D6-1 Firm Experience.pdf

Arizona Department of Transportation On Call Transit Consultant Services BPM007068 Discipline 1: Transit Planning Studies

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Arizona Department of Transportation On Call Transit Consultant Services BPM007068 Discipline 6: Coordination and Mobility Management Projects

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Firm Experience - Discipline 6: Coordination & Mobility Management Projects

AECOM proudly presents our firm’s qualifications for the Arizona Department of Transportation (ADOT) request for Discipline 6 (Coordination and Mobility Management Projects) under the On Call Transit Services solicitation. Having completed a variety of tasks as a trusted partner to ADOT on multiple similar work assignments throughout Arizona, we bring our premier local expertise, supported by national practitioners knowledgeable in all facets of transit services required under this on-call contract.

With over 65 years of experience advancing transportation in Arizona, AECOM brings unparalleled knowledge, with our Arizona offices employing approximately 200 people representing transit and environmental planners, community outreach specialists, and data analysts.

As demonstrated in this section, we are confident our project experience meets the needs of each category and task identified under Discipline 6. Our proposal is formatted to readily present how our team’s qualifications and experience align with the Discipline 6 tasks, with several relevant projects crossing multiple categories. Our team is excited to continue our partnership with ADOT and transit agencies throughout the state to advance transit in Arizona.

DISCIPLINE 6 - TABLE 1 | RELEVANT PROJECT EXPERIENCE

Project Name

Relevant Project Elements

St at e, R eg io na l, a nd L oc al

Co or di na tio n Pl an A ct iv iti es

As se t C oo rd in at io n

CAG Pinal County Mobility Gap Analysis Study

URSTA Statewide Training Coordinator

ADOT COG/MPO Manual Update

New York Metropolitan Transportation Council (NYMTC) Public Transit - Human Services Transportation Plan

Gila County Transit Governance Study

UTA Comprehensive Specialized Transportation Plan

RTA Coordinated Public Transit-Human Services Transportation Plan Update

Regional Mobility Management Feasibility Study, Massachusetts Department of Transportation

MassDOT Comprehensive Regional Transit Plan

Camden County Coordinated Public Transit - Human Services Transportation Plan Update

Southeast Michigan Coordinated Public Transit – Human Services Transportation Plan

Montana Statewide Rural Transit Needs Study

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Relevant Project Descriptions

ADOT COG/MPO MANUAL UPDATE |

Phoenix, AZ AECOM collaborated with Metropolitan Planning Organization (MPO) and Council of Government (COG) partners and the Arizona Department of Transportation (ADOT) MPD regional planning team on numerous regional transportation plans, corridor plans, and strategic planning activities across Arizona. The project team understands need for clear, up-to-date, and transparent coordination between ADOT and MPOs/COGs to plan, program, fund, and implement improvements across the state’s critical transportation corridors. Updating the MPO & COG Guidelines and Procedures Manual (MPO/COG Manual) is an essential process to streamline and standardize practices and communication, prepare for changing funding environments, and remain up-to-date on changes to federal policies impacting planning activities. AECOM has delivered an updated statewide MPO/COG Manual that prioritizes stakeholder engagement between ADOT MPD, MPO and COG partners, as well as ADOT District and supportive technical staff with updated guidelines that help guide the respective levels of representation to serve member agencies and community members with long-term improved transportation performance.

NEW YORK METROPOLITAN

TRANSPORTATION COUNCIL (NYMTC)

PUBLIC TRANSIT - HUMAN SERVICES

TRANSPORTATION PLAN | New York As a subconsultant to Cambridge Systematics, AECOM assisted NYMTC with development of a Coordinated Public Transit -Human Services Transportation Plan for the New York region, including New York City and the counties of Rockland, Putnam, Westchester, Nassau, and Suffolk.

This plan provides a framework and justification to secure federal funding for community transportation programs offered by the Federal Transit Administration (FTA) Section 5310 by demonstrating how community transportation providers are engaging in coordination activities at present, identifying unmet needs, and developing strategies for meeting these needs through additional coordination among providers and human service agencies.

URSTA STATEWIDE TRAINING

COORDINATOR | Statewide, UT AECOM is collaborating with URSTA (Utah Urban, Rural & Specialized Transit Association) and its urban and rural transit agency members to identify training needs for fixed-route and human service transportation providers.

AECOM works with UDOT and the eight regional Mobility Managers to coordinate statewide training efforts. Based on membership surveys, AECOM developed a curriculum that ensures passenger safety and sensitivity training are included in the annual URSTA conference and statewide training sessions.

CENTRAL ARIZONA GOVERNMENTS

(CAG), MOBILITY GAP ANALYSIS |

Pinal County, AZ

The primary goal of this project was to enhance the understanding of transportation needs for seniors and individuals with disabilities in Pinal County.

The project analyzed current Section 5310 and similar transportation providers, identified gaps between current services and needs, and prioritized strategies to address those gaps at a sub-regional level using a data-driven approach. Furthermore, the study examined the gaps in need and the existing financial shortfalls in meeting those transportation needs. The results of the study:

• Assisted current 5310 program providers in determining where they may be able to mitigate the lack of services

• Provided 5311 and 5307 service providers’ awareness of existing 5310 transportation providers and where existing transportation gaps are located.

• Encouraged the establishment of new providers, as well as understanding the financial responsibilities it would take to provide the services needed.

• Provided Pinal County with the tools to make financial decisions to potentially help existing programs expand in areas lacking services and/or establish a new program.

• Helped identify currently unknown existing providers throughout the county.

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UTA COMPREHENSIVE SPECIALIZED

TRANSPORTATION PLAN | Utah

As a subconsultant, AECOM worked with the Utah Transit Authority (UTA) to advance coordination strategies between the myriad human services and public transit providers across the Wasatch Front following the completion of the UTA coordinated public transit – human services transportation plan.

Tasks completed by the study team included the following, organized into two phases:

• Phase I: Existing Conditions Assessment and Case

Studies Research

momentum

• Completion of the written implementation plan

AECOM was tasked with the update of the provider inventory to include additional data points not originally collected during the development of the coordinated public transit – human services transportation plan, needed to development implementable strategies, including more detailed information on: vehicles and funding sources as part of Phase I and the development of service delivery scenarios as part of Phase II. .

GILA COUNTY TRANSIT

GOVERNANCE STUDY | Gila County, AZ

The study provided a comprehensive guide for Gila County to enhance transit services and design investments strategies that make best use of available federal, state, regional, and local resources. A well-defined organizational structure and investment strategy was developed to maximize available resources while improving mobility and access to jobs, healthcare, and shopping within Gila County. This study involved extensive coordination with national AECOM resources, as well as two subconsultants.

A significant amount of stakeholder coordination was conducted, including outreach with elected officials and two tribes. A detailed peer agency analysis was conducted, which included North Central Regional Transit District in New Mexico. As it was a very similar peer, this initially included reviews of available data and subsequently was followed with a series of interviews to better understand the system.

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MASSDOT COMPREHENSIVE

REGIONAL TRANSIT PLAN |

Statewide, MA

The AECOM team worked for the Massachusetts Department of Transportation Rail and Transit Division with all fifteen Regional Transit Authorities (RTAs) commonwealth-wide to develop and update comprehensive regional transit plans (CRTPs). The work included evaluation of existing transit routes and services, community outreach to prioritize needs and plans, and developing strategies to improve public transit in communities across the state, focusing on performance.

The CRTP is intended to be a five-year transit plan from 2020-2025 and is an update and expansion of the Regional Transit Plans last developed in 2015. The CRTPs were developed in the context of several statewide and regional initiatives. The CRTPs are both a result of and a contributor to the ongoing discussions on regional transportation.

Recent and ongoing initiatives include the following:

Authorities (RTA Task Force)

All RTAs also signed a two-year Memorandum of Understanding (MOU) with MassDOT in August of 2019.

The MOUs include agreement to complete the CRTP process. The MOUs also contain performance metrics and targets, agreement to maintain an up-to-date asset inventory, agreement to submit a fare policy by December 2020, agreement to submit a balanced budget annually, and reporting timelines. Overarching goals for the CRTPs included the following:

• Generate performance measures to define what a successful route looks like using the metrics and targets in the MOU as a baseline

performance benchmarks

agency

RTA COORDINATED PUBLIC TRANSIT-

HUMAN SERVICES TRANSPORTATION

PLAN UPDATE | Chicago, IL

As a subconsultant, AECOM worked with the Regional Transit Authority (RTA) to develop a coordinated public transit-human services transportation (PT-HST) plan update in the Chicago metropolitan area. The previous PT-HST Plan had been developed in 2013 and there had been many changes and advancements in the intervening years.

Tasks included:

providers

• Identification of additional and emerging mobility needs/ gaps

• Identification and prioritization of strategies, activities, and projects to address needs/gaps

• Confirmation, revision, or development of new RTA

Section 5310 or other Program policies directly related to coordination

• Assessment and update of the existing project selection criteria and project selection process

The AECOM team was primarily tasked with updating the inventory of existing transportation providers and assessing/ identifying gaps and needs for transportation providers in Cook, McHenry, and Lake Counties. The AECOM team worked hand-in-hand with the rest of the consulting team and RTA staff to identify and prioritize feasible strategies, activities and projects to address the identified need and gaps.

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CAMDEN COUNTY COORDINATED

PUBLIC TRANSIT - HUMAN SERVICES

TRANSPORTATION PLAN UPDATE |

Camden County, NJ The South Jersey Transportation Authority (SJTA) and Camden County, NJ contracted with AECOM to update the County’s Coordinated Public Transit Human Services Transportation Plan. Camden County had last updated the plan in 2013 and was in need of support to reflect post-pandemic changes in travel patterns and transportations service needs.

The purpose of this plan is to provide a comprehensive overview of Camden County’s current transportation services, detailing providers from the public, private, and nonprofit sectors. Additionally, it prioritizes implementation efforts based on available resources, feasibility, and opportunities to improve service delivery efficiency. By addressing these priorities, the plan aims to establish a coordinated, accessible, and effective transportation network for Camden County residents.

Tasks included:

recommendations from the previous plan

The Steering Committee for the project included representatives from various County departments, SJTA, NJ TRANSIT, social and human service agencies and programs, as well as municipalities.

In discussing the results of the technical analyses and stakeholder and public feedback, we worked with the Steering Committee to prioritize areas for future investment.

In order of projected effectiveness, the Steering Committee prioritized the following investments:

REGIONAL MOBILITY

MANAGEMENT FEASIBILITY STUDY,

MASSACHUSETTS DEPARTMENT OF

TRANSPORTATION | Statewide, MA Building upon the recommendations from the Coordinated Public Transit Human Services Transportation Plan for the Commonwealth of Massachusetts, the Massachusetts Department of Transportation (MassDOT) investigated the feasibility of a network of Regional Mobility Managers across the state. AECOM supported MassDOT by:

regional mobility managers, or who are presently setting up networks

• Leading discussions with at least 75 in-state stakeholders to understand the viability of and potential functionality of a network of regional mobility managers, including:

Aging (at least 5)

• Councils on Aging (at least 5)

• Conducting topic-specific focus groups to understand the highest priority mobility needs that a statewide network of regional mobility managers could help to meet (one focus group has been conducted with the Massachusetts Healthy Aging Collaborative)

• Collecting additional stakeholder feedback via a dedicated email account and online survey

Using the results of the research and the interviews, focus group, and other feedback, a feasibility/functionality determination was made. Feasibility was confirmed and a path forward was mapped out, including functions and an implementation plan. MassDOT used the recommended Regional Mobility Management Network Plan to apply for an Innovative Coordinated Access and Mobility Grant in 2024 and was awarded funding.

MassDOT is implementing the Regional Mobility Management Plan in 2025 and also working with AECOM to further buildout the related RideMatch program that provides Commonwealth residents with a one-stop access point to learn about available transportation resources.

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SOUTHEAST MICHIGAN

COORDINATED PUBLIC TRANSIT –

HUMAN SERVICES TRANSPORTATION

PLAN | Metropolitan Detroit, MI

The Regional Transit Authority of Southeast Michigan (RTA) covers a 4-county region of the state, including the City of Detroit. The RTA partners with transit providers, communities, companies and citizens to create a vision for public transit and bring that vision to life. The RTA explores new strategies for improving transit coverage and service, secures and oversees funding programs and works to increase accessibility to transit offerings. Through an on-call contract with the RTA, AECOM developed a Coordinated Public Transit – Human Services Transportation Plan for the region and supported the RTA in evaluating and deploying the agency’s Call for Projects for the distribution of current and future Federal Transit Administration (FTA) Section 5310 funds.

Re-branded as the Mobility 4 All (M4A) Plan, the development of the coordinated plan for the region was guided by a Technical Working Group comprised of regional stakeholders. The plan focuses on how well existing human service transportation options match the needs of the region’s residents, particularly the plan’s target populations of older adults, people with disabilities, and individuals with limited incomes. The plan also considers improvements to coordination and collaboration across human service organizations and transportation providers.

The final M4A Plan provides a summary of the technical analyses completed, including examining existing conditions of the region, available funding mechanisms that support transportation services, and user travel patterns. Concurrent to the technical analyses, the study team conducted an extensive community engagement effort, reaching out to both current and potential riders to better understand the way people travel through the region and to identify any unmet needs.

Using these findings, a series of goals and recommendations that will guide improvements to the delivery of human service transportation services over the next five years was developed. The proposed improvements help to address identified gaps in current services, achieve efficiencies in service delivery, and streamline mobility throughout the region. The recommendations are intended to prioritize transportation services and projects for funding and implementation under the Section 5310 program for the Detroit and Ann Arbor urbanized areas (UZAs).

MONTANA STATEWIDE RURAL

TRANSIT NEEDS STUDY | Statewide, MT AECOM was retained by the Montana Department of Transportation (MDT) to conduct a Statewide Rural Transit Needs Study to:

access to healthcare, employment, and other essential daily services

• Identify recommendations to improve and expand transportation service delivery and access for rural Montana residents

• Provide a launching point for additional studies, strategies, and improvements

The team conducted a transportation provider survey, eight coordination workshops, and walked MDT through a scenario planning workshop to identify rural transit needs across the state. The team summarized these findings into a Report on Needs:

• Transportation mobility challenges among vulnerable populations:

• Limited physical mobility, lacking personal vehicles, inability to afford fares, etc.

• Challenges associated with statewide geographic isolation and

coordination and transit connections, higher cost per trip and logistical complexity

• Population growth creates higher demand for connecting services and resources

• Challenges associated with driver shortages and intense workforce competition:

• Qualified driver recruitment and retention difficulties, limited ability to sustain or grow transit services

agencies’ ability to coordinate and optimize services

• Limited outreach capacity and low public awareness constrain ridership and reduce the efficiency of service Building on the Report on Needs, the team then worked to develop Implementation Strategies to focus on:

Including mobility management; development of communications and marketing materials and resources;

increased training, coordination, and knowledge sharing; and methods to build capacity.