FINAL RFP HSTS05-08-R-OSO900.pdf

Transportation Security Administration Page 1 of 78 September 8, 2008

Transportation Security Administration

Specialized Security Training

Request for Proposal

RFP No. HSTS05-08-R-OSO900

09/08/2008

Transportation Security Administration Office of Acquisition 601 South 12th Street Arlington, VA 22202

Transportation Security Administration Page 2 of 78 September 8, 2008

Table of Contents

SECTION A – STANDARD FORM 1449 - CONTINUATION OF SF 1449

A.1 Definitions A.2 Acronyms

SECTION B - SCHEDULE

B.1 Contract Line Items, Descriptions and Ceilings B.2 Contract Minimum/Maximum

SECTION C – GENERAL IDIQ CONTRACT SCOPE

C.1 Type of Contract C.2 Contract Coverage C.3 Background C.4 Contract Objective C.5 Scope C.6 Deliverables C.7 Personnel Qualifications Requirements C.8 Geographic Coverage (Delivery Area) C.9 Transportation Security Administration C.10 All DHS Component Agency’s Special Contract Requirements C.11 TSA Special Contract Requirements

SECTION D – PACKING, PACKAGING, AND MARKING

D.1 Packaging, Packing, and Marking

SECTION E - INSPECTION AND ACCEPTANCE

E.1 Inspection and Acceptance

SECTION F - DELIVERY

F.1 Delivery Requirements F.2 Delivery Schedules/Deliverables F.3 Delivery Information for Basic IDIQ

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 Authorized Users G.2 Contracting and Administration Authority G.3 Contract Management G.4 Ordering Procedures G.5 Task Orders G.6 Invoice Instructions for All DHS Component Agencies

G.7 Reimbursement for Official Travel G.8 Contractor Justification for Other Direct Costs (ODCs) G.9 Submission of Invoices Instructions for TSA Task Orders

SECTION I – CONTRACT CLAUSES, TERMS, AND CONDITIONS

I.1 FAR 52.252-2 Clauses Incorporated By Reference (FEB 1998)

I.2 Homeland Security Acquisition Regulation (HSAR) Clauses Incorporated By Reference I.3 Applicable FAR Clauses Included in Full Text

I.4 Applicable HSAR Clauses Included in Full Text

SECTION J – CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

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J.1 Contract Documents J.2 Other Applicable Information J.3 Reading Room J.4 Supporting Documentation

SECTION L - PROPOSAL PREPARATION INSTRUCTIONS

L.1 FAR 52.252-1 Solicitation Provisions Incorporated By Reference (FEB 1998) L.2 HSAR Solicitation Provisions Incorporated by Reference L.3 Applicable FAR Provisions Included in Full Text

L.4 Applicable HSAR Provisions Included in Full Text L.5 General Proposal Preparation Instructions

L.6 Request for Clarification L.7 Proposal Submission Requirements L.8 Oral Presentations L.9 Subcontracting Plan L.10 Submission of Proposals L.11 Paper Submission of Proposals L.12 Electronic Submission of Proposals

SECTION M – EVALUATION METHODOLOGY

M.1 52.212-2 Evaluation—Commercial Items (Jan 1999) M.2 Evaluation Methodology M.3 Adjectival Ratings M.4 FAR 52.222-46 Evaluation of Compensation for Professional Employees (FEB 1993)

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE 4 of 78

Offeror to complete blocks 12, 17, 23, 24, & 30 Excluding Attachments

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

HSTS05-08-R-OSO900 09/08/2008

7. FOR SOLICITATION

A. NAME B. TELEPHONE (No Collect Calls) 8. OFFER DUE DATE/

LOCAL TIME (EST)

INFORMATION CALL Office of Acquisition soad@dhs.gov 10/23/2008 / 3:00pm local time (Washington D.C.)

9. ISSUED BY CODE 10. THIS ACQUISITION IS 11. DELIVERY FOR FOB

DESTINATION UNLESS

12. DISCOUNT TERMS

DEPARTMENT OF HOMELAND SECURITY ⌧ UNRESTRICTED BLOCK IS MARKED

� SEE SCHEDULE

TRANSPORTATION SECURITY ADMINISTRATION SET-ASIDE: 100% FOR � 13a. THIS CONTRACT IS A RATED ORDER

OFFICE OF ACQUISITION SMALL BUSINESS UNDER DPAS (15 CFR 700)

601 SOUTH 12TH STREET � SMALL DISADV. BUSINSESS 13b. RATING

ARLINGTON, VA 22202 � 8(A)

NAICS: 611710 14. METHOD OF SOLICITATION

SIZE STANDARD: $6.5 M � RFQ � IFB ⌧RFP

15. DELIVER TO: CODE 16. ADMINSTERED BY CODE

DEPARTMENT OF HOMELAND SECURITY

TO BE SPECIFIED ON INDIVIDUAL ORDERS TRANSPORTATION SECURITY ADMINISTRATION

OFFICE OF ACQUISITION

601 SOUTH 12TH STREET

ARLINGTON, VA 22202

17a. CONTRACTOR/OFFEROR CODE FACILITY 18a. PAYMENT WILL BE MADE BY CODE

TO BE SPECIFIED ON INDIVIDUAL ORDERS

TELEPHONE: 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED:

� 17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER � SEE ADDENDUM

19.

ITEM NO,

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

See Schedule

(Attach Continuation Sheet as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt.Use Only)

TO BE SPECIFIED ON INDICIDUAL ORDERS Ceiling $700,000,000 NTE

⌧27a. SOLICITATIONS INCORPORATE BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ⌧ ARE � ARE NOT ATTACHED.

� 27b. CONTRACTS/PURCHASE ORDERS INCORPORATE BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA � ARE � ARE NOT ATTACHED.

28.

CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 1 COPIES TO ISSUING

OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS

SPECIFIED HEREIN.

29.

AWARD OF CONTRACT: REFERENCE OFFER DATED .

YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR

CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER 31c. DATE SIGNED

Robert Celeste

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (Rev 4/2002) PREVIOUS EDITION NOT USABLE Prescribed by GSA – FAR 53.212

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RFP No. HSTS05-08-R-OSO900 Section A - Standard 1449 – Continuation of SF 1449

SECTION A – STANDARD FORM 1449 –

CONTINUATION OF SF 1449

A.1 Definitions

A. Security Workforce: For the purposes of this contract, Security Workforce includes, but is not limited to the following:

• Transportation Security Officer

(TSO)

• Lead Transportation Security Officer (LTSO)

• Supervisory Transportation Security Officer (STSO)

• Senior Training Instructor (STI)

• Bomb Appraisal Officer (BAO)

• Behavior Detection Officers (BDO)

• Travel Document Checker (TDC)

• Federal Security Director (FSD)

• Assistant Federal Security Director

(AFSD)

• Law Enforcement Officers (LEO)

• Federal Air Marshals (FAMs)

• Federal Flight Deck Officers (FFDO)

• Explosive Detection Canine Teams

• Transportation Security Managers

(TSMs)

• Transportation Security Inspectors

(TSIs) – Aviation, Cargo, Mass Transit

• Contractor with Screening Partnership

Program

• U.S. Customs and Border Protection’s

Border Patrol agents

• Immigration Customs and Enforcement

(ICE) Inspector

• ICE Police Officer

• ICE Immigration Enforcement Agent

B. Specialized Security Training (SST): For the purposes of this contract, SST includes but is not limited to the following:

• Screening

• Bomb Appraisal

• Advanced Interviewing Techniques

• Behavioral Detection

• Physical Security

• Fraudulent Document Recognition

• Detecting Deceptive Behavior

• Surveillance Detection

• Weapons Qualification

• Screening Passengers by

Observation Techniques (SPOT)

• Identification Verification

• Basic Transportation Security

Officer Training

• Transportation Security Officer On-the-Job Training

• On Screen Alarm Resolution Protocol (OSARP)

• Train-the-Trainer (T3)

• Other related federal law enforcement and security training

• Emerging Technologies

• Regulatory

• Recurrent

• Cross Training

• Checkpoint Evolution

• Management Technical Training

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A.2 Acronyms

AFSD Assistant Federal Security Director AT Advanced Technology X-Ray System ATO Authority To Operate ATSA Aviation and Transportation Security Act BAO Bomb Appraisal Officer BDO Behavior Detection Officer BLS Bottled Liquids Scanner BOE Basis of Estimates BST Basic Screener Training C&A Certification and Accreditation CBT Computer Based Training CFR Code of Federal Regulations CIO Chief Information Officer CLIN Contract Line Item Number CONUS Continental United States COTR Contracting Officer’s Technical Representative COTS Commercial Off-the-Shelf CPR Cost Performance Reports CSSC Customer Service Support Center CTI Combined Threat Image DAA Designated Accrediting Authority DHS Department of Homeland Security DHS RMS DHS Risk Management System ECP Engineering Change Process EDS Explosives Detection System EPA Environmental Protection Administration ETD Explosives Trace Detection ETP Explosives Trace Portal FAA Federal Aviation Administration FAA ODRA FAA Office of Dispute Resolution for Acquisition FAM Federal Air Marshal FAR Federal Acquisition Regulation FFDO Federal Flight Deck Officer FFP Firm Fixed Price FinCen U.S. Coast Guard Finance Center FIPS Federal Information Processing Standards FISMA Federal Information Security Management Act FSD Federal Security Director FTI Fictional Threat Image FTR Federal Travel Regulation

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GAO Government Accountability Office GFE Government Furnished Equipment GFI Government Furnished Information GFP Government Furnished Property GUI Graphical User Interface HHMD Hand Held Metal Detector IDC Image Development Center IDIQ Indefinite-Delivery, Indefinite-Quantity IED Improvised Explosives Device IIT Image Interpretation Test IMA Image Mastery Assessment IMT Image Mastery Test INFOSEC Information Security IPT Integrated Product Team ISSO Information Systems Security Officer IST Integrated Services Telephone IT Information Technology LEO Law Enforcement Officer LMS Learning Management System MBS Modular Bomb Set NAICS North American Industry Classification System NDA Non-Disclosure Agreement NEDCP National Explosives Detection Canine Program NHTP New Hire Training Program NIST National Institute of Standards and Technology ODC Other Direct Cost OEM Original Equipment Manufacturer OJT On-the-Job Training OLC Online Learning Center OLE Office of Law Enforcement OMB Office of Management and Budget ORCA Online Representations and Certifications Application OSARP On Screen Alarm Resolution Protocol OSHA Occupational Safety and Health Administration OSO Office of Security Operations OTT Operational and Technical Training PBSC Performance Based Service Contract PCII Protected Critical Infrastructure Information PERSEC Personnel Security Division (of the TSA Office of Security) PII Personally Identifiable Information PMR Program Management Review PPA Pollution Prevention Act PWS Performance Work Statement

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QA Quality Assurance QASP Quality Assurance and Surveillance Plan RFD Request for Deviation RFP Request for Proposal RTIU Recurrent Training Interim Update SCA Service Contract Act SME Subject Matter Expert SOO Statement of Objectives SOP Standard Operating Procedures SOW Statement of Work SPOT Screening Passengers by Observation Technique SSI Sensitive Security Information SSP System Security Plan SST Specialized Security Training STI Security Training Instructor T3 Train-the-Trainer TAI TSA-Approved Instructor TC Training Coordinator TCU Training Curriculum Update TDC Travel Document Checker TEServ TSA’s Travel Expense Management Service TIL Threat Image Library TIN Taxpayer Identification Number TIP Threat Image Projection T&M Time & Materials TO Task Order TRC Training Resource Center TRX TIP Ready X-Ray TSE Transportation Security Equipment TSC Training Support Center TSI Transportation Security Inspector TSO Transportation Security Officer TSOC TSA Security Operations Center TSWG Technical Support Working Group USC United States Code WBI Whole Body Imager WBS Work Breakdown Structure WBT Web Based Training WTMD Walk Through Metal Detector

(End of Section A)

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RFP No. HSTS05-08-R-OSO900 Section B - Schedule

SECTION B – SCHEDULE

B.1 Contract Line Items, Descriptions and Ceilings

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 140,000,000 US Dollars $1.00 $140,000,000.00 Base Year

The Contractor shall provide Specialized Security Training services in accordance with the General Scope contained in Section C. Individual Task Orders will be issued in accordance with the terms and conditions stated in Section G.4 “Ordering Procedures” and in Section G.5 “Task Orders.” All services provided under this contract will be firm-fixed price, time and materials, or labor-hour. To the maximum extent practicable, orders under this contract will be on a firm-fixed-price and should also include any travel costs or other direct charges related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel Regulations. Firm fixed price task orders will be issued using the firm fixed prices specified in Attachment 11 for specific tasks, or will be based on the fixed labor rates specified in Attachment 10, which are fully burdened labor rates. Task orders not capable of being firm fixed priced, will be issued on a time and materials, or labor basis, using the fixed labor rates specified in Attachment 10.

NET AMT NTE/ EST

$140,000,000.00

1001 140,000,000 US Dollars $1.00 $140,000,000.00 Option Option Year One

The Contractor shall provide Specialized Security Training services in accordance with the General Scope contained in Section C. Individual Task Orders will be issued in accordance with the terms and conditions stated in Section G.4 “Ordering Procedures” and in Section G.5 “Task Orders.” All services provided under this contract will be firm-fixed price, time and materials, or labor-hour. To the maximum extent practicable, orders under this contract will be on a firm-fixed-price and should also include any travel costs or other direct charges related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel Regulations. Firm fixed price task orders will be issued using the firm fixed prices specified in Attachment 11 for specific tasks, or will be based on the fixed labor rates specified in Attachment 10, which are fully burdened labor rates. Task

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2001 140,000,000 US Dollars $1.00 $140,000,000.00 Option Option Year Two

The Contractor shall provide Specialized Security Training services in accordance with the General Scope contained in Section C. Individual Task Orders will be issued in accordance with the terms and conditions stated in Section G.4 “Ordering Procedures” and in Section G.5 “Task Orders.” All services provided under this contract will be firm-fixed price, time and materials, or labor-hour. To the maximum extent practicable, orders under this contract will be on a firm-fixed-price and should also include any travel costs or other direct charges related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel Regulations. Firm fixed price task orders will be issued using the firm fixed prices specified in Attachment 11 for specific tasks, or will be based on the fixed labor rates specified in Attachment 10, which are fully burdened labor rates. Task

3001 140,000,000 US Dollars $1.00 $140,000,000.00 Option Option Year Three

The Contractor shall provide Specialized Security Training services in accordance with the General Scope contained in Section C. Individual Task Orders will be issued in accordance with the terms and conditions stated in Section G.4 “Ordering Procedures” and in Section G.5 “Task Orders.” All services provided under this contract will be firm-fixed price, time and materials, or labor-hour. To the maximum extent practicable, orders under this contract will be on a firm-fixed-price and should also include any travel costs or other direct charges related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel Regulations. Firm fixed price task orders will be issued using the firm fixed prices specified in Attachment 11 for specific tasks, or will be based on the fixed labor rates specified in Attachment 10, which are fully burdened labor rates. Task

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4001 140,000,000 US Dollars $1.00 $140,000,000.00 Option Option Year Four

The Contractor shall provide Specialized Security Training services in accordance with the General Scope contained in Section C. Individual Task Orders will be issued in accordance with the terms and conditions stated in Section G.4 “Ordering Procedures” and in Section G.5 “Task Orders.” All services provided under this contract will be firm-fixed price, time and materials, or labor-hour. To the maximum extent practicable, orders under this contract will be on a firm-fixed-price and should also include any travel costs or other direct charges related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel Regulations. Firm fixed price task orders will be issued using the firm fixed prices specified in Attachment 11 for specific tasks, or will be based on the fixed labor rates specified in Attachment 10, which are fully burdened labor rates. Task

B.2 Contract Minimum/Maximum

(a) The Government intends to award a single contract but reserves the right to make multiple awards or to not make an award if deemed to be in the best interest of the Government. The minimum guarantee for the contract will be ten million dollars ($10,000,000) over the entire contract term/period.

(b) The specific products and quantities will be identified on each Task Order issued under the base contract.

(c) The exercise of an option does not re-establish the contract minimum.

(d) A combined maximum ceiling of seven hundred million dollars ($700,000,000) is established as the cumulative total of all orders in total, including all option years.

(End of Section B)

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RFP No. HSTS05-08-R-OSO900 Section C - General IDIQ Contract Scope

SECTION C – GENERAL IDIQ CONTRACT SCOPE

C.1 Type of Contract

The Transportation Security Administration (TSA) intends with this solicitation to award a single, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract that will be available to all Department of Homeland Security (DHS) component agencies.

C.2 Contract Coverage

The purpose of this Department-wide, IDIQ contract is to provide the DHS with the ability to purchase a full array of Specialized Security Training services. Specialized Security Training (SST) services will include: program management and systems integration; curriculum analysis, design, development, and maintenance; curriculum delivery/instruction; evaluation of curriculum; program operations and logistical support; training aids development and maintenance; distributed learning/communications network support; schoolhouse management support; and transition services.

C.3 Background

In order to bring multiple agencies with domestic security missions under a single federal department the Congress passed the Homeland Security Act of 2002. That Act established the Department of Homeland Security (DHS). The DHS mission is to prevent and deter terrorist attacks and protect against and respond to threats and hazards to the nation and to ensure safe and secure borders, welcome lawful immigrants and visitors, and promote the free-flow of commerce. The following is a list of each Component Agency and their mission:

The Directorate for National Protection and Programs works to advance the Department's risk-reduction mission. Reducing risk requires an integrated approach that encompasses both physical and virtual threats and their associated human elements.

The Directorate for Science and Technology is the primary research and development arm of the Department. It provides federal, state and local officials with the technology and capabilities to protect the homeland.

The Directorate for Management is responsible for Department budgets and appropriations, expenditure of funds, accounting and finance, procurement; human resources, information technology systems, facilities and equipment, and the identification and tracking of performance measurements.

The Office of Policy is the primary policy formulation and coordination component for the Department of Homeland Security. It provides a centralized, coordinated focus to the development of Department-wide, long-range planning to protect the United States.

The Office of Health Affairs coordinates all medical activities of the Department of Homeland Security to ensure appropriate preparation for and response to incidents having medical significance.

The Office of Intelligence and Analysis is responsible for using information and intelligence from multiple sources to identify and assess current and future threats to the United States.

The Office of Operations Coordination is responsible for monitoring the security of the United States on a daily basis and coordinating activities within the Department and with governors, Homeland Security Advisors, law enforcement partners, and critical infrastructure operators in all 50 states and more than 50 major urban areas nationwide.

The Federal Law Enforcement Training Center provides career-long training to law enforcement professionals to help them fulfill their responsibilities safely and proficiently.

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The Domestic Nuclear Detection Office works to enhance the nuclear detection efforts of federal, state, territorial, tribal, and local governments, and the private sector and to ensure a coordinated response to such threats.

The Transportation Security Administration (TSA) protects the nation's transportation systems to ensure freedom of movement for people and commerce.

United States Customs and Border Protection (CBP) is responsible for protecting our nation’s borders in order to prevent terrorists and terrorist weapons from entering the United States, while facilitating the flow of legitimate trade and travel.

United States Citizenship and Immigration Services is responsible for the administration of immigration and naturalization adjudication functions and establishing immigration services policies and priorities.

United States Immigration and Customs Enforcement (ICE), the largest investigative arm of the Department of Homeland Security, is responsible for identifying and shutting down vulnerabilities in the nation’s border, economic, transportation and infrastructure security.

The United States Coast Guard protects the public, the environment, and U.S. economic interests—in the nation’s ports and waterways, along the coast, on international waters, or in any maritime region as required to support national security.

The Federal Emergency Management Agency (FEMA) prepares the nation for hazards, manages Federal response and recovery efforts following any national incident, and administers the National Flood Insurance Program.

The United States Secret Service protects the President and other high-level officials and investigates counterfeiting and other financial crimes, including financial institution fraud, identity theft, computer fraud; and computer-based attacks on our nation’s financial, banking, and telecommunications infrastructure.

A fundamental principle of the SST program is to fully engage the workforce both in the classroom and on the job by the use of an interactive learning environment. This means using simulations and action learning techniques and employing new learning products in resident courses and distributed learning.

With the right learning architecture and infrastructure, this workforce will be able to know and/or access everything about their jobs and have all learning assets and resources at each trainee’s fingertips.

With the rapid pace of change and implementation of new concepts, demographic challenges, and enabling technologies, the Government constantly seeks to improve ways to help the Security Workforce be successful on the job with the right knowledge and skills delivered at the point of need. Therefore, acquiring and using emerging technologies to deliver training is important to the success of the DHS mission.

Today’s challenge is to make our security regime as flexible, dynamic, and adaptable as the threats we face. Thus, the requirement for security training must be synchronized with emerging technology.

Preparing for future training requirements commands a shift in current processes; to think differently and develop new capabilities and tools that can anticipate risks and vulnerabilities and adapt quickly to our challenges and circumstances.

C.4 Contract Objective

The overall objective of this contract is to provide SST to geographically dispersed Security Workforce.

The contractor shall provide a wide variety of security training options that shall meet the current and future needs of DHS.

The contractor shall respond quickly to the Government’s needs in a dynamic and evolving environment.

The Government seeks to obtain and continually update curriculum content and various training delivery

Transportation Security Administration Page 13 of 78 September 8, 2008 http://www.dhs.gov/xabout/structure/editorial_0766.shtm http://www.tsa.gov/ http://www.cbp.gov/ http://www.uscis.gov/ http://www.ice.gov/ http://www.uscg.mil/ http://www.fema.gov/ http://www.secretservice.gov/ methodologies to a large Security Workforce. The contractor shall provide a variety of non-traditional and informal learning tools to the Security Workforce.

C.5 Scope

The contractor shall perform a full array of SST services to accommodate a diverse employee population, i.e. varying in experience level, specialization, and staffing level. After contract award, the contractor shall perform requirements as defined in written task orders (TO). See Ordering Procedures in Section G.

Overall, the contractor shall provide support for the employee training lifecycle program. Specifically, the Contractor support shall be comprised of one or more of the following task areas:

A. Program Management and Systems Integration;

B. Curriculum Analysis, Design, Development and Maintenance;

C. Curriculum Delivery/Instruction;

D. Evaluation of Curriculum;

E. Program Operations and Logistical Support;

F. Training Aids Development and Maintenance G. Distributed Learning/ Communications Network Support;

H. Schoolhouse Management Support; and I. Transition Services.

A. Program Management and Systems Integration: The contractor shall apply industry standard

Program Management approaches, practices and techniques in the planning and execution of activities to satisfy all task orders awarded under this contract. Those approaches, practices and techniques will address, at a minimum, the areas set forth below, to ensure sound and effective management.

Program and Project Planning and Control;

Oversight and Integration;

Quality Assurance;

Configuration Management;

Risk Management;

Security Management (Personnel, Data and Facility);

Contract and Subcontract Management;

Financial Management;

Program Management Support;

Information Technology and Data Management;

Program Operations and Logistics Support Management;

Personnel Management; and Records Management.

The contractor shall integrate management activities among subordinate elements and with Government counterparts, in a cohesive management system, which ensures that all subsystems function effectively together to meet the Government Agency program goals.

B. Curriculum Analysis, Design, Development and Maintenance: Contractor shall analyze, design, and develop a Specialized Security Training curriculum that is based upon industry best practices that utilizes and incorporates the appropriate Government standard operating procedures. The Contractor shall design and develop new and innovative training solutions that will produce high performance and participant motivation to sustain growth and ongoing performance improvement. Curriculum Analysis, Design and Development includes the creation

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policy changes; emerging threats; technology insertion for screening equipment and training methodology; performance assessment results; integration of digital images; and lessons learned.

Curriculum Analysis, Design, and Development efforts include the following training methods/strategies:

Instructor-led;

Web Based Training (WBT);

Computer Based Training (CBT);

Video/DVD;

Broadcast/Satellite Communication;

Blended Approach;

Facilitation/Coaching;

Practical Skills Demonstrations;

On-the-Job Training (OJT);

Computer Off-the-Shelf (COTS);

Software Shadow/Co-Teach;

Train-the-Trainer (T3);

Job Aids/Kits and Images;

Security Training Kits and Boards;

Simulation; and Pilots and/or Operational Tryouts.

The Contractor shall maintain and catalog all SST curriculums. The contractor shall conduct ongoing efforts to ensure that course curriculum is current and accurate. Any deficiency noted as a result of an evaluation or surveillance may require an integrated change to affected curriculum or training.

C. Curriculum Delivery/Instruction: The Contractor shall provide Instructors to deliver curriculum for Specialized Security Training to the Security Workforce. The Contractor shall utilize industry best practices and innovative solutions to deliver training.

D. Evaluation of Curriculum: The contractor shall follow industry best practices using the four levels of Donald Kirkpatrick’s evaluation model that will allow for critical assessments of curriculum effectiveness. Results of the evaluation should be integrated into the analysis, design, development, and delivery of curriculum.

E. Program Operations and Logistical Support: The contractor shall provide an integrated approach to effectively support program operations and logistics for each individual TO awarded under this contract, for example:

Planning Activities;

Scheduling Activities;

Personnel Deployment;

Data Management and Reporting;

Logistics;

Call Center and Customer Service Activities and Tools;

Property Distribution, Storage, Maintenance, Purchase and Management;

Providing Facilities (Classified and Unclassified) (Attachment 9); and Facility Management.

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F. Training Aids Development and Maintenance: The contractor shall provide analytical, technical, operational, diagnostic, program management, and program operations support to the Threat Image Projection (TIP) program for various screening equipment with imaging capabilities to maximize TSA’s image interpretation performance. The contractor shall develop, manufacture and deliver threat training kits and training aids to assist in the identification of prohibited items, explosives, and other deadly or dangerous articles. Contractor shall provide training aids development and maintenance support in the areas of:

Program Operations and Logistical Support;

Program Management and Systems Integration;

Curriculum Analysis, Design, Development, Delivery/Instruction and Maintenance;

Simulation Software;

Image Development;

Image Library;

Weapons Training Kit;

Modular Bomb Set Training Kit;

TSWG Explosives Simulant Training Kit;

Liquid Explosives Training Kit; and Improvised Explosives Device Display Board.

G. Distributed Learning/Communications Network Support: Distributed learning is an instructional model that allows instructor, students, and content to be located in different, non-centralized locations so that instruction and learning occur independent of time and place. The distributed learning model can be used in combination with traditional classroom-based courses, with traditional distance learning courses, or it can be used to create wholly virtual classrooms.

The contractor shall deliver training and provide support using various communications network capabilities (i.e. satellite or broadband). Distributed Learning solutions include live, tape-delayed, and/or on-demand video programming to nationwide audiences. Contractor shall provide support in the areas of:

Curriculum Delivery/Instruction;

Evaluation of Curriculum;

Program Operations and Logistical Support; and Program Management and Systems Integration.

H. Schoolhouse Management Support: The contractor shall provide support and management for Schoolhouse training. Contractor shall provide management support in the areas of:

Facility Management Support/ Services;

Curriculum Delivery/Instruction;

Evaluation of Curriculum;

Program Operations and Logistical Support; and Program Management and Systems Integration.

I. Transition Services: The contractor shall provide phase-in and phase-out services for all task areas with no break in service.

C.6 Deliverables

The following types of deliverables shall be provided in accordance with specific requirements of issued Task Orders:

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• Curriculum • Monthly Progress/ Status/Activity Report • Evaluation of Curriculum

• Weekly Status Reports • Student Materials/Instructor Guides/ Tests

• Research Survey Report • Design Schedules/Content Outlines/

Design Guides • Briefings

• Storyboards/Shot List • Analytical Baseline

• Transition Plan • Study Plan

• System Security Plan • Interim Reports

• Security Program Plan • Final Reports

• Project Plan • Quarterly Program Management

Reviews (PMRs) • Organizational Charts

• Program Management Plan • Concept of Operations

• Quality Assurance Plan • Curriculum Library Report

• Staffing Plan • Training Plan

• Data Management Plan • Training Management Plan

• Resources/Facilities Plan (i.e., Crisis

Management Plan)

• Privacy Impact Assessment

• Job Task Analysis

• Risk Management Plan • Training Aids

• Monthly Cost Performance Reports

(CPRs)

• Equipment Inventory

• Program/Project Schedule

• Data inventory list

C.7 Personnel Qualifications Requirements

The Labor Category List (Attachment 1) provides a list of the types of labor categories, responsibilities, minimum education requirements, and minimum experience requirements that shall be provided in accordance with the specific requirements of issued Task Orders.

C.8 Geographic Coverage (Delivery Area)

United States to include all Commonwealths and Territories (Puerto Rico, The Northern Mariana Islands, American Samoa, Guam, and U.S. Virgin Islands).

C.9 Transportation Security Administration

Background

It is anticipated that a large portion of the work performed under this contract will be utilized to assist the Transportation Security Administration (TSA) with meeting the requirements mandated by the Aviation and Transportation Security Act of 2001, Public Law 107-71, 115 Stat. 597, as amended, (ATSA). In response to the terrorist attacks on 9/11, Congress passed the ATSA, which created the TSA and charged the TSA with securing all modes of the Nation’s transportation system. Pursuant to Section 111 of ATSA, TSA must provide the necessary training to sustain and support a high performing federal security workforce to secure the nation’s transportation systems.

Transportation Security Officers (TSOs) are required by law to complete at least 40 hours of classroom instruction or an alternative program that is equivalent, 60 hours of on-the-job instruction, and an on-the-job training examination. TSOs employed as security screeners may not use any security screening

Transportation Security Administration Page 17 of 78 September 8, 2008 device or equipment in the scope of their employment unless they have been trained on that device or equipment, and have successfully passed a test on it. Additionally, TSOs must be proficient in using the most up-to-date technology, and in recognizing new threats and weapons, including dual-use items that appear harmless but may be used as weapons.

Beyond meeting these minimum legal and current operational requirements, the training provided under this program can be modified to keep pace with a changing threat environment; to accommodate different student populations; to incorporate new screening tools, techniques and procedures that become available;

and to provide additional training that may become necessary to support effective security operations across additional modes of transportation.

TSA employs a layered approach to security that ensures that there is never just one line of defense against a threat. Underlying all of these various layers of security is the requirement in ATSA for TSA to provide the appropriate training to the personnel carrying out these important security functions. The most public and visible aspect of TSA’s security mission has been the Transportation Security Officer (TSO) workforce at the nation’s airports. However, TSA has been and continues to be actively engaged in securing all other modes of the nation’s transportation network. The multi-layered approach to security is made up of several programs. Learn more about the layered approach to Security at (http://www.tsa.gov/what_we_do/layers/index.shtm).

In addition to TSO training, TSA also provides training to the Transportation Security Inspectors (TSI’s).

TSI’s respond to incidents, enforce policies, regulations and directives designed to protect the nation's public from acts of sabotage, terrorism, or piracy involving airports, aircraft operators and indirect air carriers. TSI’s conduct inspections, investigations and other directed operations. This is to ensure compliance with civil aviation security policies, regulations, and agreements. The TSI provides written analyses of inspections and assessments and writes recommendations for corrective actions to improve security posture or to restore compliance. Additionally TSI’s support the Transportation Security Administration and Department of Homeland Security activities and operations. All of these duties require an advanced level of expertise in four common skill sets. The advanced skill sets are interviewing techniques, examination of fraudulent documents, physical security applications, and systems and detection of deceptive behavior.

The Office of Compliance Programs, with direction from the Office of Security Operations, identifies the skill set TSI’s “Tool Kit.” These skills maybe acquired through either internal (federal) sources of training, or external (commercial) sources of training. These skills will support current and future tasking is from the Department of Homeland Security and the Transportation Security Administration. The training must be available on a recurring basis for new TSI’s as they are hired, and as they progress through their duties and career.

C.10 All DHS Component Agency’s Special Contract Requirements

A. Publicity

(a) The Contractor shall not use or allow to be used any aspect of this contract for publicity, unless authorized to do so in writing by the Contracting Officer.

(b) “Publicity” means, but is not limited to, advertising (e.g. trade magazines, newspapers, Internet, radio, television etc.), communications with the media, or marketing. It is further understood that this obligation shall not expire upon completion or termination of this contract, but will continue indefinitely.

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(c) The Contractor shall obtain prior written approval from the Contracting Officer for any and all publicity or press releases made in connection with this contract and the Contractor’s performance thereof.

(d) The Contractor shall include the substance of this clause in each subcontract issued under this contract.

B. Section 508

(a) Section 508 of the Rehabilitation Act 1970, as amended, insures that Federal employees with disabilities will be able to use information technology to do their jobs and that members of the public who are seeking information from Federal sources will be able to use information technology to access the information on equal footing with people who do not have disabilities.

(b) Information on the Section 508 standards can be viewed at www.section508.gov.

(c) Work performed under this contract will be subject to compliance with the standards in effect as of the date of contract award.

C. Interrelationships of Contractors

(a) The Government may award contracts to other contractors that involve performance of services related to the services required in this contract. These potential other contractors may be involved in performing services in a manner that requires interaction with the Contractor for this contract.

(b) The Contractor agrees, as a condition of receiving contract award, to cooperate fully with the Government and any other contractors in order to successfully perform the services required in this contract, and in support of the applicable DHS Component Agency’s mission.

(c) The Contractor may, in the performance of this contract, come in contact with Government procurement sensitive information or proprietary business information from other contractors supporting the applicable DHS Component Agency’s mission.

(d) The Contractor agrees, as a condition of receiving contract award that it will not disclose, publish, divulge, release, or make known, in any manner or to any extent, to any individual other than an appropriate or authorized Government employee, the content of any procurement sensitive or proprietary business information from other contractors during the course of this contract. For the purposes of this clause, procurement sensitive information is to include, but not limited to, procurement data, contract information, plans, and strategies.

(e) The Contractor specifically will not disclose any such information to employees of the Contractor who have not worked under this contract and who are not authorized to receive such information. The Contractor will take all reasonable precautions to prevent the unauthorized disclosure and use of such information.

(f) The Contractor shall fully and completely observe these directives and will not disclose such information to any unauthorized person, or use any information obtained for private use or gain at any time, including subsequent to the performance of duties under the subject contract.

(g) The Contractor shall include this clause in each of its subcontracts.

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(h) The Contractor shall have the responsibility to enter into such agreements and nondisclosure statements with other Government contractors, as the Government deems necessary to execute the work under this contract and allow these Government contractors access to the Contractors’ technical documentation, data, and/or software as defined under data rights clauses under this contract if the Government determines it is necessary.

D. Privacy Violation Indemnification and Hold Harmless

The contractor agrees to release, indemnify, and hold harmless the Government from and against any claims, demands, actions, liens, rights, debts, liabilities, judgments, costs, and attorney’s fees, arising out of, claimed on account of, or in any manner predicated upon the contractor or its employees’ violation of the Privacy Act of 1974, 5 U.S.C. Section 552a, or any other privacy related laws, and any applicable rules, regulations, and DHS or TSA management directives or policies.

E. Security and Non-Disclosure

1. Contractor employees and their subcontractors must identify themselves as contractors or subcontractors during meetings, telephone conversations, correspondence, and e-mails and other forms of electronic communication related to the Contract.

2. Contractor-occupied space in Government facilities, such as offices, separate rooms, or cubicles, will be clearly identified with supplied signs, name plates, or other identification, showing that these are areas designate for or assigned to contractor or subcontractor employees.

3. All Contractor employees shall be required to obtain and wear (identification badges when working in Government facilities.

4. All Contractor employees are subject to the terms of the Government’s non-disclosure agreement at all times. Contractor employees shall identify themselves in all situations where discussion of SSI has been initiated by a non-government party and immediately refer that party to the appropriate Contracting Officer for further information.

5. All contractors and consultants must execute a DHS Form 11000-6, Sensitive But Unclassified Information Non-Disclosure Agreement (NDA), upon initial assignment and before being provided access to “sensitive information.”

F. Records Management and Controls

1. The Contractor shall comply with Department of Homeland Security (DHS) and Transportation

Security Administration (TSA) technical, management and operational security controls to ensure that the Government's security requirements are met. These controls are described in DHS MD 4300A and if applicable, TSA MD 1400 series security policy documents and are based on the NIST 800-53 standards.

2. The Contractor shall require all subcontracts at any tier where the subcontractor may have access to “sensitive information” to comply with the requirements defined in paragraph F-1 above.

G. Notification of Personnel Changes

1. The Contractor shall notify the Contracting Officer's Technical Representative and the Contracting

Officer via phone, FAX, or electronic transmission, no later than one work day after any permissible personnel changes occur. Written confirmation is required for phone notification. This includes, but is not limited to, name changes, resignations, terminations, and reassignments (i.e., to another contract).

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2. The Contractor shall notify the CO and COTR via phone, FAX, or electronic transmission, of any change in access requirements for its employees no later than one day after any personnel changes occur. This includes name changes, resignations, terminations, and transfers to other Contractors.

The Contractor shall provide the following information to CO and COTR: full name, social security number, effective date, and reason for change. Written confirmation is required for phone notification.

H. Continuity of Operations During Contingencies

1. The Contractor shall ensure that contingency plans are consistent with DHS 4300A, Attachment K, Contingency Plan Template.

2. The Contractor shall develop and maintain a Continuity of Operation Plan (COOP) to address circumstances whereby normal operations are disrupted in accordance with The Office of Management and Budget (OMB) Circular A-130, Appendix III.

3. The Contractor shall identify and train all contractor personnel involved with COOP efforts in the procedures and logistics of the disaster recovery and business continuity plans.

4. The Contractor shall ensure the availability of critical resources and facilitate the COOP in an emergency situation.

5. The Contractor will test their COOP annually.

6. The Contractor shall record, track, and correct any COOP deficiency and any deficiency correction that cannot be accomplished within one month of the annual test will be elevated to IT SECURITY.

7. The Contractor shall retain records of the annual COOP testing for review during periodic audits.

8. The Contractor shall ensure the COOP addresses emergency response, backup operations, and recovery operations.

9. The Contractor shall have an Emergency Response Plan that includes procedures appropriate to fire, flood, civil disorder, disaster, bomb threat, or any other incident or activity that may endanger lives, property, or the capability to perform essential functions.

10. The Contractor shall have a Backup Operations Plan that includes procedures and responsibilities to ensure that essential operations can be continued if normal processing or data communications are interrupted for any reason for an unacceptable period of time as described in the Statement of Work.

11. The Contractor shall have a Post-disaster Recovery Plan that includes procedures and responsibilities to facilitate rapid restoration of normal operations at the primary site or, if necessary, at a new facility following the destruction, major damage, or other major interruption at the primary site.

12. The Contractor shall ensure all Government data (e.g., mail, data servers, etc.) is incrementally backed up on a daily basis.

13. The Contractor shall ensure a full backup of all network data occurs on a monthly basis.

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14. The Contractor shall ensure all network application assets (e.g., application servers, domain controllers, Information Assurance (IA) tools, etc.) will be incrementally backed up as required to eliminate loss of critical audit data and allow for restoration and resumption of normal operations within one hour.

15. The Contractor shall ensure sufficient backup data to facilitate a full operational recovery within one business day at either the prime operational site or the designated alternate site will be stored at a secondary location determined by the local element disaster recovery plan.

16. The Contractor shall ensure that data at the secondary location is current to within 14 business days.

17. The…