C250202_PS_02-18-26.docx

This is an interoffice memorandum from the Orange County Transportation Authority (OCTA) outlining the procurement timeline for RFP 250202, an OC Bus Customer Satisfaction Survey project. The RFP will be issued on February 23, 2026, with a second public notice and written questions deadline of March 2, 2026 at 2:00 p.m. OCTA will respond to written questions by March 4, 2026. Proposals are due on March 10, 2026 at 2:00 p.m., followed by a pre-evaluation meeting at 3:30 p.m. the same day. The evaluation committee will review proposals on March 17, 2026. Interviews are tentatively scheduled for March 24, 2026 but may be eliminated if the evaluation committee determines they are unnecessary; a best and final offer phase is scheduled for March 25, 2026 if needed. The contract is expected to be executed by March 31, 2026. The project involves developing, conducting, analyzing, and reporting on a customer satisfaction survey for OC Bus services over a one-year term.

The budget allocated for this procurement is $150,000 for the one-year contract period. The memorandum includes a comment from Contract Administrator Rhea Aninzo noting that while interviews are standard for formal procurements, the Section Manager indicated they may not be necessary for this project. The memorandum requires project manager concurrence from Ryan Maloney, Section Manager of Marketing and Customer Service, confirming approval of the proposed timeline before proceeding with the RFP release.