Attachment1 BasicContractStatementofObjectives-031708.pdf

HDTRA1-08-R-0001 1

Attachment 1

Basic Contract Statement of Objectives for the

DTRA Agency-Wide Information Technology Services and Support Contract March 17, 2008

1.0 BACKGROUND

The Defense Threat Reduction Agency safeguards America and its allies from Weapons of Mass Destruction (chemical, biological, radiological, nuclear, and high explosives) by providing capabilities to reduce, eliminate, and counter the threat, and mitigate its effects. The DTRA mission is global and dictates a diverse set of customers and unique mission requirements. The IT requirements of the Agency are therefore equally unique and diverse.

The Chief Information Officer (CIO) is responsible for providing Agency-wide information management services to the Agency, supporting in excess of 2,500 customers Agency-wide, and world-wide utilizing Unclassified, Secret, and Top Secret/Special Compartmented Information (TS/SCI) Networks.

All DTRA personnel supporting the Agency’s mission require common IT support services in areas such as, but not limited to, help desk support, systems administration, networks and application administration and design, engineering, and architecture support. Although the support requirements are common in nature, the enterprises’ mission needs are vastly different.

Various short and long-term efforts must be undertaken to continually modernize, integrate and secure these systems. Continuous IT support must meet the needs of the Agency and other internally and externally supported customers to include first responders, Combatant Commands (COCOMS) and other U.S. Government entities. The goal is to provide seamless and integrated communications among all supported elements, for the purposes of office automation, data collaboration and knowledge management, support of exercises, experimentation and operational support across three principle security domains: Sensitive but Unclassified (SBU), Secret and Top Secret/SCI.

2.0 REFERENCES (N/A)

3.0 OVERALL OBJECTIVE

Provide integrated IT support for mission, business and developmental systems and infrastructure, as well as specialized IT support and services to all of DTRA. Daily Enterprise IT services support and specialized project management support are required. All IT support and services shall meet DoD and Agency guidance, instructions, regulations, policies and technical requirements as identified in the task orders.

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4.0 SPECIFIC OBJECTIVES

4.1 Provide Program Management and Integration services to execute the Enterprise IT requirements. Provide efficient program and project management necessary to synchronize and integrate multiple work efforts in support of various IT requirements and projects throughout the Agency.

4.2 Evaluate, implement and institutionalize best practices for IT service delivery and service support, as applicable, relative to the management and operation of the DTRA IT infrastructure and its supported environments. Standardize development and delivery, and provide continual process improvement for all IT tasks and activities managed throughout this contract.

4.3 Operate, maintain, enhance and execute Continuity of Operations Planning and Disaster Recovery (COOP/DR) plans and capabilities. Provide formalized roles, designation of a dedicated recovery team, backup procedures, and facilities. Ensure that proactive measures are taken to avoid or lessen the impact of a disruption in order to maintain DTRA operations.

4.4 Provide 24x7x365 Help Desk Services to the global (internal and external) DTRA user community on all principal operational DTRA networks.

4.5 Provide system administration and hardware and software support for the DTRA IT Enterprise infrastructure and any information systems, applications or IT related capabilities necessary for the Agency to perform its business and warfighting mission.

4.6 Provide dedicated end-user support and system administration for specified DTRA systems.

This includes but is not limited to providing continuous support and dedicated personnel to support the DTRA Operations Center, Technical Reachback Team and the STRATCOM Center for Combating WMD (SCC) in support of daily operations. Provide additional staffing resources to support changes in operational tempo.

4.7 Provide network engineering, administration and Communications Security (COMSEC) management and administration support for the Agency network domains and architectures from the Unclassified level up through Top Secret SCI, to include 24X7 support as defined by the Agency.

4.8 Operate, maintain and enhance the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis, in accordance with requirements for a Defense Agency NOSC and per DoD Directive, as a Tier 2 Computer Network Defense Service Provider (CNDSP).

Maintain real-time situational awareness of the DTRA IT infrastructure and supported environments, information related to IT threats, identifying and reducing IT vulnerabilities within the DTRA networks/systems, lead restorative actions to ensure all networks remain up and operational, and monitor the health and security posture of DTRA’s IT infrastructures to ensure they remain within acceptable limits for performance and information security.

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4.9 Provide expertise and support to DTRA’s information assurance program. Assist with certification and accreditation activities, computer network defense actions, Information Assurance Vulnerability Alert (IAVA) remediation, policy creation and support of any IA related activities from the system to the Enterprise-wide level.

4.10 Support DTRA program managers and other program performers in the completion of the required documentation and testing steps to ensure both successful and efficient IA certification and accreditation of DTRA information systems.

4.11 Provide Telecommunication support services, providing capacity planning, design, engineering, integration, maintenance and administration for the Agency’s telecommunications infrastructure to include long-haul circuits, local circuits, telephony services and wireless services.

4.12 Provide asset management and support for DTRA IT assets to include lifecycle management support.

4.13 Provide Configuration Management (CM) support for all IT entities covered under this contract. CM support activities will include: developing and maintaining a CM plan, identifying and managing configuration items, establishing and maintaining a configuration baseline, establishing a CM repository, managing changes to the baseline, and periodically auditing CM processes and work products.

4.14 Provide support to the Agency’s experimentation and experimental computing initiatives and programs. Manage and coordinate the appropriate insertion of emerging technology-based solutions into information-based WMD (readiness, tabletop, combined, coalition, virtual, etc…) exercise environments.

4.15 Provide full scope of Information Technology Solutions Development and Implementation using “systems” and “software” engineering best practices and life-cycle activities to include market research, requirements analysis, procurement support, design, test, pilot, and deploy new capabilities/information technologies (hardware, software, firmware, and services).

4.16 Provide capabilities to pilot and perform standardized Test and Evaluation (T&E) of IT-based solutions (both hardware and software) for future insertion into the DTRA infrastructure.

This includes providing the required documentation to support both Departmental and Agency Certification and Accreditation (C&A) requirements.

4.17 Support rapid prototyping and integration of new and emerging modeling capabilities for the Agency through expertise in developing, supporting and engineering High Performance Computing solutions and administration of high-performance, advanced or large-scale computational computing resources.

4.18 Support the administration and integration of high-fidelity computational computing models and provide architectural, engineering, integration and information assurance support to

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internal or external DTRA code developers to ensure appropriate capability deployment in support of the DTRA operations center and the SCC.

4.19 Develop, or support the development of new IT-based capabilities for the DTRA Operations Center and the SCC to meet emergent mission requirements. Ensure technologies are developed with appropriate life-cycle processes in mind, including eventual T&E, C&A and transition into operations. Ensure effective and repeatable process for introducing technologies, engineered in support of the DTRA mission, into the Agency’s suite of operational IT products.

4.20 Support applications and technologies (such as data warehousing and content management) used to gather, store, and analyze the Agency’s data and information. Develop data strategies, systems and data mining capabilities that allow analysts to perform complex queries, pattern mapping, data fusion and decision support using the Agency’s aggregated current and historical information and data.

4.21 Develop security solutions and architectures for data sharing, distributed (and grid) computing and aggregation of disparate data sources and applications into analytical and decision support tools for the Agency and its customers.

4.22 Establish and execute a Quality Assurance program for Enterprise IT, information infrastructure and associated processes. Provide for proactive quality assurance monitoring and ensure Government (e.g., IT Infrastructure Lines Of Business (ITI LOB)) and industry standard metrics defined to align performance measures with the Agency’s core business and warfighting mission service requirements.

4.23 Provide Training Support for desktop, computer-based and classroom-based training for IT systems and topics, to include the creation and delivery of the course material. Provide training in support of any applications or services provided through this contract. This may include desk-side, or classroom training on new or existing system capabilities or features, as well as providing IT support for specialized training conducted by any DTRA program.

4.24 Provide Customer Service and Outreach. Provide continual marketing, interaction and feedback mechanisms, communications plans and independent third party customer satisfaction surveys for the DTRA end-user community to evaluate and make recommendations for Information Operations support.

4.25 Establish a Usability Engineering capability and apply usability engineering practices to improving the effectiveness of IT capabilities to the DTRA user community.

4.26 Provide support for an Information Technology Enterprise Architecture (ITEA) development and maintenance to include creating actionable ITEA transition plans, focusing on information technology improvements and new capabilities to support changing or growing missions for reducing the threat from weapons of mass destruction.

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4.27 Provide support for Enterprise Architecture (EA) development and maintenance, to include research on current systems and interfaces, documentation and configuration control of current “as is” EA and planning, development and documentation of target “to be” EA. Maintain an Architecture repository to help review and integrate component architectures from various DTRA elements.

4.28 Provide Systems Engineering and Application Development Services, providing a mature capability for design, engineering, testing, fielding, and operating/maintaining existing capabilities and new capabilities and modernization activities for the Agency’s IT resources and systems. This includes development of DTRA-specific applications and integration of existing applications with Commercial Off the Shelf products or Government Off the Shelf (COTS/GOTS) software.