Exhibit_B_-_2024+Pinellas+CoC+System+Benchmarks_(1).pdf
PDF 517 KB Posted
- Attached to
- 26-0449-RFP Rapid Rehousing Fiscal Administration & Service Provider Collaborative Program
- Solicitation number
- 26-0449-REQ
- Issued by
- Pinellas County, Florida
About this file
This is a performance benchmarks document for the Pinellas County Continuum of Care (CoC) System in Florida, establishing 2024 performance standards across multiple homeless service program categories. The benchmarks cover diversion, prevention, street outreach, emergency shelter, transitional housing, safe haven, rapid re-housing, and permanent supportive housing programs, with specific performance metrics tailored to each service type and target population. For rapid re-housing programs specifically—the service model referenced in the related RFP—benchmarks require 80 percent successful exits to permanent housing, move-in timelines of 90 days for individuals and 120 days for families with minor children, income increase or retention goals of 20-30 percent depending on income type and household composition, and return-to-homelessness rates not exceeding 20 percent within two years of exit. Additional benchmarks address data quality, health insurance connectivity, employment and non-employment income improvements, unit utilization rates, length of stay requirements, and mainstream benefits enrollment across all program types. These benchmarks were approved by the Data and Strategic Planning Committee on August 17, 2023, and by the CoC Board of Directors on January 12, 2024, establishing the performance expectations that contracted service providers and fiscal administrators must achieve.
The document establishes quantifiable performance metrics that directly align with the Rapid Rehousing Fiscal Administration & Service Provider Collaborative Program solicitation (26-0449-RFP), providing the specific outcome targets against which proposals will be evaluated and contracted providers will be held accountable. The benchmarks reflect Housing First principles and best practices in homeless services, with differentiated standards recognizing varying needs across populations including domestic violence survivors, youth, families with minor children, and individuals. Performance measurement focuses on housing stability outcomes, income improvements, benefit connections, data accuracy, and recidivism prevention, with metrics ranging from 70 to 95 percent success thresholds depending on program type and outcome measure.
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Text version
Current Pinellas CoC System Benchmarks
2024 Pinellas CoC System Benchmarks Diversion 80% individuals that received diversion assistance will have a positive exit destination.
90% of individuals that received diversion assistance will maintain their resolution for 30 days and not enter the Homeless Crisis Response System.
70% of individuals that received diversion assistance will maintain their resolution for 60 days and not enter the Homeless Crisis Response System.
60% of individuals that received diversion assistance will maintain their resolution for 90 days and not enter the Homeless Crisis Response System.
Prevention At least 80% of individuals in Homeless Prevention projects exit to/remain in permanent housing (PH) or exit to PH at program exit.
75% of individuals will remain in housing 12 months after Project Exit.
Street Outreach 70% of individuals in Street Outreach projects will exit to any place other than homeless.
80% of individuals exiting from Street Outreach reason for leaving will be anything other than “Unknown.”
Emergency Shelter 30% of individuals in ES projects will exit anywhere other than homelessness.
ES projects will have no more than 20% of individuals who exited to permanent housing return to ES, SH, TH or SO within 6 months of exit.
ES projects will have no more than 35% of individuals who exited to permanent housing return to ES, SH, TH or SO within two years of exit.
10% of individuals exit from ES projects with a reason for leaving as “Unknown.”
Transitional Housing (Adult Individuals) At least 50% of individuals in TH projects will move to permanent housing at exit.
TH projects will have no more than 15% of adults who exited to permanent housing return to ES, SH, TH or SO within 6 months of exit.
TH projects will have no more than 30% of adults who exited to permanent housing return to ES, SH, TH or SO within two years of exit.
35% Increase/Retain income upon exit.
10% or less have zero income upon entry and zero income upon exit.
Transitional Housing (Youth) At least 50% of individuals in TH projects will move to permanent housing at exit.
TH projects will have no more than 15% of adults who exited to permanent housing return to ES, SH, TH or SO within 6 months of exit.
TH projects will have no more than 30% of adults who exited to permanent housing return to ES, SH, TH or SO within two years of exit.
TH/Rapid Rehousing Joint (Domestic Violence Survivor Projects) 1% of data element errors.
30% Maintain/Connect to health insurance.
95% move into Permanent Housing.
95% Increase/Maintain Income for project leavers.
2024 Pinellas CoC System Benchmarks Approved by DSP Committee August 17, 2023 Approved by CoC Board of Directors January 12, 2024 1
2024 Pinellas CoC System Benchmarks Safe Haven 70% of individuals in projects will exit to permanent housing destination.
Projects will have no more than 23% of individuals who exited to permanent housing return to ES, SH, TH or SO within 6 months of exit (based off SPM, clean data).
Projects will have no more than 37% of individuals who exited to permanent housing return to ES, SH, TH or SO within two years of exit (based off SPM, clean data).
Rapid Re-Housing (Individuals) 20% Increase/Retain employment income from entry to exit.
20% Increase/Retain non-employment income from entry to exit.
RRH projects will have no more than 20% of adults who exited to permanent housing that return to ES, SH, TH or SO within two years of exit.
90 days from project entry to move-in date for individuals.
80% of successful exits.
Rapid Re-Housing (Families with Minor Children) 30% Increase/Retain employment income from entry to exit.
20% Increase/Retain non-employment income from entry to exit.
120 days from project entry to move-in date for household.
80% of clients served exit to permanent housing.
RRH projects will have no more than 20% of households who exited to permanent housing that return to ES, SH, TH or SO within two years of exit.
Rapid Rehousing (Domestic Violence Survivor Projects) 1% of data element errors.
30% Maintain/Connect to health insurance.
95% move into PH.
95% Increase/Retained Income for project leavers.
Permanent Supportive Housing (Individuals) 85% of exits to permanent housing or maintain housing in PSH.
5% Increase/Retained employment income from at exit.
50% Increase/Retained non-employment income from at exit.
The project has a 90% Unit inventory utilization based on Housing Inventory Count (HIC).
The project has an average of 365 days or longer Length of Stay for program participants.
80% of individuals connected to mainstream benefits.
Less than 30% of clients in PSH enter and exit PSH with zero income.
2% of clients served in PSH are enrolled in Moving On.
Permanent Supportive Housing (Families with Minor Children) The project has a 90% Unit inventory utilization based on Housing Inventory Count (HIC).
The project has an average of 365 days or longer Length of Stay for program participants.
80% of individuals connected to mainstream benefits.
5% Increase/Retained employment income from at exit.
50% Increase/Retained non-employment income from at exit.
Less than 30% of clients in PSH enter and exit PSH with zero income.
85% of exits to permanent housing or maintain housing in PSH.
Permanent Supportive Housing (Domestic Violence Survivor Projects) 1% of data element errors.
30% Retain/Connect to health insurance.
95% move into PH.
95% Increase/Retain Income for project leavers.
2024 Pinellas CoC System Benchmarks Approved by DSP Committee August 17, 2023 Approved by CoC Board of Directors January 12, 2024 2
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