B08 - Attachment 0025 - FICA PWS Annex C - Transportation PRS - 29JUL2025.pdf

Annex C - Transportation PRS

Task/Requirement Standard Sampling Method, Lot & Acceptable

Quality Level (AQL)

TRANSPORTATION - GENERAL

5.26.3 Provide reports and statistical data

Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW DLRS ITD-01 Accurate and complete

Surveillance activity report

Lot: Inspect reports submitted per quarter.

AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.1 Provide disposition instructions to current DPM contractor for shipments on-hand after expiration of previous DPM contract period.

Timeliness: Disposition documents will be completed prior to the 180th day following the end of the current contract.

Quality: Disposition instructions for shipments on-hand after the end of contract period will be complete and accurate.

Surveillance activity report

All shipment remaining after expiration of current contract at time of surveillance.

AQL: 100%

5.27.1 Process Incentive Payments and Reimbursements.

Timeliness: Payments and reimbursements will be submitted to the Government rep, within 3 business days of receipt.

Approved payments and reimbursements will be forward to BMO daily and to DFAS weekly.

Quality: Incentive payments and reimbursements will be accurately prepared using applicable government rates in effect at the time of the move and a complete copy will be provided to QAE upon request.

Weights will be entered accurately and completely into AIS.

Random sampling

Each reimbursement completed at time of surveillance.

AQL: 100%

Statement of Accessorial Services performed.

Timeliness: Submit 619 receipt from TSP statement of accessorial services performed will be submitted to government rep, within 5 business days of receipt and to QAE upon request.

Quality: Shipment documents will correspond to the appropriate shipment record.

Lot: Each statement of accessorial services performed at time of surveillance.

Process payments for additional services.

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Lot: Each SF 1034 completed at time of surveillance.

AQL: 100%

5.27.1 Process certified NTS quarterly

invoices from TSP.

Timeliness: Invoices will be submitted to the appropriate DFAS and BMO within 3 business days of receipt from Government representative.

Quality: NTS Quarterly invoice will be accurate, current, and complete.

Random sampling

Lot: Each invoice in process or completed at time of surveillance.

Statement of Accessorial

Services performed

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of

5.27.2 Counsel customers

Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled

IAW DTR Part IV, and/or service guidance. Copy will be provided to

QAE on request.

Random sampling

Lot: Counseling completed at the time of

AQL: 99%

5.27.2 Counsel personnel on

entitlements and procedures for pickup, delivery and/or storage of personal property/household goods

Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time;

percent counseled within 1 hour of appointment time.

AQL: 90%

5.27.3 Provide Specialized, Expedited

Assistance for Sensitive circumstances

Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

AQL: 100%

5.27.6 Prepare shipment applications

and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR

Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

AQL: 95%

5.27.8 Conduct Quality Control

inspections for personal property movements

Timeliness: Conduct in person QC inspections on 50% percent of personal property movements

(Physical) during pack-out or move in.

Quality: Control inspections of all household goods (HHG) shipments, both inbound and outbound.

Accurately documented in the official system of record.

Random sampling

Percent of in-person (physical) QC inspections conducted on Army and Joint Service (Non-Army) shipments.

AQL: 50%

5.27.8 Conduct Quality Control

inspections for personal property movements

Timeliness: Conduct in person QC inspections 100 % of Blue Bark, Gold

Star, and Safety Move Shipments.

Quality: Control inspections of all household goods (HHG) shipments, both inbound and outbound.

Accurately documented in the official system of record.

Random sampling

Percent of in-person (physical) QC inspections conducted on Army and Joint Service Shipments, Blue Bark, Gold Star, and Safety Move Shipments.

5.27.9 Process request for extension of

travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation letter for ITO signature and provide a copy to QAE upon request.

Random sampling

Lot: Each extension in process or completed at time of surveillance.

AQL: 90%

PASSENGER MOVEMENTS

5.28.1 Process Commercial Invoices.

Timeliness: Approved invoices and supporting documents will be submitted to the COR within 3 business days of receipt from TSP.

Quality: TSP charges will be complete and verified correctly before submitted to COR completely reviewed before submission to COR.

Random sampling

Lot: Each commercial ticket invoices in process or completed at time of surveillance.

AQL: 100%

5.28.1 Process Individual/Family

passenger movement requests.

Timeliness: Requests will be processed and completed to meet passenger’s departure and arrival requirements.

Quality: Mode of travel will be based on individual/family travel requirements and entitlements.

Random sampling

Lot: Passenger movement requests in process, or completed at time of

AQL: 97%

5.28.1 Process overseas travel

requests.

Timeliness: Port calls and changes processed to meet customers travel requirements.

Quality: Port call request or orders processed accurately and completely.

Random sampling

Lot: Each port call request being processed, or completed at time of surveillance.

AQL: 97%

5.28.1 Prepare port call request

Timeliness: Port call requests processed to meet customers travel requirements.

Quality: Port call requests to CTO for commercial airline travel will be processed completely and accurately.

Random sampling

Lot: Each port call request In process or completed at time of surveillance.

AQL: 97%

FLEET MANAGEMENT OPERATIONS

5.29.1 Control & Account for GSA

vehicles, keys, and credit cards report loss/abuse

Timeliness: By COB daily notify COR upon discovery.

Quality: Complete & accurate

Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

AQL: 99%

5.29.1 Pick up and deliver vehicles

Timeliness: Vehicles pickup within (5) business days when notified.

Quality: Pick up & delivery to designated area.

Random sampling

Lot: Each vehicle requiring pickup and delivery completed at time of surveillance.

AQL: 98%

5.29.11 Schedule for Maintenance of

GSA vehicles.

Timeliness: Users notified 5 business days prior to scheduled maintenance date

Quality: Scheduled maintenance performed.

Surveillance activity checklist

Lot: Each GSA vehicle requiring maintenance completed at time of