Attachment R2 MRC Snow Removal TO PWS Comprehensive 251102.pdf

PERFORMANCE WORK STATEMENT (PWS)

1.0 INTRODUCTION

1.1 Purpose

This Task Order Performance Work Statement (PWS) establishes the requirements for snow and ice removal services at the U.S. Food and Drug Administration (FDA) Muirkirk Road Complex (MRC) in

Laurel, Maryland. This task order is issued under the Indefinite Delivery, Indefinite Quantity (IDIQ) contract for Operations and Maintenance Support Services at MRC.

1.2 Authority

This task order is issued pursuant to:

• IDIQ Contract No. [TBD] for Operations and Maintenance Support Services

• IDIQ PWS Section 4.0 (Task Order Procedures)

• Federal Acquisition Regulation (FAR) Part 16.5 (Indefinite Delivery Contracts)

• Health and Human Services Acquisition Regulation (HHSAR)

This Task Order PWS incorporates by reference all applicable terms, conditions, and requirements of the

IDIQ PWS dated [date], including but not limited to:

• Section 3.0 - General Requirements (Contractor Qualifications, Personnel, Security, Safety, Environmental Compliance)

• Section 6.0 - Standard Terms and Conditions

• Section 13.0 - Acronyms and Definitions

• Appendix C - Labor Categories, Duties, and Qualifications (as applicable)

Where this Task Order PWS provides specific requirements, those requirements take precedence over general IDIQ PWS requirements.

1.3 Task Order Objectives

The objectives of this task order are to:

1. Ensure Safe Access: Provide timely snow and ice removal services to ensure safe vehicular and pedestrian access to all MRC facilities during winter weather events.

2. Maintain Operations: Minimize disruption to critical FDA research, laboratory, and animal care operations by maintaining clear access to all facilities 24 hours per day, 7 days per week during the snow season.

3. Protect Property: Conduct snow and ice removal operations in a manner that protects Government property, including roadways, sidewalks, parking areas, buildings, landscaping, and utilities.

4. Environmental Compliance: Use environmentally responsible snow and ice removal methods and materials that comply with all applicable Federal, State, and local environmental regulations.

5. Responsive Service: Provide rapid response to winter weather events based on defined triggers and

Government notification.

1.4 Background

The FDA Muirkirk Road Complex (MRC) is a 198-acre FDA-owned research campus located in Laurel, Maryland, between U.S. Route 1 and the Baltimore-Washington Parkway. The complex consists of three primary facilities:

Module I (Mod I):

• Built in 1984, dedicated in 1990

• 246,853 gross square feet

• Houses research programs for the Center for Food Safety and Applied Nutrition (CFSAN), Office of Inspections and Investigations (OII), and Center for Veterinary Medicine (CVM)

• Contains research laboratories, animal research and testing facilities, aquaculture research facilities

• Operates 24 hours per day, 7 days per week, 365 days per year

Module II (Mod II):

• Houses Center for Veterinary Medicine (CVM) operations

• 18 buildings totaling approximately 100,406 gross square feet

• Includes research laboratories and animal care facilities

• Requires continuous access for animal care operations

Beltsville Research Facility (BRF):

• Operational since 1964

• 35,061 gross square feet

• Houses research programs for CVM

• Contains research laboratories and support facilities

The continuous nature of research and animal care operations at MRC requires uninterrupted access during all weather conditions. Snow and ice accumulation poses significant safety risks and operational impacts that must be mitigated through prompt, effective snow removal services.

2.0 TASK ORDER PERIOD OF PERFORMANCE

2.1 Base Period (Snow Season 1)

Duration: November 1, [Year] through April 30, [Year+1] (6 months)

Services: Snow and ice removal services as ordered by the COR based on weather conditions and accumulation triggers defined in Section 4.0.

2.2 Option Periods

The Government may exercise up to four (4) additional one-season option periods at its sole discretion:

• Option Period 1: November 1, [Year+1] through April 30, [Year+2]

• Option Period 2: November 1, [Year+2] through April 30, [Year+3]

• Option Period 3: November 1, [Year+3] through April 30, [Year+4]

• Option Period 4: November 1, [Year+4] through April 30, [Year+5]

Option periods shall be exercised in accordance with FAR 52.217-9 (Option to Extend the Term of the

Contract) by unilateral modification issued by the Contracting Officer not less than 30 calendar days before the end of the current period.

2.3 Ordering Period

Individual snow removal events will be ordered by the COR on an as-needed basis when weather conditions meet the triggers defined in Section 4.0 or when the COR determines services are required.

The Contractor shall maintain readiness to respond throughout each snow season period.

2.4 Performance Period Notes

• Year-Round Readiness: Although the official snow season is November 1 through April 30, the

Contractor shall maintain capability to respond to snow events that occur outside this period if ordered by the COR.

• Climate Variability: Actual snow removal requirements will vary significantly from year to year based on weather patterns. Some seasons may require minimal services, while others may require extensive operations.

• No Guarantee of Work: The Government does not guarantee any minimum amount of work or expenditure during any period. Payment will be based on actual services ordered and performed.

3.0 PLACE OF PERFORMANCE

3.1 Primary Location

Address:

FDA Muirkirk Road Complex (MRC)

8301, 8401, and 8501 Muirkirk Road

Laurel, Maryland 20708

Coordinates: Approximately 39.0544° N, 76.8696° W

Site Size: 198 acres

3.2 Coverage Areas

Snow and ice removal services shall cover all of the following areas at MRC:

3.2.1 Priority 1 Areas (Critical - First Response)

• Fire Lanes: All designated fire lanes and emergency vehicle access routes

• Main Entrances: Primary building entrances and security checkpoints

• Emergency Access: Emergency exits, fire hydrant access (5-foot radius), and ambulance access points

• Loading Docks: Active loading and unloading areas for critical supplies and animal care deliveries

• Animal Care Access: Pathways and roads providing access to animal care facilities (24/7 operations)

3.2.2 Priority 2 Areas (High Priority - Secondary Response)

• Main Roads: All primary roadways throughout the complex

• Parking Lots: All employee and visitor parking areas

• Sidewalks and Walkways: All pedestrian walkways connecting buildings and parking areas

• Secondary Entrances: All other building entrances

• Service Areas: Equipment and mechanical access points

3.2.3 Priority 3 Areas (Routine - Final Response)

• Overflow Parking: Auxiliary and overflow parking areas

• Storage Areas: Access to storage buildings and less-frequently accessed areas

• Perimeter Roads: Roads along the perimeter of the complex

3.3 Site Access

• Badging Required: All Contractor personnel must obtain FDA facility access badges per IDIQ

PWS Section 3.3 (Security and Access).

• 24/7 Access: Contractor personnel must be able to access the site at any time during snow events, including nights, weekends, and holidays.

• Security Coordination: Contractor shall coordinate with MRC Security before beginning operations during non-business hours.

• Site Familiarization: Contractor shall conduct pre-season site walkthroughs with COR to identify priority areas, obstacles, and special considerations.

4.0 SCOPE OF WORK

4.1 General Requirements

4.1.1 Services Overview

The Contractor shall provide all necessary personnel, supervision, equipment, tools, materials, supplies, transportation, and services to perform comprehensive snow and ice removal operations at FDA MRC.

Services include but are not limited to:

• Snow plowing of roads, parking lots, and other paved surfaces

• Clearing of sidewalks, walkways, and building entrances

• Application of deicing and anti-icing materials

• Snow hauling and off-site disposal when required

• Installation and removal of snow stakes/road markers

• Spring cleanup of residual materials

• Emergency response services

4.1.2 Service Ordering

• COR Authorization: All snow removal services shall be ordered by the COR or designated alternate.

• No Self-Activation: Contractor shall not commence snow removal operations without COR authorization, except as specified in Section 4.7.2 (Automatic Activation Triggers).

• Task Order Required: Work is performed under this Task Order; no separate task order is required for individual snow events.

• Verbal Orders: COR may issue verbal orders for immediate response, followed by written confirmation within 24 hours.

4.1.3 Performance Standards

All work shall be performed in accordance with:

• Industry best practices for commercial snow and ice removal

• Manufacturer specifications for equipment and materials

• All applicable Federal, State, and local codes and regulations

• FDA Design Guidelines (as applicable)

• Environmental Protection Agency (EPA) regulations for deicing chemical use

• Maryland Department of the Environment (MDE) stormwater management requirements

• Occupational Safety and Health Administration (OSHA) safety requirements

4.1.4 Government-Furnished Materials

The Government may provide ice melt materials (salt, calcium chloride, magnesium chloride, etc.) for

Contractor use during snow events. When Government-furnished materials are provided:

• Contractor shall use Government materials first before using Contractor-furnished materials

• Contractor shall maintain accurate records of Government material usage

• Contractor shall store Government materials in designated areas

• Any remaining funds at season end may be used to purchase materials for the following season

4.1.5 English Language Requirement

All Contractor personnel and subcontractors shall be able to communicate effectively in English for safety, coordination, and emergency response purposes.

4.1.6 Storage Areas

The Government will assign storage areas for Contractor equipment and materials if available on-site.

Contractor is responsible for securing alternative off-site storage if Government space is unavailable or insufficient.

4.2 Snow and Ice Removal Services

4.2.1 Snow Plowing

Scope:

Clear all roads, parking lots, loading bays, and paved surfaces to bare pavement or as close to bare pavement as safely achievable.

Requirements:

• Surface Clearance: Remove snow to expose bare pavement. In cases where ice layer prevents complete removal, surface shall be treated with deicing materials and plowed to maximum extent possible.

• Snow Windrow Management:

- Place snow windrows in designated accumulation areas

- Keep windrows away from building entrances (minimum 10 feet clearance)

- Maintain clear access to dumpsters, overhead doors, and fire hydrants

- Avoid blocking stormwater drainage inlets

• Curb Protection:

- Use plow markers, curb protectors, or other methods to prevent damage to curbs, pavement edges, and landscaping

- Mark obstacles (manholes, utility covers, speed bumps) prior to first snow

• Equipment Requirements:

- Minimum of [X] plow trucks with GPS tracking (number based on site size)

- Plows equipped with proper edge materials (rubber, polyurethane, or steel as appropriate)

- Backup equipment available within 2 hours if primary equipment fails

• Plowing Patterns:

- Follow COR-designated plowing patterns to maximize efficiency

- Priority 1 areas first, then Priority 2, then Priority 3

- Clear fire lanes in both directions

- Plow parking lots from perimeter inward, pushing snow to designated areas

• Continuous Operations:

- During ongoing snow events, Contractor shall continue plowing operations until snow stops falling and all areas are cleared to satisfaction of COR

- For heavy snowfalls (8+ inches), Contractor shall begin plowing before full accumulation to prevent ice buildup

4.2.2 Sidewalk and Walkway Clearing

Scope:

Clear all pedestrian sidewalks, walkways, building entrances, and egress points.

Requirements:

• Clearance Width: Clear sidewalks and walkways to full width (minimum 4 feet where full width not achievable due to obstacles).

• Building Entrances:

- Clear all entrance areas including steps, ramps, and landings

- Maintain clear egress from all emergency exits

- Remove icicles and overhanging snow from canopies and overhangs (coordinate with COR)

• ADA Compliance:

- Ensure all accessible routes remain clear and safe

- Pay special attention to curb cuts and accessible parking spaces

- Maintain cross-slope and drainage to prevent ice formation

• Equipment:

- Sidewalk plows, snow blowers, or hand shovels as appropriate

- Minimum of [X] sidewalk clearing crews

• Timing:

- Sidewalk clearing shall commence concurrently with road plowing operations

- High-traffic walkways to be cleared first

4.2.3 Ice Treatment and Deicing

Scope:

Apply deicing and anti-icing materials to prevent ice formation and improve traction.

Requirements:

• Materials:

- Use only EPA-compliant, environmentally friendly deicing materials

- Acceptable materials include: rock salt (sodium chloride), calcium chloride, magnesium chloride, sand, approved liquid brines

- Materials containing urea or other nitrogen-based compounds are prohibited

- Contractor shall submit Material Safety Data Sheets (MSDS/SDS) for all chemicals prior to use

• Application Methods:

- Apply materials at manufacturer-recommended rates

- Use calibrated spreaders to control application rates

- Pre-treatment (anti-icing) when forecast conditions warrant

- Post-treatment (deicing) after plowing to prevent ice formation

• Application Areas:

- All plowed surfaces (roads, parking lots)

- All sidewalks and walkways

- Building entrances and high-traffic pedestrian areas

- Slopes and hills

- Shaded areas prone to ice formation

• Environmental Protection:

- Minimize material application near storm drains

- Avoid over-application

- Use sand or alternative materials near landscaped areas sensitive to salt damage

- Clean up spills of deicing materials immediately

• Temperature Considerations:

- Select appropriate materials based on temperature (e.g., calcium chloride for very cold temperatures)

- Inform COR when temperatures are too low for effective deicing

4.2.4 Snow Hauling and Off-Site Disposal

Scope:

Remove accumulated snow from site when snow accumulation exceeds on-site storage capacity or when directed by COR.

Requirements:

• Trigger Conditions:

- When on-site accumulation areas are full

- When additional snowfall is forecast and space is needed

- When COR directs removal for operational or safety reasons

• Removal Process:

- Load snow using front-end loaders or equivalent equipment

- Transport snow in dump trucks with proper load covering

- Dispose of snow at Contractor-provided off-site locations

- Provide dump site location and permits to COR before hauling begins

• Notification:

- Notify COR minimum 2 hours before beginning hauling operations

- Provide estimated number of loads and completion time

• Timing:

- Complete snow removal within 24 hours of COR notification

• Documentation:

- Maintain records of loads removed (number, volume, destination)

- Provide disposal site receipts if requested

• Environmental Considerations:

- Ensure disposal site is properly permitted

- Do not dispose of snow containing significant chemical contamination without proper permits

4.3 Snow Stakes and Road Markers

Purpose:

Delineate roadway edges to guide plowing operations and prevent damage to curbs, landscaping, and utilities.

Requirements:

4.3.1 Installation

• Timeline: Install no later than November 15th of each season

• Locations: Both sides of all roads throughout MRC

• Spacing: Maximum 50 feet on-center; closer spacing on curves

• Height: Minimum 4 feet above ground surface

• Visibility: Use reflective or brightly colored stakes (orange, yellow, or red)

• Placement: Install stakes 6-12 inches from pavement edge

• Special Markers: Mark all fire hydrants, storm drain inlets, and other critical features

4.3.2 Maintenance

• Inspect stakes weekly during snow season

• Replace damaged, missing, or knocked-down stakes within 24 hours

• Ensure stakes remain visible throughout season

4.3.3 Removal

• Timeline: Remove no later than April 15th following end of snow season

• Site Restoration: Fill all stake holes; repair any damage from installation/removal

• Storage: Store stakes for reuse in following season (if approved by COR)

4.3.4 Deliverables

• Installation completion certification (photos and signed form)

• Removal completion certification

4.4 Spring Cleanup

Purpose:

Remove residual sand, salt, deicing materials, and debris from winter snow removal operations.

Requirements:

4.4.1 Timing

• Commence spring cleanup within 10 business days of COR notification (typically mid-April)

• Complete all cleanup within 15 business days of start

4.4.2 Scope

• Sweeping: Power sweep all roads, parking lots, and paved surfaces

• Debris Removal: Collect and remove all accumulated sand, salt, gravel, and debris

• Disposal: Remove all collected materials from MRC; dispose properly off-site

• Sidewalks: Clean all sidewalks and walkways

• Drainage: Clean storm drain inlets and catch basins of accumulated debris

• Landscaping: Remove snow-damaged vegetation and debris from landscaped areas (coordinate with grounds maintenance)

4.4.3 Equipment

• Power sweepers with vacuum/collection systems

• Dump trucks for material removal

• Hand tools for detailed work around obstacles

4.4.4 Quality Standards

• All surfaces shall be free of visible accumulations of sand, salt, and debris

• COR inspection and approval required before completion

4.5 Equipment and Materials

4.5.1 Contractor-Furnished Equipment (Minimum Requirements)

The Contractor shall provide and maintain the following minimum equipment in good working order:

Snow Plowing Equipment:

• [X] plow trucks (4WD or AWD recommended), properly equipped with:

- V-plows or straight blades (8-10 feet minimum width)

- Sand/salt spreaders

- Amber strobe/warning lights

- Two-way radio or cellular communication

- GPS tracking (if required by Government)

Sidewalk Clearing Equipment:

• [X] sidewalk plows or tractors with blades

• [X] commercial snow blowers

• Hand shovels and ice scrapers (adequate quantity for crew size)

Loading and Hauling Equipment:

• [X] front-end loaders or skid steers

• [X] dump trucks (if snow hauling required)

Spreading Equipment:

• Calibrated spreaders for liquid and granular deicing materials

Support Equipment:

• Safety equipment (traffic cones, signs, barricades)

• Emergency repair tools and spare parts

Backup Equipment:

• Backup equipment available within 2 hours if primary equipment fails

4.5.2 Contractor-Furnished Materials

The Contractor shall provide adequate quantities of:

• Rock salt (sodium chloride)

• Calcium chloride (for low-temperature conditions)

• Magnesium chloride or approved alternative

• Sand (for traction on ice)

• Liquid brine (for pre-treatment, if used)

Storage: Materials shall be stored to prevent environmental contamination and maintain effectiveness.

Quality: All materials shall be commercial grade and suitable for intended use.

4.5.3 Government-Furnished Equipment (GFE)

None anticipated for this task order.

4.5.4 Government-Furnished Materials (GFM)

The Government may provide deicing materials (ice melt) for Contractor use. When GFM is provided:

• Contractor shall use GFM before using Contractor-furnished materials

• Contractor shall maintain usage records

• Contractor shall coordinate replenishment with COR

• End-of-season GFM may be retained for following season

4.5.5 Equipment Readiness

• Pre-Season Inspection: Contractor shall inspect and service all equipment prior to November

1st

• Monthly Certification: Submit monthly equipment readiness certification (November-April)

• Breakdown Response: Replace failed equipment with backup equipment within 2 hours

4.6 Ordering Procedures

4.6.1 Service Request Initiation

Snow removal services shall be ordered by the COR using one of the following methods:

1. Verbal Order: Telephone call or radio communication for immediate response

2. Email Order: Email notification for scheduled or less-urgent services

3. Automatic Activation: Per defined triggers in Section 4.7.2 (if authorized)

4.6.2 Contractor Notification

• Primary Contact: Contractor shall designate a primary on-call contact available 24/7 during snow season

• Contact Information: Provide mobile phone, office phone, email, and backup contact information to COR by November 1st

• Response to Notification: Contractor shall acknowledge receipt of service order within 30 minutes

4.6.3 Pre-Event Coordination

For forecast major snow events (6+ inches predicted), COR may conduct pre-event coordination call with

Contractor to:

• Review weather forecast

• Discuss expected response and priorities

• Confirm equipment and personnel readiness

• Establish communication protocols

4.6.4 Standb y Status

COR may place Contractor on standby status when snow is forecast. Standby does not obligate

Contractor to deploy but requires:

• Increased monitoring of weather conditions

• Equipment and personnel prepared for rapid deployment

• Enhanced communication with COR

4.7 Response Requirements

4.7.1 Response Times

From COR Notification to On-Site Operations:

Calculation: Response time begins when COR issues service order and ends when Contractor personnel and equipment arrive on-site and commence operations.

4.7.2 Automatic Activation Triggers (If Authorized)

If authorized by the COR, Contractor may self-activate snow removal operations when the following triggers are met:

Note: Even with automatic activation authorized, Contractor shall notify COR immediately upon self-activation.

4.7.3 Continuous Operations

• During active snowfall exceeding 4 inches total accumulation, Contractor shall maintain continuous on-site presence

• Contractor shall not demobilize until COR authorizes demobilization

• For extended events (12+ hours), Contractor shall rotate crews to maintain performance

4.7.4 Completion Standards

Work is considered complete when:

• All designated areas are cleared to bare pavement or maximum achievable clearance

• All surfaces are treated for ice prevention

• All walkways and entrances are safe for pedestrian travel

• COR conducts inspection and approves work

• Photo documentation is provided

COR Approval: Contractor shall not demobilize until COR approval is received.

5.0 PERFORMANCE STANDARDS

5.1 Snow Accumulation Triggers and Required Actions

The following table defines the relationship between snow accumulation levels and required contractor response actions:

Ice Conditions (any temperature): Immediate treatment of all Priority 1 and Priority 2 areas regardless of snow depth.

5.2 Performance Metrics and Acceptable Quality Levels (AQL)

5.2.1 Response Time Performance

• Target: 95% of service orders responded to within required timeframe

• Measurement: Time from COR notification to Contractor on-site and operational

• Acceptable: ≥90% within required timeframe

• Unacceptable: <90% within required timeframe

5.2.2 Surface Clearance Performance

• Target: 100% of surfaces cleared to bare pavement or maximum safe clearance

• Measurement: COR inspection of completed work

• Acceptable: ≥95% of surfaces meet clearance standards

• Unacceptable: <95% of surfaces meet clearance standards

5.2.3 Priority Area Clearance Time

• Priority 1 Areas: 90% cleared within 3 hours of starting operations (for up to 4" snow)

• Priority 2 Areas: 90% cleared within 5 hours of starting operations (for up to 4" snow)

• Priority 3 Areas: 90% cleared within 8 hours of starting operations (for up to 4" snow)

Timeframes extend proportionally for heavier accumulations

5.2.4 Damage Prevention

• Target: Zero incidents of property damage from snow removal operations

• Acceptable: ≤2 minor incidents per season (under $500 repair cost each)

• Unacceptable: >2 incidents per season or any incident >$500

5.2.5 Safety Performance

• Target: Zero safety incidents or injuries

• Acceptable: Zero preventable incidents

• Unacceptable: Any preventable safety incident

5.2.6 Documentation Compliance

• Target: 100% of service events documented with required photos and reports

• Acceptable: ≥95% compliance

• Unacceptable: <95% compliance

5.3 Quality Control

5.3.1 Contractor Self-Inspection

• Contractor shall inspect all work before notifying COR of completion

• Contractor Quality Control (QC) representative shall document inspection

• Any deficiencies identified shall be corrected before requesting COR final inspection

5.3.2 Government Inspection

• COR or designated representative will inspect completed work

• Government may conduct random inspections during operations

• Government inspection does not relieve Contractor of quality responsibility

5.3.3 Deficiency Correction

• Minor Deficiencies: Correct within 2 hours of notification

• Major Deficiencies: Correct immediately (within 1 hour)

• Repeat Deficiencies: May result in performance evaluation consequences

5.4 Performance Monitoring

The Government will monitor Contractor performance using:

• Response time logs

• Completion time logs

• Quality inspection reports

• Photo documentation review

• Customer feedback (building occupants)

• Damage incident reports

• Safety incident reports

Performance may be documented in the Contractor Performance Assessment Reporting System

(CPARS) and may affect future task order awards and IDIQ contract performance ratings.

6.0 DELIVERABLES

6.1 Pre-Season Deliverables

6.2 Per-Event Deliverables

6.3 Monthly Deliverables (During Snow Season: November - April)

6.4 End-of-Season Deliverables

6.5 Deliverable Content Requirements

6.5.1 Photo Documentation

Minimum Requirements:

• Minimum of 6 photos per event (more for larger events)

• Photos showing conditions before snow removal operations

• Photos showing operations in progress

• Photos showing completed work (bare pavement conditions)

• Photos of each priority area (Priority 1, 2, 3)

• Digital timestamp on all photos

• Brief caption or description for each photo

File Naming: Use format: `TO002_SnowEvent_YYYYMMDD_Description.jpg`

Purpose: Photo documentation is required for verification of services performed and for invoice approval.

6.5.2 Service Completion Report

Required Information:

• Event date and time (start and end)

• Weather conditions (temperature, wind, ongoing snowfall)

• Snow accumulation (inches)

• Areas serviced (Priority 1, 2, 3)

• Personnel deployed (number and hours)

• Equipment used (type and hours)

• Materials used (type and quantity)

• Deicing chemicals applied (type, quantity, locations)

• Issues or obstacles encountered

• Damage incidents (if any)

• COR inspection notes

• Contractor QC representative signature

6.5.3 Monthly Summary Report

Required Information:

• Number of service events during month

• Total labor hours

• Total equipment hours

• Total materials used

• Equipment availability and readiness status

• Personnel training completed

• Issues or concerns

• Forecast for following month (if available)

6.5.4 Season Summary Report

Required Information:

• Total events for season

• Total labor hours for season

• Total equipment hours for season

• Total materials used for season

• Performance metrics summary

• Damage incidents summary

• Lessons learned

• Recommendations for following season

7.0 PERSONNEL REQUIREMENTS

7.1 Minimum Qualifications

All Contractor personnel performing work under this task order shall meet the requirements established in

IDIQ PWS Section 3.2 (Personnel Requirements), including:

• Appropriate licenses for equipment operation (CDL if required)

• English language proficiency

• Ability to obtain and maintain FDA facility access badges

• Safety training per Section 7.3

7.2 Key Personnel

This task order does not designate any positions as Key Personnel per FAR 52.242-13 and HHSAR

352.237-75. However, the Contractor shall designate:

• On-Site Supervisor: Individual responsible for directing all snow removal operations at MRC

• 24/7 Emergency Contact: Individual(s) available for COR to contact at any time during snow season

Qualifications for On-Site Supervisor:

• Minimum 3 years experience managing commercial snow removal operations

• Experience with sites of similar size and complexity

• Valid driver's license

• Ability to operate snow removal equipment

• English language proficiency

7.3 Training Requirements

All personnel shall complete the following training before performing work under this task order:

7.3.1 FDA-Required Training

• FDA site-specific orientation and security training

• Facility badging process

7.3.2 Safety Training

• OSHA 10-Hour General Industry (for supervisors)

• Snow and ice removal safety training

• Equipment operation safety training

• Cold weather safety and frostbite prevention

• Slips, trips, and falls prevention

• Traffic control and work zone safety

• Emergency response procedures

7.3.3 Environmental Training

• Proper deicing chemical handling and application

• Spill prevention and response

• Stormwater protection

7.3.4 Equipment Training

• Proper operation of all snow removal equipment

• Pre-operation inspection procedures

• Basic equipment troubleshooting

7.4 Labor Categories (If Applicable from IDIQ)

If this task order utilizes labor categories from IDIQ Appendix C, the following may be applicable:

• General Maintenance Worker - For manual snow shoveling and sidewalk clearing

• Equipment Operator - For plow truck and loader operation

• Supervisor/Foreman - For on-site supervision and coordination

Note: Contractor may propose labor categories not in Appendix C if they are appropriate for snow removal services.

7.5 Personnel Conduct

All Contractor personnel shall:

• Maintain professional demeanor and appearance

• Comply with all FDA site rules and security procedures

• Wear appropriate safety equipment and high-visibility clothing

• Communicate courteously with Government personnel and building occupants

• Follow traffic and parking regulations

7.6 Background Checks and Badging

All personnel shall pass Government background investigation and obtain FDA facility access badges per

IDIQ PWS Section 3.3 (Security and Access). Allow minimum 2 weeks for badge processing.

8.0 GOVERNMENT-FURNISHED PROPERTY (GFP)

8.1 Government-Furnished Materials

Deicing Materials (If Provided):

The Government may provide ice melt materials (rock salt, calcium chloride, magnesium chloride, etc.) for

Contractor use. If GFM is provided:

• Materials will be stored in Government-designated area

• Contractor responsible for proper handling and application

• Contractor shall use GFM before using Contractor-furnished materials

• Contractor shall maintain accurate usage records

• Contractor shall notify COR when materials run low (before reaching 20% remaining)

8.2 Government-Furnished Equipment

No Government-furnished equipment is anticipated for this task order. All equipment shall be Contractor-furnished.

8.3 Storage Space

The Government may provide limited on-site storage space for Contractor equipment and materials if available. Storage space allocation:

• Storage area will be designated by COR

• Contractor responsible for security of materials and equipment

• Contractor responsible for keeping storage area organized and clean

• Government does not guarantee availability or adequacy of storage space

• Contractor responsible for supplemental off-site storage if needed

8.4 GFP Accountability

For any Government-furnished property (materials or equipment), Contractor shall:

• Maintain property accountability records

• Use property only for authorized purposes under this task order

• Report loss, damage, or theft immediately to COR

• Return or account for all GFP at end of season or task order

9.0 ORDERING AND INVOICING

9.1 Service Request Procedures

9.1.1 Ordering Process

1. COR Initiates Service Request: COR contacts Contractor via phone, email, or per automatic activation triggers

2. Contractor Acknowledges: Contractor acknowledges receipt within 30 minutes

3. Contractor Mobilizes: Contractor deploys personnel and equipment per response time requirements

4. Operations Conducted: Contractor performs snow removal services

5. Contractor Notifies Completion: Contractor notifies COR when work is complete

6. Government Inspection: COR inspects completed work

7. Acceptance: COR accepts work or identifies deficiencies to be corrected

9.1.2 Verbal Orders

COR may issue verbal orders for immediate response during emergency conditions. Verbal orders shall be confirmed in writing (email) within 24 hours.

9.2 Invoicing Requirements

9.2.1 Invoice Frequency

• Invoices may be submitted monthly or per-event based on agreement with COR

• Final invoice for the season shall be submitted no later than May 15th

9.2.2 Invoice Content

Each invoice shall include:

• Task Order Number (002)

• Invoice Number (sequential)

• Period covered (dates of service)

• Detailed breakdown by CLIN:

- Date of service

- Description of work performed

- Labor hours by category and hourly rate

- Equipment hours by type and hourly rate

- Materials used and costs

- Total for each CLIN

• Supporting documentation:

- Service completion reports

- Photo documentation

- COR approval/acceptance

- Equipment and labor logs

• Total amount due

9.2.3 Invoice Submission

Submit invoices to:

• Electronic Invoice System: [System TBD]

• Email: [COR email address]

• Mail: [Contracting Office address]

Invoice Processing:

• Government will review invoice within 10 business days

• Questions or discrepancies will be communicated to Contractor

• Payment will be made per FAR 52.232-25 (Prompt Payment) upon approval

9.2.4 Invoice Approval

Invoices require the following approvals:

1. COR Review: COR verifies services were performed as invoiced

2. Supporting Documentation Check: COR confirms photo documentation and reports are complete

3. Calculation Verification: COR verifies mathematical accuracy

4. Certification: COR certifies invoice for payment

Incomplete Invoices: Invoices lacking required documentation will be returned to Contractor for completion.

9.3 Funding and Payment

9.3.1 Task Order Type

This is a Labor Hour (LH) task order with Not-to-Exceed (NTE) amount per FAR 16.602.

9.3.2 Not-to-Exceed Amount

Base Period NTE: $[Amount TBD] for Snow Season 1 (November 1 - April 30)

Option Periods NTE: $[Amount TBD] for each option season (if exercised)

No Minimum Guarantee: The Government does not guarantee any minimum amount of work or expenditure. Actual expenditures will depend entirely on weather conditions and services ordered.

9.3.3 Exceeding NTE Amount

If Contractor approaches the NTE amount (within 75%), Contractor shall:

• Notify COR immediately in writing

• Provide estimate of additional funding needed to complete season

• Request modification to increase NTE amount if justified

The Contractor shall not exceed the NTE amount without a written modification from the Contracting

Officer.

9.3.4 Unspent Funds

If the full NTE amount is not expended by the end of the season (due to light snowfall), remaining funds may be used for:

• Purchase of deicing materials for storage for the following season (with COR approval)

• Additional spring cleanup or site improvement projects (with COR approval)

• Returned to Government (not carried forward)

10.0 TASK ORDER-SPECIFIC TERMS AND CONDITIONS

10.1 Damage Responsibility

10.1.1 Contractor Liability

The Contractor is fully responsible for any damage to Government property resulting from snow and ice removal operations, including but not limited to:

• Damage to roadways, curbs, sidewalks, and pavement

• Damage to buildings, loading docks, and entrances

• Damage to landscaping, trees, and plantings

• Damage to utilities (fire hydrants, gas lines, electrical, water, sewer)

• Damage to signage, lighting, and site furnishings

• Damage to vehicles (if caused by Contractor operations)

10.1.2 Damage Reporting

Immediate Notification: Contractor shall notify COR immediately (within 1 hour) of any damage incident, regardless of cost or severity.

Damage Report: Contractor shall submit written damage incident report within 4 hours including:

• Description of damage

• Location

• Cause

• Estimated repair cost

• Photos

• Proposed corrective action

10.1.3 Damage Repair

• Minor Damage (<$500): Contractor shall repair at Contractor expense within 5 business days

• Major Damage (>$500): COR will determine repair approach; Contractor may be responsible for costs

• Emergency Repairs: If damage poses safety hazard, repair immediately

10.1.4 Insurance Requirements

Contractor shall maintain insurance per IDIQ contract requirements, including:

• Commercial General Liability

• Auto Liability (for all vehicles)

• Workers' Compensation

• Property Damage coverage

Contractor shall provide certificates of insurance to COR by October 15th annually.

10.2 Environmental Compliance

10.2.1 Regulatory Compliance

All work shall comply with:

• EPA Regulations: For deicing chemical use and stormwater management

• Maryland Department of the Environment (MDE): Stormwater regulations

• Local Regulations: Prince George's County environmental requirements

10.2.2 Deicing Chemical Restrictions

• Prohibited Materials: Materials containing urea or nitrogen-based compounds

• Required Materials: EPA-compliant, environmentally responsible deicing products

• Application Rates: Per manufacturer specifications; avoid over-application

• Sensitive Areas: Use reduced rates or sand near landscaping and water bodies

10.2.3 Stormwater Protection

• Minimize deicing material application near storm drains

• Clean up spills immediately

• Prevent snow pile contamination of water sources

• Report any environmental incidents to COR immediately

10.2.4 Snow Disposal

• Off-site snow disposal sites must be properly permitted

• Do not dispose of chemically-contaminated snow in waterways or sensitive areas

• Provide disposal site permits to COR before hauling

10.3 Safety Requirements

10.3.1 Safety Plan

Contractor shall develop and implement a site-specific safety plan addressing:

• Traffic control during snow removal operations

• Personal protective equipment (PPE) requirements

• Cold weather safety and frostbite prevention

• Equipment operation safety

• Emergency procedures

• Communication protocols

Submit safety plan to COR for review by October 15th annually.

10.3.2 Traffic Control

When snow removal operations impact traffic or pedestrian access:

• Use traffic cones, signs, and barricades to control traffic

• Provide flaggers if needed

• Use vehicle warning lights and flashers

• Coordinate with MRC Security for road closures (if needed)

10.3.3 Personal Protective Equipment

All personnel shall wear:

• High-visibility safety vests or jackets

• Hard hats (when working around equipment or buildings)

• Safety boots

• Cold weather protective clothing

• Hearing protection (when operating loud equipment)

• Eye protection

10.3.4 Incident Reporting

Report all safety incidents, near-misses, and injuries to COR immediately (within 1 hour).

Submit written incident report within 24 hours including:

• Description of incident

• Personnel involved

• Injuries (if any)

• Cause analysis

• Corrective actions taken

• Preventive measures for future

10.3.5 OSHA Compliance

All work shall comply with OSHA regulations including:

• 29 CFR 1910 (General Industry Standards)

• 29 CFR 1926 (Construction Standards) if applicable

• Equipment operation and maintenance standards

• PPE requirements

10.4 Quality Assurance Surveillance Plan (QASP)

The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor Contractor performance. The QASP will include:

• Performance metrics from Section 5.0

• Inspection procedures

• Surveillance methods (random inspections, photo review, customer feedback)

• Performance evaluation criteria

• Corrective action procedures

The COR is responsible for quality assurance surveillance.

10.5 Government Point of Contact

Primary Government Contact:

Contracting Officer's Representative (COR):

Name: [TBD]

Title: [TBD]

Phone: [TBD]

Email: [TBD]

Available: 24/7 during snow season (primary contact for service orders)

Alternate Contact:

[Name, Title, Phone, Email TBD]

Contracting Officer (CO):

[Name, Title, Phone, Email TBD]

(Contract modifications, disputes, payment issues only)

10.6 Contractor Point of Contact

Contractor shall provide 24/7 emergency contact information including:

• Primary contact (name, title, mobile phone, email)

• Backup contact (name, title, mobile phone, email)

• Office phone number

• After-hours emergency phone number

Contact information shall be provided to COR by November 1st annually and updated immediately if changes occur.

10.7 Disputes

Any disputes arising under this task order shall be resolved per the Disputes clause of the IDIQ contract

(FAR 52.233-1).

10.8 Changes

Changes to this task order may only be made by bilateral modification signed by the Contracting Officer, or by unilateral modification issued by the Contracting Officer per the Changes clause.

11.0 PRICING STRUCTURE AND CLIN GUIDANCE

11.1 Contract Line Item Number (CLIN) Structure

This task order uses a Labor Hour (LH) structure with separate CLINs for different service types. The following CLIN structure is recommended (actual CLINs to be established at award):

Base Period CLINs (November 1, [Year] - April 30, [Year+1])

CLIN 0001 - Snow Plowing Services

Unit: Per hour

Equipment: Plow truck with operator

Description: Snow plowing of roads, parking lots, and paved surfaces

CLIN 0002 - Sidewalk and Walkway Clearing

Unit: Per hour

Equipment: Sidewalk equipment with crew

Description: Clearing of sidewalks, walkways, and pedestrian areas

CLIN 0003 - Deicing Material Application

Unit: Per application or per hour

Description: Application of deicing chemicals to roads and sidewalks

CLIN 0004 - Snow Hauling and Off-Site Disposal

Unit: Per load or per hour

Equipment: Loader and dump truck

Description: Loading and hauling snow to off-site disposal location

CLIN 0005 - Snow Stakes Installation and Removal

Unit: Lump sum (one-time per season)

Description: Installation (by Nov 15) and removal (by Apr 15) of snow stakes

CLIN 0006 - Spring Cleanup

Unit: Lump sum or per hour

Description: End-of-season sweeping and cleanup of sand, salt, and debris

CLIN 0007 - Equipment Standby Time (Optional)

Unit: Per hour

Description: Equipment and crew on standby when ordered by COR (if applicable)

CLIN 0008 - Materials (Deicing Chemicals)

Unit: Cost per pound/ton or as incurred

Description: Deicing materials (salt, calcium chloride, etc.) if not Government-furnished

Option Period CLINs

Option Period CLINs will mirror base period structure (CLINs 1001-1008, 2001-2008, etc.)

11.2 Labor Rate Ceiling

Hourly rates for labor and equipment shall not exceed the ceiling rates established in the IDIQ contract rate schedule (if applicable) or as negotiated for this task order.

11.3 Material Cost Handling

Option 1 - Cost Reimbursement: Materials invoiced at actual cost with no markup (receipts required)

Option 2 - Fixed Unit Rate: Materials invoiced at agreed unit rate (cost per pound, ton, etc.)

Option 3 - Included in Hourly Rate: Material costs built into hourly rate (no separate invoicing)

Method to be established at task order award.

11.4 Cost Proposal Guidance for Offerors

When submitting cost proposals for this task order, offerors should provide:

1. Hourly rates for each CLIN (equipment + operator)

2. Estimated hours for each CLIN (based on historical snowfall data)

3. Lump sum prices for CLINs 0005 (snow stakes) and 0006 (spring cleanup)

4. Material costs (if applicable) - unit rates or estimated total

5. Total estimated cost for base period

6. Total estimated cost for each option period

7. Basis of estimate - explain assumptions and methodology

Note: Actual payment will be based on services actually ordered and performed, not estimates.

11.5 Historical Snowfall Data (For Estimating Purposes)

Offerors may use the following historical data for Laurel, Maryland area to develop estimates:

Average Annual Snowfall: 15-20 inches

Average Number of Events: 5-8 per season

Range: 5 inches (light winter) to 40+ inches (heavy winter)

Largest Single Event: 10-24 inches (rare but possible)

Note: These are estimates only. Actual snowfall and required services will vary significantly.

12.0 APPLICABLE REGULATIONS AND STANDARDS

12.1 Federal Regulations

• Federal Acquisition Regulation (FAR)

• Health and Human Services Acquisition Regulation (HHSAR)

• Occupational Safety and Health Administration (OSHA) regulations (29 CFR)

• Environmental Protection Agency (EPA) regulations

• Americans with Disabilities Act (ADA) accessibility requirements

12.2 State and Local Regulations

• Maryland Department of the Environment (MDE) regulations

• Maryland Department of Transportation (MDOT) standards (if applicable)

• Prince George's County regulations and codes

• Maryland Occupational Safety and Health (MOSH) requirements

12.3 Industry Standards

• American National Standards Institute (ANSI) standards for snow removal equipment

• Snow and Ice Management Association (SIMA) best practices

• Professional Snow and Ice Contractors (PSCIC) guidelines

• Equipment manufacturer specifications and recommendations

12.4 Codes and Standards

All work shall be performed in accordance with applicable building, mechanical, electrical, plumbing, and fire codes including but not limited to:

• International Building Code (IBC)

• International Fire Code (IFC)

• National Fire Protection Association (NFPA) codes

• National Electrical Code (NEC) - NFPA 70 (for equipment)

• American Society for Testing and Materials (ASTM) standards

13.0 DEFINITIONS

For general contract terms and acronyms, refer to IDIQ PWS Section 13.0 - Acronyms and Definitions.

The following additional terms are specific to this task order:

Anti-icing - Application of deicing chemicals before snow or ice accumulation to prevent bonding to pavement

Automatic Activation - Self-initiation of snow removal services by Contractor based on pre-defined snow accumulation triggers (requires COR authorization)

Bare Pavement - Surface cleared of all snow and ice exposing the underlying pavement

Deicing - Application of chemicals to melt existing snow or ice accumulation

Ice Melt - Generic term for chemical deicing materials (salt, calcium chloride, magnesium chloride, etc.)

Priority 1 Areas - Critical areas requiring first response (fire lanes, emergency access, main entrances, animal care access)

Priority 2 Areas - High-priority areas requiring secondary response (main roads, parking lots, sidewalks, secondary entrances)

Priority 3 Areas - Routine areas cleared after Priority 1 and 2 are complete (overflow parking, storage areas, perimeter roads)

Snow Event - Any occurrence of snowfall requiring snow removal services as ordered by COR

Snow Season - November 1 through April 30 (official period of performance for this task order)

Snow Stake - Marker installed along roadway edge to guide plowing operations and prevent damage to curbs and landscaping

Windrow - Ridge of snow created by plowing operations

14.0 ACRONYMS

ADA - Americans with Disabilities Act

ANSI - American National Standards Institute

AQL - Acceptable Quality Level

ASTM - American Society for Testing and Materials

BRF - Beltsville Research Facility

CDL - Commercial Driver's License

CFSAN - Center for Food Safety and Applied Nutrition

CLIN - Contract Line Item Number

CO - Contracting Officer

COR - Contracting Officer's Representative

CPARS - Contractor Performance Assessment Reporting System

CVM - Center for Veterinary Medicine

EPA - Environmental Protection Agency

FAR - Federal Acquisition Regulation

FDA - Food and Drug Administration

GFE - Government Furnished Equipment

GFM - Government Furnished Materials

GFP - Government Furnished Property

HHSAR - Health and Human Services Acquisition Regulation

IBC - International Building Code

IDIQ - Indefinite Delivery, Indefinite Quantity

IFC - International Fire Code

LH - Labor Hour

MDE - Maryland Department of the Environment

MDOT - Maryland Department of Transportation

Mod I - Module I (MRC facility)

Mod II - Module II (MRC facility)

MOSH - Maryland Occupational Safety and Health

MRC - Muirkirk Road Complex

MSDS/SDS - Material Safety Data Sheet / Safety Data Sheet

NEC - National Electrical Code

NFPA - National Fire Protection Association

NTE - Not-to-Exceed

OII - Office of Inspections and Investigations

OSHA - Occupational Safety and Health Administration

PPE - Personal Protective Equipment

PSCIC - Professional Snow and Ice Contractors

PWS - Performance Work Statement

QC - Quality Control

QASP - Quality Assurance Surveillance Plan

SIMA - Snow and Ice Management Association

APPENDICES

Appendix A - Site Map and Coverage Areas

[To be provided at task order award - showing Priority 1, 2, and 3 areas]

Appendix B - Equipment List Template

[Template for Contractor to complete and submit by October 15]

Appendix C - Service Completion Report Template

[Template for Contractor to complete after each snow event]

Appendix D - Monthly Summary Report Template

[Template for Contractor to complete monthly during snow season]

Appendix E - Historical Weather Data

[Historical snowfall data for Laurel, MD area for reference]

END OF TASK ORDER 002 PERFORMANCE WORK STATEMENT

Document Control:

• Task Order: 002 - Snow and Ice Removal Services

• IDIQ Contract: [TBD]

• Version: 1.0

• Date: November 1, 2025

• Pages: [Page count TBD]