HTC711-16-R-C001-0005.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE PAGE OF PAGES

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X) 9A. AMENDMENT OF SOLICITATION NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

12. Accounting and Appropriation Data (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

(X) A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc). SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED

16A. NAME AND TITLE OF SIGNER (Type or print)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

BY

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer

NSN 7540-01-152-9070

PREVIOUS EDITION UNUSABLE

Created using PerForm Pro software.

Will be cited on Delivery Orders

Amy M. Miller (618) 220-7070

HTC711

X X

The purpose of this amendment is to:

1. Replace Attachment 1-Performance Work Statement (PWS)dated 25 Apr 2016 with PWS dated 17 Feb 2017. PWS changes include the following: remove paragraphs A3.16.1, A3.16.3, and A3.16.4 (including all subparagraphs). Renumber paragraph A3.16.2 to A3.16.

2. Update Section I -Contract Clauses

a. Update DFARS 252.207-7012 from SAFE GUARDING COVERED DEFENSE INFORMATION AND CYBER INCIDENT REPORTING (DEC 2015) to SAFE GUARDING COVERED DEFENSE INFORMATION AND CYBER INCIDENT REPORTING (OCT 2016).

b. Add FAR 52.204-21 - BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION SYSTEMS.

3. All other terms and conditions remain unchanged.

HTC71116RC001

26/May/2016

X

0005 31/Mar/2017 See Schedule

USTRANSCOM/TCAQ-CP

508 Scott Drive Scott AFB, IL 62225-5357

PERFORMANCE WORK STATEMENT FOR CHARTER AIRLIFT SERVICES

IN SUPPORT OF

THE CIVIL RESERVE AIR FLEET (CRAF)

17 Feb 2017

INDEX REFERENCE

(Click on title or page number to view section.)

SECTION 1 – DESCRIPTION OF SERVICES

1.

DESCRIPTION OF SERVICES

1.0.1.

CRAF PROGRAM

1.0.2.

CRAF ACTIVATION

1.1.

PASSENGER SERVICES – INTERNATIONAL/DOMESTIC

1.1.1.

CONTRACTOR REPRESENTATIVE

1.1.2.

REQUIRED INFORMATION

1.1.3.

IN-FLIGHT PASSENGER SERVICES

1.1.4.

MEAL SERVICE

1.1.5.

PASSENGER CARE DURING DELAYS

1.1.6.

PASSENGER CARE DURING DIVERSIONS

1.1.7.

OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION

1.1.8.

NO-SHOW PASSENGERS

1.1.9.

BUMPING PASSENGERS ON NON-STOP SERVICE

1.1.10.

AIRCRAFT LOAD

1.2.

BAGGAGE SERVICES – INTERNATIONAL/DOMESTIC

1.2.1.

CHECKED BAGGAGE LIABILITY

1.2.2.

PETS

1.2.3.

SERVICE ANIMALS

1.2.4.

MILITARY WORKING DOGS

1.2.5.

NONCOMBATANT EVACUATION OPERATION (NEO) MISSIONS

1.2.6.

BAGGAGE OFF-LOAD TIMES

1.3.

CATEGORY B (CAT B) CARGO SERVICE – INTERNATIONAL

1.3.1.

PACKAGING AND MARKING OF CARGO

1.3.2.

UNAUTHORIZED RESTRICTIONS

1.3.3.

CARGO MISSIONS ON-LOADING

1.3.4.

WEIGHT AND BALANCE

1.3.5.

AIRCRAFT LOADING

1.3.6.

DOOR TO DOOR SERVICES

1.3.7.

BLUE BARK

1.3.8.

FUEL ON-LOAD

1.3.9.

MECHANIZED LOADING

1.3.10.

HAND LOADING

1.3.11.

CONTRACTOR REPRESENTATIVE

1.3.12.

CARGO DELAYED ENROUTE

1.3.13.

SPECIAL CARGO (SIGNATURE SERVICE)

1.3.14.

TRANSPORTING HAZARDOUS CARGO

1.3.15

HAZARDOUS CARGO

1.3.16.

AIRCRAFT LIGHTING

1.3.17.

SEATS FOR GOVERNMENT SPONSORED PERSONNEL ON CARGO AIRCRAFT

1.3.18.

OUTSIZED CARGO (MAXIMUM PAYLOAD: 120 S/TONS)

1.3.19.

RESTRICTED AIRFIELDS

1.3.20.

HAND SIGNALS

1.4.

MIXED PASSENGER AND CARGO AIRCRAFT – INTERNATIONAL

1.4.1.

TYPE OF AIRCRAFT

1.4.2.

BARRIER NETS

1.4.3.

MODIFYING THE CLASS B CARGO COMPARTMENT

SECTION 2 – SERVICE DELIVERY SUMMARY (SDS)

2.

SDS – DISCREPANCIES

2.1.

SDS – RELIABILITY

2.2.

SDS – CRAF ACTIVATION

2.3.

TABLE 1 – PASSENGER DISCREPANCIES

2.4.

TABLE 2 – CARGO DISCREPANCIES

2.5.

TABLE 3 – GENERAL OPERATIONS

2.6.

NOTES - INTERNATIONAL

2.6.1.

SCHEDULE RELIABILITY FOR CHARTER MISSIONS

2.6.2.

DISCREPANCY PERFORMANCE RATE

2.6.3.

INSPECTION PROCEDURES

2.7.

NOTES - DOMESTIC

2.7.1.

SCHEDULE RELIABILITY

2.7.2.

DISCREPANCY PERFORMANCE RATE

SECTION 3 – GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.

GENERAL INFORMATION

3.1.

TRANSIENT ALERT AND RAMP SERVICES

3.2.

TERMINAL AND TRAFFIC SERVICES

3.3.

ENVIRONMENTAL SUPPORT

3.4.

EMERGENCY HEALTH SERVICE FACILITIES

3.5.

LEVEL I ANTITERRORISM TRAINING

3.6.

SPECIAL HANDLING EQUIPMENT

3.7.

PASSENGER MANIFESTING

3.8.

PETROLEUM PRODUCTS

3.8.1.

CONTRACTOR AUTHORIZATION TO PURCHASE GROUND PETROLEUM PRODUCTS

3.9.

CONCURRENT SERVICING

3.9.1.

FINAL APPROVAL

3.9.2.

CONCURRENT SERVICING SUPERVISOR (CSS)

3.9.3.

SUPERVISORY CONTRACTOR REPRESENTATIVE (SCR)

3.9.4.

AUTHORIZED VEHICLES

3.9.5.

AUXILIARY POWER UNIT (APU)

3.9.6.

FLIGHT CREW BRIEFING

3.9.7.

INERTIAL NAVIGATION SYSTEM (INS)

3.9.8.

RADIOS AND RADAR SYSTEMS

3.9.9.

ELECTRICAL SYSTEMS

3.9.10.

CSS CONCURRENCE

3.9.11.

WING AND FUEL VENTS

3.9.12.

COPY OF CONTRACTOR’S AIRCRAFT REFUELING PROCEDURES

3.10.

BILLETING AND MEALS

3.10.1.

BILLETING AND MEALS FOR CONTRACTOR EMPLOYEES

3.11.

AEROSPACE GROUND EQUIPMENT (AGE)

3.12.

CONTRACTOR USE OF MILITARY COMMUNICATIONS FACILITIES

3.13.

CONTRACTOR STORAGE SPACE AT MILITARY INSTALLATIONS

3.14.

WARSAW CONVENTION

3.15.

SECURE COMMUNICATIONS EQUIPMENT

3.16.

WEATHER FORECASTING (Domestic)

3.17.

ENROUTE FLIGHT PLANNING ASSISTANCE (Domestic)

SECTION 4 – GENERAL INFORMATION – INTERNATIONAL AND DOMESTIC

4.

GENERAL OPERATIONS

4.0.1.

MOBREP/TAG

4.0.2.

CRAF READINESS ASSESSMENT VISIT

4.1.

CONTROL OF AIRCRAFT

4.1.1.

EXAMPLES OF FAILURE TO MAINTAIN CONTROL

4.1.2.

CRAF FLEET VIABILITY

4.2.

SECURITY

4.2.1.

REGULAR AND FREQUENT ENTRY INTO RESTRICTED / CONTROLLED AREAS

4.2.2.

FACILITY SECURITY CLEARANCE

4.2.3.

PERSONNEL SECURITY CLEARANCE

4.2.4.

OPERATIONS SECURITY (OPSEC)

4.2.5.

CONTRACTOR COMPANY PERSONNEL AND COMPANY FACILITY SECURITY OFFICER (FSO)

4.2.6.

AUTHENTICATION MATERIALS

4.2.7.

AIRCRAFT PHYSICAL SECURITY

4.2.8.

CLASSIFIED CORRESPONDENCE

4.2.9.

COMMON ACCESS CARDS (CACs)

4.3.

NAVIGATION ROUTE KITS

4.3.1.

NUMBER OF KITS REQUIRED

4.3.2.

STORAGE AND MAINTENANCE

4.3.3.

REPLACEMENT CHARTS AND FLIGHT INFORMATION PUBLICATIONS (FLIPs)

4.4.

CREW DUTY DAY REQUIREMENTS

4.5.

FLYING IN CONTROLLED AIRSPACE

4.6.

MAINTENANCE

4.6.1.

SCHEDULED MAINTENANCE AT MILITARY INSTALLATIONS

4.6.2.

ENROUTE TURNAROUND MAINTENANCE CHECKS AND SERVICING

4.7.

SAFETY BARRIERS

4.8.

AIR ROUTE TRAFFIC CONTROL CLEARANCE OF AIRCRAFT

4.9.

CIVIL AIRCRAFT LANDING PERMIT

4.9.1.

FLIGHT PLANS

4.9.2.

CRAF ALTERNATE LANDING PERMIT

4.9.3.

REVOKING PERMITS

4.9.4.

GOVERNMENT OBLIGATION

4.9.5.

ALTERNATE AIRPORTS

4.10.

AIR ROUTE TRAFFIC CONTROL CLEARANCE OF AIRCRAFT

4.10.1.

FAA OR INTERNATIONAL CIVIL AVIATION ORGANICATION (ICAO) CLEARANCE

4.10.2.

UNAUTHORIZED LANDING AT AF INSTALLATIONS

4.11.

GENERAL AIRFIELD INFORMATION

4.11.1.

CERTIFICATION AIRFIELDS

4.11.2.

AIRFIELD APPROACH DATA

4.12.

TECHNICAL ASSISTANCE IN SUPPORT OF THE CRAF

4.13.

PETROLEUM SUPPORT

4.13.1.

POL FOR ONE-WAY TRIPS

4.13.2.

POL FOR ONE-WAY OR ROUND TRIPS

4.13.3.

POL PRODUCTS AT MILITARY BASES

SECTION 5 – SPECIFIC INFORMATION – INTERNATIONAL

5.1.

PASSPORTS

5.2.

COMMUNICATIONS

5.2.1.

MESSAGES

5.2.2.

STANDARD COMMUNICATIONS

5.2.3.

COMMUNICATIONS PROCEDURES

5.2.4.

ESTABLISHING COMMUNICATIONS WITH DESTINATION STATION

5.2.5.

ESTABLISHING COMMUNICATIONS WITH TRANSIT STATIONS

5.2.6.

POINT-TO-POINT COMMUNICATIONS

5.2.7.

618 AOC (TACC) OPERATIONS CENTERS

5.2.8.

DEVIATION FROM MISSION SCHEDULE

5.2.9.

EARLY DEPARTURE AND EARLY ARRIVAL

5.2.10.

PASSENGER MISSION ARRIVALS AT U.S. COMMERCIAL AIRPORTS

5.3.

ROUTE SUPPORT

5.3.1.

INTRACOMPANY ROUTE SUPPORT

5.3.2.

INTERCOMPANY ROUTE SUPPORT

5.3.3.

REVENUE ROUTE SUPPORT (ORGANIC)

5.3.4.

PRIORITIES

5.4.

SCHEDULED TRAFFIC AND OPERATIONAL STOPS

5.5.

REDUCTION OF ACL AND DEFICIT TRAFFIC

5.5.1.

EXCESS ACL

5.5.2.

ACO APPROVED SUBSTITUTION OF LARGER AIRCRAFT TYPE

5.5.3.

EXCESS WEIGHT CAPACITY

5.6.

UNUSUAL WEATHER CONDITIONS

5.6.1.

WEATHER DIVERSIONS

5.7.

AUTHORITY TO LEAVE UNSAFE AIRCRAFT

5.7.1.

DETERMINATIONS TO LEAVE UNSAFE AIRCRAFT

5.8.

CLEARANCES

5.8.1.

LANDING RIGHTS

5.8.2.

DIPLOMATIC CLEARANCES

5.9.

AUTHORIZED TRANSPORT OF GOVERNMENT PERSONNEL ON FERRY SEGMENTS

5.10.

EXTENDED PARKING

5.10.1.

CRITERIA FOR CONSIDERATION OF REQUESTS FOR EXTENDED PARKING

5.10.2.

PROCEDURES FOR REQUESTING EXTENDED PARKING

5.11.

COMMERCIAL AIRCRAFT GROUND TIMES

5.11.1.

STATION DELAY

5.12.

SECURE LAUNCH

5.13.

POSITIVE LAUNCH

5.14.

GROUND CHEMICAL WARFARE DEFENSE ENSEMBLE (GCWDE)

5.14.1.

GCWDE TRAINING

5.14.2.

GCWDE ASSOCIATED PERSONNEL

SECTION 6 – SPECIFIC INFORMATION – DOMESTIC

6.

DOMESTIC OPERATIONAL REQUIREMENTS

6.1.

TRANSPORT REQUIREMENT

6.2.

TRANSPORTATION CONTROL AND MOVEMENT DOCUMENT (TCMD)

6.3.

AIRCRAFT CAPABILITY

6.4.

TRANSPORTING HAZARDOUS MATERIAL

6.5.

ON-LOADING AND OFF-LOADING OF AIRCRAFT

6.6.

WEIGHT FOR PASSENGERS AND CARGO

6.7.

ARRIVAL NOTIFICATION

6.8.

DIVERTED AND REROUTED FLIGHTS

6.8.1.

DIVERSIONS

6.8.2.

REROUTE

6.8.3.

DIVERTED OR REROUTED AIRLIFT

6.9.

ROUTE SUPPORT

6.9.1.

ROUTE SUPPORT ITEMS AND PERSONNEL

6.9.2.

TRANSPORT OF CONTRACTOR ROUTE SUPPORT ITEMS

6.10.

618 TANKER AILRLIFT CONTROL CENTER (TACC), SCOTT AFB, IL

6.11.

MISSIONS

6.12.

UNLAWFUL SEIZURE

6.13.

SCHEDULE AND PASSENGER CHANGES

6.13.1.

SCHEDULE CHANGES

6.13.2.

PASSENGER CHANGES

6.14.

DELAYS AND DIVERSIONS

6.14.1.

DELAY OR DEVIATION OF ITINERARY OR SCHEDULE

6.14.2.

CONTRACTOR RESPONSIBILITY DURING CONTROLLABLE DELAYS

6.14.3.

CONTRACTOR RESPONSIBILITY DURING UNCONTROLLABLE DELAYS

6.15.

UNAUTHORIZED TRANSPORT OF PERSONNEL ON FERRY SEGMENTS

SECTION 7 – PATRIOT EXPRESS GROUND HANDLING SERVICES AT BALTIMORE/WASHINGTON INTERNATIONAL (BWI) AIRPORT

7.

PATRIOT EXPRESS GROUND HANDLING SERVICES AT BALTIMORE/WASHINGTON INTERNATIONAL (BWI) AIRPORT

7.0.1.

PERIOD OF PERFORMANCE

7.0.2.

FREQUENCY OF SERVICE

7.0.3.

BAGGAGE LOADING/UNLOADING

7.1.

BAGGAGE HANDLING PROCESS

7.2.

WEAPON HANDLING PROCESS

7.3.

PET HANDLING PROCESS

APPENDIX 1 – DEFINITIONS AND ACRONYMS

DEFINITIONS

ACRONYMS

APPENDIX 2 – REFERENCED PUBLICATIONS AND FORMS

APPENDIX 3 – REQUIRED REPORTS

A3.1.

GENERAL

A3.2.

LIST OF AIRCRAFT

A3.2.1.

ALL OPERATIONS

A3.3.

ACCIDENT REPORTING FOR DoD-APPROVED CARRIERS

A3.3.1.

AVIATION DISASTER FAMILY ASSISTANCE ACT (ADFAA) IMPLEMENTATION

A3.4.

NOTICE OF ACCIDENTS – ALL CARRIER OPERATIONS

A3.5.

AIRCRAFT MEDICAL INCIDENTS

A3.6.

DoD CASUALTIES

A3.7.

MILEAGE REPORT PROCEDURES (INTERNATIONAL)

A3.7.1.

REPORT SUBMISSION

A3.7.2.

INSTRUCTIONS

A3.8.

CONTRACTOR’S AIRCRAFT STATUS REPORT

A3.9.

HAZARD REPORTING

A3.10.

SPOTLIGHTING AND HOSTILE EVENT REPORTS (INTERNATIONAL)

A3.11.

CIVIL AIRCRAFT LANDING PERMIT

A3.12.

PASSENGER CARE CONTINGENCY PLAN

A3.13.

FUEL ADJUSTMENT PROCEDURES (INTERNATIONAL)

A3.13.1.

REPORT SUBMISSION

A3.13.2.

INSTRUCTIONS

A3.13.3

REPORT SUBMISSION & REVIEW

A3.13.4

FUEL REIMBURSEMENT

A3.14.

ACCOUNTABILITY OF GOVERNMENT FURNISHED EQUIPMENT

A3.14.1.

COMSEC Material Report (SF 153)

A3.14.2.

GOVERNMENT FURNISHED EQUIPMENT (CRAF FORM 1297)

A3.15.

TEAM COMMISSIONS REPORT

A3.16.

OPERATIONALLY CRITICAL SUPPORT

SAMPLE REPORTS

APPENDIX 3A – LIST OF AIRCRAFT

APPENDIX 3B – MONTHLY FUEL REPORT SUMMARY

APPENDIX 3B-1 – ONE-WAY MILEAGE REPORT (SAMPLE)

APPENDIX 3B-2 – ROUND-TRIP MILEAGE REPORT (SAMPLE)

APPENDIX 3C – INTERCOMPANY ROUTE SUPPORT REQUEST AND AUTHORIZATION FORMAT

APPENDIX 3D – REVENUE ROUTE SUPPORT REQUEST AND AUTHORIZATION FORMAT

APPENDIX 3E – SF153 COMSEC MATERIAL REPORT

APPENDIX 3F – CRAF FORM 1297, GOVERNMENT FURNISHED EQUIPMENT (SAMPLE)

APPENDIX 3G – COMMERCIAL AIR CREW DEBRIEF CHECKLIST SPOTLIGHTING AND HOSTILE EVENT REPORT

APPENDIX 3H – TEAM COMMISSIONS PAID/RECEIVED

APPENDIX 4 – AIRCRAFT CLEARANCE GUIDANCE

A4.1.

DIRECTIVES

A4.2.

GENERAL

A4.3.

CLEARANCES FOR CERTAIN TYPES OF CARGO

A4.3.1.

MUNITIONS AND IMPLEMENTS OF WAR

A4.3.2.

OTHER CARGO

A4.4.

CONTRACTOR RESPONSIBILITY

A4.5.

CLEARANCES OBTAINED THROUGH U.S. DIPLOMATIC CHANNELS

A4.5.1.

TYPES OF CLEARANCES

A4.6..

CALL SIGN USE

A4.6.1.

DoD-UNIQUE CALL SIGNS

A4.7.

CLEARANCE PROBLEMS

APPENDIX 5 – CIVIL RESERVE AIR FLEET (CRAF) ACTIVATION – INTERNATIONAL AND DOMESTIC

A5.1.

DESCRIPTION OF SERVICES

A5.2.

GOVERNING DOCUMENT

A5.2.1.

AIRCRAFT OPERATIONS

A5.2.2.

AIRCRAFT MAINTENANCE

A5.2.3.

AUTHORITY TO ACTIVATE

A5.2.4.

INCREMENTAL ACTIVATION AND DEACTIVATION

A5.2.5.

AIRCRAFT CALL UP AND RELEASE

A5.2.6.

CONTRACTOR DUTIES

A5.2.7.

MINIMUM UTILIZATION OF INTERNATIONAL (LONG-RANGE SECTION) SEGMENT

A5.2.8.

AIRCRAFT SUBSTITUTION

A5.2.9.

VOLUNTEER CONTRACTORS

A5.2.10.

RESPONSE TIME

A5.2.11.

COMMERCIAL PALLETS

A5.3.

CRAF ACTIVATION PLANNING

A5.3.1.

SELF-SUPPORT

A5.3.2.

COMMAND AND CONTROL (C2) AGENCY

A5.3.3.

PERSONNEL

A5.3.4.

LOADING SUPERVISORS

A5.3.5.

CREW COMPOSITION

A5.3.6.

CIVIL AIRLIFT SUPPORT ELEMENT (CASE)

A5.3.7.

LOGISTIC SUPPORT PLANNING (International Only)

A5.3.8.

POL FACILITIES AND RESUPPLY CAPABILITY

A5.4.

CRAF ACTIVATION NOTIFICATION AND CONTRACTOR ACTIONS

A5.4.1.

CRAF ACTIVATION WARNING MESSAGE

A5.4.2.

STAGE I, II, and III ACTIVATION MESSAGE

A5.5.

NAVIGATION ROUTE KITS

A5.5.1.

INTERMEDIATE STAGING BASE

A5.5.2.

ROUTE SUPPORT

A5.5.3.

DEFICIENCIES IN SUPPORT

A5.5.4.

MATERIEL HANDLING EQUIPMENT (MHE) (International Only)

A5.5.5.

REGROUP OPERATIONS

A5.5.6.

TRAFFIC AND TERMINAL SERVICES

A5.5.7.

COMMUNICATIONS NETWORKS

A5.6.

CONTRACTOR ENROUTE SUPPORT

A5.6.1.

CONTRACT PROVISIONS FOR CONTRACTOR ENROUTE SUPPORT

A5.6.2.

GCWDE MANAGEMENT

A5.6.3.

LIMITING FACTORS

A5.6.4.

BILLING INFORMATION

A5.7.

DOMESTIC CRAF ACTIVATION

A5.7.1.

CLINs 0003 and/or 0004

HTC711-16-R-C001

Attachment 1

SECTION 1 – DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICES: In support of the National Defense Authorization Act and to provide for a future viable Civil Reserve Air Fleet (CRAF) program, this contract will provide additional incentives to airlines performing missions with modern, fuel efficient and reliable aircraft. As such, the contractor (or in the case of a contractor Team Arrangement (TA), the entity of the contractor TA operating the aircraft) shall provide all personnel, training, supervision, fully operational equipment, facilities, supplies and any items and services necessary to perform international long-range and short-range airlift services during peacetime and both international and domestic airlift services during (CRAF) activation in support of the Department of Defense (DoD), unless otherwise specified in this Performance Work Statement (PWS) as Government-furnished materials or services. The Government shall be given full use of the entire aircraft, unless otherwise stated. All aircraft utilized shall be licensed, operated and maintained in accordance with (IAW) all applicable rules and regulations of the Federal Aviation Administration (FAA) and Department of Transportation (DOT). In addition, all applicable rules and regulations of the United States Department of Agriculture (USDA), as well as requirements of the International Air Transport Association (IATA), shall apply. The aircraft will not be considered public aircraft while performing missions under this contract. Services under this contract shall include passenger, cargo and transportation.

1.0.1. CRAF PROGRAM: The CRAF Program is a national plan, based on the Defense Production Act of 1950 and Executive Order 12656, to utilize aircraft resources of U.S. air carriers, when needed to support DoD airlift requirements in an airlift emergency or national emergency. The CRAF is composed of U.S. registered aircraft owned or controlled by U.S. "air carriers" specifically allocated (by FAA registration number) for this purpose by the DOT. As used in this contract, CRAF aircraft are those allocated aircraft, which the carrier owning or otherwise controlling them, has contractually committed to the DoD, under stated conditions, to meet varying emergency needs for civil airlift augmentation of the military airlift capability. The contractual commitment of the aircraft includes the supporting resources required to provide the contract airlift. In return for a commitment to the CRAF program, airlines are afforded access to day-to-day business under this and/or other various DoD and General Service Administration (GSA) contracts.

1.0.2. CRAF ACTIVATION: The activation of CRAF is accomplished and managed as described in Appendix 5.

The Contractor grants the Government the unilateral right to require the airlift service to be performed hereunder up to and including the full capacity of all aircraft listed in Appendix 3A.

1.0.2.1. STAGE I – COMMITTED EXPANSION: Stage I may be activated for a minor regional contingency or other situation when Air Mobility Command (AMC) organic airlift resources cannot meet both deployment and other airlift requirements simultaneously. The Commander, United States Transportation Command (USTRANSCOM) may activate this Stage upon approval of the Secretary of Defense (SECDEF).

1.0.2.2. STAGE II – DEFENSE AIRLIFT EMERGENCY: This is the CRAF capability made available during a major theater war involving U.S. Military Forces, in case of national emergency or other domestic instances when called upon and approved by the appropriate levels of government, or when organic aircraft alone cannot provide the airlift needed for DoD operations. The Commander, USTRANSCOM may activate this Stage upon approval of SECDEF.

1.0.2.3. STAGE III – NATIONAL EMERGENCY: Stage III is activated for multiple major theater wars or other emergencies requiring mobilization of all DoD resources, including the total CRAF airlift capability, for worldwide emergency operations involving U.S. military forces, or national emergency or other domestic instances when called upon and approved by the appropriate levels of government.

1.1. PASSENGER SERVICES – INTERNATIONAL/DOMESTIC: Passenger services shall include passenger processing and boarding (when required), care of passengers in-flight, during flight delays and diversions, and post flight passenger care. Passenger service shall not be less than that provided in commercial charter service, commensurate with customs, practices and standard procedures of particular airports and countries and this PWS.

1.1.1. CONTRACTOR REPRESENTATIVE: A contractor representative shall be available, in person or via telephone, at all originating, enroute, turnaround, and terminating points, at least three hours in advance of all scheduled trip departures or actual arrivals (whichever is earlier). This representative shall contact the passenger services terminal to validate mission information and review any issues that have the potential to impact the mission, coordinate with Government personnel, and shall have the authority to react to and effect necessary changes. In the event of an aircraft delay or deviation, contractor representative shall immediately be available in person to coordinate passenger care.

1.1.1.2. PASSENGERS BOARDING AT MILITARY LOCATIONS: Prior to boarding Contingency, Exercise, or Special Assignment Airlift Missions (SAAM) missions, the aircraft captain, lead flight attendant, or some other responsible contractor representative, shall meet with the designated troop commander to ensure there is mutual understanding of roles and responsibilities, and that all prohibited items to include knives, bayonets and hazardous materials or other prohibited items are not boarded in the passenger cabin. The troop commander acts as the primary responsible authority for all passengers on the flight and acts as a single Point of Contact (POC) liaison with the senior flight attendant.

1.1.2. REQUIRED INFORMATION: The contractor shall provide the following minimum information to the Government no later than 24 hours prior to departure time: type aircraft; tail number; Allowable Cabin Load (ACL) in passenger seats and pounds for all scheduled segments; cube allowable in the belly compartments; and belly weight by compartment. The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

1.1.2.1. SEAT MAPS: Contractor shall furnish seat maps conforming to the configuration of its aircraft, to the Transportation Reference Data Management (TRDM) program office ustc.tcj6.trdm@us.af.mil, at least 30 days prior to the start of a channel mission or seven days after contract award, whichever is earlier. Seat map legends must clearly identify the tail number, total physical seats, and number of seats by seat pitch measurement and the location of all emergency exits and indicate seat pitch between rows. Where required seat spacing results in less rows of seats than are indicated in the aircraft’s overhead numbering system, the excess row numbers and seats should be blanked out to minimize confusion.

1.1.2.2. AIRCRAFT SEAT AND COMPARTMENT BLOCKING: The Government may utilize up to the maximum standard ACL for passengers and their allowable baggage. The contractor shall not be allowed to block off any area of the aircraft for nonuse or load route support crew or equipment unless a waiver is received from the Administrative Contracting Officer (ACO) in advance. However, on all long-range international flights, contractors are authorized to block up to three seats for aircrew rest and two seats for FAR 117 requirements. These seats shall be designated and approved prior to the start of a mission and shall be easily identified as “USTRANSCOM Approved Crew Rest Seats”. Unless otherwise pre-approved by the ACO, these seats may only be used for aircrew rest during mission operation. The contractor may use the overhead bin space above the USTRANSCOM approved crew rest seats to store items.

1.1.2.3. PASSENGER MANIFESTING: For all passenger missions, except as provided for below in paragraph 1.1.2.3.1., the Government will perform passenger manifesting and check-in up to the point where baggage is placed on conveyor belt. At all Gateway locations, once baggage is rotated from sight, it becomes the responsibility of the carrier/ground handlers. At all military locations, the Government retains responsibility for baggage until it is loaded on the aircraft. In the event of an accident, refer to Appendix 3, page 67, paragraph A3.3.1., Aviation Disaster Family Assistance Act (ADFAA) Implementation, for additional requirements.

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION LOCATIONS: On occasion, the Government may have requirements where passengers are aggregated at commercial airports where no AMC contracted services are in place. The carrier may be asked to subcontract these services, which shall include but not be limited to preprocessing and manifesting, passenger processing and check-in and customs arrival procedures. Exact requirements for each movement will be provided to the carrier and a cost negotiated and added to the delivery order as a miscellaneous item at the time of award.

1.1.2.3.2. CHECK-IN COUNTERS (LEASED) AT SEATTLE-TACOMA IAP: The air carrier shall provide six (6) common-use check-in counters from the Port of Seattle for AMC use six (6) hours prior to aircraft departure. The air carrier shall coordinate with the AMC Gateway Station Manager to ensure counters are identified and made available at that time. In the event of a delay and extended time is needed for usage of check-in counters, the AMC Gateway Station Manager will immediately notify the carrier representative who in-turn shall notify the Port of Seattle Airline Scheduling Coordinator.

1.1.2.4. TRANSPORTING ADDITIONAL ITEMS: The Government may require the contractor to transport courier material, mail, additional baggage in any amount not to exceed 1,000 pounds of Guaranteed Allowable Cabin Load (GACL) and configuration must fit in otherwise unused space within the cargo or baggage compartment of the aircraft (or both), without interference with baggage stowage.

1.1.2.5. ACCEPTANCE OF UNACCOMPANIED CHILDREN: Unaccompanied minors not less than 10 and up to 17 years of age shall be accepted for boarding. During flight, care of unaccompanied children is the contractor's responsibility in accordance with commercial standard practice.

1.1.2.6. PLANNING WEIGHTS: When available, the contractor shall use DoD provided weights for planning purposes. In the absence of DoD provided planning weights into the United States Central Command (CENTCOM) Area of Responsibility (AOR), the contractor shall use 320 pounds (190 pounds per passenger plus 130 pounds baggage). All other routes shall use 245 pounds (175 pounds per passenger plus 70 pounds baggage) as the planning weight.

1.1.2.7. WEIGHT COMPUTATIONS:

1.1.2.7.1. LOCATIONS WITH CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passengers’ weight and their carry-on baggage weight.

1.1.2.7.2. LOCATIONS WITHOUT CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the following additives to determine the total weight of each passenger specified in AMC Pamphlet 24-2 Volume 1, Table 7.2. and the Defense Transportation Regulation (DTR), Part III, Appendix V, Figure V-21, para 4.d.(2): Boots: 5 pounds; Helmet: 5 pounds; Uniform: 5 pounds; Modular Lightweight Load-carrying Equipment (MOLLE)/Web Gear: 12 pounds; Weapon M-4: 10 pounds; Squad Automatic weapon (SAW): 17 pounds; M-9: 2 pounds; Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight.) For mixed loads of military members and their dependents (such as channel missions), the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the weight of carry-on baggage and personal items. Contractors should use FAA Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a Contractor aircraft shall be weighed.

1.1.2.7.3. ACTUAL WEIGHTS: The Government will weigh all items transported in the cargo compartment of a commercial aircraft in accordance with the DTR. Actual weight will be provided to the contractor. To ensure actual weight data is useable for proper load planning, advance communication between the transportation officer/mobility/unit representative and air carrier must take place in time to prevent any loading delays prior to going operational.

1.1.2.7.4. NON-APPLICABILITY: The above weight computation provisions do not apply at commercial Non-Gateway/Non-Channel Extension locations or at Channel Extension locations. At these locations, the contractor is responsible for obtaining actual weights of passengers and all baggage in accordance with (IAW) PWS paragraph 1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION LOCATIONS

1.1.3. IN-FLIGHT PASSENGER SERVICES: The contractor shall provide in-flight passenger services equivalent to that provided on international commercial flights. Attachment 13, Form 166A can be used as a guideline for understanding the Government surveillance expectations.

1.1.3.1. BAGGAGE CONTAINERS FOR PATRIOT EXPRESS (PE) CHANNEL MISSIONS: On aircraft so equipped, contractor shall provide up to two (2) complete amount of serviceable baggage containers (free of holes and tears) per aircraft type. One set will be used at originating stations. At the direction of the Administrative Contracting Officer (ACO), the contractor will pre-position additional containers at enroute stations to facilitate baggage processing prior to aircraft arrival. The ACO, in coordinating with Headquarters (HQ) Air Mobility Command (AMC)/A4TP, may exempt stations from this requirement based on operational constraints. Carrier shall preposition baggage containers as requested by the ACO.

1.1.3.2. BAGGAGE COMPARTMENT RESTRAINTS: When baggage is loose-loaded, baggage shall be restrained IAW established FAA guidelines to prevent baggage from falling when opening the baggage compartment.

1.1.3.3. PILLOWS AND BLANKETS: The contractor shall provide commercial cleaned blankets at the origination and turnaround stations. Pillows shall be replaced with adequate frequency to ensure they are in a clean and serviceable condition.

1.1.3.4. HOT TOWEL SERVICE: On flight segments over 4 hours, the contractor shall provide a moist, heated, cloth towel immediately prior to each hot meal and one hour before landing.

1.1.3.5. IN-FLIGHT ENTERTAINMENT: The contractor shall provide audio and video entertainment system to include complimentary headsets. A sufficient quantity of movies released within the last three years and audio will be made available to passengers throughout each flight segment.

1.1.4. MEAL SERVICE: Contractor shall provide meal and snack service that is equivalent to the dietary/protein standards, quantity, and quality provided to their commercial international economy passengers. When requested by the Contracting Officer’s Representative (COR), the contractor shall provide sample meals/snacks.

1.1.4.1. MEAL SCHEDULE: The contractor shall furnish hot in-flight meals and snacks. The type of meal served should be appropriate for the local time of day being served.

1.1.4.2. MEAL SERVICE EXCEPTION: Required meal service shall be based on the scheduled duration (in hours and minutes) of non-stop mission segments specified below:

· SEGMENT LESS THAN 2+00: No meal or snack required.

· SEGMENT 2+00 to 4+00: One snack.

· SEGMENT 4+01 to 6+00: One hot meal.

· SEGMENT 6+01 to 9+00: One hot meal plus one snack.

· SEGMENT OVER 9+01: Two hot meals

1.1.4.2.1. ELAPSED TIME BETWEEN SERVINGS: No more than six hours shall elapse between servings.

1.1.4.2.2. MEAL SERVICE DURING MISSION DELAYS: In the event of mission delays occurring at originating, enroute, or turnaround stations not in excess of four hours, the contractor may utilize the existing catering aboard the aircraft upon departure, or, in accordance with delay procedures, the passengers may be ground fed during the appropriate meal period.

1.1.4.3. ENTRÉE CHOICES: Passengers shall be offered a minimum of two entrée choices for the breakfast, lunch and dinner meals as well as providing a special meal when one is requested and the request is received from the Passenger Service Agent or government representative at least 24 hours prior to aircraft departure. Where the noon and evening meal are served on the same flight, a different entrée shall be offered for each meal. Beef products from Outside the Continental United States (OCONUS) caterers are prohibited.

1.1.4.4. BEVERAGE SERVICE: Beverages shall be available to passengers throughout each leg of each mission. On fixed-buy channel missions, except for legs into Kuwait and Al Udeid, full alcoholic beverage service (beer, wine, and mixed drinks) shall be made available to passengers subject to contractors’ normal rules as to age, sobriety, charges, and schedule unless otherwise directed by the Contracting Officer (CO). Alcoholic beverages will not be provided on Contingency, Exercise, or SAAM (expansion) missions unless specified on the task order. Charges may be made to passengers commensurate with commercial operations for alcoholic beverages.

1.1.4.5. FOOD AND WATER SOURCES: Off-base food and water provided to DoD personnel must be from a trusted and secure vendor and transported on a secure vehicle to the aircraft. Off-base trusted and secure vendor sources can be found at: http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx. On-base food and water retail sources can be used; however, on-base retail sources must have received an acceptable inspection in accordance with TB MED 530, Tri-Service Food Code, conducted by the installation medical authority

1.1.5. PASSENGER CARE DURING DELAYS: The contractor shall coordinate all aspects of delays to ensure adequate passenger care is provided. Airline representatives shall ensure all passengers are briefed on delay specifics; i.e. quarters, meal, and transportation provided and 24 hour contact information with specific times to either meet their transportation to return to the terminal or time to be present at the terminal for reprocessing.

1.1.5.1. CONTROLLABLE DELAYS: The contractor shall be required to provide the following passenger care to all manifested passengers during all contractor controllable delays: hot meals (if the delay extends over a meal period), billeting and transportation to and from feeding point and billeting.

1.1.5.1.1. OVERNIGHT DELAYS: Overnight billeting will be considered when the delay is more than four hours or a passenger convenience delay is declared. Passenger convenience delays will be declared only by the CO. For extended carrier controllable delays beyond 24 hours, commercial transportation will be considered by the CO for those passengers travel deemed mission critical. When passenger care during delays requires overnight billeting, the contractor shall ensure each delayed, unaccompanied passenger is afforded the opportunity to have a separate room, except for those desiring to share a room. The following times indicate the longest acceptable elapsed time the contractor has to deliver the last passenger to billeting after overnight billeting determinations have been declared and the onsite Government representative has provided a complete list of passengers to receive billeting, and passengers receive their baggage (if applicable):

Number of passengers on aircraft:

1 – 165

2.0 hours

166-375

2.5 hours

Over 376

3.0 hours

1.1.5.1.2. LATE BAGGAGE ARRIVAL AND ONWARD TRAVEL CONNECTIONS — CONTRACTOR NON-REIMBURSABLE: In the event any contract mission is delayed and the mission arrives at passenger’s manifested destination two hours or more after scheduled arrival time, or when passengers receive their baggage after the contract delivery times (see paragraph 1.2.6.1. for instances involving Distinguished Visitor/ Emergency Leave (DV/EL) passengers). Passenger care shall be in accordance with paragraphs 1.1.5.1. Controllable Delays and 1.1.5.1.1. Overnight Delays above, if required. An announcement shall be made informing passengers of the contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation, describe the process and provide all materials necessary for passengers to obtain reimbursement.

1.1.5.2. UNCONTROLLABLE DELAYS: The contractor has no responsibility for care of passengers not yet boarded at originating, enroute, turnaround or return enroute stations during uncontrollable delays. However, if asked by the ACO to care for the manifested passengers on a reimbursable basis, the carrier shall provide the same level of service outlined in para 1.1.5.1. All passengers on-board the aircraft after the aircraft has blocked out (including Space A passengers) are the responsibility of the contractor on a non-reimbursable basis and shall be provided the same level of passenger care as required in paragraph 1.1.5.1. Controllable Delays, as applicable. When the contractor accepts passengers for surface transportation to an alternate departure airport (i.e.: departing Andrews Air Force Base (AFB), Maryland in lieu of Baltimore-Washington International Airport (IAP)), the contractor shall provide care for the passengers.

1.1.5.2.1. LATE ARRIVAL AND ONWARD TRAVEL CONNECTIONS—CONTRACTOR REIMBURSABLE: In the event any contract mission is delayed at any point and the mission arrives at passenger’s manifested destination after scheduled arrival time, the CO may require the contractor to care for passengers who are unable to make onward travel connections. Care of passengers shall be limited to billeting and transportation to and from billeting arrangements in accordance with paragraph 1.1.5.1. Controllable Delays.

1.1.6. PASSENGER CARE DURING DIVERSIONS: The contractor shall coordinate all aspects of delays caused by diversions to ensure adequate passenger service is provided.

1.1.6.1. PASSENGER CARE DURING CONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to contractor controllable reasons, the contractor shall care for the passengers awaiting transportation at the over flown station and the passengers who were to be off-loaded at the over flown station until they are delivered at the contractor’s expense to the manifested destination. Passenger care shall be provided in accordance with paragraph 1.1.5. Passenger Care During Delays.

1.1.6.2. PASSENGER CARE DURING UNCONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to uncontrollable reasons, AMC will care for the passengers awaiting pickup at the enroute station. The contractor shall care for passengers on the aircraft who were to be off-loaded at the over flown enroute station until they are delivered at the contractor’s expense to the manifested destination or until such time as the Government provides air transportation. The CO will coordinate with the contractor’s representative and arrange transportation for the delayed passengers as soon as possible. When transportation is available but not used, the passengers become the responsibility of AMC. After obtaining approval from the CO, the contractor may decide to move the over flown passengers by air or ground transportation to the over flown station or care for the passengers until the Government provides air or other transportation. For a turnaround station without any other traffic stops within the turnaround area, the CO may authorize the contractor to provide ground transportation if it will expedite passenger movement from the diversion point to and from the turnaround point.

1.1.7. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION: When passengers are off-loaded short of destination at the direction of the Government, the contractor is not responsible for the care of or further transportation of such passengers.

1.1.8. NO-SHOW PASSENGERS: When passengers are permitted to deplane during ground time while transiting a station and fail to show for departure on time, the contractor is not responsible for passenger care or further transportation. However, the contractor shall take adequate measures to brief passengers on departure time and to attempt to locate missing passengers in the terminal area.

1.1.9. BUMPING PASSENGERS ON NON-STOP SERVICE: The contractor shall provide non-stop service as specified in Section B line items. In the event the ACL must be reduced, for either controllable or uncontrollable reasons to provide non-stop service, the contractor shall move space-required bumped passengers on the next available scheduled service flight. In addition, Space Available passengers already in transit from a previous station and have not reached their final manifested destination will be moved on the next scheduled service flight. Care shall be provided in accordance with paragraph 1.1.5.1., Controllable Delays. In addition, if deemed appropriate by the ACO, the contracted price will be discounted by the percentage of bumped passengers. The discount will be computed in accordance with (IAW) the H-15 BUMPING PASSENGERS ON NON-STOP SERVICE in the contract.

1.1.10. AIRCRAFT LOAD: When an aircraft is overloaded, the contractor shall decide the number of passengers, weight, or articles that shall be carried. The passenger ACL will be reduced with the concurrence of the ACO.

1.2. BAGGAGE SERVICES – INTERNATIONAL/DOMESTIC: The contractor shall provide baggage services in accordance with commercial standards and as supplemented below:

1.2.1. CHECKED BAGGAGE LIABILITY: Individual contractor liability will be limited to the amounts specified in appropriate tariffs for international liability and in accordance with the Warsaw Convention, if applicable. Any claims over and above these dollar amounts will be filed by the passenger with the appropriate military branch (i.e. Army, Air Force, etc.).

1.2.1.1. ADJUDICATION OF LOST, DAMAGED, PILFERED, AND FOUND CHECKED BAGGAGE OR DELIVERY CHARGES AND DAMAGE AND PILFERAGE CLAIMS: All claims for lost, damaged, pilfered, and found baggage shall be settled with Government passengers within 60-days of the contractor receiving the case file from the Baggage Service Center (BSC). Contractor shall acknowledge receipt of case files and notify the BSC of final adjudication with the passenger. Contractor shall also provide the BSC with a list of required items needed from the passenger to expedite the final adjudication process for lost, damaged and pilfered baggage.

1.2.1.2. DELIVERY CHARGES INCURRED AS A RESULT OF LOST OR DELAYED BAGGAGE: All delivery charges incurred as a result of lost or delayed baggage shall be paid by the contractor with whom the claim is filed.

1.2.1.3. BAGGAGE SERVICES AT CHANNEL EXTENSION AND NON-AMC LOCATIONS: The baggage service requirements in para 1.2. BAGGAGE SERVICES also apply to Channel Extension and non-AMC locations. In addition, if the contractor is unable to identify the owner and an address for forwarding found or unclaimed baggage, the contractor shall contact the BSC at 1-800-851-5761 for assistance in determining the correct location to forward the baggage. The contractor is responsible for safe storage of baggage pending disposition.

1.2.2. PETS: Pets (cats and dogs only) shall be carried on PE service in the pressurized baggage compartment of the aircraft. The contractor and the CO will mutually agree upon the number of pets/weight to be moved in the aircraft’s pressurized baggage compartments/in cabin according to aircraft type. Mutually agreed upon pet spaces/weight will not be exceeded. Contractor shall not accept the pet for shipment when the weight of the pet carrier and enclosed pet(s) exceeds 150 pounds. Pets shall be accepted for carriage at the owner’s risk and subject to the requirements of the contractor. The contractor shall make every effort to ensure the safe passage of pets in accordance with AMC Instruction (AMCI) 24-101, Volume 14. The contractor shall ensure pets will be loaded last and are properly secured prior to departure.

1.2.2.1. LIABILITY FOR PETS: If the contractor is unable to move pre-booked pets because of a controllable delay or equipment malfunction, the contractor shall assume liability for all billeting and subsistence for care of passengers and pets.

1.2.2.2. IN-CABIN PET LIMITATIONS: The Government requires the capability to accommodate three in-cabin pets on each flight, excluding service animals.

1.2.3. SERVICE ANIMALS: The contractor shall transport animals trained to assist physically impaired passengers according to DoD guidelines.

1.2.4. MILITARY WORKING DOGS: The Contractor shall transport military working dogs. The military working dogs shall be carried in accordance with FAA regulations. Military working dogs must be accompanied by a handler. Military working dogs are always manifested as cargo and moved in the cargo compartment of the aircraft with the exception of mission critical requirements and concurrence of the carrier. This should be approved on a case by case basis due to safety concerns. For channel missions (Patriot Express) military working dogs are not authorized in the cabin.

1.2.5. NONCOMBATANT EVACUATION OPERATION (NEO) MISSIONS: For the purpose of noncombatant or other evacuation operations, the contractor shall respond to the operation director’s requirement to transport dependent family members and their pets to a designated safe haven. During NEO missions, pets will take priority over personal baggage movement in the cargo areas and may be in large numbers commensurate to the number of passengers and families. To maximize the cargo area, any number of pets can be transported in the passenger cabin in a United States Department of Agriculture (USDA) approved pet carrier that will fit under the seat. Larger pets will be presented in an approved pet carrier and transported in the aircraft’s pressurized baggage compartments.

1.2.6. BAGGAGE OFF-LOAD TIMES: The contractor shall ensure that their ground handlers’ meet the baggage off-load times identified below at Gateway/Channel locations.

1.2.6.1. DISTINGUISHED VISITOR (DV) AND EMERGENCY LEAVE (EL) BAGGAGE: DV/EL baggage shall be treated as priority baggage and made available for pick up not later than 20 minutes after aircraft block time. The contractor’s onsite representative is responsible to coordinate with the Government load team or their subcontractor to ensure DV and EL baggage is clearly marked with DV/EL tags and loaded in the contractor’s required positions to facilitate compliance.

1.2.6.2. FIRST BAGGAGE PIECE (CONTAINERIZED): The first piece of containerized baggage shall be on the arrival carousel not later than 20 minutes after aircraft block, with the last piece arriving at:

Number of Passengers on Aircraft

Time

1 – 165

1 hour after block in

166 – 375

1 hour 30 minutes after block in

376 & over

2 hours after block in

1.2.6.3. FIRST BAGGAGE PIECE (FLOOR LOADED): The first piece of floor-loaded baggage shall be on the arrival carousel not later than 20 minutes after block time, with the last piece arriving at:

Number of Passengers on Aircraft

Time

1 – 165

1 hour after block in

166 – 375

1 hour 45 minutes after block in

376 & over

2 hours 15 minutes after block in

1.2.6.4. PET ARRIVAL TIMES: Pets shall be available for pickup not later than 30 minutes after aircraft block time.

1.2.6.5. REBOARDING BAGGAGE: After Customs clearance, contractor shall re-check and re-board checked baggage for in-transit passengers getting back on AMC missions.

1.3. CATEGORY B (CAT B) CARGO SERVICE – INTERNATIONAL: The commercial contract representative/loadmaster retains ultimate responsibility for safe cargo loading operations including overseeing safe load team operations, spotting MHE adjacent to aircraft and ensuring cargo is loaded and secured IAW Federal Aviation Regulations (FARs) and/or PWS. Cargo and baggage may include hazardous material Classes 1 through 9 as defined in the IATA Dangerous Goods Regulation.

1.3.1. PACKAGING AND MARKING OF CARGO: The Government or vendor will properly pack cargo offered for air movement to prevent damage of cargo, person, or property during the flight. Shipments of material identified by the DOT as regulated must be packaged, marked and labeled in accordance with applicable FAA, IATA, and DOT regulations. If a shipment needs to be disassembled by the contractor, the contractor shall completely reassemble the shipment in its original configuration before delivery.

1.3.2. UNAUTHORIZED RESTRICTIONS: Prior to positioning the aircraft for flight, all unauthorized restrictions to cube shall be removed from the cargo compartment. As applicable, aircraft must be equipped with cargo sill guards when on-loading or off-loading cargo.

1.3.3. CARGO MISSIONS ON-LOADING: Not less than ten hours prior to aircraft departure, the Government will provide information on all types of cargo (i.e.: Palletized cargo, Outsized cargo, Oversized cargo, Rolling stock and Hazardous). All cargo loads will include the weight of the cargo and pallet combined when applicable. The contractor’s representative or pilot in command shall provide the AMC traffic representative the planned load breakdown (aircraft capability) for each trip. This information shall be provided eight hours prior to scheduled departure for all commercial aircraft. The contractor shall use the local station load planning form or contractor’s form, which shall include the following data: trip number and date; type aircraft; palletized and non-palletized cargo; ACL in pounds this segment; ACL in pounds critical segment; cube allowable in main compartment and belly compartments and compartment breakdown, including weight in pounds and cubic feet to assure a weight balance center of gravity within aircraft limitation. The contractor shall sign the local station compartment breakdown indicating approval of load breakdown. For special cargo loads requiring 48 hour per-coordination from the air terminal, the contractor representative shall provide the AMC traffic representative with adjusted pallet positions available when additional tie-down reduces aircraft floor space (i.e. pallet positions).