56D1E25C-D6F7-A070-782594700401C348.docx

DOCX document 19 KB Posted

Attached to
Voluntary Programs: Short and Long Term Disability, Legal Plan, Identity Theft, and Pet Insurance
Solicitation number
RFP #2025-06-09
Issued by
Franklin County, Ohio

About this file

This is a vendor questionnaire for an audiovisual (AV) system design and installation project. The questionnaire requests comprehensive information across three primary categories: vendor experience and qualifications, project management and approach, and training, support, and warranty provisions. Vendors must demonstrate a minimum of three years in business and provide evidence of at least three completed projects of similar size, scope, and complexity within the past three years. The questionnaire requires detailed responses regarding proposed AV system design, user interface specifications, comprehensive project timelines covering design through training phases, scope change management procedures, on-site installation standards, and quality control measures. Vendors must also commit to providing technical drawings, signal flow diagrams, and ceiling reflection plans, along with documented safety protocols for installation activities.

The questionnaire emphasizes post-installation deliverables and ongoing support capabilities, requiring vendors to detail training programs for end-users, comprehensive documentation including user guides and as-built drawings, warranty policies, and service level agreements with specified troubleshooting response times. Vendors must confirm compliance with all federal, state, and local regulations and affirm adherence to all scope of work requirements, terms and conditions, billing procedures, and insurance requirements, including submission of a Certificate of Insurance as specified in Section 4.08 of the draft contract. The questionnaire does not specify pricing information, contract term length, renewal options, or award dates, indicating this document serves as an initial qualification and evaluation tool rather than a final contract award notification.

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QUESTIONNAIRE

Vendor Experience & Qualifications

1. Provide a brief history of your company.

2. Has the company been in business for at least 3 years?

3. Describe at least 3 projects of similar size, scope, and complexity completed within the past 3 years.

Project Management & Approach

4. Describe your proposed AV system design, including how it meets the functional requirements of the scope of work.

5. Provide detailed information on the proposed user interface.

6. Provide a detailed project timeline, including design, installation, commissioning, and training.

7. How do you manage scope changes and technical issues during installation?

8. Describe your on-site installation standards and how you ensure quality control.

9. Will you provide drawings, signal flow diagrams, and ceiling reflection plans?

10. What is your approach to safety during installation?

11. Will you use subcontractors, and if so, what are their qualifications?

Training, Support & Warranty

12. Describe the training program for staff/users upon completion of the installation.

13. What documentation (user guides, as-builts) will you provide?

14. What is your warranty policy, and what are your SLA terms for service calls?

15. Describe your Post-Installation Support. What is your troubleshooting response time?

16. Is the Vendor able to comply with all federal, state, and local regulations? Please answer yes or no. If not, please explain why.

17. Vendor affirms compliance with all Scope of Work Requirements, Terms and Conditions, Billing, and Insurance requirements (for the duration of the Contract and has attached a Certificate of Insurance (COI) as per Section 4.08 Insurance Requirements of Draft Contract and all contractual requirements.

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