Atch_1_-_FY17_PWS.pdf

HTC711-16-R-C001

Attachment 1

PERFORMANCE WORK STATEMENT FOR CHARTER AIRLIFT SERVICES

IN SUPPORT OF

THE CIVIL RESERVE AIR FLEET (CRAF)

25 April 2016

INDEX REFERENCE

(Click on title or page number to view section.)

SECTION 1 – DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICES 8

1.0.1. CRAF PROGRAM 8

1.0.2. CRAF ACTIVATION 8

1.1. PASSENGER SERVICES – INTERNATIONAL/DOMESTIC 8

1.1.1. CONTRACTOR REPRESENTATIVE 8

1.1.2. REQUIRED INFORMATION 9

1.1.3. IN-FLIGHT PASSENGER SERVICES 10

1.1.4. MEAL SERVICE 11

1.1.5. PASSENGER CARE DURING DELAYS 12

1.1.6. PASSENGER CARE DURING DIVERSIONS 13

1.1.7. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION 13

1.1.8. NO-SHOW PASSENGERS 13

1.1.9. BUMPING PASSENGERS ON NON-STOP SERVICE 13

1.1.10. AIRCRAFT LOAD 13

1.2. BAGGAGE SERVICES – INTERNATIONAL/DOMESTIC 13

1.2.1. CHECKED BAGGAGE LIABILITY 13

1.2.2. PETS 14

1.2.3. SERVICE ANIMALS 14

1.2.4. MILITARY WORKING DOGS 14

1.2.5. NONCOMBATANT EVACUATION OPERATION (NEO) MISSIONS 14

1.2.6. BAGGAGE OFF-LOAD TIMES 14

1.3. CATEGORY B (CAT B) CARGO SERVICE – INTERNATIONAL 15

1.3.1. PACKAGING AND MARKING OF CARGO 15

1.3.2. UNAUTHORIZED RESTRICTIONS 15

1.3.3. CARGO MISSIONS ON-LOADING 15

1.3.4. WEIGHT AND BALANCE 16

1.3.5. AIRCRAFT LOADING 16

1.3.6. DOOR TO DOOR SERVICES 16

1.3.7. BLUE BARK 16

1.3.8. FUEL ON-LOAD 16

1.3.9. MECHANIZED LOADING 16

1.3.10. HAND LOADING 16

1.3.11. CONTRACTOR REPRESENTATIVE 16

1.3.12. CARGO DELAYED ENROUTE 16

1.3.13. SPECIAL CARGO (SIGNATURE SERVICE) 17

1.3.14. TRANSPORTING HAZARDOUS CARGO 17

1.3.15 HAZARDOUS CARGO 17

1.3.16. AIRCRAFT LIGHTING 17

1.3.17. SEATS FOR GOVERNMENT SPONSORED PERSONNEL ON CARGO AIRCRAFT 17

1.3.18. OUTSIZED CARGO (MAXIMUM PAYLOAD: 120 S/TONS) 18

1.3.19. RESTRICTED AIRFIELDS 18

1.3.20. HAND SIGNALS 18

1.4. MIXED PASSENGER AND CARGO AIRCRAFT – INTERNATIONAL 18

1.4.1. TYPE OF AIRCRAFT 18

1.4.2. BARRIER NETS 18

1.4.3. MODIFYING THE CLASS B CARGO COMPARTMENT 18

SECTION 2 – SERVICE DELIVERY SUMMARY (SDS)

2. SDS – DISCREPANCIES 19

2.1. SDS – RELIABILITY 19

2.2. SDS – CRAF ACTIVATION 19

2.3. TABLE 1 – PASSENGER DISCREPANCIES 19

2.4. TABLE 2 – CARGO DISCREPANCIES 20

2.5. TABLE 3 – GENERAL OPERATIONS 20

2.6. NOTES - INTERNATIONAL 21

2.6.1. SCHEDULE RELIABILITY FOR CHARTER MISSIONS 21

2.6.2. DISCREPANCY PERFORMANCE RATE 23

2.6.3. INSPECTION PROCEDURES 24

2.7. NOTES - DOMESTIC 24

2.7.1. SCHEDULE RELIABILITY 24

2.7.2. DISCREPANCY PERFORMANCE RATE 24

SECTION 3 – GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3. GENERAL INFORMATION 26

3.1. TRANSIENT ALERT AND RAMP SERVICES 26

3.2. TERMINAL AND TRAFFIC SERVICES 27

3.3. ENVIRONMENTAL SUPPORT 27

3.4. EMERGENCY HEALTH SERVICE FACILITIES 28

3.5. LEVEL I ANTITERRORISM TRAINING 28

3.6. SPECIAL HANDLING EQUIPMENT 28

3.7. PASSENGER MANIFESTING 28

3.8. PETROLEUM PRODUCTS 28

3.8.1. CONTRACTOR AUTHORIZATION TO PURCHASE GROUND PETROLEUM

PRODUCTS

3.9. CONCURRENT SERVICING 28

3.9.1. FINAL APPROVAL 28

3.9.2. CONCURRENT SERVICING SUPERVISOR (CSS) 28

3.9.3. SUPERVISORY CONTRACTOR REPRESENTATIVE (SCR) 28

3.9.4. AUTHORIZED VEHICLES 29

3.9.5. AUXILIARY POWER UNIT (APU) 29

3.9.6. FLIGHT CREW BRIEFING 29

3.9.7. INERTIAL NAVIGATION SYSTEM (INS) 29

3.9.8. RADIOS AND RADAR SYSTEMS 29

3.9.9. ELECTRICAL SYSTEMS 29

3.9.10. CSS CONCURRENCE 29

3.9.11. WING AND FUEL VENTS 29

3.9.12. COPY OF CONTRACTOR’S AIRCRAFT REFUELING PROCEDURES 29

3.10. BILLETING AND MEALS 29

3.10.1. BILLETING AND MEALS FOR CONTRACTOR EMPLOYEES 30

3.11. AEROSPACE GROUND EQUIPMENT (AGE) 30

3.12. CONTRACTOR USE OF MILITARY COMMUNICATIONS FACILITIES 30

3.13. CONTRACTOR STORAGE SPACE AT MILITARY INSTALLATIONS 30

3.14. WARSAW CONVENTION 30

3.15. SECURE COMMUNICATIONS EQUIPMENT 30

3.16. WEATHER FORECASTING (Domestic) 31

3.17. ENROUTE FLIGHT PLANNING ASSISTANCE (Domestic) 31

SECTION 4 – GENERAL INFORMATION – INTERNATIONAL AND DOMESTIC

4. GENERAL OPERATIONS 32

4.0.1. MOBREP/TAG 32

4.0.2. CRAF READINESS ASSESSMENT VISIT 32

4.1. CONTROL OF AIRCRAFT 32

4.1.1. EXAMPLES OF FAILURE TO MAINTAIN CONTROL 33

4.1.2. CRAF FLEET VIABILITY 33

4.2. SECURITY 33

4.2.1. REGULAR AND FREQUENT ENTRY INTO RESTRICTED / CONTROLLED AREAS 33

4.2.2. FACILITY SECURITY CLEARANCE 33

4.2.3. PERSONNEL SECURITY CLEARANCE 33

4.2.4. OPERATIONS SECURITY (OPSEC) 34

4.2.5. CONTRACTOR COMPANY PERSONNEL AND COMPANY FACILITY SECURITY

OFFICER (FSO)

4.2.6. AUTHENTICATION MATERIALS 34

4.2.7. AIRCRAFT PHYSICAL SECURITY 34

4.2.8. CLASSIFIED CORRESPONDENCE 35

4.2.9. COMMON ACCESS CARDS (CACs) 36

4.3. NAVIGATION ROUTE KITS 36

4.3.1. NUMBER OF KITS REQUIRED 36

4.3.2. STORAGE AND MAINTENANCE 36

4.3.3. REPLACEMENT CHARTS AND FLIGHT INFORMATION PUBLICATIONS (FLIPs) 36

4.4. CREW DUTY DAY REQUIREMENTS 36

4.5. FLYING IN CONTROLLED AIRSPACE 36

4.6. MAINTENANCE 36

4.6.1. SCHEDULED MAINTENANCE AT MILITARY INSTALLATIONS 36

4.6.2. ENROUTE TURNAROUND MAINTENANCE CHECKS AND SERVICING 37

4.7. SAFETY BARRIERS 37

4.8. AIR ROUTE TRAFFIC CONTROL CLEARANCE OF AIRCRAFT 37

4.9. CIVIL AIRCRAFT LANDING PERMIT 37

4.9.1. FLIGHT PLANS 37

4.9.2. CRAF ALTERNATE LANDING PERMIT 37

4.9.3. REVOKING PERMITS 38

4.9.4. GOVERNMENT OBLIGATION 38

4.9.5. ALTERNATE AIRPORTS 38

4.10. AIR ROUTE TRAFFIC CONTROL CLEARANCE OF AIRCRAFT 38

4.10.1. FAA OR INTERNATIONAL CIVIL AVIATION ORGANICATION (ICAO)

CLEARANCE

4.10.2. UNAUTHORIZED LANDING AT AF INSTALLATIONS 38

4.11. GENERAL AIRFIELD INFORMATION 38

4.11.1. CERTIFICATION AIRFIELDS 38

4.11.2. AIRFIELD APPROACH DATA 39

4.12. TECHNICAL ASSISTANCE IN SUPPORT OF THE CRAF 39

4.13. PETROLEUM SUPPORT 39

4.13.1. POL FOR ONE-WAY TRIPS 39

4.13.2. POL FOR ONE-WAY OR ROUND TRIPS 39

4.13.3. POL PRODUCTS AT MILITARY BASES 39

SECTION 5 – SPECIFIC INFORMATION – INTERNATIONAL

5.1. PASSPORTS 40

5.2. COMMUNICATIONS 40

5.2.1. MESSAGES 40

5.2.2. STANDARD COMMUNICATIONS 40

5.2.3. COMMUNICATIONS PROCEDURES 40

5.2.4. ESTABLISHING COMMUNICATIONS WITH DESTINATION STATION 40

5.2.5. ESTABLISHING COMMUNICATIONS WITH TRANSIT STATIONS 40

5.2.6. POINT-TO-POINT COMMUNICATIONS 41

5.2.7. 618 AOC (TACC) OPERATIONS CENTERS 41

5.2.8. DEVIATION FROM MISSION SCHEDULE 41

5.2.9. EARLY DEPARTURE AND EARLY ARRIVAL 41

5.2.10. PASSENGER MISSION ARRIVALS AT U.S. COMMERCIAL AIRPORTS 41

5.3. ROUTE SUPPORT 41

5.3.1. INTRACOMPANY ROUTE SUPPORT 41

5.3.2. INTERCOMPANY ROUTE SUPPORT 41

5.3.3. REVENUE ROUTE SUPPORT (ORGANIC) 41

5.3.4. PRIORITIES 42

5.4. SCHEDULED TRAFFIC AND OPERATIONAL STOPS 42

5.5. REDUCTION OF ACL AND DEFICIT TRAFFIC 42

5.5.1. EXCESS ACL 42

5.5.2. ACO APPROVED SUBSTITUTION OF LARGER AIRCRAFT TYPE 42

5.5.3. EXCESS WEIGHT CAPACITY 42

5.6. UNUSUAL WEATHER CONDITIONS 42

5.6.1. WEATHER DIVERSIONS 43

5.7. AUTHORITY TO LEAVE UNSAFE AIRCRAFT 43

5.7.1. DETERMINATIONS TO LEAVE UNSAFE AIRCRAFT 43

5.8. CLEARANCES 43

5.8.1. LANDING RIGHTS 43

5.8.2. DIPLOMATIC CLEARANCES 43

5.9. AUTHORIZED TRANSPORT OF GOVERNMENT PERSONNEL ON FERRY

SEGMENTS

5.10. EXTENDED PARKING 43

5.10.1. CRITERIA FOR CONSIDERATION OF REQUESTS FOR EXTENDED PARKING 43

5.10.2. PROCEDURES FOR REQUESTING EXTENDED PARKING 44

5.11. COMMERCIAL AIRCRAFT GROUND TIMES 44

5.11.1. STATION DELAY 44

5.12. SECURE LAUNCH 45

5.13. POSITIVE LAUNCH 45

5.14. GROUND CHEMICAL WARFARE DEFENSE ENSEMBLE (GCWDE) 45

5.14.1. GCWDE TRAINING 45

5.14.2. GCWDE ASSOCIATED PERSONNEL 45

SECTION 6 – SPECIFIC INFORMATION – DOMESTIC

6. DOMESTIC OPERATIONAL REQUIREMENTS 46

6.1. TRANSPORT REQUIREMENT 46

6.2. TRANSPORTATION CONTROL AND MOVEMENT DOCUMENT (TCMD) 46

6.3. AIRCRAFT CAPABILITY 46

6.4. TRANSPORTING HAZARDOUS MATERIAL 46

6.5. ON-LOADING AND OFF-LOADING OF AIRCRAFT 46

6.6. WEIGHT FOR PASSENGERS AND CARGO 47

6.7. ARRIVAL NOTIFICATION 47

6.8. DIVERTED AND REROUTED FLIGHTS 47

6.8.1. DIVERSIONS 47

6.8.2. REROUTE 47

6.8.3. DIVERTED OR REROUTED AIRLIFT 47

6.9. ROUTE SUPPORT 47

6.9.1. ROUTE SUPPORT ITEMS AND PERSONNEL 47

6.9.2. TRANSPORT OF CONTRACTOR ROUTE SUPPORT ITEMS 48

6.10. 618 TANKER AILRLIFT CONTROL CENTER (TACC), SCOTT AFB, IL 48

6.11. MISSIONS 48

6.12. UNLAWFUL SEIZURE 48

6.13. SCHEDULE AND PASSENGER CHANGES 48

6.13.1. SCHEDULE CHANGES 48

6.13.2. PASSENGER CHANGES 48

6.14. DELAYS AND DIVERSIONS 48

6.14.1. DELAY OR DEVIATION OF ITINERARY OR SCHEDULE 48

6.14.2. CONTRACTOR RESPONSIBILITY DURING CONTROLLABLE DELAYS 498

6.14.3. CONTRACTOR RESPONSIBILITY DURING UNCONTROLLABLE DELAYS 49

6.15. UNAUTHORIZED TRANSPORT OF PERSONNEL ON FERRY SEGMENTS 49

SECTION 7 – PATRIOT EXPRESS GROUND HANDLING SERVICES AT BALTIMORE/WASHINGTON

INTERNATIONAL (BWI) AIRPORT

7. PATRIOT EXPRESS GROUND HANDLING SERVICES AT

BALTIMORE/WASHINGTON INTERNATIONAL (BWI) AIRPORT

7.0.1. PERIOD OF PERFORMANCE 50

7.0.2. FREQUENCY OF SERVICE 50

7.0.3. BAGGAGE LOADING/UNLOADING 50

7.1. BAGGAGE HANDLING PROCESS 50

7.2. WEAPON HANDLING PROCESS 50

7.3. PET HANDLING PROCESS 50

APPENDIX 1 – DEFINITIONS AND ACRONYMS

DEFINITIONS 51

ACRONYMS 59

APPENDIX 2 – REFERENCED PUBLICATIONS AND FORMS 63

APPENDIX 3 – REQUIRED REPORTS

A3.1. GENERAL 66

A3.2. LIST OF AIRCRAFT 66

A3.2.1. ALL OPERATIONS 66

A3.3. ACCIDENT REPORTING FOR DoD-APPROVED CARRIERS 66

A3.3.1. AVIATION DISASTER FAMILY ASSISTANCE ACT (ADFAA) IMPLEMENTATION 67

A3.4. NOTICE OF ACCIDENTS – ALL CARRIER OPERATIONS 67

A3.5. AIRCRAFT MEDICAL INCIDENTS 67

A3.6. DoD CASUALTIES 67

A3.7. MILEAGE REPORT PROCEDURES (INTERNATIONAL) 68

A3.7.1. REPORT SUBMISSION 68

A3.7.2. INSTRUCTIONS 68

A3.8. CONTRACTOR’S AIRCRAFT STATUS REPORT 69

A3.9. HAZARD REPORTING 69

A3.10. SPOTLIGHTING AND HOSTILE EVENT REPORTS (INTERNATIONAL) 69

A3.11. CIVIL AIRCRAFT LANDING PERMIT 70

A3.12. PASSENGER CARE CONTINGENCY PLAN 70

A3.13. FUEL ADJUSTMENT PROCEDURES (INTERNATIONAL) 70

A3.13.1. REPORT SUBMISSION 70

A3.13.2. INSTRUCTIONS 70

A3.13.3 REPORT SUBMISSION & REVIEW 72

A3.13.4 FUEL REIMBURSEMENT 72

A3.14. ACCOUNTABILITY OF GOVERNMENT FURNISHED EQUIPMENT 72

A3.14.1. COMSEC Material Report (SF 153) 72

A3.14.2. GOVERNMENT FURNISHED EQUIPMENT (CRAF FORM 1297) 72

A3.15. TEAM COMMISSIONS REPORT 72

A3.16. CYBER SECURITY 72

A3.16.1. COVERED DEFENSE INFORMATION 72

A3.16.2. OPERATIONALLY CRITICAL SUPPORT 73

A3.16.3. PERIODIC GOVERNMENT INSPECTION 73

A3.16.4. INCIDENT HANDLING 73

A3.16.5. CYBER SECURITY REPORT 73

SAMPLE REPORTS

APPENDIX 3A – LIST OF AIRCRAFT 75

APPENDIX 3B – MONTHLY FUEL REPORT SUMMARY 76

APPENDIX 3B-1 – ONE-WAY MILEAGE REPORT (SAMPLE) 77

APPENDIX 3B-2 – ROUND-TRIP MILEAGE REPORT (SAMPLE) 78

APPENDIX 3C – INTERCOMPANY ROUTE SUPPORT REQUEST AND

AUTHORIZATION FORMAT

APPENDIX 3D – REVENUE ROUTE SUPPORT REQUEST AND AUTHORIZATION

FORMAT

APPENDIX 3E – SF153 COMSEC MATERIAL REPORT 81

APPENDIX 3F – CRAF FORM 1297, GOVERNMENT FURNISHED EQUIPMENT

(SAMPLE)

APPENDIX 3G – COMMERCIAL AIR CREW DEBRIEF CHECKLIST

SPOTLIGHTING AND HOSTILE EVENT REPORT

APPENDIX 3H – TEAM COMMISSIONS PAID/RECEIVED 84

APPENDIX 4 – AIRCRAFT CLEARANCE GUIDANCE

A4.1. DIRECTIVES 85

A4.2. GENERAL 85

A4.3. CLEARANCES FOR CERTAIN TYPES OF CARGO 85

A4.3.1. MUNITIONS AND IMPLEMENTS OF WAR 85

A4.3.2. OTHER CARGO 85

A4.4. CONTRACTOR RESPONSIBILITY 85

A4.5. CLEARANCES OBTAINED THROUGH U.S. DIPLOMATIC CHANNELS 85

A4.5.1. TYPES OF CLEARANCES 86

A4.6.. CALL SIGN USE 86

A4.6.1. DoD-UNIQUE CALL SIGNS 86

A4.7. CLEARANCE PROBLEMS 86

APPENDIX 5 – CIVIL RESERVE AIR FLEET (CRAF) ACTIVATION – INTERNATIONAL AND

DOMESTIC

A5.1. DESCRIPTION OF SERVICES 87

A5.2. GOVERNING DOCUMENT 87

A5.2.1. AIRCRAFT OPERATIONS 87

A5.2.2. AIRCRAFT MAINTENANCE 87

A5.2.3. AUTHORITY TO ACTIVATE 87

A5.2.4. INCREMENTAL ACTIVATION AND DEACTIVATION 87

A5.2.5. AIRCRAFT CALL UP AND RELEASE 87

A5.2.6. CONTRACTOR DUTIES 87

A5.2.7. MINIMUM UTILIZATION OF INTERNATIONAL (LONG-RANGE SECTION)

SEGMENT

A5.2.8. AIRCRAFT SUBSTITUTION 88

A5.2.9. VOLUNTEER CONTRACTORS 88

A5.2.10. RESPONSE TIME 88

A5.2.11. COMMERCIAL PALLETS 88

A5.3. CRAF ACTIVATION PLANNING 88

A5.3.1. SELF-SUPPORT 89

A5.3.2. COMMAND AND CONTROL (C2) AGENCY 89

A5.3.3. PERSONNEL 89

A5.3.4. LOADING SUPERVISORS 89

A5.3.5. CREW COMPOSITION 89

A5.3.6. CIVIL AIRLIFT SUPPORT ELEMENT (CASE) 89

A5.3.7. LOGISTIC SUPPORT PLANNING (International Only) 90

A5.3.8. POL FACILITIES AND RESUPPLY CAPABILITY 90

A5.4. CRAF ACTIVATION NOTIFICATION AND CONTRACTOR ACTIONS 90

A5.4.1. CRAF ACTIVATION WARNING MESSAGE 90

A5.4.2. STAGE I, II, and III ACTIVATION MESSAGE 90

A5.5. NAVIGATION ROUTE KITS 90

A5.5.1. INTERMEDIATE STAGING BASE 90

A5.5.2. ROUTE SUPPORT 90

A5.5.3. DEFICIENCIES IN SUPPORT 91

A5.5.4. MATERIEL HANDLING EQUIPMENT (MHE) (International Only) 91

A5.5.5. REGROUP OPERATIONS 91

A5.5.6. TRAFFIC AND TERMINAL SERVICES 92

A5.5.7. COMMUNICATIONS NETWORKS 92

A5.6. CONTRACTOR ENROUTE SUPPORT 92

A5.6.1. CONTRACT PROVISIONS FOR CONTRACTOR ENROUTE SUPPORT 92

A5.6.2. GCWDE MANAGEMENT 92

A5.6.3. LIMITING FACTORS 92

A5.6.4. BILLING INFORMATION 93

A5.7. DOMESTIC CRAF ACTIVATION 93

A5.7.1. CLINs 0003 and/or 0004 93

SECTION 1 – DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICES: In support of the National Defense Authorization Act and to provide for a future viable Civil Reserve Air Fleet (CRAF) program, this contract will provide additional incentives to airlines performing missions with modern, fuel efficient and reliable aircraft. As such, the contractor (or in the case of a contractor Team Arrangement (TA), the entity of the contractor TA operating the aircraft) shall provide all personnel, training, supervision, fully operational equipment, facilities, supplies and any items and services necessary to perform international long-range and short-range airlift services during peacetime and both international and domestic airlift services during (CRAF) activation in support of the Department of Defense (DoD), unless otherwise specified in this Performance Work Statement (PWS) as Government-furnished materials or services. The Government shall be given full use of the entire aircraft, unless otherwise stated. All aircraft utilized shall be licensed, operated and maintained in accordance with (IAW) all applicable rules and regulations of the Federal Aviation Administration (FAA) and Department of Transportation (DOT). In addition, all applicable rules and regulations of the United States Department of Agriculture (USDA), as well as requirements of the International Air Transport Association (IATA), shall apply. The aircraft will not be considered public aircraft while performing missions under this contract. Services under this contract shall include passenger, cargo and transportation.

1.0.1. CRAF PROGRAM: The CRAF Program is a national plan, based on the Defense Production Act of 1950 and Executive Order 12656, to utilize aircraft resources of U.S. air carriers, when needed to support DoD airlift requirements in an airlift emergency or national emergency. The CRAF is composed of U.S. registered aircraft owned or controlled by U.S. "air carriers" specifically allocated (by FAA registration number) for this purpose by the DOT. As used in this contract, CRAF aircraft are those allocated aircraft, which the carrier owning or otherwise controlling them, has contractually committed to the DoD, under stated conditions, to meet varying emergency needs for civil airlift augmentation of the military airlift capability. The contractual commitment of the aircraft includes the supporting resources required to provide the contract airlift. In return for a commitment to the CRAF program, airlines are afforded access to day-to-day business under this and/or other various DoD and General Service Administration (GSA) contracts.

1.0.2. CRAF ACTIVATION: The activation of CRAF is accomplished and managed as described in Appendix 5.

The Contractor grants the Government the unilateral right to require the airlift service to be performed hereunder up to and including the full capacity of all aircraft listed in Appendix 3A.

1.0.2.1. STAGE I – COMMITTED EXPANSION: Stage I may be activated for a minor regional contingency or other situation when Air Mobility Command (AMC) organic airlift resources cannot meet both deployment and other airlift requirements simultaneously. The Commander, United States Transportation Command (USTRANSCOM) may activate this Stage upon approval of the Secretary of Defense (SECDEF).

1.0.2.2. STAGE II – DEFENSE AIRLIFT EMERGENCY: This is the CRAF capability made available during a major theater war involving U.S. Military Forces, in case of national emergency or other domestic instances when called upon and approved by the appropriate levels of government, or when organic aircraft alone cannot provide the airlift needed for DoD operations. The Commander, USTRANSCOM may activate this Stage upon approval of

SECDEF.

1.0.2.3. STAGE III – NATIONAL EMERGENCY: Stage III is activated for multiple major theater wars or other emergencies requiring mobilization of all DoD resources, including the total CRAF airlift capability, for worldwide emergency operations involving U.S. military forces, or national emergency or other domestic instances when called upon and approved by the appropriate levels of government.

1.1. PASSENGER SERVICES – INTERNATIONAL/DOMESTIC: Passenger services shall include passenger processing and boarding (when required), care of passengers in-flight, during flight delays and diversions, and post flight passenger care. Passenger service shall not be less than that provided in commercial charter service, commensurate with customs, practices and standard procedures of particular airports and countries and this PWS.

1.1.1. CONTRACTOR REPRESENTATIVE: A contractor representative shall be available, in person or via telephone, at all originating, enroute, turnaround, and terminating points, at least three hours in advance of all scheduled trip departures or actual arrivals (whichever is earlier). This representative shall contact the passenger services terminal to validate mission information and review any issues that have the potential to impact the mission, coordinate with Government personnel, and shall have the authority to react to and effect necessary changes. In the event of an aircraft delay or deviation, contractor representative shall immediately be available in person to coordinate passenger care.

1.1.1.2. PASSENGERS BOARDING AT MILITARY LOCATIONS: Prior to boarding Contingency, Exercise, or Special Assignment Airlift Missions (SAAM) missions, the aircraft captain, lead flight attendant, or some other responsible contractor representative, shall meet with the designated troop commander to ensure there is mutual understanding of roles and responsibilities, and that all prohibited items to include knives, bayonets and hazardous materials or other prohibited items are not boarded in the passenger cabin. The troop commander acts as the primary responsible authority for all passengers on the flight and acts as a single Point of Contact (POC) liaison with the senior flight attendant.

1.1.2. REQUIRED INFORMATION: The contractor shall provide the following minimum information to the Government no later than 24 hours prior to departure time: type aircraft; tail number; Allowable Cabin Load (ACL) in passenger seats and pounds for all scheduled segments; cube allowable in the belly compartments; and belly weight by compartment. The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

1.1.2.1. SEAT MAPS: Contractor shall furnish seat maps conforming to the configuration of its aircraft, to the Transportation Reference Data Management (TRDM) program office ustc.tcj6.trdm@us.af.mil, at least 30 days prior to the start of a channel mission or seven days after contract award, whichever is earlier. Seat map legends must clearly identify the tail number, total physical seats, and number of seats by seat pitch measurement and the location of all emergency exits and indicate seat pitch between rows. Where required seat spacing results in less rows of seats than are indicated in the aircraft’s overhead numbering system, the excess row numbers and seats should be blanked out to minimize confusion.

1.1.2.2. AIRCRAFT SEAT AND COMPARTMENT BLOCKING: The Government may utilize up to the maximum standard ACL for passengers and their allowable baggage. The contractor shall not be allowed to block off any area of the aircraft for nonuse or load route support crew or equipment unless a waiver is received from the Administrative Contracting Officer (ACO) in advance. However, on all long-range international flights, contractors are authorized to block up to three seats for aircrew rest and two seats for FAR 117 requirements. These seats shall be designated and approved prior to the start of a mission and shall be easily identified as “USTRANSCOM Approved Crew Rest Seats”. Unless otherwise pre-approved by the ACO, these seats may only be used for aircrew rest during mission operation. The contractor may use the overhead bin space above the USTRANSCOM approved crew rest seats to store items.

1.1.2.3. PASSENGER MANIFESTING: For all passenger missions, except as provided for below in paragraph 1.1.2.3.1., the Government will perform passenger manifesting and check-in up to the point where baggage is placed on conveyor belt. At all Gateway locations, once baggage is rotated from sight, it becomes the responsibility of the carrier/ground handlers. At all military locations, the Government retains responsibility for baggage until it is loaded on the aircraft. In the event of an accident, refer to Appendix 3, page 67, paragraph A3.3.1., Aviation Disaster Family Assistance Act (ADFAA) Implementation, for additional requirements.

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION

LOCATIONS: On occasion, the Government may have requirements where passengers are aggregated at commercial airports where no AMC contracted services are in place. The carrier may be asked to subcontract these services, which shall include but not be limited to preprocessing and manifesting, passenger processing and check-in and customs arrival procedures. Exact requirements for each movement will be provided to the carrier and a cost negotiated and added to the delivery order as a miscellaneous item at the time of award.

1.1.2.3.2. CHECK-IN COUNTERS (LEASED) AT SEATTLE-TACOMA IAP: The air carrier shall provide six (6) common-use check-in counters from the Port of Seattle for AMC use six (6) hours prior to aircraft departure.

The air carrier shall coordinate with the AMC Gateway Station Manager to ensure counters are identified and made available at that time. In the event of a delay and extended time is needed for usage of check-in counters, the AMC

Gateway Station Manager will immediately notify the carrier representative who in-turn shall notify the Port of Seattle Airline Scheduling Coordinator.

1.1.2.4. TRANSPORTING ADDITIONAL ITEMS: The Government may require the contractor to transport courier material, mail, additional baggage in any amount not to exceed 1,000 pounds of Guaranteed Allowable Cabin Load (GACL) and configuration must fit in otherwise unused space within the cargo or baggage compartment of the aircraft (or both), without interference with baggage stowage.

1.1.2.5. ACCEPTANCE OF UNACCOMPANIED CHILDREN: Unaccompanied minors not less than 10 and up to 17 years of age shall be accepted for boarding. During flight, care of unaccompanied children is the contractor's responsibility in accordance with commercial standard practice.

1.1.2.6. PLANNING WEIGHTS: When available, the contractor shall use DoD provided weights for planning purposes. In the absence of DoD provided planning weights into the United States Central Command (CENTCOM) Area of Responsibility (AOR), the contractor shall use 320 pounds (190 pounds per passenger plus 130 pounds baggage). All other routes shall use 245 pounds (175 pounds per passenger plus 70 pounds baggage) as the planning weight.

1.1.2.7. WEIGHT COMPUTATIONS:

1.1.2.7.1. LOCATIONS WITH CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passengers’ weight and their carry-on baggage weight.

1.1.2.7.2. LOCATIONS WITHOUT CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the following additives to determine the total weight of each passenger specified in AMC Pamphlet 24-2 Volume 1, Table 7.2. and the Defense Transportation Regulation (DTR), Part III, Appendix V, Figure V-21, para 4.d.(2): Boots: 5 pounds; Helmet: 5 pounds; Uniform:

5 pounds; Modular Lightweight Load-carrying Equipment (MOLLE)/Web Gear: 12 pounds; Weapon M-4: 10 pounds; Squad Automatic weapon (SAW): 17 pounds; M-9: 2 pounds; Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight.) For mixed loads of military members and their dependents (such as channel missions), the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the weight of carry-on baggage and personal items. Contractors should use FAA Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a Contractor aircraft shall be weighed.

1.1.2.7.3. ACTUAL WEIGHTS: The Government will weigh all items transported in the cargo compartment of a commercial aircraft in accordance with the DTR. Actual weight will be provided to the contractor. To ensure actual weight data is useable for proper load planning, advance communication between the transportation officer/mobility/unit representative and air carrier must take place in time to prevent any loading delays prior to going operational.

1.1.2.7.4. NON-APPLICABILITY: The above weight computation provisions do not apply at commercial Non- Gateway/Non-Channel Extension locations or at Channel Extension locations. At these locations, the contractor is responsible for obtaining actual weights of passengers and all baggage in accordance with (IAW) PWS paragraph

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION LOCATIONS

1.1.3. IN-FLIGHT PASSENGER SERVICES: The contractor shall provide in-flight passenger services equivalent to that provided on international commercial flights. Attachment 13, Form 166A can be used as a guideline for understanding the Government surveillance expectations.

1.1.3.1. BAGGAGE CONTAINERS FOR PATRIOT EXPRESS (PE) CHANNEL MISSIONS: On aircraft so equipped, contractor shall provide up to two (2) complete amount of serviceable baggage containers (free of holes and tears) per aircraft type. One set will be used at originating stations. At the direction of the Administrative

Contracting Officer (ACO), the contractor will pre-position additional containers at enroute stations to facilitate baggage processing prior to aircraft arrival. The ACO, in coordinating with Headquarters (HQ) Air Mobility Command (AMC)/A4TP, may exempt stations from this requirement based on operational constraints. Carrier shall preposition baggage containers as requested by the ACO.

1.1.3.2. BAGGAGE COMPARTMENT RESTRAINTS: When baggage is loose-loaded, baggage shall be restrained IAW established FAA guidelines to prevent baggage from falling when opening the baggage compartment.

1.1.3.3. PILLOWS AND BLANKETS: The contractor shall provide commercial cleaned blankets at the origination and turnaround stations. Pillows shall be replaced with adequate frequency to ensure they are in a clean and serviceable condition.

1.1.3.4. HOT TOWEL SERVICE: On flight segments over 4 hours, the contractor shall provide a moist, heated, cloth towel immediately prior to each hot meal and one hour before landing.

1.1.3.5. IN-FLIGHT ENTERTAINMENT: The contractor shall provide audio and video entertainment system to include complimentary headsets. A sufficient quantity of movies released within the last three years and audio will be made available to passengers throughout each flight segment.

1.1.4. MEAL SERVICE: Contractor shall provide meal and snack service that is equivalent to the dietary/protein standards, quantity, and quality provided to their commercial international economy passengers. When requested by the Contracting Officer’s Representative (COR), the contractor shall provide sample meals/snacks.

1.1.4.1. MEAL SCHEDULE: The contractor shall furnish hot in-flight meals and snacks. The type of meal served should be appropriate for the local time of day being served.

1.1.4.2. MEAL SERVICE EXCEPTION: Required meal service shall be based on the scheduled duration (in hours and minutes) of non-stop mission segments specified below:

• SEGMENT LESS THAN 2+00: No meal or snack required.

• SEGMENT 2+00 to 4+00: One snack.

• SEGMENT 4+01 to 6+00: One hot meal.

• SEGMENT 6+01 to 9+00: One hot meal plus one snack.

• SEGMENT OVER 9+01: Two hot meals

1.1.4.2.1. ELAPSED TIME BETWEEN SERVINGS: No more than six hours shall elapse between servings.

1.1.4.2.2. MEAL SERVICE DURING MISSION DELAYS: In the event of mission delays occurring at originating, enroute, or turnaround stations not in excess of four hours, the contractor may utilize the existing catering aboard the aircraft upon departure, or, in accordance with delay procedures, the passengers may be ground fed during the appropriate meal period.

1.1.4.3. ENTRÉE CHOICES: Passengers shall be offered a minimum of two entrée choices for the breakfast, lunch and dinner meals as well as providing a special meal when one is requested and the request is received from the Passenger Service Agent or government representative at least 24 hours prior to aircraft departure. Where the noon and evening meal are served on the same flight, a different entrée shall be offered for each meal. Beef products from Outside the Continental United States (OCONUS) caterers are prohibited.

1.1.4.4. BEVERAGE SERVICE: Beverages shall be available to passengers throughout each leg of each mission.

On fixed-buy channel missions, except for legs into Kuwait and Al Udeid, full alcoholic beverage service (beer, wine, and mixed drinks) shall be made available to passengers subject to contractors’ normal rules as to age, sobriety, charges, and schedule unless otherwise directed by the Contracting Officer (CO). Alcoholic beverages will not be provided on Contingency, Exercise, or SAAM (expansion) missions unless specified on the task order.

Charges may be made to passengers commensurate with commercial operations for alcoholic beverages.

1.1.4.5. FOOD AND WATER SOURCES: Off-base food and water provided to DoD personnel must be from a trusted and secure vendor and transported on a secure vehicle to the aircraft. Off-base trusted and secure vendor sources can be found at: http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx.

On-base food and water retail sources can be used; however, on-base retail sources must have received an acceptable inspection in accordance with TB MED 530, Tri-Service Food Code, conducted by the installation medical authority

1.1.5. PASSENGER CARE DURING DELAYS: The contractor shall coordinate all aspects of delays to ensure adequate passenger care is provided. Airline representatives shall ensure all passengers are briefed on delay specifics; i.e. quarters, meal, and transportation provided and 24 hour contact information with specific times to either meet their transportation to return to the terminal or time to be present at the terminal for reprocessing.

1.1.5.1. CONTROLLABLE DELAYS: The contractor shall be required to provide the following passenger care to all manifested passengers during all contractor controllable delays: hot meals (if the delay extends over a meal period), billeting and transportation to and from feeding point and billeting.

1.1.5.1.1. OVERNIGHT DELAYS: Overnight billeting will be considered when the delay is more than four hours or a passenger convenience delay is declared. Passenger convenience delays will be declared only by the CO. For extended carrier controllable delays beyond 24 hours, commercial transportation will be considered by the CO for those passengers travel deemed mission critical. When passenger care during delays requires overnight billeting, the contractor shall ensure each delayed, unaccompanied passenger is afforded the opportunity to have a separate room, except for those desiring to share a room. The following times indicate the longest acceptable elapsed time the contractor has to deliver the last passenger to billeting after overnight billeting determinations have been declared and the onsite Government representative has provided a complete list of passengers to receive billeting, and passengers receive their baggage (if applicable):

Number of passengers on aircraft:

1 – 165 2.0 hours 166-375 2.5 hours Over 376 3.0 hours

1.1.5.1.2. LATE BAGGAGE ARRIVAL AND ONWARD TRAVEL CONNECTIONS — CONTRACTOR

NON-REIMBURSABLE: In the event any contract mission is delayed and the mission arrives at passenger’s manifested destination two hours or more after scheduled arrival time, or when passengers receive their baggage after the contract delivery times (see paragraph 1.2.6.1. for instances involving Distinguished Visitor/ Emergency Leave (DV/EL) passengers). Passenger care shall be in accordance with paragraphs 1.1.5.1. Controllable Delays and 1.1.5.1.1. Overnight Delays above, if required. An announcement shall be made informing passengers of the contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation, describe the process and provide all materials necessary for passengers to obtain reimbursement.

1.1.5.2. UNCONTROLLABLE DELAYS: The contractor has no responsibility for care of passengers not yet boarded at originating, enroute, turnaround or return enroute stations during uncontrollable delays. However, if asked by the ACO to care for the manifested passengers on a reimbursable basis, the carrier shall provide the same level of service outlined in para 1.1.5.1. All passengers on-board the aircraft after the aircraft has blocked out (including Space A passengers) are the responsibility of the contractor on a non-reimbursable basis and shall be provided the same level of passenger care as required in paragraph 1.1.5.1. Controllable Delays, as applicable.

When the contractor accepts passengers for surface transportation to an alternate departure airport (i.e.: departing Andrews Air Force Base (AFB), Maryland in lieu of Baltimore-Washington International Airport (IAP)), the contractor shall provide care for the passengers.

1.1.5.2.1. LATE ARRIVAL AND ONWARD TRAVEL CONNECTIONS—CONTRACTOR

REIMBURSABLE: In the event any contract mission is delayed at any point and the mission arrives at http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx passenger’s manifested destination after scheduled arrival time, the CO may require the contractor to care for passengers who are unable to make onward travel connections. Care of passengers shall be limited to billeting and transportation to and from billeting arrangements in accordance with paragraph 1.1.5.1. Controllable Delays.

1.1.6. PASSENGER CARE DURING DIVERSIONS: The contractor shall coordinate all aspects of delays caused by diversions to ensure adequate passenger service is provided.

1.1.6.1. PASSENGER CARE DURING CONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to contractor controllable reasons, the contractor shall care for the passengers awaiting transportation at the over flown station and the passengers who were to be off-loaded at the over flown station until they are delivered at the contractor’s expense to the manifested destination. Passenger care shall be provided in accordance with paragraph 1.1.5. Passenger Care During Delays.

1.1.6.2. PASSENGER CARE DURING UNCONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to uncontrollable reasons, AMC will care for the passengers awaiting pickup at the enroute station. The contractor shall care for passengers on the aircraft who were to be off-loaded at the over flown enroute station until they are delivered at the contractor’s expense to the manifested destination or until such time as the Government provides air transportation. The CO will coordinate with the contractor’s representative and arrange transportation for the delayed passengers as soon as possible. When transportation is available but not used, the passengers become the responsibility of AMC. After obtaining approval from the CO, the contractor may decide to move the over flown passengers by air or ground transportation to the over flown station or care for the passengers until the Government provides air or other transportation. For a turnaround station without any other traffic stops within the turnaround area, the CO may authorize the contractor to provide ground transportation if it will expedite passenger movement from the diversion point to and from the turnaround point.

1.1.7. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION: When passengers are off-loaded short of destination at the direction of the Government, the contractor is not responsible for the care of or further transportation of such passengers.

1.1.8. NO-SHOW PASSENGERS: When passengers are permitted to deplane during ground time while transiting a station and fail to show for departure on time, the contractor is not responsible for passenger care or further transportation. However, the contractor shall take adequate measures to brief passengers on departure time and to attempt to locate missing passengers in the terminal area.

1.1.9. BUMPING PASSENGERS ON NON-STOP SERVICE: The contractor shall provide non-stop service as specified in Section B line items. In the event the ACL must be reduced, for either controllable or uncontrollable reasons to provide non-stop service, the contractor shall move space-required bumped passengers on the next available scheduled service flight. In addition, Space Available passengers already in transit from a previous station and have not reached their final manifested destination will be moved on the next scheduled service flight. Care shall be provided in accordance with paragraph 1.1.5.1., Controllable Delays. In addition, if deemed appropriate by the ACO, the contracted price will be discounted by the percentage of bumped passengers. The discount will be computed in accordance with (IAW) the H-15 BUMPING PASSENGERS ON NON-STOP SERVICE in the contract.

1.1.10. AIRCRAFT LOAD: When an aircraft is overloaded, the contractor shall decide the number of passengers, weight, or articles that shall be carried. The passenger ACL will be reduced with the concurrence of the

ACO.

1.2. BAGGAGE SERVICES – INTERNATIONAL/DOMESTIC: The contractor shall provide baggage services in accordance with commercial standards and as supplemented below:

1.2.1. CHECKED BAGGAGE LIABILITY: Individual contractor liability will be limited to the amounts specified in appropriate tariffs for international liability and in accordance with the Warsaw Convention, if applicable. Any claims over and above these dollar amounts will be filed by the passenger with the appropriate military branch (i.e. Army, Air Force, etc.).

1.2.1.1. ADJUDICATION OF LOST, DAMAGED, PILFERED, AND FOUND CHECKED BAGGAGE OR

DELIVERY CHARGES AND DAMAGE AND PILFERAGE CLAIMS: All claims for lost, damaged, pilfered, and found baggage shall be settled with Government passengers within 60-days of the contractor receiving the case file from the Baggage Service Center (BSC). Contractor shall acknowledge receipt of case files and notify the BSC of final adjudication with the passenger. Contractor shall also provide the BSC with a list of required items needed from the passenger to expedite the final adjudication process for lost, damaged and pilfered baggage.

1.2.1.2. DELIVERY CHARGES INCURRED AS A RESULT OF LOST OR DELAYED BAGGAGE: All delivery charges incurred as a result of lost or delayed baggage shall be paid by the contractor with whom the claim is filed.

1.2.1.3. BAGGAGE SERVICES AT CHANNEL EXTENSION AND NON-AMC LOCATIONS: The baggage service requirements in para 1.2. BAGGAGE SERVICES also apply to Channel Extension and non-AMC locations.

In addition, if the contractor is unable to identify the owner and an address for forwarding found or unclaimed baggage, the contractor shall contact the BSC at 1-800-851-5761 for assistance in determining the correct location to forward the baggage. The contractor is responsible for safe storage of baggage pending disposition.

1.2.2. PETS: Pets (cats and dogs only) shall be carried on PE service in the pressurized baggage compartment of the aircraft. The contractor and the CO will mutually agree upon the number of pets/weight to be moved in the aircraft’s pressurized baggage compartments/in cabin according to aircraft type. Mutually agreed upon pet spaces/weight will not be exceeded. Contractor shall not accept the pet for shipment when the weight of the pet carrier and enclosed pet(s) exceeds 150 pounds. Pets shall be accepted for carriage at the owner’s risk and subject to the requirements of the contractor. The contractor shall make every effort to ensure the safe passage of pets in accordance with AMC Instruction (AMCI) 24-101, Volume 14. The contractor shall ensure pets will be loaded last and are properly secured prior to departure.

1.2.2.1. LIABILITY FOR PETS: If the contractor is unable to move pre-booked pets because of a controllable delay or equipment malfunction, the contractor shall assume liability for all billeting and subsistence for care of passengers and pets.

1.2.2.2. IN-CABIN PET LIMITATIONS: The Government requires the capability to accommodate three in-cabin pets on each flight, excluding service animals.

1.2.3. SERVICE ANIMALS: The contractor shall transport animals trained to assist physically impaired passengers according to DoD guidelines.

1.2.4. MILITARY WORKING DOGS: The Contractor shall transport military working dogs. The military working dogs shall be carried in accordance with FAA regulations. Military working dogs must be accompanied by a handler. Military working dogs are always manifested as cargo and moved in the cargo compartment of the aircraft with the exception of mission critical requirements and concurrence of the carrier. This should be approved on a case by case basis due to safety concerns. For channel missions (Patriot Express) military working dogs are not authorized in the cabin.

1.2.5. NONCOMBATANT EVACUATION OPERATION (NEO) MISSIONS: For the purpose of noncombatant or other evacuation operations, the contractor shall respond to the operation director’s requirement to transport dependent family members and their pets to a designated safe haven. During NEO missions, pets will take priority over personal baggage movement in the cargo areas and may be in large numbers commensurate to the number of passengers and families. To maximize the cargo area, any number of pets can be transported in the passenger cabin in a United States Department of Agriculture (USDA) approved pet carrier that will fit under the seat. Larger pets will be presented in an approved pet carrier and transported in the aircraft’s pressurized baggage compartments.

1.2.6. BAGGAGE OFF-LOAD TIMES: The contractor shall ensure that their ground handlers’ meet the baggage off-load times identified below at Gateway/Channel locations.

1.2.6.1. DISTINGUISHED VISITOR (DV) AND EMERGENCY LEAVE (EL) BAGGAGE: DV/EL baggage shall be treated as priority baggage and made available for pick up not later than 20 minutes after aircraft block time.

The contractor’s onsite representative is responsible to coordinate with the Government load team or their subcontractor to ensure DV and EL baggage is clearly marked with DV/EL tags and loaded in the contractor’s required positions to facilitate compliance.

1.2.6.2. FIRST BAGGAGE PIECE (CONTAINERIZED): The first piece of containerized baggage shall be on the arrival carousel not later than 20 minutes after aircraft block, with the last piece arriving at:

Number of Passengers on Aircraft Time 1 – 165 1 hour after block in

166 – 375 1 hour 30 minutes after block in 376 & over 2 hours after block in

1.2.6.3. FIRST BAGGAGE PIECE (FLOOR LOADED): The first piece of floor-loaded baggage shall be on the arrival carousel not later than 20 minutes after block time, with the last piece arriving at:

Number of Passengers on Aircraft Time 1 – 165 1 hour after block in

166 – 375 1 hour 45 minutes after block in 376 & over 2 hours 15 minutes after block in

1.2.6.4. PET ARRIVAL TIMES: Pets shall be available for pickup not later than 30 minutes after aircraft block time.

1.2.6.5. REBOARDING BAGGAGE: After Customs clearance, contractor shall re-check and re-board checked baggage for in-transit passengers getting back on AMC missions.

1.3. CATEGORY B (CAT B) CARGO SERVICE – INTERNATIONAL: The commercial contract representative/loadmaster retains ultimate responsibility for safe cargo loading operations including overseeing safe load team operations, spotting MHE adjacent to aircraft and ensuring cargo is loaded and secured IAW Federal Aviation Regulations (FARs) and/or PWS. Cargo and baggage may include hazardous material Classes 1 through 9 as defined in the IATA Dangerous Goods Regulation.

1.3.1. PACKAGING AND MARKING OF CARGO: The Government or vendor will properly pack cargo offered for air movement to prevent damage of cargo, person, or property during the flight. Shipments of material identified by the DOT as regulated must be packaged, marked and labeled in accordance with applicable FAA, IATA, and DOT regulations. If a shipment needs to be disassembled by the contractor, the contractor shall completely reassemble the shipment in its original configuration before delivery.

1.3.2. UNAUTHORIZED RESTRICTIONS: Prior to positioning the aircraft for flight, all unauthorized restrictions to cube shall be removed from the cargo compartment. As applicable, aircraft must be equipped with cargo sill guards when on-loading or off-loading cargo.

1.3.3. CARGO MISSIONS ON-LOADING: Not less than ten hours prior to aircraft departure, the Government will provide information on all types of cargo (i.e.: Palletized cargo, Outsized cargo, Oversized cargo, Rolling stock and Hazardous). All cargo loads will include the weight of the cargo and pallet combined when applicable. The contractor’s representative or pilot in command shall provide the AMC traffic representative the planned load breakdown (aircraft capability) for each trip. This information shall be provided eight hours prior to scheduled departure for all commercial aircraft. The contractor shall use the local station load planning form or contractor’s form, which shall include the following data: trip number and date; type aircraft; palletized and non-palletized cargo; ACL in pounds this segment; ACL in pounds critical segment; cube allowable in main compartment and belly compartments and compartment breakdown, including weight in pounds and cubic feet to assure a weight balance center of gravity within aircraft limitation. The contractor shall sign the local station compartment breakdown indicating approval of load breakdown. For special cargo loads requiring 48 hour per-coordination from the air terminal, the contractor representative shall provide the AMC traffic representative with adjusted pallet positions available when additional tie-down reduces aircraft floor space (i.e. pallet positions). This information must be passed from the contractor to the AMC traffic representative 24 hours prior to scheduled aircraft departure, the AMC traffic representative will advise the contractor of all types of cargo to be shipped not less than ten hours prior to departure; and, the contractor will provide the load sequence to the AMC traffic representative not less than eight hours prior to departure.

1.3.4. WEIGHT AND BALANCE: The contractor shall be responsible for weight and balance of the cargo loading and shall make a visual check of cargo load and, if required, indicate approval of loading by signing the station compartment breakdown.

1.3.5. AIRCRAFT LOADING: The Government will be responsible for the accuracy of the weights entered on the form by the loading supervisor. The Government will load the aircraft according to the contractor provided planned load breakdown. The Government representative will furnish the contractor personnel with flight manifests listing the cargo to be moved. The Government will provide shoring as required.

1.3.6. DOOR TO DOOR SERVICES: Carriers are to provide full plane load door to door, port to door or door to port services that may include trucking, storage, packing, palletization or additional services as described. Door to Door Services (Section H-26), if applicable, will be specified at the task order level.

1.3.7. BLUE BARK: Cargo accompanied by a BLUE BARK passenger at the commercial facility normally is accepted from the Government at planeside and delivered to the Government at planeside, unless directed by special contract provisions requiring pickup and delivery at a particular location.

1.3.8. FUEL ON-LOAD: The contractor shall compute estimated fuel on-load when the government provides the information on cargo available for movement, reference paragraph 1.3.3. The contractor shall request an actual fuel on- load as soon as practicable after the planned load breakdown is provided to the government for each mission.

1.3.9. MECHANIZED LOADING: Aircraft shall be equipped with mechanized roller systems and rail systems that are fully compatible with 463L configured pallets and equipment.

1.3.9.1. ADDITIONAL TIE DOWN EQUIPMENT: When additional tie down equipment is necessary to secure the loaded pallet to the aircraft, and prior coordination is made, the contractor shall furnish it. The contractor shall provide sufficient quantities of tie down equipment for separate tie down of heavy items such as engines or other types of cargo that must be secured separately.

1.3.10. HAND LOADING: When aircraft requires hand loading, the contractor shall ensure the aircraft is loaded in accordance with FAA requirements.