Attach 5- PP Questionnaire BTS.doc

DEPARTMENT OF THE AIR FORCE

HEADQUARTERS 49TH WING (ACC)

HOLLOMAN AIR FORCE BASE, NEW MEXICO

4 May 11

Solicitation No.: FA4801-11-R-0001

Project Title: Base Telecommunications System

MEMORANDUM FOR CONTRACTING OFFICERS/PROJECT OWNERS

FROM:

49th CONTRACTING SQUADRON/LGCA

490 First Street, Ste 2160

Holloman AFB, NM 88330-8277

SUBJECT: Past Performance Questionnaire

1. One of the integral considerations in proposal evaluations is the verification of the offeror’s past and present performance on contracts, which reflect the offeror’s ability to perform. We depend on information received from agencies such as yours that have had first-hand experience with the offeror, and for the evaluation of their performance. Therefore, we request the attached questionnaire be completed concerning the offeror’s past and present performance.

2. The Government’s areas of interest in the offeror are summarized in the enclosed questionnaire. Because of your association with the offeror, you are urged to submit comments on Base Telecommunication System services or similar programs for which your activity has contracts or administers contracts with the offeror. Any additional information you think would benefit the Government in our evaluation of the offeror’s proposal would be appreciated. Please note we may contact the offeror on problems or areas of concerns identified to see what corrective actions have been taken or will be taken. Even though the offeror was required to provide points of contact for each reference provided to the Government, the individual’s name completing this questionnaire will not be disclosed to the offeror.

3. Due to time constraints, it is imperative that the questionnaire be completed and returned not later than 3 Jun 11 to the 49th CONTRACTING SQUADRON/LGCA, ATTENTION: ELIZABETH A. BARNES, Solicitation # FA4801-11-R-0001, Base Telecommunications System Services, 490 First Street, Ste 2160, Holloman AFB, NM 88330-8277. The completed document should be marked Source Selection Sensitive/For Official Use Only. We would appreciate the questionnaire be returned to us by email or FAX (575) 572-7333 and then please mail us your hard copy.

4. If additional information is required, do not hesitate to contact Elizabeth A. Barnes (575) 572-5299, email: elizabeth.barnes@holloman.af.mil or the undersigned at (575) 572-5293, email:sally.roberts@holloman.af.mil.

//SIGNED//

SALLY D. ROBERTS, Civ, DAF

Contracting Officer

ATTACHMENT 5 - PAST PERFORMANCE QUESTIONNAIRE

When filled in this document is source selection sensitive information iaw FAR 3.104

SECTION 1: CONTRACTOR INFORMATION

A. Contractor: ______________________________________________________________________________

B. Cage code of contractor contract was awarded to (if applicable): ____________________________________ C. Point of Contact:__________________________________________________________________________

D. Phone Number (with area code)______________________________________________________________

E. Description of service provided:_______________________________________________________________ F. Contract number: _______________________________________ G. Contract type: ________________________________ H. Was this a competitive contract? Yes _____ No _____

I. Period of performance: ______________________________________________

J. Initial contract cost: $____________________________

K. Current/final contract cost: $_______________________________

L. Reasons for differences between initial contract cost and final contract costs: ___________________________

M. Contractor being evaluated performed as the: ______Prime Contractor ______Subcontractor

SECTION 2. RESPONDENT/EVALUATOR INFORMATION

A. Respondent/Evaluator's name: _________________________________________________________________ B. Respondent/Evaluator's title:__________________________________________________________________

C. Respondent/Evaluator’s Address:_______________________________________________________________

D. Respondent/Evaluator's phone/fax number:_______________________________________________________

E. Number of years evaluator worked on subject contract: _____________________

Evaluator’s Signature

Date:________________ SECTION 3. CUSTOMER/AGENCY IDENTIFICATION (State, Local, Federal Agency Affiliation, etc.)

A. Customer or agency name: ___________________________________________________________________ B. Customer or agency description (if applicable): _________________________________________________________________________________________ C. Geographic description of services under this contract, i.e., local, nationwide, worldwide, other Commands:

SECTION 4: EVALUATION

1. Please chose the appropriate letter (listed in the alphabetic coding scale below) to indicate your satisfaction/ dissatisfaction with the contractor’s performance. Place an “X” to the right of each statement in the appropriate block which signifies the alphabetic letter which corresponds to your rating of the contractor’s level of performance in relation to each statement. The scale is defined as follows:

CODE

PERFORMANCE LEVEL

E/B EXCEPTIONAL/BLUE - The contractor’s performance meets contractual requirements and exceeds many (requirements) to the Government’s benefit. The contractual performance of the element or subelement being assessed was accomplished with no more than a few minor problems for which corrective actions taken by the contractor were highly effective.

V/P VERY GOOD/PURPLE- The contractor’s performance meets contractual requirements and exceeds some (requirements) to the Government’s benefit. The contractual performance of the element or subelement being assessed was accomplished with no more than some minor problems for which corrective actions taken by the contractor were effective.

S/G SATISFACTORY/GREEN – The contractor’s performance meets contractual requirements. The contractual performance of the element or subelement being assessed contained some minor problems for which corrective actions taken by the contractor were satisfactory.

M/Y MARGINAL/YELLOW – Performance does not meet some contractual requirements. The contractual performance of the element or subelement being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

U/R UNSATISFACTORY RED – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or subelement being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N NOT APPLICABLE – Performance was not observed or not applicable to the current effort being reported against (Unable to provide a score).

T1. Quality of work effort to provide sound, reliable BTS operations & maintenance

T2. Quality of technical BTS system testing and certification efforts

T3. Quality/integrity of technical data/report preparation efforts

T4. Adequacy/effectiveness of contract work efforts and adherence to regulations, governing guidance and requirements of performance work statement

T5. Ability to implement current standard practices for computer hardware design, operation, maintenance, upgrades and configuration control

T6. Adequacy/effectiveness of environmental safety procedures

T7. Ability to implement current standard practices for the Global Positioning System and Cyberspace Visualization Component (GPS/CVC) of the base infrastructure

Comments for T1-T7 (Please provide comments for each response for which you indicated any rating above or below an “S” rating. Indicate the section number (i.e., T1, T2, etc.) next to your comment.). Use additional sheets, if necessary.

N

P1. Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

P2. Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

P3. Timeliness/effectiveness of contract problem resolution without extensive customer guidance

P4. Understood/complied (with) customer objectives and technical requirements

P5. Successfully responded to emergency outage situations

P6. Quality/effectiveness of subcontracted efforts

P7. Effectiveness of material management (including Government Furnished Property or Material)

P8. Effectiveness in acquisition management of supplies and materials

P9. Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

P10. Contractor implemented responsive/flexible processes to improve quality and timeliness of support

Comments for P1-P10 (Please provide comments for each response for which you indicated any rating above or below an “S” rating. Indicate the section number (i.e., P1, P2, etc.) next to your comment.). Use additional sheets, if necessary.

O1. Provided experienced managers and supervisors with the technical and administrative abilities needed to meet contract requirements

O2. Delegated authority to project managers and supervisors commensurate with contract requirements

O3. Contractor provided complete and technically sound technical solutions for task orders

Comments for O1-O3 (Please provide comments for each response for which you indicated any rating above or below an “S” rating. Indicate the section number (i.e., O1, O2, etc.) next to your comment.). Use additional sheets, if necessary.

T/P1. Contractor ability to smoothly transition resources and personnel

T/P2. Contractor effectiveness in maintaining continuity of mission support while transitioning/phasing in resources and personnel to support other efforts

Comments for T/P1-T/P2 (Please provide comments for each response for which you indicated any rating above or below an “S” rating. Indicate the section number (i.e., T/P1 or T/P2) next to your comment.). Use additional sheets, if necessary.

S1. Contractor met established work order/project schedules to complete projects on time

S2. Contractor provided timely technical solutions/price proposals

S3. Contractor provided timely resolution to problems

Comments for S1-S3 (Please provide comments for each response for which you indicated any rating above or below an “S” rating. Indicate the section number (i.e., S1, S3, etc.) next to your comment.). Use additional sheets, if necessary.

R1. Contractor acted promptly to resolve problems, ensuring compliance with contract requirements and safety regulations

R2. Contractor was reasonable and cooperated to resolve problems, attended meetings as needed and maintained communication with the government to keep the work orders/task orders/projects on schedule

R3. Contractor identified problems as they occurred; suggested approaches to problems and displayed initiative to solve problems

Comments for R1-R3 (Please provide comments for each and every response for which you indicated any rating above or below an “S” rating. Indicate the section number (i.e., R1, R2, etc.) next to your comment.). Use additional sheets, if necessary.

E1. Demonstrated ability to hire and replace, if necessary, qualified personnel during the contract period

E2. Ability to retain a qualified workforce on this effort

E3. Effectiveness of employee compensation towards quality of work

Comments for E1-E3 (Please provide comments for each response for which you indicated any rating above or below an “S” rating. Indicate the section number (i.e., E1, E2, etc.) next to your comment.). Use additional sheets, if necessary.

Q1. Home office participated in solving significant local problems.

Q2. Adequacy/effectiveness of quality control program and adherence to contract requirements

Q3. Followed approved quality control plan

Q4. Provided effective quality control and/or inspection procedures to meet contract requirements

Q5. Corrected deficiencies in timely manner and pursuant to their quality control procedures.

Q6. Provided timely resolution of contract discrepancies

Q7. Provided effective oversight of subcontracted efforts

Comments for Q1-Q7 (Please provide comments for each and every response for which you indicated any rating above or below an “S” rating. Indicate the section number (i.e., Q1, Q2, etc.) next to your comment.). Use additional sheets, if necessary.

PC1. Accuracy in pricing task orders/work orders and providing reasonable and supportable price proposals.

PC2. Ability to meet forecasted task order pricing and perform within contract pricing

PC3. Ability to alert Government of unforeseen price fluctuations before they occur

PC4. Sufficiency and timeliness in preparation of price proposals

PC5. Contractor validated subcontractor pricing prior to submission to the Government

Comments for PC1-PC5 (Please provide comments for each and every response for which you indicated any rating above or below an “S” rating. Indicate the section number (i.e., PC1, PC2, etc.) next to your comment.). Use additional sheets, if necessary.

3. Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain the outcome (continue in additional comments if needed).

4. Has/Was this contract been partially or completely terminated for default or convenience or are there any pending terminations?

Yes ______ No _______

Default___ Convenience___ Pending Terminations___ If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc).____________________

5. Would you award another contract to this contractor?

Yes______ No ______ If not, please explain in additional comments.

6. Did you rate contractor in Contractor Performance Assessment Reporting System (CPARS)? Yes ___ No ___

SECTION 5: NARRATIVE SUMMARY

1. What were the contractor’s most positive aspects in the performance of the contract?

2. What were the contractor’s most negative aspect in the performance of the contract? ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3. Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

4. Please provide any additional comments concerning this contractor’s performance.________________________

SECTION 6: SYSTEMS INFORMATION

1. Did the service provided include any of the following systems? If so which ones?

AVAYA 8710 CM4

CALLWARE (Callegra) – VOICE MAIL SYSTEM

NORTHERN TELECOM MERIDIAN-1 OPTION 11C

TELEPHONE MANAGEMENT SYSTEM

PRIMARY AND SECONDARY CRASH NET SYSTEMS – FORUM

MERIDIAN KEY SYSTEMS

COMDIAL KEY SYSTEMS

NORTEL CS1000E w/associated equipment

2. What, if any, kinds of problems were experienced with any of these systems?

3. What other systems were utilized in the performance of your contract?

Please return this completed questionnaire to(Mark For Official Use Only FOUO-Source Sensitive Material):

Mailing Address: 49TH CONTRACTING SQUADRON/LGCA

490 First Street, Ste 2160 Holloman AFB, NM 88330-8277 FAX: 49 CONS/LGCA, ATTENTION: ELIZABETH BARNES, Comm: 575-572-7333, DSN: 572-5299 Email address (needs encryption for FOUO): elizabeth.barnes@holloman.af.mil or sally.roberts@holloman.af.mil.

Attachment 5 Global Power for America Cover letter

Attachment 5

_1357217205