D465A6BC-B38E-009F-4BA8EFA38CE55315.pdf
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- Attached to
- Voluntary Programs: Short and Long Term Disability, Legal Plan, Identity Theft, and Pet Insurance
- Solicitation number
- RFP #2025-06-09
- Issued by
- Franklin County, Ohio
About this file
This is a Questions and Answers document issued by the Franklin County Purchasing Department on March 17, 2026, regarding Request for Proposal (RFP) #2026-08-05 for Process Server Services for the Franklin County Child Support Enforcement Agency. The RFP seeks vendors to provide process server services with an estimated volume of approximately 2,000 service request packets annually, though this figure is an estimate and actual volumes may be lower. The deadline for proposal submission is April 15, 2026, at 2:00 PM EDT. Proposals must be submitted in hard copy and electronic format on a flash drive to the Franklin County Purchasing Department, 373 South High Street, 25th Floor, Columbus, Ohio 43215-6315, attention Sandra Hernandez, Bidding Coordinator. Fax and email submissions are not permitted. The proposal opening will occur virtually via Microsoft Teams on the submission deadline date, at which time proposer names will be read aloud.
Historical service data indicates that approximately 3 percent of service requests occur outside Franklin County but within Ohio, and less than 1 percent of requests have required 8-hour rush service. Vendors are expected to include testimony services within their quoted unit pricing with no separate compensation mechanism. The RFP references an MBE Set Aside designation, though this is not marked as a mandatory eligibility requirement. Vendor registration with Franklin County is required and is available free of charge through the county's Bid Opportunities website; no OhioBuys registration is required. The timestamp generated by the Franklin County Purchasing Department will serve as the official record for determining proposal timeliness.
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Text version
Commissioner John O’Grady Commissioner Kevin L. Boyce Commissioner Erica C. Crawley President
Purchasing Department Megan A. Perry-Balonier, Director
March 17, 2026
RFP# 2026-08-05 PROCESS SERVER
QUESTIONS AND ANSWERS
Please note the following regarding this Request for Proposal:
1. Please note the attached final questions and answers provided regarding this RFP. The deadline to submit questions was March 13, 2026. No further questions will be answered at this time.
Item
Question: Answer:
1.
Can I submit the proposal by Fax or Email?
No, vendors cannot submit proposals by Fax or Email.
Please refer to Section 2.2.4 Proposal Submittal of the RFP packet. Vendors shall submit (1) hard copy of their proposal and (1) electronic copy on a flash or thumb drive onsite to the Franklin County Purchasing Department Office.
The location is as follows:
Franklin County Purchasing Department Re: RFP # 2026-08-05, Process Server Attn: Sandra Hernandez, Bidding Coordinator 373 South High Street, 25th Floor Columbus, Ohio 43215- 6315
2.
Could you please provide the full RFP packet for RFP# 2026-08-05 – Process Server Services for the Franklin County Child Support Enforcement Agency? Please provide all associated documents, including the full solicitation, scope of work, submission requirements, pricing forms, required affidavits, and any exhibits or attachments.
The RFP packet can be found on the Bid Opportunities website:
http://purchasing.franklincountyohio.gov/businesses/bid-opportunities/.
If you’ve never accessed the site before, here’s the link to register: https://bids.franklincountyohio.gov/account/register.cfm. Once the account is created, you should be able to see the RFP posted on the website.
http://purchasing.franklincountyohio.gov/businesses/bid-opportunities/ https://bids.franklincountyohio.gov/account/register.cfm
3.
Advise if there are any registration steps required through OhioBuys or any additional documentation needed prior to submission.
No registration through OhioBuys is required. The RFP packet can be found on the Bid Opportunities website.
The first step is registering as a vendor with the county using the link below (Registration is free).
https://purchasing.franklincountyohio.gov/businesses/vendor-registration
Once you are registered, you will be able to view our open Bid Opportunities at https://bids.franklincountyohio.gov/ and download all the documents you need for your proposal submission.
4.
The legal advertisement indicates a 2:00 PM EDT submission deadline, while the OhioBuys listing reflects 9:00 AM ET.
Would you please confirm the official proposal submission deadline?
Please refer to Section 1.3 Project Timeline/Calendar of Events of the RFP Packet. The deadline for proposal submission is April 15, 2026, at 2:00 PM
EDT.
5.
The RFP references approximately 2,000 service request packets annually. Is this figure an estimate or a guaranteed volume?
Please see the Scope of Work document, Estimates. The number of personal service attempts is an estimate. FCCSEA may refer fewer services of process than the number estimated in this contract.
6.
Historically, what percentage of requests occur within Franklin County versus outside Franklin County but within Ohio?
Approximately 3%, this is an estimate.
7.
What percentage of historical service requests have required 8-hour rush service?
Less than 1%, this is an estimate.
8.
The RFP indicates vendors must be available to testify when required. Is testimony expected to be included within the quoted unit pricing, or is there a separate compensation mechanism?
Testimony is expected to be included within the quoted unit pricing. No separate compensation.
https://purchasing.franklincountyohio.gov/businesses/vendor-registration
9.
The OhioBuys listing references “MBE Set Aside”. Is this a mandatory eligibility requirement or an informational designation?
This is not marked as a requirement.
Sealed proposals are due by 2:00 p.m. on April 15, 2026, to the Franklin County Purchasing Department, at which time they will be publicly opened, and the names of Proposers read aloud. All sealed proposals received after this time and date, for any reason, will be rejected. The timestamp in the Franklin County Purchasing Department will serve as the official record of the time and date that sealed proposals are received and will be the sole factor in determining if a proposal was received in time to be considered. The opening of the sealed proposals will take place virtually via TEAMS;
please visit the Franklin County Purchasing Office website listing for this RFP for further information.
Thank you for the consideration of your response to this RFP. Bidders are asked to submit this page (only) with their bid as confirmation of receipt of the Questions and Answers.
By signing below, I hereby state that I have received Questions and Answers:
Signature of Authorized Representative
Company Name
Date
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