Attachment 8 - GSM-ETI PP Questionnaire.doc

HC1028-10-R-2001 – Attachment xx

DEFENSE INFORMATION SYSTEMS AGENCY

DEFENSE INFORMATION TECHNOLOGY CONTRACTING ORGANIZATION

SCOTT FIELD OFFICE (PL8)

2300 EAST DRIVE, BLDG. 3600

SCOTT AIR FORCE BASE, ILLINOIS 62225

IN REPLY REFER TO:

PLD

19 April 2011

SUBJECT:

Past Performance Questionnaire for the Global Information Grid (GIG) Services Management – Engineering, Transition, and Implementation (GSM-ETI) Procurement

Reference: Solicitation HC1028-10-R-2001 The Department of Information Systems Agency, Network Services (NS) Directorate is in the process of selecting a contractor for the GSM-ETI program. The GSM Acquisition of Services includes support services needed to operate, defend and sustain information networks used by the nation’s Warfighters.

One of the considerations in proposal evaluation is the verification of the offerors' past and present performance on contracts, which reflect the offeror's ability to perform on the proposed effort. We depend on information received from agencies such as yours, which have had first hand experience with an offeror, for the evaluation of the offeror's performance on those contracts.

Our areas of interest in the offeror are summarized in the enclosed questionnaire. As discussed in our initial phone contact with your office, our schedule is extremely tight and we need your written response no later than 15 calendar days after your receipt of this letter.

To assist you in preparing your response and expediting your reply, you can email your completed questionnaire to directly to me at DISNGSM@disa.mil or the questionnaire may be filled out by hand and faxed to (618)229-9177, Attention: Ms. Crista Decker.

Please call (618)229-9491 prior to fax transmission, or if you have any questions. Your completed questionnaire will become a part of the official contract file.

Your help is greatly appreciated and your prompt response will be one of the keys to the successful and timely completion of this Source Selection.

1 Atch

Kathy M. Tullock

Past Performance Questionnaire

Contracting Officer

PAST PERFORMANCE QUESTIONNAIRE

When filled in this document is source selection sensitive information iaw FAR 3.104

SECTION 1. CONTRACT IDENTIFICATION

A. Contractor: ________________________________________________________________________________

B. Cage Code of contractor contract was awarded to: _________________________________

C. Contract number: _______________________________________

D. Contract type: ______________________________

E. Was this a competitive contract? Yes _____ No _____

F. Period of performance: _________________________________________________________

G. Initial contract cost: $____________________________

H. Current/final contract cost: $_______________________________

I. Reasons for differences between initial contract cost and final contract costs:

J. Description of service provided:

SECTION 2. CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name:

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract, i.e., local, nationwide, worldwide, other Commands:

SECTION 3. EVALUATOR IDENTIFICATION

A. Evaluator's name: _______________________________________________________

B. Evaluator's title: _______________________________________________________

C. Evaluator's phone/fax number: _______________________________________________________

D. Number of years evaluator worked on subject contract: ___________________________________________

SECTION 4: EVALUATION

1. Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

CODE

PERFORMANCE LEVEL

B BLUE/EXCEPTIONAL - During the contract period, contractor performance meets or met contractual requirements and exceeds or exceeded many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with a few minor problems for which corrective actions taken by the contractor was highly effective.

P PURPLE/VERY GOOD - During the contract period, contractor performance meets or met contractual requirements and exceeds or exceeded some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

G GREEN/SATISFACTORY – During the contract period, contractor performance is meeting (or met) all contractual requirements. For any problems encountered, contractor took effective corrective action.

Y YELLOW/MARGINAL – During the contract period, contractor performance does not or did not meet some contractual requirements. The contractor’s proposed corrective actions appear only marginally effective or were not fully implemented.

R RED/UNSATISFACTORY – During the contract period, contractor performance does not or did not meet most contractual requirements and recovery is not likely in a timely manner. Corrective actions were either ineffective or non-existent.

N NOT APPLICABLE - Unable to provide a rating. Contract did not include performance for this aspect. Do not know.

Technical Performance

T1 Quality of delivering end-to-end telecommunications engineering, installation and operations services worldwide.

T2 Quality of the use of ITIL, eTOM, or similar processes on Government contracts for delivery of installation services.

T3 Quality of Experience in collaborating with other firms to provide integrated solutions.

T4 Quality of experience in Design, Service Transition and Service Operations

T5 Quality of delivering performance based services using IDIQ fixed prices and cost reimbursable contract types.

Program Management P1. Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

P2. Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

P3. Timeliness/effectiveness of contract problem resolution without extensive customer guidance

P4. Understand/complied with customer objectives and technical requirements

P5. Successfully responded to emergency and/or surge situations

P6. Quality/effectiveness of sub-contracted efforts

P7. Effectiveness of material management (including Government Furnished Property or Material)

P8. Ability to manage multiple projects simultaneously

P9. Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

P10. Contractor implemented responsive/flexible processes to improve quality and timeliness of support.

Employee Retention/Attraction

E1. Ability to hire/apply a qualified workforce to this effort.

E2. Ability to retain a qualified workforce on this effort.

E3. Effectiveness of employee compensation towards quality of work.

Cost Performance

C1 Accuracy in forecasting contract costs

C2 Ability to meet forecasted costs and perform within contract costs

C3 Ability to alert Government of unforeseen costs before they occur

C4 Sufficiency and timeliness of cost reporting

2. Please discuss each response for which you indicated B/E (Blue/Exceptional), P/VG (Purple/Very Good), Y/M (Yellow/Marginal) or R/U (Red/Unsatisfactory) in response to the questions above (use additional sheets, if necessary).

3. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations?

Yes___ Default___ Convenience___ Pending Terminations___

No ___

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc).

SECTION 5: NARRATIVE SUMMARY

1. What were the contractor’s most positive aspects in the performance of the contract?

2. What were the contractor’s most negative aspect in the performance of the contract?

3. Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

4. Please provide any additional comments concerning this contractor’s performance, as desired.

Evaluator’s Signature

Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Email to: DISNGSM@disa.mil

Mailing Address:

DITCO–Scott

PL8311

Attn: Ms. Crista Decker 2300 East Drive

Scott Air Force Base, IL 62225

Or FAX to: (618)229-9177 (Call Ms. Decker at 618-229-9491 before faxing)

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