DFAC Large Kitchen Equipment PM and Repairs PWS 10.27.2026.docx

Performance Work Statement (PWS) Base Operations

Comprehensive Maintenance, Repair, and Management Services for all U.S. Army Garrison Hawaii Real Property Food Service Equipment on Oahu and Pohakuloa Training Area, Island of Hawaii

27 OCTOBER 2026

Annex A (Overarching Base Operations PWS) to OPORD 24-015 IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Annex A (Overarching Base Operations PWS) to OPORD 24-015: IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Table of Contents

1.0 Introduction

1.1 Background

1.2 Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

1.9 Utility Location

1.10 Excavation Permits

1.11 Work Clearance

2.0 Requirements

2.1 Description of Services

2.1.1 Non-Personal Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR / ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Supportive Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, and other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

3.0 Performance Requirements and Standards

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

3.2 Quality Assurance

4.0 Performance Requirements Summary (PRS) Matrix

5.0 Common Levels of Service

6.0 Deliverables

7.0 Related Documents

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives, Publications

7.3 Technical Exhibits

7.4 Government Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.5 Contractor Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.5.1 Contractor Furnished Material and Responsibilities

7.5.2 Contractor Furnished Items

7.5.3 Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

8.0 Service Description

8.1 General

8.1.1 Garbage disposals and booster heaters

8.1.2 Work Order Request/Proposal/ARMA Cases

8.2 Preventive Maintenance

8. 1 Quarterly Preventive Maintenance (PM) Service

8.2.1.1 Quarterly Preventive Maintenance (PM). Commercial Dishwashers.

8.2.1.4 Quarterly Preventive Maintenance (PM). Heater Boosters.

8.3 Preventive Maintenance Schedule

8.4 Preventive Maintenance Report

8.5 Repair identified during Preventive Maintenance (PM) Services

8.6 Emergency Calls Test, Tear Down and Evaluations

8.6.1 Emergency Repairs

8.7 Urgent/Routine Calls Test, Tear Down and Evaluations

8.7.1 Urgent/Routine Repairs

8.8 Repairs

8.9 Equipment Inventory

8.10 Weekly Status Report

8.11 Monthly Invoice

8.12 Parts Pricing List

1.0 This is a non-personal services contract to provide high quality comprehensive maintenance, repair, and management services for all U.S. Army Garrison Hawaii (USAG Hawaii) real property food service equipment on Oahu and Pohakuloa Training Area (PTA) on the Island of Hawaii. The scope encompasses preventative maintenance, reactive repairs, lifecycle management, and logistical support across multiple facilities, demanding robust infrastructure and advanced technical capabilities. The Government will not exercise any or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non personal services necessary to perform as defined in this PWS.

1.1 Background. The USAG Hawaii Warrior Restaurants (dining facilities) are maintained by the Directorate of Public Works (DPW), USAG Hawaii. There are multiple locations on Schofield Barracks (SB), East Range (ER), Wheeler Army Airfield (WAAF), and Fort Shafter (FS) currently consisting of seven (7) buildings:

· C Quad Bronco Café SB Building 357

· F Quad Culinary Training SB Building 650

· K Quad Sustainment Bistro SB Building 780

· Warrior Inn SB Building 2085

· NCO Academy (NCOA) East Range Building 6056

· Wings of Lightning WAAF Building 102

· This facility is currently shutdown, but it may reopen in the future.

· FS Building 503

· This facility is currently shutdown, but it may reopen in the future.

There are multiple locations at Pohakuloa Training Area (PTA) on the Island of Hawaii that are maintained by the Directorate of Public Works (DPW), USAG Hawaii. There are five (5) facilities on PTA consisting of the following:

· T-85 Building

· T-86 Building

· T-88 Building

· T-190 Building

· T-270 Building

The Warrior Restaurants serve a critical function within the military and provide meals that meet stringent nutritional guidelines, ensuring service members maintain peak physical condition.

DFAC Building 102 (on Wheeler Army Airfield) and DFAC Building 503B (on Fort Shafter) are not in operation as of the date of this solicitation. Quantities at CLINs 0001 through 0005 include equipment at these facilities so that unit prices are established for the full inventory. The Government will not order preventive maintenance services for equipment at a facility that is not in operation. If a facility resumes operation during the resulting’s period of performance, the Government will order preventive maintenance at the unit prices established in the Schedule without further negotiation. The estimated quantities in the Schedule are estimates only in accordance with the Requirements clause. The Government's decision not to order services at a non-operational facility shall not constitute the basis for an equitable price adjustment.

1.2 Objectives

. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Documents.

1.2.1 The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverable presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. The Contractor is also responsible for maintaining and updating Technical Exhibit #1 and #1A (TE 1 and TE 1A) to reflect any changes or discrepancies identified.

Deliverable A008 Weekly Status Report

1.3 Climatic Conditions. The average annual rainfall is 33.15 inches; with the wettest months being (November- March). The average annual maximum and minimum temperatures are approximately 79- and 89-degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 79 degrees in the month of December through March and a high of 89 degrees in the month of June through October. Summer temperatures often reach 89 degrees Fahrenheit.

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point of contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR).

1.6 Drainage. Maintenance work performed under this contract shall not impede drainage.

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

1.9 Utility Location. N/A

1.10 Excavation Permits. N/A

1.11 Work Clearance. N/A

2.1.1 Non personal Services. The personnel rendering the services are not subject either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a transition plan within ten (10) business days after contract award. The transition plan will have a sixty (60) business day transition period that will be implemented by the Contractor and shall state Contractor key personnel on board. The Contractor shall provide sufficient experienced personnel during the phase in and phase out period to ensure that the services are maintained at the required level of proficiency. During the phase in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce which is fully qualified and capable of performing all work required under this contract.

Deliverable A001 Transition Plan

2.1.2.1.1 Phase In/Phase Out for Incumbent Contractor.

If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than thirty (30) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid.

2.1.2.2 Transition (Phase Out). Sixty (60) business days prior to contract expiration will constitute the phase out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential successor. The initial phase out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain details that include but are not limited to; timelines for events, key personnel involved and interface with the Government and follow on Contractor. The plan shall fully describe how the Contractor shall approach the following issues: Employee notification; Retention of key personnel; Turnover of work in progress, inventories and transfer of Government furnished property; Removal of Contractor property; Data and information transfer; deletion of password access to Government systems, installation clearance actions including turn in of windshield decals and controlled access cards (CAC) and any other actions required to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor; reconciliation of all property accounts and requisitions, turn in of excess property and cleanup of Contractor work areas.

The Contractor shall correct any damage to Government Owned Property caused by employee negligence or mistake, intentional or otherwise. During the thirty (30) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any, and all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties. The Contractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other information to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offers.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. There are multiple locations work to be performed under this contract. There are multiple locations on the Island of Oahu as well as Island of Hawaii. On Oahu work will be performed at multiple installations on Schofield Barracks (SB), East Range (ER), Wheeler Army Airfield (WAAF), and Fort Shafter (FS) currently consisting of seven (7) buildings:

· C Quad Bronco Café SB Building 357

· F Quad Culinary Training SB Building 650

· K Quad Sustainment Bistro SB Building 780

· Warrior Inn SB Building 2085

· NCO Academy (NCOA) East Range Building 6056

· Wings of Lightning WAAF Building 102

· This facility is currently shutdown, but it may reopen in the future.

· FS Building 503

· This facility is currently shutdown, but it may reopen in the future.

There are multiple locations at Pohakuloa Training Area (PTA) on the Island of Hawaii. There are five (5) facilities on PTA consisting of the following:

· T-85 Building

· T-86 Building

· T-88 Building

· T-190 Building

· T-270 Building

2.1.3.2 Hours of Operation. The Government’s normal operating hours are 0700–1600, excluding Federal holidays or any Government‑directed facility closures (e.g., emergencies or administrative shutdowns). These hours do not limit Contractor performance requirements. The Contractor shall maintain a workforce capable of uninterrupted task execution under this PWS, regardless of Government facility closures.

Contractor Required Work Hours by Island Contractor work hours differ by island and apply independently of Government business hours:

· Oahu: Work shall be performed from 0500–1900, seven (7) days per week. Work may extend beyond these hours when the Contractor is already on site actively performing tasks.

· Hawaii (PTA): Work shall be performed from 0700–1700, Monday through Friday. Work may extend beyond these hours when the Contractor is already on site actively performing tasks.

2.1.4 Federal Holidays

. The Contractor’s performance shall not be required on the Federal public holidays listed below, unless there is a requirement to respond to a Priority 1, Emergency Call. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

2.1.4.1 The Contractor shall provide personnel support within two (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures. When an unforeseen Installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the next business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day. In this event, work shall be scheduled the follow week.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO/COR approval.

2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtailment of operations to the Contractor.

2.1.4.5 Days of No Scheduled Activities (DONSA). The Installation has historically granted Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.

· DONSA are not considered a day of excused absence for the Government civilian work force or Contractor employees.

· If a DONSA affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the DONSA.

· However, announced DONSA or exodus of Military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventories).

The Contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facilities during those times.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the contract. The Contractor shall reimburse the Government for emergency medical services provided, upon receipt of invoice from the medical facility. Reimbursement shall be made to the United States (US) Government.

2.1.6.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be delivered to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post award Orientation. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

Deliverable A002 Quality Control Plan

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees

2.1.11.1 Key Personnel.

2.1.11.1.1 Licensure (Mandatory). The Contractor shall maintain current documentation of these licenses and shall furnish it to the Contracting Officer's Representative, Contracting Officer, or Contract Specialist upon request.

The Contractor shall have and maintain the following licenses:

Commercial Dishwashers

electrical license required for wiring/control repairs.

must hold refrigeration license.

must be installed/repaired by licensed plumbers under a C‑37 contractor.

electrical license required for powered heating units.

2.1.11.1.2 Project Manager (PM) / Alternate Project Manager (APM). The Contractor shall provide a PM/APM who is responsible for the performance of the work and administrative duties. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM/APM shall have five (5) years of experience similar in scope and complexity to this requirement/resulting contract. The contractor shall provide a copy of the PM’s/APM’s resume to KO and KS. The name and contact information of the PM/APM shall be provided by the Contractor to the KO and KS. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence of the Project Manager. The name and contact information of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The Project Manager (PM) or designated alternate shall be available during normal duty hours, defined as 0700 to 1600, Monday through Friday, excluding Federal holidays and days when the Government facility is closed for administrative reasons. The PM or designated alternate shall provide emergency response outside of normal duty hours, when required by the Government. The Project Manager performing the work under this contract shall have and maintain installation access at time of the contract start date and for the life of the contract. The PM and any individuals designated as key personnel shall be able to understand, speak, read, and write in the English language.

2.1.11.1.3 Contractor Employees Qualifications. The Contractor shall perform all assigned work using qualified personnel who possess an appropriate combination of education, training, and experience. The Contractor shall maintain current documentation of certifications for every technician assigned and shall furnish it to the Contracting Officer's Representative, Contracting Officer, or Contract Specialist upon request. All licenses and certifications required by this paragraph shall be current and valid for each technician before that technician performs any work under this contract, and shall be maintained throughout the period of performance.

2.1.11.1.3.1 Certifications.

2.1.11.1.3.1.1 EPA Section 608 Certification. All technicians working with refrigerants shall hold a valid EPA Section 608 Certification.

a. EPA Certification Types:

· Type I – Authorizes work on appliances containing five pounds of refrigerant or less.

· Type II – Authorizes work on high‑pressure refrigeration equipment.

· Type III – Authorizes work on low‑pressure refrigeration equipment.

EPA Section 608 certifications are valid nationwide and do not expire.

b. Contract EPA Certification Requirements:

For this contract, the Contractor shall ensure that technicians who work with refrigerants hold all three EPA certification types (Type I, Type II, and Type III).

2.1.11.1.3.1.2 Electrical. All technicians performing work on electrical components shall hold the appropriate Hawaii‑issued individual electrician license, specifically a Journey Worker Electrician (EJ) or Supervising Electrician (ES), as required under HRS Chapter 448E. The contractor shall ensure compliance with all electrical licensing laws, including the requirement that electrical work be performed only by individually licensed electricians and that contractor‑level electrical licensing requirements are met in accordance with HRS Chapter 444.

2.1.11.1.3.1.3 Plumbing. All technicians performing plumbing work, including installation or repair of commercial garbage disposals, commercial dishwashers involving plumbing connections, or booster‑heater water systems, shall hold a valid Hawaii‑issued individual plumbing license, specifically a Journey Worker Plumber (PJ) or Master Plumber (PM), in accordance with state plumbing licensure requirements. All personnel performing plumbing work on the job site shall be individually licensed plumbers, and all licensed personnel shall visibly display their plumbing license while performing work.

2.1.11.1.3.1.4 Preferred Qualifications. Commercial Food Equipment Service Association (CFESA) certification is preferred, either at the Service Technician level (Electricity and Refrigeration) and/or the Master Technician level; however, the Master Technician level is the overall preferred qualification.

2.1.11.1.3.1.5 Manufacturer Specifications. All preventive maintenance and repair shall be performed in accordance with the applicable manufacturer's published maintenance and service instructions. The Government will furnish electronic operating and maintenance manuals for the equipment listed in Technical Exhibits 1 and 1A after award. The Contractor shall obtain, at no additional cost to the Government, any manufacturer service documentation not furnished by the Government that is available on a commercial basis.

2.1.11.1.3.1.6 Food Safety Compliance. Technicians shall ensure that all repairs comply with the State of Hawaii's food safety regulations. All work shall be performed in a manner that maintains compliance with these regulations and does not compromise the sanitary operation of food service equipment.

2.1.11.1.4 GFEBS PM Coordinator Lead. N/A

2.1.11.1.5 GFEBS Certification. N/A

2.1.11.1.6 Common Access Card (CAC). N/A

2.1.11.1.7 U.S. Residency. All Contractor employees shall be legal U.S. residents. The contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.8 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or Subcontractor personnel.

2.1.11.1.9 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.10 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any Contractor employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.1.11.1.11 Contractor Hiring Restrictions. The Contractor shall not hire or subcontract with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

2.1.12 Business Relations

. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of Subcontractors within (10) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.13 Manual Operations. N/A

2.2 Work Management. Applicable only for SERVICE 411, 414, and 420.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the Contractor.

2.2.2 General Fund Enterprise Business System (GFEBS). N/A

2.2.3 Demand Maintenance Orders (DMOs). N/A

2.2.3.1 DMO Desk. N/A

2.2.3.2 DMO Call Receipt and Entry. N/A

2.2.3.3 GFEBS and/or ArMA Case Number. N/A

2.2.3.4 Completed Work. The Contractor, certifying the work was satisfactorily performed, shall sign completed work authorizations.

2.2.4 Preventive Maintenance Orders (PMOs). N/A

2.2.4.1 PMO Program. N/A

2.2.4.2 PMO Schedules. N/A

2.2.4.3 Approved PM Schedule. The Contractor shall strictly adhere to the scheduled PM dates to facilitate verification of work by the COR/ACOR. If the Contractor finds it necessary to reschedule a PM, a written request shall be made to the COR/ACOR detailing the reasons for the proposed change at least five (5) working days prior to the originally scheduled PM date. No scheduled PM dates shall be changed without the prior written approval of the COR/ACOR.

2.2.4.4 PMO Stickers/Log. N/A

2.2.4.5 Warranty Program. N/A

2.2.4.6 Operation and Maintenance (O&M) Manual Digital Library. N/A

2.2.5 Operations Work Orders (OWOs). N/A

2.2.6 Project Work Orders (PWOs). N/A

2.2.7 Warranty Program. N/A

2.2.7.1 Warranty Enforcement Manager. N/A

2.2.7.2 Warranty Management. N/A

2.2.7.3 Routing of Warranty DMOs. N/A

2.2.7.4 Warranty Records. The Contractor shall comply with standard Army execution and warranty claim action reporting programs as defined in AR 700-139.

2.2.7.5 Exceptions. The existence of a warranty does not alleviate the Contractor of his responsibility to perform work needed to prevent potential damage to personnel and property or to prevent unnecessary shutdown of facilities and functions.

2.2.7.6 Technical Document Library Operation. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 N/A

2.3.2 Real Property Records Updates. N/A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property or Archaeological Site. N/A

2.5 Special Requirements

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve/require vehicle operation, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration

. Currently there is no requirement to register Contractor owned vehicles with the Provost Marshal or Directorate of Emergency Services (DES). However, all vehicles must be registered IAW current state requirements. In addition, all vehicles must be registered IAW current Hawaii state requirements. In addition, the Contractor shall maintain a list of all Contractor owned or operated vehicles and trailers operating on the Installation at all times. The list may be used in case of emergency and/or another contingency. Evidence of vehicle ownership and vehicle liability insurance must be presented upon request.

2.5.1.3.1 Contractor and Vendor Access. All privately owned vehicles or motorcycles or Contractor or vendor furnished vehicles, and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installation FPCON, vehicle and equipment operators and passengers must possess identification documents as required by USAG-HI DES to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state and/or commercial driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access. All vehicles must be registered IAW current Hawaii state requirements in which they are registered.

2.5.1.3.2 All Contractor personnel, not possessing a Common Access Card (CAC), requesting access to USAG Hawaii installations will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States National or State issued identification that is capable of being scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed. The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate. All Contractor personnel and their vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of all Army installations on the island of Oahu and Pohakuloa Training Area (PTA) on the Island of Hawaii. Contractor and all associated sub‐contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC‐III) and Terrorist Screening Database (Army Directive 2014‐05/AR 190‐13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative); or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.5.1.3.3 ACCESS TO ARMY INSTALLATIONS – PERSONNEL AND VEHICLES.

The Government recognizes the important roles companies like you play in our day-to-day operations. That is why USAG Hawaii is enhancing the current access control solution called the Automated Installation Entry (AIE) Program. This program supports the security requirements while offering a streamlined access procedure for vendors, contractors, sub-contractors, suppliers and service providers. This program is available to new and existing personnel who require access to USAG Hawaii and are not authorized to receive a Department of Defense CAC and desire a streamlined entry into the installation. Sponsorship and participation at each USAG Hawaii location (e.g., Schofield Barracks, Wheeler Army Airfield, Fort Shafter, Tripler Army Medical Center, Pililaau Army Recreation Center and Pohakuloa Training Area) is required.

AIE Credential holders may access the installation through any of the USAG Hawaii Gates that size allows and will only be subject to random inspections.

Companies that choose not to participate in the AIE Program will have limited access through the Schofield Barracks Lyman gate, Fort Shafter’s Buckner Gate and Tripler Army Medical Center Main Gate. All employees will be required to go through the inspection area and will be subject to the standard access control procedures, security screenings, and/or vehicle inspections.

*Access control changes can occur at any time due to security requirements

Companies that service USAG-Hawaii facilities may initiate enrollment in the AIE Program by contacting the Contracting Officer’s Representative (COR).

If you have questions regarding the AIE Program at USAG Hawaii, please contact Security Branch Operations, at 808-656-0232.

· AIE Program Enrollment Process for Background Check and Process to obtain AIE Badge

Enroll your company by contacting the COR who will be the Sponsor. The COR will provide the excel spreadsheet for the list of contractor employee information. The following information is required from the contractor: last name, first name, date of birth, status, social security number, company name, and contract number. The COR will complete the Sponsor information and provide the list to the Directorate of Emergency Services (DES) Access Control Division. The DES will conduct a background check to vet personnel prior to arrival to pick up their AIE Badge and will ensure a more efficient process while saving time.

The AIE Program performs background screening and credentialing.

DES will contact the COR (Sponsor) once the background checks have been validated to schedule a time for the contractor employees to go to one of the registration locations and complete the process to obtain the AIE Badge.

Contractor employees should bring an acceptable form of identification (see List A and List B) to the appointment. Upon arrival, a photo will be taken to complete the process. Employees will be issued their AIE Badge, which they will use for access to the installation.

Forms of Acceptable Identification for picking up your credential:

List A - One (1) needed

U.S. Passport (unexpired)

Permanent Resident Card or Alien Registration Receipt Card (Form I-551)

Unexpired foreign passport, with I-551 stamp or attached Form I-94 indicating unexpired employment authorization

Unexpired Employment Authorization Document that contains a photograph (Form I-766, I-688, I688A, I-688B)

List B – Two (2) needed

Driver’s license or ID card issued by a state

ID Card issued by federal, state or local government agencies or entities

School ID card with a photograph

Voter’s registration card

U.S. Military card or draft record

Military Dependent’s ID card

U.S. Coast Guard Merchant Mariner Card

Native American tribal document

Driver’s license issued by a Canadian government authority

U.S. Social Security card issued by the Social Security Administration

Certification of Birth Abroad issued by the Department of State (Form FS-545 or Form DS-1350)

Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal

U.S. Citizen ID Card (Form I-197)

ID Card for use of Resident Citizen in the United States (Form I-179)

Unexpired employment authorization document issued by DHS (other than those listed under List A)

2.5.1.4 Physical Security. N/A

2.5.1.5 Secure Area Access. N/A

2.5.1.6 Employee Terminations. When an employee is terminated from employment on the contract for any reason, the Contractor shall have an out-processing checklist that identifies the Government issued Installation Access Badge/Pass has been turned into the COR and property items accounted for and back in proper custody. A signature shall be required on the checklist from the appropriate person acknowledging receipt of the items. Checklists shall be retained for the duration of the contract.

2.5.1.7 Departing Employees. The Contractor shall ensure Contractor employees return security photographic identification cards, permits, CAC, GFP, keys, photo passes, range passes, sensor access (slide) cards and that access to the LAN email has been canceled. All out-processing Contractor employee CACs must be returned to the COR no later than close of business on the last workday. A formal termination or departing memo must be submitted to the COR and security office with the requested items stating they have been collected.

2.5.1.8 Key Control. N/A

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The contractor and all associated sub‐contractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for, and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR NLT thirty (30) calendar days after contract award.

2.5.2.2 Anti-Terrorism (AT) Level 1 Awareness Training. All contractor employees, including subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: http://jko.jten.mil.

2.5.2.3 Operational Security (OPSEC) Awareness Training. IAW AR 530-1, Operations Security, Contractor employees shall complete Level I OPSEC Awareness training within thirty (30) calendar days of contract award and send to the COR via both electronic and paper copies. All Contractor personnel shall complete Level I OPSEC Awareness training annually. Level I OPSEC training is available on the following website:

https://securityawareness.usalearning.gov/opsec/index.html.

2.5.2.3.1 All Contractor employees must complete the DoD Cybersecurity Awareness Training before issuance of network access and annually thereafter. N/A

Deliverable A003 Safety Plan