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ROCK CREEK PARK (ROCR)
JANITORIAL SERVICES FOR MULTIPLE PARK FACILITES
QUALITY ASSURANCE SURVELANCE PLAN
PERFORMANCE REQUIREMENTS SUMMARY
The Government shall inspect the contractor’s performance under this contract periodically through the service and when the contractor declares the service complete. The Government must do so to ensure that the contractor has performed in accordance with the performance standards. If the Government should find any performance deficiencies, the Contractor shall correct the deficiencies within 24-hours of written notification by the COR, POC, or CO.
| Required Services/Tasks (from PWS) |
| Performance Standard |
| Acceptable Quality Level |
(AQL)
| Method Used/ Frequency |
| Incentive (Positive and/or Negative) |
(Impact on Contractor Payments)
| Restrooms |
| Section C, Daily Services, #1 |
| 100 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 24-hours at no additional cost to the government. Payment will be delayed until AQL is attained. |
| Room Cleaning |
| Section C, Daily Services, #2 |
| 90 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 24-hours at no additional cost to the government. Payment will be delayed until AQL is attained |
| Maintenance of Secondary Entrances, Lobbies, and Corridors |
| Section C, Daily Services, #3 |
| 85 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 24-hours at no additional cost to the government. Payment will be delayed until AQL is attained |
| Monitor areas for defects/ problems |
| Section C, Daily Services, #4 |
| 75 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 24-hours at no additional cost to the government. Payment will be delayed until AQL is attained |
| Floor Maintenance |
| Section C, Weekly Services, #1 |
| 85 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 48 hours at no additional cost to the government. Payment will be delayed until AQL is attained |
| Dusting |
| Section C, Weekly Services, #2 |
| 85 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform 48 hours week at no additional cost to the government. Payment will be delayed until AQL is attained |
| Stairway Cleaning |
| Section C, Weekly Services, #3 |
| 85 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 48 hours at no additional cost to the government. Payment will be delayed until AQL is attained |
| Empty Recycling Containers |
| Section C, Weekly Services, #4 |
| 75 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 48 hours at no additional cost to the government. Payment will be delayed until AQL is attained |
| Maintaining Kitchen Areas |
| Section C, Weekly Services, #5 |
| 100 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 48 hours at no additional cost to the government. Payment will be delayed until AQL is attained |
| Clean and disinfect all toilets, showers and holding cell. (USPP D-3) |
| Section C, Weekly Services, #6 |
| 95 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 48 hours at no additional cost to the government. Payment will be delayed until AQL is attained |
| Monthly Cleanings |
| Section C, Monthly Services, #1 - 9 |
| 85 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 1week at no additional cost to the government. Payment will be delayed until AQL is attained |
| Semi-Annual Servicing |
| Section C, Semi-annually, #1-5 |
| 85 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 1week at no additional cost to the government. Payment will be delayed until AQL is attained |
| Annual Servicing |
| Section C, |
Annually, #1-2
| 85 |
| Methods include Direct Observation, Periodic Sampling, Customer Feedback, Review of Required Reports |
| Contractor shall reperform within 1week at no additional cost to the government. Payment will be delayed until AQL is attained |
