Amendment 0004.pdf

WHS - ACQUISITION DIRECTORATE

4800 MARK CENTER DRIVE, SUITE 09F09

ALEXANDRIA VA 22350

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of amendment 0004 is to provide a revised PWS

1. CONTRACT ID CODE PAGE OF PAGES

J 1 33

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 13-Oct-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HQ003421R0031

X 9B. DATED (SEE ITEM 11)

03-Aug-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

13-Oct-2021

CODE

WHS - ACQUISITION DIRECTORATE

4800 MARK CENTER DRIVE, SUITE 09F09

ALEXANDRIA VA 22350

HQ0034 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

FACILITY CODECODE

EMAIL:TEL:

HQ003421R0031

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

DESCRIPTIONS AND SPECIFICATION

PERFORMANCE WORK STATEMENT

Section C - Descriptions and Specifications Part 1: General Information

1.1. Introduction

The Pentagon is the headquarters of the United States Department of Defense (DOD) and the world’s largest low-rise office building. It is at once an institution, museum and a national symbol. The Pentagon on a daily occurrence, houses approximately 26,000 military and civilian employees and 3,000 non-defense contract personnel dedicated to protecting our national interests. The Pentagon sits on 34 acres of land including the five-acre center courtyard, making a footprint large enough to accommodate five Capitol buildings.

1.2. Background

The Pentagon sits on 34 acres of land including the five-acre center court, making a footprint large enough to accommodate five Capitol buildings. In spite of the Pentagon’s tremendous size, it takes only seven minutes to walk between any two points of the building because of its unique design. There are approximately 6,600,000 gross square feet of space, 280 restrooms, 7,750 windows, 130 stairways, 40 escalators, elevators, 17.5 miles of corridors, and 700 water fountains. These figures are approximate, and are subject to change as the renovation is completed.

Pentagon custodial requirements are performed by three (3) separate contracts, this Small Business contract, and two

(2) separate Ability-One contracts with which coordination will often be required between all three contractors.

1.3. Custodial Business Hours

Pentagon normal business hours are; 0600 – 1800 hours Monday through Friday. Pentagon after hours are 1800 – 0600 Monday through Friday, excluding Federal Holidays.

1.3.1 Work Hours and Notifications: Contractor shall complete most work during normal hours. Normal Hours are from 0600 to 1800 hours on Government work days. Off Hours are defined as Government work days between 1800 to 0600 hours, and all day Saturday and Sunday. The Government requires all noise generating activities exceeding 80dB and work that requires outages during Off Hours. Contractor must coordinate Off Hours work with the Government in advance (at least 24 hours in advance). Contractor must not work Off Hours without Government approval.

Work shall not be conducted on Federal Holidays unless the Contractor has received written approval by the Government. The following Federal Holidays are observed:

New Year’s Day 1 January Martin Luther King Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth June 19th

Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11 November Thanksgiving Day 4th Thursday in November

Christmas 25 December

Note: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on Sunday will be observed on the following day.

The Government can only approve Holiday work that is (1) essential to performance and (2) unavoidable. The Government can only approve work when the Federal property work site is closed for an emergency reason that is

(1) essential to performance and (2) unavoidable.

The Contractor must notify the Government at least fourteen (14) calendar days in advance before beginning any work.

1.4. This is a Firm Fixed Price (FFP) Performance Work Statement (PWS) with a twelve (12) month base with four

(4) additional (12) month options periods.

Part 2: Objectives

2.1. Objective

The objective of this contract is to provide the Pentagon with high quality, timely, proactive and responsive custodial services.

This Small Business (SB) PWS shall provide custodial services to the Pentagon’s second (2nd) floor, Pentagon Heating & Refrigeration Plant (PH&RP), Pentagon Emergency Response Center (PERC), Pentagon Incinerator Plant (PIP), Pentagon Force Protection Agency K-9 Building (PFPA-K9B), Pentagon Ancillary Support Facility (PASF) and selected support trailers, with responsive custodial services with emphasis on proactive Quality Control Program (QCP). In order to earn the highest possible CPARS ratings, the Contractor shall maintain a minimum 96% AQL without additional costs to the Government. These principles shall encourage the Contractor’s commitment and efforts to exceed all standards in this PWS.

2.2. Approach

The Contractor shall maintain a clean sanitary state of all assigned spaces classes, considering the environmental risks of products and processes associated with custodial services. The Contractor and its employees shall focus on health and safety as guiding principles; mindful of tenant mission(s), locations cleaned, and behaviors of facility’s occupants in the execution of is PWS.

2.3. Prohibited

The Contractor shall not use employee or Contractor owned electronic devices to record any information as it relates to Pentagon locations, condition of locations, or time of services. The Contractor shall not transmit any contract related data to unsecured private servers, including Contractor home office servers. The Contractor shall adhere to all DoD policies as they relate to electronic recording devices in Secret, Top Secret and SCIF locations.

2.4. Contractor Quality Control Program

The Contractor shall implement quality control strategies that produce continuous quality deliverables that maintain a minimum or exceed the 96% AQL. The Contractor’s Quality Control Manager (QCM) shall at every opportunity, monitor deliverables continuously, without government notice to eliminate defects. The Contractor shall strive to create a consistently improving quality control business environment that produces professional results, exceeding the 96% AQL. The Government intends too aggressively assess the effectiveness of all the Contractor’s quality control strategies to detect instances of poor, incomplete, omitted or sub-standard deliverable services and other discrepancies that prevents the contractor from consistently exceeding all contract requirements.

2.5. Government Quality Assurance Program

The Government intends to assess the effectiveness of the Contractor’s continuous quality control program through the Pentagon’s Quality Assurance Program (PQAP). The Government will provide the Contractor’s QCM and Quality Control Inspectors (QCI) with electronic recording devices and access to Maximo for used as a data repository of all data generated from the Contractors QC inspections. The Government will provide the necessary training and access to Cognos software for the Contractor to successfully monitor and maintain a proactive, accurate and robust QC program. The Government shall be the administrator of the Contractors’ QC inspections processes as it relates to Government owned property, data, databases, electronic recording devices, software and all other property rights.

2.6. Adenosine Triphosphate Testing \

The QA program will utilize Adenosine Triphosphate (ATP) Hygiene Test (HT) to verify consecutively failed QA inspected restroom spaces through the Industrial Hygienist (IH) program. Testing perimeters are zero (0) to one-hundred (100) percent passing, above one hundred percent is a failed ATP score. Under this contract, locations initially failed by the Governments QA inspection program will be re-inspected after the Contractor has notified the Government through a follow-on Maximo re-inspection work order, that corrective janitorial actions are complete.

Should the Contractors re-perform services fail a second QA re-inspection? The government will HT the entire restroom, and the results tabulated that business day justifying monetary remedies as outlined in Section E– Deductions/Remedies. All ATP failed locations shall remain in a failed state on a daily occurrence, until the Contractor has successfully demonstrated cleaning techniques as identified in the PBM and passed a second COR scheduled ATP re-inspection. The QASP has detailed examples of both QA and IH electronic task inspections. Note:

Under this Contract, the Government reserves the right to implement new Hygiene measurement technologies at any time to detect instances of poor, incomplete, omitted or sub-standard services.

2.7. Reserved

Part 3: Scope

The purpose of this contract is to provide the Pentagon with high quality, timely, proactive and responsive custodial services.

3.1. Location of Services

The Contractor shall provide custodial services to all common and tenant spaces, which include Secret and Top Secret (TS) locations on the second (2nd) floor of the Pentagon building. Attachments in Section J provide details on types of space classes, additional reservation out-buildings and associated square footages covered under Section C of this

PWS.

3.2. Recurring Services

There are nine (9) major custodial components performed on a daily reoccurrence:

3.2.1. Carpet shampoo,

3.2.2. Exterior hard surfaces policing,

3.2.3. Integrated recycling & waste management program,

3.2.4. Miscellaneous services,

3.2.5. Continuous quality control,

3.2.6. Repetitive common area services,

3.2.7. Interior custodial services,

3.2.8. Special Events support, and

3.2.9. COVID19 Response Services.

3.3. Repetitive Exterior/Interior Custodial Services

Cleaning of an area when the appearance of any particular area falls below a clean sanitary state as specified in the PBM. The Contractor shall perform cleaning services that may require a schedule that is repetitive in nature in addition to repetitive daily cleaning of high traffic areas.

Restrooms are a prime example of maintaining a clean sanitary state that befits the Pentagon’s status as a historical building and the nation’s military headquarters that hosts many dignitaries.

3.4. Expectations

The Contractor may employ flexible cleaning tasks of space class types and maintained in a clean and sanitary state at all times. The Pentagon building, due to its mission criticality and image requires the highest standard of custodial services. The occupants of the Pentagon expect this standard which requires the Contractor’s QCM and QCI vigilance in identifying all areas that fall below the clean and sanitary state set forth in this PWS. Common area locations will necessitate continuous and repetitive cleaning in order to maintain a clean and sanitary state of all common areas.

Pentagon restrooms is a space class type that requires a clean sanitary state at all times during normal work hours, aimed at preventing heavily used restrooms from falling below health and cleanliness standards. The Government requires the Contractor’s QCM and QCI’s to repetitively inspect all areas, especially when weather or other circumstances may cause areas to fall below health and sanitary standards. The use of scheduled services alone will not be sufficient to maintain restroom areas in a clean and sanitary state, especially in high visibility tenant spaces and public common areas. The Contractor shall take all measures necessary to maintain a clean and sanitary state of all high traffic common areas.

3.5. Security Clearance

The Contractor shall employ custodial personnel that can obtain and retain TOP SECRET FACILITY CLEARANCES (see Attachment, “DD254 CONTRACT Security Classification Specification”).

3.6. Emergency Response Services (ERS)

In the event of an interior flood emergency caused by extreme rain event requiring immediate water extraction response. The Contractor shall pre-position personnel and appropriate water extraction equipment within (30) minutes of notification by the COR. The Government expects the Contractor to deploy equipment and personnel to assist PBMO personnel to perform water extraction services on the second floor, Metro Entrance Facility (MEF), Visitor Access Facility (VAF) and Remote Delivery Facility (RDF). PBMO will provide notice to the Contractor to perform extraction services related to an emergency rain/flood event by email and a Maximo generated work order. Refer to “6.4. Emergency Response Services” and “9.16. Emergency Response Plan (ERP)” for further details. The Contractor shall at a minimum stage (4), (55) Gallon water extraction “Wet-Vacuums” each with waterproof surge protectors and extraction accessories required to assist PBMO personnel in water extraction activities as they relate to common areas in collecting, mitigating, and dispose of all collected floodwaters, to prevent further water damage to common areas & tenant spaces. The Contractor is to remain on site until released by the COR or senior onsite designated Government official. In case of extended water mitigation services lasting more than a standard (8) hour shift, the Contractor shall continue assisting PBMO with water mitigation services until released. The Contractor’s water mitigation equipment shall be stored on-site, in Government provided assigned storage spaces as stated in “Part 4: Government Furnished Materials / Equipment / Storage Spaces”. During ERS, the Contractor shall continue providing normal custodial services to unaffected locations as stated in this PWS, while simultaneously performing Emergence Response Services.

3.7. Customer Service Requests (non-emergency)

The Contractor shall respond and complete customer service requests within stated parameters; Priority (1) – Emergency, response time is within (15) minutes during normal business hours, and within (30) minutes after normal business hours. Priority (2) – Political Influence, response time is within (30) minutes during normal business hours and within (2) hours after normal business hours. Priority (3) – Urgent Work, response is within 30 minutes during regular hours and within two hours after regular hours. Priority (4) – Normal Work, response is within (45) minutes during normal business hours and within two hours after normal business hours. The Building Operations Command Center (BOCC) will receive service call requests from building occupants and notify the Contractor of the required work through a Maximo-generated work order. Historically, tasks include providing appropriate trash and recycling receptacles for special events, servicing restrooms, office cleaning, trash removal, emptying recycling containers, cleaning common spaces, and other miscellaneous requests for custodial services. Notice is deemed received by the Contractor (30) minutes after a Maximo-generated work order has been issued, immediately if the request is made verbally by the COR, or after (30) minutes if the notice from the COR is written/emailed.

3.8. Response to Occupant Complaints

The COR will report all customer service complaints to the Contractor by email. The Contractor shall respond to all complaints within (20) minutes after notification and must resolve issue(s) associated with the complaint within (60) minutes of being notified by the COR. The Contractor must reply to the COR no later than (75) minutes after initial notification, in writing, documenting that the customer issue(s) have been mitigated and resolved.

FEDERAL GUIDANCE

Reference Title Exhibit

Federal Hazard Communication Program (29

CFR 1910.1200)

Exhibit A:

http://www.ilpi.com/MSDS/SDS/osha/1910_1200.html

Hazardous waste operations and emergency response. - 1910.120

Exhibit B:

http://www.osha.gov/pls/oshaweb/owadisp.show_docu ment?p_table=STANDARDS&p_id=9765

Contractor Performance Assessment Report System (CPARS) Exhibit C: http://cpars.navy.mil/

Green Seal Product Standards

Exhibit D:

GS-37: Environmental Standard for General Purpose, Bathroom, and Glass Cleaners Used for Industrial and Institutional

GS-40: Floor Care Products GS-08: Household Cleaners

3.9. Reserved

Part 4: Government Furnished Items

4.1. Storage Space

The Government will provide the necessary storage space(s) within the building for the Contractor to store janitorial supplies and cleaning equipment. The Government reserves the right to reassign storage space locations as it deems necessary and without notice to the Contractor. The Government will assign keys so the Contractor can secure janitorial supplies. Government provided spaces are kept neat, clean and sanitary all times. The Government shall not be responsible for any damage or loss to the Contractor's or its employees’ stored supplies, materials, or equipment.

The Contractor is responsible to maintain the working condition of all Government equipment located within the assigned spaces such as lockers, tables, benches, and chairs, etc. at all times.

4.2. Provided Access

The Government will provide access to utility sinks in sink rooms at various locations throughout the building. The Contractor shall keep sink rooms neat and maintain their cleanliness; shall not use sink rooms as employee break rooms; and shall not use these rooms to store equipment including mops, brooms, dust cloths, trash totes, or any other custodial items. The Contractor shall keep sink room doors closed and turn lights and water off when not in use. Sink room doors are not to be propped open by jamming foreign matter into door jams. The cost of fixing any damages to http://www.ilpi.com/msds/osha/1910_1200.html http://www.ilpi.com/msds/osha/1910_1200.html http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=9765 http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=9765 http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=9765 http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=9765 http://cpars.navy.mil/ http://cpars.navy.mil/ sink room doors, hinges, or frames shall be the Contractor’s financial responsibility, to reimburse the Government from the Contractor’s next invoice. The Contractor and its employees are “Prohibited” from discharging any custodial cleaning products, byproducts or wastewater generated during custodial activities into storm sewer drains located on the Pentagon reservation. Sanitation drains located in sink rooms shall be the only drains utilized for discharging cleaning products, by-products or wastewater and/or debris generated by cleaning mops, trash containers, trash totes and Terrazzo floor burnishing wastewater that contains wax or stripper.

4.3. Utilities

The Government will provide hot and cold water and electricity as necessary, for the Contractor to perform Contract requirements herein and limited to the normal water supply and 120 volt outlets provided in the building.

4.4. Office Space

The Government will provide sufficient office space, office furniture, and one or more desktop computers to be strictly used by the Contractor’s “Key” Personnel, Project Manager (PM), Assistant Project Manager (APM), and Quality Control Manager (QCM) in carrying out their duties as they relate to this PWS. The Contractor and/or its employees shall not use Government computers for personal business gain or other personal endeavors. The Contractor’s employees requiring computer access must complete and pass all annual required Government training on DoD security protocols. The Contractor shall arrange with a private telephone company the installation of dedicated phone line(s) for the Contractor’s personal and business use. The Contractor shall be responsible for all installation, maintenance, and operational costs.

4.5. Recycling Bins

The Government will furnish cardboard recycling bins for tenant use. The Contractor shall distribute recycling bins as needed to appropriate locations as directed by the COR.

4.6. Electronic Equipment

The Government will furnish electronic devices to the Contractor for use in supporting their continuous QC program to record daily QC inspections and upload inspection results data to Maximo. The Government will provide access to Cognos a data analysis software the Contractor shall use to monitor the Government’s QA inspections and the Contractor’s QC activities as an opportunity to correct service deficiencies before they become substandard performance deductions. The contractor is expected to use all Government provide software and hardware as related to Maximo and Cognos to exceed all requirements in this PWS through the effective use of current and future technologies.

4.7. Reserved

Part 5: Contractor Furnished

5.1. Supplies, Materials, and Equipment

Unless otherwise specified, the Contractor shall furnish all dispensers, materials, supplies, and equipment required to exceed all requirements specified in this PWS. All dispensers, materials, supplies, and equipment provided by the Contractor shall conform to all applicable Federal specifications, standards, and to the requirements in “5.2.

Products”. All sanitary napkin, toilet seat covers, toilet paper, hand towel, multi-fold, and soap dispensers and trash receptacles must be in excellent working condition during the contracted Period of Performance (PoP) dates. The Contractor, at its own cost, shall replace items that become broken or damaged. The COR shall pre-approve all supplies, materials, and equipment described herein.

5.2. Products

The Contractor shall submit to the COR within (15) days of Contract award a complete list of the manufacturers, brand names, intended use of each product and storage locations in the performance of the services detailed in this PWS. The Contractor shall only use Green Certified materials, chemicals, or compounds. The COR shall determine whether products are suitable for the intended purpose. These products, when applied, must not cause damage to surfaces. Paper and soap products intended for occupant use must not cause harm in any way. The Contractor shall use cleaners, degreasers, and detergents made from bio-based materials and maintain a Ph. factor between (2.0 - 11.5), without jeopardizing the intended end use or detracting from the overall quality of janitorial services delivered to the Government. All chemical & non-chemical products proposed for the required services in this PWS must conform to the United States Department of Agriculture (USDA) Designated Bio-based Products List (DBPL). The Contractor shall provide updated Safety Data Sheets (SDS) annually of all cleaning products used in delivering the services detailed in this PWS. Any deviation from pre-approved materials, chemicals, or cleaners require COR approval.

5.3. Cleaning Equipment

The Contractor shall furnish all necessary cleaning equipment. The Contractor shall use only vacuums equipped with HEPA filters for work performed under this contract. The Contractor shall not use equipment powered by combustion engines (gasoline, propane, compressed natural gas, or diesel engines) for use or storage in areas other than locations approved, in advance, by the COR.

5.3.1. Prohibited Cleaning Equipment and Methods

Cleaning Equipment and methods banned from use on the Pentagon Reservation under this contract are all Kaivac Spray-On No-Touch cleaning systems or any similar type no touch type equipment, combination open-air bucket disinfecting solutions with cloth applicator, any battery power hand-held or backpack type electrostatic sprayers, and dry mopping of restroom or hard surface floors.

5.4. Trash & Recyclable Containers

The Contractor shall furnish carts, totes, and waste containers constructed from noncombustible and flame-resistant products that fall within established Underwriters Laboratories guidelines for the collection and/or storage of waste/trash materials and recyclables.

5.5. Carpet Shampoo/ Spot Cleaning

The Contractor shall use portable carpet shampoo/spot cleaning machine that incorporates two (2) separate compartments, one (1) for cleaning solutions and one (1) for dirty solution extraction. The carpet shampoo/spot cleaning machine must have the capability to spray cleaning solution deep into carpet, applying a power brush action to loosen dirt and stains, and immediately extract dirt and stains, with very little moisture remaining.

5.6. Contractor Equipment

The Contractor shall not loan, allow tenants, or other Contractors to borrow Contractor-owned equipment, cleaning products, paper or plastic products, waste collection totes, Special Purpose Vehicle’s (SPVs), or Material Handling Equipment (MHE) for personal use. The Contractor shall be financially responsible for tenant misuse of Contractor-owned equipment that causes damage to building tenants or Government-owned property.

5.7. Equipment Markings

The Contractor shall submit to the COR within (15) calendar days of contract start date. A complete Inventory list and location of all Contractor-owned equipment in Excel format stored in the building and on reservation grounds. All Contractor-owned equipment will be professionally labeled and permanently stenciled with the Contractor’s business logo and inventoried numbered matching the inventory list. If the Government observes any handwritten naming or numbering, the COR will instruct the Contractor to remove the equipment from the Pentagon Reservation in writing with immediate effect. The Contractor must remove the item within (8) hours of written notice by the COR.

5.8. Restroom Soap

The Contractor shall supply “GOJO” Green Certified Foam Hand Cleaner, Item number 8565 “only” during the life of the contract.

5.9. Toilet Paper

The Contractor shall supply “Scott 2-ply” toilet paper, Item number 6780501 “only” during the life of the contract.

5.10. Uniforms

The Contractor shall submit to the COR within (15) calendar days upon Contract PoP date for approval of the Contractors proposed uniforms electronically in MS Word, to include the color or color combinations. After approval by the COR the Contractor’s employees, supervisors, and sub-contractors must wear the approved uniform while performing duties related to this PWS at the Pentagon Reservation. The Contractor shall require its employees, supervisors, and subcontractors to wear the approved distinctive uniforms. The Contractor shall also ensure that uniforms are ready and available by the start of PoP date. Uniforms are required to consist of smock-shirt/trousers for men and smock-blouse/skirt/slack combinations for women. Covers “Hats” if worn, must show the Contractor’s name/logo and match the color combination of the Contractor’s uniforms. Not permitted are professional teams or politically sensitive logos on Contractor’s uniforms throughout the reservation. Men’s trousers shall not sag below the waist. All uniforms shall have the Contractor’s name, easily identifiable and permanently attached at chest level whenever performing duties related to this PWS. The Contractor’s employees shall maintain an appearance that is neat, clean, and reflects favorably upon both the Contractor and the DoD.

5.11. Urinal Screens

The Contractor shall submit to the COR the proposed urinal screens for approval. After approval by the COR the Contractor shall only provide the approved product. The Contractor is required to provide urinal screens made of vinyl with built-in germ-fighting ingredients, white in color, sized to cover the urinal drain, and conform to the contour of the urinal bowl to prevent debris clogging. Urinal screens are replaced every 30-day’s and clearly labeled with non-removable ink.

5.12. Dispensers

The Contractor shall submit to the COR the proposed hand towel and hand soap dispensers for approval. After approval by the COR the Contractor shall provide the approved product as directed during the life of the contract. The Contractor is required to provide both “touchless” hand towel and hand soap dispensers. The Contractor shall provide direct replacement of approved dispensers as required.

5.13. Special Purpose Vehicles (SPVs)

The Contractor shall ensure all Contractor-owned SPV’s are being operated and maintained on the Pentagon Reservation in a mechanically safe condition at all times. Contractor SPV’s are required to pass a mandatory safety inspection annually. All SPV operators are required to attend a Government sponsored “Operator Safety Course” (OSC) and be certified to operate SPV’s at the Pentagon Reservation. SPV operators shall recertify their OSC training every (3) years. It is the Contractor’s responsibility to monitor the use and maintenance of all owned SPV’s. The Contractor is responsible for scheduling the required training for its employees with the Governments safety office.

Expired safety inspections and operator certificates will prohibit the use of SPV’s and employee’s ability to operate SPV’s on the Pentagon Reservation.

5.14. Forklifts and Pallet Jacks

All Contractor personnel intending on operating forklifts or pallet jacks must attend an OSHA approved operator/safety training before operating any MHEs at the Pentagon Reservation. A certificate of completion shall be kept on file at the Pentagon Safety and COR office and recertification required every three (3) years. Speed limit of three (3) mph is strictly enforced, operator privileges maybe revoked for violation of Pentagon Safety Office rules and policies.

5.15. Damages

Damages to Government owned properties due to the accidental or intentional actions by the Contract personnel, shall be the Contractor’s sole financial responsibility to repair or replace damaged properties at the Governments discretion.

5.16. Reserved

Part 6: Specific Cleaning Requirements

6.1. Interior Cleaning

The contractor shall meet or exceed all PWS requirements detailed in the Part 7 - PBM Floors; each requirement has a measurable performance standard. This contract shall have two distanced cleaning periods, normal business hours 0600 – 1800 and after hours 1800 – 2400.

6.1.1. Locker Rooms, Restrooms, and Showers

The Contractor shall maintain a clean sanitary state of all floors, walls, doors, ceilings, registers, sinks, toilets, urinals, urinal screens, fixtures, mirrors, dispensers, partitions, vanities, glass surfaces, drain screens, waste receptacles, tile and grout surfaces, see Part 7 - PBM Floors. Surfaces shall be free of dust, dirt, mold, odors, stains, rust, marks and graffiti. The Contractor shall use fresh clean water for each restroom floor when cleaning/ disinfecting; dry mopping restrooms is “Prohibited” under this Contract. Nursing Mother Rooms located in selected Women’s restrooms are also included in this requirement. The Contractor shall request written permission from the COR to use equipment that produces water pressure greater than standard building supplied potable water pressure to clean restrooms, showers or locker rooms. See 5.3.1. Prohibited Cleaning Equipment.

6.1.2. Offices, Conference Spaces, and Kitchenettes

The Contractor shall maintain a clean sanitary state of all General, Executive, Senior Executive, Secret, Top-Secret and SCIF space classes. The cleaning shall include low & high dusting and disinfecting of all horizontal and/vertical surfaces. The Contractor’s employees are required to dust, clean, and disinfect at both lower and higher wall sections and cabinets. Cleaning also includes countertops, tables, and chairs. Hard floor surfaces and transition thresholds are cleaned and mopped. Carpets/rugs shall be spot cleaned and vacuumed.

6.1.3. Corridors, Lobbies, Ramps, and Stairways

The Contractor shall maintain a clean sanitary state of corridors, lobbies, Stairs, Stairwells and vending surfaces, to include low & high dusting of horizontal and vertical surfaces, trash removal, cleaning doors, kick plates, thresholds cleaned and door & push handles are disinfected free of marks and smudges. The Contractor shall also maintain a clean sanitary state of APEX stairways, railings, and escalator glass and railings ascending from and descending to the second floor and ramps descending to and ascending from the second floor. Maintain Terrazzo floors as outlined in 6.2 Terrazzo Floors, 6.2.1. & 6.2.2.

Note: Excluded from this Contract Are Museum displays, display cases, and Flags.

6.1.4. Structurally Changed Spaces

The Contractor shall maintain a clean sanitary state of all structurally changed spaces such as laboratories, copy centers, etc.

6.1.5. Carpet Spot Cleaning

The Contractor shall spot clean all second floor-carpeted surfaces of the Pentagon building and assigned outbuildings in accordance with industry standards. The Contractor shall use equipment described in Part 5, 5.6. Carpet Spot Cleaning.

6.1.6. Escalators

The Contractor shall maintain a clean sanitary state of interior escalators descending from and ascending to the second floor, including escalator glass and railings. The Contractor is only responsible for sweeping and collecting loose trash/debris from escalator treads. The Contractor shall not machine scrub treads.

6.1.7. Vending Areas

The Contractor shall maintain a clean sanitary state of all floor and wall surfaces. While vending machine equipment sanitation is the responsibility of the vending machine supplier, the Contractor shall clean adjacent vending areas.

6.1.8. Drinking Fountains

The Contractor shall maintain a clean sanitary state of all drinking fountain surfaces.

6.1.9. Elevator Bank/Customer Service Centers

The Contractor shall maintain a clean sanitary state of assigned elevator bank/customer service centers surfaces and remove recyclables/trash when present. The Contractor shall not store products or equipment in elevator banks unless permitted by a Space Use Permit on file with the Pentagon Building Management Office (PBMO).

6.1.10. Elevators

The Contractor shall maintain a clean and sanitary state of Pentagon second and third corridor bridge exterior elevators, to include interior floors, walls, ceiling surfaces, exterior/interior doors, thresholds and controls surfaces in accordance with Original Equipment Manufacturer (OEM) directions to ensure door tracks are free of dirt, debris and control surfaces are free of smudges.

6.1.10.1. The Contractor shall maintain HRP and PERC interior passenger and freight elevators.

6.1.11. Interior/Exterior Window Cleaning

This requirement has two individual CLINS, CLIN0005 spring and CLIN0005A fall in the schedule of prices. The Contractor shall not pressure wash or steam clean Interior or Exterior window surfaces, sills, or ledges.

6.1.11.1. Interior Spring Window Cleaning

The Contractor shall clean all Pentagon building interior windows on the second floor, to include light wells, glass, frames, and sill surfaces. The Contractor shall submit a detailed work schedule to the COR (60) calendar days before the start of work. The Contractor shall adhere to the following window washing schedule:

April 15 – May 30 CLIN0005 - Clean All 2nd Floor Interior Windows

6.1.11.2. Exterior Spring Window Cleaning

The Contractor shall clean all Exterior Windows including glass, frames, and sill surfaces on the MEZZ, first, second, third, fourth & fifth floors, and Light wells of the Pentagon building. Pentagon Library and Conference Center (PLC2), Pentagon Ancillary Support Facility (PASF), Heating and Refrigeration Plant (HRP), Pentagon Emergency Response Center (PERC), Pentagon Incinerator Plant (PIP), Pentagon Force Protection Agency’s K9 (PFPA-K9) buildings and security Posts. Fire Station and Air Traffic Control Tower, General Dynamics Modular Offices (GDMO), PFPA Chemical Biological Radiological and Nuclear Defense (CBRN), Trailers, and Bus Stops–Interior and Exterior surfaces. The Contractor shall submit a detailed work schedule to the COR (60) calendar days before the start of window cleaning. The Contractor shall adhere to the following window washing schedule:

April 15 – May 30 CLIN0005 - Clean all Pentagon Exterior Windows

6.1.11.3. Exterior Center Court Yard (CCY) Fall Window Cleaning

The Contractor shall clean all exterior windows including glass, frames, and sill surfaces on the first, second, third, fourth, & fifth floors of the CCY. Removing all spider webs, bee and wasp enclosures, and any other foreign or natural debris from window(s), sills and frames. The Contractor shall adhere to the following window washing schedule:

September 15 – September 30 CLIN0005A - Clean CCY Exterior Windows

6.2. Terrazzo Floors

The Contractor shall maintain the Pentagon’s 2nd floor non-concrete, thin set epoxy Terrazzo flooring in a clean sanitary state in accordance with the manufacture’s recommendations, as established by the National Terrazzo & Mosaic Association (NT&MA). The Pentagon’s Terrazzo floors are a mixture of (3) components resulting in a Terrazzo that requires a specific level of cleaning maintenance as required by the NT&MA.

6.2.1. During the life of this contract, an existing standalone Terrazzo Restoration & Repair contract will replacement large sections of Terrazzo floors. All restored Terrazzo work shall be returned to the customer with Scotch Gard “Stone Floor Protector” pre-installed. Written notification from the COR to the custodial contractor, will be the acceptance for the custodial Contractor to resume custodial responsibilities of the 2nd floor Terrazzo flooring.

6.2.2. The Contractor shall maintain all Terrazzo flooring to industry “Distinctness of Image” (DOI) 40/60 standard.

Using the Scotch-Brite Purple Diamond Floor Pad Plus for weekly maintenance and Scotch-Brite Yellow polishing pad for daily cleaning or equivalent products. All products used in the restoration of Pentagon Terrazzo flooring, the COR shall preapprove in advance in writing. The Contractor has also perform Terrazzo repairs due to unforeseen damages, such as scratches, gouges or penetrations into the Terrazzo surface, that require minimal milling and reapplication of Scotch Gard “Stone Floor Protector”.

6.3. Trash/Recyclable Material Management

The Contractor shall collect trash, recyclables, and service recycling bins. The Contractor shall supply additional trash containers for special tenant bulk-trash requests. The Contractor shall not dispose of recyclable materials as refuse.

The Contractor shall remove obvious contaminants when emptying recycle bins. The Contractor shall break down (flatten) cardboard boxes staged in corridors, elevator banks, and common areas. The Contractor shall transport all waste and recyclables to the trash loading dock at the Remote Delivery Facility (RDF); placing waste and recyclables in the corresponding container and as directed by trash dock personnel. The Contractor shall make every effort to minimize waste during the life of this requirement. Trash containers shall be leak proof so that liquids or debris does not leak during transport to the RDF trash dock. The Contractor must adhere to all RDF’s safety rules and the placement of trash and recyclables into designated containers. The RDF Trash Dock wash rack is the only approved location for custodians to clean trash totes, between the hours of 1600 to 2400 hours Mondays thru Fridays.

6.4. Special Events

In support of WHS mission, CLIN0008 in the schedule of pricing. Identifies a requirement for the Contractor to provide Special Events custodial services, by monitoring portable restroom facilities as well as cleaning and custodial services. The contractor shall service trash receptacles to prevent overflowing in designated areas. Monitor, clean and police designated areas specified below prior, during and after completion of each event. Due to the complexity of scheduled Special Events and the potential for an unscheduled Special Event, the Government may need to order a combination of services as described in attachment schedule of prices.

6.4.1. Rolling Thunder (RR) –

Provide custodial services, trash collection and grounds policing reservation wide. Estimated 50,000 visitors.

6.4.2. July 4th – Provide custodial services, trash collection, provide and monitor (40) portable latrines stationed at various predetermined locations reservation wide, and grounds policing of parade field, and North Parking, estimated 2,500 visitors.

6.4.3. 9/11 Commemoration – Provide custodial services, trash collection and grounds policing at South parking, estimated 2,500 visitors.

6.4.4. Army 10 Miler (ATM) –

Provide custodial services, trash collection, portable latrines services and grounds policing reservation wide.

Estimated 50,000 visitors

6.4.5. Marine Corps Marathon (MCM) –

Provide custodial services, trash collection, portable latrines services and grounds policing reservation wide.

Estimated 50,000 visitors.

6.4.6. Presidential Inauguration –

Provide custodial services, trash collection and grounds policing reservation wide. Estimated 250,000 visitors.

6.4.7. Unscheduled Special Event –

Provide custodial services, trash collection and grounds policing reservation wide. Estimated 3,000 visitors.

6.4.8. AWG Shop Floor –

This requirement is price is priced as (4) individual occurrences under CLIN0008 to scrub and wax RDF1J700. Not to exceed Space Type Count in Schedule of Prices, and ordered by the COR.

6.4.9. Portable Latrines –

This requirement is price as (50) individual Portable latrines under CLIN0008 in support of SecDef Events and PBMO Related activities. Not to exceed Space Type Count in Schedule of Prices.

6.5. Cyclic Carpet Shampoo.

In support of WHS mission, this requirement is per square foot with an annual limit of 600,000 Sq. Ft., priced as a separate CLIN 0003 in the Schedule of Prices and limited to COR approval. The Contractor shall provide cyclic carpet shampoo/spot cleaning services throughout the Pentagon Reservation on a daily occurrence. All carpet shampoo requests will be preapproved by the COR in advance by verifying the location, POC, total sq. ft. of location and previous Maximo history. A generated Maximo work order will notify the contractor to schedule the customer request and complete the service within fifteen (15) business days. Reference 5.5 on approved shampoo/spot cleaning equipment.

6.7. Snow and Ice Treatments.

In support of WHS mission, CLIN0004 in the schedule of prices. Identifies a requirement for the Contractor to de-ice entranceways, stairs, sidewalks, bus and shuttle shelters, PFPA VACP & PACP, pedestrian bridges, passageways, modular office buildings and trailer entrances of snow and ice during normal business hours. See attachment JC1– Snow & Ice Treatment Areas.

6.8. Daily Reservation Hard Surfaces Policing.

In support of WHS mission, CLIN0006 of the schedule of prices. Identifies reservation hard surfaces policing to include, all parking lots, sidewalks, entrances, and roadways for debris, trash, cigarette butts, etc., and dispose of at the RDF Trash dock through the secured access lanes (SAL). Trash collected under this requirement is “Prohibited” from transportation through the Pentagon building to the RDF Trash Dock.

6.9. Walk-Off Mats.

In support of WHS mission, CLIN0002 in the schedule of prices. Identifies a requirement for the Contractor to provide cyclic Walk-Off Mats shampoo services throughout the Pentagon building and PLC2 on a quarterly basis to locations identified by the COR. Walk-Off Mats shampoo schedule will be preapproved by the COR in advance by the following locations, Metro Entrance Facility, Visitor Access Center, of Walk-Off Mats to be shampooed.

6.10. COVID19 Disinfecting Procedures.

The following requirements are individually funded in the schedule of prices and can be stopped or started individually or all together at any time by the KO. This requirement replaced the Contractor’s previous 3-Color Microfiber liquid cleaning procedure and shall be the only method the Contractor uses during the life if the contract. The Contractor shall perform the following valet services twice daily between 0700 to 1400 hours. The Contractor shall perform the following disinfecting tasks using as an example (Attachment DF1), Government approved “Disinfecting Wipes” (or EPA-approved equivalent virucide) Shall be used to disinfect listed human touch points in restrooms, corridors, ramps and escalators. Valet services do “Not” replace the heavy maintenance performed nightly.

6.10.1. Restrooms: Contractor shall use the necessary quantity of wipes to complete all requirements. Disinfectant wipes are “NOT” to be flushed down toilets, but disposed of in the trash. Requirements shall be repeated for each stall in each restroom in the following sequence. Disinfect Toilets; Flush toilet, then add disinfectant solution and scrub toilet bowl clean, flush toilet. Wipe toilet auto flush or flush handle. Wipe toilet seat, both sides, top & bottom. Wipe toilet bowl rim. Dispose of used disinfectant wipes in the trash. Disinfect Stalls; Wipe stall latch, Wipe coat hook, Wipe shelf, Wipe toilet paper dispenser, Wipe toilet seat dispenser, Wipe feminine hygiene dispenser. Disinfect Urinals; Flush urinal, then add disinfectant solution and scrub urinal bowl clean, flush urinal, ensure urinal screen is centered over bowl drain, Wipe auto flush or flush handle, Wipe urinal top, sides and bottom of urinal bowl. Disinfect Restroom Touch Points; Wipe paper towel dispensers, Wipe door handle, interior & exterior, Wipe handicap push button, interior & exterior, Wipe trash can lid, Wipe baby changing station, Dispose of used disinfectant wipes in the trash.

6.10.2. Corridors, Stairs, Ramps, & Escalators: The Contractor Shall performed the following disinfecting cleaning tasks twice daily between 0700 to 1400 hours. Contractor shall use the necessary quantity of wipes to complete all requirements and dispose of used disinfectant wipes in the trash. High Touch Points; Wipe door latches, knobs, handles, and push plates. Wipe elevator control points and railings. Wipe trash and recycling container lids. Wipe stair, ramp, & escalator railings. Dispose of used disinfectant wipes in the trash.

6.10.3. Offices and Conference Spaces: The Contractor shall disinfect by wiping down all General offices, Executive offices, Senior Executive offices, Secure Offices and Conference room space hard surfaces to include; interior kitchenettes, touch points, table and counter tops and common areas; Once per day (to replace industry standard dusting). In accordance with CDC guidelines. Excluded are; cubicles, desktops, keyboards and any non-common office surfaces.

6.10.4. Clorox 360 Spray Sanitizing System. The Contractor shall provide Clorox-360 Spray sanitizing equipment, supplies, personal protective equipment, labor, escort, supervision, transportation and all other costs in order to provide electrostatic disinfecting services to Pentagon spaces as described in the schedule of prices to remove COVID19 or COVID19 like viruses by treating all surfaces in requested tenant areas/spaces/suites. The COVID19 Sanitize CLIN will be a square-foot priced requirement and ordered by the COR as needed, during normal business hours 0600 – 2200 Monday – Friday.

Part 7: Performance Base Matrix (PBM)

Circumstances that will affect work include the approximate number of tenants working in the Pentagon on a daily reoccurrence, work during Off-Hours, and the high level of Pentagon…