Appendix C Ticket Counts by Area.docx

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ice Information Technology Field Operations (ITFO)
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HSCETC-11-R-00002
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Appendix C Ticket Counts by Area

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Appendix C HSCETC-11-R-00002 ITFO Ticket Counts The following historical data provides information but is not a guarantee. The number of tickets may vary plus or minus 10%.

FY09
East
NC
SC
NW
HQ
SW
NE
SE
West
Total
Oct-08
1170
945
1888
1028
2032
1385
2123
1166
2744
14481
Nov-08
1064
786
1281
749
1549
1257
1859
1112
2588
12245
Dec-08
1126
867
1611
871
2017
1179
2028
1628
3225
26726
Jan-09
1350
1091
1680
902
2004
1241
2308
1921
3184
15681
Feb-09
1367
1099
1777
868
1813
1542
2178
1763
3391
15798
Mar-09
1631
1160
1808
1107
1843
1794
2258
2023
3666
31479
Apr-09
1497
988
1715
1165
1966
1927
2114
1570
3380
16322
May-09
1506
1171
1792
1258
1779
1894
2109
1419
3532
16460
Jun-09
1478
1292
1847
1274
1865
1626
2050
1537
3835
32782
Jul-09
1428
1010
1869
1126
2025
1601
2193
1386
3649
16287
Aug-09
1483
1063
1835
991
2285
2058
1893
1430
3258
16296
Sep-09
2135
1162
2152
1176
2588
3632
1833
1469
3302
32583
Total
17235
12634
21255
12515
23766
21136
24946
18424
39754
191665
FY10
East
NC
SC
NW
HQ
SW
NE
SE
West
Total
Oct-09
2596
1252
2554
1362
2659
4226
2545
1515
3719
22428
Nov-09
1965
1097
2168
1202
2017
2735
1725
1230
3251
17390
Dec-09
1929
1234
2265
1119
2274
2917
1842
1229
3394
39818
Jan-10
1978
1286
2374
1401
2381
2744
1939
1294
3654
19051
Feb-10
2341
1645
2614
1414
2428
2377
1883
1382
3479
19563
Mar-10
3043
1572
3113
1683
2705
2261
2209
1704
4858
38614
Apr-10
2993
1280
3563
1775
2692
1901
1996
2024
4389
22613
May-10
2693
1171
2573
1475
2357
2095
1927
1457
3808
19556
Jun-10
2649
1133
3304
1520
2586
1888
2086
1700
4626
42169
Jul-10
2522
1442
3090
1529
2773
1863
2142
1665
4755
21781
Aug-10
2680
1599
3682
1518
2862
2058
1993
2521
4610
23523
Sep-10
2829
1756
3648
1596
2518
2348
1962
2518
4384
45304
Total
30218
16467
34948
17594
30252
29413
24249
20239
48927
252307

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