Questions and Answers.xlsx
XLSX spreadsheet 22 KB Posted
- Solicitation number
- HQ042326QE055
- Issued by
-
Defense Finance and Accounting Service
About this file
This is a Questions and Answers document for Request for Quote HQ042326QE055 issued by the Defense Finance and Accounting Service (DFAS) Indianapolis, IN for Closed-Circuit Television (CCTV), Intrusion Detection System (IDS), and Access Control System (ACS) maintenance services. The Q&A document addresses contractor inquiries submitted prior to the June 12, 2026, 4:00 PM Eastern Time deadline and provides clarifications on equipment specifications, system components, and performance requirements outlined in the Performance Work Statement.
Key responses indicate that the Government will not provide detailed technical specifications beyond what is documented in the PWS, including specific equipment lists, VMS software details, server configurations, camera installation locations, or historical emergency response data. Contractors are expected to base proposals on PWS Sections 3.3 and 9.0, which contain estimated quantities and system components. Critical clarifications include: the ACS is Lenel OnGuard with an IDS comprised of Bosch and DMP components; contractors are responsible for obtaining necessary system credentials and ensuring all software licenses remain current; replacement parts must be new or manufacturer-certified; the Government does not guarantee operational status of all components at contract award; and contractors must determine appropriate staffing levels to meet response time requirements (4 hours for critical assets, 24 hours for non-critical assets). The document also confirms that peripheral security devices such as metal detectors, turnstiles, and bollards are outside contract scope, and that NVRs were installed between 2021-2023.
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Sheet1
| Request for Quote HQ042326QE055 |
| Defense Finance and Accounting Service Indianapolis, IN (DFAS-IN) |
| Closed-Circuit Television (CCTV), Intrusion Detection System (IDS), and Access Control System (ACS) Maintenance Services |
| Questions: Due June 12, 2026, 4:00 PM Eastern Time - CONSOLIDATED |
| Question # | Document and Section | Page | Contractor Questions |
| 1 | PWS 3.2 IDS | 2 | The PWS identifies 8 areas of IDS coverage. Please provide a material list or a count and type of devices in each area so that the contractor can determine the Level Of Effort (LOE) required to maintain these systems. |
| Answer: The Performance Work Statement (PWS) provides an estimated list of equipment and protected areas. As stated in the PWS, quantities are estimates and may fluctuate. The contractor is responsible for maintaining the existing, installed IDS equipment. | |||
| 2 | PWS 3.2 IDS | 2 | The PWS identifies eight (8) areas require a higher security standard as in NISPOM or ICD level certifications? |
| Answer: Contractor personnel must meet all security requirements as outlined in Section 13.0 of the PWS, 'Security Requirements for Unclassified Information.' Offerors are responsible for ensuring compliance with all stated requirements. | |||
| 3 | PWS 3.3 System Components and Estimated QTY's | 2 | The PWS identifies up to 150 cameras. It does not mention the Video Management Software (VMS) Suite that manages the video data. Please identify the VMS so the contractor may be able to provide the most applicable certifications, VAR letters and examples of past performance. |
| Answer: The Access Control System (ACS) is Lenel OnGuard, and the Intrusion Detection System (IDS) includes Bosch and DMP components, as stated in the PWS (Sections 3.1, 3.2, 9.1, and 10.1). The contractor must possess the certifications required to service this equipment. | |||
| 4 | PWS 3.3 System Components and Estimated QTY's | 2 | Can you provide as much detail as possible about VMS in order to provide the most accurate cost to maintain the VMS: Storage array type (RAID) size, quantity of workstations viewing video, quantity and size of monitors viewing video.any required back-up power or UPS, Any associated furniture ( consoles, decks, racks etc..) |
| Answer: Offerors shall base their proposals on the requirements outlined in the PWS. Section 3.3 and Section 9.0 provide estimated quantities and system components. The Government will not provide additional technical specifications beyond what is in the solicitation. | |||
| 5 | PWS 3.3 System Components and Estimated QTY's | 2 | Can you identify the following about ACS & IDS: The number and type of servers and workstations, Monitors/sizes, badging and or enrollment stations, visitor kiosks and all applicable peripherals associated with each. |
| Answer: Offerors shall base their proposals on the requirements outlined in the PWS. Section 3.3 and Section 9.0 provide estimated quantities and system components for the ACS and IDS. No further breakdown will be provided. | |||
| 6 | PWS 3.3 System Components and Estimated QTY's | 2 | Can you provide Camera installation location/heigth information for each camera? |
| Answer: As stated in PWS Section 3.3, quantities are estimates and may fluctuate. A site visit will not be conducted. Offerors must base their proposals on the information provided within the solicitation documents. | |||
| 7 | PWS 3.3 System Components and Estimated QTY's | 3 | Are there any unmentioned security peripheral devices that connect to any of the systems i.e.. Metal detectors, turnstiles, x-ray machines, bollards, gate arms. |
| 8 | Answer: Per the PWS, this contract is for the maintenance of the Closed-Circuit Television (CCTV), Intrusion Detection System (IDS), and Access Control System (ACS) and their associated components as described. Other peripheral security devices are outside the scope of this contract. | ||
| 9 | PWS | 3.1 Access Control System (ACS) | What is the Lenel Dongle # for this site? I will find out next week |
| Answer: This information will not be provided. The contractor will be responsible for obtaining any necessary system credentials or information required to perform maintenance upon contract award. | |||
| 10 | PWS | 3.1 Access Control System (ACS) | When does the current Lenel SUSP expire for this site? |
| Answer: This information will not be provided. The contractor is responsible for ensuring all systems are properly maintained and licensed throughout the period of performance, as required by the PWS. | |||
| 11 | PWS | 3.3 System Components and Estimated Quantities | All Axis Communcations IP Camera models listed are EOL. Axis hardware support and Axis OS support has already expired for the following Axis IP camera models P3354, P3364, M3045 and P5624-E. Does DFAS intend to fund the replacement of these EOL IP cameras are part of the maintenance program? |
| Answer: Per PWS Section 7.2 and 7.3, the contractor is responsible for the maintenance, repair, and replacement-in-kind of existing components to maintain a fully operational system. Replacement parts shall be new or manufacturer-certified and compatible with the existing system. | |||
| 12 | PWS | 3.3 System Components and Estimated Quantities | Can DFAS confirm that all existing ACS, IDS and CCTV systems and components will be fully functional at the time of contract award? |
| Answer: The Government does not guarantee the operational status of all components at the time of award. The purpose of this contract is to provide maintenance and repair services for the existing systems. | |||
| 13 | PWS | 5.1 Telephone Consultation | How does DFAS track and keep a record of telephone consultation (service requests) for response time? |
| Answer: The COR will initiate all service requests. The contractor shall maintain service records and provide them upon request, as detailed in PWS Section 8.3. Performance standards for response times are outlined in PWS Section 11.0. | |||
| 14 | PWS | 5.2 In-Person Emergency Repair/Service | Can DFAS provide the number of emergency response requests for critical assets (4 hour response) for the current contract? |
| Answer: This information will not be provided. Offerors should base their proposals on the requirements and estimated equipment quantities outlined in the PWS. | |||
| 15 | PWS | 5.2 In-Person Emergency Repair/Service | Can DFAS provide the number of non-critical assets (24 hour response) for the current contract? |
| Answer: The Government does not provide a component-level breakdown of critical vs. non-critical assets. The definitions and response times are specified in PWS Section 5.2. An emergency will be determined by the COR. | |||
| 16 | PWS | 5.3.1 Response Time | Can DFAS confirm that based on the quantity of equipment and required response times that this is to be considered a full-time position? |
| Answer: The Government will not direct the contractor's staffing levels. The contractor is responsible for proposing a staffing approach sufficient to meet all performance requirements outlined in the PWS, including the response times in Section 5.0 and the performance standards in Section 11.0. | |||
| 18 | PWS | 7.5 Network Video Recorders (NVRs) | What was the approximate installation date for the existing NVRs? |
| Answer: Between 2021-2023; the Government will not provide specific installation dates for all components. The contractor is responsible for maintaining all existing NVRs as part of the overall system. |
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