16_TOP_21_Attachment_L-6,_TRICARE_Select_Call_Volume_9-26.pdf

This document contains a federal contract opportunity solicitation for the TRICARE Overseas Program (TOP) 2021. The solicitation seeks proposals for an indefinite delivery/indefinite quantity contract to provide a range of administrative health care support services for TRICARE-eligible beneficiaries residing outside the United States. Required services include developing provider networks, referral management, eligibility verification, medical evacuations, records translation, customer service/call center support, beneficiary/provider education, claims processing, and medical management. The period of performance is one year for transition-in followed by seven one-year option periods, with a potential six-month extension, for a total allowable performance period of up to eight years and six months. Proposals are due by October 31, 2019. The solicitation is issued by the Defense Health Agency and provides historical call volume data for the TRICARE Select program from January 2018 to March 2019 to assist offerors.