Attachment 6-5.docm

ATTACHMENT 6-5 PAST PERFORMANCE QUESTIONNAIRE

FOR OFFICIAL USE ONLY

SOURCE SELECTION INFORMATION – SEE FAR 3.104

PAST/PRESENT PERFORMANCE QUESTIONNAIRE

BASE RESTAURANT CONCESSIONAIRE CONTRACT

Please Fax or mail the completed questionnaire to:

7858 5th St

TINKER AFB OK 73145-9125

SECTION 1: CONTRACT IDENTIFICATION

A. Contractor:

B. Cage Code under which contract was performed:

C. Contract number / Program Title:

D. Contract type (ex: FFP, Cost, T&M):

E. Was this a competitive contract? Yes No

F. Period of Performance:

G. Performs duties as: prime contractor _________ sub-contractor________

H. Initial (at time of award) contract value: $ (Basic plus all options)

I. Current/final contract value: $ (Basic plus exercised options)

J. Reasons for differences between initial contract value and final contract value:

K. Description of services provided:

L. Are there Contractor Performance Assessment Reports (CPAR) or other Past Performance Reports available for this contract? Yes No

M. To help determine program relevancy, please indicate below the services the contractor has or is performing under this contract by placing an “X” in the appropriate block:

Transition/Phase-In

Food Service Management and Operations

Customer Satisfaction

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract, i.e. local, nationwide, worldwide, other commands:

SECTION 3: EVALUATOR IDENTIFICATION

A. Evaluator’s name:

B. Evaluator’s title:

C. Evaluator’s phone/fax number:

D. Number of years evaluator worked on subject contract:

SECTION 4: EVALUATION

Please indicate your satisfaction with the contractor’s performance by marking the performance scale indicated in the appropriate block. The scale is defined as follows:

CODE PERFORMANCE LEVEL

E EXCEPTIONAL – The contractor’s performance meets contractual requirements and exceeds many (requirements) to the Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

V VERY GOOD – The contractor’s performance meets contractual requirements and exceeds some (requirements) to the Government’s benefit. The contractual performance was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S SATISFACTORY – The contractor’s performance meets contractual requirements. The contractual performance contained some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M MARGINAL – Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

U UNSATISFACTORY – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N NOT APPLICABLE – Unable to provide a rating.

NOTE:

Please discuss each and every response for which you indicated Exceptional (E), Very Good (V), Satisfactory (S), Marginal (M), and Unsatisfactory (U) in response to the questions below (use additional sheets, if necessary).

A. Program Management/Business Relations

A1. Provides a program management structure and a single point of contact with responsibility for all contract requirements.

A2. Hires, trains, and applies a qualified workforce to this effort.

A3. Does management appropriately react to fluctuations of food production requirements?

A4. Acquires appropriate security clearances for personnel, as required.

A5. Maintains a Quality Control Program compliant with ISO 9001-2000.

A5.1. Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements.

A6. Provides a Safety Program compliant with OSHA and contract requirements.

A7. Monitors and controls the performance of subcontractors.

A8. Provides complete and timely submission of reports and documentation.

A9. Contractor is reasonable and cooperative in dealing with customer other contractors supporting training.

A10. Effective teaming/working relationship with not only subcontractors, but also with any other associate or successor contractors.

A11. Effectively manages Government Furnished Property or Material.

A12. Complies with labor laws/standards.

A13. Provides accurate and complete reports and documentation in a timely manner.

A14. Management appropriately reacts to fluctuations of food production requirements.

Remarks:

B. Customer Satisfaction

B1. Overall commitment to customer satisfaction.

B2. Flexibility and efforts made to accommodate the customer within the terms of the contract.

B3. Responds to customer questions concerning technical/service/administrative issues.

B4. Demonstrates professionalism and courtesy in dealing with customers.

B5. Timeliness/effectiveness of contract problem resolution without extensive customer guidance.

B6. Consistently on time with Food Service schedule.

B7. Maintains overall good quality of Food Service.

B8. Addressed customer feedback resolution in a timely manner.

B9. Provides a diversity of food products.

B10. Provides consistent quality service.

C. Cost Performance

C1. Alerts Government of unforeseen costs before they occur.

C2. Submits timely, accurate, and complete invoices.

C3. Provides payment of vending percentage in a timely manner.

D. Technical Performance/Quality of Service

D1. Complies with technical requirements and customer objectives.

D2. Adheres to contract performance schedule.

D3. Responds to emergency and/or surge situations.

D4. Demonstrates safety awareness and performance.

D5. Demonstrates adequate logistics support.

D6. Provides adequate mobile food carts.

D7. Provides and maintains adequate vending products.

D8. Provides for and adequately maintains Convenience Stores.

D9. Provides timely repair of equipment.

D10. Provides adequate maintenance of equipment.

D11. Provides routine preventive maintenance of equipment.

D12. Adheres to the USDA Food Code.

D13. Prices consistent with Industry Standards.

D14. Complies with Industry and Installation Safety standards.

E. Transition/Phase-In

E1. Ability to satisfactorily perform all contract requirements at time of contract start.

E2. Ability to perform a non-disruptive transition of operations.

E3. Accomplishment of timely milestones of transition/phase-in plan.

F. Overall Rating

F1. How would you rate the contractor’s overall performance for this contract?

Government Contracts Only: Has/was this contract partially or completely terminated for default of convenience or are there any pending terminations?

Yes Default Convenience Pending Termination

No

If yes, please explain (e.g., inability to meet cost, performance, delivery schedules, etc)

SECTION 5: NARRATIVE SUMMARY

What were the contractor’s strong points in the performance of the contract?

What were the contractor’s shortcomings in the performance of the contract?

Would you have any reservations about awarding to this contractor in the future or having them perform one of your critical and demanding programs?

Was the contractor ever issued a cure or show cause notice under the referenced contract, or was he ever in breach of contract? If yes, explain.

Please provide any additional comments concerning this contractor’s performance, as desired.

Do you know of any other similar contracts performed by this contractor? If yes, can you identify contract/program, and provide a point of contact?

Evaluator’s Signature Date

THANK YOU FOR YOUR PROMPT RESPONSE AND ASSISTANCE!