11._DRAFT__Vance_FOS__Past_Performance_Questionnaire.pdf

FA3002-13-R-0008

Attachment 11. DRAFT Vance FOS Past Performance Questionnaire

VANCE FOS

PAST PERFORMANCE QUESTIONNAIRE

WHEN FILLED IN, THIS DOCUMENT IS SOURCE SELECTION SENSITIVE IAW FAR 3.104

PLEASE DO NOT SEND THE COMPLETED QUESTIONNAIRE TO THE CONTRACTOR.

1. The contractor listed below is being considered in a Source Selection by the Air Education and

Training Command Contracting Squadron, Randolph AFB, TX. You have received this questionnaire because you have been identified as a source of Past Performance Information for that offeror.

2. Please complete the attached questionnaire for the contractor and program described in Section 1.

Send the completed questionnaire via email to the following addresses:

(Simply copy and paste the addresses below in to the “To…” box)

Email Addresses

3. Indicate a rating, based on the description below, for the contractor’s performance on the identified program. Circle the selected rating. Assessments should reflect only contractor liable performance. The following is a definition of the rating levels:

Performance Ratings

RATING DEFINITION

Satisfactory (S)

During the contract period, contractor performance is meeting

(or met) all contract requirements. For any problems encountered, contractor took effective corrective action.

Unsatisfactory (U)

During the contract period, contractor performance is failing

(or failed) to meet most contract requirements. Serious problems encountered. Corrective actions were either ineffective or non-existent. Extensive Customer oversight and involvement was required.

Not Applicable (N/A)

(N)

Unable to provide a rating. Contract did not include performance for this aspect. Do not know.

4. Please provide narrative explanations to support your ratings particularly for high or low ratings.

Space for your remarks is provided after each area.

5. In addition to completing the attached questionnaire for the identified program, please provide comments on any other programs for which your activity has contracts with this contractor. You are urged to supplement your own knowledge of the contractor’s performance with the judgment of others in your organization.

6. Please fill in all sections. Indicate “Not Applicable - N/A” if a question does not apply. Your prompt response will be key to the successful and timely completion of this source selection and ensuring the Government receives the best value.

Attachment 11

SECTION 1: CONTRACT IDENTIFICATION

A. Program Title: _____________________________________________________________________

B. Contractor (Company/Division): _______________________________________________________

C. Contractor Cage Code: ______________________________________________________________

D. Contract number: __________________________________________________________________

E. Contract type (e.g., FFP, FPIF, CPFF): _________________________________________________

F. Was this a competitively awarded contract? Yes __________ No _________

G. Was this contract set aside for small business? Yes __________ No _________

If Yes, how was it set aside? _______________________________________________

H. Period of performance: _____________________________________________________________

I. Initial contract cost: ________________________________________________________________

J. Current/final contract cost: ___________________________________________________________

K. Reasons for differences between initial contract cost and final contract costs:

L. Brief Description of Effort as ________Prime or ________Subcontractor:

Attachment 11

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name:

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract, i.e. local, national, worldwide, other Commands:

SECTION 3: EVALUATOR IDENTIFICATION

A. Evaluator's Name:

B. Evaluator's Position or Title ( e.g., Program Manager, QAE, PCO/ACO):

C. Evaluator's Phone/Fax number:

D. Evaluator's Email Address:

E. Number of years Evaluator worked on subject contract:

F. Other suggested points of contact:

SECTION 4: EVALUATION

A. QUALITY SYSTEM

A.1. How did the contractor do with providing quality of services, products, and workmanship?

SAT UNS NA

Comments:

A.2. How did the contractor implement processes for identifying and preventing deficiencies to include root cause analysis procedures in the quality of service, including workmanship, products, and customer support?

SAT UNS NA

Comments:

A.3. How did the contractor apply and monitor corrective actions and ensure successful and timely problem resolution?

SAT UNS NA

Comments:

A.4. How did the contractor’s system(s) for recording, computing, and accessing performance measure data?

SAT UNS NA

Comments:

A.5. How did the contractor link the quality control process to their training program? SAT UNS NA

Comments:

A.6. How did the contractor do with workforce staffing of their quality system? SAT UNS NA

Comments:

A.7. How did the contractor’s corporate management approach do with identifying negative trends and implementing corrective actions?

SAT UNS NA

A.8. Overall how would you rate the contractor’s quality system? SAT UNS NA

Attachment 11

A. QUALITY SYSTEM

B. STAFFING PLAN

B.1. How did the contractor do with workforce staffing to support all Performance Work

Statement (PWS) requirements?

SAT UNS NA

Comments:

B.2. How did the contractor’s organizational structure support the Performance Work

Statement (PWS) requirements? SAT UNS NA

Comments:

B.3. How did the contractor’s staffing skill mix support PWS requirements? SAT UNS NA

Comments:

B.4. How did the Contractor cross-utilize their workforce. Consider whether a Collective

Bargaining Agreement (CBA) was in place and cross-utilization was permitted under the

CBA?

SAT UNS NA

Comments:

B.5. How did the Contractor backup “one deep” personnel with properly trained/certified personnel to ensure continuous contract performance?

SAT UNS NA

Comments:

B.6. How did the Contractor maintain adequate staffing to meet changing, unscheduled, urgent, and surge requirements while meeting PWS requirements?

SAT UNS NA

Comments:

B.7. How did the Contractor do with providing adequate staffing to support aging aircraft maintenance requirements?

Attachment 11

B. STAFFING PLAN

Comments:

B.8. How did the Contractor resolve/avoid labor disputes and/or strikes or execute their

Strike Plan to ensure no interruption of services?

B.9. Overall, how would you rate the Contractor’s staffing plan? SAT UNS NA

C. Management Approach and Understanding the Requirements

C.1. How did the Contractor do with providing adequate aircraft availability to meet the flying mission?

SAT UNS NA

Comments:

C.2. How did the Contractor do with performing daily workload, to include meeting time change requirements, TCTOs, unscheduled maintenance, pre-flights, basic post flights, special inspections, launch and recovery of aircraft, troubleshooting, on and off equipment repairs to meet PWS requirements?

SAT UNS NA

Comments:

C.3. How did the Contractor do in effectively managing a Foreign Object Damage

(FOD) program, and damage to government property?

SAT UNS NA

Comments:

C.4. How did the Contractor do with providing qualified instructor(s) to train Government personnel as part of the services?

C.5. How did the Contractor do with managing aircraft phase inspections?

Comments:

C.6. How did the Contractor do with managing aircraft engine maintenance?

SAT UNS NA

Comments:

C.7. How did the Contractor do with ensuring airfield inspections were accomplished at home station and auxiliary airfield(s) managed by the base or station? SAT UNS NA

Comments:

C.8. How did the Contractor do with providing a comprehensive training plan to ensure that only properly trained employees were performing the PWS required services?

SAT UNS NA

Comments:

C.9. Overall, how would you rate the Contractor’s Management Approach and

Understanding the Requirements?

E. CONTRACT REQUIREMENTS

E.1. To what degree was the contractor able to meet or exceed small business goals set forth in the approved subcontracting plan?

UNS SAT NA

E.2. How effectively did the contractor manage small business participation to meet technical performance?

UNS SAT NA

E.3. Rate the Contractor’s responsiveness to modification requests or adjustments in delivery requirements.

UNS SAT NA

E.4. Rate the effectiveness of the Contractor’s ability to manage their subcontractors’ quality of work.

UNS SAT NA

E.5. If the Contractor was issued a cure notice or show cause notice, rate the contractor’s performance pertaining to rectifying the situation.

UNS SAT NA

E.6. Rate the Contractor’s effectiveness with showing initiative to identify and solve issues and offer alternative approaches.

UNS SAT NA

E.7. Rate the Contractor’s ability in paying their subcontractors/suppliers and personnel in a timely manner.

UNS SAT NA

E.8. Rate the quality and accuracy of documentation the Contractor provided in support of Requests for Equitable Adjustment and/or other contract changes.

UNS SAT NA

E.9. Rate the Contractor’s ability to maintain a cooperative business relationships with the Government personnel, e.g. Contracting

Officer’s Representative (COR), contracting personnel, customers, etc.

UNS SAT NA

E.10. Rate the contractor’s ability to delegate authority to project managers and supervisors commensurate with contract requirements.

UNS SAT NA

E.12. Please provide YOUR OVERALL RATING for this factor. UNS SAT NA

F. Please discuss each response for which you indicated EX (Exceptional), MAR (Marginal) or UNS

(Unsatisfactory) in response to the questions above (use additional sheets, if necessary).

G. Government Contracts Only: Was this contract partially or completely terminated for default or convenience? Or indicate if there is a pending termination?

No ____

Yes ____ For Default ____ For Convenience ____ Pending Terminations ____

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc).

H. Please provide YOUR OVERALL RATING for this contract by circling your rating:

UNS SAT NA

I. GENERAL COMMENT (Choose one of the following and explain your choice in the remarks)

Given what I know today about the contractor’s ability to execute what he promised in his proposal, I, (mark your response below) , award to him today given that I had a choice.

Definitely would _____________

Probably would ______________

Might or might not ____________

Probably would not ___________

Definitely would not ___________

SECTION 5: NARRATIVE SUMMARY

Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

Please provide any additional comments concerning this contractor’s performance, as desired.

EVALUATOR’S SIGNATURE DATE

PLEASE DO NOT SEND this completed questionnaire to the Contractor.

WE APPRECIATE YOUR PROMPT RESPONSE AND ASSISTANCE!