GSP Industry Day Slides 9.13.2021.pdf

UNCLASSIFIED (U)

Defense Health Agency Industry Day

Geographic Service Providers (GSP)

Mr. Alvaro Rodriguez Lt Col Alejandro Breceda

Mr. Chris Rieper

September 13, 2021

DHA Deputy Assistant Director for Information and Operations

Mr. Pat Flanders

Virtual Meeting Housekeeping

• Slides posted at SAM.gov

• Please keep your microphone or telephone on mute unless you are asking a question during the open discussion period

• Questions asked in the “conversation” feature may or may not be answered today

GSP Leadership Team

Name Title Mr. Alvaro Rodriguez EITS Program Manager

Lt Col Alejandro Breceda EITS Deputy Program Manager, GSP IPT Co-Chair

Ms. Denise Holloway GSP IPT Co-Chair LTC Ricco Jones GSP Functional Owner Mr. Chris Rieper Contracting Officer

GSP

Acquisition Timeline

DH

A

Ac qu isi tio n Ti m el in e

In du st ry

E ng ag em en t

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

CY21 CY22

Charter Complete Market

Research ReportRequirements

Gathering

Acquisition Strategy Package

Complete

IPT

Start

Contract AwardRelease Solicitation

Complete Draft

Solicitation Receive

Proposals

Industry Day/ In-Person Meetings

13 Sep 2021

Problem Statement Released 29 Jul 2021

Incremental release of solicitation documents at SAM.gov

Today

MTF-level IT Support

Contracts

• Economies of Scale Savings • Improved Collaboration

• Same or Better Quality Service • Standardized Processes & Procedures

100+ Disparate Contracts (Current State) EITS Solutions (Future State)

OLB-level IT Support

Contracts

Global Service Center

EUD

Procurement MEDCOILAN/WAN

Circuit Management

Managed Print Services

Web Development

Hosting / Cloud Support

Comm and Trans Services

Work Station Management

Metro Area Network N-1

GSPs perform a wide variety of IT tasks and services for MTFs/OLBs spanning a defined geographic area.

GSPs in the Enterprise Information Technology Services (EITS) Environment

What is the EITS Integrator (EITSI) Role?

• Provide independent end-to-end accountability through oversight, management, coordination, and validation of IT services delivered by separately contracted Service Providers

• Provide centralized service desk and technical support through the single point of contact Global Service Center

• Establish IT operation and support processes, define measures, and provide centralized reporting and management through Service Level Agreements and Operating Level Agreements

• Pioneer DHA’s IT transformation through innovation, organizational change management, and governance structure

To maintain independence, the EITSI will not be permitted to bid on service provider efforts

Companies other than the EITSI can bid on multiple Service Provider contracts

Enterprise Information Technology Services (EITS) Transformation

• EITS PMO

• Governance

• Acquisition

• EITSI

• Integration

• Evolving industry best practices with Information Technology Infrastructure

Library (ITIL) methodologies

• Standardization

• Measuring and reporting capabilities

• Transformation

• Capability Service Providers (CSP)

• Enterprise contracts for IT capabilities

• Examples may include: Enterprise Services and System Management, PCaaS, WAN & Cyber Infrastructure, Data Center, Network Modernization, SharePoint Services

• Problem Statement:

• DAD IO/J-6 is seeking capabilities to standardize, organize, and provide robust and highly available IT services to support MTFs and Other Lines of Business (OLB). This endeavor will acquire and align GSP IT support services under the Military Health System (MHS) Enterprise Information Technology Services (EITS) Environment, which includes the EITS Integrator (EITSI) and Capability Service Providers (CSP)

• Desired Outcome:

• The overall goals of this effort are to enable the DHA DAD IO to:

• Reduce variability through standardization of IT service delivery and support processes

• Provide high quality services

• Realize cost efficiencies

GSP

Problem Statement Response Initial Findings by GSP Scope Area

Scope Area % of Project References addressing this area

1. Local IT Service Desk 66%

2. Application and Web Development Support Services

51%

3. Identity Management and Windows Desktop Services

59%

4. Data Center Operations Support Services 56%

5. Information Assurance Support Services 71%

6. Network Operations Support Services 71%

7. Telecommunications (Analog and Digital) Support Services

49%

8. Clinical Informatics Support Services 24%

9. Information Business Operations 71%

Problem Statement Response Initial Findings

• Respondents: 58% Small Business (SB) and 42% other than

SB

• Respondents typically not performing in all 9 scope areas on the same project reference (capability assessments are ongoing)

• Common acquisition vehicles: GSA MAS Schedule, 8(a)

STARS, GSA Alliant II, CIO-SP3, GSA OASIS3, Army ITES-3S, Navy SeaPort-NxG

• Creative pricing models available (e.g. price per contact, price per touch, price per …)

• GSP team continuing Market Research

GSP Questions

• Identifying geographic areas

• Refining scope areas

• Selecting an existing enterprise contract vehicle or developing our own

• Alignment with:

• EITSI

• CSP

• Medical Treatment Facilities (MTFs)

Open Discussion

• Open for industry comment or questions

• One-on-one meetings (14 - 16 Sep 2021)

• Continue Industry engagement including posting incremental draft documents for feedback at SAM.gov https://sam.gov/opp/d84d5bc5dbd34f2596692c70aea94b2d/view

Next Steps https://sam.gov/opp/d84d5bc5dbd34f2596692c70aea94b2d/view