Exhibit A STATEMENT OF WORK (SOW).pdf

May 26, 2021 G2S Exhibit A – Statement of Work Page 1 of 65

C5ISR Gateway to Sustainment (G2S)

Exhibit A

Statement of Work

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Table of Contents

PART 1: GENERAL INFORMATION

1.1 OBJECTIVE

1.2 SCOPE

1.3 PROGRAM COVERAGE

1.3.1 SUPPLY

1.3.2 SERVICES

1.4 CONTRACT IMPLEMENTATION

1.5 PERIOD OF PERFORMANCE

1.6 AUTHORIZED CUSTOMERS

PART 2: PROGRAM REQUIREMENTS

2.1 APPLICABLE DOCUMENTS

2.2 ORDER RECEIPT PROCESSING AND OVERVIEW

2.2.1 COMPETITION FOR ALL ORDERS

2.2.2 SUPPLEMENTAL ORDER REQUIREMENT DOCUMENTS

2.2.3 ORDER RECEIPT AND MANAGEMENT

2.2.4 PERFORMANCE METRIC: QUOTE RATE

2.3 PROGRAM AND DATA MANAGEMENT

2.3.1 MANAGEMENT AND PERSONNEL ORGANIZATION

2.3.2 TECHNICAL SUPPORT

2.3.3 PROGRAM MANAGEMENT REVIEWS

2.3.4 POST AWARD CONFERENCE

2.3.5 LIMITATION ON PASS-THROUGH-CHARGES

2.3.6 DISCOUNTS AND REBATES

2.3.7 INFORMATION SECURITY REQUIREMENTS

2.3.8 CONTRACT STATUS REPORT

2.3.9 REQUIRED SKILLS, DISCIPLINES, AND TECHNICAL BACKGROUND

2.3.10 SUBCONTRACTS MANAGEMENT PLAN (SMP)

2.3.11 PERIODIC GOVERNMENT INSPECTIONS AND QUALITY CONTROL

2.3.12 CONFIGURATION MANAGEMENT, ENGINEERING ARTIFACTS AND

DOCUMENTATION

2.3.13 PERFORMANCE STANDARDS

2.3.14 INCENTIVES

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2.3.15 PLACE OF PERFORMANCE

2.3.16 DELIVERY SCHEDULE

2.3.17 SECURITY REQUIREMENTS

2.3.18 GOVERNMENT FURNISHED EQUIPMENT (GFE)

2.3.19 TOTAL ASSET VISIBILITY – CONTRACTOR

PART 3: SERVICE REQUIREMENTS

3.1 SCOPE OF SERVICES

3.1.1 Engineering and Technical Services - Test, Inspect, Troubleshoot and Repair

3.1.2 Engineering and Technical Services - Upgrade, Ancillary Engineering Services, Design Change and Qualification Testing

3.1.3. Engineering and Analytical Services and Studies - Engineering Studies and Analysis/Industrial Capability Analysis

3.1.4 Engineering and Technical Services - Software/Firmware Support including Loading and Testing

3.1.5 System or Item Specific Program Support including Obsolescence, Counterfeit, and Diminishing Manufacturing Sources and Material Shortages

3.1.6 Facilitation of Hybrid Organic/Contractor Support

3.1.7 Field Service Representatives (FSRs)

3.1.8 Performance Based Logistics

3.1.9 Training

3.2 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

3.3 PERSONNEL MANPOWER REPORT

3.4 CONCEPT OF OPERATIONS (CONOPS)

3.5 ORDER STATUS AND PROGRESS REPORT

3.6 PERFORMANCE METRIC

3.7 Knowledge Management Database

PART 4: SUPPLY REQUIREMENTS

4.1 SCOPE OF SUPPLIES

4.2 PRICE EVALUATION LIST

4.3 SUPPLY CHAIN MANAGEMENT

4.3.1 SUPPLIER SURGE AND SUSTAINMENT PLAN

4.3.2 SAFEGUARDING GOVERNMENT OWNED TECHNICAL DATA PACKAGES . 26

4.3.3 PURCHASING SYSTEM

4.3.4 COUNTERFEIT ELECTRONICS PART DETECTION AND AVOIDANCE

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4.3.5 SOURCE RESTRICTION COMPLIANCE

4.3.6 WARRANTY, RETURN, AND DISCREPANT ORDERS

4.4 PRODUCTION STATUS REPORT (PSR)

4.5 PERFORMANCE METRIC: ON-TIME DELIVERY

4.6 HARDWARE REQUIREMENTS

4.6.1 ALTERNATE ITEMS

4.6.2 PACKAGING

4.6.3 ITEM NUMBER MARKING

4.6.4 TRANSPORTATION

4.7 REQUIREMENTS FOR PRODUCTION EVALUATION

4.7.1 GENERAL

4.7.2 CONTRACTOR’S OBLIGATION AND RESPONSIBILITY

4.7.3 PE COMPATIBILITY, DISCREPANCIES, ERRORS, OMISSIONS AND

DEFICIENCIES

4.7.4 OTHER DISCREPANCIES

4.7.5 ALTERNATE CHANGES

4.8 DRAWING (REVISIONS)

4.8.1 GENERAL

4.8.2 REVISION PROCEDURES

4.8.3 REVISED DRAWINGS

4.8.4 NEW DRAWINGS

4.8.5 MARKING FOR GOVERNMENT USE

4.8.6 SOURCE AND VENDOR ITEM (SPECIFICATION) CONTROL DRAWINGS

4.8.7 DELIVERY OF PRODUCT DATA

4.8.8 AUDIT OF PRODUCT DATA (PD)

4.9 CONTRACTOR PERFORMED FIRST ARTICLE TESTING

4.9.1 GENERAL

4.10 PRODUCTION ACCEPTANCE TEST

4.11 ADDITIONAL HIGHER-LEVEL QUALITY

4.12 OBSOLESCENCE MANAGEMENT AND OBSOLESCENCE STATUS REPORT

4.12.1 GENERAL

4.12.2 OBSOLESCENCE

4.13 REQUIREMENTS FOR VALUE ENGINEERING

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4.13.1 GENERAL

4.13.2 VALUE ENGINEERING INFORMATION

ATTACHMENT 001 (INCLUDING ATTACHMENT 001: APPENDICES A, B and C)

APPENDIX A – CONTRACT DELIVERABLE REQUIREMENTS LIST (CDRL) – SERVICES

APPENDIX B – CONTRACT DELIVERABLE REQUIREMENTS LIST (CDRL List) – SUPPLIES .. 58

APPENDIX C – INSTRUCTIONS FOR COMPLETING DD FORM 1423

APPENDIX D – ACRONYMS AND ABBREVIATIONS

APPENDIX E – SAMPLE PE COMPATIBILITY DISCREPANCIES, ERRORS, OMISSIONS AND

DEFICIENCIES

APPENDIX F – PRODUCTION STATUS REPORT

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PART 1: GENERAL INFORMATION

1.1 OBJECTIVE

This Statement of Work (SOW) defines the efforts required to produce and support the products and services required by this solicitation/contract. This Gateway to Sustainment (G2S) contract will be a ten (10) year Indefinite-Delivery Indefinite-Quantity (IDIQ) Multiple Award Contract (MAC) supporting U.S. Army Communications and Electronics Command (CECOM) Command, Control, Computers, Communications, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) areas including equipment and services used by the Department of Defense (DoD) or any Federal Agency. The proposed IDIQ contract will have an ordering period of five (5) years, and five (5) one (1) year option periods, totaling ten (10) potential contract years. Individual orders will be used to supply the items within scope of this contract.

The objective of this contract is to move from the current environment of disjointed ordering under a multitude of contract vehicles, to a holistic suite of ten (10)-year Long-Term Contracts (LTCs) in which MAC vendors will compete to craft sustainment solution sets for systems in various stages of their lifecycle, to include hardware, software, engineering, obsolescence responsibilities, Performance Based Logistics (PBL), and Depot partnering. The Government foresees this suite of contracts providing the following:

• Rapid Acquisition Capability – Awards to multiple vendors enables quick response to surge and warfighter needs.

• Advance Planning – The Government will share the quarterly forecast for C5ISR equipment and services with awarded companies. There is also the potential for deep dive analysis at an annual supply chain review.

• Cooperation/Collaboration – Opportunities for awardees to have integrated conversations at the DoD level on issues and/or solutions to the C5ISR industry.

This SOW describes the overall support requirements of the G2S. A more detailed SOW, Performance Work Statement, or Technical Requirements may be included as part of each order’s Request for Proposal (RFP). Specific deliverables beyond what is covered in this SOW may also be required in an order. In the event of a conflict between this G2S contract and this SOW, this SOW and any supplemental SOW, Performance Work Statement, or Technical Requirements, shall govern.

1.2 SCOPE

The scope of the G2S contract includes the following nine (9) Program Support Categories:

(1) Standard Equipment o Products with a National Stock Number (NSN) assigned o Fielded and in sustainment

(2) Non-Standard Equipment o Management Control Number (MCN) assigned

(3) Test & Evaluation

(4) Repair

(5) Upgrades / Ancillary Engineering Services / Design Changes

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(6) Engineering Studies and Analysis / Industrial Capability Analysis

(7) System or Item Specific Obsolescence Monitoring, Reporting & Mitigation

(8) Facilitation of Hybrid Organic / Contractor Support

(9) Field Service Representatives (FSR) o Providing qualified and proficient FSRs capable of providing field service for systems to include both hardware and software inspection, testing, troubleshooting, repairs and upgrades.

The categories listed consist of commercial and non-commercial items and services to support the DoD and any other Federal Agencies with near term focus primarily on CECOM. A sampling of hardware and software used for C5ISR purposes and mission areas included within the scope of this contract can be found in section 1.3. The Federal Stock Classes (FSC) covering these items and services include but are not limited to:

• 2815 - Diesel Engines and Components

• 5805 – Telephone and Telegraph Equipment

• 5810 – Communications Security Equipment and Components

• 5820 – Radio and TV Communications Equipment, Except Airborne

• 5840 – Radar Equipment, Except Airborne

• 5855 - Night Vision Devices

• 5895 – Miscellaneous Communication Equipment

• 5975 – Electric Hardware, Supplies

• 5985 – Antennas, Waveguides, Related Equipment

• 5995 – Cable, Cord, and Wiring Assemblies; Communications Equipment

• 5996 – Amplifiers

• 5998 – Electrical, Electronic Assemblies; Boards, Cards, Assoc Hardware

• 5999 – Miscellaneous Electrical and Electronic Components

• 6115 - Electric-Wire-Power-Distribution-Equipment

• 6130 – Converters, Electrical, Nonrotating

• 6625 – Electrical and Electronic Properties Measuring, Test Instruments

• 7021 – ADP Cent Processing Unit (CPU, Computer), Digital

• 7025 – ADP Input/Output and Storage Devices

Additional FSCs may also fall within the scope of the contract. The Government may elect to use incidental services to accomplish any goal in support of producing an item within the C5ISR universe. Such services include the time and effort of the Contractor to perform an identifiable task in addition to furnishing an end item supplied.

1.3 PROGRAM COVERAGE

Any C5ISR item or service required by the authorized customer that is managed by Defense Logistics Agency (DLA) or Army or otherwise authorized for procurement by DLA. The items and services covered by the proposed acquisition consists of non-commercial and commercial. In general, equipment and services include, but are not limited to, the hardware and software used for the following C5ISR purposes and mission areas:

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• Tactical and strategic networking, command, control and communications, including handheld, portable, vehicular, aircraft and watercraft-mounted radios and data networking systems; mission command applications, including fixed and mobile voice, video and data networks, both secure and non-secure; data processing systems; strategic and tactical networking and data transmission systems including terrestrial and satellite nodes and terminals, both secure and non-secure;

• Tactical cyberspace operations;

• Enterprise business systems and infrastructure;

• Electronic Warfare;

• Aircraft Survivability Systems, including radar warning receivers, missile warning systems and countermeasures;

• Counter-IED (Improvised Explosive Device) and mine detection;

• Intelligence Analysis, Exploitation and Dissemination;

• Intelligence, Surveillance, Reconnaissance and Targeting, including mobile, ground-based and airborne sensors, night vision equipment, to include infrared/thermal scopes;

optical and electronic sensors and force protection systems;

• Radar systems, including those used for early warning, target acquisition, artillery and mortar locating;

• Positioning, Navigation and Timing;

• Tactical, mobile and deployable power systems and batteries;

• Environmental control systems;

• Air traffic control;

• Avionics; and

• Threat warning and countermeasures systems.

Items determined by the Government to meet the definition of C5ISR universe of equipment or services do not have to be mentioned in the above categories.

1.3.1 SUPPLY

Requirements will be reviewed to ensure compliance with the scope of the contract(s) by the Contracting Officer. All items must be determined to be within scope of the contract prior to requesting a Contractor’s pricing and delivery terms for an order.

The items being procured will have a variety of specifications that are built using the Government’s Technical Data Package (TDP) and NSN. There will also be items that are commercial products or modified commercial products that are identified by a manufacturer’s part number or by commercial item descriptions. All sole source items shall conform to the manufacturer’s commercial specifications unless otherwise directed by the Contracting Officer.

A price evaluation list has been identified. The price evaluation list is considered a representative sample of items that may be required throughout the duration of the contract. The list illustrates the types of supplies that will be required under this contract(s), and which the Contractor may be required to furnish under the resultant contract(s).

Acceptable alternate items will be permitted under the resultant contract(s) when an item is identified by a manufacturer’s brand name or part number unless the Government expressly states that an alternate is not permitted.

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Conformance: a product that is delivered to the warfighter in conformance to the Government’s requirements.

Non-Conformance: a product that is delivered to the warfighter and not in conformance to the Government’s requirements is defined as a Non-Conforming Product.

Request for Variance and Change Proposals: The Government owns the configuration baseline of assets, and the Government must review and approve engineering changes and variations that are needed as part of future contract work requirements.

The suite of contracts awarded to support the Federal Government’s G2S project have the potential to grow and include over 260 different systems. Any item determined to be within scope can be added to the price list or competed under an order as explained in this document.

1.3.1.1 Standard equipment: To include products with an NSN assigned and equipment that is fielded and in sustainment.

1.3.1.2 Non-standard equipment: MCN assigned.

1.3.2 SERVICES

Services will be reviewed to ensure compliance with the scope of the contract(s) by the Contracting Officer. All services must be determined to be within scope of the contract prior to requesting a Contractor’s pricing and terms for an order. The scope includes Engineering, Technical and Logistics Services and Support with more complete descriptions provided in section 3.1 SCOPE OF SERVICES.

1.4 CONTRACT IMPLEMENTATION

The Contractor may be given up to sixty (60) days from the date of award, if needed, to ensure it is positioned to be able to perform on this contract. Implementation of the contract include the following:

• Ensuring delivery of any requirement can be accomplished within the time frames cited in the delivery order (required).

• Supply Chain Management – Includes implementing the Surge and Sustainment Plan (as needed), Counterfeit Electronics Part Detection and Avoidance policies and procedures, purchasing system, and processes for safeguarding the Government owned TDPs (required).

• Enacting the Quality Assurance Surveillance Plan (as needed).

1.5 PERIOD OF PERFORMANCE

The proposed IDIQ contract will have an ordering period of five (5) years, and five (5) one (1) year option periods, totaling ten (10) potential contract years.

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1.6 AUTHORIZED CUSTOMERS

The G2S program may support authorized customers worldwide. During the term of this contract and for any subsequent option periods, DLA Land Aberdeen reserves the right to add or delete authorized customers. Any such additions or deletion made by DLA Land Aberdeen may result in a significant increase or decrease in the Government’s estimated contract value. Any such change shall not be the basis for a request for equitable adjustment or claim, shall not result in Government liability to the Contractor, and shall not affect the stated minimum guaranteed ordering amounts.

PART 2: PROGRAM REQUIREMENTS

2.1 APPLICABLE DOCUMENTS

The following documents are applicable to the extent cited in this SOW, contract, order, or any supplemental technical requirement documentation. For items on the Price Evaluation List (PEL), the PEL can be cross-referenced with the contract and this SOW for a document’s applicability. Additional documents not referenced in this table may be applicable in the delivery/task order technical requirements. For commercial items, in addition to the documents stated below, the Contractor shall ensure that all products meet the appropriate recognized industry standards. The most recent version of the documents shall be used at the time of the individual order unless otherwise specified.

Military and Federal Standards

MIL-STD-129R(1) Military Marking for Shipment and Storage MIL-STD-810G(1) Department of Defense Test Method Standard MIL-STD-31000 Technical Data Packages MIL-STD-2073-1E DOD Standard for Military Packaging MIL-STD-705D DOD Test Method Standard Mobile Electric Power Systems

(MEPS)

Military and Federal Specifications

MIL-HDBK-61A Configuration Management Guidance (Dated 7 Feb 2001) Other Documents ISO 9001:2015 Quality Management Systems – Requirements DD Form 250 Material Inspection And Receiving Report Commercial Documents ASTM D3951-18 Standard Practice for Commercial Packaging ISPM 15 Regulation of Wood Packaging Material in International

Trade ASME Y14.100-2004 Engineering Drawing Practices IPC 2221B Generic Standard on Printed Board Design ISO 10303 Industrial Automation Systems and Integration - Product

Data SAE EIA-649-1 Configuration Management Requirements for Defense

Contracts

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ANSI/TA-STD-0016 DMSMS Program SAE EIA-649 Configuration Management Standard

SAE GEIA-HB-649 Configuration Management Standard Implementation Guide SAE EIA-649-1 Configuration Management Requirements for Defense

Contracts GEIA-STD-0007 Logistics Product Data GEIA-HB-0007 Logistics Product Data Handbook TA-HB-0007-1 Handbook and Guide for Logistics Product Data Reports ASTM D6256 Standard Specification for Wood-Cleated Shipping Boxes with Skidded, Load-Bearing Bases ASTM D4169 Standard Practice for Performance Testing of Shipping

Containers and Systems ASME Y14.24-2012 Drawing Types and Applications SPIAG00000605C and

SPIAG00000662

Special Packaging Instructions for Engines and AC Generators

2.2 ORDER RECEIPT PROCESSING AND OVERVIEW

2.2.1 COMPETITION FOR ALL ORDERS

If the Government issues multiple awards/contracts, all G2S prime Contractors will be provided a fair opportunity to be considered for each order exceeding $3,500.00 unless an exception applies as outlined in Federal Acquisition Regulation (FAR) 16.505(b)(2). The process for fair opportunity will depend on the complexity and dollar threshold of the requirement. In most cases, the fair opportunity will be provided via an order RFP that will be emailed or sent electronically to the Contractor requesting an offer/proposal, thereby contacting each G2S prime Contractor. For requirements under the simplified acquisition threshold, the Contracting Officer may elect to not contact each G2S prime Contractor and may utilize the information provided in the Rapid Ordering Catalog or Rapid Ordering Catalog Supplement to provide a fair opportunity as permitted by FAR 16.505(b)(1)(ii). Orders under $3,500.00 may be competed among all awardees. Orders under the $3,500.00 may also be auto-awarded based on pricing provided in advance, historical pricing obtained from previously competed orders, or based on the pricing submitted on the Rapid Ordering Catalog.

The Contracting Officer intends to reserve all orders under $250,000.00 for small business awardee(s), except for orders that are awarded using the Rapid Ordering Catalog Supplement – Automated Ordering process. However, if it is determined through market research (e.g. the quarterly forecast results) that there is not a reasonable expectation that two or more small business G2S prime Contractors will submit competitive offers in terms of market prices, quality and delivery, the Contracting Officer may decide to not set aside the order. In addition, if only one small business is awarded a G2S IDIQ contract, then the Contracting Officer may decide to limit the amount of small business reservation set asides to a combined $1,000,000.00 over a six

(6) month period. If an order set aside is dissolved, then an unrestricted order RFP will be released and Other-than-small businesses as well as small businesses will be eligible for award.

It is intended that all G2S prime Contractors will be provided a fair opportunity for order requirements that use the Rapid Ordering Catalog Supplement – Automated Ordering process.

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The Government intends to use electronic mail as its primary method of communication and may send delivery/task order RFPs via electronic mail. Accordingly, Contractors are required to have electronic mail capabilities and must establish a single primary electronic mail address. Procurex, Bidwiser or another contract administration system may be also utilized to issue the order RFPs and evaluate the offers received. The Contractor will be required to utilize the system the Government selects. Contractors are also required to use a reverse auction procurement tool, or any other RFP issue and receipt tool/system selected by the Government for such purposes (to include inputting of prices). If the reverse auction procurement tool is utilized, Contractors will be required to input prices at the following website:

https://dla.procurexinc.com/Registration/Default.aspx. Information on how to use the tool will be provided by the Government prior to the RFP release.

The Best Value determination for each individual order could be based on Trade-off procedures or Lowest Price Technically Acceptable (LPTA) procedures. While the award decision factors may include price, delivery and past performance, other factors may be included as well. An award may be made on a line-by-line basis or total order basis. As stated above, each RFP will clearly state the basis for award and how the offers will be evaluated. The date and time for receipt of proposals will be specified on each order RFP.

Once items are on the Rapid Ordering Catalog, the Contracting Officer may issue order RFPs with a twenty-four (24) hour response period. The Contractor is required to provide a response by the end of the response period to be considered for award. However, at the Contracting Officer’s discretion, the Contractor may be required to provide quotes within 24 hours for urgent or high priority requirements that are not identified on the Rapid Ordering Catalog.

2.2.2 SUPPLEMENTAL ORDER REQUIREMENT DOCUMENTS

The Government may have specific item requirements that are not captured in this SOW. These requirements will be captured in a supplemental technical documents including a supplemental SOW, Performance Work Statement (PWS) or Technical Requirements depending on the requirement and the Government’s need to define that requirement’s terms. In the event of a conflict between this SOW and the Supplemental SOW, PWS, or Technical Requirements, the Supplemental SOW, PWS or Technical Requirements shall govern.

2.2.3 ORDER RECEIPT AND MANAGEMENT

The Government may select to use email or another system, such as the Electronic Data Interchange (EDI), to communicate orders issued under this contract. EDI uses the conventions and formats prescribed by the American National Standards Institute (ANSI) X12 standards and the DoD X12 Implementation Guideline. The Contractor is advised that if the Government uses EDI, it will be using an Electronics Commerce Collection Point with connections to several Value Added Networks (VAN) for interchanging data with Contractors in ANSI-X12 format.

If the Government elects to use EDI, the Contractor shall acquire and maintain the following minimum requirements for receiving and transmitting EDI transactions:

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a. A computer compatible with the chosen network.

b. A mailbox with a commercial VAN which is connected to the Distribution Point.

c. Translation and communication software which is commercially available and capable of receiving and transmitting X12 data IAW paragraph (a) above. The Government reserves the right to “upgrade” the X12 Guideline to allow for technological enhancements which render the then current minimum requirements inadequate to permit the required EDI transmission.

The Contractor shall be responsible for all errors or malfunctions regarding any EDI transmission that is:

a. Caused by the Contractor’s personnel or the Contractor’s equipment;

b. Caused by the Contractor’s agent or representative, or the agent’s or representative’s personnel or equipment; or

c. Caused by an error or malfunction in a VAN chosen by the Contractor or its agent or representative.

Such errors or malfunctions shall not be a basis for excusable delay within the meaning of the clause of the contract entitled “Default” unless such error or malfunction be beyond the control and without the fault or negligence of the Contractor, the Contractor’s agent or representative, or the Contractor’s selected VAN. When such events occur, the Contractor shall contact the Contracting Officer within twenty-four (24) hours or the next business day of first notice of the error or malfunction to arrange for retransmission. Repeated errors of malfunctions may necessitate termination of EDI transmissions with the Contractor and may necessitate the termination of the contract.

In the event of an error of malfunction in EDI transmission caused by a Government representative or equipment, the Contracting Officer shall immediately notify the Contractor and arrange for retransmission of the data.

2.2.4 PERFORMANCE METRIC: QUOTE RATE

The Contractor shall be evaluated on Contractor competitiveness and participation, which includes statistics on how often a Contractor submits a winning quote as well as how often a Contractor submits a no-bid/quote or does not respond to the Order RFP at all. Other-than-small-business Contractors must submit quotes on eighty-five percent (85%) of the unrestricted delivery/task order RFPs to remain in good standing. Small business Contractors must submit quotes on seventy percent (70%) of the delivery order RFPs and fifty percent (50%) of the task order RFPs, including those that are set-aside one hundred percent (100%) for small businesses. However, if there is a situation where no small business company can propose to an order that was set-aside for small businesses, then that order RFP will not count against any of the small businesses’ quote rates.

Also, in the event that a Fair Opportunity is not given because of an exception as outlined in FAR 16.505(b)(2), then that order RFP will not count against any Contractor’s quote rate. Additionally, orders awarded using the Rapid Ordering Catalog Supplemental – Automatic Ordering process will not be included in the metric for quote rate. However, the initial order RFP to add/replace items on the Rapid Ordering Catalog and Supplement will be included in the Contractor’s metric for the quote rate.

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The Contractor shall have adequate personnel to respond to the order RFPs with the ability to expand in response to increased sales volume. Failure to meet this requirement shall subject a Contractor to the off-ramp terms under this contract. The Government also reserves all rights and remedies provided under the contract in the event the Contractor/vendor fails to meet this material requirement.

The Government may select a system or system tool to capture the data necessary to evaluate the Contractor’s performance. If the Government decides to use a system/system tool, such as the Enterprise Linked Logistics Information Source (ELLIS), the Contractor is required to use that system/system tool as directed by the Government.

2.3 PROGRAM AND DATA MANAGEMENT

2.3.1 MANAGEMENT AND PERSONNEL ORGANIZATION

The Contractor shall be responsible for supplying all items within the scope of the contract. The Contractor shall be available for the day-to-day management of the program, including order tracking and problem resolution for any quality issues, quantity discrepancies, and disputes. At a minimum, Contractors shall designate a dedicated program manager or equivalent, who will be responsible for the communication, coordination, and successful delivery of the supplies ordered on the contract. The Contractor’s program manager, or equivalent, shall serve as the primary point-of-contact (POC) for status and resolution of all contract management, implementation, and technical matters. The Contractor’s program manager shall be available to the Government within one (1) business day to provide support. While it is expected that Contractor’s program manager shall respond to Government inquiries within one (1) business day, a delay may be excused if approved in advance by the Government. The Contractor’s program manager must provide the Government support by telephone and/or email correspondence. At a minimum, the Government must have a name, valid phone number and email of the Contractor’s program manager. It is required that the Contractor provide the Government with a single email address for the Program Manager but this may, for the convenience of the Contractor, be a group mailbox shared by multiple Contractor representatives.

The program manager, or equivalent, serves as the Contractor’s single representative and shall interface with the Government Contracting Officer, Government management personnel, and other agency representatives. The program manager, or equivalent, shall be technically proficient and, at a minimum, have a thorough knowledge of the Contractor’s distribution network, processes, and orders under this effort including statuses, quality issues, discrepancies, and any other administrative actions under this contract.

2.3.2 TECHNICAL SUPPORT

The Contractor shall have technical expert(s) available to promptly provide technical support and assistance for each item offered to the Government. The Contractor’s technical expert shall respond to all technical inquiries within three (3) business days of receipt of inquiry. The technical expert(s) shall have, at a minimum, three (3) years of relevant experience. The Contractor must have technical experts available Monday through Friday between the hours of

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9:00 AM and 3:00 PM Eastern Time to provide support by telephone and/or email correspondence. At a minimum, the Government must have a name, valid phone number and email of the Contractor’s technical expert/support. Technical experts are expected to provide advice on the resolution of technical concerns, including concerns with the TDP and resolution provided within this document.

2.3.3 PROGRAM MANAGEMENT REVIEWS

When requested by the Government, the Contractor shall participate in Program Management Reviews (PMRs). The Government may elect to perform annual PMRs or hold them as frequently as needed. The Government anticipates having a minimum of three (3) PMRs with each awardee during contract performance. The PMRs can be held at a Contractor location or a Government facility as determined by the Government. PMRs will be a minimum of two days, but the length will be decided at least three weeks prior to scheduled date. During the PMRs, the Contractor shall present the following:

a. A history of the items the company supplies;

b. Provide pertinent packaging instructions for items that require special packaging for any new items requiring special packaging;

c. Delivery schedule and status for all awarded products pending delivery to the Government;

d. Any issues/notifications related to items identified as End-of-Life or with projected obsolescence; and

e. Any additional production issues that have occurred or are foreseen in the near future.

2.3.3.1 Quarterly Program Reviews: Quarterly Program Review Meetings shall be conducted with the Contracting Officer or Government Program Management Representative designated by the Contracting Officer for each order, or unless otherwise specified in the order. The review shall address overall program status and provide details regarding technical, programmatic, scheduling, service implementation, completion, operation, administration and management issues dates, locations, agenda, and attendance requirements shall be specified by the appropriate Government representative at least five (5) calendar days prior to the meeting.

2.3.4 POST AWARD CONFERENCE

Within thirty (30) days after contract or delivery/task order award, a Post Award Orientation Conference may be convened by the Contracting Officer if necessary. The conference shall be conducted IAW FAR 42.503 procedures. The purpose of the conference is to ensure mutual understanding of the contract requirements and proposed work, review general approaches, schedule and level of effort, and to provide any necessary clarification.

2.3.4.1 Technical Kickoff Meeting: The Contractor shall hold a kickoff meeting at the order level within 15 days after order award if determined by the Contracting Officer to be necessary as specified in the order. At a minimum, the Contractor shall present, for review and approval by the Government, the details of the intended approach, work plan, and project schedule for each effort. Dates, locations (can be virtual), and agenda shall be specified at least five (5) calendar days prior to the meeting. The Contracting Officer or Government Program Management

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Representative designated by the Contracting Officer, Government Technical representative and a Government Quality Assurance Representative (QAR) shall be invited at a minimum.

2.3.5 LIMITATION ON PASS-THROUGH-CHARGES

The Contractor shall not be entitled to payment for excessive pass-through charges and shall exclude excessive pass-through charges in the contract price and in any invoices submitted.

Excessive pass-through charges are charges resulting from or attributable to the Contractor's or its Subcontractor’s effort when that effort did not add substantive value to the work performed under the contract. The Contracting Officer shall determine if excessive pass-through charges exist. The Contractor has the burden of establishing, to the Contracting Officer's satisfaction, the value it or its Subcontractors at any tier added to the work performed under the contract. In the event that the Government discovers potential excessive pass-through charges, the Government may require the Contractor to submit invoices and other documentation from all tiers to substantiate the value added at each tier; the Contractor's failure to provide acceptable documentation substantiating value added is sufficient, without more, to establish that excessive pass-through charges exist. If the Contracting Officer determines that excessive pass-through charges exist, the Government shall be entitled to a prospective price reduction and a retroactive refund for the amount of excessive pass-through charges included in the contract price. The Contracting Officer, or authorized representative, shall have the right to examine and audit all the Contractor's records (as defined at FAR 52.215-2(a)) relevant to the existence of excessive pass-through charges; failure by the Government to exercise its right to audit shall neither constitute a defense to a determination of excessive pass-through charges, nor bar the Government from asserting its various available remedies.

2.3.6 DISCOUNTS AND REBATES

It is anticipated that each G2S Contractor shall be as aggressive as possible in pursuing all discounts and rebates. G2S Contractors shall guarantee that the Government received discounts and rebates equal to or better than the offerors’ most favored commercial customers with similar sales.

2.3.7 INFORMATION SECURITY REQUIREMENTS

2.3.7.1 Independent Verification and Validation: Upon request, the Contractor shall provide to the Contracting Officer a copy of the Contractor's most current plan of action to meet the security requirements defined in National Institute of Standards and Technology (NIST) SP 800-

171. The Contractor shall use the NIST Controlled Unclassified Information (CUI) Plan of Action template format found at: https://csrc.nist.gov/CSRC/media/Publications/sp/800-171/rev- 1/final/documents/CUI-Plan-of-Action-Template-final.docx. The plan of action shall detail the resources required to accomplish the elements of the plan, any milestones in meeting the tasks, and scheduled completion dates for the milestones.

Upon request, the Contractor shall provide to the Contracting Officer documentation verifying compliance with NIST SP 800-171 requirement 3.11.1. The documentation shall demonstrate that the Contractor periodically assesses the risk to organizational operations (including mission, functions, image, or reputation), organizational assets, and individuals, resulting from the operation of organizational systems and the associated processing, storage, or transmission of

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Controlled Unclassified Information (CUI). Examples of appropriate documentation include, but are not limited to risk assessment, risk assessment results, risk assessment reviews, and risk assessment updates. The Contracting Officer may direct the Contractor to provide other relevant documents or records if the Contracting Officer determines such documents or records are necessary to verify compliance with NIST SP 800-171 requirement 3.11.1.

The Contractor shall allow a Government Cyber Assessment Team or a Third Party Assessor to perform an on-site compliance review for compliance with Defense FAR Supplement (DFARS) 252.204-7012 (Dec 2019) of the systems owned and operated by the Contractor or Subcontractor that will be processing, storing, transmitting, or displaying Covered Defense Information or that will be used to perform the requirements of the contract designated as operationally critical support as defined in DFARS 252.204-7012. If the Contractor proposes a Third Party Assessor in lieu of the Government Cyber Assessment Team, all costs associated with engaging the assessor shall be borne by the Contractor. Furthermore, the Government shall be provided all the standards and requirements of the Third Party Assessor in the Contractor's request to use the Third Party Assessor. If the Government proposes a Third Party Assessor in lieu of the Government Cyber Assessment Team, the associated costs shall be borne by the Government.

This will be a measured assessment with pre-defined Internet Protocol (IP) address ranges identified at the start of the assessment and will include technical and operational reviews designed to test the rigor of all required security controls implemented. The identification of IP address ranges will be agreed upon by both the Government and the Contractor during the planning phase of the assessment. The IP addresses shall include all the systems that processes, stores, or transmits covered defense information in support of the solicitation. If this assessment is to be performed by DLA's Cyber Assessment Team or Third Party Assessor engaged by DLA, the rules of engagement that will govern this action will be provided to the Contractor at least ninety (90) days prior to the actual engagement.

The Contractor shall safeguard defense information, networks and digital resources, implement safeguards for all activities related to the performance of this contract and report Cybersecurity incidents IAW the following DFARS clauses which are requirements of this contract:

• 252.204-7008, Compliance with Safeguarding Covered Defense Information Controls (Oct 2016);

• 252.204-7009, Limitations on the Use or Disclosure of Third-Party Contractor Reported Cyber Incident Information (Oct 2016); and

• 252.204-7012, Safeguarding Covered Defense Information and Cyber Incident Reporting (Dec 2019).

2.3.7.2 Continuity of Operations: Upon request, the Contractor shall provide to the Contracting Officer contingency planning documentation showing compliance with NIST SP 800-171 requirement 3.8.9, “Protect the confidentiality of backup CUI at storage locations”. Compliance with NIST SP 800-171 requirement 3.8.9, “Protect the confidentiality of backup CUI at storage locations” shall be IAW NIST SP 800-171A assessment procedures.

2.3.7.3 Other Safeguarding or Reporting Requirements: The cybersecurity requirements identified in this SOW do not abrogate or otherwise modify the Contractor's responsibility for

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2.3.7.4 Subcontracts: The Contractor shall include all the information security requirements detailed above in all subcontracts and agreements with third parties that are or will be processing, storing, or displaying Covered Defense Information in performance of the contract, or that will be used to perform the requirements of the contract designated as operationally critical support.

2.3.7.5 Definitions: The definitions in DFARS 252.204-7012 (Dec 2019) apply to the Information Security Requirements stated above.

2.3.8 CONTRACT STATUS REPORT

The Contractor shall submit an annual Contract Status Report unless otherwise specified by the Contracting Officer or COR. This report shall convey the status of all orders awarded as of Contract inception as well as cumulative Contract performance. All relevant billing information shall be included in this report.

2.3.9 REQUIRED SKILLS, DISCIPLINES, AND TECHNICAL BACKGROUND

Contractor staff shall onboard with the requisite education, training, skills, and experience necessary to provide support at the order level. The Contractor shall take proactive measures to always remain current in staff relevancy in order to provide the full range of technical and engineering expertise, support, and knowledge throughout the G2S Contract duration.

2.3.10 SUBCONTRACTS MANAGEMENT PLAN (SMP)

The Contractor shall be responsible for the management and execution of its Subcontractors to include monitoring and assessing Subcontractor performance. The Contractor shall implement a Subcontractor Management Plan to include a balanced scorecard approach that provides detailed guidance for subcontract management, including organization, roles, responsibilities, authorities, reporting and evaluation, methods and processes for teammate performance management, and incentive criteria and measurement.

2.3.11 PERIODIC GOVERNMENT INSPECTIONS AND QUALITY CONTROL

As applicable to each G2S Order, the Government has the authority to perform inspections and reviews to assure compliance and adherence to DoD and Federal policy, standards, guidelines, and established Industry best practices throughout the order performance period IAW FAR 52.246-2. The Contractor shall be responsible for taking corrective action based upon the impact and severity of identified risks and weaknesses.

2.3.12 CONFIGURATION MANAGEMENT, ENGINEERING ARTIFACTS AND

DOCUMENTATION

The Contractor shall collect, categorize and maintain all artifacts or work product created by the Contractor or its sub-Contractors in a manner consistent with DoD standards for knowledge management.

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Configuration management – At a minimum, the Contractor shall provide data necessary for the Government to maintain configuration management IAW the most current version of SAE EIA

649. Additional Configuration Management Performance Standards may be added at the order level, tailored to the specific order requirement. Furthermore, the Contractor shall implement Configuration Control requirements for supply as described in Exhibit B, ILSC Supplemental

SOW.

Intellectual Property and License Rights - At minimum, for all tasks under this contract, the Government is expected to require Commercial Technical Data License:

Unlimited Rights for Form Fit and Function (FFF) and Operation, Maintenance, Installation, and Training (OMIT) purposes;

Other rights as negotiated, defined by DFARS 252.227-7015;

Commercial Items, and DFARS Policy 227.7202-1;

Commercial Computer Software; and Other Technical and Product Data purchased under this contract requires Noncommercial Technical Data (DFARS 252.227-7013) or Noncommercial Computer Software (DFARS 252.227-7014) unless otherwise specified.

All work products, technical data, and product data purchased under the contract may be reproduced and used in connection with any Government procurement or maintenance action.

Reporting to Government Systems - The Contractor shall provide Technical and Product data in Government-approved formats to be loaded in the electronic Product Data Management (ePDM) storage (i.e., repository) of engineering data acquired for the program (including but not limited to configuration control documents, test data, various technical reports and analyses, Diminishing Manufacturing Sources and Material Shortages (DMSMS) data, contract technical certifications), to include related synchronization with Logistics Management Program (LMP) and Global Combat Support System – Army (GCSS-A). All Technical Data and work products shall be submitted in Government-approved formats for loading to Government-approved systems and ePDM storage.

For all support and repair activities, the Contractor shall ensure that all activities are properly reported in Government-approved formats for Government-approved systems. The requirement includes, but is not limited to, ensuring that materials consumed, including associated Material Reservations, are settled against the correct end-item Equipment Number and associated Work Order within the authoritative field-level system of record, GCSS-A. Additionally, the Contractor shall ensure that Work Order sections (e.g., Short Text Narrative and Total Army Maintenance Management System (TAMMS) fault coding) is in alignment with the observed field failure information and diagnosis. The Contractor shall ensure that the following practices are not utilized: Charging material against an umbrella/overarching or different Work Order that is tied to another end-item; Manually creating material Reservations without a Work Order;

Unaccounted-for materials supplied from outside the supply chain.

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2.3.13 PERFORMANCE STANDARDS

Performance Standards will be identified at order level.

2.3.14 INCENTIVES

The Government reserves the right to incentivize performance. Any incentives will be solicited at the order level. The identification of incentives (both positive and negative) will be addressed in each order and reported in Contractor Performance Assessment Reporting System (CPARS).

Each requirement will address both positive and negative incentives where practical. In general, positive incentives may be used to reward significantly outstanding performance on a delivery/task order. Significantly outstanding performance may include employing process improvements and increased efficiencies, which result in significant cost savings for the Government, without compromising the quality of services or products provided. Adversely, negative incentives may be utilized to penalize substandard or unacceptable quality of services or products in performance of the order. Additional incentives and disincentives may be defined in subsequent orders.

2.3.15 PLACE OF PERFORMANCE

Specific work locations will be determined at the order level. Work may be performed on-site, at all CONUS and OCONUS Government facilities, at the Contractor’s facility, sub-Contractor facility, supplier, or other designated locations. The Government will, if required, further specify the place of performance at the order level.

Alternate Place of Performance – Contingency Only. As determined by the COR, Contractor employees may be required to work at an alternate place of performance (e.g., home, the Contractor's facility, or another approved activity within the local travel area) in cases of unforeseen conditions or contingencies (e.g., pandemic conditions, exercises, Government closure due to inclement weather, etc.). Non-emergency/non-essential Contractors should not report to a closed Government facility. In such event, the Contractor shall prepare all deliverables and other Contract documentation utilizing Contractor resources. To the extent possible, the Contractor shall use best efforts to provide the same level of support as stated in the PWS. In the event the services are impacted, reduced, compromised, etc., the OCO or the Contractor may request an equitable adjustment pursuant to the Changes clause of the Contract.

2.3.16 DELIVERY SCHEDULE

Deliverables will be specified under each order issued against G2S.

2.3.17 SECURITY REQUIREMENTS

The Security Requirements listed in this SOW apply to all orders issued by DLA. Other ordering activities may have their own Security Requirement, which shall be identified in the Order Specific PWS.

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2.3.18 GOVERNMENT FURNISHED EQUIPMENT (GFE)

GFE may be provided to the Contractor by the Government to facilitate performance of the individual orders under this contract. Should such circumstances arise, GFE will be addressed in individual orders.

2.3.19 TOTAL ASSET VISIBILITY – CONTRACTOR

The Contractor shall use Total Asset Visibility – Contractor (TAV-C) to account for Government Furnished Equipment, Materiel, or Property (GFE/M/P) placed in the possession of the Contractor in support of this contract.

PART 3: SERVICE REQUIREMENTS

3.1 SCOPE OF SERVICES

The Government may require service support to include: Engineering Services, Obsolescence Reporting and Mitigation, Test and Inspect, Hardware Repairs, Qualification Testing, Organic Depot Facilitization (i.e., Stand-up), Redesign, Performance-Based-Logistics, Field Support Representatives and Training.

3.1.1 Engineering and Technical Services - Test, Inspect, Troubleshoot and Repair.

The Contractor shall, when required, perform test, inspection, troubleshooting, reset, deep clean, overhaul, and repair of systems and components.