Form_5_Reference_Questionnaire.pdf

This is a Reference Questionnaire form developed by Collier County's Procurement Services Division for evaluating the qualifications and past performance of vendors and key personnel bidding on the Uninterrupted Power Systems (UPS) Maintenance, Repairs, Replacement & Installation contract (Solicitation No. 26-8619). The form requires one completed questionnaire per required reference and must be submitted with bid or proposal materials. Bidders must identify references who have previously utilized their services, and those references must evaluate the vendor across ten performance criteria on a scale of 1 to 10, with 10 representing very satisfied and 1 representing very unsatisfied. The evaluation areas include ability to manage project costs and schedule, quality of work, consultative advice, professionalism, project administration, communication, risk management, contract compliance, and overall customer satisfaction. References must also provide basic project information including description, completion date, budget, and duration. Bids for the UPS maintenance contract are due December 22, 2025, at 3:00 p.m. through the County's online bidding system, with the contract structured as an initial three-year term plus an optional two-year renewal.

The County anticipates spending approximately $150,000 annually on UPS maintenance services, with pricing structured using unit rates for preventative maintenance and hourly rates for corrective maintenance, subject to strict markup limitations of 15 percent for materials and subcontractors and 10 percent for rental equipment. The County intends to award the contract to Primary, Secondary, and Tertiary vendors to ensure service continuity and meet the technical requirements of managing UPS systems ranging from 0-20 KVA to systems exceeding 81 KVA. All vendors must be enrolled in E-Verify, comply with immigration laws, and provide mandatory background checks valid for five years for all service personnel. Contractors must carry comprehensive insurance including general liability and workers' compensation, maintain OSHA compliance, and warranty all replacement parts for one year or the manufacturer's maximum warranty period. The solicitation encourages local vendor participation, with a Local Vendor Preference Certification available for businesses with a physical address in Collier or Lee County, and critical service response times are required, including two-hour acknowledgment and four-hour on-site response for urgent requests.