NDGPS RFP - Atth I - PWS.pdf

Attachment (I) PERFORMANCE WORK STATEMENT (PWS)

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ENGINEERING, TECHNICAL, SUPPORT AND MAINTENANCE 1

SERVICES FOR THE NATIONWIDE DIFFERENTIAL GLOBAL 2

POSITIONING SYSTEM (NDGPS) 3

PERFORMANCE WORK STATEMENT 5

1.0 GENERAL. 7

SCOPE. The purpose of this performance work statement (PWS) is to obtain 9 contractor logistics, technical, engineering, installation support and program 10 management services required to maintain DGPS systems that are deployed 11 throughout the United States and its territories. The services to include casualty 12 response and tier-two call center support. Additional services include equipment 13 and facility maintenance, equipment installation, equipment removal, site 14 preparation, fabrication, and system upgrades. Also included are asset 15 management, contract reporting, public relations and a broad range of optional 16 services as specified in detailed task/delivery orders issued separately. Places of 17 performance include remote sites located throughout the contiguous United 18

States, Alaska, Hawaii and Puerto Rico, Enclosure (1). Maintenance services 19 will be required at DOT Nationwide Sites and may be incorporated to support 20 the existing maritime DGPS, Army Corps of Engineer (ACOE) and Future 21

Builds Sites. 22

1.1 BACKGROUND. Presidential Directive NSTC-6 designated the 24

Department of Transportation as the Nation’s lead agency for all Federal civil 25

GPS matters. As a result of this designation, the DOT was directed to develop 26 and implement enhancements to the standard GPS for transportation 27 applications. Public Law 105-66 authorized the DOT to develop the Nationwide 28

System and provided initial funding. The U.S. Coast Guard signed a 29

Memorandum of Agreement (MOA) in February 1999 with the U.S. Air Force 30

(USAF), Army Corps of Engineers (ACOE), National Oceanic and Atmospheric 31

Administration (NOAA), the Federal Railroad Administration (FRA), and the 32

Federal Highways Administration (FHWA) to establish, operate and support the 33

Nationwide DGPS network (NDGPS). The Department of Transportation and 34 the U. S. Coast Guard constructed a network of broadcast stations to provide 35 precise radio navigation signals to inland areas of the United States. The 36 network, hereafter referred to as the Nationwide Differential Global Positioning 37

System (NDGPS), is an expansion of the current system of DGPS sites 38 providing navigation coverage for the U.S. coastal areas, Alaska, Puerto Rico, 39

Great Lakes, and major inland waterways. The current site list where 40 task/delivery order work is anticipated is located in Enclosure (1). 41

The purpose of this performance work statement is to provide support for the 43

DGPS Broadcast System. These sites are designed to transmit the differential 44 satellite correction data and provide integrity monitoring of the GPS broadcast 45 signal. Figure 1.1 provides a sketch of a typical DGPS site. 46

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Figure 1.1 - Typical DGPS Site 49

Functional elements of a DGPS Broadcast Station are comprised of the following 51 major subsystems: 52 MF Transmitter: 1 KW or 3.5KW MF transmitter operating in the MF band. 54

The transmitter consists of components necessary to amplify the MSK modulated 55 carrier frequency. All the transmitter models provide for DGPS MSK modulated 56 carrier amplification, remote monitor and control of the transmitter, and remote 57 monitor and control of other site sensors and equipment. 58 Transmitting Tower: The DGPS transmitting towers range from 90’ to 60

295’and may include aviation hazard lighting systems. 61

Central Point Ground System: The main component of the ground system is 63 located at the base of the broadcast antenna. It is the antenna counterpoise and is 64 constructed of a wire mesh of 8 gauge copper wire and is installed 6 to 12 inches 65 below grade level. Wire radials typically extend out to approximately 300' from 66 the tower. The ground system is physically attached to the EES and BUPG. 67

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Corrections Rack: 69

Reference Station (2): Each reference station generates a minimum shift 71 key (MSK) signal that is sent to the transmitter for amplification. These 72 reference stations have GPS antenna positions that are surveyed for precise 73 locations which are compared to the GPS signal and the corrections are then 74 transmitted via the MSK signal. 75

Integrity Monitor (2): Each integrity monitor has 2 types of antennas, the 77

GPS antenna that is surveyed for precise location and compared to the 78 received GPS signal. The second antenna is an MSK receive antenna that 79 takes the corrected signal and compares it to the adjusted GPS signal. If 80 these signals are out of tolerance, an alarm is generated to the Nationwide 81

Control Station (NCS). 82

Communications Network: Provides connectivity between the site and the 84 control station. 85

Back-up Power Group (BUPG): Provides emergency power for the site. The 87

BUPG includes a diesel engine, generator, fuel tanks, automatic transfer switch 88 and related control and monitoring equipment. The BUPG includes a self-89 exerciser, remote monitor sensors, and winterization heaters. 90

Equipment Enclosures: Provides physical and environmental protection for the 92

DGPS transmitting equipment, back-up power equipment, and antenna tuning 93 unit. Shelters also provide a number of sensors necessary to monitor site status 94 such as intrusion and fire. 95

GPS Surface Observing System (GSOS): The GSOS is a meteorological 97 sensor package used to measure temperature, humidity and barometric pressure. 98

The GSOS is installed at selected sites on one of the GPS Antenna Mast. 99

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Figure 1.2 - DGPS Legacy Diagram 104

Figure 1.3 - DGPS Recapitalization Diagram 107

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1.2 CONTRACTOR PERSONNEL. The Contractor shall furnish 108

sufficient numbers of management/ supervisory, administrative, and technical 109 employees with the necessary and required skills to perform the requirements of 110 this contract. The Contractor shall insure that all employees except the Program 111

Manager are physically qualified to work in remote environments. The 112

Contractor shall insure that all employees are able to read, write, speak and 113 understand the English language. The Contractor shall advise the Contracting 114

Officer of any changes in personnel, as they occur. If personnel are replaced, 115 resumes for the replacement personnel must be submitted to the Contracting 116

Officer via the COR for review and approval. The resumes and other 117 documentation provided by the Contractor must demonstrate that the proposed 118 replacement personnel have comparable skills and education as the personnel 119 being replaced. The resumes shall contain the following information: degrees 120 earned, career history, certifications and awards received, training courses 121 attended in the past three years relevant organization affiliations and previous 122 work references. Listed below are requirements for Key and Non Key personnel. 123

1.2.1 KEY PERSONNEL. Before replacing any individual identified as 125

Key by the Government, the Contractor shall notify the Contracting Officer no 126 less than fifteen (15) business days in advance, submit written justification for 127 replacement and provide the resume of any proposed substitute(s). Any 128 proposed substitute shall possess qualifications equal or superior to those of the 129

Key person being replaced. The Contractor shall not replace Key Contractor 130 personnel without written consent from the Contracting Officer. The 131

Government may designate additional Contractor personnel as Key prior to the 132 task order date of award. 133

1.2.1.1 Program Manager (Key Personnel, 1). The Contractor shall provide 135 a Program Manager who shall be responsible for overall effort associated with 136 the Differential Global Positioning System (DGPS) activities and work 137 performed under this contract. The Program Manager is further designated as 138

Key by the Government. The Program Manager shall be the single point of 139 contact for the Contracting Officer (KO) and the Contracting Officer’s 140

Representative (COR). The Program Manager’s name and that of any 141 alternate(s) who shall act in the absence of Contractor shall be in writing to the 142

KO as part of the Contractor’s proposal. During the absence of the Program 143

Manager, only one alternate shall have full authority to act for the Contractor on 144 all matters relating to work performed under this task order. The Contractor 145 shall provide notification to the KO and COR five (5) calendar days prior to any 146 scheduled absence of the Program Manager. 147

The Program Manager and all designated alternate(s) shall be able to read, write, 149 speak and understand English. The Program Manager’s duties shall include but 150 not limited to the following: (1) attending meetings with the COR and KO to 151 discuss any technical problems or issues dealing with the contract, (2) 152 knowledgeable of the maintenance and support effort associated with DGPS 153

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activities that are summarized in a monthly report(s) from the field, (3) 154 submitting reports, (4) coordinate the submission of Task Order proposals. 155

The Program Manager shall be available to the KO/COR via telephone during the 157 core hours of 0700 and 1600 EST, Monday through Friday, and shall respond to a 158 request for discussion or resolution of technical and/or administrative problems 159 within two (2) hours of notification. 160

The Program Manager and any Alternate will meet the requirements outlined in 162

DGPS RFP DGPS Labor Category Attachment (IV). 163

1.2.1.2 Technical Manager (Key Personnel, 1). The Contractor shall 165 designate a Technical Manager who will be responsible for overall technical 166 operations, maintenance and support efforts required to support the DGPS 167

Program. The Technical Manager will organize and supervise all field 168 maintenance activities, coordinate visit schedules, request off-air periods, and 169 certify all required maintenance actions. The Technical Manager will meet the 170 requirements outlined in DGPS RFP DGPS Labor Category Attachment (IV). 171

1.2.2 NON KEY PERSONNEL. 173

1.2.2.1 Engineering Technician VI. The Contractor shall designate one (1) 175

Engineering Technician VI who will meet the requirements in the DGPS RFP 176

DGPS Labor Category Attachment (IV). 177

1.2.2.2 Engineering Technician IV. The Contractor shall designate one (1) 179

Engineering Technician IV who will meet the requirements in the DGPS RFP 180

DGPS Labor Category Attachment (IV). 181

1.2.2.3 Electronics Technician Maintenance III. The Contractor shall 183 designate two (2) Electronics Technician Maintenance III who will meet the 184 requirements in the RFP DGPS Labor Category Attachment (IV). 185

1.2.3 Qualified Personnel. The Contractor shall provide qualified personnel 187 to perform all requirements specified in this contract. All Contractor employees 188 supporting this contract shall also be citizens or legal residents of the United 189

States. Contractor employees shall read, write, and speak English fluently. 190

Requirements for all related labor categories are located in RFP DGPS Labor 191

Category Attachment (IV). 192

1.3 Employee Identification. Contractor employees working on-site at 194

Government facilities shall wear a local Government issued identification badge. 195

All Contractor employees shall identify themselves as Contractors when their 196 status is not readily apparent and display the Government issued badge in plain 197 view above the waist at all times. Contractor employees visiting Government 198 facilities shall wear an identification badge that, at minimum, displays the 199

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Contractor name, the employee’s photo, and name, clearance-level and badge 200 expiration date. Visiting Contractor employees shall comply with all 201

Government escort rules and requirements. 202

1.4 Employee Conduct. Contractor’s employees shall comply with all 204 applicable Government regulations, policies and procedures (e.g., fire, safety, 205 sanitation, environmental protection, security, flag officer courtesy, “off limits” 206 areas, wearing of parts of military uniforms, and possession of firearms) when 207 visiting or working at Government facilities. The Contractor shall ensure 208

Contractor employees present a professional appearance at all times and that 209 their conduct shall not reflect a discredit on the United States, the USCG or the 210

Department of Homeland Security (DHS). 211

1.5 Removing Employees for Misconduct or Security Reasons. The 213

Government may at its sole discretion, direct the Contractor to remove any 214

Contractor employee from USCG’s and DHS’s facilities for misconduct or 215 security reasons. Removal does not relieve the Contractor of the responsibility 216 to continue providing the services required in this contract. The KO will provide 217 the Contractor with an immediate written explanation of the request to remove 218 the employee. Once removed, the Contractor shall immediately replace the 219

Contractor employee with another who possesses equal or superior qualifications 220 and experience. 221

1.6 No Violation of Security Protocol. The Contractor shall adhere to the 223 information systems security (ISS) policies, plans, and procedures administered 224 by the USCG and DHS. The Contractor shall maintain the highest degree of 225 security trust when accessing USCG’s resources, networks and, systems. 226

1.7 SECURITY. Contractor access to classified information/spaces is not 228 required. 229

1.8 PERIOD OF PERFORMANCE. The period of performance is 96 231 months from date of award. 232

1.9 PLACE OF PERFORMANCE. The places of performance are 234

described below. 235

1.9.1 The primary places of performance will be at Contractors facility and 237

Coast Guard owned or leased locations throughout the contiguous United States, 238

Alaska, Hawaii and Puerto Rico as listed in enclosure (1). Each task order will 239 specify the actual place of performance. 240

1.9.2 U.S Coast Guard Command, Control and Communications Engineering 242

Center (C3CEN), 4000 Coast Guard Blvd., Portsmouth, VA 23703-2199. 243

1.9.3 U.S. Coast Guard Navigation Center (NAVCEN), 7323 Telegraph 245

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Road, Alexandria, VA 20598-7310. 246

1.10 HOURS OF OPERATION. . The Contractor shall be available to 248 receive and respond to trouble calls 24 hours a day, seven days a week in 249 accordance with response requirements. The Contractor’s personnel shall be 250 available 24x7, 365 days irrespective of weather conditions. In the event an 251 emergency situation occurs, the Contractor shall coordinate with COR and KO. 252

1.11 TRAVEL. Contractor travel shall be required to support this contract. 254

The Government will reimburse only the direct costs of travel in accordance with 255

FAR 31.205-46. The contractor shall not invoice for indirect costs or labor hours 256 when requesting travel reimbursement. The Government will not reimburse the 257 contractor for local commuting expenses within a 50 mile radius of the primary 258 place of performance as designated in each task order. The Contractor shall be 259 responsible for obtaining COR approval via electronic mail, for all reimbursable 260 travel in advance of each travel event. 261

1.12 PERFORMANCE REQUIREMENTS SUMMARY (PRS). This 263

contract includes a Performance Requirements Summary (PRS) (see PWS 264

5.0)The PRS sets forth the expected outcomes (objectives) of the contract, the 265 service(s) required of the Contractor to achieve the objectives, a performance 266 standard per outcome in the event the Contractor does not meet the performance 267 standard. The PRS is not an exclusive remedy and inclusion of the PRS does not 268 preclude the Government from using any other remedy available by law or 269 contract terms. 270

1.13 REPORTS, REVIEWS, MEETINGS and PLAN 272

REQUIREMENTS. The Program Manager shall provide reports, project plans 273 and be available for program review, meetings as outlined in sub paragraphs 274 below. The Contractor shall provide all written reports in electronic format with 275 read/write capability using Microsoft Office Suite products. 276

1.13.1 Program Reviews. The Contractor shall participate in an annual 278 program review with government representatives. The program review shall 279 address overarching issues affecting system performance, reliability, and 280 maintainability and will address planned activities for the coming year. The date 281 for the Program Review is to be determined. The Contractor shall prepare and 282 present a program status briefing including a summary of repair and preventive 283 maintenance efforts, unresolved issues, action items, financial information, 284 problems, contractor working relationships and issues relating to sub-contractors. 285

The Contractor shall support preparation of the Program Review Meeting as 286 follows: 287

a. coordinate scheduling, location requirements, and logistics necessary to 288 conduct the meeting; 289

b. prepare and distribute an agenda in advance of the meeting; 290

c. identify issues, problems, and potential solutions to improve services; 291

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d. participate in working groups or other planning activities; 292

e. prepare and submit meeting minutes; and, 293

f. track, follow-up, and complete the resulting action items. 294

1.13.2 Progress Reporting. The Contractor shall continually monitor its 296 services, including repairs and preventative maintenance activities. All 297 information pertaining to sites, maintenance activities, progress reports, 298 schedules, trip reports, photos, property, etc., shall be maintained and made 299 available to designated Government support personnel. Progress reports shall be 300 submitted to the COR and KO on a weekly basis via electronic mail each Friday. 301

This report shall include a summary of all Contractor work performed, an 302 assessment of technical progress, schedule status, any travel conducted, activities 303 for the period, significant changes to the Contractor’s organization, problem 304 areas affecting system performance or scheduling conflicts and any Contractor 305 concerns or recommendations for the previous reporting period. A bi-weekly 306 expenditure report shall include a summary of maintenance costs incurred and 307 total contractor expenditures. Contractor’s format is acceptable. 308

1.13.3 KICK-OFF MEETING. The Project Manager shall attend a Kick-Off 310

Meeting with the KO and the COR no later than five (5) business days after the 311 date of contract award. The purpose of the Kick-Off Meeting which will be 312 chaired by the KO, is to discuss technical and contracting objectives of this 313 contract and review the Contractor's project plan. Kick-off meetings may or may 314 not be required for individual task orders. The Kick-Off Meeting may be held at 315 the Government’s facility or telephonically. 316

1.13.4 PROJECT PLAN. The Contractor shall provide a draft Project Plan 318 for each task order at the Task Order Kick-Off Meeting for Government review 319 and comment. The Contractor shall provide a final Project Plan to the COR no 320 later than five (5) business days after the Task Order Kick-Off Meeting. The 321

Government will provide a response within five (5) business days. 322

1.13.5 TRIP REPORTS. The Contractor shall provide a trip report for each 324 trip under a task order. The Contractor shall provide final PM/CM Trip Reports 325 to the COR no later than five (5) business days after the completion of the trip. 326

1.13.6 FINANCIAL TRANSACTION REPORTS. The Contractor shall 328 provide financial invoices including expense reports for time and material, and 329 direct cost for travel for each task order no later than ten (10) business days into 330 the following month. Included with these reports will be material requisition 331 reports, logs and MTI tracking data. 332

1.13.7 PROGRESS MEETINGS. The Contractor shall be available to meet 334 with the KO and/or COR upon request to present deliverables, discuss task order 335 progress, exchange information and resolve emergent technical problems and 336 issues. These meetings shall take place either telephonically or at the 337

Government's facility. The Contractor shall record minutes from the Progress 338

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Meetings and submit to the KO and the COR via electronic mail no later than 339 five (5) business days after the meeting. This meeting shall occur no later than 340

10 business days after the award of a task order and at minimum every six 341 months thereafter. 342

1.14 INTELLECTUAL PROPERTY. All Contractor developed processes 344 and procedures and other forms of intellectual property developed under this 345

PWS shall be considered Government property. 346

All documentation, electronic data and information collected by the Contractor 348 and entered into or generated in support of this task order shall be considered 349

Government property, and shall be returned to the Government at the end of the 350 performance period. 351

1.15 Accessibility Requirements (Section 508). Section 508 of the 353

Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 354

105-220) requires that when Federal agencies develop, procure, maintain, or use 355

Electronic and Information Technology (EIT), they must ensure that it is 356 accessible to people with disabilities. Federal employees and members of the 357 public who have disabilities must have equal access to and use of information 358 and data that is comparable to that enjoyed by non-disabled Federal employees 359 and members of the public. All EIT deliverables within this work statement shall 360 comply with the applicable technical and functional performance criteria of 361

Section 508 unless exempt. Specifically, the following applicable EIT 362 accessibility standards have been identified: 363

1.15.1 Section 508 Applicable EIT Accessibility Standards 365

36 CFR 1194.21 Software Applications and Operating Systems, applies to all 367

EIT software applications and operating systems procured or developed under 368 this work statement including but not limited to GOTS and COTS software. In 369 addition, this standard is to be applied to Web-based applications when needed to 370 fulfill the functional performance criteria. This standard also applies to some 371

Web based applications as described within 36 CFR 1194.22. 372

36 CFR 1194.22 Web-based Intranet and Internet Information and Applications, 374 applies to all Web-based deliverables, including documentation and reports 375 procured or developed under this work statement. When any Web application 376 uses a dynamic (non-static) interface, embeds custom user control(s), embeds 377 video or multimedia, uses proprietary or technical approaches such as, but not 378 limited to, Flash or Asynchronous JavaScript and XML (AJAX) then 1194.21 379

Software standards also apply to fulfill functional performance criteria. 380

36 CFR 1194.23 Telecommunications Products, applies to all 382 telecommunications products including end-user interfaces such as telephones 383 and non end-user interfaces such as switches, circuits, etc. that are procured, 384

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developed or used by the Federal Government. 385

36 CFR 1194.24 Video and Multimedia Products, applies to all video and 387 multimedia products that are procured or developed under this work statement. 388

Any video or multimedia presentation shall also comply with the software 389 standards (1194.21) when the presentation is through the use of a Web or 390

Software application interface having user controls available. 391

36 CFR 1194.25 Self Contained, Closed Products, applies to all EIT products 393 such as printers, copiers, fax machines, kiosks, etc. that are procured or 394 developed under this work statement. 395

36 CFR 1194.26 Desktop and Portable Computers, applies to all desktop and 397 portable computers, including but not limited to laptops and personal data 398 assistants (PDA) that are procured or developed under this work statement. 399

36 CFR 1194.31 Functional Performance Criteria, applies to all EIT deliverables 401 regardless of delivery method. All EIT deliverable shall use technical standards, 402 regardless of technology, to fulfill the functional performance criteria. 403

36 CFR 1194.41 Information Documentation and Support, applies to all 405 documents, reports, as well as help and support services. To ensure that 406 documents and reports fulfill the required 1194.31 Functional Performance 407

Criteria, they shall comply with the technical standard associated with Web-408 based Intranet and Internet Information and Applications at a minimum. In 409 addition, any help or support provided in this work statement that offer telephone 410 support, such as, but not limited to, a help desk shall have the ability to transmit 411 and receive messages using TTY. 412

1.15.2 Section 508 Applicable Exceptions. Exceptions for this performance 414 work statement have been determined by DHS and only the exceptions described 415 herein may be applied. Any request for additional exceptions shall be sent to the 416

COR and determination will be made in accordance with DHS MD 4010.2. DHS 417 has identified the following exceptions that may apply: 36 CFR 1194.3(b) 418

Incidental to Contract, all EIT that is exclusively owned and used by the 419

Contractor to fulfill this work statement does not require compliance with 420

Section 508. This exception does not apply to any EIT deliverable, service or 421 item that will be used by any Federal employee(s) or member(s) of the public. 422

This exception only applies to those Contractors assigned to fulfill the 423 obligations of this work statement and for the purposes of this requirement, are 424 not considered members of the public. 425

1.15.3 Section 508 Compliance Requirements 427

36 CFR 1194.2(b) (COTS/GOTS products). When procuring a product, each 429 agency shall procure products which comply with the provisions in this part 430

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when such products are available in the commercial marketplace or when such 431 products are developed in response to a Government solicitation. Agencies 432 cannot claim a product as a whole is not commercially available because no 433 product in the marketplace meets all the standards. If products are commercially 434 available that meets some but not all of the standards, the agency must procure 435 the product that best meets the standards. When applying this standard, all 436 procurements of EIT shall have documentation of market research that identify a 437 list of products or services that first meet the agency business needs, and from 438 that list of products or services, an analysis that the selected product met more of 439 the accessibility requirements than the non-selected products as required by FAR 440

39.2. Any selection of a product or service that meets less accessibility standards 441 due to a significant difficulty or expense shall only be permitted under an undue 442 burden claim and requires authorization from the DHS Office of Accessible 443

Systems and Technology (OAST) in accordance with DHS MD 4010.2. 444

All tasks for testing of functional and/or technical requirements must include 446 specific testing for Section 508 compliance, and must use DHS Office of 447

Accessible Systems and Technology approved testing methods and tools. For 448 information about approved testing methods and tools send an email to 449 accessibility@dhs.gov. 450

2. GOVERNMENT ACRONYMS & DEFINITIONS 453

2.1 Acronyms 455

ACRONYM Description

2.1.1 ACOE Army Corps of Engineers

2.1.2 ATU Antenna Tuning Unit

2.1.3 BUPG Back-up Power Group

2.1.4 C3CEN Command, Control and Communications Engineering Center

2.1.5 CFE Contractor Furnished Equipment

2.1.6 CGPMS Coast Guard Planned Maintenance System

2.1.7 CI Commandant Instruction

2.1.8 CIM Commandant Instruction Manual

2.1.9 CM Corrective Maintenance

2.1.10 COR Contracting Officer’s Representative

2.1.11 COTS Commercial Off-the-Shelf

2.1.12 CRDS Central Response Dispatch System

2.1.13 DGPS Differential Global Positioning System

2.1.14 DHS Department of Homeland Security

2.1.15 EILSP Electronics Integrated Logistics Support Plan

2.1.16 EIT Electronic and Information Technology

2.1.17 ESD Electronics Support Detachment

2.1.18 ESU Electronics Support Unit

2.1.19 FRA Federal Railroad Administration

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2.1.20 FRU Field Replaceable Unit

2.1.21 GFE Government Furnished Equipment

2.1.22 GOTS Government Off the Shelf

2.1.23 GPETE General Purpose Electronic Test Equipment

2.1.24 GPS Global Positioning System

2.1.25 GSOS GPS Surface Observing System

2.1.26 GWEN Ground Wave Emergency Network

2.1.27 HVAC Heating Ventilation and Air Conditioning

2.1.28 ICP Inventory Control Point

2.1.29 KO Contracting Officer

2.1.30 MF Medium Frequency

2.1.31 MSK Minimum Shift Keying

2.1.32 NAVCEN Navigation Center

2.1.33 NIST National Institute of Standards and Technology

2.1.34 PM Preventative Maintenance

2.1.35 PWS Performance Work Statement

2.1.36 QAE Quality Assurance Evaluator

2.1.37 REFSTA Reference Station

2.1.38 RSIM Reference Station Integrity Monitor

2.1.39 SAC Southern Avionics Corporation

2.1.40 SMEF System Management and Engineering Facility

2.1.41 SOW Statement of Work

2.1.42 SPETE Special Purpose Electronic Test Equipment

2.1.43 UPS Uninterruptable Power Supply

2.1.44 USCG United States Coast Guard

2.2 Definitions 458

2.2.2 Allowance Parts List. A comprehensive list of repair parts for a 460 specific piece of equipment or system. 461

2.2.3 Casualty Report. A report issued by the Coast Guard operational 463 command notifying other activities of an equipment or system outage, failure or 464 limited capability. 465

2.2.4 Depot Level Support. Depot Level Support (DLS) is maintenance 467 performed at a centralized repair location. 468

2.2.5 Government Direction. An explicit order from the government 470

KO/COR to the Contractor to provide technical or administrative direction. This 471 is technical direction only and will not result in a change to the contract or order 472 or additional cost to the Government. Any contractor disagreement that the 473

Government direction is not a cost implicating constructive change shall be 474 raised to the contracting officer within 5 days or it is waived. 475

2.2.6 Government Information. Information provided to the Contractor 477

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necessary to perform site maintenance. 478

2.2.7 Mandatory Turn In Reparable (MTI). Depot level reparable parts 480 managed by a Coast Guard Inventory Control Point (ICP) and issued to a unit or 481 support activity without reimbursement. Typically parts are issued based on an 482 exchange with a like defective part. Contractor shall abide by Coast Guard 483 policy and return all MTI parts within 15 days of receipt to the appropriate 484 releasing authority or Surface Forces Logistics Center (SFLC), whichever is 485 appropriate in the given circumstance. 486

2.2.8 Organizational Level Support (OLS). Organizational level support is 488 generally accomplished by the maintenance Contractor and consists of 489 replacement, repair, lubrication, installation of approved engineering changes, 490 adjustment, alignment, replenishment of consumables, cleaning, data collection 491 and processing, corrosion control, and testing of equipment. OLS includes both 492 planned and corrective maintenance actions. 493

2.2.9 Quality Assurance. Actions taken by the Government to ensure 495 services provided by the Contractor meet the requirements of the SOW. 496

2.2.10 Quality Assurance Evaluator (QAE). A Government representative 498 designated for surveillance of Contractor performance. 499

2.2.11 Lifecycle Management and Engineering. The DGPS Product Line 501

(DGPS PL) provides engineering oversight and support. The DGPS PL also 502 manages the configuration baselines and engineering change processes. 503

3. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT 506

3.1 General Purpose Test Equipment. No Government general purpose 508 test equipment is available. 509

3.2 Special Purpose Test Equipment. The Government may provide 511

Special Purpose Electronic Test Equipment (SPETE) if available. Software 512 associated with the DGPS equipment will be provided. 513

3.3 Replacement Parts. The Government shall provide parts as available 515 to support the DGPS equipment. The current list of available parts is listed in 516 enclosure 6. 517

3.4 Equipment Mock-Ups and Spare Parts. The Government will 519 provide spare equipment and a complete DGPS broadcast mock-up, less 520 transmitting antenna. Spare parts kits may also be provided and, if provided, 521 shall be maintained per Section 4.3. 522

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3.4.1 Inspection of GFE. The Contractor shall conduct a joint inspection of 524

GFE with the designated Government representative following delivery to the 525

Contractor's facility. All discrepancies shall be documented and reported to the 526

COR / Contracting Officer within 30 days following the joint inspection. 527

3.4.2 Control and Maintenance of GFE. 529

The Contractor shall be responsible to safeguard and maintain all GFE issued 530 under this PWS. Any change to the GFE shall be documented by DD-1149 or 531 other document approved by the COR / Contracting Officer. The Contractor is 532 also responsible to maintain all GFE per Coast Guard policy(s) and 533 manufacturer's standards and specifications. 534

3.6 Tools. No GFE tools will be provided. 537

3.7 Utilities. DGPS Sites are provided with commercial power and telephone 539 service. The Contractor is authorized use of the site telephone for official use only. 540

The Government shall be reimbursed for any unauthorized long distance calls. 541

Since the DGPS sites are located in remote locations, no water or sanitary facilities 542 are available. 543

3.8 Use. Contractor shall use Government furnished property only for the 545 performance of work under this contract, and shall be responsible for returning 546 all Government furnished property in good working condition, subject to normal 547 wear and tear 548

3.9 Software. BMC Service Desk Express will be utilized as the Help 550

Desk software. It can be expected these versions will be upgraded during the 551 contract period of performance. Software and data used in support of this 552 contract is considered Government owned property. 553

4.0 CONTRACTOR FURNISHED PROPERTY 555

4.1 General Purpose Test Equipment. The Contractor shall provide and 557 maintain all required general-purpose test equipment. The test equipment shall 558 have a current calibration decal indicating date calibrated and calibration facility. 559

All calibrations shall be documented and traceable to the National Institute of 560

Standards (NIST). 561

4.2 Replacement Parts. The Contractor shall obtain non GFE parts. The 563

Contractor shall advise the Contracting Officer or COR if any procurement of 564

$500 or more. Parts acquisition, maintenance, storage, and tracking shall be 565 subject to Coast Guard policies and procedures. 566

4.3 Replacement Materials. The Contractor shall be responsible to 568 procure or acquire all consumables. When replacement parts are available from 569

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Government supply source, that resource must be used prior to procuring from 570 commercial. The Governments goal is to have the Contractor assist in getting 571 material into the Government stock system. The COR will coordinate 572 government parts procurements. Typical items include small parts, components, 573 lamps, light bulbs, fuels, oils, lubricants, batteries, locks, etc. Any material or 574 equipment purchased and reimbursed as other direct costs on any task order shall 575 become the property of the Government and shall be handled and safeguarded as 576 outlined above for GFE. The Contractor shall advise the Contracting Officer or 577

COR if any procurement of $500 or more. If commercial procurement of parts 578 becomes necessary, the Contractor shall obtain like items from the original 579 equipment manufacturer or vendor as appropriate after receiving approval from 580 the COR. 581

4.3 Contractor Furnished Equipment (CFE). The Contractor shall 583 provide all tools and maintenance equipment, other than those specified in 584 section 3, required to support the DGPS program. These items will not be 585 reimbursed as other direct costs and will remain the property of the Contractor. 586

4.4 Material Handling and Accountability. The Contractor shall 588 maintain control and accountability for all material provided as GFE or is 589 acquired and reimbursed as other direct costs during the life of this contract. The 590

Contractor shall be responsible for all shipping, storage and handling cost 591 associated with material used to support the DGPS Program. 592

4.5 Tools. The Contractor shall provide all standard hand tools, power tools 594 and maintenance equipment to perform the required levels of maintenance. 595

4.6 Safety Equipment. 597

4.6.1 Personnel Protective Equipment. The Contractor shall provide all 599 personnel safety equipment required in the performance of this contract in 600 accordance with OSHA and other applicable requirements. 601

4.6.2 Site Safety and Personnel Protective Equipment. Contractor 603 shall maintain and/or replace safety equipment at DGPS sites that is no 604 longer serviceable. Site safety equipment includes fire extinguishers, 605 safety goggles/face shield, grounding wand, hearing protection, wood 606 cane, first aid kit, rubber gloves, etc. Replacement equipment shall be in 607 accordance with CIM 5100.47 - Safety and Environmental Health Manual 608 and CIM 10550.25B Electronics Manual (Refs 6.2.1.2 & 6.2.1.7) 609

4.7 Facilities. Office, Shop and Warehouse Space. The estimated storage 611 warehouse space is between 5,000 and 14,000 square feet not including 612 office and shop spaces. The Contractor's facility shall be capable of 613 accommodating DGPS equipment shelters for overhaul, modification, 614 outfitting and testing. Each shelter requires/occupies a footprint of 615

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10'Wx18'Lx9’H with a weight under 10,000 pounds. Shelter storage and 616 staging area may be external to the primary shop and warehouse space. 617

Adequate space and facilities shall be available to accommodate up to six 618 shelters (double stacked). The Contractor's facility should have the 619 capability of providing 3-phase power at 60 Amperes In addition, the 620

Contractor's facility should have suitable facilities to install DGPS 621 reference and monitor antennas. The Government reserves the right to 622 make a pre-award inspection of all Contractor facilities used in the support 623 of this effort. The Contractor facility should be located within the seven 624

(7) city area inclusive of Norfolk, Portsmouth, Virginia Beach, 625

Chesapeake, Suffolk, Hampton, and Newport News in order to provide the 626

Government with total asset visibility, shelter and equipment testing. 627

4.8 Software. Contractor shall provide all software except BMC Service 629

Desk Express. 630

5.0 REQUIREMENTS 632

This section provides a summary of Contractor services and support required by 634 this PWS. 635

5.1 General. The Contractor shall provide logistics, technical, engineering, 637 installation support and program management services required to maintain 638

DGPS systems that are deployed throughout the United States and its territories. 639

The services to include casualty response and tier-two call center support. 640

Additional services include equipment and facility maintenance, equipment 641 installation, equipment removal, site preparation, fabrication, and system 642 upgrades. Also included are asset management, contract reporting, public 643 relations and a broad range of optional services as specified in detailed 644 task/delivery orders issued separately. Places of performance include remote 645 sites located throughout the contiguous United States, Alaska, Hawaii and Puerto 646

Rico. (See enclosure 1.) Maintenance services will be required at DOT 647

Nationwide Sites and may be incorporated to support the existing maritime 648

DGPS, Army Corps of Engineer (ACOE) and Future Build Sites. 649

5.2 Casualty and Corrective Maintenance. 651

5.2.1 Casualty Response. The Contractor shall provide on-site 653 casualty response services to restore failed DGPS equipment. The 654

Contractor shall provide a response to each casualty within a specified time 655 frame based on the criticality of the failure. Following official notification 656 by the NAVCEN of an equipment malfunction or casualty, the Contractor 657 shall contact the DGPS Watchstander at NAVCEN Alexandria within three 658

(3) hours to provide a response plan and estimated time of arrival on-site. 659

For example: The Contractor is required to be onsite within 24 hours 660 for Transmitter off-airs, High Reflected power or ATU failures, RSIM 661

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Controller Failure s, Transmission Line Failure and antenna /Tower 662

Failures. Response time for other types of casualty as shown in Table 5.1. 663

Table 5. 1 provides the not-to-exceed On-Site casualty response times for 664

Contractor maintained sites. 665

COR may modify the casualty response requirements on a case-by-case 666 assessment. 667

CASUALTY 24 H 48 H 96 H OTHER

R

NOTES

Transmitter off-air

High Reflected power or ATU failure

RSIM Controller Failure

Transmission Line Failure

Antenna / Tower Failure 1

Transmitter operating at reduced power or has one amplifier inoperative (Soft Fail)

Integrity Monitor Receiver Failure (single)

Reference Station Receiver Failure (single)

REFSTA / ITMON Antennas

Battery Charger / Inverter

Tower Hazard Lighting Systems

AC Units 2

Equipment Shelters 2

BUPG 2

Fuel 2

All others 2

NWS Weather Sensors 3

Table 5.1 Casualty Response Time 670

Notes: 1. Response to investigate nature of failure. Make repairs if 672 possible. 673

2. Case-by-Case assessment. 674

3. Next scheduled maintenance visit. 675

5.2.1.1 Central Response and Dispatch System. The Contractor 677 shall provide a (tier-two) Central Response Dispatch System (CRDS) in 678 support of the DGPS. The CRDS shall include a 24 x 7 x 365 679 telephone-based consultation and central dispatch function for casualty 680 and problem reporting. The CRDS shall be a single, dedicated, toll-free 681 number. Upon notification of an equipment casualty or request for 682 service, the Contractor shall open a work order or trouble ticket and 683 dispatch the appropriate level of technical support. A key component to 684 the CRDS shall include a "Help Desk" type computer application to 685 facilitate the capture and management of event driven and scheduled 686 maintenance actions (Reference 3.9). The help desk application will 687

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provide the following features: 688

a. Call logging, tracking, and reporting 689

b. Statistical information retrieval for knowledge-based resource 690

c. Scalable architecture 691

d. Customizable 692

e. Asset tracking and management 693

f. Data export to other applications such as Excel, Access, and 694

Oracle 695

g. Cost, expense and labor tracking 696

5.2.2 Casualty Repairs. Upon arrival at the site, the contractor shall 698 assess the extent of repairs required to restore the equipment casualty to 699 full operation. If conditions or circumstances prevent restoration of 700 operations within eight hours, the Contractor shall contact the COR to 701 provide an assessment of the casualty and recommendations for follow-on 702 activities to restore the broadcast to normal operations. Prior to site 703 departure , the contractor shall call the appropriate NAVCEN watchstander 704 for East Coast Sites (703) 313-5902 or West Coast sites (703) 313-5816 to 705 complete a Site Operational Verification checklist with the watchstander. 706

5.3 Maintenance Requirements. The Contractor shall provide facility and 708 equipment maintenance services as currently outlined in the DGPS Maintenance 709

Procedures Manual, (Enclosure 3) and Preventative Maintenance Summary 710

(Enclosure 4). Additional maintenance requirements may be added by the 711

Product Line to achieve stated system availability requirements by follow-on 712 task orders. Maintenance requirements may evolve as equipment ages or as 713 operational requirements change. 714

5.3.1 Site Visit Coordination. 716

The Contractor shall coordinate all visits and on-site work with the 717

COR. Notification of, and request for, transmitter off-air periods 718 shall be submitted at least 45 days in advance to allow for public 719 notification. The Contractor shall notify the COR at least 14 days 720 prior to scheduled maintenance and visits not requiring off-air 721 periods. Specific sites, such as those located on military or 722

Government reservations, may have special access or advance 723 notification procedures in addition to those previously described. 724

The Contractor shall comply with these special site access 725 requirements in accordance with the host command's policy and 726 established procedures (see enclosure 5). The primary points of 727 notification for site visits include the following: Coast Guard 728

NAVCEN Alexandria, VA, Operations Division; Coast Guard 729

Command, Control and Communications Engineering Center 730

(C3CEN), DGPS Product Line; and, Coast Guard Centralized 731

Service Desk, (CSD) for Maritime sites. 732

5.3.1.1 Arrival 734

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Upon arrival to the site, the contractor shall call the appropriate 735

NAVCEN watchstander for East Coast Sites (703) 313-5902 or 736

West Coast sites (703) 313-5816 to notify the watchstander the 737 technicians are at the site for maintenance and they will be 738 receiving intermittent intrusion alarms. 739

5.3.1.2 Departure 741

Prior to site departure, the contractor shall call the appropriate 742

NAVCEN watchstander for East Coast Sites (703) 313-5902 or 743

West Coast sites (703) 313-5816 to complete a Site Operational 744

Verification checklist with the watchstander. This measure is to 745 ensure all switches, connections, and operating parameters are 746 normal. The Contractor shall also ensure all shelters, gates or 747 equipment enclosures are secured and locked prior to departure. 748

5.3.2 Pest, Wildlife Management and Hazardous Materials. The 750

Contractor shall maintain the DGPS Site and site facilities free of invading 751 wildlife and insects, insect nests and animal debris to the extent necessary 752 to maintain clean and safe operating environment during maintenance 753 visits. The Contractor shall comply with all Federal, state and local 754 regulations concerning wildlife management and endangered species. 755

Contractor is responsible for the safe use, transportation and storage of any 756 hazardous substances required. (Reference 6.2.1.6. & 6.2.1.8) 757

5.3.3 Modified Maintenance Requirements for DGPS Caretaker 759 Sites (Non operational). The Contractor shall provide management, 760 technical services, and material necessary to maintain DGPS caretaker 761 sites. (See Enc. 1.) These sites shall be visited and serviced on an annual 762 basis to ensure facility upkeep, equipment viability, and security of on-site 763 assets. Maintenance shall include the following: 764

a. BUPG Maintenance and Repair 765

b. Oil, Lubricants, Fluids, Fuel Service, Testing, and Treatment 766

(Refer to Enclosure 3 Section 3) 767

c. Inspection and Maintenance of Towers, Anchors, Guy wires and 768

Tower Hazard Lighting Systems. (Ref 6.2.1.3) 769

d. Shelters, Lighting, Alarms, Autodialers 770

e. Fences 771

f. Signs 772

5.3.4 Special Requirements. Selected DGPS sites have special 774 requirements in addition to maintenance and upkeep previously described. 775

Enclosure (5) is a listing of those special requirements to which the 776

Contractor shall adhere during maintenance visits. Any deviations to 777

Enclosure (5) shall be reported to the Government. 778

5.3.5 Equipment Covered. Configurations of DGPS installations may 780

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vary by location. Enclosure (2) provides a matrix of equipment and 781 systems to be supported. 782

5.3.6 Equipment Not Covered. Equipment not covered by this PWS 784 includes Telephone and Power Company owned equipment. 785

5.4 Additional Services 787

The Government reserves the right to order additional services and support for 788

DGPS / DGPS broadcast locations and equipment within the scope of the 789 contract. These additional services may be added by Task Orders as required. 790

Amplified information will be provided in the SOW when additional services 791 are needed by the Government. Anticipated services may include but are not 792 limited to the following: 793

5.4.1 Equipment installation/removal. 794

As equipment changes, the contractor maybe required to remove the old 795 equipment and install the new equipment. This task in some cases will 796 require the removal of wiring, and mounting hardware and the installation 797 of new materials. 798

5.4.2 Fabrication 799

The DGPS incorporates a large quantity of COTS equipment. This often 800 requires the fabrication of special mounting hardware. The task order to 801 install this equipment would require the contactor to fabricate brackets, 802 mounting plates, etc. needed to correctly install this equipment. 803

5.4.3 System upgrades 804

As equipment ages or as operational requirements change, system upgrades 805 are often required by Time Compliant Technical Orders (TCTO). Some 806 examples of these changes are antenna coupler and transmitter 807 replacements, and installation of Remote Transmitter Communication 808

Interface (RTCI). 809

5.4.4 Site Survey 810

When new sites are required, the contractor may be tasked to conduct a site 811 survey to determine the feasibility of constructing a system at a to be 812 specified location. This survey would include all the criteria needed to 813 construct a fully operational site.