Draft Task 2 PWS - 09 JUN 2010.doc

HQ0034-10-R-0046 / Draft Task 0002

PERFORMANCE WORK STATEMENT

Management and Professional Support Services

1.

PURPOSE AND OUTCOME

a. The purpose of this task order is to acquire advisory and assistance services to support and improve the information technology (IT) operations of the Department of Defense/Office of the Secretary of Defense (OSD) Chief Information Office (CIO).

b. The intended outcome of this task order will be to enable the continuous well-functioning of the OSD CIO. That functioning shall include project management, engineering, design, transition and application development functions supporting the OSD IT operating environment

c. This task order does not require the performance of inherently Governmental functions (IGF). This task order is performance-based. The activities/deliverables will be specified by the Government, and the method and manner of performance will be determined by the contractor.

2.

SCOPE

a. The contractor shall advise the Government on IT technical issues, provide subject matter expertise representation on DoD, OSD, Government agency, industry panels, working groups and meetings. The contractor shall deliver high-quality project plans, reports, analyses, studies, and high quality and timely responses to recurring and ad hoc tasks.

b. The required support has four general areas of emphasis:

(1) Enterprise Technical Architecture

(2) Project plans with well defined milestones, costs, equipment and license requirements

(3) Implementation plan with realistic schedule and milestones

(4) Thorough documentation

3.

BACKGROUND

a. The OSD Enterprise Engineering Division (EED) reports to the OSD CIO and has responsibility for engineering, design, transition and application development functions within the OSD IT operating environment. The EED provides a broad range of comprehensive services in support of the OSD IT operating environment to include project management, research, design and engineering activities, application development, Life Cycle Replacement (LCR) and Technology Replacement (TR) initiatives, management of a first class Engineering Test and Development Network (ET&D), and implementation and deployment of new systems and capability.

b. The efforts within the Engineering Directorate are presented as projects and encompass the entire range of activities: research, design, development, engineering, testing, implementation and documentation. After deployment, systems, services and capabilities are transferred to the OSD IT Operations Division (OD) to maintain and support. Projects include LCR, software upgrades, and Information Security initiatives. A partial list of ongoing projects:

· Server operating system upgrade

· Desktop operating system and application upgrades

· Server LCR at one third of the inventory per year

· Desktop / laptop LCR at one third of the inventory per year

· Continuous application upgrades: Exchange, SQL Server, SharePoint, etc

· Continuous hardware upgrades: storage, backup and restore, blackberry, etc

· Desktop configuration management

· Application development and improvement

· Virtualization of the IT infrastructure

· Continuity of Operations and Disaster Recovery

· Test and evaluation of industry best practices tools and technology

· Continuous technology improvements: storage, monitoring, asset management, backup and restore, etc 4.

REQUIREMENTS

a. The contractor shall provide continuous full-time (i.e. eight hours per day) on-site support services, Monday through Friday, except federal holidays and other office closures.

i. Planned Absence. Whenever the individual has planned an absence exceeding four hours, the contractor is required to provide the Task Order Monitor (TOM) with a minimum of two weeks advance notice of the absence including a plan to provide coverage for that absence.

ii. Unplanned Absence. Whenever an unplanned absence is necessary (e.g. personal or family exigency, illness) the contractor shall notify the Contracting Officer as soon as the need for the absence of the individual is established and propose a mitigation strategy.

iii. The contractor must identify to the Contracting Officer the total amount of personal time off (PTO), which must not exceed three weeks total excluding federal holidays, to which the individual’s employment agreement entitles them. From the first invoice of each calendar year, the Government will decrement the value of time in excess of the PTO total for the preceding year.

b. The task order effort shall be performed in Government-provided offices using Government-provided office equipment and supplies, co-located with the Government.

c. Telework will not be authorized unless approved in advance by the TOM, on a case-by-case basis, for the completion of specific work products. Telework may be required by the TOM if necessitated by operational exigencies.

d. Refer to Task Order 2 – Schedule of Prices Worksheet (Attachment J-6 in SECTION J) for required clearance level by position, additional personnel requirements, and expected skills/certificates for each position.

5.

ACTIVITIES/DELIVERABLES

Below are lists of the activities/deliverables that the contractor shall perform/deliver when specifically tasked. Specific tasking shall be conveyed by the Task Monitor/Quality Assurance Surveillance Monitor or COR or Contracting Officer. Tasking may be conveyed via e-mail or orally. The contractor is responsible for confirming a thorough understanding of the tasking and the required delivery date. From time-to-time, the TOM may identify and prioritize work for other related activities not listed below that are within the overall scope of this task order.

5.1 Task 1: Program Management (CLIN X001)

a.

The expected outcome is to effectively manage contract operation support functions involving multiple, complex and inter-related project tasks.

b.

The contractor shall:

5.1.1 Provide overall contract management oversight for engineering support activities.

5.1.2 Track projects as they transverse the engineering design, planning, evaluation, test, deployment, and transition process.

5.1.3 Attend meetings as the Enterprise Engineering Division’s representative and provide presentations as required.

5.1.4 Oversee day-to-day operation for all contractor personnel supporting this task order.

c.

The contractor shall provide the following personnel:

Program Manager [1 Full-time Equivalent (FTE)] Highly Desired Experience/Skills:

· Four (4) or more years programming management experience in a Microsoft Windows IT service environment, plus and additional four (4) or more years experience in IT fields such as system administration, application development and/or system engineering.

· High proficiency with MS Project and the MS Office Suite to include MS PowerPoint and high competencies in verbal and written communication skills.

5.2 Task 2: Engineering Design and Planning (CLIN X002)

a.

The expected outcome is to obtain comprehensive engineering and design capability and services to develop project plans, conduct extensive market research to arrive at the most suitable approach to acquiring, distributing, and supporting information technology supplies and services, and cost estimates based on projects assigned by the Government.

b.

In support of the OSD Engineering Division and other OSD Divisions and Components, the contractor shall:

5.2.1 Advise the Government on new requirements, technology, capability, and related technical issues.

5.2.2 Deliver preliminary project plans for every project assigned by the Government within timelines specified by the OSD / CIO Project Management Process for large and small projects. Preliminary project plans shall include a notional design, scope document, and a preliminary budget.

5.2.3 Deliver final project plans for every project approved by the Government at the project acceptance phase. Final project plans shall include a final design, a final cost estimate, and a plan for OSD Engineering Division acquisitions.

5.2.4 Document requirements analysis resulting from requirements gathering involving project stakeholders for every project assigned.

5.2.5 Conduct market research and evaluation on technical areas of interest to the OSD/CIO ensuring that legitimate needs are identified and trade-offs evaluated to acquire items that meet those needs.

5.2.6 Review and approve System Change Notifications (SCN) produced by the OSD Engineering Division.

5.2.7 Review project requirements, and evaluate and propose alternatives.

5.2.8 Test and evaluate new technologies in the ET&D (when appropriate)

5.2.9 Continuously review OSD/CIO published Standard Operation Procedures (SOPs) and process and when appropriate suggest changes and modifications to improve performance and workflow.

5.2.10 Assist the Government in providing oversight of project implementation.

5.2.11 Develop technical briefings and reports for written and oral presentations as required.

5.2.12 Create or respond to remedy incident reports and tickets as directed by the Government.

5.2.13 Attend meetings as the OSD/CIO subject matter expert.

c.

The contractor shall provide 16 full-time staff who shall work together in teams. The Chief Technical Architect will provide technical oversight for all work under this task; three (3) Project Managers will manage the day to day activities in support of assigned projects, five (5) Engineers of various skills and abilities shall support the engineering and design efforts required; two (2) Business Analysts shall be responsible for gathering requirements and insuring customer needs are met; and, five (5) additional specialists shall provide support as required. The contractor shall provide the following personnel:

Subject Matter Expert – Master (1 FTE) (Chief Technical Architect)

· Serve as technical advisor to the Enterprise Engineering Division.

· Provide overall technical oversight for all work under this task.

· Conduct research and evaluation on technical areas of interest to the OSD / CIO.

· Assist the Government in project planning, strategic planning, and technical evaluations.

· Attend meetings and represent the Enterprise Engineering Division as required.

· Develop technical briefings and reports for written and oral presentation as required.

· Review and approve project plans produced under this task.

· Review and approve System Change Notifications produced by the OSD Engineering Division.

Project Manager – Senior (3 FTE)

· Provide shared oversight on this task.

· For each project assigned the project manager shall be responsible for developing a project plan and an acquisition plan with a cost estimate suitable for the Government to use as the basis of a RFP.

· Other contract staff assigned to this task shall serve as the project manager’s team.

· Project managers shall be expected to work on multiple project proposals at any given time.

· Develop technical briefings and reports for written and oral presentations.

Subject Matter Expert – Senior (3 FTE) (Engineer – Senior Level)

· Serve as subject matter experts in a variety of IT technologies.

· Expected to work on multiple project proposals at any given time.

· Research new technologies as required and identify and optimize engineering solutions that shall be incorporated in to the plan.

· Attend meetings and represent the Enterprise Engineering Division as required.

Subject Matter Expert – Journeyman (1 FTE) (Engineer – Mid Level)

· Engineers shall assist the project managers, as a team member, in the development of the project plans.

· Review requirements, evaluate and propose alternatives, and when appropriate test new technologies in the ET&D.

· Work with product vendors and customers to determine possible solutions.

Systems Engineer (1 FTE) (Engineer – Entry Level)

· Provides analysis related to the design, development, and integration of hardware, software, man-machine interfaces and all system level requirements to provide an integrated IT solution.

· Develops integrated system test requirement, strategies, devices and systems.

· Directs overall system level testing Information Security Specialist – Senior (1 FTE) (IT Security Specialist)

· Serves as subject matter expert in a variety of IT technologies related to security.

· Serves on the project manager’s teams.

· Provides support to project managers and engineers as required.

· Conduct security and risk analysis, market research, and cost analysis.

· Research new technologies as required and identify and optimize engineering solutions that shall be incorporated in to the plan.

· Attends meetings and represent the Enterprise Engineering Division as required.

· Prepares written reports and presentations for oral presentations as required.

· Works with product vendors and customers to determine possible solutions.

Applications Systems Analyst – Master (1 FTE) (Applications Specialist)

· Works with project managers, developers, and end users to ensure application designs meet business requirements.

· Assists in all phases of software systems programming applications.

· Attends meetings and represent the Enterprise Engineering Division as required.

· Prepares written reports and presentations for oral presentations as required.

Business Systems Analyst – Senior (2 FTE) (Business Analysts)

· Serve on the project manager’s teams

· Serve as the primary focal point to customer insuring the customer’s requirements are properly documented.

· Interface between the engineers and customers and as appropriate schedule meetings to exchange ideas, discuss options and provide clarification of requirements.

· Work with customers to analyze and determine business and new system needs, facilitate meetings and design sessions, understand business needs from the customer perspective, and plan, facilitate and conduct research and site visit activities.

· Provides technical recommendations and testing by accurately and efficiently executing test plans.

· Assemble and document all test results

· Attend meetings and represent the Enterprise Engineering Division as required.

· Develop requirements summaries for written and oral presentation as required.

Documentation Specialist (1 FTE) (Documentation Specialist)

· Responsible for preparing and/or maintaining systems, programming, and operations documentation, procedures, and methods including user manuals and reference manuals.

· Maintains a current internal documentation library.

· Provides or coordinates special documentation services as required.

Technical Writer (2 FTE) (Technical Writer)

· Writes a variety of technical reports, and manuals for documentation for a wide range of uses.

· Responsible for content of technical documentation.

· Ensures content is of high quality and conforms to standards.

· Checks documents for spelling, grammar and content problems (e.g., missing instructions or sections; redundant or unnecessary sections). Accuracy of content may fall under this position or the programmer, depending on the expertise of the editor.

5.3 Task 3: Engineering Support Activities (CLIN X003)

a.

The expected outcome is to obtain steady state engineering support of implementing (in-house or outsourced) solutions as provided by the OSD Engineering Design such as Exchange, VMWare, CITRIX, Sun, Microsoft Windows 2003/2008 servers, VTC, backup/restore, monitoring, PKI, and network infrastructure.

b.

In support of the OSD Engineering Division, the contractor shall:

5.3.1 Advise the Government on new requirements, technology, capability, and related technical issues.

5.3.2 Provide oversight and technical expertise with critical portions of the OSD/CIO IT environment to include VMware and Exchange deployment.

5.3.3 Conduct Change Management actions for OSD CIO Engineering.

5.3.4 Develop technical briefings and reports for written and oral presentations as required.

5.3.5 Implement small projects based on approved project plans.

5.3.6 Create or respond to remedy incident reports and tickets as directed by the Government.

5.3.7 Test and evaluate new technologies in the ET&D (when appropriate).

5.3.8 Conduct research and evaluation on technical areas of interest to the OSD/CIO

5.3.9 Continuously review OSD/CIO published SOPs and processes and when appropriate suggest changes and modifications to improve performance and workflow.

5.3.10 Attend meetings as the OSD/CIO subject matter expert.

c.

The contractor shall provide seven (7) full-time staff who shall work together. The Implementation Lead Project Manager will manage the day to day activities in support of assigned projects and six (6) Engineers of various skills and abilities shall support the engineering and implementation efforts required. The contractor shall provide the following personnel:

Subject Matter Expert – Senior (1 FTE) (Project Manager/Implementation Lead)

· Provide overall management oversight for this task.

· Identify, develop, and document processes as directed by the Government.

· Conduct Change Management actions for OSD CIO Engineering.

· Review and approve Change Notifications produced by the OSD CIO Engineering Division.

· Oversee the development of the of transition documentation required to transition the project to the Service Operation Division sufficiently detailed, accurate, and professional to allow operations to maintain the developed solutions.

· Develop technical briefings and reports for written and oral presentation as required.

· Attend meetings and represent the Enterprise Engineering Division as required.

Subject Matter Expert – Senior (2) (Engineer – Senior)

· Serves as subject matter expert in a variety of IT technologies.

· Directs the actions of engineers in building the solutions for the approved projects received from the OSD Engineering Division for in-house implementation.

· Ensures that transition documentation required to transition projects to the Service Operations Division is sufficiently detailed, accurate, and professional to allow operations to maintain the developed solutions.

Subject Matter Expert – Journeyman (2) (Engineer – Mid level)

· Test, troubleshoot, document, and assist in management of solutions for approved projects.

· Works with PMs to build the design specified within budget and schedule when the work is accomplished in-house.

· Assists PMs and vendors when building of solutions are outsourced to ensure the solution integrates into the environment without user disruption.

· Updates the PMs on the progress of projects as related to technical issues and engineer availability.

· Expected to work on multiple projects at any given time.

· Attends meetings and represent the Enterprise Engineering Division as required.

· Develops technical briefings and reports for written and oral presentation as required.

· Assists the PMs with daily update of the Forward Schedule of Changes.

Systems Engineer (2) (Engineer – Entry Level)

· Provides analysis related to the design, development, and integration of hardware, software, man-machine interfaces and all system level requirements to provide an integrated IT solution.

· Develops integrated system test requirement, strategies, devices and systems.

· Directs overall system level testing

5.4 Task 4: Enterprise Application Development and Support (CLIN X004) a.

The expected outcome for this task is to provide application support to existing Enterprise applications and component specific applications that are currently supported by the OSD-CIO. This task shall include maintenance and support of all OSD-CIO supported applications to include bug fixes, application patching, and troubleshooting. In addition, new application development shall be required for Enterprise SharePoint sites and .Net applications used in OSD-CIO delivery of services. Component applications will be guided through the OSD-CIO process to ensure that testing occurs and implementation complies with OSD-CIO Policy.

b.

The contractor shall:

5.4.1 Develop and implement new applications as directed by the Government.

5.4.2 Maintain and provide customer support to existing and Government approved custom application in the OSD / CIO IT environment.

5.4.3 Create and maintain database dictionaries, and tables.

5.4.4 Develop and maintain data models describing data elements and how they are used.

5.4.5 Maintain and modify existing database management systems.

5.4.6 Identify system deficiencies and recommend solutions.

5.4.7 Document requirements analysis resulting from requirements gathering involving project stakeholders for every development project assigned.

5.4.8 Advise the Government on new requirements technology, capability, and related technical issues.

5.4.9 Conduct research and evaluation on technical areas of interest to the OSD/CIO.

5.4.10 Review and approve System Change Notifications produced by the OSD Engineering Division.

5.4.11 Review project requirements, and evaluate and propose alternatives

5.4.12 Test and evaluate new technologies in the ET&D (when appropriate).

5.4.13 Continuously review OSD/CIO published SOPs and process and when appropriate suggest changes and modifications to improve performance and workflow.

5.4.14 Assist the Government in providing oversight of project implementation.

5.4.15 Develop technical briefings and reports for written and oral presentations as required.

5.4.16 Create or respond to remedy incident reports and tickets as directed by the Government.

5.4.17 Attend meetings as the OSD/CIO subject matter expert.

c.

The contractor shall provide the following personnel:

Subject Matter Expert – Master (1 FTE) (Project Manager/Application Lead)

· Provide oversight on this task.

· For each project assigned the project manager shall be responsible for developing a project plan, risk assessment, test plan, training plan and shall manage resources to deliver an end product.

· Other contract staff assigned to this task shall serve as the project manager’s team.

· Works on multiple projects at any given time.

· May be required to interface with customers and assist in requirements gathering.

· Attends meetings and represent the Enterprise Engineering Division as required.

· Develops technical briefings and reports for written and oral presentation as required.

Subject Matter Expert – Senior (2 FTE) (Senior Software Engineer)

· Serves as subject matter experts in a variety of IT technologies related to software and application development.

· Assists the project manager in the development of the project plans.

· Reviews requirements, evaluate and propose alternatives, and when appropriate test new technologies in the ET&D.

· Works with product vendors and customers to determine possible solutions.

· Researches new technologies as required and identify and optimize engineering solutions that shall be incorporated in to the plan.

· Expected to work on multiple project proposals at any given time.

· Attends meetings and represent the Enterprise Engineering Division as required.

· Develops technical briefings and reports for written and oral presentation as required.

Data Architect (1 FTE) (Database Developer)

· Works as part of a project team to coordinate database development.

· Creates database dictionaries, and tables.

· Develops data model describing data elements and how they are used, following procedures and using pen, template or computer software.

· Tests and implements the database with applications as developed.

· Plans, coordinates, and implements security measures to safeguard computer databases, and information in computer files against accidental or unauthorized damage, modification or disclosure.

· Modifies existing databases and database management systems or direct programmers and analysts to make changes.

· Plan, coordinate and implement security measures to safeguard databases.

· Reviews project requests to estimate the time and cost required to accomplish the project.

Applications Developer – Senior (4 FTE) (Software Developer)

· Assists in the product design and in physical and logical database design.

· Monitors coding, and testing of technical solutions.

· Understands standard systems development lifecycle processes.

· Applies knowledge of industry trends and developments to improve service to OSD-CIO clients.

· Executes project and development plans and clearly articulate roles, project goals, and timelines.

· Adheres to coding standards defined by technical management.

· Accurately employs development tools supported by the OSD Enterprise.

· Creates various prototypes for client’s approval.

· Designs, codes, and tests technical solutions.

· Identifies system deficiencies and recommends solutions.

· Able to accomplish data mining and data migration.

Applications Developer – Senior (2 FTE) (Remedy Developer)

· Understands ITSM Core application.

· Qualified in BMC CMDB architecture.

· Familiar with Remedy ITSM suite 7.+ and higher.

· Familiar with Remedy action request system development and design.

· Knowledgeable in BMC foundation, topology discovery and configuration of remedy atrium.

· Familiar with SCCM and its use in reconciling databases

5.5 Task 5: Enterprise Test, & Development Network Management (CLIN X005) a.

The expected outcome is to manage and maintain the OSD Enterprise Test and Development Networks allowing a comprehensive testing, evaluation and development capability for OSD Divisions and Components to use..

b.

In support of the OSD Engineering Division and other OSD Divisions and Components, the contractor shall:

5.5.1 Maintain and support the OSD / CIO test and development networks.

5.5.2 Install, test and development databases and ensure they are properly configured with other test and development application pieces.

5.5.3 Support and assist ET&D Network customers.

5.5.4 Ensure test and development networks are backed up and restored.

5.5.5 Identify system deficiencies and recommend solutions.

5.5.6 Advise the Government on new requirements, technology, capability, and related technical issues.

5.5.7 Conduct research and evaluation on technical areas of interest to the OSD/CIO.

5.5.8 Test and evaluate new technologies in the ET&D (when appropriate).

5.5.9 Continuously review OSD/CIO published SOPs and processes and when appropriate suggest changes and modifications to improve performance and workflow.

5.5.10 Assist the Government in providing oversight of project implementation.

5.5.11 Develop technical briefings and reports for written and oral presentations as required.

5.5.12 Create or respond to remedy incident reports and tickets as directed by the Government.

5.5.13 Attend meetings as the OSD/CIO subject matter expert.

c.

The contractor shall provide six (6) full-time staff who shall work as a team. Two (2) Senior Software/Systems Engineers shall provide oversight of ET&D and review design plans; three (3) Systems Engineer/Administrators shall manage the day to day activities in support of assigned projects and support test and development configurations and spaces; and, one (1) Database Administrator shall support the engineering, test and development efforts required. The contractor shall provide the following personnel:

Systems Engineer (2 FTE) (Senior Software/Systems Engineer)

· Provides analysis related to the design, development, and integration of hardware, software, man-machine interfaces and all system level requirements to provide an integrated IT solution.

· Develops integrated system test requirement, strategies, devices and systems.

· Directs overall system level testing.

Subject Matter Expert – Senior (3 FTE) (Systems Engineer/Administrator)

· Serves as subject matter experts in a variety of IT technologies.

· Expected to work on multiple projects at any given time.

· Reviews requirements, evaluate and propose alternatives, and when appropriate, test and assist with new technologies in the ET&D.

· Works with product vendors and customers to determine possible solutions

· Supports the test and development environments to ensure they are always operational.

· Researches new technologies as required and identify and optimize engineering solutions that shall be incorporated in to the plan.

· Attends meetings and represent the Enterprise Engineering Division to include the test and development areas as required.

Database Specialist – Senior (1 FTE) (Database Administrator)

· Serves as the primary focal point to customer insuring the customer's database requirements are properly tested and developed.

· Interfaces between the engineers and customers and as appropriate schedule meetings to exchange ideas, discuss options and provide clarification of test and development requirements.

· Works with customers to analyze and determine business needs, facilitate meetings, understand business needs from the customer perspective, and assist with database and application transition between design and test areas as well as between test and production.

· Attends meetings and represent the Enterprise Engineering Division to include the test and development areas as required.

· Works with the customer to ensure test and development databases are properly installed, and are properly configured with other test and development application pieces.

· Ensures test and development databases can be/are backed up and restored.

5.6 Task 6 (Optional): Configuration Management (CLIN X006)

a.

The expected outcome is to effectively manage day-to-day configuration management activities such as the Change Notification process, Remedy CMD, asset lifecycle management, Media Definitive Library management in the Enterprise Test & Development (ET&D) and production environments.

b.

The contractor shall:

5.6.1 Develop, document, and manage the Media Definitive Library.

5.6.2 Document requirements analysis resulting from requirement gathering involving project stakeholders for every project assigned.

5.6.3 Advise the Government on new requirements technology, capability, and related technical issues.

5.6.4 Continuously review OSD/CIO published SOPs and processes and when appropriate suggest changes and modifications to improve performance and workflow.

5.6.5 Conduct research and evaluation on technical areas of interest to the OSD/CIO.

5.6.6 Review and approve System Change Notifications produced by the OSD Engineering Division.

5.6.7 Review project requirements, and evaluate and propose alternatives.

5.6.8 Test and evaluate new technologies in the ET&D (when appropriate).

5.6.9 Assist the Government in providing oversight of project implementation.

5.6.10 Develop technical briefings and reports for written and oral presentations as required.

5.6.11 Create or respond to remedy incident reports and tickets as directed by the Government.

c.

The contractor shall provide four (4) full-time staff who shall work as a team, consisting of the following:

Configuration Management Specialist – Master (1 FTE) (Configuration Manager Supervisor)

· Serves as subject matter expert in a variety of IT technologies and Configuration Management.

· Manages the strategic and day-to-day engineering configuration management activities.

· Builds servers in ET&D and production.

· Maintains tracking, and decommissioning infrastructure assets to include servers and racks within production and ET&D.

· Develops, documents, and manages the Media Definitive Library and processes comprising of server and Workstation software and images

Configuration Management Specialist – Senior (1 FTE) (Configuration Manager Senior)

· Serves as Subject Matter expert in a variety of IT technologies and Configuration Management.

· Manages the strategic and day-to-day engineering configuration management activities.

Configuration Management Specialist – Journeyman (2 FTE) (Configuration Manager)

· Provides configuration management planning.

· Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits.

· Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

5.7 Task 7 (Optional): Desktop Engineering (CLIN X007)

a.

The expected outcome is to obtain desktop engineering services to facilitate workstation management support using tools such as Scriptlogic Desktop Authority, SCCM, MS Application Virtualization (App-V), and, Microsoft Active Directory, Data-at-Rest solutions (i.e. Mobile Armor), DoD CAC/PKI, Microsoft client OS (XP, and Vista), Apple technology, MS Active Roles Server, DISA Vulnerability Management System (VMS), MS IE7, and MS Office Suite 2007, all to include services such as patch management.

b.

The contractor shall:

5.7.1 Provide workstation management support using SCCM, MS Application Virtualization (App-V), and Scriptlogic Desktop Authority.

5.7.2 Develop metric and other reports as required.

5.7.3 Update DISA VMS in accordance with DOD JTF and OSD CIO IA requirements.

5.7.4 Develop briefs and reports as required.

5.7.5 Document requirements analysis resulting from requirement gathering involving project stakeholders for every project assigned.

5.7.6 Advise the Government on new requirements technology, capability, and related technical issues.

5.7.7 Conduct research and evaluation on technical areas of interest to the OSD/CIO

5.7.8 Review and approve System Change Notifications produced by the OSD Engineering Division.

5.7.9 Review project requirements, and evaluate and propose alternatives.

5.7.10 Test and evaluate new technologies in the ET&D (when appropriate).

5.7.11 Continuously review OSD/CIO published SOPs and process and when appropriate suggest changes and modifications to improve performance and workflow.

5.7.12 Assist the Government in providing oversight of project implementation.

5.7.13 Develop technical briefings and reports for written and oral presentations as required.

5.7.14 Create or respond to remedy incident reports and tickets as directed by the Government.

c.

The contractor shall provide 12 full-time staff who shall work together in teams consisting of a Desktop Engineer Supervisor to manage the strategic and day-to-day activities, three (3) Desktop Engineers of various skills and abilities to support the engineering and implementation efforts required; four (4) SCCM Engineers with MS SCCM skills necessary to fully utilize and manage the MS SCCM tool; and, four (4) App-V Engineer with MS App-V skills necessary to fully utilize and mange the MS App-V tool. The contractor shall provide the following personnel:

Subject Matter Expert – Master (1 FTE) (Desktop Engineer Supervisor)

· Serves as the subject matter expert in a variety of IT technologies related to Desktop Engineering.

· Manages the strategic and day-to-day activities of the DE team and establish priorities based on requirements

· Develops, tests, implements, documents, and recommends DE technical solutions as directed.

· Coordinates closely with Component engineers, OSD Service Desks, Component ITMs, CIO PMs, and outsourced project contractor technical staff.

· Develops technical briefings and reports for written and oral presentation as required.

· Attends meetings and represent the Enterprise Engineering Division as required.

· Works with PMs to build the design specified within budget and schedule when the work is accomplished in-house.

· Assists PMs and vendors when building of solutions are outsourced to ensure the solution integrates into the environment without user disruption.

· Updates PMs on the progress of projects as related to technical issues and engineer availability.

Subject Matter Expert – Senior (1 FTE) (Desktop Engineer)

· Serves as subject matter expert in a variety of IT technologies related to Desktop Engineering.

· Develops, tests, implements, documents, and recommends DE technical solutions as directed.

· Develops, tests, documents, and publishes the OSD Enterprise Baselines in accordance to the OSD CIO governance process and IA requirements.

· Coordinates closely with Component engineers, OSD Service Desks, Component ITMs, CIO PMs, and outsourced project contractor technical staff.

· Attends meetings and represent the Enterprise Engineering Division as required.

· Works with PMs to build the design specified within budget and schedule when the work is accomplished in-house.

· Assists PMs and vendors when building of solutions are outsourced to ensure the solution integrates into the environment without user disruption.

· Updates PMs on the progress of projects as related to technical issues and engineer availability.

Subject Matter Expert – Journeyman (2 FTE) (Desktop Engineer)

· Contributes to deliverables and performance metrics where applicable.

· Possesses and applies expertise on multiple complex work assignments.

· Applies principles, methods and knowledge of the functional area of capability to specific task order requirements.

Subject Matter Expert – Master (1 FTE) (SCCM Engineer)

· Serves as the subject matter expert of SCCM.

· Establishes, documents, and manages the engineer’s responsibilities and processes.

· Manages the architecture and recommend to Government future architecture changes.

Subject Matter Expert – Senior (1 FTE) (SCCM Engineer)

· Manages the SCCM team day-to-day activities.

· Gathers requirements, establish, and manage the development schedule and priorities.

· Attends meetings and represent the OSD CIO Enterprise Engineering Division as required.

· Updates the PMs on the progress of SCCM projects as related to technical issues and engineer availability.

Subject Matter Expert – Journeyman (2 FTE) (SCCM Engineer)

· Develops, tests, deploys, and documents SCCM packages (applications and security patches) and reports as directed.

· Deploys security patches and update DISA VMS in accordance to DOD JTF and OSD CIO IA requirements.

· Engineers and implements SCCM features into the environment and integrate with other tools as directed.

· Assists PMs with the Change Notifications produced by the OSD CIO Engineering Division.

Subject Matter Expert – Master (1 FTE) (App-V Engineer)

· Serves as the subject matter expert of Application Virtualization technology and specifically Microsoft App-V.

· Establishes, documents, and manages the responsibilities and processes.

· Manages the architecture and recommend to Government future architecture changes.

· Manages the App-V team day-to-day activities.

Subject Matter Expert – Senior (1 FTE) (App-V Engineer)

· Manages the App-V team day-to-day activities.

· Gathers requirements, establish, and manage the development schedule and priorities.

· Attends meetings and represent the OSD CIO Enterprise Engineering Division as required.

· Updates the PMs on the progress of App-V projects as related to technical issues and engineer availability.

Subject Matter Expert – Journeyman (2 FTE) (App-V Engineer)

· Develops, tests, deploys, and documents Application Virtualization software packages.

· Develops, tests, and deploys security updates and patches to all virtual applications as directed.

· Updates DISA VMS in accordance to DOD JTF and OSD CIO IA requirements.

· Expected to work on multiple projects and tasks at any given time.

· Assists PMs with the Change Notifications produced by the OSD CIO Engineering Division.

5.8 Task 8 (Optional): Surge Project Support Labor Categories (CLIN X008) As directed by the Contracting Officer, the contractor shall provide surge project support for additional work within the overall scope of this task order. Such direction will be made via issuance of bilateral firm-fixed-price or fixed-price-level-of-effort modification(s) to the task order against the Government specified not-to-exceed amount. This CLIN may be exercised more than once by the Government as needed throughout the performance of this task order.

5.9 Travel (Optional): (CLIN X009)

All travel within 100 miles of the National Capital Region is included in the price of this task order. The Government will reimburse the contractor for all other travel outside the 100 mile limitation that was authorized in advance by the Contracting Officer, for reasonable travel related expenses per the terms of the basic contract. Such direction will be made by the Contracting Officer via issuance of bilateral modification(s), on a cost reimbursement basis to the task order against the Government specified not-to-exceed amount. This CLIN may be exercised more than once by the Government as needed throughout the performance of this task order.

5.10 Deliverables

6.

PERFORMANCE/QUALITY

a.

Acceptable Quality Levels of Contractor Activities/Deliverables

Contractor Report of Work (CRW). The contractor shall submit with their invoice a CRW in MS Excel that recapitulates the work performed during that month. The CRW shall have a brief description of each activity/deliverable performed/delivered and shall indicate the associated PWS paragraph, a description of the work, the date the work was identified by the Government, the need date identified by the Government, the Government point of contact who has assigned the work, the date of work completion, the letter grade of A through F assigned to the completed work, and the approximate amount of time that the contractor expended on the work. For any work that was determined by the Government to be late or incomplete or inaccurate, the contractor shall provide substantive explanation.

7.

CONTRACTOR REPORT OF WORK

a. The contractor shall complete and submit the following Contractor Report of Work (CRW) log with each invoice:

Contractor fills in all columns, except column “Government Grade”

Due

b. The Government shall make a log entry every time a work product is assigned and completed. A pass/fail grade shall be assigned to completed work product when submitted. Every work assignment shall be tracked to a PWS paragraph.

c. The Government shall debit invoices for failing grades.

d. For the purpose of debiting invoices for failing grades, the following formula will be used:

· Failed hours ÷ Total hours per month = Percentage to be debited

· Percentage to be debited x Monthly rate = Amount to be debited

Determined numbers for computation

· Weeks per month = 4 weeks

· Hours per week = 40 hours

· Total hours per month = 40 x 4 = 160 hours

e. The Government shall debit invoices as allowed by FAR 52.246-4, Inspection of Services – Fixed Price.

8.

SURVEILLANCE

a.

The contractor is responsible for the overall quality of task order performance and for the management of its own workforce. The contractor off-site manager with responsibility for the successful performance of this task order must arrange with the COR for the conduct of a weekly, usually telephonic, conference to review task order performance.

b.

The COR for this task order is the ASD Director, who may clarify contractor responsibilities within the requirements of the task order as specified by the COR appointment memorandum.

c.

The Government officials who are assigned to the positions below are the Task Monitor/Quality Assurance Surveillance Monitor of their respective area(s) and report their findings to the COR/Contracting Officer:

Position

Areas 9.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

a.

All work to be performed under this task order is subject to Government surveillance at any time either on-site or virtual. That surveillance may be performed as in-process inspection, preliminary inspection, and/or final inspection. The method of inspection may include visual inspection of the work products and/or impromptu status discussions. The Task Monitor(s) shall:

· Conduct surveillance of the activities/deliverables under their purview.

· Provide in-process clarification of the tasks previously identified.

· Review the CRW monthly relative to paragraph 4 above and submit a concise assessment of the CRW to the COR, clearly indicating any work products found to be unacceptable.

· Report any performance problems (e.g. non-compliance with task order requirements, failing to meet AQLs) that they observe or discover to the COR immediately.

· Accept conforming work products b.

The COR and the Task Monitors shall not:

· Supervise contractor employees.

· Accept Non-conforming work products without the express written approval of the Contracting Officer.

10.

ORGANIZATIONAL CONFLICT OF INTEREST

Please refer to Section H.7 for details concerning organizational conflicts of interest governing this Task Order.

11.

PERSONAL CONFLICT OF INTEREST

a.

The term "Personal Conflict of Interest" means that a Contractor employee assigned to a Task order has interests which (i) may diminish his/her capacity to give impartial, technically sound, objective assistance and advice in performing that Task order, (ii) may otherwise result in a biased work product under that Task order, or (iii) may result in an unfair competitive advantage.

b.

A Contractor employee shall not participate (i.e., recommend, influence, or decide) in any particular matters:

(1) that will have a direct and predictable effect on the financial interests of that employee, his/her spouse or minor child, or organization in which he/she serves as officer, director, trustee, general partner or employee;

(2) that will have a direct and predictable effect on the financial interests of or any person or organization with whom he/she is negotiating or has an arrangement concerning…