SF-30 - HC1028-10-R-2001 - Amendment 0004.doc

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

BLOCK 14 CONTINUATION PAGE

AMENDMENT 04

SF30 Block 14 Continued a.) The purpose of this amendment is to:

1.) Extend the proposal due date to 2:00 P.M., Central Time, 01 July 2011.

2.) Provide answers to questions received. A GSM-ETI Question/Answer (Q/A) Matrix (Q/As #FRFP 6-FRFP 149) is included as an attachment to this amendment.

3.) Section B

· B3 has been revised

· Attachment 01 has been revised

4.) Section C

· Revised Performance Work Statement dated 16 May 2011 replaces 31 March 2011 version.

5.) Section G

· 52.201-9200 changed to full text

· 252.243-9200 changed to full text

6.) Section H

· 52.228-9200 changed to full text

7.) Section I

· Deleted 252.225-7997 DEV (DEC 2009)

· Added 252.225-7997 DEV (AUG 2010)

· 252.215-7003 changed to full text

· 252.215-7004 changed to full text

· 252.225-7997 (DEV) changed to full text

8.) Section J

· Attachment 2 has been revised

· Attachment 3 has been revised

· Attachment 5 has been revised

· Attachment 10 has been revised

· Attachment 15 has been added

9.) Section L

· Deleted 52.215-20 (OCT 1997)

· Added 52.215-20 (OCT 2010) full text

· L4 has been revised

· L7.1, Table L7.1 Proposal Organization has been revised

· L7.7 has been revised

· L7.10a has been revised

· L8.2.5.4 has been revised

· L8.3.5 has been revised

· L8.4.1.4 has been renumbered to reflect L8.4.1.3

· L8.4.4.2 has been revised

· L8.4.4.3 has been revised

· Section L - Attachment 1 has been revised

10.) Section M

· M3.3 has been revised

· M3.3.2 has been revised

· M3.5.2 has been revised

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 03-Jun-2011 10:00 AM to 01-Jul-2011 02:00 PM.

SECTION B - SUPPLIES OR SERVICES AND PRICES

The following have been modified:

B3 The Labor Rate Table (HC1028-10-R-2001-Section B - Attachment 01 represents fully burdened (to include profit) fixed labor rates by labor category. These rates include both contractor site and government site rates for the Contiguous United States; to include the District of Columbia (DC). These fully burdened fixed hourly rates represent the maximum rates allowable for prime and subcontractors to be utilized in the pricing of fixed price task orders. HC1028-10-R-2001-Section B – Attachment 02 includes the Government’s Descriptions of various Labor Categories. Offerors/Contractors are encouraged to propose their own Labor Categories; however, the offeror’s/Contractors proposed Labor Categories shall be cross-mapped to the Government’s Labor Categories.

SECTION B - ATTACHMENT 1

SECTION B – ATTACHMENT 01

GSM-ETI LABOR RATE TABLE

YEAR 1 – 01 January 2012 – 31 December 2012

Cat Government Provided Contractor Provided Government Site Contractor Site

No Labor Category Labor Category Labor Hourly Labor Hourly

Hours Rate Hours Rate

Program Manager

Project Manager

Task Order Manager

Operations Manager

Logistics Manager

Senior Telecommunications

Manager

352.5 117.5

Program Administration Specialist

Principal Systems Architect

Senior Systems Architect

352.5 117.5

Communications Specialist

Associate

19740

Intermediate

35250 11750

Lead

21150

Hardware/Software Specialist

117.5

Hardware/Software

Specialist Intermediate

117.5

117.5

Hardware/Software Installation

Technician Associate

Technician Intermediate

Installation Technician Lead

117.5

Hardware Draftsman

352.5 117.5

Network Design Engineer

Network Design Engineer Lead

Systems Engineer Associate

11280

Systems Engineer Intermediate

19740

Systems Engineer Lead

14100

Open Systems Engineer

117.5

117.5

117.5

Functional Analyst

352.5 117.5

Senior Functional Analyst

352.5 117.5

Quality Assurance Analyst

Quality Assurance Manager

Project Control Specialist

Configuration Control

Management Specialist

117.5

Technical Writer/Editor

Consultant Associate

Consultant Intermediate

Consultant Lead

Life Cycle Management

(LMC) Specialist

117.5

Logistics Analyst Associate

Logistics Analyst Intermediate

352.5 117.5

Logistics Analyst Lead

Documentation Specialist

352.5 117.5

Satellite Communications

Systems Engineer Associate

Systems Engineer Intermediate

Systems Engineer Lead

Cable Fabricator

352.5 117.5

DISN Transport Field

Support Technician

117.5

Network Installation

49350 16450

98700 32900

Senior Network Installation

Technician Lead

42300 14100

Network Draftsman

352.5 117.5

Network Systems

Engineer Associate

117.5

Engineer Intermediate

117.5

Network Systems Engineer

117.5

Program Management

Support Specialist Associate

Program Management Support

117.5

Support Specialist Lead

117.5

Information Systems Security

Specialist Associate

117.5

Specialist Lead

117.5

National Defense Operations

Analyst Associate

117.5

Analyst Intermediate

117.5

Analyst Lead

117.5

Information Engineer

117.5

117.5

Principal Information Engineer

117.5

Administrative Support and

Graphics Specialist

117.5

Telecommunications Electronics

117.5

117.5

Engineer Lead

117.5

Project Leader

352.5 117.5

Data Communications Manager

Voice Communications Manger

Principal Business Process

Reengineering Specialist

117.5

Senior Business Process

117.5

Senior Information

Technology Expert

117.5

Web Architect

352.5 117.5

Web Designer

352.5 117.5

Senior Business Case Analyst

352.5 117.5

Business Case Analyst

352.5 117.5

Executive Information

Technology Consultant

Information Technology

Consultant

Associate Information

Configuration Management

117.5

Enterprise Communications/

Network Manager

117.5

Operations Research Analyst

Senior Operations

Research Analyst

Executive Operations

117.5

Subject Matter Expert

Support Engineer

21150

Transmission Engineer

Switch Technician

352.5 117.5

Circuit Engineer

16920

Traffic Engineer

Data Network Engineer

352.5 117.5

Information Architect

352.5 117.5

Communication Network

Database Analyst

117.5

DISN Junior Engineer

352.5 117.5

Unified Capabilities Subject

Matter Expert Associate

Matter Expert Intermediate

Matter Expert Lead

Unified Capabilities

Subject Matter Expert IV

GSM-ETI LABOR RATE TABLE

YEAR 2 – 01 January 2013 – 31 December 2013

Cat Government Provided Contractor Provided Government Site Contractor Site

No Labor Category Labor Category Labor Hourly

Hours Rate

Program Manager

Project Manager

Task Order Manager

Operations Manager

Logistics Manager

117.5

Program Administration Specialist

Principal Systems Architect

Senior Systems Architect

352.5 117.5

11750

117.5

117.5

117.5

117.5

Hardware Draftsman

352.5 117.5

Network Design Engineer Lead

Systems Engineer Associate

11280

Systems Engineer Intermediate

19740

Systems Engineer Lead

14100

117.5

117.5

117.5

Functional Analyst

352.5 117.5

Senior Functional Analyst

352.5 117.5

Quality Assurance Analyst

Quality Assurance Manager

Project Control Specialist

117.5

Consultant Associate

Consultant Intermediate

Consultant Lead

117.5

Logistics Analyst Associate

Logistics Analyst Intermediate

352.5 117.5

Logistics Analyst Lead

Documentation Specialist

352.5 117.5

Cable Fabricator

352.5 117.5

117.5

16450

32900

14100

Network Draftsman

352.5 117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

Project Leader

352.5 117.5

Data Communications Manager

Voice Communications Manger

117.5

117.5

117.5

Web Architect

352.5 117.5

Web Designer

352.5 117.5

Senior Business Case Analyst

352.5 117.5

Business Case Analyst

352.5 117.5

117.5

117.5

Operations Research Analyst

117.5

Support Engineer

21150

Transmission Engineer

Switch Technician

352.5 117.5

Circuit Engineer

16920

Traffic Engineer

Data Network Engineer

352.5 117.5

Information Architect

352.5 117.5

117.5

DISN Junior Engineer

352.5 117.5

GSM-ETI LABOR RATE TABLE

YEAR 3 – 01 January 2014 – 31 December 2014

Cat Government Provided Contractor Provided Government Site Contractor Site

No Labor Category Labor Category Labor Hourly

Hours Rate

Program Manager

Project Manager

Task Order Manager

Operations Manager

Logistics Manager

117.5

Program Administration Specialist

Principal Systems Architect

Senior Systems Architect

352.5 117.5

11750

117.5

117.5

117.5

117.5

Hardware Draftsman

352.5 117.5

Network Design Engineer Lead

Systems Engineer Associate

11280

Systems Engineer Intermediate

19740

Systems Engineer Lead

14100

117.5

117.5

117.5

Functional Analyst

352.5 117.5

Senior Functional Analyst

352.5 117.5

Quality Assurance Analyst

Quality Assurance Manager

Project Control Specialist

117.5

Consultant Associate

Consultant Intermediate

Consultant Lead

117.5

Logistics Analyst Associate

Logistics Analyst Intermediate

352.5 117.5

Logistics Analyst Lead

Documentation Specialist

352.5 117.5

Cable Fabricator

352.5 117.5

117.5

16450

32900

14100

Network Draftsman

352.5 117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

Project Leader

352.5 117.5

Data Communications Manager

Voice Communications Manger

117.5

117.5

117.5

Web Architect

352.5 117.5

Web Designer

352.5 117.5

Senior Business Case Analyst

352.5 117.5

Business Case Analyst

352.5 117.5

117.5

117.5

Operations Research Analyst

117.5

Support Engineer

21150

Transmission Engineer

Switch Technician

352.5 117.5

Circuit Engineer

16920

Traffic Engineer

Data Network Engineer

352.5 117.5

Information Architect

352.5 117.5

117.5

DISN Junior Engineer

352.5 117.5

GSM-ETI LABOR RATE TABLE

YEAR 4 – 01 January 2015 – 31 December 2015

Cat Government Provided Contractor Provided Government Site Contractor Site

No Labor Category Labor Category Labor Hourly

Hours Rate

Program Manager

Project Manager

Task Order Manager

Operations Manager

Logistics Manager

117.5

Program Administration Specialist

Principal Systems Architect

Senior Systems Architect

352.5 117.5

11750

117.5

117.5

117.5

117.5

Hardware Draftsman

352.5 117.5

Network Design Engineer Lead

Systems Engineer Associate

11280

Systems Engineer Intermediate

19740

Systems Engineer Lead

14100

117.5

117.5

117.5

Functional Analyst

352.5 117.5

Senior Functional Analyst

352.5 117.5

Quality Assurance Analyst

Quality Assurance Manager

Project Control Specialist

117.5

Consultant Associate

Consultant Intermediate

Consultant Lead

117.5

Logistics Analyst Associate

Logistics Analyst Intermediate

352.5 117.5

Logistics Analyst Lead

Documentation Specialist

352.5 117.5

Cable Fabricator

352.5 117.5

117.5

16450

32900

14100

Network Draftsman

352.5 117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

Project Leader

352.5 117.5

Data Communications Manager

Voice Communications Manger

117.5

117.5

117.5

Web Architect

352.5 117.5

Web Designer

352.5 117.5

Senior Business Case Analyst

352.5 117.5

Business Case Analyst

352.5 117.5

117.5

117.5

Operations Research Analyst

117.5

Support Engineer

21150

Transmission Engineer

Switch Technician

352.5 117.5

Circuit Engineer

16920

Traffic Engineer

Data Network Engineer

352.5 117.5

Information Architect

352.5 117.5

117.5

DISN Junior Engineer

352.5 117.5

GSM-ETI LABOR RATE TABLE

YEAR 5 – 01 January 2016 – 31 December 2016

Cat Government Provided Contractor Provided Government Site Contractor Site

No Labor Category Labor Category Labor Hourly

Hours Rate

Program Manager

Project Manager

Task Order Manager

Operations Manager

Logistics Manager

117.5

Program Administration Specialist

Principal Systems Architect

Senior Systems Architect

352.5 117.5

11750

117.5

117.5

117.5

117.5

Hardware Draftsman

352.5 117.5

Network Design Engineer Lead

Systems Engineer Associate

11280

Systems Engineer Intermediate

19740

Systems Engineer Lead

14100

117.5

117.5

117.5

Functional Analyst

352.5 117.5

Senior Functional Analyst

352.5 117.5

Quality Assurance Analyst

Quality Assurance Manager

Project Control Specialist

117.5

Consultant Associate

Consultant Intermediate

Consultant Lead

117.5

Logistics Analyst Associate

Logistics Analyst Intermediate

352.5 117.5

Logistics Analyst Lead

Documentation Specialist

352.5 117.5

Cable Fabricator

352.5 117.5

117.5

16450

32900

14100

Network Draftsman

352.5 117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

117.5

Project Leader

352.5 117.5

Data Communications Manager

Voice Communications Manger

117.5

117.5

117.5

Web Architect

352.5 117.5

Web Designer

352.5 117.5

Senior Business Case Analyst

352.5 117.5

Business Case Analyst

352.5 117.5

117.5

117.5

Operations Research Analyst

117.5

Support Engineer

21150

Transmission Engineer

Switch Technician

352.5 117.5

Circuit Engineer

16920

Traffic Engineer

Data Network Engineer

352.5 117.5

Information Architect

352.5 117.5

117.5

DISN Junior Engineer

352.5 117.5

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

APPENDIX C

APPENDIX C - LIST OF DATA CAPTURE REPORTS (DCR) AND DATA EXTRACTS

ITEM

TITLE

SUBTITLE

FREQ CLASS REQUIRING PWS

OFFICE

REF

B001

DCR

Customer Profiles and Per TO

FOUO

DISA NS/GE

5.9

Authorization Levels

B002

DCR

DISN Circuit Per TO

FOUO

DISA NS/GE 5.2.7 & 5.4.3

Requirement List

B003

DCR

Commercial Leased Per TO

FOUO

DISA NS/GE

5.2.7 & 5.4.3

Circuit Status

B004

DCR

Customer Requirements Per TO

FOUO

5.9 and Solution Proposal

B005

DCR

Completion Report Per TO

FOUO

DISA NS/GE

5.2.7 & 5.4.3 B006

DCR

Installation, Test and Per TO

FOUO

5.2.7 & 5.4.3

Acceptance Status Report

B007

DCR

TSR Record Data Per TO

FOUO

DISA NS/GE

5.2.7 & 5.4.3 B008

DCR

TSO Record Data Per TO

FOUO

DISA NS/GE

5.2.7 & 5.4.3 B009

DCR

Trouble Ticket Data Per TO

FOUO

DISA NS/GE

5.2.6

B010

DCR

Project Milestone Per TO

FOUO

DISA NS/GE

5.3.1

PERFORMANCE WORK STATEMENT

Global Information Grid (GIG) Services Management (GSM) –

Engineering, Transition and Implementation (GSM-ETI)

Performance Work Statement (PWS)

16 May 2011

1 BACKGROUND

a. The Global Information Grid (GIG) Services Management (GSM) Acquisition of Services (AoS) is a United States (U.S.) Government program chartered to provide support to the Defense Information System Network (DISN) and associated networking capabilities. The Defense Information Systems Agency (DISA) acts as the provider of GIG/DISN services to its customers from U.S. national security organizations. The full set of GSM capabilities has been divided into three capability groups, as follows:

(1) GSM-Operations (GSM-O) capabilities, to be provided by another source

(2) GSM-Engineering, Transition and Implementation (ETI) capabilities, to be provided by this PWS

(3) GSM Projects and Support (P&S), capabilities, to be provided by other sources

b. GSM-ETI sources will provide the support necessary to carry out required engineering, transition/implementation, integration; connection approval and IT service management activities, in support of existing and future DISN networking capabilities. GSM-O sources will provide the support necessary to carry out the day-to-day operations and sustainment of GIG networks and related services. GSM-P&S support capabilities will, in part, perform project work in support of DISA and its customers to deliver a selected set of new capabilities. Deliverables provided under Task Orders as a result of this GSM-ETI PWS become property of the Government and may be used by other contractors that provide support to the GIG/DISN or to any other contractor as deemed necessary by the Government. The results of GSM-ETI actions, and some deliverables from GSM-P&S, when formally accepted by DISA, will be incorporated into the GSM-O networking baseline, to be subsequently operated and maintained by GSM-O.

c. Background information pertaining to DISA and the overall GSM AoS are available in the Government Furnished Information (GFI) associated with this PWS.

2 RESERVED

3 SCOPE

a. The functional scope of ETI services includes the following capability areas to support DISA-provided networks and infrastructure on a global basis as further described in paragraph 5:

(1) Management

(2) Telecommunications Network Engineering

(3) Service Transition and Implementation

(4) ITIL-Derived Technical Support

b. The functional capabilities provided by this PWS shall be applied to the engineering and sustainment of DISA-provided GIG services capabilities where those capabilities are installed and used worldwide. DISA-provided GIG services capabilities requiring support under this PWS are described in two dimensions: network/system entities (e.g. SIPRNET), and the DISA-provided GIG services infrastructure (see definition Appendix A) that comprises, enables and controls the systems. As GIG/DISN capabilities evolve over the life of the GSM-ETI contract, the list of supported systems on any task order may include systems not currently listed below.

c. GSM-ETI capabilities shall support, as applicable in each GSM-ETI task order, the following named network/system capabilities:

(1) CENTRIXS Cross Enclave Requirement (CCER)

(2) Customer-controlled (non-DISN) networking capabilities

(3) Data Communications Network (DCN)

(4) Defense Message System (DMS)

(5) Defense Red Switch Network (DRSN including Voice over Secure Internet Protocol (IP) (VoSIP) (DISA managed portion only)

(6) Defense Research and Engineering Network (DREN)

(7) Defense Switched Network (DSN) Voice over IP (VoIP) on DISA supported IP based networking services (DISA managed portion only)

(8) Designated DISN Transport capabilities (circuits) (excluding leased circuits)

(9) DISN Enhanced Mobile Satellite Services (EMSS)

(10) DISN encrypted traffic (if necessary)

(11) DISN Leading Edge Services (DISN-LES)

(12) DISN Video Services (DVS)

(13) DoD Messaging Capabilities

(14) Gateway Service Desks (3 regions)

(15) Ground-based Midcourse Defense (GMD) Communications Network (GCN)

(16) GSM Operational Support Systems (GSM-OSS) capabilities

(17) Internet Access Point Network (IAPNet)

(18) IP Converged Solution Support—Everything over IP (EoIP) Evolution

(19) Leased transport circuits (via DATS and other sources)

(20) Nonclassified but Sensitive Internet Protocol Router Network (NIPRNet)

(21) Secret Internet Protocol Router Network (SIPRNet)

(22) Secure Mobile Environment Personal Electronic Device (SME-PED)

(23) Timing and Synchronization (T&S) assets

(24) DISN De-Militarized Zone (DMZ) capabilities for the following:

a) Combined Enterprise Regional Information Exchange System (CENTRIXS) Network DMZ

b) DoD DMZ

c) Federal (FED) DMZ,

d) Globally Reaching Interactive Fully Functional Information Network (GRIFFIN) DMZ

e) Multinational Information Sharing (MNIS) DMZ

f) NIPR DMZ,

g) Releasable (REL) DMZ

h) SIPR DMZ

d. To implement its strategy of using multiple sources to provide GSM capabilities, the Government has developed a set of rules that determine how certain GSM activities are to be allocated to the appropriate contractor. This boundary management protocol is important because a customer request for certain capability modifications or additions can originate within a GSM-O request; based on the protocol, the GSM-O contractor may have to contact the Government to have the work reassigned to a GSM-ETI, or other, contractor for action as appropriate. Other engineering work originates within ongoing DISA planning and engineering activities not directly related to customer requests. In Table 1 below, which is also in the GSM-O Performance Work Statement, Steps 2, 6A, 6B, and 6C indicate work that becomes ETI work based on the application of the table criteria. The other rows of the table do not apply to the GSM-ETI context.

Table 1. GSM Work Allocation Table

Step1

Criterion Support not in GSM-O scope: Does the work involve Program/ Admin Support; Software development/modification; Training Services?

Yes: Refer to Government COR for support via non-GSM-O Sources: e.g. GSM-P&S

No: Go to step 2

Step 2

Criterion: Support not in GSM-O scope: Does the work involve engineering design and implementation of new GIG/DISN capabilities?

Yes: Refer to Government COR for support via non-GSM-O Sources e.g. GSM-ETI

No: Go to step 3 Step 3

Criterion: Within GSM-O scope: Has the Government declared the work to be Contingency or Emergency Response work (PWS 6.3)?

Yes: Refer to Government COR for Support via a GSM-O (Other-Than-Standard mode) or other Government-designated source

No: Go to step 4 Step 4

Criterion: Within GSM-O scope: Is this COOP support work (PWS 6.4)?

Yes: Execute as applicable in the Other-Than-Standard work mode

No: Go to step 5 Step 5

Criterion: Is the work any of the following:

a. Request Fulfillment work

b. Trouble Management (Repair or Restoral) work

c. Maintenance work

Yes: Go to step 6A

No: Go to step 10

Step 6A

Criterion: Does the work require changes in facilities, floorspace footprint, power/HVAC? E.g. new node; new equipment?

Yes: Refer to Government COR for Support via GSM-ETI or other Government-designated source

No: Go to step #6B

Step 6B

Criterion: Does the work change backbone bandwidth (see definition Appendix A) at the applicable DISN point of presence?

Yes: Refer to Government COR for Support via GSM-ETI or other Government-designated source

No: Go to step #6C

Step 6C

Criterion: Are any requested/needed equipment/capabilities not on the DISA Approved Products List (APL)?

Yes: Refer to Government COR for Support via GSM-ETI or other Government-designated source No: Go to step #6D

Step 6D

Criterion: Has the Government declared that this work is to be done as an Other-than-Standard action via PWS 6.1.2a(2)?

Yes: Execute as an Other-than-Standard action

No: Go to step #7

Step 7

Criterion: Within GSM-O scope: Is this Request Fulfillment work (PWS 6.2.1)?

Yes: go to step #7A

No: Go to step 8 Step 7A

Criterion: Has the requesting DISN customer provided approval in accordance with DISN request fulfillment procedures?

Yes: Perform GSM-O Standard Change action:

No: Execute as an Other-than-Standard action

Step 8

Criterion: Within GSM-O scope: Is this Trouble Management (Repair or Restoral) work (PWS 6.2.2)?

Yes: go to step #8A

No: Go to step 9 Step 8A

Criterion: For repair or restoral/workaround actions: does it involve replacement of an item beyond the range of items of equipment up to and including an individual chassis?

Yes: Execute as an Other-than-Standard action

No: Perform GSM-O Standard Change action

Step 9

Criterion: Within GSM-O scope: Is this Maintenance work (PWS 6.2.6)?

Yes: Perform GSM-O Standard Change action

No: Go to step 10 Step 10

Criterion: Within GSM-O scope: Does the work activity involve any of the following?

a. Program Management work (PWS 4)?

b. Transition work (PWS 5)?

c. CM work (PWS 6.2.3)?

d. Ops Center Support (PWS 6.2.4)?

e. OSS support work (PWS 6.2.4)?

f. Performance Management work (PWS 6.2.5)?

g. Network Integration work (PWS 6.2.7)?

h. Support for Govt Functional Applications (PWS 6.2.8)?

i. Net Assurance work (PWS 7)?

j. DMS work (PWS 8)?

k. User Selected Services (PWS 9)?

l. Integrated Operations Support (PWS 10)?

Yes: Execute as applicable in the Other-Than-Standard work mode (by PWS definition)

No: Stop. Review facts of situation. Steps 1-10 cover all logical paths

4 ADMINSTRATIVE REQUIREMENTS

4.1 General Requirements

a. Place of Performance: Performance will be required worldwide as stated in a given Task Order. Generally the place of performance shall be a combination of Contractor-provided facilities and the DISA facility at Ft. Meade, MD per the Base Realignment and Closure (BRAC) act. The use of Contractor facilities requires Government approval. Other work locations within and outside the Continental United States shall be as specified in each Task Order.

b. Alternate Place of Performance – Unforeseen Conditions: Contractor employees may be required to work at home, at another approved activity within the local travel area, or at the Contractor's facility with Government approval, in cases of unforeseen conditions or situations (e.g., pandemic conditions, exercises, etc.). Any Government equipment such as laptops or phones provided to Contractor personnel shall be returned at a time mutually agreeable to both parties. Contracting Officer Representative (COR)/Task Monitor (TM) approval is required. The Contractor shall prepare all deliverables and other contract documentation utilizing Contractor resources. To the extent possible, the Contractor shall use best efforts to provide the same level of support as stated in the PWS. In the event the services are impacted, reduced, compromised, etc., the Contracting Officer or the Contractor may request an equitable adjustment.

c. Functional Requirements: GSM-ETI network support services may be required to be performed on the Government-designated installed networking infrastructure as located in Government-designated sites and facilities. The Contractor shall use the Government’s GSM Operational Support Systems (GSM-OSS) in the performance of ETI support activities.

d. Coordination of Execution Outcomes: The Contractor shall be prepared to coordinate and interact with other GSM contractors, under Government direction, to sustain DISA-provided GIG services capabilities in an integrated manner consistent with the overall background context described in paragraph 1 of this PWS. Of note for the GSM-ETI Contractor, some ETI work will be initiated due to GSM-O actions that cannot be completed without the engagement and support of the ETI Contractor. See Table 1 for discussion of GSM work allocation.

e. The Contractor shall comply with all locally directed training, reporting, security, and personnel requirements. These include but are not limited to Personnel Accountability Management (PAM) reporting, security training, and safety training.

f. For all locations, the Contractor shall manage all customs processes to include preparing custom documentation and shipping and receiving materials, equipment and parts, when required in applicable task order.

g. Enabling Facilities: As specified by the applicable task order, the Contractor shall provide temporary to long term storage/staging facilities to accomplish the receipt, inventory, integration and shipping as/when needed to accommodate the receipt and protection of materials being received pending the receipt of further materials, and shall also provide enabling work space as may be needed to accomplish the requirements of the task order.

h. Consistency of language across GSM contracts: The GSM-O contract defines two modes of execution, called “Standard Change” actions and “Other-Than-Standard-Change” actions. In the GSM-ETI execution context there are no “Standard Change” actions (consistent with the formal criteria of the GSM-O PWS for that term), and logically no need to formally define a mode of action. However, given the close relationship between GSM-O operations activities, and GSM-ETI engineering activities that enable them, this PWS, and task orders derived from it, may refer to GSM-ETI work as being of the “Other-Than-Standard” mode, to relate it to GSM-O activities. The terms “Other-Than-Standard,” and “nonstandard” (as that term is used in the FAR) are not synonyms.

i. Government Furnished Equipment, to include equipment purchased by the contractor on behalf of the Government, shall be controlled in accordance with DISA Instruction 270-165-2, which has been provided as supplemental GFI data.

4.2 Security Requirements

a. Overall Classification Requirements for the work conducted under this PWS are as described in the DD Form 254. Classification level requirements for this work will vary, and for some activities will include up to Top Secret/Sensitive Compartmented Information (TS/SCI). Specific classification level requirements will be detailed within each Task Order.

b. The Contractor shall implement and adhere to security policies and classifications of the networks in accordance with DISA and DoD classification guides. Storage and reporting of information shall be in accordance with the classification guides. The Contractor shall minimize security incidents and “spillage.”

c. The Contractor shall establish and implement security aspects of the contract execution environment (i.e. policies, procedures, standards, resources, controls, and outcomes to include applicable verification testing) that are compliant, effective, and reliable in the areas of personnel security (for clearances and access), information security and assurance, and physical security and protection of facilities and infrastructure.

4.3 Technical Constraints

a. The Contractor shall perform the activities described in this PWS in a manner that enables any new action (e.g. a new request, a trouble-induced action, a maintenance action, etc) to be “rolled back” (i.e. to reinstate the network configuration and the operational state from which such action was started) when directed by the government.

b. The Contractor shall cease all actions on network support upon Government direction of a network “freeze” condition (see Appendix A for definition).

c. Completed installations shall meet or exceed Government provided standards or industry best practices where approved by the Government. As a minimum performance standards shall be in accordance with applicable DISA SLAs.

d. Individual task orders may include additional constraints specific to the work performed.

e. Designs shall be in concert with GFI DISA-provided GIG services architectures and topologies through the life of the contract.

f. All changes shall conform to DISA approved Change Management processes and be approved by DISA Change Advisory Board.

g. Engineering thresholds shall be met as defined or approved by the Government to ensure sufficient spare capacity exists to answer short-term future needs and to avoid degradation of performance of the link or nodal resource.

h. Configuration changes shall be coordinated with DISA’s customer(s) or appropriate governing authority

i. All designs for implementation shall include Risk Mitigation planning and are subject to Government review and approval prior to implementation.

j. Unless specified within the given task order, items of telecommunications/IT equipment and associated integral components will be procured and provided by the Government in accordance with the DISA Acquisition Strategy and provided to the Contractor for installation/implementation/ transition according to the task order; in such situations the equipment shall be managed as Government property.

k. Equipment installed at DISA-provided GIG services interface points shall comply with existing DISA-provided GIG services architecture, GSM-OSS, and Authority to Operate (ATO). This shall not restrict how the service external to the DISA-provided GIG services -owned components is performed (vendor cloud). Equipment and software installed on the DISA-provided GIG services side of the extended demarcation point shall become Government property.

l. Equipment used to support the DISA-provided GIG services shall comply with the DISN Approved Products List (APL) or be approved by the appropriate governing authority.

m. Contractor shall use GFE Trouble Management System (TMS) to document actions.

n. Application of procedures for property accountability (e.g. GFE), shall be as specified within the individual task order.

o. Where new technology or equipment is being engineered for installation into the GIG/DISN infrastructure, the Contractor shall (as part of preparation for implementation) provide, as applicable, functional orientation materials and data pertaining to operational and maintenance concepts and practices applicable to the new technology or equipment. This is intended to act as a bridge to ensure that the operations contractor will understand how to operate and maintain the new technology; this material will subsequently be integrated into long term training that is provided via other means.

4.4 Definitions: Appendix A provides definitions which shall be applicable to all task order work under this PWS.

4.5 Directives and Instructions: Appendix D provides directives and instructions which shall be applicable to the GSM-ETI effort and are included as constraints in this effort. The PWS provides the Contractor with flexibility to conceive and propose innovative approaches and solutions. However, in some cases, there may be constraints that the Government must place on those solutions.

4.6 Performance Levels and Standards: Each task order will cite the specific Acceptable Levels of Performance (ALPs) that apply to the requirements of that task order.

4.7 Deliverables: Attachment 2 provides a list of the Contract Data Requirements List (CDRL) deliverables associated with PWS requirements. Each PWS requirement cites the applicable CDRLs from Attachment 2. Each task order will cite the specific CDRLs that apply to the requirements of that task order.

4.8 Required Data Inputs: In addition, the Government requires that the Contractor provide data inputs (called Data Capture Records) to established tool repositories, and provide data records (called Data Extracts) of accomplished tasks in a manner that can be directly viewed by the Government. These data inputs and extracts are actions that shall be performed by the Contractor during required tasks using Government-directed tools (most of which will be part of the GSM-OSS). Where such required data inputs and records are applicable, the ETI PWS paragraph identifies these immediately following the identification of CDRLs. See Appendix C.

5 TASK AREAS

GSM-ETI objectives are encompassed within the following Task Areas. With the exception of the Management task, required capabilities are described by use of ITIL framework terms, where applicable, to encourage their use in the execution of task work. ITIL definitions and concepts are readily available from public online resources (see definition in Appendix A).

5.1 Management

5.1.1 Reports and Controls:

a. As applicable within a given task order, the Contractor shall provide, at minimum, the following types of reporting controls:

(1) The Contractor shall provide a Technical Management Work Plan providing appropriate details of the work to be done to accomplish the task order objectives, to include staffing, schedules, logistics, security, and similar arrangements needed to enable, support, and execute the work of the tasks described in this TO.

(2) The Contractor shall prepare and present a Quarterly Program Review following a Contractor’s recommended process and presentation template.

(3) The Contractor shall prepare and present a Quarterly Fiscal Review whose content covers all invoice data for the period as well as issues identified from previous reviews.

(4) When required by the applicable task order, the Contractor shall prepare and provide an Invoice Supporting Data Spreadsheet whose content and design have been approved by the Government; the intent is to provide supplementary data for Government analysis that shows how the summary data presented in the formal invoice format were derived.

b. Deliverables (CDRLs) resulting from this work are as follows:

A001 Technical Management Work Plan

A002 Quarterly Program Review

A003 Quarterly Fiscal Review

A004 Invoice Supporting Data Spreadsheet

5.1.2 Cost Management and Reporting:

a. A Government objective for effective DISA-provided GIG services management is to provide seamless and efficient processes for integrating all costs of services due to GSM-ETI efforts to allow an accurate allocation of those costs to users, to support improved accuracy, and to promote a reduction in the costs of support services over time. The Contractor shall maintain accurate records of the costs of services provided for each task order. In managing costs for services, the following constraints shall apply:

(1) The Contractor’s invoicing procedures shall include prompt payment discounts and penalties for late billing outside the 30-day period.

(2) The Contractor shall provide activity based cost reports provided Quarterly within 30 days after the end of each Calendar Quarter with all costs accurately applied to cost drivers and cost elements for reportable systems.

b. Deliverables (CDRLs) resulting from this work are as follows:

A005 Activity Based Cost Report

5.1.3 Performance Based Data Analysis

a. As stated in the applicable GSM-ETI task order, to facilitate the development of performance based task orders for future services, the Contractor shall collect performance data pertaining to tasks performed, associated constraints, standards used (or that could have been used), and deliverables provided (or that could have been provided). The Contractor shall provide this data in the form of a cumulative analysis, with original source data, to the Government each quarter.

b. Deliverables (CDRLs) resulting from this work are as follows:

A067 Performance-Based Data Report

5.2 Telecommunications Network Engineering

a. As applicable within a given task order, the Contractor shall provide network acquisition engineering support, architectural engineering, network planning & engineering, testing and evaluation, system integration testing & acceptance of advanced technologies, design assessments, analysis & prototyping, and resident engineering support. Where applicable, the Contractor shall consider the application of ITIL-related concepts and processes (see paragraph 5.5) to clarify and improve the outcomes of task work.

b. Deliverables (CDRLs) resulting from this work are as follows:

A006 Customer Requirements and Solution Proposal

A007 Technical Design Documentation

A008 Test Management Plan

A009 Implementation Plan

A010 Test Report

A011 Site Survey Data and Report

A012 As-built Drawing Updates

A013 Site Equipment Installation Plan and Bills of Materials (BOM)

A014 Site Installation Checklist and Test Reports

A015 Completion Reports

A016 DPAS Data Entry

5.2.1 Engineering Analysis and Design

a. As applicable within a given task order, the Contractor shall provide engineering support for network analysis and design, systems engineering planning and development support to problem management, subject matter expertise, network capability analysis, testing, and support of theater unique network toolsets.

b. Deliverables (CDRLs) resulting from this work are as follows:

A017 Network Capacity Analysis Report

A018 Capacity Plan

A019 Network/System Performance Analysis Report

A020 Network/System Design and Implementation Plan

A021 Problem Management/Root-Cause Identification Report

A022 Monthly Problem Review

A023 Change Management Request

A062 Business Case Analysis and Recommendations

A063 Analysis of Alternatives

A064 Transition Plan

A065 Transition Results Report

5.2.2 Technical Research and Development (TRD)

a. As applicable within a given task order, the Contractor shall provide systems engineering and integration technical engineering leadership to ensure end-to-end integration and support the introduction of innovation to improve cost and performance while meeting customer requirements. This includes cross integration, architecture vision, technical alternative benefit analysis, program optimization, process improvement, requirements allocation, interface control documents (ICD), and interoperability.

b. Deliverables (CDRLs) resulting from this work are as follows:

A024 Technical Analysis Report

A025 Interface Control Documents

A026 Network Technology Evaluation Report

5.2.3 Standards Development and Analysis

a. As applicable within a given task order, the Contractor shall provide and support standards/architecture development, associated technical analysis and implementation.

b. Deliverables (CDRLs) resulting from this work are as follows:

A027 Network Architecture and Engineering Master Plan

A028 Network/Service Performance and Measurement Standards

A029 Network/Service Design and Implementation Standards

A030 Network/Service Security Engineering Standards

A031 Service Level Agreement (SLA) Standards

A032 Operational Level Agreement (OLA)/Underpinning Contracts (UC) Standards

5.2.4 Modeling and Simulation (M&S)

a. As applicable within a given task order, the Contractor shall support engineering requirements with M&S and analysis. M&S capabilities include, but are not limited to, requirements analysis, modeling and assessments of current and future network designs, capacity planning, traffic statistics collection and analyses, network reliability and performance analyses, operational impact assessments, network optimization, and services performance models and analyses.

b. Deliverables (CDRLs) resulting from this work are as follows:

A019 Network/System Performance Analysis and Report

A033 Network Traffic Analysis and Report

A034 Network/Service Optimization Analysis and Report

5.2.5 Network Security Engineering

a. As applicable within a given task order, the Contractor shall design and develop a security baseline that supports a security environment (i.e. policies, procedures, standards, resources, controls, and outcomes) which include applicable verification testing that is compliant, effective, and reliable in the areas of information security, assurance, and protection of infrastructure. The contractor shall have/provide the following capabilities:

(1) Technical understanding and maintain awareness of developments involving standard security practices within industry and DoD for networks and systems utilized within the DISN.

(2) Support the Certification and Accreditation of changes to the DISN using the Department of Defense Information Assurance Certification and Accreditation Process (DIACAP). This includes developing the DIACAP Implementation Plan (DIP), IA Controls, and System Identification Profiles (SIP).

(3) Perform compliance validation assessments to discover vulnerabilities and associated risks to the DISN and provide recommendations and or fix actions to the Government. The contractor shall design and implement approved security hardware, software, and configuration changes to mitigate the identified vulnerabilities.

(4) Participate in Configuration Control Board (CCB) meetings to evaluate recommended changes, and provide analyses and recommendations to the government with regard to information assurance and certifications and accreditation issues.

b. Deliverables resulting from these work activities are as follows:

A035 Network Security Assessment and Report

A036 Network Security Implementation Plan

5.2.6 Detailed Trouble Management Support

a. Support Government or contractor personnel involved in the resolution of DISN operations incidents or events suspected to be the result of hardware/software, the contractor shall:

(1) Resolve DISN network problems escalated by Network Operational personnel. Ensure, in the case of an ongoing problem, that proper steps are taken to resolve the problem, raise the problem solving process to the appropriate resource level including the Original Equipment Manufacturer (OEM), and be responsible for the problem until resolution. Resolution may require simulation and recreation of problem causes using test networks.

(2) May require distribution of patches and/or hardware/software upgrades; May require Interfacing with Network Operations, Installation/Maintenance, and Government personnel.

b. Deliverables resulting from these work activities are as follows:

A021 Problem Management/Root-Cause Identification Report

A022 Monthly Problem Review

A023 Change Management Request

A062 Business Case Analysis and Recommendations

A063 Analysis of Alternatives

A070 DISN Infrastructure Upgrade Requirements (Technical Report/Monthly)

A071 Problem Resolution Status Report (Technical Report/Monthly)

c. Data Capture Records (see PWS Paragraph 4.8) resulting from this work are as follows:

B009

Trouble Ticket Data

5.2.7 [GSM-O Originated] Order Processing & Request Fulfillment Support

a. When assigned by the Government as a result of the application of the GSM-O Work Allocation rules (see GSM-ETI paragraph 3d Table 1), the ETI Contractor shall provide request fulfillment (formerly referred to as ‘provisioning’) support to include the full range of tasks and activities from initial receipt of a telecommunications customer requirement, processing the service order, order fulfillment, installation, test and acceptance, activation and deactivation, and service transition to include configuration management and release/deployment. Applicable standards shall be as provided in the applicable task order(s).

b. The Government will provide all equipment necessary to fully implement designated changes applicable to installed infrastructure. These activities include, but are not limited to the following, to continue the action that was originally initiated within the GSM-O contract environment:

(1) Customer Support and Validation –Support customers and other telecommunications managers’ ability to track implementation status of customer orders to completion; perform requirements validation; and establish customer requirements coordination.

(2) Customer Request Processing – Provide customer order entry requirements analysis & proposed solutions, and cost estimate to enable the creation of a Telecommunication Service Request (TSR).

(3) Telecommunications Service Order Creation – Complete the TSO with all necessary installation planning.

(4) Request Fulfillment – Execute an approved TSO to include all installation materials and equipment. TSO request fulfillment includes installation and activation support, test, and Government/Customer acceptance of service.

c. Deliverables (CDRLs) resulting from this work are as follows:

A066 Service Order Processing and Provisioning Process and Procedure Report

d. Data Capture Records (see PWS Paragraph 4.8) resulting from this work are as follows:

B001

Customer Profiles and Authorization Levels

B002

DISN Circuit Requirement List

B003

Commercial Leased Circuit Status

B004

Customer Requirements and Solution Proposal

B005

Completion Report

B006

Installation, Test and Acceptance Status Report

B007

TSR Record Data

B008

TSO Record Data

5.2.8 Technical Laboratory Engineering Support

a. As applicable within a given task order, the Contractor shall provide the full spectrum of engineering and technical support to the DISA Technical Laboratory under the Government’s direction. The DISA Technical Laboratory is primarily to support the customer needs and future DISN information technology and infrastructure requirements. This will include interoperability testing, verification testing on hardware upgrade and software release/deployment, advanced networking and IT architecture proof of concept, and to offer independent technical advices from the strategic-level decision making and down to the operational level.

b. The contractor’s technical laboratory support shall include multiple levels of interdisciplinary engineering skills in support of the GIG Services Management’s goals and requirements. These include advanced optical and IP networking architecture concept development; network security and information assurance; modeling and simulation; proof-of concept prototyping and testing; hardware and software solution validation; interoperability testing and new products/services pre-release/deployment testing.

c. The contractor’s support shall also include coordination with external vendors as well as internal DoD customers and support agencies during all phases of the laboratory support. The contractor shall also be required to create detailed test plans, carry-out the tests, document the results and findings, as well as producing recommendations and final reports.

d. Deliverables (CDRLs) resulting from this work are as follows:

A002 Quarterly Program Review

A005 Activity Based Cost Report

A008 Test Management Plan

A010 Test Report

A024 Technical Analysis Report

A026 Network Technology Evaluation Report

A054 Technologies Upgrade Studies and Reports

A068 Laboratory Test Plan

A069

Monthly Laboratory Test Progress Report

A074

Quarterly Topology Drawings

A075

Test Bed Designs

A076

Test Bed Maintenance

A077

Bill of Material to Support Changes to Test Beds

5.3 Service Transition and Implementation

a. As applicable within a given task order, the Contractor shall provide service transition and implementation support as described below. Where applicable, the Contractor shall consider the application of ITIL-related concepts and processes (see paragraph 5.5) to clarify and improve the outcomes of task work.

b. Deliverables (CDRLs) resulting from this work are as follows:

A037

Telecommunication Site Implementation Plan (TSIP)

A038

Manufacture Bill of Materials (MBOM)

A039

Installation Bill of Materials (IBOM)

A040

Site Preparation Engineering Package

A041

Implementation Status Report

A042

Implementation Project Plan

A043

DISN Implementation Schedule

A044

DISN Service Delivery Status Review Panel Teleconference

A045

Site Visit Request Message

A046

Site Upgrade Cost Proposals

A047

Site Preparation/Upgrade In-Progress Status Report

A048

Completion Reports (with detailed circuit engineering diagrams)

A049

Training/Briefing

A050

Delayed Service Report (DSR)

A051

In-Effect Report (IER)

A052

Ready for Use (RFU)

A053

Exception Report (ER)

A065 Transition Results Report

5.3.1 Networking System Expansion and Technology Refresh

a. As applicable within a given task order, the Contractor shall provide integrated telecommunications implementation capabilities for DoD users, and provide the planning, design, engineering, implementation, transition, commissioning and decommissioning for the periodic replacement of DISA-provided GIG services components to ensure continued supportability of the system through indefinite service life.

b. Deliverables (CDRLs) resulting from this work are as follows:

A037

Telecommunication Site Implementation Plan (TSIP)

A038

Manufacture Bill of Materials (MBOM)

A039

Installation Bill of Materials (IBOM)

A040

Site Preparation Engineering Package

A041

Implementation Status Report

A042

Implementation Project Plan

A043

DISN Implementation Schedule

A044

DISN Service Delivery Status Review Panel Teleconference

A045

Site Visit Request Message

A046

Site Upgrade Cost Proposals

A047

Site Preparation/Upgrade In-Progress Status Report

A048

Completion Reports (with detailed circuit engineering diagrams)

A049

Training/Briefing

A050

Delayed Service Report (DSR)

A051

In-Effect Report (IER)

A052

Ready for Use (RFU)

A053

Exception Report (ER)

A054

Technologies Upgrade Studies and Reports

c. Data Capture Records (see PWS paragraph 4.8) resulting from this work are as follows:

B010 Project Milestone Status Updates

5.3.2 Networking Facilities Changes

a. As applicable within a given task order, the Contractor shall provide all the changes needed to existing facilities to enable actions to upgrade, adapt, and modernize HVAC, power systems, space planning, rack and cable tray installation and the other changes needed in the facility to support networking activities.

b. Deliverables (CDRLs) resulting from this work are as follows:

A011

Site Survey Data and Report

A012

As-built Drawing Updates

A013

Site Equipment Installation Plan and Bills of Materials (BOM)

A014

Site Installation Checklist and Test Reports

A015

Completion Reports

A016

DPAS Data Entry

A046

Site Upgrade Cost Proposals

A055

Facility Change Request

5.3.3 Circuit/Service/System Deployment and Transition

a. As applicable within a given task order,…