DRAFT Attach 1 PARCS PWS.pdf

PERIMETER ACQUISITION RADAR

ATTACK CHARACTERIZATION SYSTEM

(PARCS)

PERFORMANCE WORK STATEMENT

(PWS)

Supporting:

10TH SPACE WARNING SQUADRON (SWS)

CAVALIER SPACE FORCE STATION (SFS),

NORTH DAKOTA (ND)

Solicitation Number: FA2518-22-R-0001 As of: 19 November 2021

TABLE OF CONTENTS

SECTION 1

PERIMETER ACQUISITION RADAR ATTACK

CHARACTERIZATION SYSTEM (PARCS)

SERVICES REQUIREMENTS

PAGE

CHAPTER 1 GENERAL REQUIREMENTS 1 - 7

CHAPTER 2 RADAR OPERATIONS SUPPORT 8 - 11

CHAPTER 3 ON-SITE OPERATIONAL SYSTEM ANALYSIS 12

CHAPTER 4 MISSION SYSTEM MAINTENANCE 13 - 16

CHAPTER 5 COMMUNICATIONS OPERATIONS AND MAINTENANCE (O&M) 17 - 25

CHAPTER 6 LOGISTICS MANAGEMENT 26 - 30

CHAPTER 7 CIVIL ENGINEER (CE) 31 - 38

CHAPTER 8 INDUSTRIAL, PHYSICAL, AND OPERATIONAL SECURITY 39 - 40

CHAPTER 9 OCCUPATIONAL AND BIOENVIRONMENTAL HEALTH 41 - 42

CHAPTER 10 ENVIRONMENTAL MANAGEMENT 43 - 47

CHAPTER 11 KNOWLEDGE MANAGEMENT 48

CHAPTER 12 CONTRACT TRANSITION 49 - 50

SECTION 2 PARCS SERVICES SUMMARY 51 - 52

SECTION 3

GOVERNMENT-FURNISHED PROPERTY, EQUIPMENT,

RESOURCES, SERVICES, AND INFORMATION

53 - 54

SECTION 4 APPENDICES

APPENDIX A ABBREVIATIONS AND ACRONYMS 55 - 66

APPENDIX B DEFINITIONS 67 - 78

APPENDIX C EMERGENCY WORK 79 - 80

APPENDIX D PUBLICATIONS CROSS-REFERENCE 81 - 88

APPENDIX E REPORTS CROSS-REFERENCE 89 - 99

APPENDIX F MILITARY FAMILY HOUSING (MFH) 100

APPENDIX F SERVICE AREA 100

PARCS SERVICES REQUIREMENTS

CHAPTER 1

PARCS GENERAL REQUIREMENTS

1.1. MISSION. The Perimeter Acquisition Radar Attack Characterization System (PARCS) provides strategic warning and attack assessment of sea-launched and intercontinental ballistic missiles launched against the continental United States and southern Canada; continuously provides critical missile warning and space surveillance data to North American Aerospace Defense Command, United States Space Operations Command, and regional combatant commanders; and monitors and tracks earth-orbiting objects to enable space situational awareness and space control.

1.2. SCOPE. The Contractor shall provide non-personal services to operate, maintain, and support (OM&S) the Perimeter Acquisition Radar Attack Characterization System (PARCS) at Cavalier Space Force Station (SFS), ND. Services encompass base support including management of radar and mission computer maintenance, civil engineering, environmental functions, security, logistics, sensitive and non-sensitive communications. The Contractor shall provide all necessary personnel, administrative, and managerial resources necessary on a continuous, 24-hours-a-day, 7-days-a-week (24/7) basis to meet Space Force Station operations and maintenance requirements as specified in this PWS. Support Radar Operational Time as specified in Chapter 2 of the PWS. Services shall include support for system upgrades and modifications, as well as provide day-to-day support services. The Contractor shall support organizational level maintenance on system upgrades and modifications once they are accepted by the Government.

1.2.1. Service Area. The service area as defined herein is for all areas within Cavalier SFS, ND, also referred to as “the site”, with the exception of areas identified within installation boundaries under the control of the privatized Military Family Housing and privatized utility Contractor controlled areas.

1.2.2. Active Cyber Defense. The United States Space Force is moving towards active cyber defense capabilities and implementation. It is anticipated that active cyber defense support will be required on this contract in support of these requirements in the approximately FY21/FY22 timeframe. The type of work required has not been determined at this time, but if the work is added to the contract, it will be separately negotiated sometime after contract award.

1.2.3. Firm Fixed Price (FFP) Contract Line Item Numbers (CLINs). The Contractor shall provide on a FFP basis non-personal services for all labor, management, transportation, equipment, materials, supplies and parts (not available through the Integrated Logistics System- Supply (ILS-S) for mission equipment maintenance) and services necessary in performance of PWS requirements that are foreseeable and can be forecasted. The FFP also includes consumables (office supplies, toner, paper, etc.) in performance of day-to-day contract requirements. Requirements shall be covered in the fixed price even if the Contractor chooses to subcontract to a company to perform the work. The Contractor shall cover all employee expenses to include unofficial travel, for example leave, to and from site. The Contractor shall cover any collective bargaining agreement (CBA), or other agreement, employee meal costs and unofficial travel expenses as agreed to between the Contractor and its employees. The Government will not reimburse these costs on a cost reimbursable basis.

1.2.4. Cost Reimbursable (CR) CLINs. The Contractor shall be reimbursed for Government approved equipment, materials, supplies, labor, and parts necessary for repairs that are not part of preventive or organizational level maintenance as defined in the PWS, and which are not foreseeable and cannot be forecasted. The Contractor shall be reimbursed for Government approved TDY and non-local travel. The Government will reimburse the contractor for labor hours resulting from minor labor surges as approved by the Contracting Officer (CO). All minor labor surges, regardless of number of hours or cost, shall be pre-approved by the Contracting Officer prior to start of work. The Government will pay the Contractor such costs as are determined to be allowable, allocable, and reasonable in accordance with Part 31, Subpart 31.2, of the Federal Acquisition Regulation. For the purposes of this provision, allowable items of cost shall include costs for initial or replenishment spare parts, operational materials/supplies, material handling, off-site depot level maintenance, packaging, freight, contingencies, and G&A burden (when applicable), for those approved purchases authorized by and in accordance with the PWS.

Fee/profit will not be allowed.

1.2.5. Environmental Compliance and Pollution Prevention Cost Reimbursable CLIN. The Contractor shall be reimbursed for Environmental Compliance costs and Pollution Prevention costs using the CR CLIN. Environmental Compliance and Pollution Prevention permits, fees, analysis, sampling, TDY travel associated with Government approved training, and hazardous waste disposal shall be reimbursed. Any single purchase over $5,000 requires CO approval.

1.2.6. Individual Job Orders (IJOs). This paragraph outlines the Government’s requirement for work, which is not specifically identified in the PWS, but which is still within the general scope of this contract. The Government anticipates using FFP or CR IJOs and under special circumstances a Cost-Plus-Fixed-Fee (CPFF) may be used, IJO CLIN type will be determined by the Contracting Officer on a case-by-case basis depending on the nature of the work. The Contractor shall develop initial technical and cost proposals for Government review and approval at the request of the CO. The Contractor shall perform planning, development, and distribution of plans and specifications, installation instructions, bills of materials, as-built (red-lined) drawings, specifications, and inspection to complete the job at the work location. Provide all necessary management for IJOs to include technical management, logistics support and services, administrative support and services, engineering, drafting, and similar requirements as they occur.

The CO will negotiate IJOs prior to any action occurring. Work shall commence once a bi-lateral modification is negotiated and signed.

1.2.7. Staffing Positions. Retain personnel to meet mission and facility requirements essential to the work being performed under this contract. Employees shall have current and valid professional certifications at contract performance start in accordance with proposed position descriptions. Immediately notify the CO of a personnel vacancy. Submit a plan to the CO and Government Program Manager (PM) no later than 15 calendar days after a vacancy occurs and provide an updated personnel staffing chart. The contractor will have 60 calendar days from the date a personnel vacancy occurs. The vacancy is considered filled when the individual is on-site performing work meeting the position description requirements. Replacement personnel must meet the qualifications and certifications of position descriptions as proposed by the contractor. If a government delay prevents compliance with this requirement, submit a written waiver request to the CO for approval. The Government expects that performance continues for the areas vacant until the vacancy is filled. Moving, hiring or promoting personnel from one performance area to another will constitute a vacancy in the losing performance area. (See Appendix E, R1.1)

1.2.8 Third-Party Support. Provide technical information and logistical support for other contractors, subcontractors, or Government agencies in support of upgrades, projects and other efforts impacting PWS requirements and installation/site operations. It is permissible for the contractor to separately contract with third-parties under the following conditions: (a) the services are performed on a non-interference basis with the contractual services performed under this contract, (b) no Government property provided under this contract is used in performance of third-party services without written approval of the CO, and (c) the 21 SW Government PM and CO are informed of third-party contracts prior to final agreement.

1.3. CONTINUANCE OF PERFORMANCE/MISSION ESSENTIAL SERVICES. In the event of a crisis declared by the President of the United States and/or the Secretary of Defense, the Contractor shall continue performing all the PWS requirements. The Contractor shall continue services through all Force Protection and Defense Conditions without interruption. In a time of crisis, other services to increase the security and well-being of Cavalier SFS may be required on a 24/7 basis as determined by the 10 SWS Commander and directed by the CO.

1.3.1. Contingency Planning. The Contractor shall develop a contingency plan and provide to the CO 30 calendar days prior to contract start; provide updates to the CO within 30 calendar days of any changes. The plan shall provide for continued operations and timely return of systems to operational status in the event of a declared crisis, catastrophic and non-catastrophic events and work stoppages for Cavalier SFS. The plan shall contain the following information at a minimum: continue support during contingency actions, emergency work requests, natural disasters, labor strike/personnel walk-off, contingency mobilization, and mobilization recall commitments.

1.4. PROGRAM MANAGEMENT. The Contractor shall immediately report problems affecting functional area accomplishment or Contractor performance to the 10 SWS Commander, Government Program Manager (PM), and CO.

1.4.1. Key Points of Contact. The Contractor shall provide the names, home, and duty phone numbers of key points of contact at Cavalier SFS to the 10 SWS Commander, Government PM, and CO in writing at contract start and within five business days of any subsequent changes.

1.5. GENERAL REQUIREMENTS: The Contractor Shall:

1.5.1. 10 SWS Operating Instructions (OIs). Document current procedures in 10 SWS OIs where other manuals and directives are not available or do not provide sufficient instructions and coordinate through the 10 SWS Commander. The DEL 4/Chief of Maintenance will review and accept mission system maintenance procedures prior to implementation. OIs should not include proprietary markings or information. (See Appendix E, R-S3.2)

1.5.2. Technical Order (TO) Distribution and Control. Establish and maintain a technical publications program IAW TO 00-5-1. Update and maintain all provided technical orders to ensure they are useable and comply with TO 00-5-1.

1.5.3. Cavalier SFS Plans, Policies, and Procedures. Comply with Cavalier SFS plans, policies, and procedures.

1.5.4. Existing Records. Maintain all Government records in the format provided.

1.5.5. Generated Documentation. Maintain all records generated in performance of PWS requirements in editable electronic format and make a copy available for Government review and retention, upon request.

1.5.6. Contractor Reports. Provide electronic reports to the Government as specified in Appendix E. Contractor format is acceptable unless specified otherwise.

1.5.7. Compliance. Apply industry standards and commercial best practices, in the absence of directive technical orders and publications referenced in Section 4, Appendix D. Comply with local, state, and federal statutes in the performance of PWS requirements.

1.5.8. Elevated Privileges. Have certifications IAW DoD 8570.1-M and a security clearance IAW DoDM 52000.02 and AFMAN 16-1405, Section 3.2 Table 2 for employees with elevated privileges.

1.5.9. Support Agreements. Comply with Host-Tenant requirements indicated by “the receiver will” and IAW Support Agreements. Advise the CO, 10 SWS Commander, and Government PM, in writing, of any required support not reflected in support agreements.

1.5.10. Equipment Maintenance. Maintain all assigned equipment IAW TOs or commercial manuals when TOs are not available.

1.5.11. Quality Program. Develop, implement, and maintain a Quality Program on par with or exceeding ISO 9001 to ensure service delivery meets or exceeds all performance requirements in the PWS.

1.5.11.1. Quality Program Plan (QPP). Implement the Quality Program IAW a QPP providing insight into the following quality processes: internal audits including procedures and oversight, identification of deficiencies, prevention of nonconforming services, and corrective measures if performance requirements are not attained. Make the QPP available for review to the SAM- D/PMG Quality Assurance Manager (QAM) at contract start, when changes occur, and upon request.

1.5.11.2. Commander’s Inspection Program (CCIP). Where applicable, incorporate Government self-inspection checklists IAW AFI 90-201. To comply with the CCIP, complete the applicable checklist items, Headquarters Air Force and Major Command (MAJCOM) (if available) checklists which are within the Contractor’s area of responsibility and as directed by the current inspection program. Document in the current system within five (5) duty days, any non-compliance or compliance status changes concerning the checklist listed questions, if on contract.

Report current compliance status and deficiencies utilizing the CCIP.

1.5.11.3. Quality Status Report (QSR). Generate and distribute a QSR. (See Appendix E, R1.2)

1.5.12. Outside Agency Support. Provide technical assistance and advice to all other Contractors or Government agencies to support design, development, and installation of new facilities, systems, or equipment within the scope of this PWS.

1.5.13. RESERVED

1.5.14. Sensitive Compartmented Information (SCI) Facility (SCIF). The Contractor shall provide Top Secret (TS)/SCI cleared primary and alternate representatives IAW AFMAN 14-304 (FOUO) and DoDM 5200.02 and AFMAN 16-1405, Paragraph 3.3, b (1) for Communications Security (COMSEC), Information Systems Security Officer (ISSO)/Information Systems Security Manager (ISSM), and Specialty Security Representative (SSR) at start of contract and within 30 calendar days of personnel changes. All three roles can be filled by the same person. TS/SCI cleared personnel will also perform equipment maintenance from the Joint Worldwide Intelligence Communications System (JWICS) point of presence (PoP) to the Government-owned equipment in the SCIF. Routine facility maintenance of the SCIF will also be required. TS/SCI cleared personnel are not required for facility maintenance activities but must coordinate with SCIF personnel and schedule time for facility maintenance on a noninterference basis and in order to allow time for SCIF sanitization and escort by cleared personnel.

1.5.14.1. SCIF Equipment. Maintain SCIF terminals, equipment and cabling/connections to the JWICS node/demarcation point. Coordinate JWICS service interruptions with the appropriate service provider or organization. At least one JWICS terminal available within 2 hours after contacting contractor for repair.

1.5.14.2. SCIF Maintenance. Coordinate SCIF modifications in advance of work with AFSPC/SSO to ensure certification requirements are maintained. Coordinate maintenance actions with the on-site COR and DO in advance to ensure SCIF can be cleared for performance of maintenance functions.

1.6. PERSONNEL MANAGEMENT. The Contractor shall:

1.6.1. Site Manager. Provide an on-site manager for continuous daily operation who shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. Ensure a Site Manager is available on-site during normal duty hours. After normal duty hours, a Site Manager or designated representative shall be physically on site to resolve any problems within two hours of notification.

1.6.2. 10 SWS Commander’s Authority. Adhere to the 10 SWS Commander’s authority to immediately remove any employee from Cavalier SFS when retention of such employee endangers life, property, or security and when identified in writing by the 10 SWS Commander.

1.6.3. Contractor Identification. Contractor employees shall identify themselves as Contractor personnel by displaying appropriate badging. Contractor employees shall also identify themselves as Contractor personnel in email correspondence, phone discussions, and while attending meetings.

1.7. CONTRACTOR PRIVILEGES. The Government retains the right to withdraw privileges authorized herein that are subject to abuse by Contractor employees or their dependents. Upon investigation of facts and circumstances of any incident, services or privileges may be withdrawn on a permanent or temporary basis, at the sole discretion of the 10 SWS Commander.

1.8. BRIEFINGS, MEETINGS, TOURS, AND ESCORT SUPPORT. The Contractor shall provide support for briefings, meetings, tours, and escort support on a non-interference basis to mission operations. Maintain workload data on briefings, meetings, tours, and escort support. (See Appendix E, R1.3) The Contractor shall:

1.8.1. Management Meetings. Participate in and provide briefings at management meetings with the 10 SWS Commander and staff. The purpose of these meetings is to discuss a broad range of contractual and performance issues. The Government and Contractor shall mutually agree on the meeting format and content.

1.8.2. Government Meetings. The Contractor’s management staff shall support Government conferences, meetings, reviews, weekly Maintenance Production Status Teleconference, Multi- Functional Team (MFT) meetings, sustainment and performance working group meetings, Cavalier SFS orientations, and other interchanges.

1.8.3. Cavalier SFS Briefings and Tours. Conduct Cavalier SFS briefings and tours when requested by the 10 SWS Commander and provide technical orientation and familiarization briefings.

1.8.4. Escort Support. Provide escort support for personnel without unescorted entry authorization that are performing contracted functions related to the PARCS O&M requirements.

Escorted support is determined to be available at all times due to the operations of PARCS on a 24/7 basis.

1.9. BUDGET INFORMATION. The Contractor shall participate in developing budget information including projected costs for unfunded requirements with justification and impact statements.

1.10. COPIER SUPPORT. The Contractor shall provide copier support service for the Government. Maintain workload data on copier support. (See Appendix E, R1.3) The Contractor shall:

1.10.1. Contractor-Provided Copiers. Provide two copiers (one for second floor staff and second for operations) with the following minimum requirements: copy one- and two-sided;

collate and staple; and scan to e-mail. At least one of the two copiers shall be capable to print in color.

1.10.2. Copier Availability. Ensure maintenance requests are responded to within one workday.

Copiers will be maintained to ensure availability 95% of the time each month. No copier will be inoperable for longer than three workdays, except when awaiting parts.

1.10.3. Copier Supplies. Provide copier supplies IAW Chapter 6, Supply Support.

1.11. TRAINING. The Contractor shall fund all Contractor personnel training unless otherwise stated in the PWS. Government-unique training courses will be made available to Contractor personnel and travel will be reimbursed by Government. The Contractor shall pay for training expenses when employee turnover causes the need for repetition of Government-provided training within one year of course completion. Maintain individual training records for all personnel and make these records available to the Government for review upon request. Training records shall reflect all training received on and off-site. The Contractor shall:

1.11.1. Minimum Training. Train all Government and Contractor employees on the subjects below within the first three months of arrival on Cavalier SFS and on annual basis thereafter.

1.11.1.1. Web-based Training. Complete the following web-based training within the first three months of arrival and on an annual basis thereafter: Force Protection, and Cybersecurity and Awareness Program.

1.11.1.2. Local Procedure Training: Provide and complete the following local procedure training at contract start and on an annual basis thereafter. For new employees provide and complete the following local procedure training within the first three months of arrival and on an annual basis thereafter: Severe weather training, hazardous materials and hazardous waste (identification, management, storage, and disposal), work order and other civil engineer customer procedures, administrative telephone usage, Local Area Network (LAN), installation environmental management program, supply procedures, transportation and vehicle usage procedures, and hazard communications (HAZCOM) training (required prior to commencement of work).

1.11.1.3. Advanced Training. Implement, update, and maintain site radar and system familiarization material and provide information and equipment demonstrations to Operations personnel. (See Appendix E, R1.6)

1.11.1.4. Inform and Train Visitors to Upper Tier Maximum Permissible Exposure (MPE) Areas. Inform visitors they may be entering an environment where the power density levels beyond the entry control point could be expected to exceed those levels normally found in their private domicile, but still within the safe limits for an Electro-Magnetic Frequency (EMF) action level environment. The Contractor shall provide training which meets the requirements of AFI 48- 109, Paragraph 4.4.1.

1.11.1.5. Training Records. Maintain individual training records for all personnel at contract start and make the records available to the Government upon request.

1.11.2. Missile Warning Operations Center (MWOC) Support Technicians Training. Create and maintain initial and proficiency training program for MWOC Support Technicians (MSTs).

Training program should produce equally capable MSTs able to handle all aspects of their responsibilities. Coordinate training program with 10 SWS/DOU to ensure military crew and MST training are synchronized.

1.11.3. Contractor Knowledge Management (KM). Create, execute, and maintain a KM Plan within 60 days of the contract award and provide updates semi-annually thereafter. (See Appendix E, R1.4)

1.12. PHOTO BADGING SYSTEM. The Contractor shall maintain photo badging system equipment and card readers IAW manufacturers’ recommended procedures.

1.13. INSTALLATION- AND HIGHER HEADQUARTERS-DIRECTED EXERCISES. The Contractor shall participate in installation- or higher headquarters-directed exercises. The 10 SWS Commander will define the level of participation to meet mission objectives. Maintain workload data on number of installation- or higher headquarters-directed exercises. (See Appendix E, R1.3) The Contractor shall provide and assign a primary and alternate to the Unit Control Center during activations for real-world events, headquarters inspections, or local exercises as determined by the 10 SWS Commander.

1.14. HIGH ALTITUDE ELECTROMAGNETIC PULSE (HEMP) SHIELD MODIFICATION. Submit designs for facility modifications requiring HEMP shield penetrations to the USSF (SAM- D/PMG) HEMP Program Management Office (PMO) for review/approval 30 calendar days prior to project start. Repair/installation team(s) must include HEMP qualified contractors to ensure shield hardness is maintained.

1.14.1. HEMP Breach. Any unapproved breach to the HEMP shield must be repaired immediately and retested IAW MIL-STD-188-125 at the contractor's expense.

1.14.2. Reporting HEMP Anomalies. Examine HEMP Hardness Critical Assemblies (Doors, Filters and facility shield) on a monthly basis for defective operation, improper use or damage (penetrations to the shield). Document and report any findings to the 10 SWS Commander and SAM-D/PMG to ensure that corrective actions are planned and implemented to maintain the HEMP health of the site. Keep documentation of HEMP assembly checks available for Government review upon request.

CHAPTER 2

RADAR OPERATIONS SUPPORT

2.1. SENSOR OPERATIONS. The Contractor shall support the Space Situational Awareness and Missile Warning missions IAW Space Surveillance Operations (SSOps) Operating Instruction (OI) 534-9(S), Strategic Communications Instruction (SI) 534-16(S) and Combined Space Operations Center (CSpOC) taskings. Develop/test approved tactics techniques and procedures (TTPs) or other tasks.

2.1.1. Mission Planning. The Contractor shall accomplish mission planning in coordination with 10 SWS/DOK as required for high interest events. The Contractor shall coordinate with the 10 SWS Director of Operations (DO) prior to testing out preliminary procedures for potential TIPs.

The Contractor shall coordinate with the DO prior to implementing proposed TIPs that have been tested.

2.1.2. Procedures Outside of the TO. The Contractor shall perform manual scheduling, special sensor settings, and other special techniques IAW approved TTPs. The Contractor shall document unique procedures that are not included in technical orders or in locally developed procedures. The Contractor shall submit proposed locally developed procedures to the DO through DOK for review/processing and potential initial approval for use through SpOC/S3, and/or at the discretion of the DEL 4/CC.

2.2. EQUIPMENT AVAILABILITY. The Contractor shall maintain an overall Radar Availability Contractor Controlled (Acc) each calendar month of not less than 99% to meet mission-operational Acc. Acc is expressed as a percentage (%) and represents that portion of time the system is performing its assigned missions based on Contractor-Liable Downtime (CLD) relative to a specific operating time.

2.2.1. Acc Calculation. The Acc is calculated on a monthly basis as follows:

Acc = (Radar Operational Time- CLD) x 100 Radar Operational Time

Where the terms of the equation are defined as follows:

2.2.1.1. Contractor-Liable Downtime (CLD). Downtime is any mission degradation that results in Operations Capability (OPSCAP) RED time. The CLD is all corrective maintenance downtime except for the following:

2.2.1.1.1. Scheduled Downtime. Downtime scheduled in the Combat Capability Assessment Schedule (CCAS) and approved by the 10 SWS Commander and higher headquarters and determined as non-Contractor liable.

2.2.1.1.2. Government Personnel Errors. Downtime caused by Government personnel.

2.2.1.1.3. Contractor Personnel Errors. Downtime caused by other Contractor personnel not associated with PARCS O&M Contractor.

2.2.1.1.4. Higher Headquarters Priorities. Downtime due to a higher headquarters priority.

2.2.1.1.5. Satellite Correlation Function (SCF). Spacetrack downtime due to SCF initialization following a normal system recovery, when the SCF initialization delay or the recovery itself is not due to Contractor error.

2.2.1.1.6. Power Outage Delays. Downtime due to delays in the computer initialization process after power is restored following a power outage, not to exceed 30 minutes during Radar Operational Time. Delays in radar and computer system initialization exceeding 30 minutes after restoral of full power will be assessed as CLD.

2.2.1.1.7. Outside Contractor’s Control. Downtime caused by events outside the Contractor's control may be determined to be non-Contractor liable by the CO with inputs from the 10 SWS Commander or designated representative. For example, downtime caused by unobtainable spare parts may be determined to be non-Contractor liable where the Contractor has attempted to keep adequate bench stock while properly planning ahead for parts deficiencies and using the procedures within the Standard Base Supply System (SBSS), but due to problems beyond the Contractor’s control, those parts have not been delivered.

2.2.1.2. Radar Operational Time. The amount of time the mission system is required to be available, defined as Y in minutes per day times the number of days in the month minus scheduled downtime.

2.2.1.3. Acc Example. Using the data in PWS Paragraph 2.2.1.2 for Radar Operational Time, and a CLD of 90 minutes for a given month, here is the Acc calculation for that month:

Acc = Radar Operational Time - CLD x 100 = Y - 90 x 100 = Z% Radar Operational Time Y

2.3. MISSILE WARNING OPERATIONS CENTER (MWOC) SUPPORT REQUIREMENTS. The Contractor shall:

2.3.1. MWOC Support. Establish verbal communications with the MWOC crew within ten seconds of activation of the Site Report Loop or MWOC to MST point-to-point line and respond within thirty seconds for all Site Report events.

2.3.2. Equipment Failures, Maintenance Actions, and Communications Status. Monitor and report to on duty MWOC personnel any equipment failures, maintenance actions, and communications status that could cause system degradation or adversely impact the mission.

2.3.2.1. Equipment Status. Provide all essential radar, computer, power and communications equipment status updates and changes affecting the Missile Warning and Space Domain Awareness missions to the MWOC, when requested by MWOC or immediately upon status change or updates.

2.3.2.2. System Configuration. Coordinate with on-duty MWOC personnel on power shutdown, changeover, and system reconfiguration and restoration actions that could impact operations.

2.3.2.3. Direct Operating Support. Respond to on-duty MWOC personnel requests for information and provide direct operating support of the MWOC in areas of system operations and equipment control.

2.3.2.4. Technical and Statistical Data. Provide technical and statistical data to 10 SWS Commander upon request within 5 days. If more than 5 days is required to fulfill the request, notify 10 SWS Commander the length of time needed and reason the request cannot be answered within 5 days.

2.3.3. Electro-magnetic Interference (EMI). Immediately upon indications of EMI, advise MWOC personnel of system interference and determine if interference is external or internal.

2.3.3.1. Internal EMI. Coordinate termination of internal interference with the MWOC.

2.3.3.2. External EMI. For external interference, provide signal characteristics, if available, to the MWOC and Installation Spectrum Manager (ISM) for EMI reporting.

2.3.3.2.1. EMI Changes. Notify MWOC personnel, and the Installation Spectrum Manager, when the interference changes or ceases.

2.4. SPACE SURVEILLANCE SUPPORT. The Contractor shall provide space surveillance support to meet requirements of SSOps OI 534-9 (S).

2.4.1. Launch Folders and Nominals. The Contractor shall coordinate with Higher Headquarter agencies to update New Foreign Launch folders and Pre-Planned Launch nominal element sets annually or as directed.

2.5. INSTALLATION- AND-HIGHER HEADQUARTERS-DIRECTED EXERCISES. The Contractor shall participate in installation-or higher headquarters-directed exercises and assign a primary and alternate to the Emergency Operations Center (EOC) during activations for real- world events, headquarter inspections, or local exercises as determined by the 10 SWS Commander.

2.6. TESTING. The Contractor shall support mission system capabilities testing and evaluations to include testing, modifying and improving existing hardware, firmware or software; or testing of newly installed hardware, firmware, or software.

2.7. MEDIA. The Contractor shall store and maintain all media to include scenario tapes, disks, or other forms of scenario software necessary to perform system checkout/verification, raid simulation, training, or other special interest simulations. The Contractor shall control all media during storage, training, evaluation, and testing. The Contractor shall:

2.7.1. Media Inventory. Maintain a current inventory list of all media on file.

2.7.2. Training Simulator. Maintain and repair all simulator equipment hardware and load software used to support Operations Training, Standardization, and Evaluation.

2.8. COORDINATION AGENCY. The Contractor shall act as the coordination agency for the performance of on-site validation and investigations of data quality and special tests to include the establishment of precisely controlled test environments and procedures and the gathering of data as required by specific tasks. The Contractor shall:

2.8.1. Scheduling. Schedule and conduct mission system items IAW NI 10-3 attachment 3, and 21 SWI 10-202, Paragraphs 2.1 through 2.6.1.4, 2.7.3, 3.2, and 4.2 through 4.11.

2.8.2. External Agency Support. Provide general liaison and support to Department of Defense (DoD) agencies, United States Space Force (USSF) agencies, and associate Contractors for integration, installation, testing, and evaluation of all hardware and software modifications and/or upgrades.

2.9 OPERATIONS TRAINING COORDINATOR. The contractor shall provide Operations Training Support, Training Courseware Assistance, Simulator Support, and conduct MWOC Support Technician (MST) Training. The operations training coordinator contractor is not required to become a “certified” operator or MST, nor maintain currency requirements in these positions.

2.9.1 Operations Training Support. Provide support for the development research, maintenance, currency, and continuity of the 10 SWS operations training program.

2.9.2 Training Courseware Assistance. Assist the 10 SWS Chief of Training in the production, update, and revision of classified and unclassified Mission Qualification Training (MQT), Continuation Training (CT), Instructor Qualification Course (IQC), and Advanced Training (AT) courseware materials and submit materials for coordination and approval by the Chief of Training.

2.10 Simulator Support. Provide support for the operation of the weapons system simulator in support of formal MQT, CT, IQC, AT and any required difference training for trainees and operations crews at the 10 SWS.

2.10.1 Simulator Courseware. Provide simulator Subject Matter Expertise (SME) for simulator courseware development and at courseware review meetings. Maintain academic courseware reference material (e.g., TO/LOM updates, reference notes, and publications). Provide site personnel and simulator maintenance personnel with event data required to build training events into software formats.

2.10.2 Simulator Equipment Upgrades and Maintenance. Report instructional equipment problems (e.g., simulator, phones, PA system) IAW standardized installation reporting procedures. Review and respond to any simulator issues noted during training, surveillance, end-of-block reviews, and end-of courseware critiques. Coordinate with squadron for preparations to accommodate simulator technical refreshes and other training systems installations that interface into the simulator in accordance with system standards and guidance.

2.11 MST Training. Develop and maintain the MST training program to include all required training materials and documents. The contractor shall conduct all MST qualification, currency, and difference training. Verify MST certification, and maintain documentation for all MST training, certification, and currency.

CHAPTER 3

ON-SITE OPERATIONAL SYSTEM ANALYSIS

3.1. GENERAL SUPPORT. The Contractor shall perform on-site operational system analysis support of the PARCS and interface with Forward Users to satisfy mission requirements. Ensure equipment meets system specifications and mission requirements in accordance with Technical Orders (TOs) and system documentation and notify the government of any issues and/or limitations. The Contractor shall assign a local Primary and alternate Radar Analyst to support the following tasks:

3.1.1. Equipment. Ensure equipment meets system specifications and mission requirements.

3.1.2. Identify, Report, and Analyze Problems. Identify and document all problems and submit to the Unit Requirements Validation Board (URVB) Secretariat, as required. Accomplish initial problem analysis for Problem Reports (PRs). Maintain all support data such as computer printouts, electronic logs, and data tapes.

3.1.3. Baseline Documentation. Maintain a copy of baseline and support documentation to ensure software documentation reflects the current operational and support baseline. Maintain the master copy of all software-related documentation.

3.1.4. MWOC Response. Respond within 1 hour to emergency requests for assistance by the MWOC Crew Commander in cases of system or computer problems. The contractor shall de-conflict time off, as much as possible, to ensure one analyst is available for recall if necessary.

3.1.5. Participate in System Life-Cycle Activities. Participate in system life-cycle activities and be prepared to brief the URVB, program management reviews, design reviews, tests, and physical and functional configuration audits, as required.

3.1.6. Space Surveillance Tests. Identify system deficiencies or anomalies as a result of space surveillance tests and provide data to 10 SWS/DO and 10 SWS/DOK.

3.1.7. Test, Execute Tactics Improvement Proposals (TIPs). The Contractor shall assist in validating, testing, executing TIP proposals and maintain workload data on TIP validation and testing (See Appendix E, R3.1).

3.2. METRIC DATA ACCURACY AND SYSTEM CALIBRATION. The Contractor shall maintain metric and Radar Cross Section (RCS) accuracies within system specifications using System Readiness Verification (SRV) tests, Boresight Verification Evaluations (BVE) of Government-furnished satellite passes and Calibrated Sphere Tracking (CST) IAW PARCS OI 21-11. The Contractor shall:

3.2.1. Calibration Schedule. Request satellite calibration schedule from the MWOC, when needed.

3.2.2. Monitor Reports. Review sigma bias reports to ensure values remain within limits set by higher headquarters; the Contractor shall notify the 10 SWS Commander when values are outside the limits.

3.2.3. Project Folder Maintenance. Develop and maintain a project folder for the radar calibration program consisting of radar tracking summary reports of positional and radar cross section accuracies; derived from the analysis of data reductions of calibration satellite tracking data; and any corrective actions taken.

CHAPTER 4

MISSION SYSTEMS MAINTENANCE

4.1. GENERAL MAINTENANCE. The Contractor shall perform organizational-level maintenance and all authorized intermediate- and depot-level maintenance. Plan, schedule, direct, organize, coordinate, control, document, report, and execute all actions necessary to maintain mission equipment operability and availability. Maintain logs, records, inspection forms and Maintenance Information Systems (MIS) reflecting equipment status, inspections, and maintenance performed.

4.2. COMMUNICATIONS-ELECTRONICS (C-E) MAINTENANCE MANAGEMENT. The Contractor shall:

4.2.1. Equipment Maintenance and Repair. Maintain, calibrate, and repair the communications-electronics equipment, and perform all preventive maintenance.

4.2.2. Equipment or Mission Status Change. Coordinate with 10 SWS Director of Operations to create a maintenance schedule. Publish a maintenance schedule and make available to the Government for review.

4.2.3. Preventive Maintenance Scheduling. Schedule all preventive maintenance in the Integrated Maintenance Data System (IMDS) database by the 5th workday of the month prior to the preventive maintenance.

4.2.4. IMDS Data Entry. Input all of Standard Reporting Designator (SRD) reportable maintenance data into IMDS/Job Documentation Data (JDD) subsystem, within three days of completion IAW AFSPCI 21-108, Paragraph 1.4.1; TO-00-20-2, Paragraphs 1.3, 2.3, and Chapters 3 through 7; and the following user manuals: AF Computer System Manuals (AFCSMs) 21-556V2, 21-560V2, 21-561V2, 21-562V2, 21-563V2, 21-564V2, 21-569V2, and 21-579V2.

4.2.5. Equipment Status Reporting (ESR). Report equipment status changes IAW AFSPCI 21- 108, paragraph 1.4 and local procedures on real-time basis. Also see reference PWS Paragraph 2.3.3.

4.2.5.1. ESR Changes. Implement changes to ESR provided by DEL 4, Chief of Maintenance

(DEL 4 MW/TDM).

4.2.6. Repairs. Repair equipment at the lowest level of maintenance. Cavalier SFS maintenance level authorized for repair is determined by Source, Maintenance and Recoverability (SMR) Codes and Expendability, Recoverability, Reparability Category (ERRC) codes assigned to stock listed items IAW TO 00-25-195. The Contractor shall request depot-level maintenance when the maintenance required is beyond the scope, capability, and authorization given.

4.2.6.1. Non-SMR Coded Items. Repair items with no SMR code assigned, such as XB items, when it is cost effective or warranted by mission requirements IAW TO 00-20-2, Table 3.2.

4.2.6.2. SMR Code Changes. Submit requests for SMR code changes using AFTO Form 22, Technical Improvement Report, IAW TO 00-25-195, Paragraphs 4.1 and 4.2.

4.2.6.3. Request for Assistance. Draft all requests for Technical Assistance (TA), Engineering Assistance (EA), Emergency Depot-Level Maintenance (EDLM) or Urgent Depot-Level

Maintenance (UDLM) and submit to the 10 SWS Commander or designated representative. (See Appendix E, R4.1)

4.2.6.4. Expendability, Recoverability, Reparability Category (ERRC) Code Maximum Repair Time. Maximum repair time for ERRC items in Awaiting Maintenance (AWM) is as follows:

XD - five calendar days from detection of malfunction to repair of the asset to serviceable condition. (Exception: Traveling Wave Tube (TWT) has maximum repair time of fourteen (14) calendar days)

XF and Non-Due in from Maintenance (DIFM) - ten calendar days from detection of malfunction to repair of the asset to serviceable condition.

4.2.6.5. Maintenance Turnaround (TRN). Accomplish TRN for DIFM-coded item repairs IAW TO 00-20-3, Paragraphs 3.4 and 3.5.

4.2.7. TWT Flushing/System Faults. Monitor installed TWTs for faults related to contaminants within the water-cooling system and initiate repairs IAW local procedures to attempt to restore affected TWTs to operational status. Troubleshoot and correct all system faults related to Phase Shifters to eliminate deferred corrective maintenance. Document all maintenance actions IAW PWS Para 4.2.4.

4.2.8. C-E Corrosion Prevention and Control. Maintain all assigned equipment to minimize the effects of corrosion on C-E equipment IAW TO 1-1-689 Vol 1 and AFSPCI 21-108, Paragraph 7.1.1.1.4.

4.2.9. Equipment Configuration Control. Accomplish equipment configuration control for C-E equipment and maintain histories IAW TO 00-20-1, Chapter 9.

4.2.9.1. Change Orders. Process and document Field Change Orders (FCOs) and Engineering Change Orders (ECOs) and Time Change Technical Order (TCTO), time change items, using the instructions in TO 00-5-15.

4.2.10. Updates. Identify and update diagnostics equipment procedures or unit procedures after a hardware modification.

4.2.11. Line Replaceable Unit (LRU). Repair equipment via LRU replacement or mail-in maintenance. Equipment covered by mail-in maintenance agreements, or items that are not LRU-supportable, are identified in the PARCS Electronic Systems Equipment Listing (located in the master library) with an asterisk (*).

4.2.12. Technical Orders. Submit AFTO Forms 22 to recommend changes. (See Appendix E, R4.2)

4.2.12.1. Locally Developed Maintenance Procedures. Prior to use, all Contractor-developed Local Work Cards (LWCs) must be submitted to the local COR and routed for approval to the DEL 4 MW/TDM IAW AFSPCI 21-108, Paragraphs 3.2.2, 5.2.8, 5.2.8.1, and 7.1.3.2.7.1.

LWCs cannot modify existing PMIs, must comply with all parent TO procedures and will not introduce new requirements for tools or test equipment. Locally prepared technical instructions must not be used to circumvent centrally-managed responsibilities. LWCs shall not be inter-filed in TO binders with the related TO. Refer to TO 00-5-1, TO 00-20-1, and TO 00-33A-1001, Chapter 10 for additional guidance on LWC development and limitations on their use.

4.2.13. Engineering Investigation (EI) and Product Quality Deficiency Reports (PQDRs).

Identify materiel deficiencies and trends. Depending on deficiency type, develop an EI or PQDR and submit IAW TO 00-35D-54, Chapter 3.

4.2.14. Maintenance Production Teleconference. Participate in the weekly DEL 4 MW/TDM Maintenance Production Teleconference. The Contractor shall provide inputs to 10 SWS personnel, upon request.

4.2.15. Cannibalization. Cannibalization may only be used as a last resort and, before taking such action, all other support avenues must be exhausted.

4.2.15.1. Cannibalization Actions. Ensure all cannibalization actions are approved through the 10 SWS Commander and 460 SW Chief of Maintenance IAW TO 00-33A-1001, Paragraph 3.4.2.1g, and documented IAW TO 00-20-2, Chapter 5.

4.2.15.2. Depot Level Assets. Cannibalization of depot-level assets may only be authorized by the Item Manager through the 10 SWS Commander.

4.2.15.3. Depot Coordination. Coordinate with the Depot and order replacement parts within one day of approval and repair cannibalized equipment as soon as the parts are received, but not later than 24 hours after receipt.

4.2.15.4. Supply Coordination. Coordinate all cannibalization actions regarding supply issues through the 10 SWS Commander, 21 LRS/LGRS, and DEL 4 MW/TDM.

4.2.16. Processing and Display Subsystem - Migration (PDS-M). The Contractor shall install, configure, and maintain all hardware and software including all workstations, TACLANEs, routers, switches and hubs IAW Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and NORAD guidance.

4.3. TEST, MEASUREMENT, AND DIAGNOSTIC EQUIPMENT (TMDE). The Contractor shall manage, schedule, transport, or ship at the Government’s determination TMDE IAW, AFSPCI 21- 108, Paragraphs 3.12.1, 3.12.2, and 7.1.4, TO 33K-1-100 (series), and TO 00-20-14, Paragraphs

3.6 through 3.8. Perform organizational maintenance IAW TO 33-1-27 and TO 33-1-32. The Contractor Shall:

4.3.1. TMDE Coordinator. Appoint a primary and alternate TMDE coordinator and complete Precision Measurement Equipment Laboratory (PMEL) provided coordinator training by Servicing PMEL Lab. Comply with TMDE coordinator responsibilities IAW AFSPCI 21-108, Paragraph

3.12.2 and TO 00-20-14, Paragraph 3.6.

4.3.2. New Items. Determine if newly acquired test equipment items are considered TMDE and need to be scheduled into the PMEL for service.

4.3.3. TMDE Transportation option. TMDE support is performed at Minot AFB. Grand Forks AFB offers a Traffic Management Office (TMO) service for transportation to and from Minot AFB.

Direct transportation to Minot AFB or the use of the TMO service at Grand Forks AFB (GFAFB) are considered acceptable options for required TMDE services. If the contractor decides to transport TMDE directly to Minot AFB, the Government will not reimburse the contractor for travel costs.

4.4. MILITARY STRATEGIC, TACTICAL, RELAY (MILSTAR) SYSTEM. The Contractor shall provide operational capability and maintain the Cavalier SFS AN/FRC-181, MILSTAR terminals IAW Chairman of the Joint Chiefs of Staff Memorandum (CJCSM) (S) 6254.01.

4.4.1. Operational Availability Contractor-Controlled (ACC). The Contractor shall operate and maintain the MILSTAR terminal and facility with an Operational Acc of not less than 99% as calculated in the Paragraph 4.4.1.1 on a monthly basis. The CLD is defined in PWS Paragraph 2.2.1.1.

4.4.1.1. Acc Calculation. The Acc is calculated on a monthly basis as follows:

Acc = Operational Time – CLD x 100 Operational Time

4.4.2. MILSTAR/Advanced Extremely High Frequency (AEHF). Notify MWOC of any interruption lasting more than 5 minutes. Notification must be immediate, not more than 5 minutes of knowing of the outage to meet USSTRATCOM reporting requirements for communication systems.

4.5. Communications Processing System (CPS). Operate and maintain the CPS and facilities and perform System Administration and Security Administration on the CPS with an Acc of not less than 99.0% using the calculation in para 4.4.1.1. on a monthly basis.

4.6. TREND MAINTENANCE AND FAILURE RATES. Identify to the 10 SWS Commander if and when critical parts are projected to run out prior to possibility of resupply.

4.7. MAINTENANCE TRAINING PLAN. The Contractor shall develop and implement a maintenance training plan designed to keep C-E technicians proficient in mission system maintenance requirements. Provide a copy of the training plan at contract start and updates as changes occur to the Contracting Officer and DEL 4 Chief of Maintenance. Provide a copy of the training plan and training materials to the Government upon request. Training records shall reflect all training received on- and off-site.

CHAPTER 5

COMMUNICATIONS OPERATIONS AND MAINTENANCE (O&M)

5.1. GENERAL. The Contractor shall provide Network Management, Cybersecurity to include the Mission System, Base Telephone Service, Technical Control/Patch and Test Facility support, Land Mobile…