C250202_R001352.pdf
PDF 4 KB Posted
- Attached to
- OC Bus Customer Satisfaction Survey
- Solicitation number
- 250202
- Issued by
- Orange County, California
About this file
This is a Purchase Requisition document issued by the Orange County Transportation Authority (OCTA) for professional services to develop, conduct, and report on a Customer Satisfaction Survey for OC Bus. The project involves a qualified consultant developing a strategic survey instrument using industry best practices, distributing and collecting surveys onboard OC Bus vehicles and at OC Bus stops and transit centers, performing data entry on all gathered surveys, analyzing the survey data, and delivering a final report with presentations to the OCTA Board of Directors and board committee meetings as requested. The contract is a firm fixed agreement with a one-year initial term commencing on or before March 2026, with no option renewal terms. OCTA last conducted a formal customer satisfaction survey in 2014 (Agreement C-4-1511), with related prior survey work performed under Agreement C-5-3173. No specific response deadline, bid submission deadline, site visit requirements, or bidders' conference is indicated in this requisition document.
The total contract value for the one-year initial term is $150,000, which represents a firm fixed price. The project is not grant funded and does not involve departmental coordination beyond standard procurement procedures. The $150,000 funding is available in Fiscal Year 2025-2026 and will be encumbered in FY 25-26, with the majority of work expected to be completed within that same fiscal year. Funds are budgeted in the 1837-7519-A3311-E6L line item. The Project Manager is Ryan Maloney (extension 5451), with Gina Rock as the Requesting Officer. The requisition was entered on January 12, 2026, and authorized on January 13, 2026, by authorization code V99999 with supplier contact Angela Rosales.
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Text version
***** PURCHASE REQUISITION REPRINT *****
OCTA PRD
Run On: 2026/01/26 PR8001Report:
Rhea AninzoRun. By: 1Page:
- - - - - -- - - - - - - - - - - - - - Authorized - - - - - - - - - - - - - -- - - - - -
01/13/2026
Auth. By
V99999 Supplier:
Angela Rosales Auth. Value $150,000.00
Auth.Date
Budget Year Purchasing Question
TBD
IS INVOLVEMENT - NOT REQUIRED
GRANT FUNDED - NO
Y
Encumbered Grant Funded Is Dept Involved Warehouse
Fiscal Year 25-26FOB
Purchasing Instructions
RYAN MALONEY
Project Manager
01/12/2026MCR001352 Gina Rock Date ReqdDate EnteredSec CdRequested ByReq No
Request for procurement of professional services to develop, conduct and report on Customer Satisfaction Survey (CSS).
Request is for a Firm Fixed agreement for professional services, starting on or before March 2026 with a one-year initial term, and no option terms. Agreement will be encumbered in FY 25-26.
OCTA last conducted a formal OC Bus Customer Satisfaction survey in 2014, with agreement C-4-1511. Results from the survey are available on OCTA.net/news/publications/market-research. A related firm fixed agreement for survey work is C-5-3173.
The vendor will assist OCTA staff in developing a strategic survey instrument using best practices for customer satisfaction evaluation within the public transit industry.
The vendor will distribute and collect the survey onboard OC Bus as well at OC Bus stops and transit centers. The vendor will perform data entry on all gathered surveys and gather surveys to meet overall CSS project and sampling targets.
The vendor will conduct an analysis of the gathered survey data, providing a final report and presentation, along with presentations upon request to the OCTA Board of Directors or
PR8001Jan 26,2026 R001352 Report:
Run. By: Rhea Aninzo Req No Page: 1
Run On:
Board committee meeting(s).
Initial term value (1 year) will be $150,000
The initial term will be funded by approved funding of $150,000, which is available in FY 2025/26. Funds will be encumbered in FY 25/26, with most work expected to be completed within FY 25/26.
Funds for this item are budgeted in the 1837-7519-A3311-E6L line item.
PM: Ryan Maloney, ext 5451
Actual PriceOrder NoDescriptionItem UOM Estimated PriceQty
$150,000.000001 EA Request for procurement of professional services to develop, conduct150,000.001 and report on Customer Satisfaction Survey. Request is for a Firm
Fixed agreement for professional services, starting on or before March
2026 with a one-year initial term, and no option terms. Agreement will be encumbered in FY 25-26.
PM Ryan Maloney ext. 5451
%100.001837 7519 A3311 E6L
PR8001Jan 26,2026 R001352 Report:
Run. By: Rhea Aninzo Req No Page: 2
Run On:
File details come from the government source that posted it. Updated .