DRAFT_CAF_ADAIR_Appendix_G_-_Quality_Management_System_25_Jul_17.pdf

APPENDIX G

QUALITY MANAGEMENT SYSTEM REQUIREMENTS

G-1

1. Quality Standard

a. The contractor shall develop, document, implement, maintain and continuously improve a comprehensive higher-level Quality Management System (QMS) that assures compliance with all ISO 9001:2015 with particular emphasis on Flight and

Ground Operating Procedures, plus all requirements of this PWS, (see Part I, Section

E, Contract Clauses 52.246-2, 52.256-3, 52.246-4, 52.246-5, 52.246-11).

b. Where any requirement(s) of the ISO 9001:2015 standard cannot be applied, the requirement(s) can be considered for exclusion. Such exclusions cannot affect the organization’s ability, or responsibility, to provide product that meets customer and applicable regulatory requirements. Provide complete justification for any exclusion to the standard.

2. Quality Management System

a. The QMS shall document the organizations quality management structure, personnel authority and responsibility, identify personnel designated to perform QA/QC functions, number of dedicated quality personnel (includes Stan Eval), and skill set for each QA/QC representative.

b. The QMS shall incorporate a comprehensive risk management plan to include a risk matrix/table that identifies all high and moderate risks and how each will be monitored, measured and controlled. The plan shall be updated annually as a minimum.

c. The QMS shall describe the processes and procedures used to:

1. Enforce strict adherence to FOPs/GOPS.

2. Ensure FOPs/GOPs are accurate, complete, and effective throughout the life of the contract.

3. Enforce strict use of techical data. Strict use of tech data means ensuring all applicable technical orders/maintenance manuals are complete, current with applicable changes, available in the immediate work area, and open to applicable task/step/paragraph.

4. Ensure forms used to document any maintenance related action for aircraft or equipment are documented according to GOPs, specific equipment technical manuals and applicable command directives and supplements.

5. Establish and maintain proficiency of personnel and specific procedures with complying with clause 7.2.Competence when initially determining qualifications

G-2 for newly hired personnel. How the contractor complies with this clause shall be evaluated as part of the Initial Contract Performance Review (see QASP).

6. Establish and maintain the training program and specific procedures for evaluating personnel qualifications and the effectiveness of training.

7. Establish and describe an inspection system that prioritizes surveillance activities based on Risk while covering every contract requirement on a recurring basis.

8. The contractor shall provide a monthly QMS summary report to AMIC PM and

DRQ showing contractor status in meeting both internal and external metrics.

This report is due NLT the 7th business day following the last calendar day of previous month. The report shall include:

a. Copy of the Monthly Schedule, plus all internal inspections and audit results broken out by Function or PWS section, however the QMS assigns inspections/audits (not a summary report). Include rational for any deviations from planned Monthly Schedule.

b. Detailed corrective actions taken for each open non-conformance identified by either Government or Internal QC.

c. Follow-up actions to ensure corrective actions previously taken were effective.

d. Analysis of data collected to provide information related to customer satisfaction, requirements conformity and trends.

e. Services summary results to include compliance with special interest items

f. Any new program risks.

3. Quality Management Representative Contractor’s Quality Management Representative shall be a Certified Quality Auditor or

ISO 9001 or AS 9100 Lead Auditor trained 3 months after contract start. The QMR shall maintain the certification through the life of the contract.

4. Requirements

a. Draft Quality Manual is due to the Government 30 days after the start of the transition period. The final Quality Manual is due to the Government on the last day of the transition period. A desktop review will be accomplished by the Government for compliance with the ISO 9001 standard.

b. The contractor’s comprehensive QMS shall be in place and performing at Task Order performance start date and includes Internal Inspection/Evaluation/Audit schedule, Operating Instructions, Site Operating Procedures, Work Instructions, etc. required to meet contract requirements.

c. The contractor shall notify AMIC PM and QM of any changes to the QMS within two business days of implementation and provide the changed document(s) with references

G-3 to the changes. The exception is FOPs/GOPs – they must be approved by the

GFR/GGR PRIOR to implementation.

d. The contractor shall maintain and make available to the Government their measurement, analysis and improvement processes and supporting documentation.

e. The contractor shall be responsible for the quality of all products and/or services regardless of a validated QMS.