Attch 14 TO 1 Proposal Req.doc

Attachment 14

TO #1 Request for Proposal

HSCETC-11-R-00002

U.S. Department of Homeland Security (DHS)

Immigration and Customs Enforcement (ICE)

Office of the Chief Information Officer (OCIO)

Operations Division

Information Technology Field Operations (ITFO) Support Services Task Order #1 Proposal Request background

The Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) Office of the Chief Information Officer (OCIO) IT Field Operations (ITFO) Branch, provides world-wide enterprise level Information Technology (IT) Operations and Maintenance (O&M) services for over 900 offices and over 26,000 users which include the mobile workforce.

The ITFO Branch, within the ICE OCIO, has the functional responsibility to provide IT O&M services to ICE programs and administrative offices, and other government agencies within and outside of DHS to include but are not limited the Department of Treasury, Department of State, and State and Local entities within the continental US (CONUS) and outside of the continental US (OCONUS).

scope

The Offeror shall provide any and all IT support services, processes, and procedures necessary to sustain systems within ICE at the highest levels of service and availability consistent with cost, schedule, and performance objectives. This support also includes maintaining the ICE IT infrastructure, active directory and exchange management, and to ensure systems are operational and functional for over 26,000 end-users (including the mobile workforce).

objective

The Offeror shall provide operations & maintenance, technical and programmatic support services. The Offeror shall provide IT security compliance, data communications support, relocation of IT infrastructure, conduct site survey technical support, coordinate and support special ICE initiatives, provide user training, identify and resolve technical problems, and provide hardware and software support.

The Offeror shall provide services in accordance with (IAW) all requirements identified in paragraphs C.2 through C.20, C.23 through C.26 of the base contract SOW, this TO proposal request and relevant portions of Attachment 1 -Special Contract Requirements. The majority of the support will be identified as Tier II tickets, occasional telephone service requests or by providing support services to ITFO Information System Security Officer(s) (ISSO), the Contracting Officer’s Technical Representative(s) (COTR), TTMs and may include the ITFO Director and ITFO Regional Managers. The Offerors should refer to the ITFO organizational structure as referenced in the Attachment 3 in RFP# HSCETC-11-R-00002.

The Offerors shall provide their proposed management and technical solutions that provides all required services/deliverables.

The Offeror’s price shall be mapped to the Offeror’s proposed staffing plan for this task order. Offerors may propose labor categories other than those identified in paragraph C.20.1. Proposed labor categories shall be clearly identified and have a description sufficient to permit evaluation of the proposed staffing plan. Offerors shall use the Excel document provided in Attachment 13 to insert proposed price.

Subcontractor labor shall be clearly identified. Any pass through fee/charges shall be clearly identified, (percentage or fixed amount).

This is a Firm Fixed Price Procurement for CLINs XX01, XX02 and 0005. CLINs XX03 and XX04 are reimbursement CLINs and shall be reimbursed as noted below. The Offeror shall insert the monthly FFP price and the extended amount in all CLINs to include option CLINs. (XX denotes the CLIN has a base period and option periods. Example 0001 – Task Order Management (TO) Base period, 1001 – 1st TO Management Option Period, etc.)

The Not to Exceed Amounts (NTE) in CLINs XX03 and XX04 are plug numbers to facilitate evaluation and are not guaranteed. The Offeror shall presume that offerors exceed the established NTE amount at their own risk.

The Period of Performance is a twelve (12) month base period with five (5) twelve month option periods. The base period has a two (2) month transition period and a ten (10) month operational period.

TO Management –TO Contract Line Item (CLIN) XX01

The Offeror shall provide all contractual and program management, oversight, reporting and quality control of the ITFO Support Services for the contract and this task order in accordance with paragraphs in paragraphs C.2 through C.20, C.23 through C.26 of the SOW and relevant portions of Attachment 1 -Special Contract Requirements.

ITFO Support Services – TO CLINs XX02

The Offeror shall perform all requirements identified in paragraphs C.2 through C.20, C.23 through C.26 of the SOW, this TO proposal request and relevant portions of Attachment 1 -Special Contract Requirements. The locations may be found in Appendices D, C. Appendix E provides historical service ticket data which is not a guarantee and may vary as much as 10% plus or minus during the performance period(s).

ODC – Travel – TO CLINs XX03

ODC Travel shall be reimbursed IAW paragraph C.9.1 and the relevant portions of Attachment 1 -Special Contract Requirements. The NTE Plug Amount is $300,000 for all periods.

ODCs – Other - TO CLINs XX004

ODCs other shall be reimbursed IAW paragraph C.9.1.3 and Attachment 1 -Special Contract Requirements. The NTE Plug Amount is $3,000.00 for all periods.

Transition-In - CLIN 0006 The Offeror shall provide a firm fixed price for this CLIN. The price shall be mapped to the proposed Transition-In Plan. The Awardee shall perform the sixty (60) day transition-in process and schedule as per the Offeror’s Transition Plan which details the Offeror’s approach for ensuring an orderly transition from the incumbent Contractor and IAW paragraph C.25, with no degradation of service.