Attachment 8 - Questions and Answers from Industry.pdf

RFP HSTS05-08-R-OSO900

Attachment 8

Questions & Answers

1. We would like to know who is currently performing these services.

The work being solicited under this RFP is not new work. The incumbent contractor is Lockheed Martin Services, Inc., contract # DTSA20-03-D-00754.

2. Can you tell me whether the Specialized Security Training (SST) Draft RFP 01 - Posted on Mar 03, 2008 is follow-on to the current contract DTSA2003R00754 awarded to Lockheed Martin Technical Services in 2003.

Please see answer to Question #1.

3. This appears to be new work. Is there an incumbent or is it truly new?

4. Is there is an incumbent currently providing these services.

5. Government Security News had an article about TSA's interest in locating a single source training provider for your airport screeners. The article did not say if your intent was to limit competition to small businesses or if it was going to be open competition. At this point, do you know if it will be open competition or restricted to small business?

This competition is being conducted as a full and open competition.

6. Is there an incumbent? If so who is the incumbent and what is the contract number?

7. I was wondering if the incumbent for this requirement is Lockheed Martin.

8. Will TSA provide OEM developed Simulators for the various technologies as GFE or will the development of simulators be a requirement under this contract?

Simulators for Explosives Detection Systems are stand alone hardware that will be provided as GFE. The contractor will need to create simulation software for all x-ray equipment, and any new imaging equipment identified, that will be loaded onto GFE provided training PCs.

9. Will TSA provide the TIP Ready X-rays (TRX) units for the development of TIP Images as

GFE or will it be a requirement under this contract for the contractor to purchase each type of TRX unit for the development of TIP Images?

Yes, TSA will provide TRX units as GFE.

10. Besides the requirement for the development of libraries of images for training is there going to be a requirement to develop independent libraries of images for testing and certification of screeners performance?

Yes, the requirement for image development will support training and testing libraries.

11. Will TSA provide government space and equipment for the development and storage of training articles or will the contractor be required to provide this space and equipment?

http://www1.fbo.gov/spg/DHS/TSA/HQTSA/HSTS05%2D08%2DR%2DOSO900/Attachments.html

The contractor will be required to provide the space and equipment needed to develop training aids and images. However, TSA will provide some GFE equipment to support the development of training aids and equipment. The contractor will also be required to provide space needed to store, maintain, track and ship GFE training supplies and equipment. The list of GFE is provided in Attachments 6 and 7.

12. Is there an incumbent? If so who is the incumbent and what is the contract number?

13. Is there an incumbent?

Please see answer to Question #1.

14. Is this a re compete?

Please see answer to Question #1.

15. Is there any existing approved curriculum?

Yes, the list of TSA’s current curricula is available by request as outlined in the RFP Section J, Paragraph J.4, Supporting Documentation.

16. Is actual firearms training, i.e., shooting courses of fire, or is it for recognition of firearms during the passenger screening process?

Please refer to the State of Operations in Attachment 3 which provides a baseline for FFDO training. Additionally, refer to the Labor Category List in Attachment 1 which outlines the types of instructors that are required.

17. Has the curriculum been set for the training or is it still to be established?

Please see Question #15. Due to the changing threat environment, current curriculums may need to be updated, revised, replaced or additional curricula developed.

18. Where will the training be held - at airports - will the company bidding be required to invest in equipment?

Currently, training is held at many different locations (ie., airports, hotels, etc.) and TSA is exploring the possible solution of schoolhouses. A list of GFE is provided in Attachments 6 and 7 of the RFP.

19. Attachment #3 "Operational and Technical Training (OTT) Statement of Objectives" cannot be access through the specified website; neither can the Amendment 001 to the Presolicitation Notice.

Due to FedBizOpps system webpage changes/ errors the two referenced documents are not able to be found under the initial Draft RFP solicitation. Please see HSTS05-08-R- OSO900 Amendment 002 under Modification 2 to find the two attached documents.

20. What information could you send me/direct me to regarding this and other contract training/educational/consulting opportunities with TSA?

Please reference FedBizOpps for all information regarding this and all other opportunities available with TSA. FedBizOpps.gov is the single government point-of-entry (GPE) for Federal government procurement opportunities over $25,000.

21. Can you please let me know how we get listed to respond to the RFP?

No vendor lists will be established for this solicitation. All interested vendors are welcome to submit a proposal based on the instructions found in the RFP.

22. Do you have a copy of the sign-in sheet for the vendor day meeting available for distribution?

The copy of the sign-in sheet from the Industry Day has been posted on FedBizOpps under Amendment 003.

23. Does the Contractor have responsibility for delivery of classroom and on-the-job training of the Screening Passengers by Observation Techniques (SPOT) program to Behavior Detection Officers (BDO)? If the answer is yes, please provide answers to the following:

a. How many hours are provided for SPOT classroom and OJT training to each

BDO?

b. Approximately how many BDO's will receive SPOT training each year and and what is the average class size?

c. Approximately how many Train-the-Trainers sessions will be conducted each year and how many hours of instruction will they receive?

d. Can you provide a course outline for the SPOT curriculum?

Please refer to the State of Operations under Attachment 3 that outlines the baseline training services currently being conducted. Details about existing curriculum are outlined under Attachment 4 and available by request as outlined in the RFP Section J, Paragraph J.4, Supporting Documentation. Any future requirements for BDO training services will be outlined in a Task Order after contract award.

24. Could you tell me who the subs on the current contract held by Lockheed under contract number HSTS0107JWPT055?

The Government only has privy to the prime contractor therefore we cannot provide the names of the subcontractors used under the current contract.

25. Reference: DRAFT RFP Amendment 002; Section H.4, “Reimbursement for Official Travel”, paragraph (h) (I, II). Clarifications/Questions: Local travel includes designating a 50 mile radius of downtown Colorado Springs, CO. Please explain reference to Colorado Springs and local travel.

Please reference Section G, Paragraph G.9 Reimbursement for Official Travel of the Final RFP. Paragraph (h), Definitions, has been deleted.

26. Reference: DRAFT RFP Amendment 002; Section H.8, “Suitability Determination for

Contractor Employees”, paragraph (d) (2). Clarifications/Questions: Per this clause, it appears that contractor staff can not begin billable work on this contract until TSA has “initially” adjudicated them as suitable. If this is a correct assumption, what is the expected time frame that it will take to have an employee adjudicated? During this waiting period, is the contractor expected to bill towards a designated transition CLIN while the pending employee is placed in a holding tank scenario?

There will be an interim period pending adjudication that the labor costs will be overhead to the contractor as this is considered the cost of doing business.

27. Reference: DRAFT RFP Amendment 002; Section H.23, “Sensitive Information”, paragraph (a). Clarifications/Questions: The clause refers to H.5 “Qualifications of Contractor Employees”. Should this refer to H.22 in the current draft?

Please see Section C, Paragraph C.9.G for changes made.

28. Reference: DRAFT RFP Amendment 002; Chapter C, “Contract Terms and Conditions”, paragraph 3.12, Clause: 52.219-1 Small Business Program Rep (May 2004).

Clarifications/Questions: This clause designated a NAICS code for this acquisition to be 611710 size standard of 6.5 M. Due to the large scope of work for this acquisition, will the government allow the contractor to propose additional and “relevant” NAICS codes to encourage SB participation across various scope of work areas?

This competition is being conducted as a Full and Open competition and is unrestricted.

This is not a Small Business Set Aside and the NAICS code will have no impact on this solicitation.

29. Reference: DRAFT RFP Amendment 002; Attachment 4, General

Description/Specification of Requirements, paragraph 4.2.9.1.3.1.1.

Clarifications/Questions: Requires for the contractor to provide 6 on-site curriculum developers. Please clarify which specific areas of the SOW they are to support and percent of the total work load.

TSA currently has 6 on-site curriculum developers to support five program areas:

Emerging Technology, Basic, Specialized, Regulatory and Recurrent Training. TSA anticipates continued assistance of on-site curriculum developers who will develop training to include rapidly developing training materials, including job aids, instructor led training and short web-based training modules that support all five program areas;

and if such a need is required TSA will issue a Task Order after contract award that outlines our requirements.

30. Reference: DRAFT RFP Amendment 002; Attachment 4, General

Description/Specification of Requirements, paragraph 4.3.9. Clarifications/Questions:

States the contractor shall support OJT for OSARP. Will the government assume the liability of the risk for what seems like an inherently governmental function or is this training to be provided in a non- “live bag” environment?

Currently the contractor is responsible for the development of the On-the-Job Training Checklists. TSA personnel conduct the OJT using the OJT Checklists in a live-bag environment.

31. Reference: DRAFT RFP Amendment 002; Clarifications/Questions: Will the

Government require Safety Act coverage?

The Government does not require compliance with the SAFETY ACT.

32. Reference: Specialized Security Training, Industry Day, April 11, 2008.

Clarifications/Questions: At the Industry Day the government said there would be several task orders issued upon award. What will be expected on day 1 of the contract?

Please reference Section L, Factor 3 and Task Order One in Attachment 2. TSA also anticipates that it will be necessary to issue a Task Order immediately following contract award to begin transition. Please reference the RFP for the general scope regarding transition services.

33. Reference: DRAFT RFP Amendment 002; Chapter C, “Contract Terms and Conditions”, Clarifications/Questions: To ensure program and financial stability, will the government require the prime contractor to hold an approved accounting system?

Please reference Section I.1, FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) and specifically FAR 52.212-4 Contract Terms and Conditions – Commercial Items (OCT 2003). This is a commercial service contract and in accordance with FAR 12.214 Cost Accounting Standards do not apply to contracts and subcontracts for the acquisition of commercial items. Therefore an approved accounting system is not required.

34. Reference: DRAFT RFP Amendment 002; Section H3, Clause HSAR 3052.209-72

Organizational Conflict of Interest (JUN 2006). Clarifications/Questions: What will be the OCI restrictions for contractors who are also OEM screening equipment providers to

TSA?

If a potential offeror has determined that a conflict of interest exists, the offeror shall follow the procedures as stated in HSAR 3052.209-72 Organizational Conflict of Interest (JUN 2006) and FAR 9.5 Organizational and Consultant Conflicts of Interest. The Contracting Officer will determine whether the offeror is eligible for award based on whether the conflict can be avoided, neutralized, mitigated or otherwise resolved to the satisfaction of the Government.

35. Reference: DRAFT RFP Amendment 002; Section B.1, “General Description,” Section F

1449 – CONTINUATION SHEET. Clarifications/Questions: What is the anticipated CLIN structure for the task orders?

Task Order CLIN Structures will be determined upon issuance of Task Orders and based upon the requirements. Please see Task Order One in Attachment 2, SF 1449 Section B for the CLIN structure for Task Order 0001.

36. Section 843 of the FY08 National Defense Authorization Act requires that single award task order contracts (ID/IQ) greater than $100M require head of the agency written determination as provided under several possible exclusions and a notification to Congress within 30 days after written determination is made. Will this requirement result in this procurement being changed to multiple award?

TSA is not a DOD entity and therefore this Act does not apply to other than DOD activities.

37. Are there specific performance criteria for meeting 2SR requirements? For example, initial training solutions to specific threats must be available within 4 hours of receipt, 24 x 7.

Red Unacceptable

Fails to meet specified minimum performance or capability requirements. Proposals with an unacceptable rating are not awardable. Approach provides a solution that cannot successfully be implemented in 2SR (flexible) TSA environment.

Any specific performance measures required by TSA, DHS, or legislation will be outlined in each individual task order after contract award.

38. Attachment 5, Historical Class Data Requirements. Is there any significance to the Color

Coding?

BST SCR1105 New Hire Checkpoint Screener Course / Itemiser & Barringer

BST SCR1106

New Hire Checked Baggage/ Itemiser +

Barringer NO EDS

BST SCR1107

New Hire Checked Baggage/1 EDS CTX 2500/5500 (Version 7.6)/ Itemiser + Barringer

BST SCR1118

New Hire Checked Baggage/1 EDS CTX 9000 (Version 6.2)/Itemiser + Barringer

BST SCR1121 New Hire Checked Baggage/1 EDS L3 (Version 2.9)/Itemiser + Barringer BST SCR1501 NHTP Phase II Pilot Class BST SCR1505 NHTP Phase II Pilot: Pax to Bag Cross Training Class BST SCR3002 Crossover Checked Baggage to Checkpoint

No significance to the color coding for this effort.

39. Is Demographic Information available so that training approaches proposed meet majority of known issues within specific demographic classifications, i.e., age, education levels, access to technological resources, and so on?

TSA does capture demographic data for its employees however this information varies by the numerous positions that require training services. Please refer to the State of Operations in Attachment 3 to better understand the current training services baseline for TSA. Additionally, the Reading Room will include TSO nationwide staffing data for review.

40. Are there any Training Stats/fluctuation stats available to gauge appropriateness of planned centralization/decentralization training?

Please refer to the State of Operations in Attachment 3 to better understand the current training services baseline for TSA.

41. The Draft RFP discusses Curriculum Design, Development, and Maintenance (RFP). Since maintenance of existing programs is a requirement of the initial task order and integral to evaluations, it would be important to know the specific software used to develop existing instructional aids for each of the instruction types listed in the RFP.

• Instructor-led

• Web Based Training (WBT)

• Computer Based Training (CBT)

• Video/DVD

• Broadcast Communication

• Blended Approach

• Facilitation/Coaching

• Practical Skills Demonstrations

• On-the-Job Training (OJT)

• Computer Off-the-Shelf (COTS)

• Shadow/Co-Teach

• Job Aids/Kits

• Simulation

• Pilots and/or Operational Tryouts

Please see the TSA’s Information Technology Computing Environment in Attachment 5 for a description of specific software currently used to support the SST program.

42. Under part 6.A of section C.2 of the Draft RFP, the SOO states that the Contractor shall provide new and innovative learning solutions that will produce high performances and participant enthusiasm to sustain growth and ongoing performance improvement. Are there established metrics for measuring "high performance" of TSA employees? If so, what are they?

TSA uses the Automated Multi-Level Training Assessment Program (AMTAP) to capture feedback from training events and report that data.

Level 1 – Reaction involves collecting and analyzing student and instructor feedback and allows program areas to identify the strengths and weaknesses of their training programs in terms of how the training was received by the student. The AMTAP Level 1 system can be tailored to specific needs. Working with the AMTAP Program Manager, Program Offices can develop a specific Level 1 instrument for workshops, seminars, etc.

Level 2 - Achievement involves using validated and reliable test results to measure student learning or achievement. This is usually accomplished through the use of written tests, image recognition tests, or certification tests which evaluate actual job performance. Information gathered from this level can be used to improve the curriculum. In the AMTAP system, Level 2 is primarily used by OHC for the Recertification effort but has the capability to offer programs test item analysis.

Level 3 – Training Transfer focuses on the on-the-job behavioral and performance changes as a result of the training event. Level 3 data is usually collected between 3 and 6 months after the training event and involves both students’ and managers’ evaluation of changes in job related activities. This information ensures that the training provided by the program areas meet the identified mission critical competencies of the TSA workforce.

Another capability of the AMTAP system is the Human Resource Survey tool which supports the TSA Employee Exit Survey and this tool can also be tailored and used for just-in-time needs assessments.

The Aviation Screening Assessment Program’s (ASAP) measures screening performance using realistic and standardized test scenarios.

43. It was mentioned at Industry Day that the TSA was looking for innovative ways to train – other than classroom based. Will the TSA consider including a specification for a system (platform) for disseminating real time alerts, training bulletins, time sensitive notifications, etc. to all screening stations in the final RFP?

The State of Operations and IT Computing Environment in Attachments 3 and 5 outline the current operations and platforms used for SST. Offerors are encouraged to propose on solutions that they believe provide the best value to the government.

44. It was my understanding from attending the TSA Industry Day briefing last Friday that the government is strongly preferring amplified small business participation and considered its support by small businesses to be a "win-win" for the country. With this in mind, would you consider heavily weighting the Small Business Plan in the evaluation criteria to encourage large primes to team with SB firms?

Please reference Section L, Paragraph L.4.F Subcontracting Plan for the description of how the Government will evaluate the sub-contracting plan to include small business participation.

45. Would you consider including NAICS code: 541511 Custom Computer Programming Services?

Please see answer to Question #28.

46. Is there a Lessons Learned from the current contract?

The requirements in the RFP outline the direction that TSA wants to take with regards to the SST program based on the lessons learned from the current operating environment.

47. Is the new opportunity imminent?

Please see answer to Question #20.

48. There has been conflicting values for current contract, what is the true value?

For specific information in addition to what has been given within these answers, on the current contract, interested parties are able to exercise the Freedom of Information Act to receive public information on the contract. You may contact the TSA FOIA office for more information.

49. How is the current program working?

TSA’s State of Operations for the SST program is provided in Attachment 3 of the RFP.

50. Is there any feedback regarding Lockheed Martin and performance?

TSA is satisfied with the performance of the incumbent contractor. A new contract is being awarded because the current contract is expiring. TSA continues to look for areas for improvement, innovation, and best value and subsequently has requested under this RFP that vendors submit any innovative training solutions.

51. Has TSA determined the best method of rollout be through the airports?

As outlined in the State of Operations in Attachment 3 in the RFP, TSA current delivers training in a variety of methods. Offerors should propose a solution they believe provides TSA with the best value.

52. Is TSA looking for accredited training?

TSA has several accredited training courses and may be interested in receiving accreditation of additional courses.

53. Approaches towards training – Modular or is TSA open to innovation? Such as Behavioral

Analysis Training (BAT)?

TSA is open to any and all innovative training solutions.

54. Are there established, acceptable measures of effectiveness or is this something that offeror’s can expand upon?

TSA currently follows the Don Kirkpatrick method of training evaluation. Offers should propose an industry best practices solution they believe provides TSA with the best value.

55. Has TSA conducted effectiveness of the current program and what is it?

TSA is satisfied with the performance of the incumbent contractor. A new contract is being awarded because the current contract is expiring. TSA continues to look for areas for improvement, innovation, and best value and subsequently has requested under this RFP that vendors submit any innovative training solutions.

56. With award projected for 22 Oct 08, how much time will be allotted for pre-transition phase?

The Enter On Duty Suitability can take 2-3 weeks depending on type of contract (i.e., classified, unclassified), the speed in which they complete the required security paperwork, and the number of personnel that require processing.

57. How much time will be allotted for transition phase?

Please reference the RFP regarding the general scope for transition services. The transition phase must be completed by August 31, 2009. Please reference Section L, Factor 1, Sub-Factor 4 – Transition Approach.

58. When is the actual PoP start date?

Please see Section F, Paragraph F.3 Delivery of Information for Basic IDIQ for information on Contract Period of Performance. Period of Performance for each Task Order will be determined upon issuance.

59. There is reference in para H.2 to key personnel and qualifications – can you provide the positions and titles of all the key personnel and associated qualifications?

Please see Section L, Factor 2, Sub-Factor 2 Staffing Approach. Contractor shall indicate key positions that will be primarily responsible for performing and managing the work. These key positions shall be cross-references with the Labor Category List in Attachment 1 which includes Personnel Qualifications Requirements.

60. Will the proposal require resumes for those designated as key personnel?

TSA is not requiring resumes for key personnel. Please reference Section L for all proposal submissions required by interested Offerors.

61. Para H.14 requires data storage and processing at contractor site for contingency. Is the requirement intended to back-up data or is the requirement for full coop capability?

The contractor’s contingency plan should address both data back-up and the ability to provide continuity of operations.

62. What is the format of the approximate 90K digital images already in the Threat Image

Library (TIL)?

The images are source files as well as .jpg and .bmp.

63. What is the search methodology/search engine for retrieving the digital images?

Oracle and SQL databases

64. What is TSA using as its Configuration Management tool for the TIL?

Information Technology Infrastructure Library (ITIL) Standard

65. What is TSA using as its IT asset management tool?

The official system of record to capture property transaction information to reflect the acquisition, modification, transfer, and disposition of property is “Sunflower.” It is a web-based is a web based application which interfaces with Oracle Fixed assets and is used for all official reporting of TSA owned assets.

66. Would you consider including NAICS code:

541511 Custom Computer Programming Services?

Please see answer to Question #28.

67. Are you looking for a company that can do all the training? If so this might be too big for us we are a small veteran owned business. We could perhaps do one subject course at different times.

Please reference Section C, Paragraphs C.1 and C.2. The TSA intends to award a single contract provide DHS with the ability to purchase a full array of Specialized Security Training services. Companies unable to provide all the support required could consider potential teaming arrangements or joint ventures.

68. Are you looking for a company that can do training at your facilities or facilities that are provided by DHS?

Please see answer to Question #18.

69. Can you tell me if you are still on track for a 1 May RFP release?

Please see answer to question #20.

70. Is there any information that you can share or direct us to regarding this program?

All information regarding this program has been provided within RFP to include the State of Operations in Attachment 3. Additionally the TSA is providing a Reading Room and Supporting Documents to provide additional information regarding the Specialized Security Training program (see Section J, Paragraphs J.3 and J.4).

71. First, there are no particular, well-defined specific requirements or methodology for

Behavior Detection Officers indicated in the draft solicitation. Are you going to allow the Prime Contractor (who wins the award) to define these requirements for Behavior Detection Officer training on behalf of the government AFTER contract award...?

A list of current training is outlined under Attachment 4 and available by request as outlined in the RFP Section J, Paragraph J.4, Supporting Documentation. TSA will provide examples of full curricula in the Reading Room, see Section J, Paragraph J. All curricula will be transitioned over at the time of contract award. At the time that any training services are necessary for this area, a Task Order will be issued for those requirements after contract award.

72. If you allow the Prime Contractor to determine government requirements AFTER contract award, will the Prime Contractor decide (of its own choice) whom THEY determine is best qualified to do this work for the Government...?

In other words, will the contractor define the requirement AND identify its own subcontractor, and then charge the government (in this particular instance) without competitive advantage of fair and open competition...?

This question is not understood. Task Orders will contain a SOW or SOO defined by the Government. Contractor shall propose appropriate staffing or teaming arrangements necessary to perform the work. Once Task Orders are in place, the contractor will be responsible for performance as agreed.

73. I was wondering if there is a revised estimated release date for the TSA Specialized

Security Training solicitation since the last action indicated it would be on or about April 22.

74. The following question has been changed to allow for publication. Would the Government consider a partner relationship between a non-profit company and another Government agency?

This contract will be issued as a commercial contract and commercial terms and conditions will apply. The Government will not issue an Interagency Agreement. Offers are permitted to consider a partnership or subcontracting opportunity with another Federal Agency.

75. Have you considered under FAR Part 19.502-3 (doing a partial set-aside for Small

Businesses)...?

Please see answer to Question #67.

76. Is the incumbent contract DTSA20-03-D-00754 still expected to expire 05/06/2008, or will it be extended?

Please see answer to Question #48.

77. When do you anticipate releasing the RFP for HSTS05-08-R-OSO900, Specialized

Security Training for the Transportation Security Agency?

78. Do you have an update as to when this will post?

79. When is the new expected issuance date of the above RFP (HSTS05-08-R-OSO900)?

Please see answer to Question #20.

80. It was our understanding from the TSA briefing on the subject solicitation that the final

RFP would be released on April 30th. Since nothing has been posted recently regarding the solicitation, can you provide us with an update regarding the release and whether the requirements of Section 843 of the FY08 National Defense Authorization Act has resulted in the delay?

Please see answer to Question #20 and Question #36.

81. Is there an estimate as to when this program will be resolicited for a recompete opportunity?

82. If not, do you think it will be released by the end of the quarter or sometime next quarter?

83. Did the incumbent contract DTSA20-03-D-00754 expire 05/06/2008 or was it extended?

Please see answer to Question #48.

84. When do you anticipate releasing the RFP for HSTS05-08-R-OSO900, Specialized

Security Training for the Transportation Security Agency?

85. Could you advise when or if this will be put out for bid?

86. The due time for these questions was listed as 5:00 pm EST. Since we are now on daylight savings time and probably will be when the proposal is due, please provide the proposal due time as EDT to avoid any confusion.

Please see sf1449, Block 8 for correct proposal due date and time. All dates and times for any submissions required for this solicitation will be local time, Washington D.C.

87. Attachment 4 Para 4.2.9.2.1 states “The contractor shall update, enhance and maintain the following existing curricula and related classroom materials, as directed by the TSA Program Manager.” What is the level of interactivity of the existing Interactive Multimedia Instruction (IMI)?

Please refer to the IT Computing Environment in Attachment 5. Examples of existing curricula will be provided in the Reading Room.

88. Attachment 4 Para 4.2.9.2.12 states that “all WBT/CBT courses must be SCORM conformant”. Is existing IMI currently SCORM conformant and in the same configuration referred to in Attachment 4 Para 4.2.9.2.13?

Yes all future content should be SCORM 1.2 compliant. All existing content where possible is SCORM 1.2 compliant.

89. All IMI is currently SCORM conformant and in the same configuration as referred to in

Attachment 4 Para 4.2.9.2.13Attachment 4 Para 4.2.9.2.13 states, “A Shareable Content Object (SCO) will be defined as one lesson for which the government defines as a module.

Two or more modules will comprise a component. The length of a SCO should be no longer than 10 to 30 minutes depending upon course content”.

a. Please confirm that SCO=Lesson=Module=10-30 minute SCO.

Yes each lesson should be between 10-30 minutes and as per the Content Integration Guide and the lesson must bookmark. Due to the limited time a TSO can be away from the work floor he/she must be able to view the lessons in small increments and if he/she does not get through the whole lesson to return to the training without having to start over from the beginning.

b. A lesson is equal to a module. Will we see existing content that uses the terms lesson and module interchangeably?

Module and SCO can be used interchangeably.

90. Attachment 4 Para 4.2.9.15 states “ All courseware must successfully run on TSA’s Online

Learning Center which presently uses Plateau Learning Management System version 5.5”

a. Is Plateau LMS SCORM conformant?

Yes, Plateau LMS is SCORM conformant. Yes, both 1.2 and 2004. We have not moved to 2004 yet due to issues with Plateau 2004 compliance.

b. Does Plateau LMS/LCMS support performance based assessments?

The TSA implementation of Plateau LMS doesn’t support performance based assessments.

c. Will TSA require the contractor to use a specific authoring tool?

No. TSA has not purchased the Plateau performance based assessment tool.

91. Attachment 4 Para 4.2.6 states, “the contractor shall follow TSA training standards for curriculum development.” Will these standards be made available with the Request for Proposal?

TSA currently follows the Instructional Systems Design (ISD) model for curriculum design and development. Our TSA Standards document will be shared with the contractor at the time of award.

92. Is there a list of equipment or systems currently used by TSA that the contractor’s instructors will require certification on?

Please see the TSA’s Information Technology Computing Environment in Attachment 6 for a description of specific software currently used to support the SST program.

93. Will TSA require an Online Management System for review and monitoring of task order performance and to facilitate TSA review of training materials during development?

The RFP does not require this type of system but Offerors should propose on any process that they believe provides the TSA with the best value.

94. Can TSA provide demographic information on the number of trainees and amount of training conducted at major sites?

Please refer to the State of Operations in Attachment 3 to better understand the current training services baseline for TSA.

95. In the draft RFP the Government made the following comments: “The Government is looking for offerors to provide innovative solutions to develop and provide specialized training to help the agency meet its operational mission.” “Contractor shall provide new and innovative learning solutions that will produce high performances and participant enthusiasm to sustain growth and ongoing performance improvement.” We suggest that the proposals include a 5 minute video on CD-ROM or DVD that addresses innovations that the contractor would consider appropriate for TSA training solutions. A video would allow the contractors to better show the kinds of innovations they are capable of providing.

Offerors must submit their proposal in the format required under Section L. TSA does not require nor will evaluate any additional submissions above and beyond what is required in the RFP. The Oral Presentations will allow Offerors the opportunity to present their proposal in visual formats to include video on CD-ROM or DVD.

96. RFP Reference: Chapter B, Continuation of SF 1449, Section A, Executive Summary, A.1, Type of Contract. The Transportation Security Administration (TSA) intends to award a single Department-wide, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract from this solicitation for commercial services.

Question: Section 843 of the National Defense Authorization Act of 2008 seems to require that this procurement result in a multiple award. Does TSA contemplate changing this acquisition to multiple awards or does it intend to seek a wavier or other special consideration to circumvent this legal requirement and continue the acquisition as a single award?

Please see answer to Question #36.

97. RFP Reference: Amendment 002, Attachment 3 Three topics occur twice in the Draft SOO – under C. Training Design Development/ Maintenance and under D. Training Implementation. The topics are: Image Development and Security Training Aids (Kits and Boards), Training Aids and Materials, and On-Line Learning Center Repository Function/Support.

Question: Is it the Government’s intention that these topics are requirements under both headings or is this an inadvertent duplication in the draft SOO?

The final RFP has been restructured to provide the State of Operations in Attachment 3 that provides a baseline of the current operating environment. The new Task Order Statement of Work in Attachment 2 has been revised to only include the specific task for training of Transportation Security Managers.

98. RFP Reference: None.

Question: Will TSA establish a “reading room” or other means to facilitate offerors’ ability to review existing materials produced by the incumbent contractor including TSA training materials such as training aids, kits, etc?

TSA is providing a Reading Room (see Section J, Paragraph J.3) and Supporting Documents (see Section J, Paragraph J.4) to provide additional information regarding the Specialized Security Training program.

99. RFP REFERENCE: H.21 Information Technology Systems Access for Contractor

Employees (a) No contract personnel shall start work under this contract that involves actual or potential access to sensitive information until they have been: (1) approved for access;

QUESTION: In the final RFP, would the Government identify the highest level of security clearance that we will encounter on the SST contract?

Please see DD254 in Attachment 9 for the highest level of security clearance that the contractor shall encounter.

100. RFP REFERENCE: Att 3 Statement of Objectives, Section 6.B.3. Systems Integration.

It will be important in developing our proposal to have a good understanding of the current technical architecture of the TSA training environment (OLC, CSSC, etc.)

QUESTION: Would the Government provide appropriately-controlled access to a description of this architecture?

The final RFP has been revised to include a State of Operations in Attachment 3.

Additionally, a Reading Room and Supporting Documents (see Section J, Paragraphs J.3 and J.4) will be available for bidders to review additional Sensitive Security Information regarding the SST program.

101. RFP REFERENCE: 4.3.2. The contractor shall provide Quality Assurance on-site audits on approximately 20% of all scheduled classes.

QUESTION: Assuming this historical requirement is carried forward into the new RFP, Will the Government clarify in the final RFP whether it requires the audit to go on at the same time as the class or post-training?

Audit requirements will be outlined in Task Orders issued after contract award.

102. RFP REFERENCE: Att 3 Statement of Objectives 6.C. Training Design and Development

QUESTION: In the final proposal, would the Government identify any personnel who will be required to interface with TS/SCI information?

Please see Section I, Paragraph I.1 for clauses related to necessary security requirements. Specific security requirements will be provided upon issuance of task orders.

103. RFP REFERENCE: General

QUESTION: In the final RFP, would the Government identify who may access the LMS for updating records?

Any member of the training staff at every airport has access permission, including contracting instructors and data entry personnel. Specific individual access will be considered on a case by case basis, depending on their need and the extent of their need.

104. RFP REFERENCE: General

QUESTION: It is not clear from the Draft whether the LMS must be updated for trainee skills acquired or only for each class/course completed. In the final RFP, would the government identify the level of granularity of information required in LMS records?

There are items on the LMS that must be updated for both skills and classes/courses. Any LMS requirements will be outlined in a task order issued after contract award.

105. RFP REFERENCE: Att 3, Statement of Objectives, Section 6.

QUESTION: The wording of the requirement for Image Development and Security Training (Kits and Boards) is identical in Section 6.C. Training Design and Development/Maintenance and in Section C.D. Training Implementation.

In the final RFP, would the government please clarify the difference in requirements for Image Development and Security Training (Kits and Boards) in Sections 6 C and in 6 D.

The final RFP has been restructured to provide the State of Operations in Attachment 3 that provides a baseline of the current operating environment; redundancies have been eliminated.

106. RFP REFERENCE: Att 3, Statement of Objectives, Section 6.

QUESTION: The wording of the requirement for Training Aids and Materials is identical in Section 6.C. Training Design and Development/Maintenance and in Section C.D.

Training Implementation.In the final RFP, would the Government clarify the difference in requirements for Training Aids and Materials in Sections 6 C and in 6 D.

The final RFP has been restructured to provide the State of Operations in Attachment 3 that provides a baseline of the current operating environment; redundancies have been eliminated.

107. RFP REFERENCE: Att 3, Statement of Objectives, Section 6.

QUESTION: The wording of the requirement for On-line Learning Center Repository Function/Support is identical in Section 6.C. Training Design and Development/Maintenance and in Section C.D. Training Implementation. In the final RFP, would the Government clarify the difference in requirements for On-line Learning Center Repository Function/Support in Sections 6 C and 6 D.

The final RFP has been restructured to provide a State of Operations in Attachment 3 to provide a baseline; redundancies have been eliminated

108. RPF REFERENCE: Att4

4.7.8. Service Migration Plan

The Contractor shall develop a proposed Service Migration Plan (see C.11 CDRL A072) in the eventuality the Contractor’s services are terminated. At a minimum, the plan shall provide the process and procedures for a 30-day transition of responsibilities from the Contractor to either another Contractor or to the Government. The Services Migration Plan shall include procedures for supporting the maintenance of required security levels throughout the transition and the transition of operational responsibilities from the Contractor’s supervision to another Contractor or the Government. Refer to I.30 TSA

3.8.2.11 Continuity of Services (Feb 2003)

QUESTION: Is it correct to understand that the current contractor was required to provide a Service Migration Plan as a deliverable under the current contract?

For specific information in addition to what has been given within these answers, on the current contract, interested parties are able to exercise the Freedom of Information Act to receive public information on the contract. You may contact the TSA FOIA office for more information.

109. RFP REFERENCE: Att4

4.7.8. Service Migration Plan

QUESTION: Will the government make that Service Migration Plan available to bidders on this RFP?

All information that will be available to bidders has been provided or can be viewed within the TSA Reading Room.

110. RFP REFERENCE: Att 3. Section 6.B.

“Proposal Support Services” is listed as an example of the range of training support services required under the SST contract.

QUESTION: From the information provided, it is not immediately clear what the intent and goal of this requirement is. We request that in the final RFP, the government provide a more detailed description of the requirement for proposal services.

Please see final RFP as Section C and the Task Order One SOW in Attachment 2 has been updated.

111. RFP REFERENCE: Att.3. Section 6.D. last bullet – “Transition Service”

QUESTION: The objective of this requirement is not immediately clear.

In the final RFP, will the government describe how the “Transition Service” requirement in this section differs from the “Transition Support” requirement in Section B. bullet 1 sub bullet 17.

Please see final RFP as Section C and the Task Order One SOW in Attachment 2 has been updated.

112. RFP REFERENCE: Att 3. Section 3, Att. 4, Req. 4.4.2.7.1.6

Maintain capability to coordinate system and data migration between CSSC application and the OLC (Online Learning Center), Plateau Learning Management System (LMS) software in the TSA intranet environment.

QUESTION: Is it correct to assume that this requirement covers only the development of interfaces between the CSSC application and the LMS software?

Please see the final RFP as the Task Order Statement of Work in Attachment 2 has been modified to only apply to technical training for Transportation Security Managers. Any requirements needed to support LMS will be outlined in a separate task order after contract award. Please also reference the State of Operations in Attachment 3 that outlines the current operations of the SST program.

113. RFP REFERENCE: Att 3. Section 3, Att. 4, Req. 4.4.2.7.1.6 and the OLC (Online Learning Center), Plateau Learning Management System (LMS) software in the TSA intranet environment.

QUESTION: Is it correct to assume that there is no clerical-level data entry associated with this requirement?

Please see the final RFP as the Task Order Statement of Work in Attachment 2 has been modified to only apply to technical training for Transportation Security Managers. Any requirements needed to support LMS will be outlined in a separate task order after

114. RFP REFERENCE: Att 3. Section 3, Att. 4, Req. 4.4.2.7.1.6 and the OLC (Online Learning Center), Plateau Learning Management System (LMS) software in the TSA intranet environment.

QUESTION: Is it correct to assume that the development of interfaces between the CSSC application and the LMS software will be part of the fixed price bid.

Please see the final RFP as the Task Order Statement of Work in Attachment 2 has been modified to only apply to technical training for Transportation Security Managers. Any requirements needed to support LMS will be outlined in a separate task order after

115. RFP REFERENCE: Att 4. Req. 4.4.2.2.8.15

Work closely with the Contractor Information Technology team to utilize and maintain the web based Training Support Request Form (Webform) as it is currently configured.

If this requirement is carried forward into new RFP:

QUESTION: Given that the requirement is to maintain the Training Support Request Form “as it is currently configured,” would the Government provide the technical specifications of this Form as part of the final RFP?

The Offeror will have to develop and establish a new training support request form/application using the data provided by TSA.

116. RFP REFERENCE: Att 4. Req. 4.4.2.2.8.10, 4.4.2.2.8.12, et al..

QUESTION: If this requirement is carried forward into new RFP:

Is it correct to assume that named reports such as those mentioned in these requirements already exist and are subject to transition as opposed to new development?

The final RFP has been restructured to provide a State of Operations in Attachment 3 to provide a baseline. Any reporting requirements would be outlined in Task Orders issued after contract award.

117. RFP REFERENCE: Att 4. Req. 4.3.20

When an instructor is not deployed to teach a course; he/she may be required to perform other duties including, but not limited to:

4.3.20.1. Serve in a Subject Matter Expert (SME) capacity;

4.3.20.2. Provide assistance in curriculum development;

4.3.20.3. Evaluate Standard Operating Procedures (SOP) changes or new technologies;

4.3.20.4. Provide ETD Maintenance Training/Upgrades (including calibration);

4.3.20.5. Provide briefings to satisfy airport operational needs (e.g. 30 minute practical demonstrations of officer skill sets.); and

4.3.20.6. Provide cross-training based on program needs.

QUESTION: If this requirement is carried forward into new RFP:

Would the Government provide in the final RFP the historical utilization rates of trainers?

The final RFP has been restructured to provide the State of Operations in Attachment 3 that provides a baseline of the current operating environment.

118. RFP REFERENCE: Att 4 Req. 4.4.2.8.2. On-site Call Center support to respond to phone calls and email requests for information regarding the full range of OTT training programs within 24 hours.

Is it correct to assume that “On-Site” means TSA HQ?

Yes, the Call Center is located at TSA HQ.

119. RFP REFERENCE: Att 4 Req. 4.2.3.2

4.2.3. All curriculum development efforts will use, but not be limited to, the following training strategies

4.2.3.2. Web Based Training (WBT)

Is it correct to assume that any training developed for implementation via the internet will be hosted by the OLC?

OLC can support such training but Offerors should propose solutions that they believe will provide the TSA with the best value.

120. RFP REFERENCE: Section B.1.

QUESTION: Will the government provide Travel and ODC estimates by CLIN?

Not all the time. Sometimes the Government will provide Not-To-Exceed amounts when the Travel and ODC is undefined. Sometimes the Government may request a proposal from the Contractor for travel that will be fixed price.

121. RFP REFERENCE: Section B.1.

QUESTION: Will Travel be cost reimbursable at the task level?

Please see Section G, Paragraph G.4 of the Final RFP.

122. RFP REFERENCE: Section B.1.

QUESTION: Does the government require both Government Site and Contractor Site rates?

Yes, please reference the Pricing Labor Rates in Attachment 10 and the Pricing Training Classes in Attachment 11.

123. RFP REFERENCE: Section B.1.

QUESTION: Will hazard/hardship differentials and different work hours (i.e. 12hours per day for 7 days per week) be defined at the Task Order level?

Yes. If hazard/hardship differentials and different work hours are determined to be necessary, these requirements will be defined at the Task Order level. The Government will act in accordance with FAR 22.103 – Overtime for all overtime determined to be necessary.

124. RFP REFERENCE: Section B.1.

QUESTION: Will the Government allow vendors to compensate for hazard/hardship differentials and extended work hours (i.e. 12 hours per day for 7 days per week))?

If hazard/hardship differentials and/or extended work hours are found to be necessary within the requirements of a task order, the Government will allow the contractor to compensate as per the established standards in FAR 22.103 – Overtime.

125. RFP REFERENCE: Section B.1.

QUESTION: If the Government allows compensation for hazard/hardship differentials and extended work hours, will the Government specify in the final RFP how vendors should present…