Exhibit 45 - Cal Yr 2024 City of Miami EAP - EAP Utilization.pptx
PPTX presentation 5 MB Posted
- Attached to
- RFP No. 2130386 - Employee Health Benefits Plan
- Solicitation number
- RFP No. 2130386
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- Florida
About this file
This document is an Employee Assistance Program (EAP) Utilization Report for the City of Miami, prepared by Evernorth Health Services (Cigna Healthcare) for the calendar year 2024. The report covers EAP services from January 2024 through December 2024, with data analysis run on April 9, 2025, and provides a comprehensive overview of employee engagement, service utilization, and demographic insights for the city's workforce.
The report reveals that the City of Miami has an average monthly employee headcount of 2,634, with 159 employees utilizing EAP services, generating 178 total cases. Key utilization statistics include 612 web sessions, 146 EAP codes generated, and 40 unique individuals receiving paid counseling sessions. The top presenting issues are stress/anxiety (37.2%), marital/partner concerns (19.8%), and depression (15.7%). Demographically, the workforce is 28.3% male, 34.6% female, and 37.1% other, with an average employee age of 43. The city utilized 48 employer service hours, including 42 wellness seminars and 3 critical incident management sessions, indicating a robust approach to employee mental health and wellness support.
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Text version
CITY OF MIAMI
EAP Utilization Jan 2024 - Dec 2024 © Evernorth Health Services | Confidential unpublished property of Evernorth Health Services. Do not duplicate or distribute. Use and distribution limited to only authorized persons All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies
EXHIBIT 45
EAP Executive Summary
Client: CITY OF MIAMI | Client ID: 00597 | Account:All Accounts Base Date: Jan 2023 - Dec 2023 paid through Dec 2023 | Current Date: Jan 2024 - Dec 2024 paid through Dec 2024 | Report Run Date: Apr 9, 2025
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies
Comments Gender Other includes non-sexed, unknown and null data Total Cases is a combination of Telephonic and Digital Historically, all calls connected to our crisis team were categorized as crisis calls while consultations were separate. Current state, when the call is connected to the clinicians, they make the clinical determination if the call is a crisis assessment or if a clinical consultation would be appropriate - resulting in lower crisis calls and increased consultations.
EAP Detailed Executive Summary
Client: CITY OF MIAMI | Client ID: 00597 | Account:All Accounts Base Date: Jan 2023 - Dec 2023 paid through Dec 2023 | Current Date: Jan 2024 - Dec 2024 paid through Dec 2024 | Report Run Date: Apr 9, 2025
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies
| Utilization Type | Count by Utilization Category Type | Utilization Percentage by Category Type |
| Cases | 178 | 6.8% |
| Customer Interactions | 19 | 0.7% |
| *Assessments represent interactions with our customer(s). | ||
| Presenting Problem | ||
| Clinical | 172 | |
| Non-Clinical | 6 | |
| Total Presenting Problem | 178 | 6.8% |
| Overall Utilization as historically captured utilizing Presenting Problem and web sessions | 790 | 30% |
All Utilization categories are divided by employee headcount There were 159 customers that opened 178 Cases in the reporting period Those 178 Cases resulted in 19 Clinical and Nonclinical Assessments as each case can have more than one assessment based on interaction with a personal advocate Those 178 Cases represented 178 total presenting problems as cases can have more than one presenting problem Utilization Percentage by Category Type is annualized Note: Utilization by category types are independent of each other EAP Utilization
Base Date: Jan 2023 - Dec 2023 paid through Dec 2023 | Current Date: Jan 2024 - Dec 2024 paid through Dec 2024 | Report Run Date: Apr 9, 2025
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies
Demographics Statistics
Age Distribution
Customers/Participants Gender Distribution
Gender Other includes non-sexed, unknown and null data EAP Demographics
Base Date: Jan 2023 - Dec 2023 paid through Dec 2023 | Current Date: Jan 2024 - Dec 2024 paid through Dec 2024 | Report Run Date: Apr 9, 2025
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies
Web Utilization
Actions Taken During Web Utilization
Enter your comment(s) here EAP Digital Behavioral Health Integrated Engagement
Base Date: Jan 2023 - Dec 2023 paid through Dec 2023 | Current Date: Jan 2024 - Dec 2024 paid through Dec 2024 | Report Run Date: Apr 9, 2025
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies
Time of Day that Customers are Utilizing Web Services
Day of the Week Customers are Utilizing Web Services
Time of Day that Customers are Utilizing Telephonic Services
Comments
Comments Most frequent day for web utilization is Tue Customers are utilizing web services most often from 12 PM to 04 PM and telephone services from 12 PM to 04 PM EAP Engagement - When are Customers Engaging
Base Date: Jan 2023 - Dec 2023 paid through Dec 2023 | Current Date: Jan 2024 - Dec 2024 paid through Dec 2024 | Report Run Date: Apr 9, 2025
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies
Presentation Profile Top 5 Clinical
| Count | % | |
| Stress/Anxiety | 64 | 37.2% |
| Marital/Partner | 34 | 19.8% |
| Depression | 27 | 15.7% |
| Information Only | 17 | 9.9% |
| Grief and Loss | 11 | 6.4% |
Presentation Profile Top 5 Non-Clinical
| Count | % | |
| Legal | 3 | 50% |
| Child Care | 1 | 16.7% |
| Financial | 1 | 16.7% |
| Pet Care | 1 | 16.7% |
EAP Presentation Profile
Base Date: Jan 2023 - Dec 2023 paid through Dec 2023 | Current Date: Jan 2024 - Dec 2024 paid through Dec 2024 | Report Run Date: Apr 9, 2025
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies
Number of Utilized Employer Service Hours
| Hours | Events | |||
| Base | Current | Base | Current | |
| CISM | 32 | 6 | 7 | 3 |
| Wellness Seminar | 41 | 42 | 41 | 42 |
Management Referrals and Consultations
EAP Employer Services
Base Date: Jan 2023 - Dec 2023 paid through Dec 2023 | Current Date: Jan 2024 - Dec 2024 paid through Dec 2024 | Report Run Date: Apr 9, 2025
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies
Presentation Profile
| Q1 | Q2 | Q3 | Q4 | YTD | ||||||
| Count | % | Count | % | Count | % | Count | % | Count | % | |
| Stress/Anxiety | 17 | 36.2% | 13 | 31.7% | 17 | 38.6% | 17 | 42.5% | 64 | 37.2% |
| Marital/Partner | 9 | 19.1% | 6 | 14.6% | 11 | 25% | 8 | 20% | 34 | 19.8% |
| Depression | 9 | 19.1% | 7 | 17.1% | 7 | 15.9% | 4 | 10% | 27 | 15.7% |
| Information Only | 5 | 10.6% | 4 | 9.8% | 3 | 6.8% | 5 | 12.5% | 17 | 9.9% |
| Grief and Loss | 2 | 4.3% | 2 | 4.9% | 4 | 9.1% | 3 | 7.5% | 11 | 6.4% |
| Job/Career | 1 | 2.1% | 3 | 7.3% | 1 | 2.3% | 0 | 0% | 5 | 2.9% |
| Family | 1 | 2.1% | 1 | 2.4% | 0 | 0% | 2 | 5% | 4 | 2.3% |
| Management Consult | 1 | 2.1% | 2 | 4.9% | 0 | 0% | 0 | 0% | 3 | 1.7% |
| Alcohol | 1 | 2.1% | 1 | 2.4% | 0 | 0% | 0 | 0% | 2 | 1.2% |
| Developmental/Attention | 0 | 0% | 1 | 2.4% | 0 | 0% | 1 | 2.5% | 2 | 1.2% |
| Child/Parenting | 0 | 0% | 1 | 2.4% | 0 | 0% | 0 | 0% | 1 | 0.6% |
| Suicidal/Homicidal | 0 | 0% | 0 | 0% | 1 | 2.3% | 0 | 0% | 1 | 0.6% |
| Abuse, Sexual, Physical, Emotional | 1 | 2.1% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 0.6% |
EAP Detail for Presentation Profile - Clinical
Base Date: Jan 2023 - Dec 2023 paid through Dec 2023 | Current Date: Jan 2024 - Dec 2024 paid through Dec 2024 | Report Run Date: Apr 9, 2025
All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group All Evernorth Health Services products and services are provided exclusively by or through affiliates of the Evernorth companies image4.png image5.svg image1.png image2.svg .cls-1{fill:#00528E;}.cls-2{fill:#37A658;fill-rule:evenodd;} image3.png image6.png image7.svg image8.png image9.svg Member Impact 159 Customers using EAP 178 Total Cases 6 Telephonic Consultation 146 EAP Codes Generated 40 Unique individuals had [159] paid counseling sessions 19 Customer Interactions* *Assessments represent interactions with our customer(s). Organizational Highlights 48 Employer Service Hours Used [14] Remaining 3 Critical Incidents 42 Wellness Seminars Completed 4 Management Consults Completed image17.svg Engagement and Access to Quality Care image18.png image19.svg 62 Telephonic Digital Engagement Organizational Services EAP Sessions Total Cases Telephonic Consultations Crisis Calls 612 Web Sessions 146 EAP Codes Generated out of Employer Service Hours Used 14 Remaining 159 Paid Counseling Sessions 178 6 0 48 image10.png image11.svg Average Monthly Employee Headcount 2,634 Employees Demographics Overview of the Customers 28.3% Male 34.6% Female 37.1% Other 63.5% Employee Average Age: 43 13.2% Spouse Average Age: 44 22.6% Dependent Average Age: 21 image12.png image13.svg Avg # Sessions per Unique Participants Current Year to Date 4 Unique Participants Current Year to Date 40 159 Total Sessions Year to Date Base: 3.7 Norm: 5 Base: 47 image14.png image15.svg Stress/Anxiety Marital/Partner Depression Information Only Grief and Loss All Other Cases 0 10 20 30 40 50 60 70 Top Presenting Reasons for Call/Web/Chat 37.2% 19.8% 15.7% 9.9% 6.4% 11% Based on total cases, presentation profile indicates the problem as defined by the customer image16.png image27.svg 0% 50% 100% Female 34.6% Base: 41.4% Norm: 29.8% 61.8% 14.6% 23.6% image28.png image29.svg 0% 50% 100% Other 37.1% Base: 34.6% Norm: 52.9% 57.7% 22% 18.6% image20.png image21.svg 159 Customers 63.6% 13.2% 0.6% 22.6% Other Dependent Spouse Employee image22.png image23.svg 0% 10% 20% 30% 40% 1-17 18-29 30-39 40-49 50-59 60-64 65+ Current Average Age 43yr Employee Base: 47yr Norm: 40yr 44yr Spouse Base: 42yr Norm: 44yr 21yr Dependent Base: 20yr Norm: 20yr Base Current Norm image24.png image25.svg 0% 50% 100% Male 28.3% Base: 24% Norm: 17.4% 73.3% 26.7% Employee Spouse Dependent Other image26.png image30.png image31.svg Web Sessions Count 0 20 40 60 80 Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 612 YTD Web Sessions 22.2 page views per unique web session 3.6 minutes per unique web session 57 56 63 57 67 47 69 63 44 48 49 44 68 51 51 75 38 55 51 52 43 52 35 41 Base Current image32.png image33.svg 0% 10% 20% 30% 40% 50% 60% 70% Coverage_Page Provider_Search Contact_Us Healthy_Rewards FAQ Others 60% 47.7% 4.3% 4.1% 1.6% 1.8% image34.png image35.svg 0% 2% 4% 6% 8% 10% 12 AM to 06 AM 06 AM to 12 PM 12 PM to 04 PM 04 PM to 08 PM 08 PM to 12 AM image36.png image37.svg 0% 5% 10% 15% 20% 25% 30% Sun Mon Tue Wed Thurs Fri Sat image38.png image39.svg 0% 10% 20% 30% 40% 50% 60% 06 AM to 12 PM 12 PM to 04 PM 04 PM to 08 PM image47.svg 0 2 4 Management Referrals Current 2 Base 0 Base Current image48.png image49.svg 0 2 4 6 Management Consultation 4 1 image40.png image41.svg Total Year to Date 3 Critical Incidents Base: 7 image42.png image43.svg Total Year to Date 42 Wellness Seminars Completed Base: 41 Norm: 11 image44.png image45.svg 0 10 20 30 40 50 CISM Wellness Seminar Total Number of Utilized Employer Service Hours: 48 Base Current image46.png
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