Attachment 8 - Questions and Answers.pdf

FA441826R0011

Joint Base Custodial Services

Questions and Answers

Q1. What was the previous awarded contract amount for this project?

A1. Contractor: L5/MBM JV Total Contract Value: $7,322,415.60

PoP: 1 October 2021- 30 September 2026

Q2. What is the maximum procurement or budget allocated for this opportunity?

A2. In accordance with the Revolutionary Federal Acquisition Regulation Overhaul (RFO) guidelines for maintaining procurement integrity and ensuring fair and open competition, the Government cannot disclose the Independent Government Cost Estimate (IGCE) or the specific budget allocated for this service requirement.

Q3. Given the significant reduction in government staffing—and the fact that many former contracting officers, contracting specialists, and building managers are no longer in their roles— will the Government accept CPARS evaluations and/or previously submitted Past Performance Questionnaires in lieu of new, solicitation-specific questionnaires?

The CPARS system was established, in part, to streamline the evaluation process and reduce the burden on both contractors and Government personnel. In light of current staffing constraints, we respectfully request that CPARS evaluations be accepted as valid past performance documentation. This would help ensure that otherwise qualified contractors are not deemed non-responsive due to circumstances beyond their control.

A3. The Government will independently access Contractor Performance Assessment Reporting System (CPARS) data as part of the past performance evaluation process.

The solicitation requirement regarding Past Performance Questionnaires (PPQ) in the Performance Work Statement (PWS) remains active. Offerors must still exert their best effort to ensure that at least two PPQs (Attachment 4) are completed by their references and submitted directly to the Government no later than the date established in the RFP for receipt of proposals.

However, if an offeror exerts their best effort but is unable to secure completed PPQs due to unresponsive references, the lack of received PPQs will not be held against the offeror. In such instances, the Government will evaluate past performance using other available information, including CPARS evaluations.

Please remember that the responsibility to send out and track the completion of the PPQs rests solely with the offeror, and any questionnaires submitted directly from the offeror to the Government will not be accepted.

Q4. Referencing 4.1.2.1 Base Wide Facilities, Hours of Operation or Restrictions, Can the government please clarify what the difference is between buildings designated with DKFX and

DKGV?

A4. "DKFX" refers to the Joint Base Charleston - Air Base (JB CHS-AB) , and "DKGV" refers to the Joint Base Charleston - Naval Weapons Station (JB CHS-NWS).

Q5. Referencing Appendix A - Air Force Custodial Standards, the areas of the flight line that the contractors were able to see on the site walk did not appear to be up to the AF Custodial Standards (AFCOLS). Will the flight line buildings be brought up to standard prior to the start of the contract or should the contractors consider "get well" effort at the onset?

A5. All the facilities included in Appendix B are either being cleaned by the incumbent contractor or by the facility occupants. Some facilities may be considered out of standard and for those facilities, the contractors should consider a “get well” effort at the onset.

Q6. Reference 4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes/Restricted Area Access, For the purposes of planning transition actions, can the government clarify if the current access of the incumbent employees will transfer or if the process to gain access will need to start over?

A6. The Government is not at liberty to release contractor personnel clearance approval information.

Q7. Reference 4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes/Restricted Area Access, How many different access badges are required? Is there a different badge for the two different sites? Will one badge per vehicle satisfy both sides of the base?

A7. The PWS requires base identification passes for individual employees, not per vehicle. The JB CHS Base Access request form 111 will be required for all employees and the issued badge will allow access to both the Air Base and Naval Weapons Station. A specific badge, the JB CHS AF Form 1199 (with open area #3), is required for unescorted entry to the Industrial Maintenance Complex (IMC) on the Airfield. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.4.2 for CDC and YC requirements. Escorts will be provided into building DKGV_2400. The AFSBn and NMC sites require a roster of contractor employees be submitted by the COR with no additional clearance requirement.

Q8. Are the employees permitted to use personal vehicles to move from building to building, excluding flight line and Restricted areas?

A8. Yes. All vehicles utilized in relation to the performance of this contract must strictly adhere to the requirements set forth in Section 1.5.1 and Section 7 of Attachment 1 – Rev 1 Performance Work Statement 18 May 2026.

Q9. During the site visit several bus stops were observed. Is there a shuttle that moves throughout the bases and does the contracting staff have access?

A9. There is no shuttle service at JB CHS.

Q10. Reference 1.5 Contractor Provided Equipment and Supplies, Are there any restrictions on equipment? Is robotic floor equipment acceptable? Is high pressure water acceptable for bathroom cleaning?

A10. The PWS does not specifically prohibit robotic floor equipment or high-pressure water.

Any robotic equipment must be submitted to the COR for approval prior to use to ensure that cyber security policies are followed. High-pressure water may be used but it is the contractor’s responsibility to ensure no government or personal property damage or water leakage outside of bathrooms during performance.

Q11. Reference 1.5.2 Contractor Furnished Trash Liners and Restroom Supplies, Is the base open to bulk replacement of dispensers?

A11. In accordance with Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.5.2, the contractor shall maintain, repair, and replace soap dispensers as required. If the contractor proposes bulk replacement of all dispensers, they shall do so at no additional cost to the Government.

Q12. Reference 1.5.1 Contractor-Furnished Equipment/Vehicles, Are side by side vehicles or golf carts allowable?

A12. Yes. They must comply with Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Sections 1.5.1 and 7.

Q13. Reference 1.5 Contractor Provided Equipment and Supplies, During the site visit it was observed that there is limited space for storage. Near the designated storage building and admin office it would appear there is room for another conex box. If the contractor provides a conex in good repair would it be allowable on base for storage? If so is there a location on each side of the base this would be allowable?

A13. Yes, if space permits in the approved laydown areas. Any relocation requirement would be at no cost to the government.

Q14. There are two CBAs for the sites. Can the government clarify if one CBA is designated per base or if multiply apply to both sides of the installation?

A14. Attachment 5 DoL WD ITPEU contains the active Collective Bargaining Agreement (CBA) covering all non-supervisory custodial employees at the Naval Weapons Station. Attachment 6 DoL WD AFGE contains the active CBA covering all non-supervisory employees at Charleston Air Force Base.

Q15. Solicitation, Instructions to Offerors, para. C, The instructions state that, "Email size is limited to no more than 30MB per document or less than 10MB per email." If the Government cannot accept emails larger than 10MB, how will the Offerors be able to submit an email with a 30MB attachment? Does this mean that we can submit an email totaling 40MB? Please provide total file size the Government can accept via email.

A15. This has been removed from the solicitation, as delivery is often restricted by the individual limitations of the offeror’s own email service provider and intermediate mail servers. To ensure successful delivery, offerors should consult with their internal information technology departments regarding their specific outbound transmission limits. In the event that a proposal exceeds these limits or the standard government gateway thresholds, offerors are authorized and encouraged to submit their proposals via multiple emails. Please note, large attachments may delay receipt of emails.

Q16. Solicitation, Part III - Technical Proposal, Is there a page limit associated with this Volume or each of the Parts required?

A16. There is no minimum or maximum page limit associated with Part III - Technical Proposal, nor any of the required parts.

Q17. Solicitation, Part IV - Past Performance Information, para.(e), Will the Government please consider accepting an Offeror's most recent CPARS for the cited projects in lieu of PPQs to ease the administrative burden on our clients?

A17. Reference A3.

Q18. Our understanding is that Part IV requires us to provide details of at least three recent and relevant contracts along with the supporting documentation outlined under sections (a) through (d). However, section (e) states that the offeror is responsible for sending out and tracking the completion of the Past Performance Questionnaires (PPQs), which must be submitted directly to the Government by the referenced clients.

Could you please confirm whether our Part IV submission should only include the contract details and supporting documents listed under sections (a)–(d), while the clients separately submit the completed PPQs directly to the Government?

Additionally, if the PPQs are being submitted directly by the clients, please clarify what exactly should be included in our Part IV Past Performance file.

A18. Part IV submissions should only include the contract details and supporting documentation listed under Part IV, sections (a) through (d) of the solicitation. The completed Past Performance Questionnaires (PPQs) referenced in section (e) must be submitted directly to the Government by your clients. Offerors shall not include completed PPQs in their proposal files.

Q19. Given these constraints and the impact on potential bidders, would the Government consider removing the site visit attendance requirement for this solicitation?

A19. The Government will amend the solicitation to remove the mandatory site visit requirement. This decision is based on GAO precedent.

Q20. As noted during the site visit, there are two active Collective Bargaining Agreements applicable to this solicitation. The first is between AFGE Local 1869 and L5/MBM JV Inc. and the second is between OPEIU LOCAL 4873 and L5 Services, LLC. The CBAs are similar but do have distinct differences in some aspects. It is unclear as to what scope of work is covered under each of the separate CBAs. Can the government please provide clarification on how the work split applies to the covered bargaining units?

A20. The provided CBAs are representative of the positions required to fulfill the requirements of the PWS for the respective areas of JB CHS. It is the responsibility of the offeror to determine the appropriate application of these agreements based on their proposed staffing model and the geographic distribution of work described in the solicitation.

Q21. Can the government provide seniority lists for both collective bargaining units? These are crucial to calculation the productive work year and productivity rates.

A21. In accordance with RFO 22.1004-7 Seniority Lists are not required to be provided by the incumbent contractor until no later than 10 days prior to contract completion. Calculations for productive work year and productivity rate should be based on the individual offeror’s approach to performing PWS requirements.

Q22. APPENDIX C - Floor Plans, during the site visit there were several references made to referring to the floor plans to assist with understanding the facilities and the specific level of service requirement. However, the PWS states that floor plans will be provided after award.

Please clarify if the floor plans are available to offerors to estimate requirements.

A22. Floor plans will be provided upon award. Please refer to the PWS, Appendix A and Appendix B regarding facilities, square footage, services, and frequencies.

Q23. Please clarify whether the Government requires a Phase In period. If so, please specify the expected duration, required deliverables, and whether Phase In should be priced separately or included in the base year CLINs. The PWS and pricing model do not currently address these elements.

A23. The Government intends to make an award by 3 August 2026. The contractor shall use the period between the award date and 30 September to prepare for full performance commencing on 1 October 2026.

Q24. Is this a new contract? If not, who was the incumbent contractor, and what was the total value of their bid for the full 5-year term?

A24. Reference A1.

Q25. If this was a current contract, were you satisfied with their performance? If not, what were the major issues or concerns?

A25. The Government cannot disclose or discuss the performance history, satisfaction levels, or specific operational issues regarding the incumbent contractor.

Q26. What is the current number of Full Time (FT) and Part Time (PT) employees?

A26. Offerors are responsible for proposing staffing plans and labor mixes based on their independent analysis of the requirements, frequencies, and performance standards defined in the

PWS.

Q27. How many current employees work on day shift, night shift, and the late-night shift, respectively?

A27. Reference A26.

Q28. Can the government provide an organizational chart of all current FT and PT employees showing managers and allocation of employees by locations they service (i.e., Air Force vs Naval base installations)?

A28. Reference A26.

Q29. Does the incumbent contractor provide mileage reimbursement for employees?

A29. The Government is not privy to the internal business operations or private employment agreements of the incumbent contractor.

Offerors are responsible for developing their own compensation and benefit packages in accordance with the applicable Department of Labor (DoL) Wage Determinations, the provided CBAs, and all applicable federal and state labor laws.

Q30. Once contractor employees have installation access (via the process listed in Section 7 of the PWS, pg 32-33) can employees enter the base through any gate if traveling in a POV for shift work, or must they always enter through the designated contractor gate?

A30. If used as a company vehicle, POVs must utilize designated contractor gates. If traveling in a POV for shift work, they may travel through any gate. However, this is subject to change based on Security Forces requirements.

Q31. Please describe the procedure for how the contractor receives supplier goods to base (such as paper or cleaning material, etc).

a. Can the contractor submit a visitor request for a supplier to access base through the contractor gate in the supplier’s own vehicle?

b. Must the contractor meet the supplier at the contractor gate / visitor center and receive shipments there?

A31. Contractor must submit a visitor request to the COR at least 72 hours in advance. Once approved, the supplier may enter the base through the designated contractor gates.

Q32. Could the government please provide an Excel version of Attachment 2-Appendix B 14 April 2026?

A32. Yes.

Q33. PWS 1.5.1 – Contractor Vehicles: Will the Government allow Contractor personnel to utilize privately owned vehicles (POVs) in lieu of Contractor-owned vehicles (COVs), provided that company identification decals are affixed to both sides of the vehicle and the vehicle is maintained in a neat, clean, and professional appearance at all times while performing work on the installation?

A33. Reference A8.

Q34. Classroom Age Classification – 2 Years and Under: Will the Government please confirm and clarify the total count of classrooms designated for children aged two (2) years and under, as referenced in the Performance Work Statement, to ensure accurate staffing and workload calculations in the Offeror's proposal?

A34. Currently, classroom designations are as follows:

Air Base DKFX_227 facility has 14 classrooms < 2 years and 10 classrooms > 2 years

Weapons Staton DKGV_1693 has 11 classrooms < 2 years and 3 classrooms > 2 years

However, classroom designations are subject to change based on mission needs.

Q35. Contractor Storage Space – Facility Photos: Will the Government provide photographs and/or diagrams of all designated Contractor storage locations identified for the storage of custodial supplies and equipment across the Joint Base, to allow Offerors to accurately assess available storage capacity, access requirements, and any logistical considerations when developing their proposals?

A35. Currently the contractor is being provided 817 SF in building DKFX_377 on AB Site and 410 SF in building DKGV_280 WS site. Additionally, Facility Managers designate storage areas within their specific facilities for the storage of custodial supplies but space is subject to change.

Most facilities cannot accommodate the storage of custodial equipment, with the exception of some Level 3 and Level 4 facilities.

Q36. Reference: Solicitation, page 63, item 4(b), the statement “…will consider past performance information regarding predecessor companies, key personnel who have relevant experience…” and item 4(c)vii, which states “Brief summary of the requirement, AND a copy of the PWS associated with the work.”

Comment: It is possible that when using Key Personnel as a past performance reference, they may not have access to the PWS for the referenced contract.

Question: Would the Government please review and advise regarding the use of Key Personnel as a past performance reference when a copy of the PWS for their reference contract is not available?

A36. In instances where past performance is being submitted for Key Personnel and the official PWS is unavailable, the Government will accept a detailed narrative or scope of work summary in lieu of the actual PWS document.

However, to allow the Government to accurately evaluate the reference for relevance, this alternate narrative must comprehensively describe the previous effort. It must explicitly address the "Relevant" criteria outlined in Part IV(a) of the solicitation, including but not limited to:

Total-Square Feet, Geographically Separated Sites, Multiple Shifts, Periodic Floor Cleaning Services, Quality Control Plan (QCP), Number of Level of Services, Fitness Centers, Secure facilities requiring additional access requirements or escorts, Provide Restroom Supplies, Total Number of Facilities, Child Development and Youth Centers, Mission Essential Services, and Replacing Restroom Dispensers. Additionally, offerors should note that past performance regarding predecessor companies and key personnel who have relevant experience, or subcontractors that will perform major or critical aspects of the requirement will not be rated as highly as past performance information for the principal offer.

Q37. Reference: Solicitation, PWS, page 36, AF CUSTODIAL SERVICES: Level 2 Cleaning (Basic), list of facilities cleaned.

Comment: There are several industrial buildings/ hangers that are being self-served and are coming online as the contractor’s responsibility.

Question: Will the added facilities be up to expected standards upon the start of the contract, or will the contractor have to bring them up to specifications?

A37. Reference A5.

Q38. Reference: Solicitation, PWS, page 30, section 4.19.4 WAGE INCREASES, RESERVED

Comment: With Wage Increases being RESERVED, we need to understand how we can recover or price wage increases considering there are 2 CBAs and the unions will likely expect a yearly increase.

Question: Would the Government please clarify how Collective Bargaining Agreements labor increases are to be handled so the contractor can recover these costs?

A38. The Government will process any equitable adjustments for labor cost increases in accordance with RFO 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (Multiple Year and Option Contracts).

Q39. Reference: Solicitation, PWS, page 19, section 2.2.1 Quality Control Reporting Requirements, the statements “QC Reports: The contractor shall provide 60 quality control inspection reports per month for Level 1 or 2 services. Each facility will at a minimum have one inspection per quarter…” and Attachment 2 - Appendix B, pages 1 thru 5, list of facilities.

Comment: With the total number of facilities and spaces listed in Attachment 2 - Appendix B exceeding 200, and with each facility required to receive at least one QC inspection per quarter, the number of inspections required per quarter will exceed 60 inspections per month (180 inspections per quarter).

Question: Would the Government please review the number of facilities and spaces and clarify the number of inspections required per month?

A39. The requirement is as stated at Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 2.2.1.

Q40. Will a map of distances between buildings per base be shared for service planning purposes? Section 1 states that " Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps". However, there is not an attachment C included in the solicitation documents.

A40. A map of the Air Base and the Weapons Station are being provided as Attachments 8 and 9.

Maps do not identify distances between buildings. The PWS states that facility floor plans will be provided upon award.

Q41. Flooring on Passenger Terminal DKFX 164 is being worked on for damages. Will the terrazzo flooring be restored before contract start?

A41. There is not a project in place to restore the floors at passenger terminal DKFX_164 prior to contract start.

Q42. What is the square footage for the contractor's storage space or spaces, and will it include office space? Is contractor allowed to bring its own storage space to the area (e.g. a container)?

A42. Reference A13 and A35. Contractor may utilize the contractor provided space as needed.

Q43. Will the access authorization for the Flightline require that some staff have special security clearances?

A43. Reference A7.

Q44. Reference Solicitation - FA441826R0011, Part IV – Past Performance Information, Paragraph (e), the solicitation states, “The offeror shall send out and track the completion of the Past Performance Questionnaires (PPQs).”

Would the Government please confirm whether PPQs are required for subcontractors proposed to perform major or critical aspects of the requirement?

A44. As stated in Part IV, paragraph (b) of the solicitation, the Government will consider past performance information regarding subcontractors that will perform major or critical aspects of the requirement.

To ensure the Government has sufficient information to evaluate the quality of that performance, offerors should exert their best effort to have PPQs (Attachment 4) completed and submitted for any subcontractor references included in the Part IV submission. Additionally, offerors should note that past performance regarding predecessor companies and key personnel who have relevant experience, or subcontractors that will perform major or critical aspects of the requirement will not be rated as highly as past performance information for the principal offer.

Q45. Reference Combined Synopsis/Solicitation for Commercial Items, Evaluation Factors for Award, Paragraph (D.iii), The solicitation states, “Past performance regarding predecessor companies, key personnel who have relevant experience, or subcontractors that will perform major or critical aspects of the requirement will not be rated as highly as past performance information for the principal offeror.”

Would the Government please clarify how subcontractor past performance will be evaluated when the subcontractor is proposed to perform substantial or mission-critical portions of the requirement?

Specifically:

• Will subcontractor past performance receive reduced consideration relative to the prime contractor?

• How will the Government evaluate a combined team consisting of a prime contractor and subcontractor(s) with complementary relevant experience?

• Will the Government consider the extent of the subcontractor’s proposed performance responsibilities during evaluation?

This clarification will help offerors provide the most relevant and meaningful past performance references aligned with the Government’s intended evaluation approach.

A45. The solicitation states that past performance of a subcontractor will not be rated as highly as that of the principal offeror.

When evaluating a combined team, the Government will assess the team's total capabilities and experience in accordance with the evaluation criteria stated in the solicitation.

During the evaluation, the Government will consider the extent of the predecessor companies, subcontractor’s, and/or key personnel performance responsibilities and performance history, as well as the performance responsibilities and performance history of the principal offeror.

Q46. Reference Attachment 1 - Performance Work Statement dated 14 April 2026, Would the Government provide the current staffing levels, labor categories, and average staffing distribution by service level and/or facility type to assist offerors in developing realistic staffing and transition approaches?

A46. Labor categories are identified in Attachments 5 and 6. Offerors are responsible for proposing staffing plans and labor mixes based on their independent analysis of the requirements, frequencies, and performance standards defined in the PWS.

Q47. Reference Attachment 2 - Appendix B 14 April 2026, Would the Government clarify whether facility floor conditions reflected in Appendix B square footage assumptions are considered representative of current operational conditions, particularly for facilities requiring periodic floor restoration services?

A47. Appendix B represents the facility conditions at this time; however, floor types may change due to ongoing operations or renovations. As stated in the PWS, the contractor shall notify the COR if the actual floor types encountered differ from those listed in Appendix B.

Q48. Reference Attachment 1 - Performance Work Statement dated 14 April 2026, Would the Government clarify whether any specialized certifications, training timelines, or staffing continuity expectations apply specifically to Level 4 Child Development Center and Youth Center service areas?

A48. Contractor is expected to initiate security clearances, immunizations, and training in preparation for a 1 October start date. Please reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.4 for CDC and YC requirements. Security clearance processing and training are the responsibility of the Government.

Q49. Reference Attachment 1 - Performance Work Statement dated 14 April 2026, Would the Government clarify whether operational travel time between geographically separated service areas was considered in the Independent Government Estimate (IGE) and staffing assumptions?

A49. Reference A2.

Q50. Reference Attachment 1 - Performance Work Statement dated 14 April 2026, Would the Government clarify whether the pricing assumptions associated with Level 4 facilities contemplate additional operational staffing requirements associated with CDC/Youth Center cleaning standards, onboarding, and access requirements?

A50. Reference A2.

Q51. Does the government run background investigations for the CDC/YC personnel or will this be the burden of the contractor? What is the average processing time for CDC/YC background investigations if the government conducts background checks? If incumbent employees are retained do they need to go through background checks again at the start of the new contract?

A51. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.4.

The Government is responsible for security clearance processing. Processing times can vary based on accuracy of information provided, as well as agency workload. Average time for processing is 2-3 months. Incumbent employees which have existing security clearance are not required to go through the security clearance process again. Contractor should notify COR of incumbent employees retained that have the required training and security clearances, as employee files will need to be updated to reflect current employer. Currently we are not aware of any limits on number of staff which can be submitted for Tier 1 security clearances.

Q52. Will interim approvals be granted pending completion of Tier 1 investigations?

A52. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section

1.4.2.2. b. Contractor employees may be permitted to work before completion of the Child Care Tier 1 provided the employee is working within sight of an individual who has successfully completed a Tier 1 clearance. CDCs and YCs do not have sufficient staff to provide escorts.

Therefore, contractor personnel with completed Tier 1 clearances must escort contractor employees which have initiated but have not completed their Tier 1 clearance. However, this is subject to change in accordance with security requirements.

Q53. Can the Government provide estimated classroom counts and meal schedules for each

CDC?

A53. Reference A34 for classroom counts.

Meal start times:

Breakfast: 8:00 AM - 8:30 AM

Lunch: 11:30 AM – 12:00 PM

PM Snack: 3:00 PM – 3:30 PM

Q54. Is the contractor expected to reset furniture after every clean in the CDC and YC?

A54. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.4.1.

Q55. Are CDC classrooms cleaned sequentially or simultaneously after meals?

A55. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 4.1.3.

Classrooms can be cleaned sequentially or simultaneously as long as the PWS requirement of completion within 45 minutes of the end of the mealtime in each classroom is met.

Q56. Can the Government provide historical staffing levels for CDC operations?

A56. Reference A46.

Q57. Are green-certified products required or preferred in the CDC or YC?

A57. Reference Attachment 7 – Green Procurement Form

Q58. Will contractor personnel have dedicated access windows for locker rooms and shower areas?

A58. The Government is willing to work collaboratively with the awardee and individual facility managers to establish dedicated access windows for locker rooms and shower areas, if operationally needed.

However, offerors are advised that the contractor retains full responsibility for managing their personnel and executing all required services in strict accordance with the standards, frequencies, and operating hours defined in the PWS. The contractor must remain flexible to accommodate mission requirements and facility operations, which may occasionally impact availability.

Offerors should base their proposals on meeting the PWS requirements within the operational environment of the installation.

Q59. Can portions of fitness facilities be temporarily closed during periodic cleaning?

A59. The Government is willing to work collaboratively with the awardee and individual facility managers to establish area closures, if needed.

Q60. Can periodic floor care be scheduled during facility closure periods?

A60. Periodic floor care outside the parameters established in the PWS can be approved on a case by case basis by the CO.

Q61. Will escorts be continuously available during all required service windows? If an escort is unavailable or unreasonably late will the contractor be held responsible for the missed service?

A61. Escorts are required in a minimal number of facilities. Challenges with escorts will be addressed on a case by case basis.

Q62. How many contractor employees historically required escort-only access pending adjudication?

A62. This is not a metric previously tracked by the Government.

Q63. How will inaccessible facilities be documented for performance purposes?

A63. Inaccessibility reported by the contractor at time of scheduled service will be verified by the COR. If the inaccessibility is determined to be at no fault of the contractor, it will not reflect negatively on the contractor’s performance.

Q64. Are there historical delays associated with escort-dependent facilities?

A64. The government is not aware of any ongoing delays.

Q65. Is there a required QC report format/template?

A65. There is not a required report format/template for QC reports. However, QC reports should be submitted for acceptance as part of the contractor’s Quality Control Plan. It is recommended that definable tasks associated with Appendix A be included in the reports.

Q66. Can electronic restroom logs be utilized in lieu of paper logs?

A66. It is the Government’s preference to have a physical log, unless the contractor can propose an alternative that meets the requirement of a physical log sheet.

Q67. Can multiple periodic services completed in the same facility/day be consolidated into one QC report?

A67. The government has no issue with consolidation of periodic services completed in the same facility/day in one QC report.

Q68. How many validated customer concerns were issued under the incumbent contract annually?

A68. Reference A25.

Q69. What constitutes minor vs major vs critical deficiencies?

A69. The PWS defines minor, major, and critical deficiencies in Section 2. Service Summary.

Examples for the following categories include but are not limited to:

Minor – Level 1 Facility Cleaning walk-off mats not cleaned in accordance with scheduled service.

Major – Level 1 or 2 Restroom Cleaning, insufficient supplies or failure to restock supplies during scheduled service.

Critical – Recurring/trending minor/major deficiencies that have not been previously resolved. Level 4, CDC, failure to perform sweep/mop requirements.

Q70. What staffing minimums are expected during emergency operations?

A70. As this is a performance-based requirement, the contractor is solely responsible for determining the appropriate labor mix and staffing levels necessary to achieve the required outcomes. The contractor must ensure full adherence to the service standards, frequencies, and performance metrics defined in the PWS at all times, including during emergency or contingency scenarios.

Q71. Will the Government provide written activation procedures for essential services?

A71. The Government will provide notification to the contractor via email or telephone when the installation transitions to an "essential personnel only" status.

As required by the solicitation, offerors must submit a Mission Essential Services Plan detailing their procedures for mobilizing personnel and communicating expectations during a crisis. The contractor's accepted plan will serve as the governing document for their internal activation procedures.

Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 4.3 identifies the specific custodial services that are deemed essential and must be continued during a crisis. The contractor is responsible for ensuring these PWS requirements are met upon receiving notification from the Government.

Q72. Are periodic cleaning quantities guaranteed minimums or estimated quantities only?

A72. CLINs XX19-XX22 are not guaranteed by the Government for any minimum amount of quantities.

Q73. At what threshold of floor type change will the Government issue an equitable adjustment?

A73. The Government will not issue an equitable adjustment for floor type changes. As referenced in Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.5.3 h., floor types are subject to change without notice. Services shall be rendered regardless of floor types. The Contractor shall notify the COR when floor types do not match facility information in

Appendix B. A change in floor type only will not generate a modification but will be tracked and included in the next modification. If the contractor notes a variance between the hard/carpeted floor square footage noted in Appendix B, it is the contractor’s responsibility to promptly notify the Contracting Officer’s Representative (COR).

Upon receiving this notification, the Government will investigate and confirm the variance in square footage. If the confirmed variance results in an increase or decrease of square footage, as compared to Appendix B, the Government will issue a bilateral modification at the current price per SF rate to address the change.

Q74. Are replacement dispensers reimbursable? Are dispenser upgrades mandatory or optional?

A74. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.5.2

f. and g. The contractor must replace hand soap dispensers at no additional cost to the Government. Contractor is responsible for incorporation of potential costs for replacements in their proposal. Contractor must install a permanent standardized, sealed-system soap dispenser upon discovery that an existing installed dispenser is broken, defective, or missing, or unable to be refilled. Paper towel and toilet paper dispensers may be replaced by the contractor for standardization purposes, with CO acceptance, at no additional cost to the government.

Q75. At the Navy Nuclear Power Training Command are their badge delays? Any additional training required? Are there any escort limitations? Are there any restricted cleaning methods or equipment?

A75. The Government is not aware of any badge delays or escort limitations regarding NNPTC.

No additional training is required for this site. However, use of electronics in NNPTC facilities is restricted. The Government is not aware of any restrictions on cleaning methods or equipment.

However, contractor should be cognizant that DKGV_2400 is a three-story building without an elevator.

Q76. Is the contractor at their discretion to schedule funded and approved periodic cleaning when convenient for the building and the contractor according to PWS parameters? Should this be organized and approved through contracting first?

A76. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.3.

Periodic floor cleaning services for Level 1 Prestige and Level 2 Basic areas shall be performed per written work orders. The COR will confirm available funding and approve the work order in writing prior to Contractor coordinating with facility manager and shall start and complete the work within 30 days of work order approval unless the Contractor and the COR agree to an alternate date. The Contractor shall notify the COR via e-mail prior to floor maintenance starting and upon completion for work order services. The Contractor shall schedule and perform routine periodic cleaning services for Levels 1 through 4 at the frequency listed in Appendix A.

Reference Section 2.2.1: The contractor shall provide a quality control inspection report for all periodic services that are either routine or by COR approved work order within 24 hours of completion of the services in all facilities.

Q77. How many square feet of space at Building 280 is available for contractor storage of supplies and equipment?

A77. Reference A35.

Q78. The RFI deadline references EST. As noted in Q1, the eastern US is observing EDT. Please confirm whether the deadline is noon EDT or noon EST.

A78. The solicitation will be updated to reflect EDT.

Q79. How many square feet of space at building 377 is available for contractor storage of supplies and equipment?

A79. Reference A35.

Q80. Will the government be providing and administering Flightline Driver training to cleaners who need access to areas on an active flightline? If not, is there a specific training that the contractor is expected to administer with a certain organization or governing body? Will this cost, if any, be reimbursable?

A80. The Government currently provides flightline drive training at no cost to the contractor.

Q81. Will all facilities be back up to standard before the contract begins?

A81. Reference A5.

Q82. Can you please elaborate on why the Custodial Bid Schedule option years 2 and 3 do not match the base, option 1, and option 4?

A82. Reference Attachment 3 – Rev 1 JB Custodial Bid Schedule.

Q83. Reference PWS pg. 15, Appendix A, 1.4 Special Cleaning Requirements, Is the contractor responsible for the cleaning of exterior windows at the JB CHS Headquarters building?

A83. Appendix A indicates only Level 4 facilities receive window cleaning. DKFX_16000 Headquarters building receives Level 1 and Level 2 services.

Q84. Reference PWS pg. 25, Can the government provide information on how contractors will receive airfield driving training/certification to complete work on facilities being serviced that are located on the airfield?

A84. Reference A80.

Q85. Reference PWS pg 32-33, Can the government please clarify if security badges will be valid for both installations or if it will need to be submitted separately for each installation?

A85. Reference A7.

Q86. Reference Solicitation, Pg. 62, Section L, Can the government please clarify who the final proposal shall be submitted to? In Section L, Part A the requirement only states Stephanie Woods. In Section L, Part G(c) the requirement states Stephanie Woods and Terry Harrelson.

A86. Solicitation has been updated to reflect that proposals shall be submitted to Stephanie Woods.

Q87. How many Restrooms and Janitor closets are in DKGV 2400?

A87. There are 27 restrooms and 10 janitor closets in DKGV_2400

Q88. How many Buildings in DKGB?

A88. Appendix B identifies 109 buildings on the DKGV Weapons Station Site

Q89. How many Buildings in DKFX?

A89. Appendix B identifies 122 buildings on the DKFX Air Base Site. Two LEFD Air Base buildings.

Q90. What is the name of the current Contractor and what was their 2025 price range?

A90. Reference A1.

Q91. What is the name of the Janitorial Distributor?

A91. The Government does not dictate, track, or maintain records regarding the specific janitorial distributors or supply vendors utilized by the incumbent contractor.

The selection of distributors and the procurement of all necessary supplies and equipment to fulfill the requirements of the PWS are entirely at the discretion and responsibility of the contractor.

Q92. Will flight line and hanger areas be back to standard before start of contract?

A92. Reference A5.

Q93. What type of flooring is at the pax terminal and what exactly is the issue with it?

A93. The Pax terminal flooring is Terrazzo tile and has grout residue on a few floor tile surfaces from installation. Contractor is not responsible for restoration of the Terrazzo tiles in Pax Terminal with grout residue, as this is a separate project.

Q94. Can you provide the number of bathrooms in the school house?

A94. Reference A87.

Q95. Since frequencies change based on the over and under 2 years of age, how many classrooms for over age 2 are there? How many classrooms for under age 2 are there?

A95. Reference A34.

Q96. What is the turn around time required for after meals in the child development center and in the youth center?

A96. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 4.1.3 for CDC requirements. Services provided after each meal are to be completed within 45 minutes.

The Youth Centers do not currently require a post mealtime cleaning service.

Q97. What are the two main gates for contractors?

A97. DKFX_950 at 950 Arthur Drive for Air Base

DKGV_3205 at 1001 Tank Road for Weapons Station

Q98. At what gate is the contractor pass building located?

A98. DKFX_1953 at 700 Hill Boulevard for Air Base

DKGV_3 at 1668 Redbank Road for Weapons Station

Q99. You mentioned a special/ new security force requirement for personnel working in buildings in/ around flight line? Can you please give more details? Is this akin to a security clearance with additional financial cost for the contractor or more in-service training related?

A99. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 4.4.1 and 4.4.2. The requirement is for a Tier 1 clearance, which is processed at Government expense.

Flight-line training is also provided by the Government.

Q100. The solicitation references EST but the eastern US is currently observing EDT (UTC-4).

Please confirm whether the due time is 11:30 AM EDT or EST — a one-hour difference.

A100. The solicitation will be updated to reflect EDT.

Q101. Will labor rates and supply costs for the six-month extension be held to Option Year 4 prices? Is there a wage rate adjustment mechanism consistent with the Service Contract Act during that extension?

A101. Should the Government exercise an extension, the actual price will be determined by the contract prices in effect at the time of exercise, in accordance with RFO 52.217-8.

The Government will process any equitable adjustments for labor cost increases in accordance with RFO 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (Multiple Year and Option Contracts).

Q102. Evaluation proceeds in price order and stops at the first technically acceptable offer with Substantial Confidence. Can a higher-priced offeror with stronger past performance be selected over a lower-priced one with Satisfactory Confidence? If so, under what circumstances?

A102. As stated in the solicitation, if the lowest priced, technically acceptable offeror is not judged to have a “Substantial Confidence” rating, the next lowest priced offeror will be evaluated, and the process will continue (in order of price lowest to highest) until an offeror is judged to be technically acceptable and have a “Substantial Confidence” rating or until all offerors are evaluated.

The Source Selection Authority shall then make an integrated best value determination. Based on the integrated best value determination the government will make an award to the proposal providing the best value to the government.

Q103. If a reference inadvertently sends a completed questionnaire to the offeror, will the Government accept it if forwarded unopened, or does this disqualify the reference entirely?

A103. Per the instructions in Part IV, paragraph (e) of the solicitation, "Questionnaires sent directly from the offeror to the Government will not be accepted." This is a strict requirement to ensure the integrity and impartiality of the past performance evaluation process. Therefore, the Government cannot accept a PPQ that is forwarded by an offeror, even if it is unopened.

This situation does not automatically disqualify the reference. If a reference sends the PPQ to the offeror by mistake, the offeror should immediately instruct the reference to resubmit the completed questionnaire directly to the Government email address provided in the solicitation.

Offerors must still exert their best effort to ensure that at least two PPQs (Attachment 4) are completed by their references and submitted directly to the Government no later than the date established in the RFP for receipt of proposals.

However, if an offeror exerts their best effort but is unable to secure completed PPQs due to unresponsive references, the lack of received PPQs will not be held against the offeror. In such instances, the Government will evaluate past performance using other available information, including CPARS evaluations.

Q104. PWS Para 1.1.5, page 6, states “Government personnel shall place trash in designated centralized locations.” In practice, not all occupants may comply. Will the Government provide an enforcement mechanism, or will non-compliance be a mitigating factor in contractor performance ratings?

A104. The contractor’s responsibility is limited to collecting trash from the designated centralized locations. If trash is identified in areas other than designated centralized locations, that will be addressed with Facility Managers and will not reflect poorly on contractor’s performance ratings.

Q105. PWS Para 1.2.3, page 7, states “Depleted supplies replenished within two hours of COR notification.” This requirement may be challenging for NWS campus facilities if the contractor's primary staging is at the Air Base. Will the Government provide storage at NWS, or must the contractor establish its own supply depot there?

A105. The government is currently providing contractor space on the Weapons station at building DKGV_280 located at 100 Pop Chambers Drive.

Q106. PWS Para 1.3, page 8, states “Level 1/2 periodic cleaning performed per written work orders.” (a) Who initiates the work order — contractor, facility manager, or COR? (b) Is there a guaranteed minimum quantity of work orders per period of performance, or should this be priced entirely on a per-square-foot unit basis?

A106. Reference Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.3.

The contractor will initiate the work order at the request of the CO or COR. There is not a guaranteed minimum quantity for periodic cleaning services issued by work order (CLINXX19- XX22). Work orders issued against CLINS XX19 – XX22 will utilize a “Square Footage” unit of measure for pricing purposes. Pricing will be based on rates established at time of award.

Q107. PWS Para 1.4.1, page 9, states “Contractor is not responsible for cleaning kitchen areas.”

Section 1.4.6.5 requires daily cleaning of food preparation tables, sinks, and adjacent walls.

Please clarify the distinction between excluded 'kitchen areas' and included 'food preparation surfaces' so the contractor can delineate scope.

A107. Attachment 1 – Rev 1 Performance Work Statement 18 May 2026, Section 1.4.1 excludes "kitchen areas" in CDCs/YCs. However, PWS Section 1.4.6.5 specifically requires the contractor to clean "food preparation tables, diaper changing counters, sinks, and adjacent walls." This implies that surfaces directly…