J-6A_MIS TO SOW.pdf

Contract #: DTFAWA-17-D-000XX Task Order #: T0XX Revision Date: 9/28/2016

Task Order: TOXXX Management Information Systems (MIS) and Office Automation (OA) Support for the Program

Office Contract No. [number here]

1. BACKGROUND

This MIS task order includes the overall information system and office automation management support required to support the Navigation Programs and all the teams within the Group to ensure accurate, timely and effective use of resources, collection of data, reporting and management of information systems necessary to develop, acquire, deploy, maintain, sustain, and improve navigation products and services for the National Airspace System to provide safe, reliable, and cost effective navigations services to the NAS, its customers, stakeholders, and employees.

2. SCOPE OF WORK

The contractor must provide management and all necessary staff to support the Navigation Programs Group’s day to day operations of software development, LAN/WAN infrastructure and security, website/animation development and deployment, library/data management, KSN, and other detailed support further defined below.

2.1. Program Office MIS and OA Support

2.1.1. Desktop Support

At a minimum, the Contractor must:

1. Procure, install, setup, and configure desktop computers, printers, and interfaces for NAVTAC II team members in accordance with FAA standards, orders, and directives.

2. Install, configure, and maintain software packages, COTS and in-house developed applications consistent with FAA orders and directives.

3. Perform all computer hardware maintenance. Ensure systems are operating optimally and efficiently. Replace faulty components when deemed necessary or replace computer systems when maintenance can no longer be achieved or it is no longer cost effective to maintain.

4. Respond, troubleshoot, and resolve all daily support calls from both local and remote users. The support must include troubleshooting software and hardware problems, developing and implementing the appropriate solutions.

5. Record and status all trouble calls including time expended and resolutions using Problem Reporting Tool, a SNAPIT module. This helps support routine preventive maintenance, analysis, monthly, and reporting. Generate matrix report to measure performance, efficiency, and improvement of the provided support.

6. Ensure operating systems for all computer desktop, laptops, and servers have the latest security patches. Ensure all application have the latest updates and patches. Install, configure, deploy and maintain anti-virus software for all NAVTAC II computers in accordance with FAA orders and guidelines.

7. Implement network security at NAVTACII facility in accordance with relevant FAA and OMB orders and NIST guidelines.

8. Procure, configure and maintain all laptops in accordance with FAA orders. The laptops are signed out to users on travel and a tracking list must be maintained.

9. Manage personal property in accordance with FAA Personal Property Management order. The task must include establishing an auditable record, tracking and maintenance inventory (Software, hardware and other) in SNAPIT, conduct physical inventories, auditing and reviews, reutilization and disposition, and generating reports to FAA Property Managers or their designees.

10. Install, configure, maintain and support videoconferencing.

11. Provide logistic support to scheduled and ad hoc meetings. The logistic support includes providing computer, projector, microphones, connectivity and other general support.

12. Configure, modify and develop KSN pages using Microsoft SharePoint Designer.

2.1.2. LAN/WAN

1. Design, procure, install, and maintain the integration of NAVTAC II LANs and WANs in accordance with FAA orders. The task includes, files servers, applications servers, web servers, backup servers, and high speed communication lines.

2. Manage network users’ accounts for NAVTAC II team members (contractors and Federal Employees) and extended members in accordance with FAA orders. The task includes, creating, and deleting accounts, password control, access control, creating log files, and auditing.

3. Procure, configure and maintain all network peripheral equipment such as all routers, hubs, switches, and UPS (uninterrupted power supply).

4. Maintain an efficient backup system. The maintenance consists of, but not be limited to, performing daily, weekly, and monthly, back up for NAVTAC II network servers, applications, and data. Ensure all network-archived data (six months) is maintained and available for restoration.

5. Support the installation, configuration, and integration of NAVTAC II WAN which includes T-1 lines (FAA and prime contractors), and Video Conferencing. Coordinate with vendor installation of required circuits.

6. Support the installation and maintenance of all routers that connect end-points of each T-1 circuits.

7. Implement security for internal and external networks using routers and firewalls to comply with FAA directives policies. This includes monitoring security bulletins to identify new or existing security threats that effect equipment under this contract and applying the appropriate corrective measure.

8. Ensure the integrity of data which is transmitted in both directions on the high speed lines. This includes verifying transmittal logs and interfacing with telecommunication vendors.

2.1.3. LAN Restoration and Recovery Plan

At a minimum, the Contractor must develop and maintain a Disaster Recovery and Restoration document for NAVTAC II facility and equipment. The document must consist of accessibility and procedures to document the process to be followed by LAN support personnel in restoring LAN services for Navigation Services organization. Scope must include coordination of this plan with others as required. Plan maintenance must include:

1. Develop a disaster recovery and restoration plan

2. Develop a disaster recovery and restoration test plan

3. Perform and validate disaster recovery and restoration test

4. Develop and maintain a security audit plan and procedures to comply with FAA orders.

5. Identify and implement steps required to comply with FAA orders 1370.82, 1600.69x, 1600.72, and ISS Handbook version 3 or most current version.

6. Identify and recommend an environment for recovery scenarios (total/partial loss of power; fire; water damage; facility; room; remote sites; etc.).

7. Identify all LAN equipment that needs attention after an interruption of service (e.g., servers, routers, bridges, modems, etc.), develop and implement mitigation plans and actions.

8. Identify and document configuration of LAN equipment, OS versions, service packs, etc.

2.1.4. Web Development

At a minimum, the contractor must provide internet and intranet web support to the Navigation Programs Group. The support includes:

1. Design, develop, and publish web pages to support the missions of various Navigation Programs teams and FAA Program Offices.

2. Coordinate the design of the web pages with FAA web master or their point of contact to ensure consistency and compliance with FAA standards for web page layouts.

3. Design all animation material and videos required for web development and ad hoc presentations.

4. Develop visual and computer aided training materials.

5. Ensure web development and publishing are compliant with relevant FAA orders, Government Privacy Act, section 508, and FAA branding.

6. Attend FAA provided seminars and courses for web development as required.

2.1.5. Mail System

1. Manage the NAVTAC II mail support activities to support NAVTAC II members and sub-contractors.

2. Interface with FAA Information Technology office to resolve mail account problems, directory propagation, account lockups, etc.

2.1.6. Interface and Coordination

1. Coordinate with MIS counterpart in Navigation Programs and prime contractors to resolve problems and ensure continuous support to Program Offices team members who are located on vendors’ site and to members who often visit the facility.

2. Attend FAA IT meetings to ensure that NAVTAC II MIS is in compliance with FAA standards and policies. These meetings are crucial to the successful operations of the LAN, WAN, applications and web development, data management, security and mail systems.

3. Interface and coordinate with ATO FAA regional reviewers, SOS, Tech Center, FAA MMC, ZETA, ARINC, MITRE, and others.

2.1.7. Applications Development

At a minimum, the Contractor must develop and maintain all existing and new applications in a stand-alone and network environment. Ensure all software development follow industry “best practices”; conform to FAA iCMM guidelines at the desired level, and are in compliance with recommended NIST security guidelines and FAA orders. All in-house applications must be integrated into one system named Satellite Navigation Automated Project Information Tool (SNAPIT). SNAPIT current integrated modules include:

- CDRLs Management; Comments/Resolutions Review Tracking; Risk Management; Actions Items Tracking; Problems Reporting; Metrics; Data Management; Costs & Schedules Monthly Status;

Financial Management such as Project Plan Module, Travel Module and PR Tracking; e-Library;

Contract Management; Congressional Correspondence Tracking; and Source Selection Evaluation, and Requirement Validation.

The Contractor must perform the following program software development life cycle activities:

1. Identify and analyze user requirements. This includes collecting user requirements, interfacing with users, developing schedules and costs, and implementing users’ feed back.

2. Develop functional requirements, performance requirement, and security requirements.

3. Develop design requirements which consist of the development of flow charts, selection of the appropriate development tool, designing the database structure, writing the database definition, and designing the user interface.

4. Perform requirements verification and validation.

5. Generate secure software code and create installation utility.

6. Perform code “peer reviews”.

7. Test and troubleshoot developed applications in controlled and in-production environment to ensure applications are performing efficiently.

8. Generate metric reports to measure requirements modifications, faulty codes, and defects, pre and post deployment.

9. Develop standard and ad-hoc reports using various tools.

10. Write user’s manuals, implement help features within applications, and perform code documentation.

11. Provide SNAPIT and other applications hands-on training to local users and high-level presentations to management.

12. Perform preventive maintenance and enhancement for all in-house developed applications.

13. Develop and execute a migration strategy of existing applications from restricted platforms to FAA standard, interoperable, and scalable environment. The strategy shall include the migration from Microsoft Access backend to a more reliable, secure, and scalable backend.

14. Apply configuration management on all changes to databases and strictly implement version control for codes, requirements, reports, storage, builds, and executables. Coordinate and obtain approval from FAA Contracting Officer Representatives (CORs) for all software development. In rare cases when a change or a defect fix is urgent, the contractor must submit, as soon as it is feasible, to the FAA COR an explanation for the exception indicting the required change and the reason for the urgency.

2.1.8. Data Management/ Navigation Programs e-Library

At a minimum, the Contractor must: implement and maintain a paper-based and electronic searchable library (e- Library) for the retrieval, distribution, and archival of all program documents, including contractor deliverables in accordance with established iCMM practices. The effort will include:

1. Download and verify the contractor’s electronic deliverables prior to being disseminated to CDRLs reviewers

2. Manage daily maintenance and health of SNAPIT data. Serve as the data manager to ensure integrity and accuracy of program information

3. Manage CDRLs mailing lists

4. Receive, process, transmit, and archive CDRLs

5. Manage the accounts and information of CDRLs reviewers

6. Monitor status of CDRLs and distribute weekly Raytheon closure due date reports

7. Distribute contract letter to reviewers and team leads

8. Populate contract letters into SNAPIT when required

9. Process contract letters and archive them into the e-Library

10. Maintain iCMM Level 3 library and CDRL processes

11. Process comments and their respective resolutions

12. Populate catalog, archive data files and documents into the library

13. Retrieve and disseminate documents upon request

14. Support contract management activities

15. Manage DCNs (Document Control Numbers)

16. Extend documents cataloging, archiving, and retrieval to the Navigation Programs Group

2.1.9. Budget and Program Management

1. Draft the FY NAVTAC MIS budget to support the execution of NAVTAC task orders.

2. Assist with the preparation of the FY program execution and the spend plans of Navigation Services Program Offices

3. Assist in preparing OMB Exhibit 300 (security, risk, privacy, and 508 disability sections) and support EVM activities

4. Recommend, coordinate and procure all hardware/software, audio/video technology, video conferencing, computer technology, and communication lines for NAVTAC, and Navigation Programs Group

5. Develop training materials and provide hands-on, computer aided, or PowerPoint based training

6. Serve as Knowledge Management (KM) facilitator. Participate in developing process norms for the KM members

7. Conduct office automation studies and surveys on extending knowledge sharing beyond desktop, as needed, including existing capabilities

8. Design implementation for current computing environment

9. Perform Cost benefit analyses focusing on increasing productivity and efficiency

10. Support the automation of business processes including: standardizing business applications across navigation programs

2.1.10. Administrative Support

At a minimum, the contractor must provide administrative support to include the following: support of hardware/software for the Navigation Programs Group; track and maintain personnel property; maintain office supplies; provide assistance in developing and maintaining graphics, organization charts, spreadsheets, PowerPoint presentations and populating databases; interface with FAA IT helpdesk in resolving computer problems; and other detailed support further defined below. The Contractor must:

1. Ensure printers, copiers, plotters, faxes, and shredders are checked daily for proper operation; submit and monitor the status of helpdesk tickets as required; ensure equipment has adequate paper, ink, and toner.

2. Coordinate and follow-up with FAA IT helpdesk on problem tickets; provide status to users and managers.

3. Ensure conference rooms are operating optimally periodically throughout the day; ensure they are organized properly; and provide technical support to users as required.

4. Maintain proper level of office supplies. Ensure office supply rooms are kept neat and free of clutter. Research and assist with procurements.

5. Ensure office space is in ready-state for new hires.

6. Develop and maintain spreadsheets and PowerPoint presentations.

7. Develop and maintain graphics, organization charts and floor plans; produce and develop pictures of current employees for organizational picture boards; keep organizational picture boards current.

8. Track personnel property; populate data into inventory control systems using FAA AITS or other designated database; identify excess equipment and assist in its disposal.

9. Assist in ensuring that the Group’s space is properly maintained; provide support with various requests and submit work orders to FAA building facility personnel as required.

2.1.11. Technical and Programmatic Graphics

1. Groups’ Organizational Charts: Update and plot out organizational charts to reflect any changes or corrections to the Groups’ organizational structure. These charts must be produced in time for the Groups’ needs.

2. Groups’ Wall-Size Schedule: Produce a wall-size schedule and plot out as necessary to reflect any changes or updates to the Groups’ schedule. These charts must be produced on in time for the Groups’ needs.

3. Groups’ Wall-Size 3-Month Calendar: Produce and plot out a wall-size calendar at the beginning of every quarter (JAN-FEB-MAR, APR-MAY-JUN, JUL-AUG-SEP, and OCT-NOV-DEC), at a minimum. Updates may be more frequent if changes are requested by the Groups.

4. Report Covers: Produce, as needed, high quality, color copies of the Groups’ report covers.

5. SATNAV News Formatting: Provide, each quarter, graphics support to format the SATNAV

News and develop any required supporting graphics.

6. Web-Supporting Graphics: Provide, as required a graphic artist to develop design concepts and supporting graphics for the website.

7.Briefing Support: Develop briefing templates, standardize formatting, and develop supporting graphics for briefings, as requested.

8.CD-ROM Duplication/ Labeling: Multiple copies of CD-ROMs must be produced, as requested.

Content for these CD-ROMs may include briefings, technical and programmatic documents, and/or other program-related information. On occasion, tailored CD-ROM labels may also be developed.

9.Time-Critical Printing Coordination: Reproduce and deliver large quantities of briefings or reports on short notice in support for a major meeting, as required.

10. Collateral Graphics Support: Develop graphics and design concepts for a variety of collateral material; such as exhibits, give-away items, print media, storyboards for multimedia presentations, and other.

11. Programmatic Graphics Support: Develop a variety of program-related graphics. Graphics may include system architecture graphics, logos, charts, or other.

12. Quarterly Graphics Report and Archive CD-ROM: Develop each quarter, a report highlighting graphics work for that quarter. The report must be accompanied by a Briefings/Graphics Archive CD-ROM that will contain a collection of all graphics developed during that quarter. This report and CD-ROM must be delivered in a hard-copy package to the Fed and NAVTAC team leads, with one copy being supplied to the NavTAC Library.

3. DELIVERABLES/REQUIRED DELIVERY SCHEDULE

The following is a table of required deliverables. All deliverables shall be formatted by the Contractor. All deliverables shall be prepared using Microsoft Office Suite applications. All deliverables shall be delivered electronically under a transmittal letter to the Task Order Representative, Contracting Officer’s Representative (COR) and the Contracting Officer (CO), where specified.

The FAA will require ten business days to review each deliverable. The acceptability of all deliverables will be determined by the COR or designee. If rejected, the FAA will provide rationale to the Contractor for the rejection.

SOW TASK

REFERENCE

DELIVERABLES DELIVERY SCHEDULE

2.1.1 Setup and deploy desktop for new NavTAC

employee

2 days before new hire starts

2.1.5 Coordinate email account. Maintain record

of activity

2 days before new hire starts

2.1.2 Submit PIV applications for new and existing

employees that require visit to FAA facilities

7 working days before new employees’ starting day.

2 months before the PIV expiration day for existing employees

2.1.2 Track check-in and check-out forms Check-in form must be completed after 85P is approved and no later than 7 working days before new hire starts.

2.1.2 Implement and deploy system security, LAN, WAN, Web, virus patches and updates on all OS and software applications Immediately or within 24 hours, depending as severity and priority level, after they are released.

2.1.2 Archive data for terminated employees 1 week after employee is departed

2.1.5 Coordinate the deletion of email account.

Maintain record of activity 1 week day employee is departed

2.1.1 Conduct physical inventory of personnel

property and submit a report electronically

Yearly

2.1.1 Submit electronically, an inventory report

identifying changes

Semi-annually

2.1.1 Submit electronically, a report of software

packages and number of current licenses

Annually

2.1.1 Submit electronically a report of helpdesk

tickets, status, and resolutions.

5th work day of each month

2.1.3 Develop and maintain Disaster Recovery and

Restoration plan. Conduct test of plan and ensure positive result.

Yearly

2.1.8 Submit library report of cataloged documents 5th work day of each month and yearly

2.1.4 Develop CBT, animations, flash movies. As requested by the COR or designee

2.1.1 Procure hardware/software, audio/video

equipment, and other IT related equipment

As requested by the COR or designee

2.1.7 Delivered codes for deployed applications End of every year or as directed by the COR or designee

2.1.7 Provide SNAPIT Training - To be held at

either the NAVTAC offices or in the training room at FAA

As requested by the COR or designee

2.1.7

Provide SNAPIT software documentation (requirements, design documents, flow charts, user’s manual, updates, etc.)

Within 30 days after modules have been deployed or as requested by the or designee

2.1.7 Develop and provide training/orientation for

new staff on Navigation Services programs, products, procedures, and processes or on-site Computer Based Instruction (CBI) as software becomes available

Within 30 days of new staff arrival or as directed

2.1.10 Update Floor Plans Two (2) weeks after new hire starts work

2.1.11 Update Organization Charts Two (2) weeks after change occurs

2.1.10 Workstation / Office space in ready-state One (1) week before new hire starts work

2.1.11 Spreadsheets, graphics and PowerPoint

presentations

As requested by the COR or designee

2.1.10 Office Supplies checklist / status As requested by the COR or designee

2.1.10 Re-supply paper, ink, and toner As requested by the COR or designee

2.1.10 Populate data in AITS FAA inventory system One (1) week after equipment is obtained or equipment status requires update

2.1.10 Update of organizational picture board One (1) month after new hire starts work or as organizational changes occur

2.1.11 Printout of monthly calendar for conference

rooms

Monthly

2.1.11 Technical and Programmatic Graphics:

Organizational Charts, Wall Schedule, 3- Month Calendar, Report Covers, SATNAV News Formatting, Web-Supporting Graphics, Briefing Support, CD-ROM Duplication/Labeling, Time-Critical Printing Coordination, Collateral Graphics Support, Programmatic Graphics Support, Quarterly Report and Archive CD-ROM

As requested by the COR or designee

4. REFERENCE/APPLICABLE DOCUMENTS

List any relevant technical, regulatory, policy, and security documents.

Managing Government Furnished Property, AMS Guidance (T.3.14.1), FISMA, FAA Orders 1370.82x, 1600.69x, 1600.72x,1600.75

5. PERIOD OF PERFORMANCE—All dates are notational and subject to change.

The period of performance of this Task Order is 5 years plus 2 one-year options.

The period of performance of this Task Order may extend for a total of up to ______months. The base period of the Task Order shall be from _____, 201_ to _______, 201_.

There are twelve (12) month option periods as follow:

Option 1: ___________, 201_ to ___________, 201_ Option 2: ___________, 201_ to ___________, 201_ Option 3: ___________, 201_ to ___________, 201_ Option 4: ___________, 201_ to ___________, 201_

6. CONTRACT TYPE

The FAA anticipates the award of a Time and Materials Task Order.

7. PLACE OF PERFORMANCE

CONTRACTOR OR GOVERNMENT SITE LOCATION

Government Site Washington, DC area

8. ESTIMATED TRAVEL REQUIREMENTS

Management Information Systems (MIS) and Office Automation (OA) Support for the Program Office

Travel

Base OY1 OY2 Total

1 2 3 4 5 6 7

$5,000 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 $35,000

9. OTHER DIRECT COSTS

LIST ITEMS/S DESCRIBE PURPOSE

As Directed.

10. GOVERNMENT FURNISHED PROPERTY (GFP)

Identify GFP to be provided to the contractor, and any limitations on use.

TBD. A list will be attached at Contract Award

11. GOVERNMENT FURNISHED INFORMATION (GFI)

Identify GFI to be provided to the contractor, and any limitations on use.

TBD. A list will be attached at Contract Award

12. OTHER INFORMATION/SPECIAL REQUIREMENTS

List any additional work related information of significance not otherwise covered

13. HISTORICAL TASK ORDER DATA

The following is a historical estimate of the direct labor requirements for the Task Order.

Historical LOE Data (hours) Total Historical LOE

Base OY1 OY2 86,400 17,280 17,280 120,960

*The Offeror is advised to use their best business acumen and expertise to determine the required labor categories and level of effort to fulfill the requirements of the statement of work. A man year is defined as 1,920 hours.

14. FAA POINTS OF CONTACT

CO:__________________________________ Phone: _____________________________

Primary TOR: ________________________ Phone: _____________________________

Alternate TOR: ________________________ Phone: _____________________________

COR: _________________________________ Phone: ____________________________