C250202_PP_02-19-26.pdf
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- Attached to
- OC Bus Customer Satisfaction Survey
- Solicitation number
- 250202
- Issued by
- Orange County, California
About this file
This is a procurement plan memorandum from the Orange County Transportation Authority (OCTA) dated February 19, 2026, outlining the evaluation framework and contract specifications for RFP 250202 regarding an OC Bus Customer Satisfaction Survey. The procurement seeks qualified consultants to develop, conduct, analyze, and report on a comprehensive customer satisfaction survey for OC Bus services. The contract is structured as a one-year term with a total budget of $150,000. The RFP will be evaluated using a weighted criteria system: Qualifications of the Firm (30%), Staffing and Project Organization (20%), Work Plan (25%), and Cost (25%). The evaluation team includes Ryan Maloney as Section Manager of Marketing and Customer Service, Christina Perez from Human Resources, and Kevin Khouri from Transit Service Planning. The procurement type selected is an RFP rather than an Invitation for Bid, as the project requires subjective evaluation criteria beyond price considerations to select a firm with demonstrated expertise in qualitative and quantitative research related to transportation and public policy issues.
The contract will be structured as firm-fixed price given the detailed scope of work outlining specific deliverables and tasks. Prevailing wage requirements apply to this procurement. The funding source is identified as Local Measure M with the full $150,000 in federal dollars allocated to the project. An independent cost estimate has been received, and requisition number R001352 has been established. The procurement plan confirms that no DBE goal applies to this contract. Project Manager concurrence was requested from Ryan Maloney, with final approval required from Georgia Martinez, Department Manager of Contracts and Procurement.
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Text version
Revised: 07/20/2010
INTEROFFICE MEMO
Date: February 19, 2026
To: Ryan Maloney, Section Manager, Marketing and Customer Service
From: Rhea Aninzo, Contract Administrator, CAMM
Subject: PROCUREMENT PLAN – RFP 250202 “OC Bus Customer
Satisfaction Survey”
Please review the procurement plan for the subject RFP and advise on your concurrence with the evaluation criteria and contract elements. Include suggested evaluation team members and/or comments.
Procurement Type: RFP IFB
Justification (explain the rationale for using the particular procurement type):
An RFP is applicable as the procurement requires evaluation criteria, in addition to price, to be used to select a firm to provide grants administration consultant support services.
Evaluation Criteria:
PROPOSAL WEIGHT
Qualifications of the Firm 30% Staffing/Project Organization 20% Work Plan 25% Cost 25% Justification:
Qualifications of the firm is weighted the highest at thirty percent (30%) as firms must have a demonstrated track record in creating, organizing, conducting, analyzing, and reporting both qualitative and quantitative research related to transportation and regional and local public policy issues. Staffing and project organization is weighted at twenty percent (20%) a to ensure the proposed team has demonstrated experience in quantitative research, sampling methodology, and survey development and administration. Work plan is weighted twenty-five percent (25%) as the firm’s proposed approach should clearly demonstrate how it will successfully complete the scope of work. Cost and price is weighted at twenty-five percent (25%) to ensure OCTA receives the best value for the services.
Contract Type: Time & Expense CTO-Based Firm Fixed Price
Justification (Explain the rationale for using the particular contract type):
The contract type is firm-fixed price as the RFP has a specific Scope of Work detailing individual tasks.
Retention: Yes % No N/A
Procurement Plan, RFP 250202
Revised: 0720/2010
Prevailing Wages: Yes $ No N/A
Liquidated Damages: Yes $ No N/A
P.M. to provide support documentation identifying how the LD amount was established.
Procurement Schedule: Attached
Suggested Evaluation Team Members:
Internal Evaluators:
Ryan Maloney, Section Manager, Marketing and Customer Service Christina Perez, Senior Employee Relations Representative, Human Resources Kevin Khouri, Transportation Analyst, Transit Service Planning
Contract Term: (Include Option Years)
One (1)-year term
Funding Source: Local Measure M Federal
Dollar Amount: $150,000
Independent Cost Estimate Received: Yes No
Requisition Received: Yes #R001352 No
DBE Goal: Yes No
Project Manager Concurrence:
Ryan Maloney, Section Manager, Marketing and Customer Service Date
CAMM Section/Department Manager Concurrence:
Georgia Martinez, Department Manager, Contracts and Procurement Date
File details come from the government source that posted it. Updated .