Attch 4 Labor Cat desc(REV 1) .doc

Attachment 4 (REV 1)

HSCETC-11-R-00002

Information Technology Field Operations (ITFO)

Labor Category Descriptions

Labor Categories and Job Descriptions: In accordance with (IAW) FAR 39.104, the Contractor is responsible to ensure all contractor personnel shall have the education and experience relevant to ITFO SOW requirements at the time of assignment to fully perform the duties of that position. The position descriptions below are not all inclusive. All personnel provided throughout contract performance shall meet and perform the requirements of the position assigned prior to beginning work.

The Contractor shall ensure any subcontractors to be fully qualified personnel and provide best value to the Government at the time of assignment by the contractor.

The Contractor shall ensure that there are no conflicts of interest concerns for any of the Contractor staff or sub-contractor staff.

Listed below are the anticipated standard labor categories for this contract. Other positions may be identified by the Government or the contractor during contract performance by mutual agreement of the parties. Key personnel are designated by (Key).

1) Program Manager (Key)

2) Deputy Program Manager (Key)

3) Subcontractor Program Manager 4) Project Manager/Task Order Lead 5) Information Systems Security Officer 6) Communications/Network Engineer

7) Computer Systems Analyst (Sr.)

8) Computer Systems Analsyt (Jr.)

9) Systems Administrator

10) LAN/Deskside Support Technician

The Government has determined required minimum education and experience requirements for the following Key Personnel as essential for successful performance IAW FAR 39.104(b):

Program Manager – Key Personnel

Description: Under indirect supervision, oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities. Oversees fiscal, operational, administrative, and human resources management of the program; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

Deputy Program Manager – Key Personnel

Description: Under general direction, oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities. Oversees fiscal, operational, administrative, and human resources management of the program; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

The labor categories below are NOT key personnel and the information provided is a description of the capabilities associated with these labor categories.

Offerors shall provide fully burdened labor rates only for the positions indicated on Attachment #10 in accordance with the descriptions noted below.

An Offeror may propose alternate or additional labor categories in their response to Task Order #1. Pricing for proposed alternate or additional personnel in response to TO#1 shall be provided IAW the Volume VI -Price and Volume V – Task Order #1.

Subcontractor Program Manager Description: Under immediate supervision, oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities. Oversees fiscal, operational, administrative, and human resources management of all Subcontractors, teaming arrangements, etc. the program; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

Project Manager/Task Order Lead

Description: Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Information Systems Security Officer –

Description: Oversees the efforts of security staff to design, develop, engineer and implement solutions to security requirements. Responsible for the implementation and development of the DHS IT security. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analyses which also includes risk assessment. Provide support to plan, coordinate, and implement the organization’s information security. Provide support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems. A working knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology. Provides daily supervision and direction to staff.

Communication Network Engineer

Expert level support of a 24x7 LAN and associated hardware, applications, users and other equipment both remotely and onsite to include mainframe connectivity and web-based application connectivity. Ability to clearly document work, accomplishments and issues. MCSE preferred but not required. ITIL Certification preferred but not required. Familiarity with LANDesk and experience with BigFix a must. Ability to troubleshoot and upgrade existing operational environment consisting of Windows Servers 2000/2003 and workstations running Windows XP, and Windows 2000, Active Directory and Exchange. Support of peripheral devices such as PDA’s, Blackberry hand held devices and printers. Disaster Recovery software utilized is Veritas Backup Exec and Computer Associates ArcServe. Customer interface skills a must. Must be a self starter and able to work independently as well as in a team environment. Must be able to multi task and have ability to work on several fast paced projects at one time. Up to 30% travel may be required.

Computer System Analyst (Senior)

Senior level support of a 24x7 LAN and associated hardware, applications, users and other equipment both remotely and onsite to include mainframe connectivity and web-based application connectivity. Ability to clearly document work, accomplishments and issues. MCSE preferred but not required. ITIL Certification preferred but not required. Familiarity with LANDesk and experience with BigFix a must. Ability to troubleshoot and upgrade existing operational environment consisting of Windows Servers 2000/2003 and workstations running Windows XP, and Windows 2000, Active Directory and Exchange. Support of peripheral devices such as PDA’s, Blackberry hand held devices and printers. Disaster Recovery software utilized is Veritas Backup Exec and Computer Associates ArcServe. Customer interface skills a must. Must be a self starter and able to work independently as well as in a team environment. Must be able to multi task and have ability to work on several fast paced projects at one time. Up to 30% travel may be required.

Jr. Computer System Analyst (Junior)

Junior level support of a 24x7 LAN and associated hardware, applications, users and other equipment both remotely and onsite to include mainframe connectivity and web-based application connectivity. Ability to clearly document work, accomplishments and issues. MCSE preferred but not required. ITIL Certification preferred but not required. Familiarity with LANDesk and experience with BigFix a must. Ability to troubleshoot and upgrade existing operational environment consisting of Windows Servers 2000/2003 and workstations running Windows XP, and Windows 2000, Active Directory and Exchange. Support of peripheral devices such as PDA’s, Blackberry hand held devices and printers. Disaster Recovery software utilized is Veritas Backup Exec and Computer Associates ArcServe. Customer interface skills a must. Must be a self starter and able to work independently as well as in a team environment. Must be able to multi task and have ability to work on several fast paced projects at one time. Up to 30% travel may be required.

System Administrator

Support a 24x7 LAN and associated applications. Troubleshoot, upgrade, existing operational environment consisting of workstations running Windows XP, and Windows 2000 associated file and print servers running Windows 2000/2003, Active Directory, Exchange and Enterprise Messaging software. Peripheral devices consist of PDA’s, Blackberry hand held devices and printers. Disaster Recovery software utilized is Veritas Backup Exec and Computer Associates ArcServe. Up to 30% travel may be required.

LAN/Deskside Technician

Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs., Troubleshoot, upgrade, existing operational environment consisting of workstations running Windows XP, and Windows 2000 associated file and print servers running Windows 2000/2003 Active Directory, Exchange and Enterprise Messaging software. Peripheral devices consist of PDA’s, Blackberry hand held devices and printers. Disaster Recovery software utilized is Veritas Backup Exec and Computer Associates ArcServe. Up to 30% travel may be required.