RFP Attachment 3 - RFP Questions and Answers Template 20250321 AMD 0003.xlsx

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Air National Guard Voice Switching System (VSS) AMD 0005
Solicitation number
HC1084R0002
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This document is a Questions and Answers (Q&A) template for a federal contract opportunity to replace the Air National Guard's Voice Switching System (VSS). The solicitation (HC108425R0002) requires replacing existing Avaya 8800 CM7 systems at 67 sites and providing voice recording capabilities and telephony management systems across 105 total sites. The contract is an Indefinite Delivery/Indefinite Quantity (IDIQ) Firm Fixed Price arrangement, with proposal submissions due April 10, 2025, after an extension from the original March 27, 2025 date.

Key technical requirements include deploying an on-premises solution compliant with DODIN APL, Kari's Law, Ray Baum's Act, and Suicide Prevention Hotline requirements. The contractor must provide project management, new equipment, approximately 1000 licenses per site, tools, materials, and training. The implementation will occur in phases, with 33 sites in the base year, 26 sites in option year 1, and 8 sites in option year 2. The solution must support E911 notifications, call recording, and integrate with existing infrastructure while ensuring cybersecurity compliance. The Defense Information Systems Agency (DISA) is the overseeing agency, and no incumbent contractor was identified.

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RFP HC108425R0002

No.RFP PageRFP Section/ ParagraphQuestions/Comments/RecommendationsGovernment ResponseRFP Amendment Required
135ScopeSeeing "licenses (estimate 1000 per site)" - are you looking into having Cisco Flex "Named Users" type of license for the On-Prem deployment at this amount of licenses?Licensing based upon contract award, vendor agnostic.No
2RFP Page 16 of 9811Security RequirementsWe request that the government confirm that there is not security clearance requirement for this RFP?No access to classified, however, a security clearance though not required is a benefit when addressing issues such as base access, etc.No
3RFP Letter Page 8Section 6.2.16RFP Attachment 1 - Pricing TemplateValidate number of analog devices. The RFP does not state the number of analog ports to provide on the evaluation quote. The RFP Attachment 1 - Pricing Template identifies 2 EA VG450 with associated 4 EA 72 port analog cards for a total of 288 ports. However, only 703 IP phones are identified in RFP Attachment 1 - Pricing Template for a total of 991 IP and analog ports. The RFP has also requested that the voice solution be equipped for 1000 lines for evaluation purposes with specific site requirements delineated by the contractor during the site survey. Should the system be equipped for 1000 or 991 users for evaluation purposes?Template is example only. Requirement is vendor agnostic.No
4RFP Letter Page 8Section 6.2.16RFP Attachment 1 - Pricing TemplateValidate number of analog devices. Since RFP Attachment 1 - Pricing Template example system does not match the RFP requirements for 1000 users, will the government be providing a new example system that meets the RFP requirements?No, template is example only.No
5RFP Letter Page 8 and 54.Section 6.2.16 and Price FactorN/APrior to purchasing and installing equipment, Contractor shall prepare and provide to each site a pre-site

survey data call and conduct site visits to each of 105 sites to verify all requirements, provide a list of

equipment and conduct design review with Government; confirm readiness of site and network. In order to reduce travel costs and accomplish the schedule in each phase, will government create the site list based on geographic location of the Wings as well as GSU's?Government will suggest priority order of install based upon mission but will entertain geographical considerations provided by contractor.No
6RFP Letter Page 8 and 54.Section 6.2.16 and Price FactorN/APrior to purchasing and installing equipment, Contractor shall prepare and provide to each site a pre-site

survey data call and conduct site visits to each of 105 sites to verify all requirements, provide a list of

equipment and conduct design review with Government; confirm readiness of site and network. The government has also identified that only 33 sites will be done in year 1, 26 sites in year 2 and 8 sites in year 3. Although all sites are priced in a single CLIN and these sites change on a regular basis, to ensure the most accurate information on a per site basis; will the number of timing of the site surveys also be distributed over the multi-year project allowing the contractor to reduce the time between site survey and implementation?All site surveys will be accomplished at beginning of contract, and prior to implementation, red lining of site survey workbook can be accomplished to update any site .changes.No
7RFP Letter Page 8 and 54.Section 6.2.16 and Price FactorN/APrior to purchasing and installing equipment, Contractor shall prepare and provide to each site a pre-site

survey data call and conduct site visits to each of 105 sites to verify all requirements, provide a list of

equipment and conduct design review with Government; confirm readiness of site and network. In order to reduce travel costs, will the site list and survey timing group sites together from a geographic perspective (such as Wings and GSUs at the same time)?Physical site survey order, beginning 45 days after contract award, is at the discretion of the contractorNo
849, 50(C) Volume III –Subcontracting PlanRFP+Attachment+2+-+Subcontracting_Plan_Review_Checklist.docxPer FAR 52.219-9 (g) A commercial plan is the preferred type of subcontracting plan for contractors furnishing commercial products and commercial services.
Will government accept Offeror's Government Approved Commercial Subcontracting Plan in lieu of Attachment 2?RFP includes FAR 19.704 and FAR clause 52.219-9No
9RFP - Page 50(D) Volume IV - PriceRFP - HC108425R0002Will the government allow milestone billing for materials on-site and the completion of services per location?Task Orders will be issued against the IDIQ detailing requirement and billing.No
10RFP - Page 50(D) Volume IV - PriceRFP - HC108425R0002Will the government allow invoicing for materials upon successful delivery, inventory and acceptance per location?Task Orders will be issued against the IDIQ detailing requirement and billing.No
11RFP - Page 50(D) Volume IV - PriceRFP - HC108425R0002Will the government allow invoicing for partial deliveries of materials per location?Task Orders will be issued against the IDIQ detailing requirement and billing.No
121610. Period of PerformanceIs government expecting sites to start and finish within the option period (as indicated by the cost volume), or is the contractor allowed to work the 105 sites across the three option periods - smoothing out work start/stop periods?Sites to be completed within option year.No
131611. Security RequirementsCan the government confirm if personnel will require any specific security clearances?All work will be unclassified and there is no requirement to work in a classified area.No
141611. Security RequirementsCan the government issue a DD254 to allow a vendor to carry clearances for performance of work in cleared areas?No. Work will not occur in secure areas.No
151612. Government Furnished InformationWill the sites maintain their current DIDs or will they be issued new ones?Current DIDs.No
1633. BackgroundDo the 38 sites require the same call accounting solution as the 67 sites?Yes, but please note PWS change to total number of sites.AMD 0003
1733. BackgroundWill all 38 sites that need recording and accounting be APL/JITC compliant or do they require updates?They need to be JITC compliant and on APL.No
1833. BackgroundPlease detail the version of SPOK or CAIRS that is to be replaced.Current version is N/A.No
1933. BackgroundCan you explain the configuration model used for SPOK/CAIRS?N/ANo
2033. BackgroundAre any locations registered PSAP's?No.No
2134. ObjectivesCan you please detail the comparison between the 105 sites and the 67? Such as, what are the different location details, CAIRS vs SPOK installation?To be determined at physical site survey.No
2235 ScopeShould all data be migrated or will there be a data call to update the in-place data?Contractor should propose method in technical approach.No
2335 scopeAre the in-place systems fully operational?To be determined upon physical site survey.No
2435 scopeAre any locations registered PSAP's?No.No
2535 ScopeWill all sites use Cisco switching to facilitate the transition to compliance with Karis law and Ray Baums act?OEM of switching has nothing to do with compliance with Kari's Law or Ray Baum's Act.No
2645 ScopeCan the government provide a list of features that are required?Features are provided in PWS .No
2735. ScopeScope states "The Contractor shall ensure the solution provides voice recording capabilities, telephony management systems (TMS) which is on Defense Information Systems Agency (DISA) DODIN APL, at the 105 sites in sections 8.1 and 8.2."
Will the government accept equipment that is in process of being approved for the DODIN APL?Equipment must be JITC approved and on the APL.No
28RFP Letter Page 5452.212-2 b (A) 3.N/A3. The Contractor shall demonstrate they can provide a solution that fully meets or exceeds the Licensing as supported in the PWS 6.2.24.
Licensing is PWS 6.2.25. Please confirm the Contractor shall demonstrate they can provide a solution that fully meets or exceeds the Licensing as supported in the PWS 6.2.25.Meet or exceed licensing as supported in PWS 6.2.24 PWS updatedAMD 0003
297452.212-552.222-21Removal IAW Policy Alert 25-016 Class Deviation - Restoring Merit-based Opportunity in Federal Contracts (Deviation 2025-O0003)Clause removedAMEND 0001
307452.212-552.222-26Removal IAW Policy Alert 25-016 Class Deviation - Restoring Merit-based Opportunity in Federal Contracts (Deviation 2025-O0003)Clause removedAMEND 0001
31RFP Page 46.1 Network ServicesIs voice network setup in an enclave or unclassified Network such as NIPRNet? If IP phones, will the desktop and phones operate in single wire configuration?First question answer is no. Second question, answer is yes.No
3246.1 Network Services and SolutionsHow many cybersecurity representatives are expected to be working the effort?To be determined by contractor to meet the requirement.No
3346.1 Network Services and SolutionsnInstructions state: "Before the hardware and software can be connected to the Air Force Network (AFNET), all system hardware and software shall receive Information Assurance (IA) accreditation compliance instructions and guidance from ANG A2/6 IA Cybersecurity Representatives."
Because IA accreditation is a government to government interaction, is it the intent that the contractor will support and provide relevant documentation in order for the government to obtain IA accreditation as stated in the next bullet of the PWS?Yes.No
34PWS Page 46.1 Network Services and Solutions:The PWS states "The Contractor shall provide services and solutions that enable Network
Operations and Network Infrastructure capabilities. Networks as defined in this section are for data, voice and video." Are there any requirements for video? If so please provide details.No.No
35RFP Page 46.2 Technical RequirementsHow is the current VSS currently managed? For example, is there a computer on the unclassified network that is solely setup for management or is this managed on NIPR?Stand alone PC.No
36RFP Page 46.2 Technical RequirementsWill the system have access to Cloud if the requirements can be met or should any proposed solution system be fully on-premises based?Total on-premise.No
37RFP Page 46.2 Technical RequirementsWhat are the uptime SLAs?99.999% reliabilityNo
3846.2.1Is Air Force National Guard currently using any CAMA trunks to PSAPs or services expected to be integrated?No.No
3956.2.1 VSS CoreIs the movement of phones to be tracked using a specific system? What model and make switches are installed per base? Not all solutions work with all switches.Contractor will propose system.No
4056.2.1 VSS CoreWhat are the core services expected of a voicemail system?See 6.2.22 for requirementNo
4146.2.1, VSS CoreN/AWill gateways need to integrate to any non-telephony systems, e.g. overhead paging, public address systems, door intercoms or access control systems?Yes, whatever site has in place needs to remain operational after install.No
4276.2.10, Technical Power and GroundingN/AWhat types of connectors should VSS equipment power cables be compatible with, e.g. C-13 vs. C-14?To be discovered upon physical site survey. Typical is C-15/13 are the most common.No
4376.2.11 Configuration ManagementWhen will floorplans be available?PWS 6.2.11 floor plans considered part of as-built documentation which are to be Contractor provided after site survey completion.No
4476.2.11 Configuration ManagementIf plans are not available, will the contractor need to create them?YesNo
457, 86.2.15 Training"Within 30 days upon Government acceptance of the system, a maximum of two individuals per site will

be provided training vouchers or formal training via virtual classroom..."

Will the Government allow for the virtual training at bases to be consolidated (possible 6-8 bases at a time) in order to reduce cost and increase efficiency ?Virtual training and class size is at the discretion of the contractor providing certified formal OEM training IAW PWS.No
46RFP Letter Page 86.2.16NAContractor shall inform ANG staff of any possible deficiencies. Contract shall at a minimum confirm the following: Is the government asking contractors to confirm/validate quantities by entering every building on the Base?Confirm quantities by any means necessary to include every building if that is what is required to confirm quantities. Sites will not allow entry into secure areas/skif so accurate verification for quantities in those areas may require confirmation by site personnel and/or running switch commands.No
4786.2.16 - first paragraph
6.2.17 - first paragraphGovernment is referring to delivers in days, but it is not clear if it is business days or calendar days. Is contractor correct in assuming it is business days?The reference is calendar days not business days. RFP updatedAMD 0003
4886.2.16 Site SurveysWill switch access be available at each location for the bidder to conduct the survey?Yes.No
4986.2.16 Site SurveysAre phone mounts to be priced into this effort?Phone mount estimates should be factored in , however, actual counts are determined after physical site surveys.No
5086.2.16 Site SurveysWhat is the in place system at each location? This is key to assuring a skilled resource competes the survey.Refer to Scope and Background sections of PWS.No
5166.2.16, Site SurveysN/AWill contractor personnel be permitted to use contractor computers, tablets and/or smartphones with cameras to complete site surveys?Yes.No
5286.2.16. Site SurveysIf there are bases that are moving from a large number of analog devices to VOIP, will the government be performing network capacity readiness?Network capacity N/A, voice is on an isolated "air gapped" VLAN.No
5396.2.17 Design DocumentationIs the one year license to be from the date of install or the initiation of the contract?Date of install.No
5496.2.17 Design DocumentationWill there be access to a global account that allows access to the latest JITC software?No. Contractor should research Department of Defense Information Network (DoDIN) Approved Products List (APL).No
55106.2.18 ImplementationCan you provide access to details about the CRQ process?Process discussion after contract award.No
56106.2.18 ImplementationIs NTP sourced from an existing system?Yes.No
57106.2.18 ImplementationRequirement states "Provide necessary input for Change Request (CRQ) submission to enable 299 NOSS and ANG site to make router configuration changes to extend Voice VLAN from Wing to GSU where applicable"
The 299 NOSS is not listed in the PWS as one of the locations under this requirement. Does the Government intend for offerors to include 299 NOSS as part of its solution? If so, what PWS section covers the 299 NOSS requirement?No, contractor will not perform any work at 299 NOSS as they are not a part of this requirement. 299 NOSS involvement is only for site router config changes coordination made as part of site CRQ process.No
58106.2.18, ImplementationN/AWhat email server application(s) and version(s) will the system need to integrate with, e.g., Microsoft Exchange?No integration with email.No
59106.2.18, ImplementationN/AThe last bullet of this section states:

Contractor shall perform installation, configuration, optimization and apply all STIG compliant configurations with the latest release of the system, which shall include but is not limited to the following:

However, nothing is listed after the colon. Can you provide missing information?"which shall include but is not limited to the following:" has been deletedAMD 0003
60106.2.18, ImplementationN/AIs it acceptable for contractor to preconfigure VSS components at a contractor facility with site-specific configuration based on approved design documentation prior to shipping to Government site for installation?Yes.No
61106.2.19 Phone InstallationPlease explain how many and what types/phone models are needed for this install demo?To be determined per site after contract award and physical site surveys are completed.No
62n6.2.19 Phone InstallationIs this 8 hours part of training or in addition to training from earlier section(s)In addition.No
6366.2.2, Call Control characteristicsN/AAre there any computer-telephony integration applications in use that must be replaced, e.g., software-based operator consoles that can invoke control functions on physical phones? This would required connectivity between data and voice networks.NoNo
64106.2.20 DevicesInstructions state: "Vendor will provide different models of IP phones for consideration"
Are the VoIP phones required to be TLS 1.3 compliant?Yes. Amendment 2 of the RFP addressed this.AMD 0002
65116.2.23 Calling SolutionIs Secure SIP in scope for this project?No.No
66116.2.25 Licensing"The contractor shall provide a 1 Year License for all new equipment and software. "
Please confirm all software, for all OEMs, shall be proposed and procured by the offeror, for the year aligned with the new license requirement, under CLINs 0002, 1002 and 2002 (as applicable), and that none of the solution software has been prior purchased or accounted for, for any OEM, by the Government to be provided as GFS to the awardee.The vendor will provide 1 year of licensing for all new OEM equipment.No
67116.2.25 Licensing"The licensing proposed must be transferrable to applicable enterprise license agreements should one become available and shall have the ability to move to an IL5 compliant cloud environment at a future date."
OEMs and respective contracting officers awarding ELAs will be the only parties with control over licenses previously purchased and whether or not they are transferrable to an ELA established after purchase. Offeror recommends rewriting this sentence to: "The licensing proposed must be transferrable to applicable enterprise license agreements that existed at the time of initial SW purchase. In the event of licenses purchased outside of an existing ELA, offerors shall make their best attempt to transfer the licenses to any newly established ELAs as they become available. In any purchase, with or without an established ELA, all licensing must be transferrable to the Government."Intent is stated in 6.2.24No
6856.2.4 Session Boarder ControllerCan you explain the TDoS feature set you are looking to replicate or install?Telephony Denial of ServiceNo
6956.2.5 PhonesWill all phone models need to be identical?No.No
7056.2.5 PhonesIs third party ringer support expected?No.No
7166.2.5 PhonesCan the government provide the minimum physical phone count per model to align with soft phones? This count is critical to an accurate cost model.NoNo
7256.2.5. Phones, 6.2.16 Site SurveysIs there a limit to the number of phones that the contractor will supply per base or overall?No.No
7366.2.5. Phones, 6.2.16 Site SurveysThe RFP states that phones "shall support push to talk handsets where required" and "identify number of PTT handsets". Will the government provide a replacement ceiling and who is responsible for purchasing them?No, PTT is part of the solution.No
7466.2.6 Technical Specifications Call AccountingAre reports to be created by a third party application or are native reports from the new VSS system acceptable?Dependent upon capabilities of selected contractor's solution.No
7566.2.6 Technical Specifications Call AccountingCan you provide a sample report so that details can be compared for alignment and equal or greater feature set?No.No
7666.2.7 Technical Specifications Call RecordingWhat is the current system that must be interoperable with the new system?N/A. Proposed TMS solution must be able to integrate with proposed voice solution.No
77PWS Page 66.2.7 Technical Specifications Call RecordingPWS states: "Capture all inbound/outbound VoIP calls for mission-directed sessions." Are any station to station calls within the VSS to be recorded? Are any analog calls to be recorded? Are any calls traversing the PRI circuits to be recorded? Are only SIP calls to be recorded?All calls.No
7866.2.7 Technical Specifications Call RecordingDoes the call recording/monitoring solution need to be the same across the enterprise to include those sites outside of this project? If so, can the government provide the current call recording solution?Standardize across requirement as all concerned sites are included in this requirement.No
7966.2.7 Technical Specifications Call RecordingRFP+Attachment+1+-+Pricing+Template.xlsxWill the government identify which line items require TAA compliance on the Price Worksheet?All items require TAA compliance. PWS updatedAMD 0003
8076.2.8 Voice TrunkingAre licenses supplied by the vendor or can other models be used to license the solution?Contractor will provide one year licensing.No
8176.2.9 Hardening & ComplianceInstructions state: "The as-built documentation shall also include bay face layout drawings, back boards, power drawings/specifications, floor plans, network documentation/drawings and engineering specifications generated in support of the installation of the system."
Will the government provide more detail for what is required for floor plans? If not, can the requirement be excluded from the as-built documentation?No, Contractor will develop floor plan drawings with information discovered during physical site surveys.No
8276.2.9 Hardening & ComplianceInstructions state: "VSS servers/applications, SBCs and Gateways will be scanned by Contractor for vulnerabilities prior to connecting to the Network."
Since the scanning tool is GOTS software provided by DISA, will the government provide the appropriate scanning tools and laptop in order to conduct the scans?No, contractor will obtain necessary hardware and software to perform required scans.No
83RFP Letter Page 127. Performance StandardsN/A#2 6.2.1.5 Testing / Acceptance / Training
Testing and Acceptance is PWS 6.2.14. Training is PWS 6.2.15. Please confirm Performance standard #2 should reference 6.2.14 - 6.2.15Performance standard 2 should reference 6.2.13 - 6.2.14 PWS updatedAMD 0003
84RFP Letter Page 127. Performance StandardsN/A#4 6.2 Conduct Site Survey
Conduct Site Surveys is PWS 6.2.16. Please confirm Performance standard #4 should reference PWS 6.2.16.Performance Standard 4 should reference 6.2.15 PWS updatedAMD 0003
85RFP Letter Page 127. Performance StandardsN/A#5 6.2 Provide a test plan
Testing and Acceptance is PWS 6.2.14. Please confirm Performance standard #5 should reference PWS 6.2.14Performance standard 5 should reference 6.2.13 PWS updatedAMD 0003
86RFP Letter Page 127. Performance StandardsN/A#7 6.2.21 All hardware and software installed meets the PWS technical requirements
PWS 6.2.21 is Priority, which is focused on meeting the 45-day time requirement. PWS 6.2.18 is Implementation, which is focused on ensuring all hardware and software is installed correctly. Please confirm Performance standard #7 should reference 6.2.18.Performance standard 7 should reference 6.2.18 PWS updatedAMD 0003
87Page 127.0 Performance StandardsPWS, Sections 1-9Request the Government review the PWS Paragraph references and update to align with latest revised PWS version references: 6.2.11 Configuration Management, 6.2.14 Testing and Acceptance, 8.3 Contractor Travel, 6.2.16 Site Surveys, (missing - 6.2.13 Test Plan), (General - 6.1 - Assurance (IA) accreditations, (changed - 6.3.21 - HW/SW meets PWS technical stds), (no reference 6.2.17 for disruptions to users), 6.2.21 AFTO Reference update needed).PWS UpdatedAMD 0003
88Page 137.0 Performance StandardsPWS, Section 6.2.13The section referenced "Weekly Status Reports" as a deliverable is missing.6.2.13 included in PWS. Weekly Status Report listed in DeliverablesAMD 0003
89148 Places of performanceCan you provide address information?Upon award this info will be provided.No
90Solicitation - ALLAllNAFor Clarification - is a VSS different than a VSS3? The solicitation utilizes both acronyms. It appears the VSS could be a subset of a VSS3, with VSS3 being a VSS with Subsystems - is this the correct interpretation for performance and native feature functionality?No. VSS 3 is the name of the overall requirement. A VSS is a Voice Switching System at individual sites.No
91AttachmentAttachmentRFP+Attachment+3+-+Non-Disclosure+Agreement.docxIs the Non Disclosure Agreement supplied as a reference only? Please confirm the government does not request a return of a signed NDA with the proposal submission.RFP updated to remove the NDA Attachment. Please note Attachment 4 - RFP Q&A is now numbered Attachment 3.AMD 0003
921Block 8SF1449In regard to VSS3 I noticed a discrepancy on the Due Date. On the Sam.gov site and the SSF Form 1149 it states 26 March 2025 at 1100hrs.

Another document on page 52 states “12. Proposals are due no later than March 27, 2025, at 11:00 am CT and should be submitted via email to kevin.l.poore.civ@mail.mil and jennifer.l.kinser3.civ@mail.mil.

Please confirm dateQuestions are due 3/13/2025
Proposals are due 3/27/2025AMEND 0001
93PWS Section 6.2.6Call AccountingSystem IntegrationIs the government expecting the new Call Accounting system to integrate with an existing reporting or analytics platform? If so, can details of the existing system be provided?Full details are provided in PWS Section 6.2.6.No
9440Clauses Incorporated by Reference52.222-24Removal IAW Policy Alert 25-016 Class Deviation - Restoring Merit-based Opportunity in Federal Contracts (Deviation 2025-O0003)Clause removedAMEND 0001
95RFP Attachment 1CLIN X002 VSS Sample SolutionSite Equipment PricingWill the government accept alternative equipment models that meet the functional requirements, or must all proposed equipment match the sample solution specifications exactly?All equipment must be on the APL.No
96RFP Attachment 1CLIN X002 VSS Sample SolutionUnit PricingDoes the government require separate pricing for installation, configuration, and testing of each site’s equipment, or should these costs be incorporated into the unit price?Incorporated into unit price.No
97RFP Attachment 1CLIN X002 VSS Sample SolutionMultiplication FactorCan the government confirm whether the estimated site quantities (33 for Base Year, 26 for Option Year 1, and 46 for Option Year 2) represent the maximum number of sites, or if there is a possibility of additional sites being added under the IDIQ?Additional sites will not be added.No
98RFP Attachment 1CLIN X002 VSS Sample SolutionEquipment SelectionIf a specific model becomes unavailable before contract execution, what is the process for proposing a substitute item that meets the same performance criteria?It must be latest version on DISA APL. Notify KO and PM to propose a substitute item.No
99RFP Attachment 1CLIN X002 VSS Sample SolutionEvaluation CriteriaHow will the government evaluate pricing for site equipment—will lowest cost be the primary factor, or will technical performance and long-term supportability also be considered?Best Value / Technically AcceptableNo
100RFP Attachment 1CLIN X002 VSS Sample SolutionRFP Attachment 1The X002 VSS Equipment Solution on the Summary Page has a different formula for Opt year 2 than for Base Period and Option Year 1. Please explain why the formula is different or fix the formula to be consistent.Attachment 1 - Pricing Template correctedAMD 0003
101RFP Attachment 1CLIN X002 VSS Sample SolutionRFP Attachment 1Please explain why the Manufacturer Part Number in row 6, 22, 39, 61 are in Bold Font when the other rows are not bold.Formatting errorNo
102RFP+Attachment+1+-+Pricing TemplateCLIN X002 VSS Sample Solution TabThe solution demonstrated by the sample equipment list does not appear to meet all PWS requirements. If an alternate OEM solution is proposed for CLIN X002, should it have equivalent capability to the sample solution or should it meet all requirements of the PWS?The sample is only an example. The requirement is vendor agnostic.No
103RFP Attachment 1CLIN X003, X004, x0052 VSS Sample SolutionRFP Attachment 1The Summary sheet is pulling different numbers for Site Survey (X004) than for Training (X003)and Network Services (X005). Should all three reference the actual period totals?Attachment 1 - Pricing Template correctedAMD 0003
104PWS Section 8.3Contractor TravelTravel RequirementsDoes the government expect the contractor to travel to each site for installation, or will some installations be performed remotely? If travel is required, will the government provide a prioritized schedule for site visits?Contractor install team will travel to each site. Government will coordinate prioritized schedule with contractor after contract award and physical site surveys.No
105PWS Section 8.3Contractor TravelTravel ReimbursementWill travel be reimbursed per the Joint Travel Regulations (JTR), and does the government anticipate any travel cost ceilings for this contract?No, the JTR does not apply to Government contractors. Travel is governed by FAR 31.205-46No
106PWS Section 6.2.17Design DocumentationConfiguration ManagementDoes the government require configuration backups of all newly installed systems to be maintained for a specific period? If so, what is the required retention policy?Contractor will provide as-built documentation for each site upon completion of each site install.No
107GeneralGeneralDue to the detailed requirements including ancillary system, will the government allow for a 1 week extension?Q&A responses posted to SAM 3/21/2025. Proposal due date extended to April 10, 2025AMD 0003
108PWS Section 6.2.18ImplementationOn-Site vs. Remote WorkCan the contractor use local subcontractors for installation at each site to minimize travel, or must all installations be performed by the prime contractor's team?Contract awardees discretion.No
109RFP Page 52List of AttachmentsNon-Disclosure AgreementIs there any action required with the provided NDA or is that just provided for situational awareness in case of award?RFP updated to remove the NDA Attachment.AMD 0003
110RFP Letter Page 52List of AttachmentsAttachment 3 Non Disclosure AgreementThe List of Attachments references the NDA, and the NDA is included. Is the Non Disclosure Agreement due with the proposal or after contract award?RFP updated to remove the NDA AttachmentsAMD 0003
11152M.VII.E.12N/AWill the government consider a one-week extension?Q&A responses posted to SAM 3/21/2025. Proposal due date extended to April 10, 2025AMD 0003
112n/an/aSAMIncorrect notice IDCorrected Notice ID from HC1084R0002 to HC108425R0002AMEND 0001
113n/an/a-Is there an incumbent contractor for this opportunity?NoNo
114N/AN/ACLIN X004 Site SurveyThe text in rows 1 through 4 appears identical to that for CLIN X003 Training, please confirm the site break out per base and option years is correct.Attachment was revised to correct formula errors, the text for CLIN X0003 is correct and remains unchanged.No
115RFP Letter Page 52Para 12N/AProposals are due no later than March 27, 2025, at 11:00 am CT and should be submitted via email… Due to the size, complexity in response and number of questions with no firm date for clarification, we respectfully request a three-week (3) extension on the delivery date of the final proposal to April 17, 2025?Q&A responses posted to SAM 3/21/2025. Proposal due date extended to April 10, 2025AMD 0003
116RFP Letter Page 52Para 12N/AProposals are due no later than March 27, 2025, at 11:00 am CT and should be submitted via email… Due to the size, complexity in response and number of questions with no firm date for clarification, we would graciously request a 2 week extension on the delivery date of the final proposal to April 10, 2025?Q&A responses posted to SAM 3/21/2025. Proposal due date extended to April 10, 2025AMD 0003
117RFP Letter Page 51Paragraph 11N/AThe Government responses to questions may create additional questions. Will the government provide a second Q&A period with a submission deadline one week from the time Government responses are posted to the initial questions?NoNo
118RFP Letter Page 52Paragraph 12N/APlease provide a two week extension after response to questions are provided to ensure accurate configuration and pricing.Q&A responses posted to SAM 3/21/2025. Proposal due date extended to April 10, 2025AMD 0003
119RFP Page 3Paragraph 4ObjectivesDoes each of the 105 sites communicate with each other across WAN only, TDM trunk, or SIP trunks?NoNo
1201 & 52Pg.1-Box 8
Pg.52. Paragraph 1RFP says responses are due 27th, would the government be willing to extended the submission date by two weeks to improve submission quality?Q&A responses posted to SAM 3/21/2025. Proposal due date extended to April 10, 2025AMD 0003
121PWS Section 6.2.19Phone InstallationDeployment ApproachAre there specific network VLAN configurations that must be followed for the installation of IP phones, or will the contractor be responsible for defining VLAN policies for voice traffic?ANG will provide network configuration and work with contractor on how to best integrate system.No
12280Provisions and Clauses52.216-19(b)(2)A contract of this value on NAICS Code 334210 is typically set aside for small businesses. I wanted to see if this was an oversight and ask if you all will consider making this a Small Business set aside since there are plenty of competitors to support a contract of this size.At this time, the solicitation will remain unchanged. The nonmanufacturer rule applies to socioeconomic categories for contracts valued about the micro purchase threshold. It applies to both socioeconomic categories and small businesses about the simplified acquisition threshold.No
123Page 7PWS / 6.2.15N/AWithin 30 days upon Government acceptance of the system… Question: The system as a whole or the system by each site?By each site.No
124RFP - Page 4PWS 6.1 Network Services and SolutionsRFP - HC108425R0002Who is responsible for LAN/WAN/Network infrastructure and programming?Government.No
125RFP - Page 4PWS 6.1 Network Services and SolutionsRFP - HC108425R0002Who is responsible for Network Assessment at each location?N/ANo
126RFP - Page 4PWS 6.2.1RFP - HC108425R0002Why in this bullet is there a reference to relocation? "(This will allow the Contractor the opportunity to determine the operational status of the switch prior to relocation)."See prior sentence: "until all circuits have been relocated."No
127RFP - Page 11PWS 6.2.19RFP - HC108425R0002The first bullet states Provision phones & user licenses. Please confirm the contractor is responsible for all software translations before the phone can be deployed on the desk?Correct. Contractor is responsible.No
128RFP Letter Page 3Section 3N/AThe ANG has 105 sites that require replacement of integrated peripheral systems such as Motorola Vesta (E911) or SPOK E911 systems. Records do not indicate a local E911 PSAP at every ANG location listed in the RFP. Would the government confirm that an upgrade/replacement of the current installed GFE Vesta and SPOK systems and new systems at locations that do not have a current PSAP is required in the price quote?ANG is not considering upgrade of existing e911 systems.No
129RFP Letter Page 3Section 3N/AThe ANG has 105 sites that require replacement of integrated peripheral systems such as Motorola Vesta (E911) or SPOK E911 systems. Records do not indicate a local E911 PSAP at every ANG location listed in the RFI/RFP. Can the government confirm that they require the upgrade/replace of current installed GFE Vesta and SPOK systems and new systems at locations that do not have a current PSAP?There are no PSAPS on ANG sites.No
130RFP Letter Page 3Section 3N/AThe ANG has 105 sites that require replacement of integrated peripheral systems such as Motorola Vesta (E911) or SPOK E911 systems, Unique Configuration Accounting Information Retrieval System (CAIRS) call accounting systems and Secure Logix Call Recording Systems. Records do not indicate Secure Logix Recording Systems at every ANG location listed in the RFI/RFP. Can the government confirm that they require the upgrade/replace of current installed GFE Secure Logix Systems?Requirement is vendor agnostic.No
131RFP Letter Page 4Section 5N/AThe proposed system and services shall be compatible with current WAN circuit configurations onsite. Can the government expand on what current WAN circuit configurations are at each base? Does each base already have a DISA MPLS circuit to support SIP services or will they have to be ordered by the government?Not within the scope of this requirement.No
132RFP Page 3Section 5N/AThe Contractor shall replace the existing Avaya 8800 CM7 at the 67 sites listed in section 8.1. Not all of these sites are CM 7 and some sites are at the latest DODIN APLITS software version and configuration. Will the government also be replacing sites that are current and at the latest DODIN APLITS posture?Not relevantNo
1334Section 5, ScopeN/AWill IP phones and survivability be deployed to those sites listed in Section 8.2?NoNo
134RFP Letter Page 52Section 52.212-2 (a)N/AThe RFP states "...the offeror’s proposal must sufficiently address all aspects of the PWS;" however, only six specific PWS sections are identified as being evaluated (6.2.1, 6.2.15, 6.2.17, 6.2.21, 6.2.24, and 6.2.25). Would the Government please clarify whether Offerors shall address all areas of the PWS or only those identified within the evaluation criteria?Per the RFP, "To be eligible for award, the offeror's proposal must sufficiently address all aspects of the PWS."No
135RFP Letter Page 4Section 6.1N/AConduct a physical on-site survey at each site. The contractor must visit each location listed in the PWS in sections 8.1- 8.2. Is this requirement pre or post award?Post award.No
136RFP Letter Page 4Section 6.1N/AConduct a physical on-site survey at each site. The contractor must visit each location listed in the PWS in sections 8.1- 8.2. Is the site survey being conducted post award and part of the contractor priced proposal?Yes.No
137RFP Letter Page 4Section 6.1N/AShall develop and provide to Government any necessary system documentation required for Cybersecurity accreditation from ANG A2/6IA Cybersecurity representatives. Can the offeror assume that the ANG will be performing the Risk Management Framework (RMF) actions and the contractor is only responsible for providing artifacts to support an ANG accreditation effort?Contractor will provide artifacts to site ISSMs.No
138RFP Page 4Section 6.1N/AConduct a physical on-site survey at each site. The contractor must visit each location listed in the PWS in sections 8.1- 8.2. Is the site survey being conducted post award and part of the contractor priced proposal?Yes.No
1394Section 6.1.2N/AShall the contractor show that 9-1-1 and 9-8-8 calls are translated and sent to the proper call centers/PSAPs?Yes.No
140RFP Letter Page 4Section 6.2.1Bullet 7Are the real-time 9-1-1 call notifications required to be audible alerts to specified telephone devices, text messages that display on consoles or both?As requested by site. To be determined following physical site survey after contract award.No
141RFP Letter Page 5Section 6.2.1Bullet 9Are there multiple circuits VSS currently connected to for call routing in the event one circuit fails?Site specific dependent upon GSU status.No
142RFP Letter Page 5Section 6.2.1Bullet 11When 9-1-1 is dialed, shall the alert be an audible alert, silent alert or both on specific voice end instruments? Who will this alert, Security Forces, Fire Dept ?As requested by site. To be determined following physical site survey after contract award.No
143RFP Letter Page 4Section 6.2.1N/AAny system(s) being deactivated shall remain operational until all circuits have been relocated
and shall be powered down by the Contractor. Will the contractor be responsible for removing any old equipment after power down?No.No
144RFP Letter Page 4Section 6.2.1N/AAny system(s) being deactivated shall remain operational until all circuits have been relocated
and shall be powered down by the Contractor. If the contractor is responsible for removal of equipment, what will the government disposition instructions be?N/A.No
145RFP Letter Page 4Section 6.2.1N/AVSS shall provide real time 9-1-1 call notifications to Security Forces, Fire Department, first
responders and others as required by base. This Kari's law required notification can also be applied to cellular phones on the ANG campus. Shall the contractor also provide the capability to provide notifications when a cellular phone makes a 911 call from an ANG campus (inside the gate)?Cellular phones are outside the scope of this requirement.No
146RFP Letter Page 5Section 6.2.1N/AContractor shall ensure VSS 9-1-1 transmission information to local Public Safety Answering

Point (PSAP) for the sites referred to in PWS para 8 are operational after the upgrade and

compliant with Kari’s Law and Ray Baum’s Act Sec 506. If the local PSAP is not on the ANG campus, will the government be connecting their LIS server to the county PSAP?ANG has no PSAPs. By law 911 calls are routed to local county PSAP.No
147RFP Letter Page 4Section 6.2.1N/AAny system(s) being deactivated shall remain operational until all circuits have been relocated
and shall be powered down by the Contractor. Will the contractor be responsible for removing any old equipment after power down?Base personnel are responsible for disposition of old equipment.No
148RFP Letter Page 4Section 6.2.1N/AAny system(s) being deactivated shall remain operational until all circuits have been relocated
and shall be powered down by the Contractor. If the contractor is responsible for removal of equipment, what will the government disposition instructions be?N/A. Base personnel responsible for disposition of old equipment.No
149RFP Letter Page 4Section 6.2.1N/AVSS shall provide real time 9-1-1 call notifications to Security Forces, Fire Department, first
responders and others as required by base. This Kari's law required notification can also be applied to cellular phones on the ANG campus. Shall the contractor also provide the capability to provide notifications when a cellular phone makes a 911 call from an ANG campus (inside the gate)?Cell phones are outside the scope of this requirement.No
150RFP Letter Page 5Section 6.2.1N/AContractor shall ensure VSS 9-1-1 transmission information to local Public Safety Answering

Point (PSAP) for the sites referred to in PWS para 8 are operational after the upgrade and

compliant with Kari’s Law and Ray Baum’s Act Sec 506. The government has requested the upgrade or replacement of all ANG PSAP's. Can the government clarify where the local PSAP is located?There are no ANG PSAPS. Reference is to local county PSAP.No
151RFP Letter Page 5Section 6.2.1N/AContractor shall ensure VSS 9-1-1 transmission information to local Public Safety Answering

Point (PSAP) for the sites referred to in PWS para 8 are operational after the upgrade and

compliant with Kari’s Law and Ray Baum’s Act Sec 506. If the local PSAP is not on the ANG campus, will the government be connecting their LIS server to the county PSAP?Sites have been instructed to develop MOA with county PSAPs.No
152RFP Page 4Section 6.2.1N/AVSS shall provide real time 9-1-1 call notifications to Security Forces, Fire Department, first
responders and others as required by base. This Kari's law required notification can also be applied to cellular phones on the ANG campus. Shall the contractor also provide the capability to provide notifications when a cellular phone makes a 911 call from an ANG campus (inside the gate)?Cellphones are out of scopeNo
153RFP Page 4Section 6.2.1 VSS CoreBullet 5The RFP states that " The proposed system shall regularly query LAN switches in the network" We request clarification on what this means. Is the intent that phones can use layer 2 for discovery?It means to keep track of the phones and their locations in any way you want to meet the requirement.No
154RFP Letter Page 7Section 6.2.13N/AThe PWS is missing Section 6.2.13. However, there are multiple cross references to Section 6.2.13 including on pages 13, 18, 19, and 20. Would the Government please identify Section 6.2.13 and update all associated cross references?PWS updatedAMD 0003
155RFP Letter Page 5Section 6.2.2Bullet 3Do the 67 sites listed in section 8.1 require voicemail service solution at each base or can this be a centralized voicemail solution?Voicemail required at each base.No
156RFP Letter Page 5Section 6.2.2N/AAutomatic synchronization with call control for additions, deletions, and modifications of users
and phones. Shall the management interface also be provided in a high availability state to provide contiguous support for adds/moves/changes in the event of a failure?ANG configuration is standard availability.No
157RFP Letter Page 5Section 6.2.2N/AIP based telephony that is compliant with the DoD Multilevel Precedence & Preemption
Capability (MLPP) per the UCR 2013 Change 2. IAW the DoD CIO policy memo dated 6 Jun 2022, the AS-SIP VoIP backbone will be decommissioned by 1 Mar 2025 and MLPP will no longer be supported. Does the government require MLPP as part of the solution if being decommissioned in 2025?Yes.No
158RFP Letter Page 5Section 6.2.2N/AAutomatic synchronization with call control for additions, deletions, and modifications of users
and phones. Shall the management interface also be provided in a high availability state to provide contiguous support for adds/moves/changes in the event of a failure?NoNo
159RFP Letter, PWS, Page 5Section 6.2.2N/AIs the VSS required to perform all bulleted requirements of this section singly and in combinations and during/after any server failures or failover events?Yes.No
1605Section 6.2.2N/AAutomatic synchronization with call control for additions, deletions, and modifications of users; Shall the updates of DID's shall be synchronized with private switch ALI (psALI databases) and automatically download to designated POC at base level.Yes.No
161RFP Letter Page 5Section 6.2.2Bullet 5Need clarification on "Shall support Remote Survivability to enable standard availability IP telephony at remote locations".This pertains to MOBs with GSUs. Remote survivability speaks to a GSU still being able to function should it lose connectivity with the MOB. With regards to Standard Availability, by DISA's definition, all ANG locations will be configured under Standard Availability. (MOB = Main Operating Base, GSU = Geographically Separated Unit)No
162RFP Letter Page 10Section 6.2.20N/AThe IP phones must include security features like encryption to protect voice traffic and prevent unauthorized access. To encrypt VoIP traffic to the required levels, a Public Key Infrastructure (PKI) certificate is used. What type of device certificates would the ANG be providing?SBCNo
163RFP Letter Page 10Section 6.2.20N/AThe IP phones must include security features like encryption to protect voice traffic and prevent unauthorized access. Mutual authentication would require a Public Key Infrastructure (PKI) certificate per device (Phone). Will mutual authentication be required for ANG?All authentication will happen at SBC.No
164RFP Page 10Section 6.2.20 DevicesIs the government currently running any routing protocols on their voice equipment?To be discovered upon physical site survey.No
165RFP Page 10Section 6.2.20 DevicesRIP1/RIPv2 is outdated - is this a requirement?Yes.No
166RFP Letter Page 11Section 6.2.21N/AEach site will be executed in priority to be determined by ANG. In order to reduce travel costs, will the site priority list group sites together from a geographic perspective (such as Wings and GSUs at the same time)? Will all components (UC upgrade, recording, time management systems) be included in the same phase of installations?After contract award, Government will propose a prioritized site list for suggested order of installs. 67 sites receiving VSS and components will be installed at front end of contract. 37 component only sites will be installed at the back end of the contract.No
167RFP Letter Page 11Section 6.2.21N/AEach site will be executed in priority to be determined by ANG. In order to reduce travel costs, will the site priority list group sites together from a geographic perspective (such as Wings and GSUs at the same time)?Geographic perspective will be considered, however, ANG leadership will determine site priority.No
168RFP Letter Page 11Section 6.2.21N/AEach site will be executed in priority to be determined by ANG. Will the government allow multiple installation teams to be deployed in parallel working on multiple sites at the same time?YesNo

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