RFP Attachment 3 - RFP Questions and Answers Template AMD 0004.xlsx

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Air National Guard Voice Switching System (VSS) AMD 0005
Solicitation number
HC1084R0002
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This document is a Questions and Answers (Q&A) template for a Request for Proposal (RFP) for the Air National Guard Voice Switching System (VSS3) contract, solicitation number HC108425R0002. The procurement seeks to replace existing voice communication systems at 105 Air National Guard sites, with 67 sites receiving a complete Voice Switching System (VSS) replacement and 38 sites receiving call accounting and recording updates. The solution must be DISA DODIN APL-approved, comply with E911 laws (Kari's Law, Ray Baum's Act), and include new equipment, licenses, project management, training, and quality control.

Key details include a proposal due date of April 10, 2025, with the government extending the original March 27, 2025 deadline. The contract is a Firm Fixed Price Indefinite Delivery Indefinite Quantity (IDIQ) with a three-year period of performance. The proposed solution must be a single-provider system (Cisco or Avaya), include voice recording capabilities, telephony management systems, and support approximately 1,000 user licenses per site. The Q&A document reveals extensive back-and-forth between potential vendors and the government, addressing technical specifications, licensing, implementation details, site surveys, training requirements, and cybersecurity compliance. The procurement will be managed by the Defense Information Systems Agency (DISA) for the Air National Guard.

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Instructions

Q&A INSTRUCTIONS: The purpose of these specific instructions is to expedite the process of answering questions. Please do not change the format of this document.
Complete the spreadsheet tab below named "Q&A" with all questions, comments, and recommendations about the RFP.
Blue text is provided as sample language and should be deleted by contractor before submission.

COLUMN B: Complete the "Page" column. This is the page number from the contract. Do not include the total page number.

COLUMN C: Complete the "Section/Paragraph" column with the applicable section and paragraph number (if applicable) of the contract. Do not include any other extraneous identifiers or other information other then instructed here. If the reference is to a CLIN, Clause, Appendix, or Attachment etc. the entry goes in the next column.

COLUMN D: Complete the "CLIN/Clause/Other" column. Insert the CLIN, Clause, Provision, Appendix, or Attachment number. For example: CLIN 0001, 52.217-8, Appendix A, or Attachment L3.

COLUMN E: Complete the Questions/Comments/Recommendations column. Start the question by referencing the topic. This may help the sorting process. For example: Minimum Qualifications Checklist or Performance Area 10. Then insert the question or comment.

Issues must be submitted to the following e-mail address: disa.scott.ditco.mbx.encore3@mail.mil or as specified in the solicitation

Q&A

RFP No.: HC108425R0002
No.RFP PageRFP Section/ ParagraphCLIN/ Clause/ Appendix/ Attachment/ OtherQuestions/Comments/RecommendationsGovernment ResponseRFP Amendment Required
11Block 8SF1449In regard to VSS3 I noticed a discrepancy on the Due Date. On the Sam.gov site and the SSF Form 1149 it states 26 March 2025 at 1100hrs.

Another document on page 52 states “12. Proposals are due no later than March 27, 2025, at 11:00 am CT and should be submitted via email to kevin.l.poore.civ@mail.mil and jennifer.l.kinser3.civ@mail.mil.

Please confirm dateQuestions are due 3/13/2025
Proposals are due 3/27/2025AMD 0001
252.212-1Use of non-Govt advisorAdded section (l) to 52.212-1 to identify company and name of non-Govt advisorAMD 0001
3n/an/aSAMIncorrect notice IDCorrected Notice ID from HC1084R0002 to HC108425R0002AMD 0001
47452.212-552.222-21Removal IAW Policy Alert 25-016 Class Deviation - Restoring Merit-based Opportunity in Federal Contracts (Deviation 2025-O0003)Clause removedAMD 0001
540Clauses Incorporated by Reference52.222-24Removal IAW Policy Alert 25-016 Class Deviation - Restoring Merit-based Opportunity in Federal Contracts (Deviation 2025-O0003)Clause removedAMD 0001
67452.212-552.222-26Removal IAW Policy Alert 25-016 Class Deviation - Restoring Merit-based Opportunity in Federal Contracts (Deviation 2025-O0003)Clause removedAMD 0001
7106.2.20 DevicesInstructions state: "Vendor will provide different models of IP phones for consideration"
Are the VoIP phones required to be TLS 1.3 compliant?YesAMD 0002
8RFP Page 52List of AttachmentsNon-Disclosure AgreementIs there any action required with the provided NDA or is that just provided for situational awareness in case of award?RFP updated to remove the NDA Attachment.AMD 0003
9RFP Attachment 1CLIN X002 VSS Sample SolutionRFP Attachment 1The X002 VSS Equipment Solution on the Summary Page has a different formula for Opt year 2 than for Base Period and Option Year 1. Please explain why the formula is different or fix the formula to be consistent.Attachment 1 - Pricing Template updatedAMD 0003
10RFP Attachment 1CLIN X003, X004, x0052 VSS Sample SolutionRFP Attachment 1The Summary sheet is pulling different numbers for Site Survey (X004) than for Training (X003)and Network Services (X005). Should all three reference the actual period totals?Attachment 1 - Pricing Template updatedAMD 0003
11RFP Letter Page 52Para 12N/AProposals are due no later than March 27, 2025, at 11:00 am CT and should be submitted via email… Due to the size, complexity in response and number of questions with no firm date for clarification, we respectfully request a three-week (3) extension on the delivery date of the final proposal to April 17, 2025?Q&A responses posted to SAM 3/21/2025 and 3/31/2025. Proposal due date extended to April 10, 2025AMD 0003
12RFP Letter Page 127. Performance StandardsN/A#2 6.2.1.5 Testing / Acceptance / Training
Testing and Acceptance is PWS 6.2.14. Training is PWS 6.2.15. Please confirm Performance standard #2 should reference 6.2.14 - 6.2.15Performance Standard 2 updatedAMD 0003
13RFP Letter Page 127. Performance StandardsN/A#4 6.2 Conduct Site Survey
Conduct Site Surveys is PWS 6.2.16. Please confirm Performance standard #4 should reference PWS 6.2.16.Performance Standard 4 updatedAMD 0003
14RFP Letter Page 127. Performance StandardsN/A#5 6.2 Provide a test plan
Testing and Acceptance is PWS 6.2.14. Please confirm Performance standard #5 should reference PWS 6.2.14Performance Standard 5 updatedAMD 0003
15RFP Letter Page 127. Performance StandardsN/A#7 6.2.21 All hardware and software installed meets the PWS technical requirements
PWS 6.2.21 is Priority, which is focused on meeting the 45-day time requirement. PWS 6.2.18 is Implementation, which is focused on ensuring all hardware and software is installed correctly. Please confirm Performance standard #7 should reference 6.2.18.Performance Standard 7 updatedAMD 0003
16RFP Letter Page 5452.212-2 b (A) 3.N/A3. The Contractor shall demonstrate they can provide a solution that fully meets or exceeds the Licensing as supported in the PWS 6.2.24.
Licensing is PWS 6.2.25. Please confirm the Contractor shall demonstrate they can provide a solution that fully meets or exceeds the Licensing as supported in the PWS 6.2.25.Licensing 6.2.24+F389AMD 0003
17RFP Letter Page 15Section 8.1VSS and Subsystem Site Locations8.1 VSS/Call Accounting & Call Recording Replacement Bases:(Atch 1 tab 2) The list provided in the RFP and associated Attachment/Tab are not labeled and referenced correctly. Will the government please correct this?PWS Attachment 1 updatedAMD 0003
18RFP Letter Page 16Section 8.2VSS and Subsystem Site Locations8.2 Call Accounting & Call Recording Replacement Bases: (Atch 1 tab 1) The list provided in the RFP and associated Attachment/Tab are not labeled and referenced correctly. Will the government please correct this?PWS Attachment 1 updatedAMD 0003
1952M.VII.E.12N/AWill the government consider a one-week extension?Q&A Reponses posted to SAM 3/21/2025 and 3/31/2025. Proposal due date extended to April 10, 2025AMD 0003
20106.2.18, ImplementationN/AThe last bullet of this section states:

Contractor shall perform installation, configuration, optimization and apply all STIG compliant configurations with the latest release of the system, which shall include but is not limited to the following:

However, nothing is listed after the colon. Can you provide missing information?PWS updatedAMD 0003
2133. BackgroundDo the 38 sites require the same call accounting solution as the 67 sites?Yes, but please note number of sites changed in PWSAMD 0003
22Page 127.0 Performance StandardsPWS, Sections 1-9Request the Government review the PWS Paragraph references and update to align with latest revised PWS version references: 6.2.11 Configuration Management, 6.2.14 Testing and Acceptance, 8.3 Contractor Travel, 6.2.16 Site Surveys, (missing - 6.2.13 Test Plan), (General - 6.1 - Assurance (IA) accreditations, (changed - 6.3.21 - HW/SW meets PWS technical stds), (no reference 6.2.17 for disruptions to users), 6.2.21 AFTO Reference update needed).PWS updatedAMD 0003
23Page 137.0 Performance StandardsPWS, Section 6.2.13The section referenced "Weekly Status Reports" as a deliverable is missing.PWS updatedAMD 0003
24RFP - Page 16PWS 9, TeleworkRFP - HC108425R0002Please clarify telework. Can our PM support this remotely?PM may support remotely while installers must be on site.AMD 0003
25RFP - Page 11PWS 6.2.18RFP - HC108425R0002The last bullet points ends with, "… shall include but is not limited to the following:" however nothing follows. Please provide the omitted information.PWS updatedAMD 0003
26RFP Letter Page 52Paragraph 12N/APlease provide a two week extension after response to questions are provided to ensure accurate configuration and pricing.Q&A responses posted to SAM 3/21/2025 and 3/31/2025. Proposal due date extended to April 10, 2025AMD 0003
27RFP Letter Page 7Section 6.2.13N/AThe PWS is missing Section 6.2.13. However, there are multiple cross references to Section 6.2.13 including on pages 13, 18, 19, and 20. Would the Government please identify Section 6.2.13 and update all associated cross references?PWS updatedAMD 0003
28RFP Letter Page 52Paragraph 3N/AThe RFP identifies "Licensing" as PWS Paragraph 6.2.24. Would the Government please confirm this reference should be PWS Paragraph 6.2.25?Licensing 6.2.24AMD 0003
295252.212-1 Instructions to Offerors, Section m.i.E.12Amendment 1, m.i.E.12As stated in the RFP and Amendment 1, proposals are due no later than March 27, 2025, at 11:00 am CT. Will the Government consider extending the March 27, 2025 proposal submission deadline and grant 2 weeks (10 business days) from the release of Questions and Answers (Q&A) to allow offerors to respond and submit proposals?Q&A responses posted to SAM 3/21/2025. Proposal due date extended to April 10, 2025AMD 0003
301 & 52Pg.1-Box 8
Pg.52. Paragraph 1RFP says responses are due 27th, would the government be willing to extended the submission date by two weeks to improve submission quality?Q&A responses posted to SAM 3/21/2025. Proposal due date extended to April 10, 2025AMD 0003
3186.2.16 - first paragraph
6.2.17 - first paragraphGovernment is referring to delivers in days, but it is not clear if it is business days or calendar days. Is contractor correct in assuming it is business days?PWS updatedAMD 0003
32169. TeleworkStates "The Government does not permit the contractor to telework in support of this requirement", can the government clarify what the intent of this statement is (contractor will have forward deployed resources on-gov-site during survey and implementation windows, otherwise resources will need to be under the corporate umbrella to work designs and provide PMO support).PM may support remotely while installers must be on site.AMD 0003
33GeneralGeneralDue to the detailed requirements including ancillary system, will the government allow for a 1 week extension?Q&A responses posted to SAM 3/21/2025 and 3/31/2025. Proposal due date extended to April 10, 2025AMD 0003
3466.2.7 Technical Specifications Call RecordingRFP+Attachment+1+-+Pricing+Template.xlsxWill the government identify which line items require TAA compliance on the Price Worksheet?All items require TAA compliance. PWS updatedAMD 0003
3554b. Evaluation Factors and Subfactors
A. Technical /Management Approach: Most Important3. The Contractor shall demonstrate they can provide a solution that fully meets or exceeds the Licensing as supported in the PWS 6.2.24. However, on page 11 of the PWS, Licensing is identified as PWS 6.2.25.
Please confirm 6.2.25 is the correct PWS section for response evaluationLicensing 6.2.24AMD 0003
36AttachmentAttachmentRFP+Attachment+3+-+Non-Disclosure+Agreement.docxIs the Non Disclosure Agreement supplied as a reference only? Please confirm the government does not request a return of a signed NDA with the proposal submission.RFP updated to remove the NDA attachmentAMD 0003
37RFP Letter Page 7Section 6.2.12Will the disposition of batteries be the responsibility of ANG's personnel or will the contractor be responsible for arranging disposition of batteries?PWS 6.2.12 updatedAMD 0004
38RFP10. Period of PerformancePWSThe period of performance is described here (Page 16 of 98) as 1095 days from award but the Price Template states there is a base period followed by 2 option periods. Please clarify the period of performanceThe Period of Performance and Attachment 1 - Pricing Template has been updated.AMD 0004
39RFP Attachment 1CLIN X002 VSS Sample SolutionRFP Attachment 1Why is the number of sites in Option 2 for the X002 Sample Solution tab split between Full Core SolutionsamdSubsystem Only (8 +36), while everywhere else the total (46 is used? Also, why are the sites split in this fashion only for Option Year 2?RFP Attachment 1 - Pricing Template updatedAMD 0004
40RFP Letter Page 8Section 6.2.16RFP Attachment 1 - Pricing TemplateValidate number of analog devices. Since RFP Attachment 1 - Pricing Template example system does not match the RFP requirements for 1000 users, will the government be providing a new example system that meets the RFP requirements?Attachment 1 - Pricing Template updatedAMD 0004
4156.2.2, Call Control characteristicsN/APlease specify what is meant by 'standard availability IP telephony'.Standard availability is related to industry best practices which is 99.999% reliabilityAMD 0004
4256.2.2, Call Control characteristicsN/APlease specify what is meant by 'maintaining phone displays through an enhanced feature set'.Display does not go dark and maintains display during failoverAMD 0004
4349M.VII.CN/AWill the government consider 10 point font size for graphics, tables, and/or headers and footers?52.212-1 revisedAMD 0004
4456.2.5 PhonesWhat is the minimum supported network speed the phones need to support?100 Mbps PWS updatedAMD 0004
4566.2.7 Technical Specifications Call RecordingCall recording is often licensed based on concurrent calls or total units. Can the government provide that detail per base? This is critical to a realistic pricing model.The offeror shall provide all subscription licensing based on the proposed solution for all site.AMD 0004
46Page 66.2.7 Call RecordingPWS, Section 6.2.7, Bullet 8To our knowledge, there are no products on the DoDIN APL that can support decryption of 150 concurrent call recordings. Will the Government consider reducing this requirement to 100 to ensure offerors can propose a DoDIN APL compliant solution?PWS updatedAMD 0004
47RFP - Page 49Table 1 - IV - PriceRFP - HC108425R0002Please provide a list of items required to be included in the Price Narrative in Volume IV.52.212-1 updatedAMD 0004
48RFP - Page 50(D) Volume IV - PriceRFP - HC108425R0002Please detail what supporting documentation is required.52.212-1 updatedAMD 0004
49RFP - Page 51(E) Volume V - Contract DocumentationRFP - HC108425R0002Confirm that RFP Attachment 1, Pricing Template is to be provided in both Volumes IV and in Volume V as specified in item 2 of Volume V directions.52.212-1 updatedAMD 0004
50RFP - Page 54A. Technical/Management Approach: Most Important52.212-2 EVALUATION--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021)Please confirm PWS references in Technical Approach/Management Approach Evaluation are correct,
For example paragraph 3. Licenses references PWS 6.2.24, however 6.2.24 is TMS System.52.212-2 updatedAMD 0004
51Attachment 1Summary TabCLIN X002It appears that the government may have miscalculated the total VSS Equipment Solution for Option Year 2 on the Pricing Template, Tab: 'Summary' in Cell F15. In the calculation for Total Evaluated Price on Tab: 'CLIN X002 VSS Sample Solution' in Cell L73 the government totals the multiplied quantity of (8) Full Core Solution x the Option Year 2 unit price + a quantity of (38) Subsystems x the Option Year 2 unit price. However, on the Tab: 'Summary' the government in Cell F15 multiplies a quantity of (12) Full Core Solution x the Option Year 1 unit price + (33) Subsystems x the Option Year 1 unit price. Should the formula in Tab 'Summary' in Cell F15 read as follows: "='CLIN X002 VSS Sample Solution'L73"? Please provide a revised Pricing Template to clarify.Attachment 1 - Pricing Template updatedAMD 0004
52RFP Letter Page 48Section D(iv)N/ASeveral artifacts are listed as being outside the page limitations that are not defined elsewhere in the RFP (e.g., generic resumes, past performances, Fixed Price Payment Plans, and Technical Reports). Would the Government please confirm that Offerors are not required to submit any of the artifacts listed above and they will be removed from this paragraph? If they are required, will the Government please provide further detail regarding each deliverable?52.212-1 updatedAMD 0004
53RFP Letter Page 52Section 52.212-2 (a)(b)(1)N/AThe RFP states "The following evaluation factors and subfactors will be used to evaluate each proposal." It appears Factor 1 is the Technical/Management Approach and Factor 2 is Price. However, Evaluation Table 2 is specific to the Technical/Management risk rating even though it is labeled as "Factor 2." In addition, there are no numbered subfactors. Would the Government please explicitly identify by number each Factor and Subfactor?52.212-2 updatedAMD 0004
54RFP Letter Page 54Paragraph 3N/AThe RFP states that Offerors "shall provide a letter from the OEM confirming that the contractor is an authorized reseller of the products." Would the Government please confirm this letter may be included within Volume V - Contract Documentation?Volume V is acceptableAMD 0004
55RFP Letter Page 54Paragraph 3N/AThe RFP states that Offerors "shall provide a letter from the OEM confirming that the contractor is an authorized reseller of the products." PWS Section 6.2.25 (Licensing) also states "The premise solutions need to be a single provider, i.e. Cisco or Avaya." Would the Government please confirm Offerors are required to provide a single letter from either Cisco or Avaya and no other OEM letters are required?Confirmed, Volume V is acceptableAMD 0004
56RFP LetterParagraph viN/AElectronic Offers states the offeror shall submit volumes I through IV in electronic format via email. Shall the offeror also submit Volume V via email?52.212-1 updatedAMD 0004
57RFP Letter Page 51Paragraph 2N/AThis paragraph in the Contract Documentation instructions states provide completed pricing information in the RFP Attachment 1, Pricing Template. Would the Government please clarify if the Pricing Template is to be included in Volume V - Contract Documentation?RFP Attachment 1 - Pricing Template should be submitted with Volume IV. 52.212-1 updatedAMD 0004
58RFP Letter Page 48Section D(iv)Would the Government please clarify if past performance summaries are required as part of the proposal submission?No Past Performance summaries are not required. 52.212-1 updatedAMD 0004
59RFP Letter Page 48Section D(iv)Would the Government please clarify if resumes are required as part of the proposal submission?52.212-1 updatedAMD 0004
60RFP Letter, PWS, Pages 5 and 7Section 6.2.4, 6.2.7 and 6.2.8RFP Attachment 1 - Pricing TemplateThe pricing template requires 300 session licenses - this would "cover" the sessions for call recording (150 calls - 2 sessions per call minimum). Does this 300 session number include just the call recording, or is it intended to cover call recording sessions AND any SIP trunking sessions in which case, the number of session licenses may be inaccurate? Can the Government please clarify the number of session licenses for the SBC?The offeror shall provide all subscription licensing based on the proposed solution for all site.AMD 0004
61RFP Letter
Page 6Section 6.2.7The last two bullet points under section 6.2.7 states supporting no less than 150 concurrent calls and the ability to decrypt up to 150 concurrent call recording. Will specific recording requirements, quantities, etc. be provided on a per site basis?PWS updated and recording requirements will be provided on a per site basisAMD 0004
621 Introduction1.2 General Requirements2Additionally, all legacy hardware must be returned to the local unit for disposal, except for batteries. Will batteries be reused?PWS updatedAMD 0004
635252.212-2 EVALUATION--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021In Section 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021), under "A. Technical/Management Approach," "Evaluation Table 2" is referenced. However, the evaluation criteria do not mention Table 2. Can the government clarify how Evaluation Table 2 will be used in the evaluation process?52.212-2 updatedAMD 0004
6466.2.7 Technical Specifications Call RecordingThe last two bullet points under section 6.2.7 states supporting no less than 150 concurrent calls and the ability to decrypt up to 150 concurrent call recording. Will specific recording requirements, quantities, etc. be provided on a per site basis?PWS updatedAMD 0004
6576.2.12 Site Restoral and DamageInstructions state: "All excess legacy hardware shall be returned to the local unit for disposal, excluding batteries."
Will the government confirm that it will be the unit's responsibility of disposing the equipment after the contractor has moved to the designated staging area identified by the unit?Base personnel are responsible for disposition of old equipment. PWS updatedAMD 0004
6648(m) Other Instructions, (iv) Page limitations…Instruction states: "The following items will not be considered when calculating page limits: cover page, table of contents, glossary, executive summary, generic resumes, past performances, OCCI mitigation plans, Fixed Price Payment Plans, Technical Reports, and Section 508 compliance."
Past performance is mentioned, but is not requested in the volume instructions. Is the Government requesting past performance? If so, please amend with volume and instruction for references.52.212-1 updatedAMD 0004
67GeneralGeneralThe ability to deploy the proper resources to assess and implement the quantity of sites stated, as well as acquire and stage equipment within the stated timelines, requires a demonstrated methodology and established logistical system.
Will the government consider adding past performance of similar scope and experience as an evaluation factor?Per the RFP, "To be eligible for award, the offeror's proposal must sufficiently address all aspects of the PWS." Past Performance will not be an evaluation factorAMD 0004
6851(E) Volume V - Contract DocumentationRFP+Attachment+1+-+Pricing+Template.xlsxInstruction for # 2. "Provide completed pricing information in the RFP Attachment 1, Pricing Template."
This instruction seems to ask for pricing to be submitted in Volume IV - Price, and repeated again in Volume V - Contract Documentation. Typically, pricing is only accepted in the Price Volume. Please clarify if bidder is supposed to provide Attachment 1 twice, once in Volume IV and once in Volume V.52.212-2 updatedAMD 0004
6949, 50(m) Other Instructions, (vi) Electronic Offers.Requirement States: "The offeror shall submit volumes I through IV in electronic format via email and must include “Source Selection Information – See FAR 2.101 & 3.104” in the Subject line."
Volume V is omitted from the instruction. Please confirm Government also expects Volume V to be submitted with Offeror's bid submission in the same manner.52.212-2 updatedAMD 0004
70PWS Section 6.2.14Testing & AcceptanceFinal Site AcceptanceWill the government require contractor personnel to remain on-site until full system acceptance is achieved at each location, or can verification be conducted remotely after installation and testing?PWS 6.2.13 updatedAMD 0004
71PWS Section 6.2.7Call RecordingVoIP Recording SolutionWill the government require call recording for all incoming and outgoing calls, or will specific lines/users be designated for recording? Additionally, is there a required retention period for recorded calls?PWS 6.2.7 updatedAMD 0004
72PWS Section 6.2.10Technical Power and GroundingElectrical ConsiderationsWill the government provide existing power schematics and grounding documentation for each site, or will the contractor be required to conduct independent power assessments before installation?PWS 6.2.15 updatedAMD 0004
73PWS Section 6.2.4Session Border Controller (SBC)Security & InteroperabilityWill the SBC need to support interconnection with existing DSN and commercial SIP providers simultaneously? If so, can the government provide details on current SIP provider configurations?PWS 6.2.4 updatedAMD 0004
7446.2.1 VSS CoreIs there a preferred notification method for 911 calls to the required parties?PWS 6.2.1 updatedAMD 0004
7556.2.1 VSS CoreWhat us an enhanced phone display in failover?PWS 6.2.2 updatedAMD 0004
7656.2.5 PhonesWill the government require new analog handsets?PWS 6.2.15 updatedAMD 0004
7786.2.15 TrainingIs the training vendor provided or contractor provided?PWS 6.2.14 updatedAMD 0004
7886.2.15 TrainingIs the required training in person or virtual?PWS 6.2.14 updatedAMD 0004
79RFP - Page 7PWS 6.2.10 Technical Power and GroundingRFP - HC108425R0002Will the Government provide Uninterruptible Power Supply (UPS) systems for the proposed voice equipment?PWS 6.2.15 updatedAMD 0004
80RFP - Page 9PWS 6.2.16RFP - HC108425R0002"Validate the number of VoIP phones including Analog that need to convert to VOIP". Are there Analog phones at these sites that must convert to VOIP? Will the site identify the quantity of analog phones required to convert to VoIP? Is there predefined criteria for conversion?PWS 6.2.15 updatedAMD 0004
81RFP Letter, PWS, Pages 5 and 7Section 6.2.4 and 6.2.8N/ACan the Session Border Controller capabilities listed be provided by a single HA pair for the VSS?PWS 6.2.4 updatedAMD 0004
82116.2.26 Project ManagerAppendix 1 - Surveillance MatrixIs the Project Manager identified in Section 6.2.26 and Appendix 1 required to have any past performance with USAF Cisco or Avaya projects?
May the 7 years of experience managing technology projects cover any projects and not just USAF experience?Past performance documentation will not be required. 52.212-1 updatedAMD 0004
831611. Security RequirementsWill the government sponsor CACs and network access for all onsite resources?RFP 13. Other Information & Special Considerations updatedAMD 0004
847, 86.2.15 Training"Within 30 days upon Government acceptance of the system, a maximum of two individuals per site will

be provided training vouchers or formal training via virtual classroom..."

Will the Government allow for the virtual training at bases to be consolidated (possible 6-8 bases at a time) in order to reduce cost and increase efficiency ?PWS 6.2.14 updatedAMD 0004
857, 86.2.15 TrainingDoes the two person training that is required need to be certified and approved by the OEM?PWS 6.2.14 updatedAMD 0004
86RFP Letter Page 54Paragraph 3Would the Government please provide us with what they consider as proof of 508 compliance?Proposals will meet Section 508 standards withing the context of providing hardware and software solution as detailed in the Technical SolutionAMD 0004
87RFP+Attachment+1+-+Pricing+TemplateCLIN X002 VSS Sample Solution TabSince there are other direct costs associated with CLIN X002 VSS Equipment Solution, such as shipping/logistics, would the government please include a Cost Reimbursable or NTE plug figure either as a line item on the CLIN X002 VSS Sample Solution tab or as a new CLIN similar to X006 Travel? Or provide guidance on where those costs should be included in the workbook?Attachment 1 - Pricing Template updatedAMD 0004
8832CLIN 0006CLIN 0006 is listed as a Cost Type CLIN. We noticed that none of the CAS clauses (52.230-XX) are included in the solicitation. However, since this is a solicitation for commercial items and most commercial entities do not have an DCMA approved cost accounting system, will the Government consider changing CLIN 0006 to an ODC CLIN type to avoid the implications associated with cost accounting and COST type CLINs? We'd recommend establishing a NTE ceiling of $200,000 per year for CLIN 0006.Task orders will be issued against the IDIQ detailing the requirement, billing, and incidentals.No
89RFPClauses3052.217-6 OPTION FOR INCREASED QUANTITYThis clause states that he Government may increase the quantity of supplies. There does not appear to be a CLIN for optimal additional quantity. This clause does not seem to fit in a FFP contract. Please remove this clause.As stated in the RFP,(h) Single award. The Government reserves the right to make one award or no award. This will be a single award IDIQ. Furthermore, see CONTRACT MINIMUM/MAXIMUM QUANTITY AND CONTRACT VALUE and CLIN DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND CLIN ORDER VALUE.No
90RFP+Attachment+1+-+Pricing+TemplateCLIN X002 VSS Sample Solution, CLIN X003 Training, CLIN X004 Site SurveyAt the top of the following tabs: CLIN X002 VSS Sample Solution, CLIN X003 Training, CLIN X004 Site Survey it states "These are for evaluation purposes only." Can you confirm the hours. rates and prices provided on these tabs will not be used or included in the award to determine ceiling or fixed rates/prices?Offerors shall propose Fixed Pricing that will carry over to the IDIQ.No
91RFP Attachment - 1, Instructions Tab, Instruction #8Instruction indicates contractor should use the "CLIN X002 VSS Sample Solution" LOM for material pricing. Can the government confirm that custom solution material pricing is not being asked for, and that actual materials, their quantities and pricing will likely be either adjusted or different once material needs are fully known on the contract. As part of this, can the government confirm that contractor is not locked into the FFP of the Sample Site LOM as that LOM may be incomplete or not reflective of the solution(s) being offered.Offerors shall propose Fixed Pricing that will carry over to the IDIQ.No
9280Provisions and Clauses52.216-19(b)(2)A contract of this value on NAICS Code 334210 is typically set aside for small businesses. I wanted to see if this was an oversight and ask if you all will consider making this a Small Business set aside since there are plenty of competitors to support a contract of this size.At this time, the solicitation will remain unchanged. The nonmanufacturer rule applies to socioeconomic categories for contracts valued about the micropurchase threshold. It applies to both socioeconomic categories and small businesses about the simplified acquisition threshold.No
93RFP Page 16 of 9811Security RequirementsWe request that the government confirm that there is not security clearance requirement for this RFP?No access to classified, however, a security clearance though not required is a benefit when addressing issues such as base access, etc.No
94n/an/a-Is there an incumbent contractor for this opportunity?NoNo
95RFP Page 3Paragraph 4ObjectivesDoes each of the 105 sites communicate with each other across WAN only, TDM trunk, or SIP trunks?NoNo
96RFP Page 3Paragraph 4ObjectivesThe 38 sites talks about Calls recording and call accounting. What voice system is installed at these locations?The offeror shall respond per the RFP. The 37 sites currently have a Cisco solution.No
97RFP Page 46.1 Network ServicesIs voice network setup in an enclave or unclassified Network such as NIPRNet? If IP phones, will the desktop and phones operate in single wire configuration?No, the voice network is not setup in an enclave or unclassified Network. Desktop and phones operate in a single wire configuration.No
98RFP Page 4Section 6.2.1 VSS CoreBullet 5The RFP states that " The proposed system shall regular query LAN switches in the network" We request clarification on what this means. Is the intent that phones can use layer 2 for discovery?The means to keep track of phones and locations is determined by offeror.No
99RFP Page 46.2 Technical RequirementsHow is the current VSS currently managed? For example, is there a computer on the unclassified network that is solely setup for management or is this managed on NIPR?Stand alone PCNo
100RFP Page 46.2 Technical RequirementsWill the system have access to Cloud if the requirements can be met or should any proposed solution system be fully on-premises based?Total on-premiseNo
101RFP Page 46.2 Technical RequirementsHow is the system managed remotely? After hours?Per the PWS, the system is not managed remotely or after hours.No
102RFP Page 46.2 Technical RequirementsWhat are the uptime SLAs?Not applicable per the requirementNo
103RFP Page 10Section 6.2.20 DevicesIs the government currently running any routing protocols on their voice equipment?PWS 6.2.19 provides routing protocolsNo
104RFP Page 10Section 6.2.20 DevicesRIP1/RIPv2 is outdated - is this a requirement?Some sites my still use legacy routing protocols and more modern routing protocols are listed in PWS 6.2.19 Bullet 1.No
105RFP Letter Page 4Section 6.2.1Bullet 7Are the real-time 9-1-1 call notifications required to be audible alerts to specified telephone devices, text messages that display on consoles or both?Configurations will be completed at the Task Order LevelNo
106RFP Letter Page 5Section 6.2.1Bullet 9Are there multiple circuits VSS currently connected to for call routing in the event one circuit fails?Multiple circuits that act independently with different capabilitiesNo
107RFP Letter Page 5Section 6.2.2Bullet 3Do the 67 sites listed in section 8.1 require voicemail service solution at each base or can this be a centralized voicemail solution?Voicemail required at each baseNo
108RFP Letter Page 5Section 6.2.2Bullet 5Need clarification on "Shall support Remote Survivability to enable standard availability IP telephony at remote locations".This pertains to Main Operating Base (MOB) with Geographically Separated Unit (GSU). Remote survivability speaks to a GSU still being able to function should it loose connectivity with the MOB. With regards to Standard Availability, by DISA's definition, all ANG locations will be configured under Standard Availability.No
109RFP Letter Page 5Section 6.2.4Bullet 4Is there a minimum bandwidth requirement or concurrent call capacity required for commercial or DSN SIP trunks?WAN supports150 concurrent calls as stated in PWS 6.2.7No
110RFP Letter Page 6Section 6.2.6Bullet 5Provide trunk analysis tool and utilization reporting. Typically call accounting doesn't provide this capability. Request clarification on specific trunk analysis and utilization reporting requirementsSee PWS 6.2.6 Bullet 2No
111RFP Letter Page 6Section 6.2.7Bullet 1DODIN APL IP compliant appliance at all 105 ANG Sites. Can the appliance be a physical or virtual appliance? Can solution both however there's benefits to virtualization such as cost savings. ANG had implemented VMware.See PWS 6.2.21No
112RFP Letter Page 7Section 6.2.8What's the WAN connectivity type between Wings and GSUs? Is it MPLS circuit? ethernet circuit? What is the current bandwidth requirements? Recommend 1gbps minimumNot applicable. Voice is "Air gapped" and does not traverse WAN.No
113RFP Letter Page 7Section 6.2.9Is there a specific security scanning software/tool that must be used to scan equipment, hardware for vulnerabilities? ACAS is a security scanning software suite. Will the scanning software/tool be provided by ANG or will this be contractor's responsibility to provide scanning software/tool? Will equipment required to be scanned at ANG's facilities?IA Government approved scans are required. ANG will have the scanning software/tool and will provide the contractor the needed informationNo
114RFP Letter Page 7Section 6.2.10Power - is there more than one PDU installed within all racks? Can you provide technical details such as make, model or part number of current PDUs to ensure equipment power plugs are compatiblePDUs are not within scope of this requirementNo
115RFP Letter Page 11Section 6.2.23Is there any unique voice requirements or capabilities such as paging, voicemail-to-email attachments, etc. that new VSS must provide?NoNo
116RFP Letter Page 6Section 6.2.5Bullet 11What are the total number of users and phones needed for this project?Task orders will be issued against the IDIQ detailing the requirement, billing, and incidentals.No
117RFP Letter Page 66.2.5Bullet 11Is there estimated tiers that can be used to more accurately scale the backend infrastructure needed?This is not relevant to 6.2.5 Bullet 11. The question does not pertain to the scope of the requirement, therefore no estimated tiers.No
118RFP Letter Page 86.2.16N/AWhat are the remaining number of analog device counts?Task orders will be issued against the IDIQ detailing the requirement, billing, and incidentals.No
119PWS Section 6.2.18ImplementationAttachment 1 - VSS and Subsystem Site LocationsAre installations expected to be performed using dedicated on-site resources, or will traveling teams be permitted? If traveling teams are used, are there any base access or security clearance requirements that must be met in advance?Offeror to determine need based upon PWSNo
120PWS Section 6.2.25LicensingSoftware and Hardware LicensingAre all software licenses expected to be perpetual, or will term-based licensing be acceptable? Should licensing be transferable to future cloud-hosted solutions as part of a hybrid approach?The offeror shall provide all subscription licensing based on the proposed solution for all sites.No
121PWS Section 6.2.19Phone InstallationInstallation GuidelinesCan the government confirm whether all phones will be installed by contractor personnel, or will base IT staff assist in installations? If base personnel will be involved, will they require training before implementation?PWS 6.2.18No
122PWS Section 6.2.14Testing & AcceptanceTesting CriteriaWhat specific government personnel will be responsible for acceptance testing at each site? Will formal government sign-off be required before moving on to the next site installation?Sites Comm Flt Commander or authorized signature authority. Installations may occur simultaneouslyNo
123PWS Section 6.2.9Hardening & ComplianceCybersecurity & ComplianceIs there a pre-approved cybersecurity accreditation process that must be followed before connecting to the network, or will the contractor be responsible for developing an accreditation plan? Will on-site IA personnel be available for compliance checks?Contractor will coordinate with site ISSN. Security scans for equipment must be accomplished to be compliant with IA Cybersecurity guidelines.No
124PWS Section 8.3Contractor TravelTravel RequirementsDoes the government expect the contractor to travel to each site for installation, or will some installations be performed remotely? If travel is required, will the government provide a prioritized schedule for site visits?Contractor install team will travel to each site. Government will coordinate prioritized schedule with contractor after contract award and physical site surveys are complete.No
125PWS Section 6.2.18ImplementationOn-Site vs. Remote WorkCan the contractor use local subcontractors for installation at each site to minimize travel, or must all installations be performed by the prime contractor's team?Awardees discretionNo
126PWS Section 6.2.16Site SurveysAttachment 1 - VSS and Subsystem Site LocationsDoes the government require a site visit at each location before installation, or can site surveys be conducted virtually using available facility documentation and remote coordination?Physical site surveys are required for each locationNo
127PWS Section 8.3Contractor TravelTravel ReimbursementWill travel be reimbursed per the Joint Travel Regulations (JTR), and does the government anticipate any travel cost ceilings for this contract?No, the JTR does not apply to Government contractors. Travel is governed by FAR 31.205-46No
128PWS Section 6.2.5PhonesTechnical SpecificationsCan the government confirm whether existing phone models at each site will be replaced entirely, or if some models will remain in use? If partial replacement is expected, will the government provide an inventory of retained devices?Per PWS Scope, the contractor shall replace the existing…No
129PWS Section 6.2.19Phone InstallationDeployment ApproachAre there specific network VLAN configurations that must be followed for the installation of IP phones, or will the contractor be responsible for defining VLAN policies for voice traffic?ANG has an isolated VLAN set for all voice traffic. Contractor is not responsible for defining VLAN policiesNo
130PWS Section 6.2.6Call AccountingSystem IntegrationIs the government expecting the new Call Accounting system to integrate with an existing reporting or analytics platform? If so, can details of the existing system be provided?See PWS Section 6.2.6No
131PWS Section 6.2.17Design DocumentationConfiguration ManagementDoes the government require configuration backups of all newly installed systems to be maintained for a specific period? If so, what is the required retention policy?Contractor will provide as-built documentation for each site upon completion of site installNo
132PWS Section 6.2.12Site Restoral and DamageFacility RequirementsIf existing cabling or rack infrastructure is found to be non-compliant during installation, will the contractor be responsible for upgrading the infrastructure, or will a separate government-approved vendor handle corrections?Noncompliance or deficiencies shall be reported in site survey report and is the responsibility of the Government to correct.No
133PWS Section 6.2.8Voice TrunkingNetwork InfrastructureDoes the government require specific QoS policies to be implemented for VoIP traffic, and if so, can detailed QoS requirements be provided in advance?No, we do not require specific QoS policies, however we expect the contractor to propose/recommend industry best practices for QoS and follow DISA guidance: https://disa.mil/network-services/UCCO/%7E/media/Files/DISA/Services/UCCO/UCR2013/06_UCR_2013.pdfNo
134RFP Attachment 1CLIN X002 VSS Sample SolutionSite Equipment PricingWill the government accept alternative equipment models that meet the functional requirements, or must all proposed equipment match the sample solution specifications exactly?All equipment must be TAA compliant and on the Approved Product ListNo
135RFP Attachment 1CLIN X002 VSS Sample SolutionUnit PricingDoes the government require separate pricing for installation, configuration, and testing of each site’s equipment, or should these costs be incorporated into the unit price?Incorporated into unit priceNo
136RFP Attachment 1CLIN X002 VSS Sample SolutionMultiplication FactorCan the government confirm whether the estimated site quantities (33 for Base Year, 26 for Option Year 1, and 46 for Option Year 2) represent the maximum number of sites, or if there is a possibility of additional sites being added under the IDIQ?Additional sites will not be addedNo
137RFP Attachment 1CLIN X002 VSS Sample SolutionEquipment SelectionIf a specific model becomes unavailable before contract execution, what is the process for proposing a substitute item that meets the same performance criteria?Model must be latest on DISA APL. Notify KO and PM to propose a substitute item.No
138RFP Attachment 1CLIN X002 VSS Sample SolutionEvaluation CriteriaHow will the government evaluate pricing for site equipment—will lowest cost be the primary factor, or will technical performance and long-term supportability also be considered?Best Value/Technically AcceptableNo
139RFP Attachment 1Summary TabRFP Attachment 1The formula on the Total line is incorrect. It is only capturing the Cost Reimbursable amounts, not the entire column of Prices. Please correct.The amounts will be input on the CLIN tabs and then pulled into the summary tabNo
140RFP Attachment 1CLIN X002 VSS Sample SolutionRFP Attachment 1Please explain why the Manufacturer Part Number in row 6, 22, 39, 61 are in Bold Font when the other rows are not bold.Formatting errorNo
141RFP Attachment 2Subcontracting Plan chartRFP Attachment 2Why does the chart have 5 columns when the period of performance is three year s?The standard template was attached, the offeror shall update to meet the requirements of the RFP.No
142RFP Letter Page 3Section 3N/AThe ANG has 105 sites that require replacement of integrated peripheral systems such as Motorola Vesta (E911) or SPOK E911 systems. The government provided site list does not provide the current type of version of E911 system. In some instances, cost savings can be realized by upgrading the E911 system to the latest JITC certified configuration. Would the government identify, per site, the E911 OEM, the type and version of the E911 systems that require an upgrade or replacement?ANG is not considering upgrade of existing e911 systemsNo
143RFP Letter Page 3Section 3N/AThe ANG has 105 sites that require replacement of integrated peripheral systems such as Motorola Vesta (E911) or SPOK E911 systems. Records do not indicate a local E911 PSAP at every ANG location listed in the RFP. Would the government confirm that an upgrade/replacement of the current installed GFE Vesta and SPOK systems and new systems at locations that do not have a current PSAP is required in the price quote?ANG is not considering upgrade of existing e911 systemsNo
144RFP Letter Page 3Section 3N/AThe ANG has 105 sites that require replacement of integrated peripheral systems such as Motorola Vesta (E911) or SPOK E911 systems, Unique Configuration Accounting Information Retrieval System (CAIRS) call accounting systems and Secure Logix Call Recording Systems. Would the government please indicate by site which sites have Secure Logix Recording Systems? Would the government confirm if a Secure Logix upgrade is required?Every site has Secure Logix TDM which needs to be replacedNo
145RFP Letter Page 3Section 5N/AThe Contractor shall replace the existing Avaya 8800 CM7 at the 67 sites listed in section 8.1. Not all of these sites are CM 7 and some sites are at the latest DODIN APLITS software version and configuration. Will the government also be replacing sites that are current and at the latest DODIN APLITS posture?Contractor is not to reuse old equipment regardless of state of complianceNo
146RFP Letter Page 4Section 6.1N/AConduct a physical on-site survey at each site. The contractor must visit each location listed in the PWS in sections 8.1- 8.2. Is this requirement pre or post award?Post awardNo
147RFP Letter Page 4Section 6.2.1N/AAny system(s) being deactivated shall remain operational until all circuits have been relocated
and shall be powered down by the Contractor. Will the contractor be responsible for removing any old equipment after power down?Contractor is not responsible for the removal of equipmentNo
148RFP Letter Page 4Section 6.2.1N/AVSS shall provide real time 9-1-1 call notifications to Security Forces, Fire Department, first
responders and others as required by base. This Kari's law required notification can also be applied to cellular phones on the ANG campus. Shall the contractor also provide the capability to provide notifications when a cellular phone makes a 911 call from an ANG campus (inside the gate)?Cell phones are outside the scope of this requirementNo
149RFP Letter Page 5Section 6.2.1N/AContractor shall ensure VSS 9-1-1 transmission information to local Public Safety Answering

Point (PSAP) for the sites referred to in PWS para 8 are operational after the upgrade and

compliant with Kari’s Law and Ray Baum’s Act Sec 506. If the local PSAP is not on the ANG campus, will the government be connecting their LIS server to the county PSAP?ANG has no PSAPs. By law, 911 calls are routed to local county PSAP.No
150RFP Letter Page 5Section 6.2.2N/AIP based telephony that is compliant with the DoD Multilevel Precedence & Preemption
Capability (MLPP) per the UCR 2013 Change 2. IAW the DoD CIO policy memo dated 6 Jun 2022, the AS-SIP VoIP backbone will be decommissioned by 1 Mar 2025 and MLPP will no longer be supported. Does the government require MLPP as part of the solution if being decommissioned in 2025?YesNo
151RFP Letter Page 5Section 6.2.2N/AAutomatic synchronization with call control for additions, deletions, and modifications of users
and phones. Shall the management interface also be provided in a high availability state to provide contiguous support for adds/moves/changes in the event of a failure?ANG configuration is standard availability. See PWS 6.2.2 Bullet 5No
152RFP Letter Page 5Section 6.2.4N/ASBC shall support connection to commercial and DSN SIP circuits. The current cyber security posture based on STIGs will not allow a commercial and DSN connection to the same physical SBC. Combining commercial and DSN calling in the same SBC would be accomplished by subscribing to DISA VISP. Is the government ordering VISP services from DISA for commercial calling through the same physical SBC?Solution requires two separate SBCs. One for commercial local/long distance and one for DSN SIP through DISA eVOIP Basic only.No
153RFP Letter Page 5Section 6.2.4N/ASBC shall support interworking of encrypted and non-encrypted communication streams. Generally speaking, the STIGs require DoD systems to use stringent encryption for all communications. Can the government provide an example of a non-encrypted communication stream?NoNo

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