ESBD_383486_1732716298650_06 - 3202500034 Attachment 6 Deliverables.docx
DOCX document 47 KB Posted
- Attached to
- 3202500034 Visual Remote Access Services
- Solicitation number
- 3202500034
- Issued by
- Travis County, Austin City, Texas
About this file
This is a deliverables attachment for a Visual Remote Access Services contract opportunity from the Texas Workforce Commission (TWC). The document outlines seven primary deliverables and additional implementation support requirements that must be provided by the successful respondent. Key deliverables include a kick-off meeting within five business days of contract award, a Project Management Plan due within 30 calendar days, monthly project status reports, usage reports, training materials, system deployment within 30 calendar days of award, and post-deployment maintenance meetings. All deliverables must be included in the unit costs provided in Attachment 9 - Pricing Cost Worksheet.
The document specifies that monthly status reports and post-deployment maintenance meetings are non-billable deliverables. Additional implementation support must be approved through signed Deliverable Expectation Documents (DEDs) using the provided template in Attachment 10. The successful respondent must establish processes for impact analysis, cost assessment of requested changes, and implementation of approved changes in the delivery cycle. All training materials must comply with federal and State Accessibility standards and be delivered in TWC-approved electronic format.
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3202500034 - Visual Remote Access Services Attachment 6 – Deliverables Respondent must provide the following deliverables during the project which shall be inclusive of the unit costs in Attachment 9 – Pricing Cost Worksheet.
| No. |
| Deliverable Name |
| Deliverable Description |
| Acceptance Criteria |
At a minimum, Successful Respondent will provide the following:
Estimated Timeline or Due Date
| 01 |
| Kick-off Meeting |
| Successful Respondent will initiate kick-off meeting and identify key project stakeholders to begin the project and discuss: |
1) An Agenda which both parties agree upon and will be delivered at least twenty four (24) hours before the kick-off meeting;
2) A list of attendees during kickoff meeting indicating present or absent;
3) Notes from the kick-off meeting delivered within seventy-two (72) hours of the kick-off meeting.
To be scheduled within five (5) business days after Contract award.
| 02 |
| Project Management Plan |
| Successful Respondent will have the proposed Project Management Plan available at the time of the kick-off meeting to discuss. The plan will be emailed to key project stakeholders. |
| 1) Define an overview of what must be accomplished and high-level objectives of the Project; |
2) List a description of all tasks, dates, effort and artifacts produced, describing who is responsible for each task/step;
3) Provide risk management and contingency planning, including Risks, Action Items, Issues and Decisions Register;
4) Describe technique for measuring project performance and progress;
Version 0.01 within thirty (30) calendar days after Contract award.
| 03 |
| Monthly Project Status Reports |
| Successful Respondent will prepare and provide a formal status report to all key project stakeholders reporting monthly project progress. These reports should identify potential risks to the project and project timelines. |
| This is a non-billable deliverable. |
1) Describe all work performed and completed during the month for which the Project Monthly Status Report is provided;
2) Present the work to be performed in the subsequent month;
3) Provide dashboard views of schedule performance.
Due by the fifth calendar day of each calendar month.
| 04 |
| Reports |
| Successful Respondent will provide the required reporting per the requirements. |
| This is a non-billable deliverable. |
1) Provide monthly reports for:
· Monthly usage reports by type
· Average customer usage
· Existing, New and Total accounts
Due by the fifth calendar day of each calendar month.
| 05 |
| Training and Training Materials for Admin and End-users |
| All training materials will be complete and Approved by TWC. |
| 1) Include documentation and knowledge transfer for administrators and TWC Staff; |
2) Include User Guides;
3) Materials must be compliant with federal and State Accessibility standards;
4) Delivered in a TWC approved electronic format;
5) Include all TWC modifications to the base COTS solution, if applicable.
Due thirty (30) calendar days after Contract award.
| 06 |
| Deployment/Implementation |
| Successful Respondent must have successfully deployed the new technical solution. Successful Respondent and TWC will agree on successful deployment. |
| Successful Deployment is to be delivered within TWC’s and Successful Respondent’s timeline |
| Due within thirty (30) calendar days after Contract award. |
| 07 |
| Post Deployment Corrective/Maintenance Check-in Meetings |
| Successful Respondent will meet with TWC as needed for lifetime of the Contract to identify issues that must be resolved in accordance with the agreed terms of the Contract. |
| This is a non-billable deliverable. |
Successful Respondent will meet as needed with TWC for the life of the Contract.
TWC will schedule as needed
1.1 Additional Implementation Support
The TWC Project Manager, the TWC Program Manager and the Successful Respondent Project Manager will approve additional implementation support through signed Deliverable Expectation Documents (DEDs) (see Attachment 10 – DED Template) and affected work must not begin until the DED is signed. Acceptance criteria for additional implementation support will be defined in approved DED. The DED must specify the acceptance requirements for invoicing the agreed upon price.
To support the DED processes, the Successful Respondent must:
· Establish processes to provide timely, accurate impact analysis and cost assessment of requested changes to support evaluation and prioritization of requested changes; and
· Establish a process for implementation of approved changes in the delivery cycle.
3202500034 - Visual Remote Access Services
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