Attachment 1 - Rev 1 Performance Work Statement dated 18 May 2026.pdf

Performance Work Statement (PWS) Joint Base Charleston Custodial Services

628th Civil Engineer Squadron

Original dated 14 April 2026

Rev 1 dated 18 May 2026

Joint Base Charleston

Table of Contents

1. Description of Services

1.1 Facility Cleaning Services

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Composite Tile, Ceramic Tile, Wood, Concrete, Epoxy, Laminate, Luxury vinyl Tile, Round Dot Rolled Rubber Terrazzo, etc.)

1.1.2 Carpeted Floors (Roll, Square Tiles)

1.1.3 Stairways/Elevators/Handicap accessible Lifts

1.1.4 Clean Floor (Walk-Off) Mats

1.1.5 Trash & Recycling Collection/Removal (Centralized Locations)

1.2 Restroom /Locker Room / lactation room Cleaning Services

1.2.1 Clean and Disinfect

1.2.2 Restroom /Locker Room / lactation room Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Drinking Fountains

1.2.5 Restroom /Locker Room / lactation room Trash Removal

1.2.6 Lactation Rooms

1.3 Periodic Cleaning Services

1.3.1 Periodic Hard Floor Maintenance

1.3.2 Periodic Carpet Restorative Cleaning

1.3.3 Dusting

1.4 Special Cleaning Requirements

1.4.1 Child Development Centers (CDC) and Youth Centers (YC)

1.4.2 Special Clearance Requirements; Child Development Center and Youth Center

1.4.3 Required Training

1.4.4 Immunizations

1.4.5 Required Documentation

1.4.6 Cleaning Requirements Child Development Center

1.4.7 Special Requirements (And Level 4 Cleaning)

1.5 Contractor Provided Equipment and Supplies

1.5.1 Contractor-Furnished Equipment/Vehicles

1.5.2 Contractor Furnished Trash Liners and Restroom Supplies

1.5.3 Miscellaneous Requirements

2 Service Summary (SS)

2.1 Quality Control

2.2 Quality Control Plan (QCP)

2.2.1 Quality Control Reporting Requirements

2.3 Quality Assurance

2.4 Customer Concern

2.5 Progress Meetings

3 Government Furnished Property and Services

3.1 Government Furnished Facilities

3.1.1 Janitorial Closets

3.2 Government Furnished Supplies and Equipment

3.3 Government Furnished Utilities

3.3.1 Utility Conservation

3.4 Telephone Service

3.5 Security, Fire and Medical Services

3.6 Solid Waste Collection and Disposal

3.7 Mail Service

4 General Information

4.1 Hours of Operation

4.1.1 Normal Base Hours

4.1.2 Base Wide Facilities, Hours of Operation

4.1.3 Child Development Centers (CDC)/ youth Centers, Hours of Operation

4.1.4 Federal Holidays

4.2 Base Closures

4.3 Continuation of Essential Contractor Services

4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes/Restricted Area Access

4.5 Cleaning and Restroom Supplies

4.5.1 Hazardous Material Identification

4.6 Hazardous Materials (HAZMAT)

4.6.1 Spill Response

4.7 Hazardous Material/ Waste Management

4.8 Hazardous Material Handling

4.9 Training

4.10 Traffic Laws

4.11 Weapons, Firearms, and Ammunition

4.12 Controlled unclassified Information (CUI)

4.13 Reporting Requirements

4.14 Physical Security

4.15 Contract Manager

4.16 Personnel

4.17 Key Control

4.18 Schedules

4.19 Contract Modifications

4.19.1 Existing Facility Floor Plan Changes

4.19.2 New Facility and/or New Facility Addition

4.19.3 Modification Unit Pricing

4.19.4 Wage Increases

4.20 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance Personnel)

4.21 Safety Requirements and Reports

4.22 Antiterrorism

5 Ombudsman

6 Health and Safety on Government Installations

7 Contractor Access to Department of Air Force Installations

8 Elimination of Use of Class I Ozone Depleting Substances

9 Appendices

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, supplies, and labor necessary for custodial services at Joint Base Charleston (JB CHS). These services shall maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The Contractor shall accomplish all cleaning tasks and shall provide and replenish trash can liners, toilet paper, paper towels, and hand soap as specified in Appendices A, Air Force Custodial Common Levels of Service Standards (AFCOLS), and Appendix B, Estimated Square Footages and Cleaning Level.

Compliance with this PWS (Performance Work Statement) and the Service Summary (SS) is required. Cleaning frequencies are established in Appendix A. Facility cleaning levels and estimated square footage are established in Appendix B. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the Contractor shall be performed in accordance with (IAW) all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

1.1 FACILITY CLEANING SERVICES

The Contractor shall follow these procedures for all floor types: The Contractor shall clean baseboards, corners, wall/floor edges, and kickplates. The Contractor shall move chairs, trash receptacles, and other easily movable items to clean the floor underneath and shall return these items to their original positions after cleaning.

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL COMPOSITE TILE, CERAMIC TILE,

WOOD, CONCRETE, EPOXY, LAMINATE, LUXURY VINYL TILE, ROUND DOT ROLLED RUBBER,

TERRAZZO, ETC.)

The Contractor shall maintain hard floors free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter in accordance with the frequencies specified in Appendix A.

The Contractor shall accomplish cleaning by the most appropriate method such as vacuuming, sweeping, mopping, spot cleaning, and machine scrubbing using cleaning solutions for the specific floor type. After cleaning, floor surfaces, including grout, shall have a clean uniform appearance.

Floors shall be free of streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.1.2 CARPETED FLOORS (ROLL, SQUARE TILES)

The Contractor shall maintain carpets free of soil, dirt, debris, litter, and other foreign matter by routine vacuuming. The Contractor shall use efficient, commercial-grade vacuum cleaners with high-efficiency particulate air (HEPA) filtration that offers high airflow for effective soil removal.

The Contractor shall remove any spots and spills using the carpet manufacturer's approved methods or other commercially accepted practices as soon as noticed. The Contractor shall report all tears, burns, and raveling to the facility manager and Contract Officer Representative (COR).

Government owned area and throw rugs shall also receive this service.

1.1.3 STAIRWAYS/ELEVATORS/HANDICAP ACCESSIBLE LIFTS

The Contractor shall clean all floor surfaces IAW paragraph 1.1.1 or 1.1.2, as appropriate. The Contractor shall ensure stair guards, handrails, wall caps, and baseboards are free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to six (6) feet in height measured from the stair tread level, to provide or maintain a clean uniform appearance. Elevator cleaning shall include cleaning all light fixtures, vents, both sides of door, door tracks, buttons, walls, handrails, guide tracks, floors, and floor guide tracks.

1.1.4 CLEAN FLOOR (WALK-OFF) MATS

The Contractor shall vacuum/clean interior and exterior floor mats to maintain a clean uniform appearance. The Contractor shall ensure mats are free of all visible lint, litter, debris, soil, and other foreign matter. The Contractor shall remove soil and moisture underneath interior mats and return mats to their normal location prior to departure.

1.1.5 TRASH & RECYCLING COLLECTION/REMOVAL (CENTRALIZED LOCATIONS)

Government personnel shall place trash in designated facility centralized locations. Each facility may have multiple centralized locations, and locations are subject to change. The Contractor shall coordinate with each facility manager to determine the centralized trash location(s); the facility manager will determine the location(s). Breakrooms are considered an additional centralized location. If there is no container at the centralized location, Government personnel shall place trash in tied-up plastic bags at the centralized location(s). The Contractor shall collect and dispose of all trash and recycling from the designated centralized locations. The Contractor shall provide and replace any obviously soiled, worn, or torn plastic trash can liners for designated centralized location receptacles. The Contractor shall leave containers clean, free of foreign matter, and free of odors. The Contractor is responsible for providing a supply of trash liners for centralized location containers and individual desk containers in supply location(s) designated by the facility manager. The Contractor is not required to replace liners in containers at individual desks. The trash liner supply location shall be easily accessible to all occupants and placed in a common location. If the facility has multiple floors, at least one supply location per floor must exist, and more than one supply location per floor may exist. Building occupants are responsible for breaking down cardboard boxes for recycling. The Contractor shall deposit recyclable materials in the nearest designated on-base collection center. The government will provide a map of designated on-base collection locations that will be provided to contractor upon request. NOTE: Building occupants will remove bulk trash from the area. This includes material accumulated from moving, packaging from new equipment or furniture, disposing of books and binders, and three (3) or more bags of shredded paper.

1.2 RESTROOM /LOCKER ROOM / LACTATION ROOM CLEANING SERVICES

1.2.1 CLEAN AND DISINFECT

The Contractor shall clean and disinfect all surfaces within six (6) feet of the floor, including sinks, countertops, mirrors, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, stall partitions, walls, stall doors, both sides of entry doors (including handles, kick plates, ventilation grates, metal guards), and other such surfaces, using a germicidal detergent. Restrooms shall have a clean scent or no odor. The Contractor shall ensure restroom sinks, countertops, fixtures, showers, toilets, and urinals are free of spots, water spots, scale buildup, soap scum, odors, and other deposits. The Contractor shall ensure mirrors are clean and have no streaks or other removable matter. The Contractor shall ensure partitions are free from smudges and stains. The Contractor shall ensure vents (within six (6) feet of the floor) are clean.

The Contractor shall ensure walls and grout are free of all film, spots, and detergent buildup.

Locker rooms and showers are located in other facilities and are not exclusive to fitness centers.

The Contractor shall post a Cleaning Frequency Schedule (CFS) that complies with paragraph 4.18 at each restroom door, on the inside of the custodial closet door, and on the inside of the lactation room doors.

The Contractor shall post a "Closed" sign on the restroom door, ensuring it is clearly visible whenever services are provided. The Contractor shall remove this sign immediately upon completion of services.

1.2.2 RESTROOM /LOCKER ROOM / LACTATION ROOM FLOOR CARE

The Contractor shall maintain all floor surfaces in accordance with paragraphs 1.1.1 and 1.1.2 by routine cleaning. The Contractor shall tilt or move movable items to sweep and mop underneath them. The Contractor shall ensure grout on the wall and floor tiles is free of dirt, scum, mildew, and residue.

1.2.3 STOCK RESTROOM SUPPLIES

The Contractor shall fully stock restrooms at time of servicing. The Contractor shall provide and maintain adequate quantities of all restroom supplies, including trash liners, toilet tissue, paper towels, and hand soap, to prevent depletion between scheduled service visits. Dispensers shall be filled to capacity during each service visit, without overfilling or promoting waste. Extra/backup supplies shall be stored in designated locations, with a minimum of one location per multi-floor facility. The Contractor shall coordinate with each facility manager to determine the most appropriate designated locations. Occupants shall have access to restroom supplies, and dispenser locking devices, to restock restroom dispensers between the Contractor's scheduled services. If extra/backup supplies are depleted before the next scheduled service, the Contractor shall replenish the supplies within two hours of notification by the COR.

1.2.4 DRINKING FOUNTAINS

The Contractor shall clean all facility drinking fountains located near or in restrooms or locker rooms during restroom services. All porcelain and polished metal surfaces of the fountains, including orifices, drains, and exterior surfaces shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other soil.

1.2.5 RESTROOM /LOCKER ROOM / LACTATION ROOM TRASH REMOVAL

The Contractor shall empty all trash containers, including feminine product disposal containers, in restrooms, locker rooms, and lactation rooms. The Contractor shall dispose of trash, replace liners, and return containers to their original locations. The Contractor shall provide and replace soiled, worn, or torn plastic trash can liners. Trash receptacles shall be clean, free of foreign matter, and free of odors.

1.2.6 LACTATION ROOMS

The Contractor shall perform cleaning services for the designated lactation room(s) as specified in Appendix B. Cleaning services for surfaces under six (6) feet shall include, but are not limited to, dusting, sanitizing surfaces, wiping down furniture, emptying trash receptacles, vacuuming, sweeping, mopping, and ensuring a hygienic environment conducive for lactation purposes. The Contractor shall conduct cleaning activities on the same scheduled day as restroom cleaning for the assigned facility. The Contractor shall visibly post the cleaning schedule, including dates and approximate times, on the door of the lactation room. The Contractor shall use an Environmental Protection Agency (EPA)-registered antimicrobial product with disinfectant properties specifically designed to eliminate bacteria and pathogens. Before applying an EPA-registered disinfectant product, the Contractor shall check the label to ensure it is approved for the intended use for the lactation room(s) settings.

1.3 PERIODIC CLEANING SERVICES

Periodic cleaning services for Level 1 Prestige and Level 2 Basic areas shall be performed per written work orders. The Contractor shall schedule and perform routine periodic Level 4 Special Requirements, cleaning services at the frequency listed in Appendix A. The Contractor shall create sequentially numbered work orders, indicating the area identification character(s), facility number, square footage, date created, requested floor maintenance (shampooing, strip/wax, or machine scrub), tentative start and completion dates, and any other pertinent information. The COR will confirm available funding and approve the work order in writing prior to Contractor coordinating with facility manager and shall start and complete the work within 30 days of work order approval unless the Contractor and the COR agree to an alternate date. The Contractor shall notify the COR via e-mail when floor maintenance starts and upon completion, for both routine and work order services. The Contractor shall invoice for completed floor maintenance work orders under the appropriate Contract Line Item Number (CLIN) in conjunction with the invoice.

For all floor types, the following applies: All wax and cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and similar items. The Contractor shall move and return chairs, trash receptacles, and other items to their original locations after the floor has dried.

1.3.1 PERIODIC HARD FLOOR MAINTENANCE

Hard floors, including restroom floors, shall receive periodic hard floor maintenance as specified in Appendix A. The Contractor shall clean, scrub, seal, polish/burnish, spray buff, deep scrub, re-coat, strip, and wax hard floors as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces, including grout, shall have a clean uniform appearance without streaks, swirl marks, detergent residue, soil, stains, film, or standing water.

1.3.2 PERIODIC CARPET RESTORATIVE CLEANING

Carpets shall be deep cleaned to remove embedded soil from carpet fibers as specified in Appendix A. The Contractor shall employ an effective technique and/or method to achieve soil suspension, soil extraction, and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance.

1.3.3 DUSTING

(For Level 4 Facilities Only) Low dusting, for surfaces within 6 feet of the floor, and high dusting, for surfaces above 6 feet up to 12 feet, shall remove dust, lint, cobwebs, and litter. Surfaces include tables, shelves, bookcases, storage lockers, moldings, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, walls, etc. Low dusting should be completed at same time as high dusting to remove debris.

1.4 SPECIAL CLEANING REQUIREMENTS

The Contractor shall accomplish all cleaning tasks appropriate for Special Requirement Facilities (Child Development Centers, Youth Centers, School Age Programs, and Fitness Centers) identified in Appendices A and B. Appendix A, Air Force Common Output Level Standards, establishes minimum cleaning frequencies.

1.4.1 CHILD DEVELOPMENT CENTERS (CDC) AND YOUTH CENTERS (YC)

Designated CDC and YC facilities shall be maintained in accordance with Department of the Air Force Instruction (DAFI) 34-144, Child and Youth Programs (summarized below), and Appendix A. The Contractor is not responsible for cleaning kitchen areas. Section 4.1.3 indicates the CDCs' and YCs' operational hours, which are subject to change. Except for cleaning requirements performed more than one time daily, the Contractor shall perform all cleaning requirements either before or after CDC and YC operational hours. For cleaning requirements performed two or more times daily, the Contractor shall perform at least one cleaning during operational hours. The Contractor shall accomplish daily floor cleanings during operational hours, as indicated in Appendix A. Items such as trash, mops, brooms, and cleaning products are to be inaccessible to children. The Contractor shall follow these procedures for all floor types: The Contractor shall clean baseboards, corners, wall/floor edges, and kickplates. The Contractor shall move chairs, trash receptacles, and other easily movable items to clean the floor underneath and shall return these items to their original positions after cleaning.

1.4.2 SPECIAL CLEARANCE REQUIREMENTS; CHILD DEVELOPMENT CENTER AND YOUTH

CENTER

Clearance requirements are developed based on the security and safety of the children and are subject to change IAW laws, guidance, and Air Force (AF) regulations.

1.4.2.1 BACKGROUNDS & CRIMINAL HISTORY CHECK

In accordance with Department of Defense Instruction (DoDI) 1402.05, “Criminal History Background Checks on Individuals in Child Care Services,” the Services Squadron Security Monitor shall initiate and complete a criminal history background check for each Contractor employee before the employee is allowed to work in CDCs and YCs. The Services Squadron Security Monitor shall receive and maintain all background checks. CDC Director shall maintain all results. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR), Security Forces, Family Advocacy Program, and Office of Special Investigations of the Defense Central Index of Investigations (DCII) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.05, E.6.1.2) (DAFI 34-144, 10.7.8).

b. A State Criminal History Repository (SCHR) check has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE:

Only required if a completed Tier 1 is not on file. (DODI 1402.05, E.6.1.2) (DAFI 34-144, 10.7.13)

c. Initiate a Federal Bureau of Investigation fingerprint check for all contractors.

d. Initiate Childcare Tier 1 investigation on contractors prior to working with children/youth. Childcare components for Child Care Tier 1 investigations include a State Criminal History Records check of current and former states of residence and employment.

(DAFI 34-144, 10.7.11)

e. Installation Security Office will not presume individuals are suitable for working alone with children or youth merely because an investigation has not been completed. (T-0).

Follow up every 5 working days for Installation Records Checks. Check on the Child Care Tier 1 no later than 60 days after submission and every 30 days after. If no response from the State(s) is received within 60 days, suitability determination based upon the Tier 1 report may be made. (DAFI 34-144, 10.7.15)

f. Conduct installation records, Federal Bureau of Investigation fingerprint and State Criminal History Record checks every five years for contractors. (DAFI 34-144, 10.12.2)

g. All contract workers shall sign a statement (DD Form 2981, Basic Criminal History and Statement of Admission) indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (DAFI 34-144, 10.7.3). This statement must be updated annually or earlier if the contract worker is arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2 CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES

Potential Contractor employees shall report to the Services Flight Security Assistant to initiate and complete a Questionnaire for Non-Sensitive Positions. The Security Monitor shall request that the individual obtain and complete an Applicant Fingerprint Card from the JB CHS Human Resources/Civilian Personnel Office. The Security Monitor shall initiate an Installation Records Check (IRC) for each Contractor employee. The Contractor employee shall not be authorized to work in the CDC and YC until the IRC is complete. The Security Monitor shall also initiate a Child Care Tier 1 national background check, encompassing an SCHR Check, on each Contractor employee. An unfavorable or derogatory report includes any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall report all results (favorable, unfavorable, or derogatory) to the appropriate CDC and/or YC Director(s). The Contracting Officer (CO) shall provide the appropriate documentation for the CDC Director’s file. No Contractor employee with an unfavorable or derogatory Childcare Tier 1 report shall be allowed to work on JB CHS.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. Child Care Tier 1 National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the Child Care Tier 1 provided the employee is working within sight of an individual who has successfully completed a Tier 1 clearance.

c. Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the Contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC or youth center.

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3 REQUIRED TRAINING

All Contractor employees working at the CDC and YC shall attend annual training on child abuse prevention, identification, and reporting, in accordance with DAFI 34-144, paragraph

11.16.1. A government certified trainer shall conduct the training during normal duty hours. The Contractor shall ensure new employees working at the CDC and YC receive this training and that all employees' annual training remains current.

1.4.4 IMMUNIZATIONS

All Contractor employees assigned to the CDC and YC shall be free of communicable diseases, including tuberculosis, before entering either facility. All Contractor employees must have the immunizations required by AFI 48-110_IP, Immunization and Chemoprophylaxis for the Prevention of Infectious Diseases, prior to being allowed to work. The Contractor shall provide certification that all employees meet the above conditions. The Contractor shall incur all expenses for all required immunizations. This could include but is not limited to the following vaccines.

Mumps Measles Hepatis B Varicella Rubella Tetanus Tuberculosis Skin Test Diphtheria Polio Influenza

1.4.5 REQUIRED DOCUMENTATION

The Contractor shall provide the appropriate CDC and/or YC Director(s) with a summary spreadsheet listing all employees and alternates proposed to work in the CDC and/or YC. The spreadsheet shall include the employee's name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met, and employee statement (paragraph 1.4.2.1, e.) for assignment to work in the CDC and/or YC.

In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraphs 1.4.2 through 1.4.4, inclusive, prior to beginning work. The Contractor's failure to fulfill these requirements in sufficient time to replace an employee will not relieve the Contractor of their responsibilities under this contract.

Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or YC. The Contractor shall update the spreadsheet as necessary.

Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC and/or YC Director(s) annually, prior to starting work.

1.4.6 CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER

Contractor employees shall not have physical contact with children and shall not be alone with children unsupervised.

1.4.6.1 DISINFECTING, CLEANING AND SANITIZING SOLUTIONS

The Contractor shall store cleaning solutions in clearly labeled container. Diluted cleaning solutions shall be in a clearly labeled, non-brand name containers. The Contractor shall keep the cleaning solutions out of children’s reach at all times.

Cleaning Solution: Use soap and water to remove visibly soiled areas.

Disinfecting Solution: The contractor shall use a disinfecting solution to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the United States Environmental Protection Agency (US EPA) and so state on the label.

Examples:

a. Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

b. Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers. - Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

c. Commercial Disinfectants follow manufacturers’ instructions.

Sanitizing Solution: The contractor shall use sanitizing solution to reduce bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Examples:

a. Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one

(1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

b. Quaternary Ammonium Compound mix as directed and confirm with test papers. Check the label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.6.2 CLEANING PRODUCTS APPROVAL

The Contractor shall provide and maintain a current list, along with a copy of each Safety Data Sheet (SDS), of all cleaning products to be used in CDCs and YCs. The Contractor shall provide this information to the COR and directors of CDC and YC facilities to ensure that the cleaning products are suitable for use in a childcare environment.

Cleaning products with warnings indicating they may not be used in areas occupied by children are prohibited. Chemical air fresheners are prohibited. Except for bleach water or other disinfectant solutions, the Contractor shall store all chemicals and other potentially dangerous products, and cleaning supplies (including mops and mop buckets), in their original, labeled containers in a locked closet inaccessible to children. Products containing phenolic compounds, such as “Lysol,” shall not be used in CDCs.

1.4.6.3 CLEANING EQUIPMENT/MATERIALS

Trash, mops, brooms, cleaning buckets, and cleaning solutions shall be inaccessible to children.

All tools used in the performance of services shall be inaccessible to children.

1.4.6.4 CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS

The Contractor shall clean tables, chairs, and high chairs used for eating after breakfast and lunch meals and shall sanitize all tables and chairs daily.

1.4.6.5 CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND ADJACENT

WALLS

The Contractor shall clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily with hot water and detergent and then sanitize them with a solution per DAFI34- 144.

1.4.6.6 SWEEPING/MOPPING NON-CARPETED FLOORS

The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables after each meal. The Contractor shall clean and sanitize adjoining walls after each meal.

1.4.6.7 OTHER NON-CARPETED FLOORS

The Contractor shall sweep, mop with hot water and detergent, and sanitize with bleach water or a disinfectant solution all floors (excluding restrooms) daily.

1.4.6.8 CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES

The Contractor shall clean toilets, sinks, and adjacent walls (up to a height of four feet) with hot water and detergent, and then sanitize them with bleach water or a disinfectant solution. The Contractor shall perform this service at least twice daily (after lunch and in the evening, after hours) in rooms for children over two years old, and once per day in rooms for children under two years old.

1.4.6.9 SWEEP/MOP CHILDREN’S BATHROOM FLOORS

The Contractor shall sweep and mop the floors of children's bathrooms twice a day, first with hot water and detergent, and then sanitize them with bleach water or a disinfectant solution.

1.4.6.10 NON-CARPETED FLOOR MAINTENANCE

The Contractor shall provide all periodic floor care maintenance services for all non-carpeted floors where applicable, in accordance with Appendix A. The Contractor shall perform these tasks after operating hours. The Contractor shall remove all movable furniture before maintenance and return it to its original location when complete.

1.4.6.11 VACUUM

To maintain clean and sanitary conditions, the Contractor shall maintain all carpeted areas free from visible soil and vacuum them at least once per day when children are not present in the activity rooms. The Contractor shall clean soiled areas as necessary. Bio-type soiled areas (e.g., blood, vomit, feces, urine) are specifically excluded from the scope of this contract. The Government will be responsible for cleaning these areas or will arrange for separate specialized cleaning services.

1.4.6.12 CARPET MAINTENANCE

The Contractor shall steam clean or use a similar extraction method on all carpets in accordance with the standards listed in Appendix A. To ensure carpets are completely dry when children are present, the Contractor shall perform this service on weekends or after operating hours.

1.4.6.13 EMPTY TRASH CONTAINERS AND DIAPER PAILS

The Contractor shall empty trash containers once daily and diaper pails three times daily. The Contractor shall provide and replace worn, torn, or soiled plastic trash bags suitable for the type of trash containers used throughout the facility. The Contractor shall empty all diaper pails and trash cans after hours of operation to ensure contents are not left in the containers overnight.

1.4.6.14 CLEAN/SANITIZE TRASH CONTAINERS AND DIAPER PAILS

The Contractor shall clean and disinfect trash containers and diaper pails daily, first with hot water and detergent, and then sanitize them with bleach water or other approved disinfectants/sanitizers.

1.4.6.15 STOCK RESTROOM

The Contractor shall maintain sufficient quantities of restroom and facility supplies to prevent depletion of any provided supplies, including trash liners, toilet tissue, paper towels, and hand soap, between scheduled cleaning services. Supplies shall be stored in designated areas. If facility supplies are depleted before the next scheduled service date, the Contractor shall provide extra supplies within two hours of notification. The Contractor shall provide product and stock all dispensers throughout the facility to their maximum capacity, regardless of location. Occupants may access restroom supplies to restock dispensers between services.

1.4.6.16 DUSTING

Low dusting, for surfaces within 6 feet of the floor, and high dusting, for surfaces above 6 feet up to 12 feet, shall remove dust, lint, cobwebs, and litter. Surfaces include tables, shelves, bookcases, storage lockers, windowsills, moldings, handrails, pictures, clocks, window blinds, ceiling fans, walls, etc.

1.4.6.17 WINDOWS/INTERIOR GLASS

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards, shall show no traces of film, dirt, smudges, water, or other foreign matter.

Windows are defined as having an exterior side exposed to the environment and an interior side.

The Contractor shall clean both the exterior and interior sides of windows per the frequency listed in Appendix A. Glass is defined as panes where both sides are interior to the facility.

1.4.6.18 CLEAN DRINKING FOUNTAINS

The Contractor shall clean drinking fountains with sanitizing solution once daily to the standard set in paragraph 1.2.4.

1.4.6.19 CLEAN DOORKNOBS

The Contractor shall clean doorknobs with sanitizing solution once daily.

1.4.7 SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING)

The Contractor shall accomplish all cleaning tasks in accordance with paragraphs 1.1, 1.2, 1.3, and

1.4 for Special Requirement Facilities (Youth Center, School Age Programs, Fitness Centers) identified in Appendices A and B to meet the requirements of this PWS and the Service Summary (SS). Appendix A, AF Common Levels of Service Standards, establishes minimum cleaning frequencies.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES

The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repairs, and other normal maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately owned vehicles shall not be performed on site. Contractor vehicles shall have the company name prominently displayed on both sides and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for performing services defined in this PWS during normal hours of operation. All equipment used to perform this contract shall be in good working condition and must be Underwriters Laboratory (U/L) listed. Equipment found to be unsafe or unable to function as designed shall not be used to perform this contract. The CO or COR may inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The Contractor shall provide an adequate number of equipment items and vehicles to effectively fulfill the scope of this contract. The Contractor shall maintain or have backup capability to provide continued service if primary equipment or vehicles are inoperable due to maintenance or repairs.

Equipment failure shall not excuse the Contractor from performing any requirement in this contract.

1.5.2 CONTRACTOR FURNISHED TRASH LINERS AND RESTROOM SUPPLIES

The Contractor shall provide the following supplies:

a. Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

b. Toilet Tissue: Two-ply.

c. Paper Towels: Bi-Fold, Trifold, Dispenser type.

d. Hand soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

e. Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

f. Hand soap dispensers: The Contractor shall, at no additional cost to the Government supply, install, maintain, repair, and replace all hand soap dispensers. Upon discovery that a dispenser is broken, defective, or missing, or unable to be refilled, the Contractor shall immediately provide a temporary hand-size push/pump dispenser for that location. Within one (1) month of discovery, the Contractor must install a permanent standardized, sealed-system soap dispenser. The model for all permanent dispensers is subject to acceptance by the Contracting Officer. All Contractor-provided dispensers shall become the property of the Government at the end of the contract.

g. Paper towel and toilet paper dispensers: The Contractor shall ensure the proper product is inserted into the correct dispenser, as there may be several types of dispensers (single/double/trifold as well as multiple roll). With CO acceptance, the Contractor may replace a dispenser, at no additional cost to the Government, with a standardized dispenser in approved locations. If approved to install dispensers, the Contractor shall maintain, repair, or replace broken or defective dispensers. All Contractor-provided dispensers shall become the property of the Government at the end of the contract. The Contractor shall submit descriptive literature of dispensers and materials/supplies to be used prior to installation.

1.5.3 MISCELLANEOUS REQUIREMENTS

The Contractor shall:

a. Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.

b. Report fire hazards, conditions, and items in need of repair to the COR.

c. Turn in lost and found articles to the COR.

d. Notify the COR when unauthorized or suspicious persons are seen on the premises.

e. Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. The Contractor shall ensure these facilities or areas are not left unsecured at any time, including when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

f. Display the appropriate caution signs when cleaning floors or any other surface that might pose a risk of injury to personnel and shall not remove the signs until the surface is dry and safe for facility occupants to use.

g. The Contractor shall respect the privacy of all facility occupants, especially in restrooms and showers. When cleaning these areas, staff shall place appropriate signage and announce their presence before entering. Custodial staff shall not engage in any activity that could be perceived as intrusive or disrespectful.

h. Floor types are subject to change without notice. Services shall be rendered regardless of floor types. The Contractor shall notify the COR when floor types do not match facility information in Appendix B. A change in floor type only will not generate a modification but will be tracked and included in the next modification.

i. Notify the COR in writing within 24 hours of services not provided in a facility detailing cause to include lack of access to facility, renovations, or other circumstances.

j. The Contractor shall only invoice for services completed.

2 SERVICE SUMMARY (SS)

The contract service requirements are summarized in performance objectives directly related to mission-essential items. Procedures set forth in Revolutionary FAR Overhaul (RFO) 52.212-4, Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

PERFORMANCE

OBJECTIVE

PWS

PARAGRAPH

MONTHLY

STANDARD

MONTHLY

PERFORMANCE

TRESHOLDS

PO-1 Facility Cleaning Services Levels 1-3

1.1 Services provided

in full per PWS

Performance rating ≥ 90%

PO-2 Restrooms/Locker Rooms Cleaning Services Levels 1 - 3

1.2 Services provided

in full per PWS

Performance rating ≥ 90%

PO-3 Periodic Cleaning Services Levels 1-4

1.3 Services provided

in full per PWS

Performance rating ≥ 90%

PO-4 Quality Control 2.1 Contractor adherence to accepted quality control plan

Performance rating ≥ 100%

PO-5 Special Requirements Level 4 - CDC, YC, School Age, Fitness

1.4 Services provided

in full per PWS

Performance rating ≥ 95%

The monthly rating for each performance objective is calculated by averaging all facility inspection scores from that month.

Inspectable items in each facility are categorized as minor, major, or critical.

• Minor – Small deviation from standard. Does not affect safety, functionality, or compliance in a meaningful way.

• Major – Significant issues that affect performance, quality, or compliance. Could become critical if not corrected.

• Critical – Serious violations that pose immediate risk. Direct threat to safety, health, or legality. Performance requirement not met, either by omission or failure to complete tasks.

2.1 QUALITY CONTROL

The Contractor shall develop and maintain a quality control program that includes, but is not limited to, regular inspections, documented corrective actions, and employee training to ensure adherence to commonly accepted commercial practices and the requirements of this PWS. The Contractor shall develop and implement procedures to identify and prevent service deficiencies and to ensure prompt corrective action by close of business daily to prevent recurrence. At a minimum, the Contractor shall develop quality control procedures addressing the areas detailed in paragraph 2, Service Summary.

2.2 QUALITY CONTROL PLAN (QCP)

The Contractor shall submit a written QCP to the CO, for acceptance. The QCP shall specifically address the Contractor’s strategy to provide quality workmanship and continual process improvement. The QCP shall detail procedures to correct deficiencies by close of business daily. The Contractor shall also include in the QCP: facility key control procedures, measurable quality assurance efforts (e.g., a specific number of internal quality control inspections within a specified time period), training programs, and other relevant aspects of custodial services necessary for contract compliance. The Contractor may change the QCP. The Contractor shall provide a revised copy to the CO and COR for acceptance prior to implementing any changes.

The CO and COR will accept or reject changes within 10 days of receiving the revised copy from the contractor. If the CO or COR does not respond within 10 days, it will be assumed the revision is accepted.

2.2.1 Quality Control Reporting Requirements

Level 1 and Level 2 QC Reports: Each facility receiving Level 1 or 2 services will at a minimum have one inspection per quarter along with inspections following a validated concern from a facility manager or action items reported during a surveillance by the COR. A copy of each report shall be provided to the COR within 24 hours of completed quality control inspection. The Contractor shall maintain a physical log sheet posted on the back of each restroom door on which staff must record the date and time of each quality control inspection performed.

Periodic Cleaning Service QC Reports: The contractor shall provide a quality control inspection report for all periodic services that are either routine or by COR approved work order within 24 hours of completion of the services in all facilities. This includes periodic services such as

• Descale Fixtures

• Carpet / Rugs (Shampoo)

• Dusting (High – above 6 feet up to 12 feet)

• Dusting (Low – within 6 feet of the floor)

• Floor (Buff, Scrub, Burnish)

• Floor (Strip, Seal, Wax, Deep Scrub and Recoat)

• Windows (Exterior)

• Windows (Interior)

• Maintain/Strip Floors/Deep Scrub and Recoat Floors

• Power Scrub Locker-room Floors

Level 3 Academic and Level 4 Special Requirements QC Reports: Given the increased occupancy, sensitivity, and accreditation standards for these facilities the contractor shall perform a minimum of monthly quality control inspections for routine services for each Level 3 and Level 4 facility. Copies of Quality Control Inspections should be provided to the COR within 24 hours of completion of the inspection.

2.3 QUALITY ASSURANCE

The Government will conduct contract quality assurance in accordance with RFO 52.212-4(a).

2.4 CUSTOMER COMPLAINT

The COR will receive and investigate complaints from facility occupants. The COR is responsible for validating customer concerns. COR validated customer concerns will result in a contract deficiency. The COR will provide the validated customer concern in person or in writing via email. The Government will number customer concern forms in order to facilitate tracking. The Contractor shall respond to the customer concern by taking corrective action by close of business on the day of notification. The contractor shall electronically submit completed feedback detailing the corrective action taken to the COR within two days of receipt (excluding Federal holidays and weekends). If the Contractor disagrees with a customer concern, the Contractor shall notify the COR by close of business the day notification. The CO will determine if the customer concern is either valid or invalid and will provide determination in writing.

2.5 PROGRESS MEETINGS

The Government and the Contractor shall meet monthly to discuss the Contractor’s performance.

The following issues shall be discussed: opportunities to improve contract performance, any modifications required to the contract, unsatisfactory inspections/valid customer concerns, and trends regarding each performance objective, and steps taken by the Contractor to prevent future occurrences. The CO will request all parties submit agenda items in written form three days prior to the meeting, if possible. The minutes of these meetings will be signed by the CO and distributed to the COR and the Contractor. If the Contractor does not concur with the minutes, the Contractor will provide a written notification to the CO identifying areas of non-concurrence.

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES

The Government will provide combined office and storage space in a facility on the JB CHS Air Base (JBC CHS-AB) campus and on the JBC CHS Naval Weapons Station (JB CHS-NWS) campus. The Government will coordinate the initial locations and any subsequent changes to these locations with the Contractor. For the purposes of coordination, the COR will serve as the government contact and liaison.

3.1.1 JANITORIAL CLOSETS

The Government will provide janitorial closets for use by the Contractor, without cost, for storing materials and equipment (excluding flammable materials). In facilities where janitorial closets are shared, the Contractor shall coordinate storage with other users, adhering to the guidelines below to maintain cleanliness and safety. The Contractor shall maintain clean, odorless closets free of clutter and debris, or maintain the provided storage location in good order. The Contractor shall store and organize cleaning supplies and tools in a manner that allows personnel easy, unobstructed access and movement within the closet or designated storage area. The Government will lock closets or designated storage locations provided for janitorial service use, if locks are available.

All contractor items and equipment shall be clearly labeled with the Contractor's name and contact information. In shared closet locations, the Contractor will ensure storage practices do not interfere with access to or use of the storage area by other authorized parties.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT

None.

3.3 GOVERNMENT FURNISHED UTILITIES

The Government will furnish electricity, solid waste management, water, and sewage service required for the Contractor to perform the work specified in this contract

3.3.1 UTILITY CONSERVATION

The Contractor shall adhere to all base-level utility conservation practices and requirements. The Contractor shall operate under conditions that minimize utility waste.

3.4 TELEPHONE SERVICE

The Government will provide base and local commercial telephone service. The Contractor will secure long-distance telephone service at the Contractor's expense.

3.5 SECURITY, FIRE AND MEDICAL SERVICES

The Government will provide police and fire protection.