C-1 Statement of Objectives.pdf

02 AUG 2010

HQ0034-10-R-0046

STATEMENT OF OBJECTIVES

1. BACKGROUND

a. The Office of the Secretary of Defense (OSD) Chief Information Officer (CIO), as the Director of Washington Headquarters Services (WHS) OSD Networks Directorate (OSD Net), is responsible for providing IT services and support including designing, constructing, implementing, operating, and maintaining the enterprise information technology system for OSD.

There is an ongoing migration from semi-autonomous support provided by the OSD components and the Enterprise-to-Enterprise support model that accommodates the common enterprise requirements while also accommodating the local requirements of a geographically -- not organizational – distributed user environment. The entire enterprise (meeting common and local requirements) will be managed and will operate and be measured in accordance with agreed to principals, processes, and procedures. OSD is the headquarters element comprised of the Office of the Secretary of Defense and about a dozen Principal Staff Elements (PSEs, commonly referred to as OSD components) that exercise policy development, planning, resource management, and fiscal and program evaluation responsibilities for the DoD.

b. The WHS Information Technology Management Directorate (ITMD) is responsible for providing a full array of IT products and services to the entire WHS community within a centralized, consolidated services environment. ITMD's workers go far beyond WHS, to include OSD, other DoD components, boards, commissions and task forces (BCTF). BCTF activities are often chartered by the Secretary of Defense, Congress, or the President. These activities are temporary in nature and have high visibility within the Department.

c. The Pentagon Force Protection Agency (PFPA) is a civilian Defense Agency within the Department of Defense charged with protecting and safeguarding the occupants, visitors, and infrastructure of the Pentagon, Navy Annex, and other assigned Pentagon facilities. PFPA provides a variety of services to its customers to include emergency services, parking management, lock installation/services, classified waste disposal, access control, building pass issuance, emergency escape mask issuance / training, mail screening, and law enforcement.

d. The DoD CIO’s Net-Centric, Service-Oriented DoD Enterprise strategy describes the

DoD CIO’s vision for establishment of a Net-Centric Environment that increasingly leverages shared services and Service Oriented Architecture by the required use of a single set of common standards, rules, and a shared secure infrastructure. Standalone systems are being replaced with compatible information and communications systems that maintain data visibility, availability, and usability when and where needed; maintains flexible operational capabilities to improve operational effectiveness, and increases efficiency. The DA&M IT community requires Net- Centric solutions as part of this strategy.

e. Objectives of the WHS/Director of Administration and Management’s (DA&M’s) 2007-

2012 Strategic Plan are to (1) make secure and reliable IT systems available to DA&M IT community-supported activities and (2) provide the highest levels of 24/7 communications support for the Secretary and Deputy Secretary of Defense. Related metrics call for consolidating multiple contract packages, consolidating OSD IT networks, and examining the PFPA, OSD, and WHS IT organizational responsibilities and assets to assess the most efficient and effective way to support DA&M’s multiple IT missions and customers.

Statement of Objectives

f. The Base Realignment and Closure 201(BRAC) will result in relocation of thousands of civilian and military personnel from current offices in the Pentagon and National Capital Region (NCR) to Ft. Belvoir (i.e., Mark Center) and elsewhere.

2. OBJECTIVES

The overall objective is to combine existing legacy support contracts to obtain a full range of integrated enterprise net-centric IT supplies and services that provides all users with responsive and efficient access to common information and services on a daily basis, including timely disaster business recovery support. Most support is to be provided in numerous buildings in the NCR, although some support is outside the NCR and Outside the Continental United States (OCONUS). The specific objectives are to: (1) Improve efficiency of IT service delivery for the Enterprise and the PSE customers, (2) Satisfy needs for secure long-term IT solutions, (3) Capitalize on industry best practices and innovation to meet emerging/changing IT requirements,

(4) Facilitate transformation of the DA&M Enterprise; (5) Promote objectives of WHS/Director of Administration & Management (DA&M) Strategic Plan for 2007-2012; and (6) Achieve Net- Centricity. The specific objectives are as follows:

1. Improve efficiency of IT service delivery for the Enterprise and the OSD Component customers:

Improve service metrics, reduce cost, reduce the number of helpdesk calls, improve system up-time, decreasing response times and system improvement project timelines are all examples of improving service delivery, as well as increasing overall customer satisfaction.

2. Satisfy needs for secure long-term IT solutions:

a. Continuously seek ways to increase customer satisfaction through delivery of superior IT solutions that provide affordable, best value, best pricing, secure IT solutions to customers' needs.

b. Satisfy Mission-unique requirements of customers.

c. Provide effective and qualified program management and leadership empowered to make timely decisions, engage company resources, and to successfully resolve issues with other associate contractors.

d. Effectively utilize subcontractors and teaming partners to bring expert talent and ingenuity to customers and meet mandatory requirements for small business participation.

3. Capitalize on industry best practices and innovation to meet current and future IT requirements

a. Establish and maintain contract methodologies and operations that provide quick turn-around task order capability, provide rapid delivery of IT solutions, facilitate change, and allow for continuity of user support over the life of the contract.

b. Provide access to the widest possible range of secure IT solutions at all classification levels.

4. Facilitate transformation of the OSD Enterprise

a. Define and implement a standard process for provision of IT support to OSD CIO customers.

b. Provide a scalable, flexible IT capability that easily accommodates changes in the OSD IT environment resulting from reorganization, relocation, changes in technology, changes in policy governing use of technology, and\or other similar changes.

5. Promote objectives of WHS/DA&M Strategic Plan for 2007-2012

a. Make secure and reliable IT systems available to customers at any location, coupled with responsive support at agreed-upon levels.

b. Identify and pursue more efficient use of IT resources.

c. Within available resources, further develop and field common business applications.

6. Achieve Net-Centricity

a. Establish a single set of standards and rules; a common, shared secure infrastructure; and govern the infrastructure and services provided to customers. Make information and functional capabilities available as appropriately secure services, within the context of the IT environment.

b. Monitor and manage services provided to customers to ensure they meet agreed-upon service levels.

3. SCOPE

a. The Contractor shall provide labor, hardware/software, and other equipment and materials required to provide a wide range of net-centric integrated IT support, services, and supplies for customers and organizations to support IT systems and customers in the DA&M IT community at classification levels up to Top Secret/Sensitive Compartmented Information (TS/SCI). The contractor will provide support for current and future IT requirements in classified and unclassified environments which include 1) Customer Support; 2) Systems Operation, Administration, and Maintenance; 3) Applications Support: Development and Maintenance, e- Business Systems Administration, Software System Development; Engineering; 4) Business Continuity and Continuity of Operations (COOP); 5) Hardware and Software Acquisition; 6) Enterprise Architecture and Engineering Services; 7) Performance Management; 8) Project Management, and 9) IT Training Services.

b. Additionally, the Contractor shall ensure that any IT systems to be supported under this procurement or identified in subsequent task orders support the goals of the Defense Information Enterprise Architecture dated May 27, 2009 and its subsequent official updates and revisions. The contractor shall ensure that any IT systems to be supported under this procurement support the goals of the DoD Net-Centric Data Strategy dated May 9, 2003, and comply with the Department's data strategy as defined in DoD Directive 8320.02, "Data Sharing in a Net-Centric Department of Defense," December 2, 2004. The contractor shall ensure that any IT systems covered in this procurement or identified in subsequent task orders support the goals of DoD Net- Centric Services Strategy, Strategy for a Net-Centric, Service Oriented DoD Enterprise, March, 2007. The contractor shall ensure: that all data managed by the IT system can be made accessible to the appropriate audience; that all significant business data made accessible by the IT system is tagged with descriptive metadata to support the net-centric goal of data visibility; key business logic processing and other functional capabilities contained within the IT system are exposed using web-based open standards and that all standard and/or optional components of the IT system are identified and procured in a manner that ensures the requirements outlined in this document are met.

c. NIEITS solutions for the DA&M IT community are categorized into the list of task areas identified below. Specific details of task assignments, deliverables, documentation, training, applicable government/department/industry standards/etc. will be specified within individual task orders. An individual task order may relate to a single task area or involve functions from multiple task areas. The following table represents the main task areas:

Table 3.1. Major Task Areas

Main Task Areas Customer Support Systems Operation, Administration, and Maintenance Applications Support: Development, Maintenance, and Support, e-Business Systems Administration, Software System Development Engineering Business Continuity and Continuity of Operations (COOP) Hardware and Software Acquisition Enterprise Architecture, , and Engineering Services Performance Management Project Management IT Training Services

4. MAJOR FUNCTIONAL AREAS

4.1 Customer Support: The contractor shall provide a full range of services and solutions required by end-users supported by OSD CIO/OSD Net, WHS/ITMD, and PFPA. This includes, but is not limited to: call center, help desk, incident management, problem management, desktop support, office automation support, customer liaison, training, end-user requirements analysis, and move-add-change support.

4.2 Systems Operation, Administration, and Maintenance: The contractor shall provide a full range of services and solutions required to operate, administer, maintain, and manage IT systems used by OSD, WHS, and PFPA customers. This includes, but is not limited to: asset management, property management, systems administration, operation, management, and maintenance; database administration; IT facilities operation, administration, management and maintenance; network operation, administration, management, and maintenance; network and telecommunications infrastructure support; information systems security; and communications security. Information Assurance (IA) tasks may be included, but the main function of IA is supported via a separate contract vehicle.

4.3 Applications Support

4.3.1. Development, Maintenance, and Support: The contractor shall provide a full range of services and solutions required to design, develop, maintain, and support applications and databases required by OSD, WHS, and PFPA customers. This includes, but is not limited to: software development and maintenance; database applications development and maintenance; legacy systems modernization; web applications development and maintenance; and service-oriented architecture development and maintenance.

4.3.2. e-Business Systems Administration: The contractor shall provide a full range of

Enterprise services for effective and timely escalation and resolution support of e-Business related incidents and request. This includes, but is not limited to: the use of the Government’s Configuration Management Processes and tools to track and manage changes of configuration items (CI) as part of e-Business systems administration support, user account management and support to customers, and a common infrastructure and platform approach for user access.

4.3.3. Software System Development Engineering: The contractor shall provide a full range of

Software System Development Engineering services and solutions. This includes, but is not limited to: identifying and understand applicable hardware and system software capabilities and constraints, documenting the proposed design, coding, testing, documenting and maintaining software packages, implementing software configuration control, and demonstrating and/or training users in program or system operation.

4.4 Business Continuity and Continuity of Operations (COOP): The contractor shall provide a full range of IT services and solutions required to support the Defense Continuity Program ISW DOD Directive 3020.26 and all updates to the Directive. Business Continuity (BC) and COOP have two different focuses. BC focuses on providing procedures and activities for sustaining essential business operations while recovering from a significant disruption. COOP provides procedures and activities to sustain organizations mission essential functions to include alternate site operations for up to 30 days.

4.5 Hardware and Software Acquisition: The contractor shall acquire IT hardware, software, licenses, maintenance, ancillary support products, and related material when such products are required for performance of a NIEITS task order, this work may include security, asset management and infrastructure hardware and soft ware engineering. The contractor will prepare and install equipment, and properly excess equipment for lifecycle refresh efforts.

4.6 Performance Management: The contractor shall provide a full range of performance management services to include designing and implementing an enterprise performance management strategy and in establishing a common approach to managing and improving customer service and establishing a WHS brand. Performance Management includes activities to ensure that goals are consistently being met in an effective and efficient manner.

4.7 Project Management: The contractor shall provide a full range of effective project management services utilizing best practices from the Project Management Institute (PMI) Methodology and the Government Project Management (PM) Methodology.

4.8 Enterprise Architecture and Engineering Services:

4.8.1. Enterprise Architecture: The contractor shall provide a full range of Enterprise

Architecture (EA) services including EA services in accordance with Clinger-Cohen, DoD EA policies (e.g., DoD Directive 8000.01, February 10, 2009, Management of the Department of Defense Information Enterprise, and DoDAF Architecture Framework Version 2.0), and OMB Circulars (e.g., OMB Circular A-130, Management of Federal Information Resources). Support shall include annual and strategic planning.

4.8.2. Engineering Services: The contractor shall provide a full range of IT-related engineering services and solutions required by the DA&M IT community. This includes, but is not limited to: systems engineering, communications engineering, network engineering, software engineering, information systems security engineering, information and knowledge engineering, test and evaluation, product evaluation and selection, technology insertion, systems integration, product integration, configuration management, capacity management, availability management, simulation and modeling, and computer-aided design. This also includes but is not limited to: providing enterprise architecture in the As-Is State; providing the enterprise architecture in the To-Be State with strategies for transformation; and assisting with the development of Service Catalogs.

4.9 IT Training Services: The contractor shall provide a full range of IT Training Services.

This includes, but is not limited to: initial and refresher classroom training, training materials, and user guides to authorized applications users; desk-side training to executives; train-the-trainer services to customer functional representatives; help desk trend analysis information; and transition training to all users prior to new releases of applications. Once training materials are created, they will subsequently become property of the Government. Specific training requirements shall be specified in individual task orders.

5. OTHER CONSTRAINTS/CONSIDERATIONS

a. Security Considerations: Offerors are required to meet the general security requirements of the solicitation as noted on the DD254, DOD Contract Security Classification Specification.

Classified technical data, documentation, systems, and facilities up to TS/SCI will accessed by awardees during performance of the majority of task orders. Contractors will be required to provide personnel with appropriate security clearances and must comply with relevant directives.

b. Contractor personnel who perform work on DoD Automated Information Systems (AIS) are required to be assigned to one of two position sensitivity designations IAW DoD 5200.2-R.

These designations equate to Critical Sensitive ADP-I or Non-Critical Sensitive ADP-II position.

At a minimum, all positions on this contract that require access to Top Secret information are designated as Critical Sensitive positions.

c. Logistics Considerations: The NIEITS requirement involves government-owned and contractor-operated and contractor–maintained COTS computer hardware and software. The contractor may use ODC to lease vehicles required for task order performance. Contractors may be authorized to lease GSA fleet vehicles and manage their use.

d. The majority of work will be performed on-site in government space, but some work may be performed off-site in contractor facilities. In addition, transition activities from current incumbents must be carefully planned to avoid conflicts involving space, and any new on-site support requirements must identify space requirements and identify space planned to satisfy these requirements.

e. The Government expects contractors to meet guidelines from existing Green IT initiatives. Contractors will be required to comply with mandatory federal and DoD technical standards, policies, directives, and instructions for information technology services and products, as well as WHS/ITMD, OSD CIO/OSD Net, and PFPA policies and procedures.

f. Management Information Requirements: The Government will provide overall oversight of contractor performance using a variety of methods and systems such as weekly and quarterly in-process reviews, program status reports, and problem report/analyses.

g. Government Furnished Property: The majority of NIEITS work will be performed at government facilities using Government Furnished Equipment (GFE). For on-site performance, the government will provide adequate office space, office furniture, access to telephones and government networks, and copier access. All work requirements involving access to government networks will be performed using government furnished computer systems.

h. One Team: The vendor is encouraged to ensure that a “single face, seamless response” is presented to OSD CIO customers. One method of achieving this is to ensure that all subcontractors (if any) use “enterprise” logos, caps, shirts, etc. if any logos, caps, shirts, etc. that identify companies are worn. The wearing of individual company logos, caps, shirts, etc. is discouraged. Examples of preferred logos includes “OSD IT Support,” “OSD Enterprise Support,” “OSD IT Enterprise,” etc. The vendor is encouraged to offer other methods to achieve the “single face, seamless” response concept.

Other Considerations

IAW DODI 3020.37, “Continuation of Essential DOD Contractor Services During Crises”, some task orders may include contractor services that are essential during a crisis. For each task order containing these requirements, the mission essential service(s) shall be identified in the task order performance work statement and the procedures of DODI 3020.37 shall be followed.