9 - NS6_DISN Maintenance Support_v2 Read-Only .pdf
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- Attached to
- Cancel Presolicitation HC1028-10-R-2001
- Solicitation number
- HC1028-10-R-2001
- Issued by
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Defense Information Systems Agency
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Briefing 9 DISN Maintenance
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A Combat Support Agency
Defense Information Systems Agency
DISN Maintenance SupportDISN Maintenance Support
(DGS Large Task Order 28)(DGS Large Task Order 28)
Mr. David White
Chief, Service Delivery Division
DISN Maintenance SupportDISN Maintenance Support (Task Order 28)(Task Order 28)
• Performance Based Contract
– Twelve month Period of Performance (03 Jan - 02 Jan)
– Based on established restoral time standards
– Hybrid contract type which is primary FFP
• Provides life cycle maintenance of DISN service equipment installed in the network
• Maintenance offerings:
– Vendor Maintenance Agreements
– Blanket Purchase Orders
– Field Engineer Support
– Spare Parts
– Maintenance Holding Facilities
DISN Maintenance SupportDISN Maintenance Support (Task Order 28)(Task Order 28)
– Vendor Maintenance Agreements (VMA)
• Repair of inoperable equipment
• Software support and upgrades
• 24/7 technical support (Phone & Web)
• Next business day advance replacement of parts
– Blanket Purchase Orders (BPO)
• Used when VMA option is not offered
• Repair of inoperable equipment through RMA process
• Purchase of replacement parts
– Field Engineer Support
• Perform actual maintenance support
• Field Engineers are located in each theater
DISN Maintenance SupportDISN Maintenance Support (Task Order 28)(Task Order 28)
– Spare Parts
• Based on equipment density listing
• Contract restoral times mandates a certain amount of spares
• Stored in Maintenance Holding Facilities
– Maintenance Holding Facilities
• Spares are strategically distributed among facilities
– CONUS
» Atlanta, GA
» Chicago, IL
» Dallas, TX
» Los Angeles, CA
» Washington DC
– OCONUS
» Stuttgart, GE
» Hawaii
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