DRAFT_CAF_CAS_Appendix_G_-_Quality_Management_System_-_2_Apr_2018.pdf

THE COMBAT AIR FORCES (CAF)

CONTRACTED AIR SUPPORT (CAS) SERVICES

FA4890-17-R-0007

APPENDIX G - QUALITY MANAGEMENT SYSTEM REQUIREMENTS

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1. Registration

a. Compliant to the most current version of either ISO 9001:2015, AS9100, or AS9110

Quality Management System standard.

b. The contractor shall develop, document, implement, maintain and continuously improve a comprehensive higher-level Quality Management System (QMS) that assures compliance with selected standard and all requirements of this PWS, (see Part

I, Section E, Contract Clauses 52.246-2, 52.256-3, 52.246-4, 52.246-5, 52.246-11).

c. Where any requirement(s) of the standard cannot be applied, the requirement(s) can be considered for exclusion. Such exclusions cannot affect the organization’s ability, or responsibility, to provide product that meets customer and applicable regulatory requirements. Provide complete justification for any exclusion to the standard.

2. Quality Management System

a. The QMS shall document the organizations quality management structure, personnel authority and responsibility, identify personnel designated to perform QC functions, number of QC personnel (to include dedicated and additional duty personnel), and skill set for each QC representative.

b. The QMS shall incorporate a comprehensive risk management plan to include a risk matrix/table that identifies all high and moderate risks and how each will be monitored, measured and controlled. The plan shall be updated annually as a minimum.

c. The QMS shall describe the processes and procedures used to:

1. Enforce strict use of techical data. Strict use of tech data means ensuring all applicable technical orders/maintenance manuals are complete, current with applicable changes, available in the immediate work area, and open to applicable task/step/paragraph.

2. Ensure forms used to document any maintenance related action for aircraft or equipment are documented according to Ground Operating Procedures, specific equipment technical order requirements and applicable command directives and supplements.

3. Establish and maintain proficiency of personnel and specific procedures with complying with clause 7.2.Competence when initially determining qualifications for newly hired personnel.

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4. Establish and maintain the training program and specific procedures for evaluating the effectiveness of training.

5. Establish and describe an inspection system that prioritizes surveillance activities based on Risk and covers every contract requirement on a recurring basis.

6. The contractor shall provide a monthly QMS summary report to AMIC PM and

DRQ showing contractor status in meeting both internal and external metrics.

This report is due NLT the 7th business day following the last calendar day of previous month. The report shall include:

a. Detailed status of any open internal and external non-conformances (ie

KTR CARs, COR CARs, base agency inspection write-ups, etc).

b. Internal inspection and audit results. Includes detailed report/documentation of non-conformances and customer feedback/surveys. Include execution of the plan and rational for any deviations.

c. Analysis of data collected to provide information related to customer satisfaction, requirements conformity and trends.

d. Services summary results to include compliance with special interst items

e. Any new program risks.

7. Describe which existing operating instructions or standard operating procedures from current efforts will readily adapt to this contracted effort, plus the specific procedures and frequency for validating the continued accuracy and effectiveness of Flight Operating Procedures/Ground Operating Procedures and achieving the desired effect.

3. Quality Management Representative Contractor’s Quality Management Representative shall be a Certified Quality Auditor or

Lead Auditor in the selected standard within 3 months after performance start. Certified

Quality Auditor shall maintain the certification through the life of the contract.

4. Requirements

a. Draft Quality Manual is due to the Government 60 days after the start of the transition period of the Task Order. A desktop review will be accomplished by the Government.

b. The contractor’s comprehensive QMS shall be in place and performing NLT 30 days after performance start date (to include Operating Instructions, Site Operating

Procedures, Work Instructions, etc. required to meet contract requirements).

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c. The contractor shall notify DRQ of any changes to the QMS within two business days of implementation and provide the changed document(s) with references to the changes.

d. The contractor shall maintain and make available to the Government their measurement, analysis and improvement processes and supporting documentation.

e. The contractor shall be responsible for the quality of all products and/or services regardless of a validated QMS.