are MANDATORY whenever the "Describe" column is checked. Failure to include such comments when "Describe" column is checked may result in proposal rejection as non-responsive. | ||||||||||
| NOTE: Comments are MANDATORY whenever response is "Alternative Approach". Failure to include such comments when "Alternate Approach" column is checked may result in proposal rejection as non-responsive. | ||||||||||
| Functional Requirement | Mandatory | Desirable | Describe | Yes | Alternate Approach | No | Additional Notes | VENDOR: Please Describe Here | ||
| Overall System Requirements | ||||||||||
| 1 | Provided as a hosted service. Hosting includes servers, patches, maintenance, and all services to keep the system operating 24x7 | X | Include a list of course formats supported by this system. | |||||||
| 2 | Supports teacher development of customized and individual classes | X | ||||||||
| 3 | User friendly and can be used without extensive professional development or targeted training | X | ||||||||
| 4 | Sytem can support two delivery approaches for student access to content - 1) Traditional design with navigation menus, bars, etc. and 2) a single feed Social Media style approach | X | ||||||||
| 5 | System auto saves student and instructor work periodically | X |
| Technical and End User Support | |||||
| 6 | Pacific Time Zone Support for Students & Teachers | X | X | Email, Phone, Screen sharing, Chat. Identify support hours | |
| 7 | 24x7 Support for Students & Teachers | X | X | ||
| 8 | Dedicated Customer Service (Describe) | X | X | ||
| 9 | Help/Service Ticket System (Describe) | X | X | ||
| 10 | Dedicated Customer Service (Describe) | X | X | ||
| 11 | Variety of support channels | X | List support options | ||
| 12 | Standard scheduled maintenance window | X | |||
| 13 | Advance notifications of outages/ slow zones | X | X | Provide maintenance window schedule | |
| 14 | No updates while School Hours including night school | X | |||
| 15 | Incident management & resolution process (Describe) | X | X | ||
| 16 | Professional Development Support (Describe options) | X | X | Train the trainer, on site, webinars, library of videos, |
| Browser and Device agnostic | ||||
| 17 | System is operating system and browser agnostic - works on all platforms and browsers without need for plug ins or downloads | X | ||
| 18 | Mobile apps/ smartphones/ tablets (List devices that LMS can be used on) | X | x | |
| 19 | BYOD (Describe) | X | x | |
| 20 | Supports HTML5; Tin Can API/Experience API | X |
| Integration/Compliance Standards | |||||
| 21 | Single Sign On with Active Directory, LDAP, etc. | X | Identify all directory structures your LMS will integrate with | ||
| 22 | Third Party Curriculum importable based on industry established standards (List a sample of what can be imported) | X | x | ||
| 23 | Integration with other tools and applications e.g. Google Apps/Drive, Office 365, YouTube, Flickr, etc. (List integration options) | X | X | Identify all applications and tools that integrate with your LMS | |
| 24 | Integration with Cloud based repositories (List all repositories) | X | x | ||
| 25 | Integration with Content Management Systems (List all CMS) | X | x | Such as: Soft Chalk | |
| 26 | Social networking capabilities (List all) | X | x | ||
| 27 | Supports "open cartridge" - allows purchased and OER curriculum to be imported or dropped into the system for use. Supports a variety of formats for plug and play class content | X | X | ||
| 28 | Supports efficient and timely migration of content from other LMS envrionments | X | X |
| Hosting Requirements | |||
| 29 | Host provides IP range to BCD to facilitate fast communications and integration | X | |
| 30 | Hosting organization is experienced in hosting and managing an LMS (Describe) | X | X |
| 31 | System up time 24x7, 99.99% availability | X | |
| 32 | Analytics available to document service provision (Describe) | X | X |
| 33 | Users are notified of maintenance, maintenance is predicatable and scheduled | X | |
| 34 | Updates are managed to minimize impact to students (Describe) | X | X |
| 35 | System supports ability to archive and recover content & work for at least 6 years (Describe) | X | X |
| 36 | BCD administrator can recover files, student work, etc. | X |
| User Management | |||||
| 37 | Different profiles can be configured for different user groups: teachers, students, groups, admins, etc. specific access can be granted to each group | X | |||
| 38 | Admins can impersonate any user for trouble shooting purposes | X | |||
| 39 | User impersonation is logged and auditable | X | |||
| 40 | System supports self-service password resets | X | |||
| 41 | Admins can quickly and easily freeze an account | X | |||
| 42 | Users can be created manually, imported from other systems or files (Describe user creation process) | X | X | ||
| 43 | Changes to accounts can be made individually or en masse by an admin (describe) | X | |||
| 44 | Login can integrate with other systems - AD, LDAP, Google, etc. (Describe options) | X | X | ||
| 45 | Permissions can be easily managed for each user (Describe) | X | X | Include description of the granularity of permissions | |
| 46 | Admins can be restricted to managing specific user groups (e.g. instructor, admins, etc.) | X |
| Notification System | |||||
| 47 | Enrollment | X | |||
| 48 | Grading | X | |||
| 49 | Alerts and notifications can be set at site/course/student level. | X | |||
| 50 | Alerts when students reach certain progress/ checkpoints/ pace/ tokens/ rolling enrollments (Describe) | X | x | 100% rolling enrollment? Any student can enroll at any time. | |
| 51 | Alerts for inactive student/ student has not logged in for few days | X | |||
| 52 | Ability to set up conditional notifications (by user levels) | X | |||
| 53 | Ability to track progress (Describe with visuals) | X | x |
| Grading | |||||
| 54 | Traditional and Proficiency-based grading with ability to track not only percentage but also other customizable proficiency levels. For example: Accomplished, Successful, Needs Revision | X | Proficiency based grading with ability to track not only percentage but also accomplished/ successful or needs revision. | ||
| 55 | Summary of proficiency achievements by student | X | |||
| 56 | Centralized grading area where teachers can assess all students in a course or in all courses | X | |||
| 57 | Teacher can create rubrics (Accomplished, Successful, Needs Revision) tied to standards and grade. | x | |||
| 58 | Teacher receives notifications when student submits and resubmits assignments. | X | How many clicks to get to action? | ||
| 59 | Teacher can Comment/ feedback while returning assignment back to students. | X | |||
| 60 | Teacher can provide oral (audio or video) feedback while returning assignment back to students. Describe tool used. | X | X | ||
| 61 | Flexibility of showing a proficiency description in place of a grade, points or percentage | X | |||
| 62 | Flexible/ Customizable Rubrics i.e. no level limitation to rubrics | X | Be able to push out rubrics at Site, Course, Assignment, Activity level | ||
| 63 | Dashboard for performance tracking | X |
| Gradebook | ||||
| 64 | System has a gradebook | X | ||
| 65 | Gradebook viewable by all stakeholders | X | ||
| 66 | Grades for work submitted (assignments, assessments, discussions, journals, etc.) appear in the gradebook after grading is complete | X | ||
| 67 | System maintains list of items needing grading for the instructor | X | ||
| 68 | Grading rubrics can be connected to assignments for grading | X | ||
| 69 | Grading rubric can be seen/used while grading the assginment | X | ||
| 70 | Student can see/access grades and comments on graded work | X | ||
| 71 | Grading scales are customizable - individually customized | X | ||
| 72 | System alerts instructor of assignments needing grading or assignments skipped (configurable) | X | ||
| 73 | Gradebook incorporates/supports proficiency approaches including badges, portfolios, performance assessments, avatar development (Describe) | X | X | |
| 74 | Gradebook can track progression based on standards (Describe) | X | X |
| Assessments & Assignments | |||||
| 75 | Supports a variety of quiz/test formats including traditional assessments and on-the-fly formative assessments (Describe) | X | X | ||
| 76 | Supports short formative assessments in the lesson/module that can be set as gates to new material | X | |||
| 77 | Supports multiple types of assessments including: Quizzes, tests, assignments, journals, etc. (Describe) | X | X | ||
| 78 | ~integrates with Scantron's ParSystem for external online or paper testing results | X | |||
| 79 | Supports uploading of multiple file types for assignment submissions and ability to work in different file types (Describe) | X | X | ||
| 80 | Robust text editor with spell check, formatting, HTML support, etc. that acts/Looks like a standard tool bar for creating and submitting assignments. Basic and advanced functions supported (Describe) | X | X | ||
| 81 | Can import question banks (list file types supported) | X | X | ||
| 82 | System can automatically grade certain question types and assessments (describe) | X | X | ||
| 83 | Adaptive Assessments: Allows students to see instant feedback on answer selection and is permitted to reattempt question with whole/partial credit. | X | |||
| 84 | Feedback can be configured to each assessment (eg. Per question or per assessment) | X | |||
| 85 | Feedback can be configured to provide interventions for missed questions or extension in learning for student accelleration | X | |||
| 86 | Test types include multiple choice, multiple answers, matching, ordering, essay, fill in the blank, custom questions etc. (List types) | X | X | ||
| 87 | Timed or Untimed assessments | X | Ability to add time limits to assessments | ||
| 88 | Plagiarism detection, including cross student plagiarism. Describe method(s). | X | X | ||
| 89 | Created from a test bank and adapted based on course configuration. | X | |||
| 90 | Online note taking | X | |||
| 91 | Instructor can comment, edit, and interact directly with submitted assignments (Describe) | X | X | ||
| 92 | Students can submit work in multiple file types (eg. Word, PDF, PowerPoint, links, mov, avi, etc.) Include support for multi-media files and Mac files. (Describe) | X | X | ||
| 93 | Students can review and edit their own work. (Describe) | X | X | ||
| 94 | Students can record and post video and audio natively in the LMS (Describe) | X | X | ||
| 95 | Support the students ability to upload an assignment for feedback but continue working on the assignment until a final submission is made. (Describe) | X | X | ||
| 96 | Teacher can return an assignment for further work and re-submission. (Describe) | X | X | ||
| 97 | Support for real time assessment (eg. Virtual clickers) | X |
| Classroom Management | ||||
| 98 | Teacher can comment, edit, and interact directly with submitted assignments (Describe) | X | X | |
| 99 | Supports individual and group feedback | X | ||
| 100 | Teacher is able to assign projects and work to a group | X | ||
| 101 | Teacher can create and manage groups within the classroom | X | ||
| 102 | Students can grade/provide feedback on other's work | X | ||
| 103 | Teachers can create and assgin roles to groups - e.g. moderator | X | ||
| 104 | Teacher can control presence - can be online without students "seeing" them | X |
| Classroom Design Features | ||||
| 105 | Supports flexibility, ability to rearrange and organize each class individually | X | X | |
| 106 | Teacher has ability to send invites & reminders using messaging, SMS, etc. (Describe all options) | X | X | |
| 107 | Ability to easily manage multiple sections of the same course - push out to multiple sections at one time | X | ||
| 108 | Materials can be mapped to multiple pre-loaded standards (one item to many standards) | X | ||
| 109 | Ability to tag assignments based on proficiency standard | X | ||
| 110 | Support for co-instruction of a class (Describe) | X | X | |
| 111 | Supports the ability of teachers to develop their own content including : modules, blocks, ability to add custom HTML (Describe) | X | X | |
| 112 | Ability to adapt coursework to the individual student (IEP/education plan and profile/TAG, etc.) More time to take test, adjusted due dates. | X | ||
| 113 | Supports adaptive release of content - check points alog the way, next module/lesson, etc. is released based on previous work | X | ||
| 114 | Support for a "course master" - can update all sections of a course based on a central course master | X | ||
| 115 | Ability to link outside resources of all kinds - feeds, pictures, today's weather (Describe options) | X | X | |
| 116 | Content developed natively in the LMS should be able to be exported out into standard file formats - for example, .docx, .pdf, .mov, .avi, .wav (list file formats supported) | X | X | |
| 117 | LMS can natively open standard files (ex. .docx, .pdf, .ppt, .odt, .pages, etc.) Please list all supported file types | X | X | |
| 118 | Support drag and drop features - eg snipping tool, to drop into classroom | X | ||
| 119 | System is able to play back video, audio and includes built in transcoder so files can be played back natively (Describe) | X | X |
| Student Management | ||||
| 120 | Switch to student view | X | ||
| 121 | System supports ability to log in as/emulate a specific student (Describe) | X | X | |
| 122 | Share screen with a student (Describe) | X | X | |
| 123 | Logging of all features where instructor is acting as student or sharing screen with student | X | ||
| 124 | Student presence notification - know who is online right now | X |
| Live Instruction Support | ||||
| 125 | System supports live instructional sessions (describe) | X | X | |
| 126 | Support for live office hours (Describe) | X | X | |
| 127 | Ability to pull in people from outside of the classroom domain (guest speaker, student visitor, student teacher, etc.) | X | ||
| 128 | Support for live video/audio feed | X | ||
| 129 | Support live assessment (polling, thumbs up, etc.) | X | ||
| 130 | Tie in to external IM platforms (list supported platforms) | X | X |
| Student & Teacher Profiles | ||||
| 131 | Ability to create individual student/instructor profile, pictures, information | X | ||
| 132 | Student personalization of the "look" and organization of their classroom page - eg. Choose a skin, add ADA accomodations for text size, color schemes, etc. (Describe options) | X | X | |
| 133 | User ability to customization notifications received outside the LMS. Ex. Customizable delivery messages - social media, email, text message, etc. ; digest option; timing (Describe options) | X | X | |
| 134 | Include planning tool that integrates with "real life" planning tool Eg. Export/import class assignments, class calendars, etc. (Describe) | X | X | |
| 135 | Students can see grades, feedback and grading rubrics | X | ||
| 136 | Students can maintain a portfolio/history of past work items and submissions (Describe) | X | X | |
| 137 | Student history is preserved - student scan access prior classes to review previous content/discussion (Describe and indicate how long student history is available) | X | X | |
| 138 | Student status board to track progress includes the ability to track assignments due, completion of tasks, proficiencies, etc (Describe) | X | X | |
| 139 | Planning tool that supports student collaboration (describe) | X | X |
| User Interface | |||
| 140 | Ease of teacher & administrator use | X | |
| 141 | Ease of student use | X | |
| 142 | Interface is easy to navigate | X | |
| 143 | Flow of work - ability to customize depending on courses | X | |
| 144 | Work flow is configurable to make it clear what students need to do first | X | |
| 145 | Course Management: Conditional workflow of courses (For example: Courses can be set up to be hierarchical or by conditional settings; course material is set to release upon completion of conditions/dates) | X | Eg: Need to complete a quiz to unlock the next level. However override will be available. Conditional assessments |
| Accessibility | |||
| 146 | Change language of menus and navigation (List languages) | X | |
| 147 | Close Captioning | X | |
| 148 | Screen Reader | X | |
| 149 | Speech Recognition | X | All items in this Accessibility area must meet the WCAG 2.1 (or the current 2.0) requirements. |
| Collaboration Features | |||||
| 150 | Asynchronous/ synchronous messaging - In system email & Chats (Describe) | X | X | ||
| 151 | Messaging systems can be controlled/managed at student, teacher & institution level | X | |||
| 152 | Support for synchronous & asynchronous collaboration (Describe) | X | X | ||
| 153 | Chat feature with ability to moderate | X | |||
| 154 | Web Conferencing: Video Chat with Screen Sharing (Describe) | X | X | ||
| 155 | Support for SMS notification feeds | X | |||
| 156 | User can set SMS notification prefences | X | |||
| 157 | Ability to group users and send messages to specific users (email) | X | X | ||
| 158 | User can set email preferences | X | |||
| 159 | Digital Footprint/ Auditability / track communication history (Describe) | X | X | ||
| 160 | Bookmarks to allow students and teachers to return to important course components | X | |||
| 161 | Profanity/content filter / alerts | X | |||
| 162 | Batch uploads of courses (from previous LMS) List which LMS's | X | X | List with LMSs can be imported from |
| Productivity Tools | |||
| 163 | Calendar: Setting calendar days to identify holidays/ weekends | X | |
| 164 | Calendar: Populate a student calendar based on student assignments | X | |
| 165 | Calendar; Teacher/ student able add/ update calendar | X |
| Participant Collaboration | |||||
| 166 | Discussion Forum participation and moderated groups | X | |||
| 167 | Discussion provides option for discussion by topic or by stream | X | |||
| 168 | Discussion supports voting, emoticons, likes, thums up, stars, etc. (describe) | X | X | Describe options | |
| 169 | Discussion supports tagging and searching | X | |||
| 170 | Discussion moderation can be delegated by the teacher to another participant | X | |||
| 171 | Discussions are monitored/flagged if may include inappropriate content and teacher notified | X | |||
| 172 | Discussion content can be edited, deleted, or hidden | X | |||
| 173 | Hashtag support in discussions | X | |||
| 174 | Surveys & Polls | X | |||
| 175 | Wiki or Blogs | X | |||
| 176 | Glossary/ Library or student dictionary | X |
| Enrollments | |||||
| 177 | Course Enrollment/Supports multiple levels of enrollment: Guest, Student Self, Student enrollment with a key, Admin enrollment, Teacher Enrollment (List all available enrollment types.) | X | X | Multiple people should be able to perform the job. This will be a shared role. | |
| 178a | - Enables course waitlist. Waitlist and # seats visible to all. Notification when moved off waitlist | x | Prioritizing jurisdiction students/holding spots | ||
| 178b | - Gating test, core competency, proof of priot requirements prior to allowing enrollment | X | Basic math proficiency testing, providing CE requirements, attaching additional documented prerequisites | ||
| 179 | Students can access/enroll in a course or classroom via a code | X | |||
| 180 | Teacher can enroll students into their "classrooms" or "courses" | X | |||
| 181 | Once an enrollment is made - the admins/ student and teacher are notified. (Describe process) | X | X | ||
| 182 | All teachers in a Cohort/Group should be able to see all data for all students in that Cohort/Group (List what each role can view, i.e. what can the teacher role see) | X | X |
| Reports | |||||
| 183 | Central location for all reports | X | |||
| 184 | Reporting | X | Ability to have progress report based on student start date | ||
| 185a | - Attendance reporting to live mandatory sessions (by the minute arrival/leave analysis) | X | Require attendance data per OAR | ||
| 185b | - Custom certificate upon course completion. Available for printing. Maintained in student electronic file | X | Require certificate for reporting to Licensing department | ||
| 186 | Track archived data/ history of students | X | |||
| 187 | Reports for enrollment data | X | |||
| 188 | Program - student - course - teacher level report | X | |||
| 189 | Demographic reports | X | |||
| 190 | Ad hoc: Ability to build, save, schedule/email queries for custom reports. Exportable in conventional formats like Excel, CSV. Describe custom report building SQL? MySQL? other? | X | X |
| Student Tracking/Analytic Dashboard | |||
| 191 | System tracks user work: clicks of links, idle time, online time, analytics | X | |
| 192 | Teachers get reports on student activity | X | |
| 193 | Teachers get reports that include IP Address of the users as they log in to individual course components | X | |
| 194 | Teachers can track frequency and duration of student access to individual course components | X | |
| 195 | Usage statistics can be aggregated by course/program | X |
| Admin Roles | ||||
| 196 | Customize/ create teacher/ mentor/ admin/ power user roles (Describe) | X | X | |
| 197 | Super admins | X | ||
| 198 | Comes with/Accepts/Customizable apps/widgets or plugins - List all add-ons/tools/widgets | X | X | Access to widgets/plugins/add-ons can be determined by system role |
| Customization/ Landing Page | |||||
| 199 | Customize the front page/ landing page (Describe what is customizable) | X | X | Whitelist program to BCD custom design and formatting | |
| 200 | Collaborative areas | X | |||
| 201 | Customize landing page for BCD | X |
| Offline Capabilities | ||
| 202 | Student & Teachers are able to access lessons offline and then can sync work when back online | X |
| Registration/ Fee Processing | |||||
| 203 | Enrollment types: Students can self-enroll; teacher can provide student with enrollment code; conditional enrollment parameters can be set; batch enrollments | X | |||
| 204 | Registration Integration: Process can be customized | X | |||
| 205 | Fees can be collected online | X | X | Integrate with DCBS ww4 online payment portal. Generate receipt for printing. Record transactions in file. |
Tech Requirements Technical Requirements Learning Management System RFP BCD Learning Management System
| The technical requirements are a list of features expected from the proposed software |
| NOTE: Comments are MANDATORY whenever the "Describe" column is checked. Failure to include such comments when "Describe" column is checked may result in proposal rejection as non-responsive. |
| NOTE: Comments are MANDATORY whenever response is "Alternative Approach". Failure to include such comments when "Alternate Approach" column is checked may result in proposal rejection as non-responsive. |
| Technical Requirement | Mandatory | Desirable | Yes | Alternate Approach | No | Describe | Comments | |
| Technical - General | ||||||||
| 1 | Browser-based product available to all users on demand from any Internet-accessible computer such as Internet Explorer, Firefox, Safari, and Chrome web browsers. Please note version requirements in comments. | x | x | |||||
| 2 | Requires no local client install. Product must be a hosted solution. | x | ||||||
| 3 | List in comments any local plug-ins or extensions required and include version requirements, e.g. Adobe Reader. | x | x | |||||
| 4 | Provides intuitive, user-friendly GUI. | x | ||||||
| 5 | Response time to end-user basic navigation is two seconds or less. State guaranteed response time in comments. | x | x | |||||
| 6 | Stores and prints BCD logos on reports. | x | ||||||
| 7 | Data - BCD shall own its own data and BCD data must be available for data extracts and backups. | x | ||||||
| 8 | Mobile integration including support for Android, iOS, and Windows mobile devices. Solution should also be compatible with a Chromebook (Chrome web-browser). | x | ||||||
| 9 | Streamlined registration for outside users (students/contractors) with minimal information required. | x | ||||||
| 10 | Control access to application functions through user roles. | x | ||||||
| 11 | Provide workstation requirements, either in comments or as an appendix | x | ||||||
| Technical - Systems Integrations | ||||||||
| 12 | Software must integrate with common desktop software including Microsoft Office Suite. | x | ||||||
| 13 | Software must integrate with LDAP. | x | ||||||
| 14 | Software must be able to integrate with widely used Student Information Systems preferably Synergy | x | ||||||
| 15 | List any other 3rd party applications, or tools, the software integrates with in the comments. | x | x | |||||
| Technical - Software as a Service (SAAS) | ||||||||
| 16 | The environment and user data backed up. List the frequency. | x | x | |||||
| 17 | The Backups are sent to a secure offsite location. | x | ||||||
| 18 | Intrusion Detection system is active on the networks that are involved in SAAS delivery. | x | ||||||
| 19 | A disaster recovery plan is in place and available for review. | x | ||||||
| 20 | The disaster recovery plan tested on regular intervals. | x | ||||||
| 21 | Documentation available detailing procedures for configuration management, patch installation and malware prevention for all servers and workstations involved in SAAS Delivery. | x | x | |||||
| 22 | Application servers are shared amongst instances. | x | ||||||
| 23 | All client's data physically separated from other clients. | x | ||||||
| 24 | Multiple Application versioning is in place. | x | ||||||
| 25 | There is redundancy and load balancing for firewalls. | x | ||||||
| Technical - Security | ||||||||
| 26 | Requires two factor authentication for the administrative control of servers, routers, switches and firewalls. | x | ||||||
| 27 | Supports LDAP authentication via TLS and SSL and LDAP integration for password security (timeouts, account disabled, etc.). Provides simplified sign on capability to users. Describe in comments. | x | x | |||||
| 28 | Provides pre set role and custom role based authentication. | x | ||||||
| 29 | Control access to application functions through user roles. | x | ||||||
| 30 | Web components are secured through SSL. | x | ||||||
| 31 | Delivers security rules such as maximum number of incorrect login attempts, session timeout. Describe in comments. | x | x | |||||
| 32 | Can provide a documented policy for "hardening" the operating system for web and other servers. | x | ||||||
| 33 | Internal security reviews conducted on at least an annual basis (Using ISO 17799 or ISO 27001) | x | ||||||
| 34 | Third party security audits performed on the environment quarterly. | x | ||||||
| Technical - Reporting | ||||||||
| 35 | Reports can print to any network or local printer the workstation OS allows. | x | ||||||
| 36 | Ability to report user usage statistics. | x | ||||||
| 37 | Describe in comments reporting technology e.g. SQL Server Reporting Services, Crystal, output format, e.g. PDF. | x | x | |||||
| 38 | Provides ability to extract reports to file for use by other tools. At a minimum the software must support Excel, Word, and PDF. Provide details in comments. | x | x | |||||
| 39 | Reports show selected report parameters and run time information. | x | ||||||
| 40 | Reports have consistent header information, e.g. title, certification, report number, which can be customized. | x | ||||||
| 41 | Ability to create, save, and schedule custom reports. | x | ||||||
| Technical - Support | ||||||||
| 42 | SLA is in place with 99.9% system availability. Provide a sample SLA as an exhibit. | x | x | |||||
| 43 | Provides integration e.g. web service/API documentation. | x | ||||||
| 44 | Describe version release schedule and process under comments or as exhibit. | x | x | |||||
| 45 | Identify in comments current release/version and date on which first version of product was released. | x | x | |||||
| 46 | User functional documentation is provided with the product. | x | ||||||
| 47 | Implementation documentation is provided with the product. | x | ||||||
| 48 | Online help resources are available to end users and support staff. Describe in comments. | x | x | |||||
| 49 | A client user group is established. Describe in comments. | x | x | |||||
| 50 | Periodic Client Communication is delivered via website or email newsletter. | x | ||||||
| 51 | Provider will provide an update and release management plan to keep software current and to resolve bugs and issues, including impact documentation for patches, and update/maintenance schedule. | x | ||||||
| 52 | A product development and enhancement roadmap exists (attach a copy of provider's plan). | x |
File details come from the government source that posted it. Updated .